Cinemax Complaints & Reviews

I agree with the complaint as I too had a similar experience while going with my family to watch the same 3D film. The attendents charged Rs 10 per ticket and that too without giving any receipt. Such collection when added up runs to several thousand of Rupees per show. The authorities concerned got to act to stop such illegal collection of extra money from the cine goers.

I had booked the tickets on the website of cinemax but was unable to retrieve my booking as it was failed. The money was deducted from my credit card. After several calls and emails to cinemax my refund didnt took place as they told me that my money will be credited within few days, but till now not a single action has took place.
Thats disgusting.

I am facing the same problem and still i didn't get my money back.

i am also agree with us I visited CineMax cinema for Movie at Gandhinagar. When i took ticket I was shocked by price. On ticket, rate was written 120 Rs. but that Ticket issue Guy asked me to pay another 40 Rs. as Food Coupon which is compulsory with every ticket. This is ridiculous.
" stop the food coupan "
this type of cheting Of GOVT. OF GUJARAT
for the TAX.

The ticket price is very costly..
so...done a low price...plz...

On 30 may 2010 i was booking a ticket at Cinemax 101 Growel's Kandivali E at 02:28 pm for booking sits, i was about to check availability of sitting arragement for Badmaash Company, at Counter 2 one of the ticket booking agent(MALE) was talking so rudly, also he was telling that "If customer dont inform the confirmation of booking ticket and only checking availability & if ticket booker (male) at that counter forword the 'Command ' for booking ticket there is no cancellation and they (ticket booker) has to pay from their pocket the ticket money so JUST COME HERE FOR BOOKING TICKET NOT FOR CHECKING AVAILIBILITY "and then after a huge arrgument he tender me ticket for screen 4 - B-RAW 10-15

Its the first time i have face these type o[censored]nprofessional Service from Cinemax in my whole life .
TOO BAD EXPERIENCE

THE te booking number for show like not respond any time 365 days the value of the kankiya company is big the representatives does not allot it that manner ...
they strongly bad behave to the customer

MY experience

when i was called for telebooking at region channel than she gave me the area theater number that doen't took the phone

i was call repeat the call to region channel she ask me to go and get ticket from the ticket center ...HOW rude THEY ARE ACTUALLY FOR TELE BOOKING SERVICE THAN HOW SHE CAN GAVE UNNECESSARY ADVICE TO COLLECT THE TICKETS FROM THE COUNTER WHERE YOU WANT ...


SO WHAT'S YOUR NEXT STEP ...I AM STILL WAITING ...

was been cheated by your counter staff while purchase of food product

I am the author of this complaint and i close this as the refund has been settled by cinemax hyderabad

Cinemax — Wrong practice by the staff

I went for a movie today and the staff from the counter told me to take some tickets lying with him and dint give me a fresh set of tickets, for the night show. The other staff came along with me and made me sit for the movie. But the tickets was of some other movie and some other show which simply means that the counter person was making money out of the old tickets.

i reached today morning at 7.40am to cinemax andheri west infinity mall for the 8am show of chalo delhi.nobody was there from the cinemax staff. we were 8to10 people waiting for the person to come and issue us the tickets for the show.at 8.20 a person came and told us that all the morning shows of 8am are cancelled from monday onwards. there was no information regarding this in news paper as wellin the theatre box office. there was no person or the manager of the theatre available for taking complaint from us.we had come fromall the way from vile parle.kindly see through this complaint and at least reply us.if possible reimburse the expenses made by us to reach the cinemax theatre.

Stupid theatre having online booking, but no online cancellation...Do not go and book tickets through cinemax.co.in.Beware of it friends...

I am stuck in a similar scenario. first transaction showed cancelled, so I went tried again, which was successful. But soon afterwards, I received 2 messages and mails confirming both my bookings. need to cancel one of them, but numbers on their website don't seem to be working or nobody responding. Can you help me with process and number. This is also at Hyderabad, Cinemax Banjara Hills. Thank you

Cinemax — advance bookings

hi my name is Md Ameer. I did the advance booking at cinemax counter and i asked for a good seats so he granted me fifth from below that means in K .then i saw the seats availability it was empty from E,F,G,H,I,J.this is the way they treat customers if you ask for a good seat..

In my case, it is the same. I went ahead and wrongly booked a ticket on 20 th July. But when I realize that I was wrong in booking the tickets I went ahead and try to call but did get any response however I sent an emails at the same time. But the cinemax does not reply. At about 9:50 I called again and when I asked them to cancel and they told me I will not be refunded because the ticket has already been charged. Please help me to refund against this bull policy of the cinemax. Ticket Id: 783447.

