Capital First Complaints & Reviews

Need immediate assistance, i have taken a loan from idfc bank of 30000rs.

I received 3 gift cards from insta easy buy. I will share the
Link

https://idfcfirstbank.instacred.me/login

This is the link i used.

I share screenshot of gift cards which i received

Out of 3 cards 1 i have added please see screen shot

Later after couple days i tried to add day before yesterday showins as already someone else added. Check screenshot.

I have loan no. Pdf attached.

My mobile number [protected].
Shobha. [protected]@gmail.com

Someone else cannot be redeemed, i need immediate support and want to know who utilised it.

It's a fraud case, to resolve i need much serious support.

As flexmoney partner of idfcbank i mailed stating i need gift id for sort out issue.

I have to pay emi on for the loan i have taken without utilising gift card

Flexmoney team and amazon team and idfc team cooperate with each other and sort out for my solution.

Arrange me new gift cards.

It's a serious complaint.

Shobha rani durgam
[protected]
Shobha. [protected]@gmail.com

Dear Sir & Team,

i am Sovit Kedia from Siliguri i held two loans from capital first consumer durable loans, its also cleared settlement and ill get the NOC also but i went took new product at dealer at the time they told my easy buy card was permanently blocked your not eligible for took any loans. Please Contact Capital First. ill asking local team in Siliguri office they are not response properly call to customer care only. apart from that my CIBIL is 770 and i am unable to getting any credit card and personal loans also so many times its rejected. Please Resolve me my issue asap. my email [protected]@gmail.com

3070538 my loan no

Dear Sir & Team,

i am syed from Hyderabad i held four loans from capital first consumer durable loans, its also cleared settlement and ill get the NOC also but i went took new product at dealer at the time they told my easy buy card was permanently blocked your not eligible for took any loans. Please Contact Capital First. ill asking local team in Siliguri office they are not response properly call to customer care only. apart from that my CIBIL is 770 and i am unable to getting any credit card and personal loans also so many times its rejected. Please Resolve me my issue asap. my email [protected]@gmail.com

3070538 my loan no

I was receiving SMS from this bank for last few months about the EMI payment and transaction details, but I don't have any account with them, I have contacted their customer care no and they have asked to give them the details of the SMS 4th hat I am receiving and I got a mail stating that they will solve this issue before 23rd May 2019, I am writing this letter on June 2019, there was no reply from them for my mails but the problem till pursue.

Dear Sir/Madam,

I have taken a consumer durable loan for mobile phone in CAPITAL FIRST (IDFC FIRST BANK).

My Loan Account No: Consumer Durable Loan (CLEI)
A/C No.[protected]
Bank: IDFC first bank (Capital First bank)

For my first EMI they presented my cheque in the bank. But It is bounced. Reason still i don't know. And funds also are available in my account. For that they collected bounced charges. Their executives also did not noticed to me about this cheque bounce why it is bounced and what is the reason.

without intimation to the customer same cheque they presented in my bank again. So second time also it is bounced. And they collected bounced charges from me. This second time also funds are available in my bank account.

Cheque bouncing related matters still did not informed to the customer and collecting the bouncing charges every time. Without intimation to the customers they are presenting the customers cheques in the banks.

Funds are available in my account. But as bouncing charges they are collected 3 times charges from me.

About this I have sent a complaint email to their customer care address. Still i did not get any reply from them. And i visited nearest branch also and given a complaint about it. Still my problem is did not resolved. Not responding to the customer.

So i request you to, Please take a further actions on this bank to making like this transactions and collecting charges from the customers. Thank you.

Loan no. 14726500
Colletion team collects two cash emi from my home, But they deposit this emi in some anothers account, Now they refuse to adjust and refund of my payment.
Customer care gives no response and disconnects every time, There is also no response from branch and any team

Worst service i have ever seen, worst communication, worst service Dont go for capital loan

Dear Capital First Team,

This is to inform you that an amount of RS-3290 is paid in advanced dated 1st of June 2019 against my loan 16868138 successfully, further the same amount is also detected from my account today on dated 6th of June.

