CASHe Complaints & Reviews

Dear CASHe,

My loan was approved on 7th Feb,
Till today the amount has been disbursed . Need your intervention on priority. Please help in transferring the amount .

Loan amount not received after 20 days got completed

Loan amount not received after 20 days got completed

Mob- [protected]

My cln no 2857741, and i have applied loan on 2 feb 2024, but still i am not received loan, i have mail for customer support the are sending a mail i will resolve 4 days but no payment clear, i have called customer support they are guaranteed the payment done by 16 feb 2024, but still not received the payment, noe try call also they will not response
please resolve the issue

Hello,

This is regarding my loan application number #CLN332552. The loan was approved on January 03, 2024, but has not yet been disbursed. 50 days completed.

I’ve tried raising this concern through tickets multiple times but have not received the funds yet. Every time the ticket is raised, I keep getting an automated response from the team.

I’ve applied the loan for an emergency situation. please help.

Take A Loan many times From Cashe. But This Time They're Taken More Than 20 Days To Disburse Funds To My Bank Account I Shared So Many E-Mails But I Received Only automated messages and recently no reply.Already 20 Days Gone But Still There Is No Confirmation About Loan Disbursement Date How Many Days We need To Wait. I Need It On Emergency Basis So Kindly Resolve This Issue On Highest Priority In App It Shows Processing In App Its Already Schedule Of Emi...
Name - Saravanakumar
Mail id - [protected]@gmail.com
Mobile number - [protected]
Loan number CLN 5205121

Dear Team,

More than 20 days git completed still loan amount received from your side kindly update the status as soon as possible.

Otherwise Loan amount is not required due to very poor service. No one replies from email and sending for the past 2 weeks getting an automatic reply stating that there is an issue with the backend team.

i am sorry to say this very poor service from cashe and am taking previous loan also and not facing any issue but this time i'm facing lot of issues .

for emergency purpose only we are taking loan but that also not credited everyone behind me to pay the loan which we bought for emergency i said once loan credited will pay but that also not credited on time.

If not pay anyone EMI you people calling to all my reference numbers to pay the loan .

Kindly acknowledge the same
Was this information helpful?
No (1)
Yes (0)
Feb 19, 2024
Updated by [protected]@131405
My mobile number- [protected]
Feb 20, 2024
Updated by [protected]@131405
Dear Team,

Please update the status am waiting more than 23 days still amount not received
Feb 20, 2024
Updated by [protected]@131405
Dear Customer,

We wish to inform you that your recent loan application with CASHe has been approved. However, please expect some delays in disbursals as the disbursement process involves multiple banking partners, and any delays within the banking network, such as transaction processing times or communication delays, can impact the overall timeline. While we are actively communicating with our banking partners to shorten the turn around times, these process do involve some complexities and hence will affect the disbursal time.

Furthermore, please be informed that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

Should you have any questions or concerns, please feel free to reach out to us.

Today also i got a same mail
Feb 20, 2024
Updated by [protected]@131405
We need a money for medical emergency so please do the needful and resolve the issue

Dear Team,

More than 20 days git completed still loan amount received from your side kindly update the status as soon as possible.

Otherwise Loan amount is not required due to very poor service. No one replies from email and sending for the past 2 weeks getting an automatic reply stating that there is an issue with the backend team.

i am sorry to say this very poor service from cashe and am taking previous loan also and not facing any issue but this time i'm facing lot of issues .

for emergency purpose only we are taking loan but that also not credited everyone behind me to pay the loan which we bought for emergency i said once loan credited will pay but that also not credited on time.

If not pay anyone EMI you people calling to all my reference numbers to pay the loan .

Kindly acknowledge the same

I have applied for loan withdraw on 7 th of feb and its still showing as processing and their customer support is not at all responding and it seems like they are only collecting out data and showing fake credits.

My customer id : 21004229

It’s been 10 days since cashe has been giving excuses of non disbursement of my loan amount giving multiple excuses and that too by automated response. First they said they have banking issues, then technical issues and then payment gateway issues.

With having the worst customer support, I somehow managed to get on line with agents explaining them that I have a medical emergency and need loan amount on priority but no luck and false promises of disbursement on FRIDAY EOD.

It’s been 10 days, every day I’m dropping them a reminder on almost 10 tickets opened to let them know I’m waiting for the funds. But no luck and always automated response only.

Request you to kindly take strict action and if they can’t handle customer service then they should close their organisation but not give their customer a mental harassment and financial frustration.

Thanks
Adarsh Singh
Cust Id : 4230663

Dear Team,

My self Gurumurugan Swaminathan, I had applied for the Credit Line of 70, 000 on 1st February 2024, and as on date as well its showing as under process or in Processing. Every time I raise a ticket, I get the standard response as per the system generated email.

Sharing the pending Ticket Number for the reference and please let me know by when the amount will be disbursed.

Ticket Number : 21851160 – Pending

Ticket Number : 21851164 – Pending

Ticket Number : 21851162 – Pending

Ticket Number : 21851163 – Pending

Also these are some of the ticket numbers pending here.