Please...

In my case I tried to book the ticket in cinemax on 16/10/2012 for cameraman gangatho rambabu.i got a failure transaction, however till now i did not got any refund for a failure transaction also. no body are lifting the customer care number.kindly help me on this. My Transaction ID's are [protected],
[protected]

Cinemax — Refund Not Received

I had booked tickets for the mobie dhoom 3 on[protected] the status message received on my email was that the booking was not done and it was cancelled but how does it show on my credit card statement that the money has been deducted i want my money back at the earliest

sir/ mam
my account in state bank of india i go on movie in cinemax kanpur sir i give debit card in cinemax booking counter my card swap in macine my balance reduct but movie ticket not recive cinemax empoly called your card is not work my account no [protected] and card no.[protected]
kindly i request to u my balence credit in my account

REFUND NOT DONE BY COMPANY YET
SIR/MADAM,

I BOOKED MY TICKET ONLINE BY CINEMAX.CO.IN, TICKET WAS NOT BOOKED AS STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN DEDUCTED FROM MY DEBIT CARD, BUT I HAVEN'T GOT MY MONEY BACK IN MY DEBIT CARD, AS I CONFIRMED FROM MY BANK ALSO.

please find the below details

Booking Cancelled
Status : Cancelled
Order ID : 646758
City : Hyderabad
Address : Cinemax - Hyderabad
Movie Name : BAADSHAH(TELUGU)
Date : [protected]
Screen No. : SCREEN 3
Seats Selected : EXEC-J16, J15
Time : 3:45 PM
Card Type : VISA
Card Number : 418158XXXXXX0112
Tickets Booked : 2
Convenience Charge : Rs 44.94
FNB Amount : Rs 0.00
Tickets Discount : Rs 0.00
FNB Discount : Rs 0.00
Tickets Amount : Rs 300.00
Amount : Rs 344.94
Note: Kindly carry your Credit Card / Debit Card through which you have done the booking. If someone else is going on your behalf to collect the tickets then please request him/her to carry an Identity Proof to present at the box office. On failure of this Cinemax will not be responsible for not issuing the tickets.
Thanks for coming to Cinemax.

DO THE NEEDFUL
OR

Credit Card — REFUND OF CREDIT

I have 2 cards of ICICI Bank (say card A & card B)
Being dis-satisfied with the services I wish to close both the accounts.
There is a credit of 23000 in card A & debit of 19000 in card B
Neither they are sending back my credit balance nor they are willing to adjust the debit/credit within the 2 cards. What should I do?

Cinemax India Ltd. — Electricity at Light Poles and Greenery

Dear MCF,

Kindly be informed that we are a multiplex situated at Sec-20 A opposite magppie tourist complex with one more mall with us named Parsvnath Manhattan mall. We do have the electricity poles at the divider of roads and lights also but we have not seen those lights working ever. As far as security reason concerned those should be switched on at proper time. Please make sure that all those lights should get switched on before 20th october so that the festive of diwali should not look dark and dove.

Another issue which irritates is road service to the mall complex. The mall is operational from month of august but the road is not available yet. When you are providing a space for commercial complex you should also provide the basic facilities like road, greenery and proper maintenance of the same.

I hope you will understand the problem as it is not a personal instead a social problem.

We are looking for a positive approach from your end. And please fix the problem as soon as you can.

Complaint — amount deduct from bank a/c but ticket not reserve

i apply for ticket regervation on irtc by regerveation error amount deduct from a/c but ticket not made . please refund my amont soon . so i made ticket again. amamdeep ph. [protected]

CINEMAX.CO.IN — REFUND NOT DONE BY COMPANY

SIR/MADAM,

I BOOKED MY TICKET ONLINE BY CINEMAX.CO.IN, TICKET WAS NOT BOOKED AS STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN DEDUCTED FROM MY CREDIT CARD, I CALLED THEM THEY TOLD ME THAT MONEY WOULD BE REFUND WITHIN A DAY, I MAILED THEM, RESULT WAS SAME, BUT I HAVEN'T GOT MY MONEY BACK IN MY CREDIT CARD, AS I CONFIRMED FROM MY BANK ALSO.

DO THE NEEDFUL
OR

SUGGEST.

I M PASTING DETAILS OF MAILS WITH THIS.

