CASHe Complaints & Reviews

Customer ID 8173883

I'm not getting a confirmed time line on loan disbursement even though it was approved long back. Getting same response about system issues. Need a proper timeline when will the issue be resolved.

Hi I would like to raise a serious concern about Cashe app who gives false commitment and have no options to contact them.. Their executives are always busy on another call and the chatbot service will never satisfy your query. They only ask to refer to the app where again the same issue exists..
This app have given me mental pressure.
This is highly unprofessional from Cashe it seems nothing less than an illegal way of harassing people.
I would liketo request all the people facing this issue ww should seek help under law via courts to get these organisations stop operating.

Hi,

I have applied a loan on Jan 30, 2024 . It was approved but the funds not disbursed. After multiple followups finally a lady called me and said she is cancelling my request and asked me to reapply. On Feb 23rd I have applied again, and again the loan was approved, the funds are yet to be disbursed.
I have made multiple email requests everytime I get the same automated response but the funds yet to be released. Could you please help me out in the disbursal.

Dear Customer,

We wish to inform you that your recent loan application with CASHe has been approved. However, please expect some delays in disbursals as the disbursement process involves multiple banking partners, and any delays within the banking network, such as transaction processing times or communication delays, can impact the overall timeline. While we are actively communicating with our banking partners to shorten the turn around times, these process do involve some complexities and hence will affect the disbursal time.

Furthermore, please be informed that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

CashE Customer ID: 3460091

Hi Team,

This is very disheartening to know that you have not disbursed the approved loan amount even after completing all the processing steps.

Now, just few minutes back, you are sending me a WhatsApp message mentioning loan transfer failed and I need to reapply with updated bank account statement.

Is this how you treat your 4 years loyal customers and...

CashE Customer ID: 3460091

Hi Team,

This is very disheartening to know that you have not disbursed the approved loan amount even after completing all the processing steps.

Now, just few minutes back, you are sending me a WhatsApp message mentioning loan transfer failed and I need to reapply with updated bank account statement.

Is this how you treat your 4 years loyal customers and who has the credit score of more than 800?

First, you took way too long time to process the application, once loan is approved, again you take way too long time for disburse the loan amount, even after waiting for such a delayed process from you, at the end you ask me me reapply with updated bank statement as loan transfer is failed.

What is this process all about? I used to trust your service a lot and infact I suggested my family and friends also to use your app based on my all previous experience with your services, now, when I am in a very urgent medical emergency in my family (my father needs to undergo heart surgery for his 2 blocks), I was so much looking forward and eagerly waiting for your approved loan amount to be credited into my bank account, so that I can get my farther’s surgery done.

I am completely heartbroken and I never ever expected this type of service and experience from you.

While typing this email, I don’t know, but I have tears in my eyes 😭

I really don’t know what else to do and say to you…

Regards,
Murugesh

CLN# [protected]

Have applied twice in the last 15 days ... Every time the loan gets approved and after waiting for 7 days it gets cancelled. Reason mentioned transfer failed.

This inspite being assured that loan will be disbursed within 24hrs.

Have availed multiple loans from Cashe in the past but have never faced such delays and service.

Apart from automated email responses no help is provided to consumers.

Dear Team,

Doing follow from almost 20 days . My cashe loan / credit line already approved and loan agreement digitally signed on 7th March 2024 but still funds not credited in my account.

Raised multiple ticket but were closed without any action .

Have sent multiple mails . Getting Below sample replies

Dear Customer,

We are happy to inform you that your loan application with CASHe has been approved at our end.

This message is to keep you briefed that as part of our commitment to transparency and compliance, we are undergoing certain important internal audits to strengthen our disbursal processes. These audits are designed to enhance the efficiency of our disbursal system and add additional layers of security to ensure the swift and secure implementation of your loan.

While these internal audits are critical for maintaining the integrity of our processes, we anticipate that they may result in certain delays in the disbursal of your loan to your bank account.

