[Resolved]  Capital First — pay the emi charge which is already paid

Address:Surat, Gujarat, 394210

Loan no:17197212
Sir my loan is 16440/-
The emi start from 2 october rs.2055/- each month. So the situation is that when the january 2 2019 emi comes the chq is bounce so paid the chq-return charge with emi at 8 jan, and after 2 days the company again requested the chq to the bank so the 2 emi is debited from my bank account at 10 jan it mean two emi in single month. So i call them and said all situation which happen with me they told me don't worry sir your 2 emi will cover in next month.

After that 2 feb is comes they again request to the bank for the emi which is already paid due to this the chq is bounce and now they told me to pay the emi of february with chq-return charges. Sir please help me
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May 31, 2019
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Feb 10, 2019
Updated by Ramesh Bisan Bhombe
Loan no:17197212
Sir my loan is 16440/-
the EMI start from 2 October Rs.2055/- Each month. So the situation is that when the January 2 2019 EMI comes the CHQ is bounce so paid the CHQ-return charge with EMI at 8 Jan, and after 2 days the Company again requested the CHQ to the bank so the 2 EMI is Debited from my bank account at 10 Jan it mean two EMI in Single Month. So I call them and said all situation which happen with me they told me don't worry sir your 2 EMI will cover in next Month.

After that 2 feb is comes they again request to the bank for the EMI which is already paid due to this the CHQ is Bounce and now they told me to pay the EMI of February with CHQ-return Charges. So the bank charge me charges of CHQ-return and the company also charge me which is already paid EMI so the charges will paid by company but the company is forcing me to pay the charge(800rs charge from both side). Sir please Help me
Verified Support
Apr 30, 2019
Capital First Customer Care's response
Dear Sir,

Thank you for writing to us.

This is with reference to your concerns regarding bounce charges for your loan account number 17197212.

We wish to inform you that we are working on your concern and we would send the final response on your email id at the earliest.

Assuring you best of our services.

Warm regards,

Shashank Shetty
Team IDFC FIRST Bank
www.idfcfirstbank.com
May 09, 2019
Updated by Ramesh Bisan Bhombe
Sir still the problem was not solve they are not giving the NOC for the completion loan please help us

They are still saying that u r payment us remaining
Complaint comments 

Comments

I have lost my mobile so i didn't have number which i gave to capital first kindly say how to change my mobile number
Sir good afternoon,
My name is GVV Prasad I have lost my mobile number I want to change it my customer ID is 16578244 Please change it my old number was I am not getting any EMI message please change it quickly to this number [protected] update my email address also [protected]@gmail.com please change it fastly
Change my mobile number
Mera noc kab milega ac no 5622601 mobile no [protected]
01/03/1992
Inamul Ali's reply, Feb 13, 2019
Please my noc

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