Capital First Complaints & Reviews

Hello i am nikunj my loan no is -4528346 i have already paid emi through axis bank online payment[protected] but any time call the employee. And sir plz make payment emi i say i am already pay this amt employee no is-[protected], [protected], [protected] in this type no any time call me and abusing me plz resolve this issue immedetliy. Its your respossibility. Office address is rajendra place new delhi

Dear Kalpesh,
I am writing this mail with pain and sorrow, my loan account number 8124737, I have made foreclosure payment of INR 45182 for this loan on 24th of January with transaction reference number DEUTN[protected] which has been credited to your beneficiary bank account on[protected]:04:30.

I have requested customer care thru telecon with request number 02646033/02/02/2017 for closure in their accounts they told within 5 days it will be closed, as I didn't get any reply. I again approached customer care on 16/02/2017, for status of closure request. Executive told it is updated in their records only I need to get a mail confirmation complaint will be taken for this with complaint number 02779953/16/02/2017 and told it will be resolved in 5 days. But till now I didn't get mail confirmation or loan account is closed online.

Bank has deducted feb17 EMI which needs to be refunded, hope march EMI will not be deducted.

Understand the customer situation and Please take it as high priority and request you resolve at the earliest.

Bring the loan to closure in your records and issue NOC

Regards

Ramesh Prasad
([protected])

I had taken one LCD TV for which ihad given Bank of India Cheque for ECS Clearing for this new Loan. Earlier i had taken one more loan which was cleared and NOC was given to me, for this old loan ICICI Bank Cheque was given for ECS Clearing. My complaint is that when my earlier loan was cleared my ECS with ICICI Bank has to be suspended immediately which is not done and the NBFC again hit the cheque through ICICI Bank for the new loan which is illegal. I have given instruction to activate ECS through Bank of India bank and given the cheque for the above bank. The NBFC is not suspending my ECS through ICICI Bank for which my earlier loan is cleared and start charging penalty to my loan account which is to be reversed. I am continuously following the matter, the mail history is attached herewith.

Hello
My name is kiran kumar
Email: kiran kumar.[protected]@gmail.com
Card number : 1834129

I have taken consumer loan from capital first and i laid 5 emi and 5 pending (2 loans) due to health problems (Accident) and lose of job i have not paid 5 emis.

I am really sorry for this and i will pay leftover loan amount within 30 days. Capital first executives keep calling to my wife number and sending whatsapp audios in a abusive manner like non bailable warrant for u like that. (Does she opt for warrant) she will take this to high level if executives makes continues calls to her and whatsapp audios and calls.

Finally whenever i get discharged from hospital within 30 days of time i will pay the remaining loan amount in capital first office.

My humble request for capital first is don't make calls to my wife. (Calls and whatsapp audios came from [protected] name : sagar, he doesn't know whom he making calls or whatsapp audios) as i said within 30 days i will pay all dues.

Expecting quick reply from capital first.

Email id : kiran kumar.[protected]@gmail.com

Greetings, My name is K.Raviteja Iam a exsisting customer of capital first previously i have a took a bike loan, I was paying all my Emi's in date itself due to some reasons i delayed one payment its exdeed only two days tats it... you people blocked my Emi Card. On october 2016 i preclosed my Bike loan nd i received NOC also. Till now card didnt unbloked, Kindly could you please unblock my Emi Card... so tat we can continue the partnership with Capital First.

Emi Card No.[protected].

Awaiting for Your reply...

Thank you.

Regards

K.Raviteja.

I have not received my EMI card as I have already cleared closed my loan account.
I am not satisfied with the service of capital first.They have collected amount also for EMI card.I have cleared my previous loan without any overdues so I request the company to send EMI card or else where return my amount which company has taken .
Already one and half year has completed when ihave availed first loan.
So please look into the matter and resolve it as earlier as possible.