We sincerely regret any inconvenience caused by this delay. However, it is a necessary process we are currently undertaking to ensure our systems are fault-free and do not cause any unnecessary inconvenience to you in the future.
We also wish to inform you that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.
Should you have any questions or concerns, please feel free to reach out to us.

...

Below reply on 28th Feb

We understand the urgency of your situation and empathize with your need for immediate funds for your mother's treatment. We have taken up the matter with the bank, and the tentative estimated time for the disbursement to be credited to your account is 5 days. We sincerely apologize for any inconvenience caused and assure you that we are doing everything possible to expedite the process.

Thank you for your understanding.

CASHe Customer Support

...

Dear Sandeep Jagtap,

We understand the urgency of your situation and empathize with your need for immediate funds for your mother's treatment. We have taken up the matter with the bank, and the tentative estimated time for the disbursement to be credited to your account is 5 days. We sincerely apologize for any inconvenience caused and assure you that we are doing everything possible to expedite the process.

Thank you for your understanding.

CASHe Customer Support
22116791:347234

Dear Customer,

We are happy to inform you that your loan application has been approved. However, we are facing some technical issues while disbursing funds. This delay is primarily due to the recent implementation of heightened security protocols at our banking partner's end, designed to safeguard your funds.
We are actively engaged in expediting this crucial process both internally and in collaboration with our banking partners to ensure a prompt release of your funds. We sincerely appreciate your patience, and we are committed to delivering a seamless experience for you.
As a result of this, your repayment date will be considered from the date of loan amount transferred to your bank account and it will accordingly get updated in your CASHe account.
Thank you for your understanding, and we will keep you updated on the progress.

Kindly check and process disbursement urgently as I am doing follow up from last 20 days

Not sure why it is taking so much long to process disbursement once loan agreement is signed

Dear Team,

I had applied for cashe loan / credit line on 26th Feb and after multiple follow up loan agreement was sent to me under notification Tab in cashe app and agreement was digitally signed by me on 07th March 2024. But till today i.e 14th March 2024 I have not received credit in my account .

Kindly do the needful urgently and process disbursement on top priority as I need funds for my mother's treatment.

Have sent multiple mails but getting Below different responses everytime.
Dear Customer,

We would like to inform that your loan application has been approved from our end. However, please expect slight delays in the loan disbursal as we are currently implementing an external payment gateway integration to enhance our payment processing capabilities. While this integration is essential for providing you with advanced and secure transaction options, it may result in a slight delay in the disbursal of your loan.

We apologize for any inconvenience caused by these necessary enhancements. Our team is actively working to expedite the integration processes and complete the required audits.

We also wish to inform you that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

Should you have any questions or concerns, please feel free to reach out to us.

...

Dear Customer,

We wish to inform you that your recent loan application with CASHe has been approved. However, please expect some delays in disbursals as the disbursement process involves multiple banking partners, and any delays within the banking network, such as transaction processing times or communication delays, can impact the overall timeline. While we are actively communicating with our banking partners to shorten the turn around times, these process do involve some complexities and hence will affect the disbursal time.

Furthermore, please be informed that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

Should you have any questions or concerns, please feel free to reach out to us.

...
Dear Customer,

We are happy to inform you that your loan application with CASHe has been approved at our end.

This message is to keep you briefed that as part of our commitment to transparency and compliance, we are undergoing certain important internal audits to strengthen our disbursal processes. These audits are designed to enhance the efficiency of our disbursal system and add additional layers of security to ensure the swift and secure implementation of your loan.

While these internal audits are critical for maintaining the integrity of our processes, we anticipate that they may result in certain delays in the disbursal of your loan to your bank account.

We sincerely regret any inconvenience caused by this delay. However, it is a necessary process we are currently undertaking to ensure our systems are fault-free and do not cause any unnecessary inconvenience to you in the future.

We also wish to inform you that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

Should you have any questions or concerns, please feel free to reach out to us.

..., ...

