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Updated: Oct 14, 2026
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Capital First reviews & complaints page 9

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J
Javed Shariff
from Delhi, Delhi
Oct 28, 2019
Resolved
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Resolved

Address: Bangalore, 560077

As I want to bring to your notice that my capital first card has been under the temporary blocked status for making the transaction for the purchase of the Nokia mobile smart at your authorized stores also I have cleared the loan before the due emi dates, which I have taken and also i have the noc copy as well

Please unblock my credit card to make further transactions with you again.

Pan card - bkrpj2808r

Cont - [protected] / [protected]

Reg. Cont - [protected]
Aug 6, 2021
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
View replies
Dear Sir,
We regret the inconvenience caused to you. We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our team will get in touch with you at the earliest.
Team IDFC FIRST Bank.
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    ibrahimbaiga
    from Bengaluru, Karnataka
    Oct 25, 2019
    Resolved
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    Resolved

    Address: Bangalore, Karnataka

    Hello
    Good afternoon sir/madam i was a good customer of capital first in 2017 i have delayed 3 emi on loan number 11765747 in january executive of capital first visited my home to collect emi i paid him cash of rs 4686/- he said he will send reciept to my email and sms but till date i did not recieved any invoice/reciept my cibil get very low because o[censored]n educated employes of capital first again now i have paid 10795/- rs via i need my cibil to be improve and 1 more 2 wheeler loan number 5518560 which i have paid on time and got noc still showing 12000/-rs in cibil kindly take strict action against capital first

    Thanx
    And regards
    Ibrahim baig
    Aug 7, 2021
    Complaint marked as Resolved 
    Capital First customer support has been notified about the posted complaint.
    Oct 25, 2019
    Updated by ibrahimbaiga     i want my cibil score back and refund of 10795/- asap

    View replies
    Dear Sir,

    We wish to inform that we are looking into the concerns raised by you and will send the final response on your email id.

    Regards,
    Team IDFC FIRST Bank
    Reply
    I am AMUDA mudaliyar I change my mobile number from my account because old number is missing so I can change my number the new number is [protected]
    Reply
    Dear Customer,
    We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
    Team IDFC FIRST Bank.
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      J
      jsrvivekadv
      from Gurgaon, Haryana
      Oct 23, 2019
      Resolved
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      Resolved

      Address: D-14, Baba Farida Puri, West Patel Nagar, New Delhi-110008, New Delhi, Delhi, 110008

      Date:- 23/10/2019

      Sub: mental harassment and money extortion

      My self vijay kashyap, s/o mr. Satya prakash, address: d-14, baba farida puri, west patel nagar, new delhi-110008. I have mobile no. [protected] and i am using this mobile number since 4 years. From last 2 month i have getting continuously threating call from idfc bank “capital first” for recovery of loan.
      I have never taken any loan from capital first till now. I have already complain in their office and they assured me for correction in their data.
      But i am repeatedly getting sms messages & threatening call by idfc bank “capital first”.
      Please help me i am very upset.

      Name : vijay kashyap
      Add : d-14, baba farida puri,
      West patel nagar,
      New delhi-110008
      Mob. No.: [protected]
      E-mail : [protected]@gmail.com
      Aug 7, 2021
      Complaint marked as Resolved 
      Capital First customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com along with your contact details and we will resolve your concern at the earliest.

      Regards,
      Team IDFC First Bank
      Reply
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        R
        Ravi Gorli
        from Bengaluru, Karnataka
        Oct 23, 2019
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        I conveyed many times to please unblock my emi card so that i will pay emi and take loans.. But the idfc capital forst people are playing with me raising bounce charges and blocking emi card.. They are playing with customets as jokers..

        Kindly take a action so that the idfc will unblock my card and waive blunce charge..

        Please idfc peaople kindly release hold
        Capital First customer support has been notified about the posted complaint.
        View replies
        Dear Sir,

        We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com along with your contact details and we will resolve your concern at the earliest.

        Regards,
        Team IDFC First Bank
        Reply
        Dear Sir,

        We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact details to assist you further.

