[Resolved]  Capital First — insurance certificate not send for more than one year of dispersal of loan no 13535745

Address:shop no 693 govind chowk m.j. mkt mumbai, 400002

Sir//mam i had taken a loan from capital first on 24/11/17 no 13535745. Dispite my repeted reminders i did not get my loan aggrement copy. I had to call the call canter to send it before march ending that's when i got my loan agrement and repayment schedule. I ask for the insurance certificate they told me it will come directly to my address, which did not come at all. Now due to unfortunate dismisel of my father on 18/01/2019 who was the 1st borrower in the company i had to write several latters and i had to call the call canter both couldn't give me my insurance number for a month. I even went to head office parbadevi and branch office andheri but no one could give me my insurance number. Now after a month they have sent me email of my insurance copy which is on my name{mukesh malhotra}. I have a suspetion about there intent to avoid insurance they have taken insurance recently not when it was ment to be taken. I am writing this with havy hart wanting some help about how do i come to know the truth about the insurance and as a co-borrower what is the amount of insurance i can claim on my business loan insurance of hdfc life insurance no pp000222. Wanting urgent help as i am unable to pay instalment amount alone i want to claim my right n close my loan account with fulling all my legal due amount.
Thanking you
Mukesh malhotra
[protected]
[protected]@gmail.com
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Jun 3, 2019
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Feb 21, 2019
Updated by rsonsemb
my policy documents no PP000222 IN CASE ANY DOCUMENTS NEEDED PLS CALL [protected] OR WRITE TO [protected]@gmail.com or Malhotra.[protected]@gmail.com

Verified Support
Apr 30, 2019
Capital First Customer Care's response
Dear Sir,

Thank you for writing to us.

This is with reference to your concerns regarding insurance certificate for your loan account No:[protected]

We would like to inform you that we have shared our final response on your email id.
Assuring you best of our services.

Warm regards,

Shashank Shetty
Team IDFC FIRST Bank
www.idfcfirstbank.com
Complaint comments 

Comments

Dear Sir,

We have forwarded your details to the team and will get in touch with you to provide necessary assistance.

Regards,
IDFC FIRST Bank
rsonsemb's [Complaint's author] reply, Feb 22, 2019
pls stop my emi till the matter is resolved. I have been fallowing up regularly all delays are on company side for that I am paying emi . its an added burden on me as I am alone now. it would be helpful for me if my issue is resolved at the earliest . I want to close my loan account and claim my rightful insurance . I sencerlly request you to please do the needful as soon as possible .so that I don't have to pay my next emi which comes on 5th every month .or company can stop the emi till the matter is resolved .
Dear Sir,

This is with reference to your concerns regarding your loan account.

we would like to inform you that, we have already sent the final response on your email id.

Assuring you of our best services always.
Sir I have not got any response from ur side or it nodel office as promised by u to respond till 7/3/2019
This Monday 11/3/2019 I am giving a stop payment letter to my bank. I am also sending the same to cibil and consumer forum.
I request you to please stop all emi till the matter is resolved
U r turning a blind eye to all my letters
All I get is auto generated email of response in 3 days or 15 days with no response even waiting for sed period
From past 2 months I am running behind all department to look into my matter
But I have been forced by u to take legal route for u to respond to my concern

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