DEVV KHUBNANI to Helpline
show details 7:30 PM (19 hours ago) Reply



REFUND IS NOT SHOWN IN MY CREDIT CARD A/C. AND MY CREDIT CARD BANK HAS NOT GOT ANY DETAILS OF THIS REFUND TOO. DO THE NEEDFUL ASAP
- Hide quoted text -



On Sat, Aug 1, 2009 at 6:56 PM, helpline <[protected]@cinemax.co.in> wrote:

Dear sir,




Your refund has done on yesterday only, Following are the details of you transaction,


Transaction Details


Transaction Details
Txn. Ref. No. [protected]
Transaction Amount INR 220
Previous Transaction [protected]
Transaction Date[protected]:09:17.0
Transaction Type Refund
Transaction Status Successful
RRN Number[protected]
Authorization Code 536462
CV Response Code CVN Match
Merchant Transaction Details
Order Reference No. 169567
Invoice No.
Merchant Txn. No. [protected]
Merchant Batch No.
Address Information
Billing Address
Shipping Address
Other Information
Reserve1
Reserve2
Reserve3
Reserve4
Reserve5
Fraud Management System Details
FDMS Result
FDMS Score
ChargeBack Transaction Details
ChargeBack Status Normal
ChargeBack ARN
Card Details
Card Number [protected]
Card Type Visa
Card Expiry Date 1107




Thanks & Regards,
Cinemax Helpline

Cinemax India Ltd.
Trikamdas RD, Sona Shopping Center,
Near Railway Crossing,
Kandivali (West), Mumbai - 400 067.
INDIA



Phone :+[protected]
Fax :+[protected]
Email :[protected]@cinemax.co.in
Webwww.cinemax.co.in





----- Original Message -----
From: DEVV KHUBNANI
To: helpline
Sent: Saturday, 08 01, 2009 06:44 PM
Subject: Re: Cinemax Ticket Order Status Mail


I NEED MY REFUND IMMEDIATELY AS I HAVEN'T GOT IT YET, OTHER WISE I HAVE TO ACT.


On Fri, Jul 31, 2009 at 5:35 PM, helpline <[protected]@cinemax.co.in> wrote:


Dear Sir,

In response to your complaint, this is to inform you that we have received your mail & you will get your refund in your credit card ASAP.




Thanks & Regards,
Cinemax Helpline

Cinemax India Ltd.
Trikamdas RD, Sona Shopping Center,
Near Railway Crossing,
Kandivali (West), Mumbai - 400 067.
INDIA



Phone :+[protected]
Fax :+[protected]
Email :[protected]@cinemax.co.in
Webwww.cinemax.co.in





----- Original Message -----
From: DEVV KHUBNANI
To: helpline
Sent: Friday, 07 31, 2009 05:23 PM
Subject: Fwd: Cinemax Ticket Order Status Mail


payment has been deducted from my credit card, i want it back coz ticket is not booked.


[protected] Forwarded message[protected]
From: <[protected]@cinemax.co.in>
Date: Fri, Jul 31, 2009 at 5:02 PM
Subject: Cinemax Ticket Order Status Mail
To: DEVENDRA.[protected]@gmail.com




Booking Cancelled
Status :Cancelled
Booking ID:
Order ID:169567
State:Maharashtra
City:Mumbai and Thane
Location:Cinemax - Kandivali (W)
Address: Trikamdas Road, Sona Shopping Centre, Nr. Railway Crossng, Kandivali (W), Mum - 67
Movie Name :LOVE AAJ KAL
Date:[protected]
Screen No. :SCREEN1
Time :08:00 PM

Card Type :VISA

Card Number:4477-47XX-XXXX-2017
Tickets booked:DC-J10, J11
Amount:220.00
Note: Kindly carry your Credit Card through which you have done the booking. If someone else is going on your behalf to collect the tickets then please request him/her to carry an Identity Proof to present at the box office. On failure of this Cinemax will not be responsible for not issuing the tickets.
Thanks for coming to Cinemax.

Copyright © 2008. All Rights Reserved. Cinemax India Ltd.

I have booked four tickets online for Magadheera, Cinemax hyderabad with my credit card on August 13, 2009 for August 14, 2009. TICKET WAS NOT BOOKED AS STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN DEDUCTED FROM MY CREDIT CARD, will i get a refund of this transaction

Dear Sir/Madam

I had booked 2 tickets for Friday-14th August, 2009 Kaminey-7.30 am show at Cinemax Sion.

my booking id-CXSN[protected]
AMOUNT PAID: 162.06

I would request you to refund the above amount.

Cinemax-Sion — Movie Tickets-Refund

Dear Sir/Madam

i Bought 2 tickets for a &.30 am show at Cinemax Sion-14th Aug, 2009
Kaminey Movie
Booking ID- CXSN[protected]

Please refund my amount of Rs 162.