        Regards,
        Team IDFC FIRST Bank
        Reply
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          M
          Mehta99_9
          from Vasai-Virar, Maharashtra
          Oct 16, 2019
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          Address: Shop no - 14, poonam orchid, yashwant nagar, near virat nagar, 401303

          I m capital first coustomer (Now idfc).. Customer id c-497271, though i m paying emi regularly from 2016, my card is been blocked nor they are raising my credit limit...? Not a single emi default in counsemer loan or personnel loan then also my card is blocked without any reason... Why? This people are not updating my account noe my emi card available limit.
          Capital First customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          We would request you to write to us at social.[protected]@idfcfistbank.com with your loan account number and contact details to assist you further.

          Regards,
          Team IDFC FIRST Bank
          Reply
          Dear Sir,

          We would request you to write to us at social.[protected]@idfcfistbank.com with your loan account number and contact details to assist you further.

          Regards,
          Team IDFC FIRST Bank
          Reply
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            V
            vishu543
            from Ahmedabad, Gujarat
            Oct 11, 2019
            Resolved
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            Resolved

            Personal loan a/c no.[protected]
            With regard to above loan a/c no., idfc first bank issued two gift vouchers of flipkart by just sending the link on my mobile through message, and by mistakely i clicked on the link and bank without any type of documents and approval, they given me pre-approved loan of rs. 15, 000/-.

            By knowing the activation status immediately (By mistakely i have clicked on the link for the personal loan), i have mailed and applied for cancellation of personal loan/ any type of active loan application, but your customer support was very poor and they told that it will take 20-25 days to resolve out the issue.

            Now the real problem is that 1st emi deducted for the above mentioned loan of rs.15, 000/- and the emi for the rs.5, 202/-, the bank wrongly deducted rs. 295/- (3 times) as mandate charges for non payment of two emis. Now i have already applied for the cancellation of loan account, it will be not my responsibility in case of any default, as i dont required this loan.
            Nov 4, 2019
            Complaint marked as Resolved 
            i want to close my complain..Kindly cancel my request to complain.
            Capital First customer support has been notified about the posted complaint.
            View replies
            My loan no. 1288661
            i have paid emi online for september at 3rd sep 2019 & for october at 2nd october but in payment receipt there is no details. Even though payment of emi, recovery team of capital first has called for emi payment. Please update your system.
            Reply
            Dear Sir,

            We'd like to help you. Please write to us at social.[protected]@idfcfirstbank.com with your contact number, so we can address your concern at the earliest.

            Regards,
            IDFC FIRST Bank
            Reply
            Dear Sir,

            We tried reaching you on the given number, however, could not establish successful contact with you. Further, we have sent the email we would request you to revert on the same in case of any further assistance.

            Regards,
            Team IDFC FIRST Bank
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              D
              Divas kumar
              from Mainpuri, Uttar Pradesh
              Oct 6, 2019
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              Address: New Delhi, Delhi, 110045

              This was 28 or 29 september when i called idfc customer care and told them to stop my ecs.. Because i paid from another card they told no sir you should inform earlier... Then i said ok then the amount that i paid.. Please manage it on next ecs and stop ecs.. Then they told ok..

              Today is 6 october still in my account there is 5 emi is pending showing mean while it should be 4.. Because i paid it earlier...

              When they will update u don't know.. Very bad online experience with them... When i want to try call idfc customer care... Then are to much busy frequency... Neither there is call back facilities.. No one to solve my idea.. They are not available on sunday...

              You can start paid customer care service who they free on sunday to connect with you idfc...

              Please update my emi in my account and stop ecs from account i will pay from my card
              Capital First customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              We'd like to help you. Please write to us at social.[protected]@idfcfirstbank.com with your contact number, so we can address your concern at the earliest.

              Regards,
              IDFC FIRST Bank
              Reply
              Dear Sir / Ma'am,

              We are concerned about your query. We would request you to write to us at social.[protected]@idfcfirstbank.com along with your contact details to assist you further.

