[Resolved] Capital First — insurance certificate not send for more than one year of dispersal of loan no 13535745 | |||
Sir//mam i had taken a loan from capital first on 24/11/17 no 13535745. Dispite my repeted reminders i did not get my loan aggrement copy. I had to call the call canter to send it before march ending that's when i got my loan agrement and repayment schedule. I ask for the insurance certificate they told me it will come directly to my address, which did not come at all. Now due to unfortunate dismisel of my father on 18/01/2019 who was the 1st borrower in the company i had to write several latters and i had to call the call canter both couldn't give me my insurance number for a month. I even went to head office parbadevi and branch office andheri but no one could give me my insurance number. Now after a month they have sent me email of my insurance copy which is on my name{mukesh malhotra}. I have a suspetion about there intent to avoid insurance they have taken insurance recently not when it was ment to be taken. I am writing this with havy hart wanting some help about how do i come to know the truth about the insurance and as a co-borrower what is the amount of insurance i can claim on my business loan insurance of hdfc life insurance no pp000222. Wanting urgent help as i am unable to pay instalment amount alone i want to claim my right n close my loan account with fulling all my legal due amount. Thanking you Mukesh malhotra [protected] [protected]@gmail.com Was this information helpful? | |||
Jun 3, 2019 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Apr 30, 2019 Capital First Customer Care's response Dear Sir, Thank you for writing to us. This is with reference to your concerns regarding insurance certificate for your loan account No:[protected] We would like to inform you that we have shared our final response on your email id. Assuring you best of our services. Warm regards, Shashank Shetty Team IDFC FIRST Bank www.idfcfirstbank.com | |||
3 Comments | |||
Comments
Dear Sir,
This is with reference to your concerns regarding your loan account.
we would like to inform you that, we have already sent the final response on your email id.
Assuring you of our best services always.
This is with reference to your concerns regarding your loan account.
we would like to inform you that, we have already sent the final response on your email id.
Assuring you of our best services always.
Sir I have not got any response from ur side or it nodel office as promised by u to respond till 7/3/2019
This Monday 11/3/2019 I am giving a stop payment letter to my bank. I am also sending the same to cibil and consumer forum.
I request you to please stop all emi till the matter is resolved
U r turning a blind eye to all my letters
All I get is auto generated email of response in 3 days or 15 days with no response even waiting for sed period
From past 2 months I am running behind all department to look into my matter
But I have been forced by u to take legal route for u to respond to my concern
This Monday 11/3/2019 I am giving a stop payment letter to my bank. I am also sending the same to cibil and consumer forum.
I request you to please stop all emi till the matter is resolved
U r turning a blind eye to all my letters
All I get is auto generated email of response in 3 days or 15 days with no response even waiting for sed period
From past 2 months I am running behind all department to look into my matter
But I have been forced by u to take legal route for u to respond to my concern
We have forwarded your details to the team and will get in touch with you to provide necessary assistance.
Regards,
IDFC FIRST Bank