Capital First Complaints & Reviews

This was 28 or 29 september when i called idfc customer care and told them to stop my ecs.. Because i paid from another card they told no sir you should inform earlier... Then i said ok then the amount that i paid.. Please manage it on next ecs and stop ecs.. Then they told ok..

Today is 6 october still in my account there is 5 emi is pending showing mean while it should be 4.. Because i paid it earlier...

When they will update u don't know.. Very bad online experience with them... When i want to try call idfc customer care... Then are to much busy frequency... Neither there is call back facilities.. No one to solve my idea.. They are not available on sunday...

You can start paid customer care service who they free on sunday to connect with you idfc...

Please update my emi in my account and stop ecs from account i will pay from my card

I am having idfc capital first cd loan no. 23885817 of airconditioned for an emi of rs. 4100/-. On 01.10.2019 i have got a call from your customer service that my ecs mendate is not validate and i have to deposit my emi manually and on the basis of that word i deposited my emi amount immediately and withdraw my amount from my bank. But on 03.10.2019 i have received this information from my kotak mahindra bank that my ecs is declined due to non availability of funds. Please confirm when you wants to clear this amount through my ecs then what is the meaning of your call and who is responsible for ecs declined charges and my cibil record.

I had purchased a Flipkart voucer worth 8000/-
On 22 sept through instaCred, my loan amount is disbursed from my limit and Emi is also charged per month, but Flipkart voucher is still pending .
When i contacted them, there is no proper response from them, they asked me to wait untill it is activated, even they don't know when will will voucher activated .At the time of purchasing they said me it(voucher code) will be send with in 3 days, but it is more than 3 days still my voucher is pending and emi date is getting closer.
My issue is not solved due to their inefficient customer service. Please solve my problem asap..

This is in regards to my consumer loan 19475509 taken in jan. I took the loan from capital first for an air conditioner in jan. I have paid my emis till may however due to some personal. Loses i could not make the remaining payment. I discussed with your executive last week n told him that will do the total payment on 27th sep after getting my salary. Today i got a call from your collection team stating that they have filed soe legal case agianst me for payment due & they are threating me of sending police at my home address n company address. They called my wife also for the same regards. This is a kind of embarcement which is getting faced by me. I have taken 2 loan earlier which has been already paid n closed but never faced this kind of harrasment. Would request you to look into this matter on urgent basis. As discussed with your team, i will ensure to close the payment on or before 27th sep. I am getting repeated calls from them n they are abusing me.

प्रार्थी ने उक्त ऋण खाता संख्या 18168693 के माध्यम से एक फ्रिज क्रय किया था। जिसकी किश्ते लगातार प्रार्थी के बैंक खाते से ecs के माध्यम से बिना किसी bouncing के आपके द्वारा भुगतान प्राप्त कर लिया गया है। बावजूद इसके दिनाँक 23/09/2019 को आपने bouncing चार्ज ₹400/=प्रार्थी के खाते से जबरन निकाल लिया है। कृपया उक्त ऋण की सही तरीके से जांच कर प्रार्थी के ₹400/= वापस किया जाय।

प्रार्थी ने उक्त ऋण खाता संख्या 18168693 के माध्यम से एक फ्रिज क्रय किया था। जिसकी किश्ते लगातार प्रार्थी के बैंक खाते से ecs के माध्यम से बिना किसी bouncing के आपके द्वारा भुगतान प्राप्त कर लिया गया है। बावजूद इसके दिनाँक 23/09/2019 को आपने bouncing चार्ज ₹400/=प्रार्थी के खाते से जबरन निकाल लिया है। कृपया उक्त ऋण की सही तरीके से जांच कर प्रार्थी के ₹400/= वापस किया जाय।

My loan number is 18168693
Jis ki sabhi kist pay ho chuki hai bina kisi baunsing ke uske bad bhi 400 rupees mere account se baunsing charge ke roop me krapa kar ke ise check kare aur mere 400 vapas kare ok
Maine aap ki email id par 21/08/2019 ko email kiya tha bank ki passbook ka statment check kar sakte hai
Customer.[protected]@idfcfirstbank.com par
Please recheck

I have cleared my 2 wheeler loan long back. I collected the noc from them. The validity was for 90 days. I could not process for hp cancellation process due to some internal issues and the validity of the noc got finished. But after that i got pre-approved personal loan offer from them. After the loan disbursal i contacted them for reissuing me the noc for my 2 wheeler but they are saying that it cant be issued because you have taken personal loan and we have that policy.

It is really strange that why they are not issuing noc (Which they have earlier issued) and what is the connection of personal loan and 2 wheeler loan which is already closed.
I am getting very much trouble in selling my 2 wheeler and i am proceeding to the legal action and police complains.

If they wont resolve this issue,

Chetan
[protected]

Hello,
You have charged me bounce chargers, there were some issues with my bank, thus i wanted to pay before due date but could not cause of the following reasons.
1. I tried logging into your website multiple times but after entering my otp it would be stuck there.
2. I even sent an email, no response, even tried calling but it stays on the ivr.