Dear Customer,

We are happy to inform you that your loan application has been approved. However, we regret to inform you that, at present, we are facing a higher-than-expected volume of transactions, leading to extended processing times.

Rest assured, our team is actively working with our banking partners to improve the processing time and ensure a faster release of your funds. We appreciate your patience during this high transaction period, and we're dedicated to providing you with a smooth experience.

Please be advised that your repayment date will be based on the transfer date to your bank account and will be updated in your CASHe account accordingly.

Thank you for your understanding, and we will keep you updated on the progress.

Thank you,
CASHe Support Team

KINDLY LOOK IN THIS URGENTLY AND PROCESS DISBURSEMENT ON TOP PRIORITY AS IT IS ALMOST 20 DAYS FOR DISBURSEMENT AND FOLLOW UP

It's been more than 4 months, every time Im waiting for the loan amount but it's not credited, no proper customer service to resolve, mail response also not there in cashr

CLN-Re: Loan Status-Quicker disbursal-New APP-#CLN1423954

CASHe is not disbursed the loans at all. My loan application is in processing status since 20 days. I applied on 20th Feb 2024 They asked me to reapply after 10 days and still there is no progress. No matter how many emails you send to [protected]@cashe.co.in and [protected]@bhanix.in they have standard and same response for all the users and all the emails. This is a fraud company. File a complaint against Bhanix group on the below site https://cms.rbi.org.in

Have been using Cashe from last year and till now I never faced any issues. But recently, I closed my previous loan and applied for a new one approved from your end. But the amount still did not got transferred to my account. It has been 10 Days, but the app status still shows transferring the loan amount. Appreciate if you could sort out the issue as soon as possible

My loan is showing as "Processing" since 13/03/2024, however, the amount has not yet been credited to my account. (Please see the attached screenshot)

My registered email address is [protected]@gmail.com and my registered mobile number is [protected].

I need this on urgent basis

My cashe CLN number is 13644219, I got an offer to clos my pending emis on 29th Feb 2024 and my new approved credit line get updated to 330000, then I applied loan on 1st March which got processed on same day but even after 13 days the same have been showing as disbursal in process, I needed it for urgent requirement and now my emergency funds have been almost exhausted, kindly help to process it at the earliest, have raised multiple tickets...

Dear sir,

i have applied a loan in cashe iam paying the EMI'S regularly every month on month with clean track due to some financial issue i coud'nt pay the emis only ton march month, recovery team are calling continuously and to my family members and collogues also iam fully harassed please stop calling to my friends and family members. p;ease support from you side and give some suggest please kindly request to stop continuous calls.

Hi team,

I had applied a personal loan from Cashe on 6th march 2024, it’s been 7 days now I have not received my amount.
It shows in their app as the disbursement is in process. It is very frustrating.
Inspite of multiple emails to their support team, I always get an automated response as the loan will be credited in 5 days.

Customer Id : 17765486
I had foreclosed the previous loan from cashe and reapplied the loan on 4th march, 2023 due to medical emergency and completed the process for disbursal . Its been 9 days now, still no amount is disbursed from their end . I tried to call them but no response . I have raised tickets for this issue but no use simply they used to close it without solving the issue. Attaching the screenshots for the reference.
Loan Id : 4172993
please consider my request .

Team after month of struggling you canceled the application. I have reaaplied and its approved, esign also done. This is for medical reason and spied on 13th Feb, today the transfer git failed and applied agai.Please help with disbursement cln 2255219.

Since 6th March my approved loan from Cashe is showing as processing and there is not response from Customer care Number

They only respond to email as below

Kindly help

.w{e would like to inform that your loan application has been approved from our end. However, we are facing some technical issues while disbursing funds.

Please be assured, we have taken up the matter with the bank....

Approved loan amount not received yet and it's been 11 days from the approval date.

I was applying on 6/3/2024 and it was approved but till today my money was not credited in my account and in past i was taking 2 loan from cashe and it pay on time it was bas service.