CASHe Ticket Number
21840681
21828665
21840678
21945142 – received today morning

ticket number is # 21840830
ticket number is 21834905

Thanks & Regards,
Gurumurugan Swaminathan
[protected]

Response from Cashe on 12th February 2024 but no action taken.

Dear Gurumurugan Swaminathan,

We are truly sorry for the inconvenience you have faced and the frustration it has caused. We understand the urgency of your situation and we sincerely apologize for the delay in disbursing the amount to your account.

Please be assured that we have taken up the matter with the bank and are actively working to resolve this issue. The tentative estimated time for the amount to be credited to your account is 5 days. We understand that this may not fully alleviate your current situation, but we are doing everything in our power to expedite the process.

Rest assured, someone from our team will revert to you shortly with further updates. We appreciate your patience and understanding in this matter.

I have received the same response of disbursal in 5 days like received last week as well still the amount is not disbursed.

I have received the above communication from cashe today morning all same mails but no action taken.

My Contact Details
Gurumurugan Swaminathan
[protected]

I applied for the loan on December 20, 2023 and got a confirmation call on the very next day. I was asked to complete the e-sign and e-mandate but it did not show up in the app. After multiple mails and their robotic same response mails, I finally got to connect with an agent telephonically after 21 days. The loan was immediately moved for e-sign but again, had to call on the next day and luckily an agent answered so the loan got in to ‘disbursal’ status.

Since then I have calling to beg them clear the disbursement so that I can help myself and my family for severe medical and financial situations. They give fake commitments, sometimes 30 minutes for disbursal and sometimes will be done by midnight.

It’s 60+ days and after multiple calls and fake commitments from them, no other actions were taken at all.

My name is akhil raj and i applied for a loan in cash e on Feb 13 th and they told I will get my loan amount disbursed with in few hours and today it's feb 19 th still my loan amount is not disbursed.i written a mail to cashe customer support and they said due to security protocols from lending partners it's taking time and it's not a perfect reason because from 4 days the cash e customer support is mailing me the same about my loan disbursal...

Last 13 days I will wait for Loan Disbursement from Cashe loan app. I will mail everyday but system generated same mail received from cashe. Customer care are always busy, nobody will reply when I will receive my loan amount. It's totally fake loan app.

Dear Team,

My self Gurumurugan Swaminathan, I had applied for the Credit Line of 70, 000 on 1st February 2024, and as on date as well its showing as under process or in Processing. Every time I raise a ticket, I get the standard response as per the system generated email.

Sharing the pending Ticket Number for the reference and please let me know by when the amount will be disbursed.

Ticket Number : 21851160 – Pending

Ticket Number : 21851164 – Pending

Ticket Number : 21851162 – Pending

Ticket Number : 21851163 – Pending

Also these are some of the ticket numbers pending here.

CASHe Ticket Number
21840681
21828665
21840678
21945142 – received today morning

ticket number is # 21840830
ticket number is 21834905

Thanks & Regards,
Gurumurugan Swaminathan
[protected]

Response from Cashe on 12th February 2024 but no action taken.

Dear Gurumurugan Swaminathan,

We are truly sorry for the inconvenience you have faced and the frustration it has caused. We understand the urgency of your situation and we sincerely apologize for the delay in disbursing the amount to your account.

Please be assured that we have taken up the matter with the bank and are actively working to resolve this issue. The tentative estimated time for the amount to be credited to your account is 5 days. We understand that this may not fully alleviate your current situation, but we are doing everything in our power to expedite the process.

Rest assured, someone from our team will revert to you shortly with further updates. We appreciate your patience and understanding in this matter.

CASHe Customer Support
21956685:347234

I took a loan of 1 lakh on cashe application and paid the full amount 3 months in advance. Later I took loan again for urgent need. The loan was approved on January 15. But after about 35 days the loan amount has not been credited to my bank account. They keep sending the same message over and over after complaining many times. Is this how they treat a good customer?

#CLN15770596

It’s been 13 days since I am trying to reach Cashe, as the amount is not credited in my account, it is showing under process, but there is no movement after that. Can someone please help me with the disbursement of the loan

This guy named mohan kumar calling my references back to back and harassing and even sending my pictures in whatsapp. I took a LOAN and couldnot pay due to financial crisis, i asked for a settlement or evn ready to pay in split amounts. Still this ### is calling my references and sending my pictures. If this continues, i have to raise a police complaint.

Hi,

I have applied for loan since one week it says loan processing and disbursed, I have not recd any credit against the same.

I have requested my loan from 03.02.2024 several times through email to you and also telephonic through your customer team. You are also giving the usual (server and techinical problem) answer everyday. But till now the money has not arrived in my bank account. It has been more than 15 days since you approved my loan. But whenever I contact you, you keep saying that payment will be made in your bank account within 24 hours. But the money has not arrived yet. This is my 15th mail to you please let me know when you will disburse the money to my bank account at least this time.

When contacted through customer support it takes several days said your request has been forwarded to the loan disbursal team. But the money has not arrived yet. Please let me know the real reason at least this time and when you will disburse the money. I applied for this loan for my mother's medical expenses. Due to this I am stressed daily.

At least this time I request you to disburse the money to my bank account immediately with proper reason.

with regards,
Karthikeyan Natarajan