              Regards,
              Team IDFC FIRST Bank
              Reply
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                R
                Rajinder kumar GERA
                from Noida, Uttar Pradesh
                Oct 3, 2019
                Resolved
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                Resolved

                Address: 5/50, 3RD FLOOR SUBHASH NAGAR, NEW DELHI - 110027, New Delhi, Delhi, 110027

                I am having idfc capital first cd loan no. 23885817 of airconditioned for an emi of rs. 4100/-. On 01.10.2019 i have got a call from your customer service that my ecs mendate is not validate and i have to deposit my emi manually and on the basis of that word i deposited my emi amount immediately and withdraw my amount from my bank. But on 03.10.2019 i have received this information from my kotak mahindra bank that my ecs is declined due to non availability of funds. Please confirm when you wants to clear this amount through my ecs then what is the meaning of your call and who is responsible for ecs declined charges and my cibil record.
                Aug 6, 2021
                Complaint marked as Resolved 
                Capital First customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                We wish to inform that we are looking into the concerns raised by you and we would send the final response on your email id.

                Regards,
                Team IDFC FIRST Bank
                Reply
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                  M
                  moin creations
                  from Delhi, Delhi
                  Oct 1, 2019
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                  I had purchased a Flipkart voucer worth 8000/-
                  On 22 sept through instaCred, my loan amount is disbursed from my limit and Emi is also charged per month, but Flipkart voucher is still pending .
                  When i contacted them, there is no proper response from them, they asked me to wait untill it is activated, even they don't know when will will voucher activated .At the time of purchasing they said me it(voucher code) will be send with in 3 days, but it is more than 3 days still my voucher is pending and emi date is getting closer.
                  My issue is not solved due to their inefficient customer service. Please solve my problem asap..
                  Capital First customer support has been notified about the posted complaint.
                  View replies
                  केपिटल फर्स्ट जो अब IDFC Bank है। इस बैंक से आप यदि लोन लेंगे तो उस समय 14% ROI बोलेगा मगर बाद में 25% ROI लगाएगा। और लोन लेते समय बैंक क्षेत्रीय कर्मचारी blank application form पर हस्ताक्षर कराएगा, 50 जगह हसताक्षर कराएगा। और बोलेगा कि ओफिस में, बाद में भरेंगे।
                  मेरे साथ हकीकत में ऐसा किया है ये।
                  मेरा पर्सनल लोन संख्या 12389441 है।
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                    U
                    Umesh00323
                    from Gurgaon, Haryana
                    Sep 23, 2019
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                    This is in regards to my consumer loan 19475509 taken in jan. I took the loan from capital first for an air conditioner in jan. I have paid my emis till may however due to some personal. Loses i could not make the remaining payment. I discussed with your executive last week n told him that will do the total payment on 27th sep after getting my salary. Today i got a call from your collection team stating that they have filed soe legal case agianst me for payment due & they are threating me of sending police at my home address n company address. They called my wife also for the same regards. This is a kind of embarcement which is getting faced by me. I have taken 2 loan earlier which has been already paid n closed but never faced this kind of harrasment. Would request you to look into this matter on urgent basis. As discussed with your team, i will ensure to close the payment on or before 27th sep. I am getting repeated calls from them n they are abusing me.
                    Capital First customer support has been notified about the posted complaint.
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                    My name is satinder kaur. I change mobile number from capital first.My registered mobile number is [protected].I changed this number from [protected].please change this mobile number immediately because i order mobile phone...
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                      G
                      GYAN KUMAR PRAJAPATI
                      from Tikaitnagar, Uttar Pradesh
                      Sep 22, 2019
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                      Address: Kanpur, Uttar Pradesh