Hi Team,

I had taken a personal loan from Capital First with loan account number: 5176392.
Now I wanted to close it. I requested a Foreclosure statement from Capital First.
In Capitalfirst.com\faq they have clearly mentioned that personal loan foreclosure charges after 1 year of disbursal is 3%.
They are charging me 5% instead of 3% stating that my personal loan is showing as Business Loan in their System.
I have personal loan sanction letter and Repayment schedule with Product details as Personal Loan.
However during the closure, they term this loan as Business Loan. I want to close this loan account at the earliest.
As they are saying that If I don't close this before 22nd Feb 2017, I will be charged for my next month subsequent EMI.
I am attaching personal loan sanction letter in this RTI online application.
I can even attach Repayment and Foreclosure statement with irrelevant charges on my personal loan.
Kindly help me to close this loan account at the earliest with Personal Loan foreclosure charges 3%

Dear Sir
me have send mail on 13th Feb 2017 to capital first requesting them to refund my EMI which was deducted twice this but till date no Representative has bothered to reply or call back regarding refund
when Monthly EMI due date is near they give call umpteen times for EMI reminders but when on refund no representative has called till date
Below is my Mail send to Capital first to

Kind Attn Mr. Kartik

Dear Sir.

This is to bring to your kind notice that am your one of your exciting customer Account No 5983393 of Capital First.This month your company has deducted my EMI from my bank account twice in 24 hours first on 8th Feb & second on 9 th Feb.

Sir as per our last telephonic conversion ​ regarding one EMI for the month of January 17 of Rs 3, 500/-has not been paid, has checked with bank & my statement and being confirmed that you were right for the month of January EMI for AIR CONDITIONER HAS BEEN NOT DEDUCTED but than also EMI of Rs.2440/- for Washing Machine for month of February, 17 has been debited twice which reflects in my statement dated 8th & 9th February, 17

Hoping amount of Rs.2440/- to be credited in my account back as early as possible

​Awaiting for your kind reply for the same

Please find my bank statement for month of January /February 2017​
Thanks & Regards,

Zarir. B.Batliwalla

Dear Sir,

I, Dipayan Chakraborty have taken one loan for my LED TV no. LAN 7217953. I have been a consistent repay-er till January 2017 and only one emi of my loan is left over. For February emi, my mother have done one silly mistake in banking documentation and my cheque for Capital first emi payment could not be encashed on time.
After knowing the incident, I immediately rushed to the concerned banks and made the payment at AXIS BANK Srirampore branch on 10th FEB 2017. The same was done after discussion with bank officials. The bank officials said that, “this was all, no further dues are there.” Counterpart has been attached here with.

Your representative Mr. Papai (Mob [protected])called up on the same day and followed up for the payment. I told that this was done and tell me if there is any further dues due to penalty charges. He asked me for the photo of the counterpart for system updation and I did forward the same to him. Further to that he is not receiving the phone.

Now Already more than RS 700/- has been deducted from my account, and I’m getting further messages from Capital first that I have to submit Rs 2842/- again to clear dues.

Please look into the matter immediately, as I’m taking this issue, as a FRAUDLENT activity and would go any further to get my money back. After this incident I’ll not buy anything through capital first and encourage others not to buy through it in all forums.

Every month some amount has been deducted from my IDBI Account when i call to Capital first executives they are saying its not reflecting in their system so why my amount has been deducting every month instead of 800 over due why are you Deducting more amount through small amounts like 250 charges please do need full and close this issue as soon as possible.

i will raise a complaint in consumer court also.

Agreement no: 4576268

Please Check my bank statement also.

My mobile no: [protected]

Dear Sir.

This is to bring to your kind notice that am your one of your exciting customer Account No 5983393 of Capital First.

This month your company has deducted my EMI from my bank account twice in 24 hours first on 8th Feb & second on 9 th Feb.

The same was brought to your customer Care but till date none of your phone representative has brothered to reply back or answer my phone call on listening my name your representative just disconnect my calls or put my call on hold ( cell No is [protected])

Sir can you explain me or help me to get my refund back of my EMI which has been deducted twice tis month

Awaiting for your kind reply for the same

N p dheepika loan a/c no...
My mobile no [protected] capital card no 3698412
My email id :- suraj. [protected]@gmail.com.
Please update my mobile and email id as early as possible
(Last 10 months suffering my problem please up date) last 3 months back vizag customer care vijit only mobile no change mistake to [protected] so problem not cleared thank u

I want to raise a grievance about CAPITAL FIRST who seem to be not maintaining their records correctly as I see someone else's loan showing up on my CIBIL report pulling my score to a deniable state.

I raised the complaint many times via phone and email but there is no proper service or response. Everytime I need to explain the scenario from the beginning.