I request you to please take off my bounce chargers cause there was technical error on your part.

Dear sir,

I am a customer of capital first (Idfc bank). I am holding two wheeler loan issued by capital first (Idfc bank)

I have done a lot of request for changing my loan emi date which is 02nd of the month. I want to change the same to after 05th of every month.

Please help me regarding the same. My details are below.

Loan number :[protected]
Branch :- siliguri
State :- west bengal
Name :- suman roy
Mobile :- [protected]
Email :- [protected]@gmail.com

Dear sir
I taken personal loan from capital first before 3/4 years ago
Amount was 47000₹, i pay 4/5 emi of rupees 2650₹,
But i have loast my job so thats way i cant pay next emi
Please tell me some settlement amount that can i pay, and please close my loan n give me noc.
Please tell ur pune branch to connect me for loan discussion.
Dinesh mane
[protected]...

Hi all,

I am writing this mail to let you know that my ebc is temporarily block and i don't know why. I took four loans from capital first and cleared all my dues before loan closure and i have noc for all four loans

For reference one of my loan account number: 6651746

Requesting you to please unblock the ebc card so that i can avail durable loan from capital first.

Thanks and...

Two-wheeler 18652037 loan's emi has not yet been deducted and in the statement of loan it is shown as the payment received and bounce charges have also been levied. I had ensured a min balance of rs. 10, 000 in my bank account for the sake of emis. The two other emi's have been deducted but this one is not yet deducted but also charges bounce charges 472 which is their mistake. Kindly go through the attached loan statement and bank statement. One of the emi of account 20084565 has been deducted on 1.9.2019 whereas it was supposed to be deducted on 2.9.2019 and also a charge of rs.118 has been levied twice extra. I am feeling cheated. Kindly go through this issue and resolve it at the earliest.

Hi Im Venkatesh, My loan no is 9681913, I had taken a pre-owned car loan on February 2017 and closed the same on July 2019, when I contacted the customer care after closing the loan requesting NOC they told me that I would be getting it within next 15 days. Today is[protected] almost close to 50 days after the loan got closed, Im still following up for NOC but have not got it.
Due to a financial exigency, I wanted to sell off the car but without NOC Im not able to sell it.
Whenever I call the customer care to follow up on the NOC, the executive will be like "ok sir I would take your request now and NOC will be delivered to the registered address within next 15 days" as if that was the first time Im making the request for the same. This cycle has been continuing and I have no idea when I will get the NOC. Kindly help.

Hi,
I have been receiving a call from ms. Pooja[protected] from capital first. First thing she is appropriate, does not know how to speak with customer. Secondly she keep on speaking so badly with me. Also she speak with each of my family member including my father-in-law, brother-in-law etc... She spoke so badly with my wife because of her now i am getting divorce. My reputation is all lost.

I request you to look into this matter. So that at least i can save from getting divorce.

With reference to the above i had taken business loan from capital first in july 2016-17 but due to poor market conditions i am unable to pay the same for last three months due to which there is constant harrasment of recovery agents at my place from your end. Recovery agents have started contacting my friends and relatives and asking them to pay for which i have voice recording also, which is damaging my reputation in the market. Recently my relatives have received call from your call centre number[protected] and asking them to pay for which i have voice recording also. They have alao threatened me to pay or they will further contact my other relatives and friends. My mobile no is [protected]

Sir I had taken a personal loan from capital first on August 2017. At ROI 14% . But he charging 24.4% ROI after loan section. That's Bank is Frauding with me.
I been complain to Bank and related government department but not any action about this till today.
Please give me justice. Help me sir.
Sir I'm hindi known person, I can't write in English more.

I m upendra prajapati customer of capital first

My register number: [protected]

Please update my mobile number this [protected]
My old number was [protected] this numbet is block
I do not get any update

I cant take more loan from capital frst pls change urgent basis

Pls update my mobile number
Pls do needful

Thx
Upendra prajapati
Gujarat

No doubt once upon a time i took a credit facilities from capital fast & as a responsible citizen i completed all my installment timely but that not means i have require any loan. Inspite of that you call me every day minimum 2 times for offering loan (Auto generated call) instead of my requirement. My block list almost filled up to avoie your nonsense call. It is very irritating. Please stopped this nonsense activities. I have no need to borrow any loan. I have enough money for my survival. Please delete my phone number. I would not get any call and sms from you. I hope you would not disappointed me.
Thank you...

Hi iam baldev singh i complete against capital first iam already pay my amount but they debit, money 295 rs debit all time they debit my 5000 like this. It's is harrasmet. I all ready mail to three times to capital now i have all proof debit my money. Iam pvt company employee. It's is really horrible ☹️. Iam already complete bank and capital first office. They r not listening and they debit 295.