                      प्रार्थी ने उक्त ऋण खाता संख्या 18168693 के माध्यम से एक फ्रिज क्रय किया था। जिसकी किश्ते लगातार प्रार्थी के बैंक खाते से ecs के माध्यम से बिना किसी bouncing के आपके द्वारा भुगतान प्राप्त कर लिया गया है। बावजूद इसके दिनाँक 23/09/2019 को आपने bouncing चार्ज ₹400/=प्रार्थी के खाते से जबरन निकाल लिया है। कृपया उक्त ऋण की सही तरीके से जांच कर प्रार्थी के ₹400/= वापस किया जाय।
                      Capital First customer support has been notified about the posted complaint.
                      Sep 25, 2019
                      Updated by GYAN KUMAR PRAJAPATI                       प्रार्थी ने उक्त ऋण खाता संख्या 18168693 के माध्यम से एक फ्रिज क्रय किया था। जिसकी किश्ते लगातार प्रार्थी के बैंक खाते से ecs के माध्यम से बिना किसी bouncing के आपके द्वारा भुगतान प्राप्त कर लिया गया है। बावजूद इसके दिनाँक 23/09/2019 को आपने bouncing चार्ज ₹400/=प्रार्थी के खाते से जबरन निकाल लिया है। कृपया उक्त ऋण की सही तरीके से जांच कर प्रार्थी के ₹400/= वापस किया जाय।
                      मोबाइल नम्बर [protected]
                      पता 4A/314 आवास विकास हंसपुरम नौबस्ता
                      कानपुर नगर

                      View replies
                      Dear Sir,

                      We'd like to help you. Please write to us at social.[protected]@idfcfirstbank.com with your contact number, so we can address your concern at the earliest.

                      Regards,
                      IDFC FIRST Bank
                      Reply
                      Dear Sir,

                      This is with reference to your concerns regarding your loan account. We wish to inform that we are looking into the concerns raised by you and we would send the final response on your email id. Assuring you of our best services always.

                      Regards,
                      Team IDFC FIRST Bank.
                      Reply
                      Please provide vehical loan clearance noc of my vehical.. i have lost NOC..
                      Reply
                      Please change my mobile number
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                        G
                        GYAN KUMAR PRAJAPATI
                        from Tikaitnagar, Uttar Pradesh
                        Sep 19, 2019
                        Resolved
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                        Resolved

                        Address: Kanpur, Uttar Pradesh

                        प्रार्थी ने उक्त ऋण खाता संख्या 18168693 के माध्यम से एक फ्रिज क्रय किया था। जिसकी किश्ते लगातार प्रार्थी के बैंक खाते से ecs के माध्यम से बिना किसी bouncing के आपके द्वारा भुगतान प्राप्त कर लिया गया है। बावजूद इसके दिनाँक 23/09/2019 को आपने bouncing चार्ज ₹400/=प्रार्थी के खाते से जबरन निकाल लिया है। कृपया उक्त ऋण की सही तरीके से जांच कर प्रार्थी के ₹400/= वापस किया जाय।
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Capital First customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        We are here to help. Please write to us at social.[protected]@idfcfirstbank.com with your contact number and our team will address your concern at the earliest.

                        Regards,
                        Team IDFC FIRST Bank
                        Reply
                        Dear Sir,

                        Pursuant to our conversation today. We would request you to share the requisite document at social.[protected]@idfcfirstbank.com to address your concern.

                        Regards,
                        Team IDFC FIRST Bank
                        Reply
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                          G
                          GYAN KUMAR PRAJAPATI
                          from Tikaitnagar, Uttar Pradesh
                          Sep 18, 2019
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                          Address: Kanpur, Uttar Pradesh

                          My loan number is 18168693
                          Jis ki sabhi kist pay ho chuki hai bina kisi baunsing ke uske bad bhi 400 rupees mere account se baunsing charge ke roop me krapa kar ke ise check kare aur mere 400 vapas kare ok
                          Maine aap ki email id par 21/08/2019 ko email kiya tha bank ki passbook ka statment check kar sakte hai
                          Customer.[protected]@idfcfirstbank.com par
                          Please recheck
                          Capital First customer support has been notified about the posted complaint.
                          View replies
                          Recently I've closed my two-wheeler loan with loan no #12963614 and I'm not able to download NoC from either IDFC first website or application. Also approached branch in Gurgaon Sector 14, they are not helping me. Please help me as soon as possible, from where I can get NoC & Form 35 easily.
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                            R
                            research.chetan
                            from Mumbai, Maharashtra
                            Sep 13, 2019
                            Resolved
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                            Resolved