Also the bounce charges deducted twice and that is not acceptable. So I request you kindly provide reversal of extra pay including bounce charges on immediate basis to build the long term relationship.

Awaiting a prompt response from your side on top priority.

regards
gurpreet singh
[protected]

Loan number 12921397

When i had taken loan that time medical insurance had taken in that executive told me u r all medical treatment will be covered under capital first and now my wife maternity treatment is not taking care my capital first

Capital first is harassing me regarding medical treatment

I had contacted nodal desk snehal poojari she asking me some time... Time is almost gone but not revert from nodal desk

Plz approve my medical treatment which was covered under capital first

Plz contact me
[protected]

Plz give me my medical expenses immediately

This is mohammed asif. My registered mobile is "[protected]" and my active loan account number is "8928922."

I had three consumer durable loans with capital first in the past. I never had a bounced emi ever, neither with capital first nor with any other loan. But now i see that my ebc is blocked for no reason. I spoke to customer care executive and they are all clueless like always. They don't have any valid reason and no solution like always and they asked me to contact via email and i did that as well and as usual i am being asked to wait for 90 days.

It's so disheartening to know that i am not getting benefited despite maintaining such an outstanding relationship with capital first. I think i did a mistake by going with capital first instead of bajaj for they offer a lot of perks for their loyal customers.

I would really appreciate it if my ebc is unblocked this week so that i can buy stuff that i was yearning to buy or else capital first will be a history for me.

Thanks,

Mohammed asif

I would like to know the reason why my EMI card is blocked. Has been a loyal customer to Capital first for the past three years, never ever missed an EMI.
When I went to the store, they said the card is blocked. Called the customer care multiple times, all I hear is DUE TO THE INTERNAL POLICIES.

I don't understand what internal policies are. Even the customer care executives are not aware what exactly it is. Help me know why it is being blocked without any message or intimation, it was really frustrating when the person in the reliance store told that the card is been blocked.

A/C No.[protected]

C[protected]

I need to know the exact reason why. I believe with the above details provided you have the email address and the phone number to contact me.

Thank you,

I have a loan account 7184893 at capital first and my due emi was on 5th of may 2019 which was sunday so it was to be deducted on monday 6th of may 2019 but no amount got deducted from my savings account till 6pm on that day so i made payment of my emi on same day through capital first application that was the mistake which i did as i didn't know how ecs work and my emi got bounced and i payed bouncing charge to bank now on 8th of may 2019 capital first again hit ecs to my savings account and it also got bounced because of insufficient balanced because i didn't maintain that balance coz i have already made payment of my emi on 6th of may 2019 so there was no reason for me to maintain that amount in my account and they even never told me that emi will hit two time in a month and now i have payed rs.826 charges to bank and i have to pay rs.944 to capital first now when i reached to local branch of capital first for the issue going on on my account they totally ignore my problem by saying we cannot help you talk to head office and they gave me helpline number which does not work. Now the thing is my emi is of rs.1581 and i have to pay bouncing charge of rs 1770 on a single emi. Is this the proper way to charge i have never missed my emi and this was my 3rd last emi of my loan, i request you to please look into my case and resolve it by waving off my bouncing charges as i am in need of every single penny for my mother's operation which is going to happen this month i am collecting money from every where i can and i will be unable to pay these charges please help me.

Idfc first bank/capital first recently merged - had shown consumer loan 5673537, amounting rs. 37, 334.00 -09/04/2016, and shown in cibil on 28/02/2019. This loan was never taken by me.

My pan number ayeps2437h along with voter card and adhar card is attached herein for reference.

Request to verify my documents and remove the same from my cibil. I had approached the bank too but their behaviour are not acceptable and the customer care number is least interested to take my call.