Surprisingly the support number[protected] which they show on their website never works.

Hello,
My consumer durable LAN is 8847726
I have been charged twice for the EMI in the month of dec 2016.
1st via online payment and 2nd via the ecs.
I have lodged a complaint to reverse the 2nd EMI of INR 4374 to my bank account with all the necessary details via the customer care but till date it's not done. Complaint number:02706022 on 7th Feb2017. It has been said that it will be reversed in 10 working days. But no response. Customer Care number is always busy.customer care no response. Please help to resolve this issue.

x david

My self santosh upadhyay
I had taken consumer loan of ₹18000/-
Which I had paid all the EMI last year in April 2016 but your company again SMS me that I have to pay ₹1800 balance.

Now I don't know that why ₹1800 is pending and why your company deducted it from my bank account.
Please clarify this.

My mobile no. is [protected]
Email id. [protected]@yahoo.in
I don't know my capital account no.
Please help me.

3694260 above mentioned is the account number for which I am getting called. I was guarantor and then they made me a loan holder.
Products were returned to the dealert he hadid closed the loan by repaying the dues
Then also I am getting calbs for this loan.
Called lot of time. Spoke to south delhi collection agent.
Now also nothing has been done. Now I will give application to prime ministers office to close this company and to file charges on them

Have taken the loan amount of Rs. 16000/- and after deducting pre EMI you have paid Rs. 14, 224/- and the monthly EMI is Rs. 1778/-. I have made the repayment as follows:

EMI ECS Date Payment Date Cash / ECS/transfer

1 5.11.14 5.11.14 1778 ECS
2 5.12.14 5.12.14 1778 ECS
3 5.1.15 31.1.15 1778 cash
4 5.2.15 24.2.15 1778 cash
5 5.3.15 23.3.15 1778 cash
6 6.4.15 18.4.15 5678 online

Total paid 14568

To my surprise, you have raising the demand above Rs. 12, 000/- to be paid. In fact since I am not available from fourth instalment to overcome the inconvenience I have made entire balance amount of 3 instalments on 18.4.2015 to avoid irregularity in my account. You also informed CIBIL and my CIBIL is effected without any reason.

Hence, I request you to close the account and I am ready to bear any nominal charges for cheque bounces made. In case if it is not settled I will be compelled to approach the court since my CIBIL is also effected due to no reason.

I look forward for your response.

I have purchased a washing machine on finance for 8 installments of 2459 per month. I have paid all 8 installments but they have deducted penalty for 7 month late installment . First installment was before time (manually) & second one was late by 17 days(manually) & there after all installments were deducted by ac having sufficient balance in ac on date(5th of every month). But they deducted 2800 on 13/01/2017 without information & when we contact the branch they talked abusively & not permit us to enter in their office premises. after long efforts they told me on phone conversation that this deduction was for late installment submission but i have paid all installment on time except 1. they are penalizing for 7 installments.
They told me that most of installments were deducted on 6 of every month due to insufficient balance but I have my account statement which shows that every time I have sufficient balance on 5th of month.
They penalized me for their technical fault or may be intentionally.
i want my money back or going to file a case against the Fiance company for fraud.

Hello,
My consumer durable LAN is 4700696.
I have been charged twice for the EMI in the month of January 2017.
1st via online payment and 2nd via the ecs.
I have lodged a complaint to reverse the 2nd EMI of INR 2009 to my bank account with all the necessary details via the customer care but till date it's not done. Complaint number:[protected] on 12th January 2017. It has been said that it will be reversed in 10 working days. But no response. Customer Care number is always busy. Cuttack center doesn't have customer care. Bhubaneswar center is busy/no response. Please help to resolve this issue. Sumeet Shah

Respected sir
My name is Hussain Mohammed shaikh
Colaba.mobile no [protected].
Taken a loan from yr firm. My agent name is sumit (bandra)bike number is mh01cl 1948.
My complaints is that I still not got my bike paper 8months happen I ride my bike without paper
I told to my agent .He told me that the dealer is not giving the paper
Please tell the dealer to give my paper as soon possible
Otherwise I will lodge a complaint in police station against yr firm n the dealer
Compliant of fraud
8months gone but still I didn't got my bike paper
I am still claim because sumit was coprating me .He his nice guy that's why I had not lodge a complaint against yr firm n dealer