                            Address: Raigad, Maharashtra, 410210

                            I have cleared my 2 wheeler loan long back. I collected the noc from them. The validity was for 90 days. I could not process for hp cancellation process due to some internal issues and the validity of the noc got finished. But after that i got pre-approved personal loan offer from them. After the loan disbursal i contacted them for reissuing me the noc for my 2 wheeler but they are saying that it cant be issued because you have taken personal loan and we have that policy.

                            It is really strange that why they are not issuing noc (Which they have earlier issued) and what is the connection of personal loan and 2 wheeler loan which is already closed.
                            I am getting very much trouble in selling my 2 wheeler and i am proceeding to the legal action and police complains.

                            If they wont resolve this issue,

                            Chetan
                            [protected]
                            Oct 20, 2019
                            Complaint marked as Resolved 
                            Capital First customer support has been notified about the posted complaint.
                            Sep 13, 2019
                            Updated by research.chetan                             my loan account number is 1290194
                            Verified Support
                            Sep 17, 2019
                            Capital First Customer Care's response                             Dear Sir,

                            Thank you for writing to us.

                            This is with reference to your concern addressed to Consumer Board regarding No-due certificate (NDC)

                            We would like to inform you that we have shared our final response to your email id.

                            We trust your query has been addressed adequately..

                            Assuring you best of our services.

                            Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

                            Warm regards,

                            Tarun Sharma
                            Team IDFC First Bank
                            www.idfcfirstbank.com
                            View replies
                            Dear Sir,

                            We’d like to connect with you and provide the necessary assistance. Please write to us at social.[protected]@idfcfirstbank.com along with your contact details and we will assist you at the earliest.

                            Regards,
                            Team IDFC FIRST Bank
                            Reply
                            Dear Sir,

                            This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

                            Regards,
                            Team IDFC FIRST Bank.
                            Reply
                            Dear Sir,

                            This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

                            Regards,
                            Team IDFC FIRST Bank.
                            Reply
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                              H
                              helpme123
                              from Mumbai, Maharashtra
                              Sep 9, 2019
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                              Address: andheri east, Mumbai City, Maharashtra, 400059

                              Hello,
                              You have charged me bounce chargers, there were some issues with my bank, thus i wanted to pay before due date but could not cause of the following reasons.
                              1. I tried logging into your website multiple times but after entering my otp it would be stuck there.
                              2. I even sent an email, no response, even tried calling but it stays on the ivr.

                              I request you to please take off my bounce chargers cause there was technical error on your part.
                              Capital First customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 17, 2019
                              Capital First Customer Care's response                               Dear Sir,

                              Thank you for writing to us.

                              This is with reference to your concerns regarding login.

                              We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further.

                              Assuring you of our best services always.

                              Best Regards,

                              Tarun Sharma
                              Team IDFC FIRST Bank
                              www.idfcfirstbank.com
                              Sep 18, 2019
                              Updated by helpme123                               I have sent you about 5=6 emails along with multiple attachments, you guys do not reply to it.
                              How do you expect me to make my payments if your own website and mobile app doesn't login?
                              in my email i did mention that my bank was having issues and i wanted to make a direct payment.
                              You guys charged me for a public holiday on top of that you expect me to pay the bounce chargers when your services are not accessible, i request you to talk to me here.
                              Since you do not reply to my emails.
                              View replies
                              Dear Sir,

                              This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

                              Regards,
                              Team IDFC FIRST Bank.
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                                R
                                roysuman1585
                                from Mumbai, Maharashtra
                                Sep 7, 2019
                                Resolved
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                                Resolved

                                Address: Siliguri, Darjeeling, West Bengal, 734001

                                Dear sir,

                                I am a customer of capital first (Idfc bank). I am holding two wheeler loan issued by capital first (Idfc bank)

                                I have done a lot of request for changing my loan emi date which is 02nd of the month. I want to change the same to after 05th of every month.

