[Resolved]  Capital First — delay in emi deduction from capital first but charges levied on me.


Two-wheeler 18652037 loan's emi has not yet been deducted and in the statement of loan it is shown as the payment received and bounce charges have also been levied. I had ensured a min balance of rs. 10, 000 in my bank account for the sake of emis. The two other emi's have been deducted but this one is not yet deducted but also charges bounce charges 472 which is their mistake. Kindly go through the attached loan statement and bank statement. One of the emi of account 20084565 has been deducted on 1.9.2019 whereas it was supposed to be deducted on 2.9.2019 and also a charge of rs.118 has been levied twice extra. I am feeling cheated. Kindly go through this issue and resolve it at the earliest.
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Sep 20, 2019
Complaint marked as Resolved 
The Capital first refunded the excess amount charged.
Capital First customer support has been notified about the posted complaint.
Sep 07, 2019
Updated by Asma Tasmeen
My issue is not at all resolved and I paid 944 as bounce charges.
Verified Support
Sep 17, 2019
Capital First Customer Care's response
Dear Sir,

Thank you for writing to us.

This is with reference to your concerns regarding Excess refund.

We trust that your concerns have been addressed to your satisfaction.

Assuring you of our best services always.

Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

Best Regards

Supriya J Katkar
Complaint comments 


Dear Sir,

We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com along with your contact details and we will resolve your complaint at the earliest.

Dear Sir,

This is with reference to your concern addressed to Consumer Board regarding refund of bounce charges. We wish to inform you that we are working on your concern and we would send the final respond to your email id at the earliest. We look forward for your support and co-operation in the interim. Assuring you best of our services. Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

Warm regards,
Team IDFC First Bank
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