I got called by an extremely ride collection agent from idfc bank on the 27th of april about 1600 hrs wanting to discuss an o/s emi of a loan taken by my wife. Even though i cannot be held liable to pay or discuss payment i requested her to call on monday. I also inquired how she was authorized to call on a sunday, to which her stupid reply was that since it was the end of the month they were open.
I want to ask if rbi guidelines allow you to call a third party (That being me as the loan is in the name of my wife) on a sunday to discuss a debt. Also the lady in question who was very much a lumpen just gave her first name as sarika (Refused her last name, name of the collection agency she was working for and hung up).
I just want this bank to confirm if all of this is withing the purview of a legal system in place by the govt of india and if not i am looking to move court against the bank as well as this individual.

Although i have maintained the required emi amount in my bank, the first emi wich was due on 2nd, of may 2019, has not been deducted yet. On the capital first portal however, it shows that one of my emi's has been cleared with no charges overdue.

Please take note of this as i do not want to incur any unwanted (Undeserved) additional charges

Also, there is no response to my emails sent to their consumer complaint mail id

I had consumer loan account 4418259 for which all the installments were paid by 05.08.2016 and date reported is 31.08.2016. And i have not received noc for the closed loan account. Further, in my cibil report, the status of the said closed account is mentioned as active instead of closed and displayed with some amount is over due. For that please furnish the account closed details to the cibil as it could effect on my ratings and also send me the noc of the closed account.
An immediate initiation is requested in this regard

This is with reference to my account # c [protected].

It was a very saddened situation yesterday when i reached a showroom to buy a side by side fridge and i was informed by your local team that my card has been blocked.
After waiting for 20 min on phone, i had a discussion with a female caller and she gave an incorrect information, that my card being blocked does not matter, i should go to the showroom and call them, and your team will be able to help me to do this transaction.

Having all this discussion, i reached the showroom and i was given the same answer by your local team, that my card is blocked and i cannot do any transaction till 90 days. I again waited for 20 mins while dialing and trying to reach your representative, having discussion with him, he denied stating that i cannot do any transaction for next 90 dyas.

If you see my records, i have done many transactions with your organization since years, and have not missed any of the payments. You can use my mobile number to pull my records. I being a loyal customer, it was a very harassing moment for me.

I would really appreciate, if my card is removed from the blocked status, so that i can do this transaction.

Looking forward to hear from you at the earliest.

Rishi sharma
[protected]

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LoansCapital First medical facility was provided and no revert from capital first
[Resolved] Capital First — medical facility was provided and no revert from capital first

1 Review
Munbai, India
SachinLadi on Dec 25, 2018

Loan number 12921397

When i had taken loan that time medical insurance had taken in that executive told me u r all medical treatment will be covered under capital first and now my wife maternity treatment is not taking care my capital first

Capital first is harassing me regarding medical treatment

I had contacted nodal desk snehal poojari she asking me some time... Time is almost gone but not revert from nodal desk

Plz approve my medical treatment which was covered under capital first

Plz contact me
[protected]

நான் போன் வாங்கும் போது, roles வெற, இப்ப வேறா roles, அதாவது, monthly amount edukumpothu,, intha matham amount kata mudiyalana, one week time, athukulla kattita, penalty ila, after week penalty, sonnanga, ana ipa, appadi ila, date 2 a penalty pothu irukanga,, very very bad, capital first, dengares, call panni darcher pannuranga, bajaj fincarf very best, 10 days time, kodupanga

Hi team

My name bharath kumar and i have purchased an vivo mobile in capital first emi but they have not deducted any amount from the first emi then i have contacted there customer they have told that we can pay our emi through paytm before the due date i have paid my payment before due but they have charged
Bank over due 1800 rs if i ask with there customer exicutive they are not providing proper solution

Capital first is so very incompetent that they are least botherd to inform their customers well in advance about this. When i called customer care at 11:25 am on dated 25th april, 2019, he kept on saying is its internal policy which i really don't understand what kind of policy is this which is affecting customers like us. They can't send my card. And my card is block this is really an appalling service..
Waiting for your reply.