                                Please help me regarding the same. My details are below.

                                Loan number :[protected]
                                Branch :- siliguri
                                State :- west bengal
                                Name :- suman roy
                                Mobile :- [protected]
                                Email :- [protected]@gmail.com
                                Oct 18, 2019
                                Complaint marked as Resolved 
                                Capital First customer support has been notified about the posted complaint.
                                Sep 10, 2019
                                Updated by roysuman1585                                 I already sent mail to IDFC BANK, but they are can't help me

                                Verified Support
                                Sep 17, 2019
                                Capital First Customer Care's response                                 Dear Sir,

                                Thank you for writing to us.

                                This is with reference to your concern addressed to Consumer Board regarding change of EMI date

                                We would like to inform you that we have shared our final response to your email id.

                                We trust your query has been addressed adequately..

                                Assuring you best of our services.

                                Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

                                Warm regards,

                                Tarun Sharma
                                Team IDFC First Bank
                                www.idfcfirstbank.com
                                View replies
                                Dear Sir,

                                We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com along with your contact details and we will resolve your complaint at the earliest.

                                Regards,
                                Team IDFC FIRST Bank
                                Reply
                                Dear Sir,

                                This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

                                Regards,
                                Team IDFC FIRST Bank.
                                Reply
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                                  R
                                  rs4rajusharma
                                  from Gurgaon, Haryana
                                  Sep 4, 2019
                                  Resolved
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                                  Resolved

                                  Address: Man Upasana, CAMS India Pvt. Limited, R-7, Yudhisthir Marg C-Scheme Behind Ashok Nagar Police Station, 5th, Sardar Patel Marg, Jaipur, Rajasthan 302001, Jaipur, Rajasthan, 302034

                                  Hi all,

                                  I am writing this mail to let you know that my ebc is temporarily block and i don't know why. I took four loans from capital first and cleared all my dues before loan closure and i have noc for all four loans

                                  For reference one of my loan account number: 6651746

                                  Requesting you to please unblock the ebc card so that i can avail durable loan from capital first.

                                  Thanks and regards
                                  Raju sharma
                                  [protected]
                                  Oct 18, 2019
                                  Complaint marked as Resolved 
                                  Capital First customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2019
                                  Capital First Customer Care's response                                   Dear Sir,

                                  Thank you for writing to us.

                                  This is with reference to your concern addressed to Consumer Board regarding Easy buy card.

                                  We wish to inform you that we have sent the final response on your email id.

                                  We trust this resolves all your queries.

                                  Assuring you best of our services.

                                  Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

                                  Best Regards

                                  Supriya J Katkar
                                  Team IDFC FIRST Bank
                                  www.idfcfirstbank.com
                                  View replies
                                  My easy buy card is blocked
                                  Reply
                                  Hi all,

                                  I am writing this mail to let you know that my ebc is temporarily block and i don't know why. I took two loans from capital first and cleared all my dues before loan closure and i have noc for all two loans loan numbers 20190050 and 30032242 ihave requested few days back after one week my card is still block i have limit 90k please unblock my card

                                  Regards
                                  ketharnath nsm
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                                    A
                                    Asma Tasmeen
                                    from Mysore, Karnataka
                                    Sep 4, 2019
                                    Resolved
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                                    Resolved

                                    Address: 560039
                                    Website: www.capitalfirst.com

                                    Two-wheeler 18652037 loan's emi has not yet been deducted and in the statement of loan it is shown as the payment received and bounce charges have also been levied. I had ensured a min balance of rs. 10, 000 in my bank account for the sake of emis. The two other emi's have been deducted but this one is not yet deducted but also charges bounce charges 472 which is their mistake. Kindly go through the attached loan statement and bank statement. One of the emi of account 20084565 has been deducted on 1.9.2019 whereas it was supposed to be deducted on 2.9.2019 and also a charge of rs.118 has been levied twice extra. I am feeling cheated. Kindly go through this issue and resolve it at the earliest.
                                    Sep 20, 2019
                                    Complaint marked as Resolved 
                                    The Capital first refunded the excess amount charged.
                                    Capital First customer support has been notified about the posted complaint.
                                    Sep 07, 2019
                                    Updated by Asma Tasmeen                                     My issue is not at all resolved and I paid 944 as bounce charges.
                                    Verified Support
                                    Sep 17, 2019
                                    Capital First Customer Care's response                                     Dear Sir,

                                    Thank you for writing to us.

                                    This is with reference to your concerns regarding Excess refund.

                                    We trust that your concerns have been addressed to your satisfaction.

                                    Assuring you of our best services always.

                                    Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

                                    Best Regards

                                    Supriya J Katkar
                                    Team IDFC FIRST Bank
                                    www.idfcfirstbank.com
                                    View replies
                                    Dear Sir,

                                    We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com along with your contact details and we will resolve your complaint at the earliest.

                                    Regards,
                                    Team IDFC FIRST Bank
                                    Reply
                                    Dear Sir,

                                    This is with reference to your concern addressed to Consumer Board regarding refund of bounce charges. We wish to inform you that we are working on your concern and we would send the final respond to your email id at the earliest. We look forward for your support and co-operation in the interim. Assuring you best of our services. Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

                                    Warm regards,
                                    Team IDFC First Bank
                                    www.idfcfirstbank.com
                                    Reply
                                    Mobile no change
                                    Reply
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                                      V
                                      Venkatesh Param
                                      from Chennai, Tamil Nadu
                                      Aug 28, 2019
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                                      Address: Chennai, Tamil Nadu

                                      Hi Im Venkatesh, My loan no is 9681913, I had taken a pre-owned car loan on February 2017 and closed the same on July 2019, when I contacted the customer care after closing the loan requesting NOC they told me that I would be getting it within next 15 days. Today is[protected] almost close to 50 days after the loan got closed, Im still following up for NOC but have not got it.
                                      Due to a financial exigency, I wanted to sell off the car but without NOC Im not able to sell it.
                                      Whenever I call the customer care to follow up on the NOC, the executive will be like "ok sir I would take your request now and NOC will be delivered to the registered address within next 15 days" as if that was the first time Im making the request for the same. This cycle has been continuing and I have no idea when I will get the NOC. Kindly help.
                                      Capital First customer support has been notified about the posted complaint.
                                      View replies
                                      Hi My loan aggrement no 1473068 name tota aruna i had tacken a cunsomer loan from idfc bank but so my personal resons i missed some emi's but this year april i was paid total loan amount include late payment total payment i had paid and tacken NOC from capital fist bank date 03/05/19 but capital fist team was not updated my cibil score
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                                        rakeshdas2102
                                        from Mumbai, Maharashtra
                                        Aug 28, 2019
                                        Resolved
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                                        Resolved

                                        Hi,
                                        I have been receiving a call from ms. Pooja[protected] from capital first. First thing she is appropriate, does not know how to speak with customer. Secondly she keep on speaking so badly with me. Also she speak with each of my family member including my father-in-law, brother-in-law etc... She spoke so badly with my wife because of her now i am getting divorce. My reputation is all lost.

                                        I request you to look into this matter. So that at least i can save from getting divorce.
                                        Oct 19, 2019
                                        Complaint marked as Resolved 
                                        Capital First customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 17, 2019
                                        Capital First Customer Care's response                                         Dear Sir,

                                        We would request you to write to us on social.[protected]@idfcfirstbank.com with your loan account details and contact number along with a preferred date and time to assist you further.

                                        Regards,
                                        Team IDFC FIRST Bank
                                        View replies
                                        Dear Sir,

                                        We are here for you. Please share your contact number and location details so our team can connect with you.

                                        Regards,
                                        Team IDFC FIRST Bank
                                        Reply
                                        Dear Sir,

                                        We would request you to write to us on social.[protected]@idfcfirstbank.com with your loan account details and contact number along with a preferred date and time to assist you further.

                                        Regards,
                                        Team IDFC FIRST Bank
                                        Reply
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