Please refund my Cash
Kaminey
7.30am -14th August, 2009
Booking ID- CXSN[protected]
Cinemax Sion-Screen 1

I BOOKED MY TICKET ONLINE BY CINEMAX.CO.IN, on 22 OCT O9 FOR 8.15 PM FOR WAKE UP SID BUT TICKET WAS NOT BOOKED AS STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN DEDUCTED FROM MY SBI VSN NAGPUR ON INTERNET. I MET MANAGER WHO TOLD ME THAT MONEY WOULD BE REFUND.

ORDER NO: 36936 FROM CCA Venue 3 48 pm hrs.
Please DO THE NEEDFUL refund my money

OR

SUGGEST.

I HAD APPROACHED THE BOOKING COUNTER WHO REFUSED GIVE ME EITHER TICKETS OR CASH BACK. AFTER WHICH I APPROACHED THE MANGER, WHO TOLD ME THAT MY MONEY Rs 379/-PLUS WILL BE REFUNDED BACK TO BANK (SBI VSN NAGPUR )

HDFC Bank Credit Card — Cashback of Rs.440/- still pending

I had called HDFC customer care in Mumbai on19th sept 2009 and spoke to Ms.Jyoti and her Supervisor Mr.Faisal regarding the cash back of Rs.440/- which i should have got without asking. After wasting half an hour negotiating on the call, Mr. Faisal agreed upon giving me refund in my next bill cycle.
But to my dismay i did not get the cash back in my next bill cycle and on top of that i was charged Rs.738/- for not paying this Rs.440/-. So i had to call the customer care again on 16th Oct 2009 to get the cash back as well as refund. Luckily i got the refund for Rs.738/- and i was told that Mr. Faisal, the supervisor would call me next day around 11:00AM. I think the next day as not come yet and I am still waiting for my refund.
I dont why I was so patient regarding this. I should have complaint about this long time back. I have given enough time to HDFC Bank Credit Card Department to process my refund. If i reach a saturation point then I might file a case and demand for compensation for billing me wrongly more than once (as this has not happened for the first time with me)

Refund of online Movie booking — Refund of online Movie booking as picture cancelled due to technical reasons

I had booked 5 tickets for the Avatar 3D 4pm show on 2nd Jan 2010. But got the call from INOX people that movie was cancelled due to technical reasons. Its been 24 days but the amount is not yet refunded back.
I called up the custumer care of INOX people they say that it will take 21 days but after that we need to mail them no info clearly about the claim...

same with me too, booked 5 tickets for 2nd jan 1:00pm show, show cancelled, funds not yet refunded. no responce from innox, it irritating to inox call center so many times, they are not capable of handiling the situation...

Refund of 150/- still pending
i had called to customer care of hdfc credit card and asking for my refund and they agree to payout refund in next billing cycle.the refund was 150.but i did not get any refund

I have HDFC Value plus Credit card. once I booked ticket for bus service through CCA Avenue (HDFC Payment Gateway. but ticket was not delivered for print at that time then traveled same day on same bus after booking ticket on travel counter.

When I got my credit card bill on that bad transaction amount was also mentioned. I talked with customer care center but I have not got positive response. And now I am following HDFC Customer care for settlement for my credit card from last 3 month. But still matter is pending and HDFC concerned division is not giving proper response for solving this matter.

Please suggest what I should do.

Cinemax India Ltd. — Promoting duplicate products through its channels.

From,

Josemon Thomas
Kochidanattu
Chanaganacherry p/o
Kottayam (DT).
Ph: [protected]

To,
1. The Manager
M/s. Cinemax.
Oberon Mall,
survey no. 154/8.1, 8.3, 9A1, 9A2, 9B,
NH Bypass, Edapally Junction,
Ernakulam,Cochin – 24.

2. The Managing director.
CINEMAX INDIA LTD.
Add: 215, Atrium, 10th Flr,
Opp Divine School,J.B. Nagar
Andheri (East), Mumbai - 400059.
INDIA

Notice:

1. I am a customer of Cinemax. Have watched many films namely Indiran, Cocktail, Guzaarish etc from your theater.

2. With ticket of Cocktail from Cinimax different discount coupons were issues from your ticket counter. One amount is Scrach N win OFFER for ALL MOVIE GOERS from festive shopping season. There were many gifts mentioned in it. As I scratched it and found REEBOK WRIST WATCH. When it was enquired at your ticket counter your representative responded that its free and is a CINIMAX Diwaly offer. It was also mention at the back side if the coupon as “ this offer is exclusively for CINEMAX customers”.
3. It was mentioned in the coupon as ORIGINAL REEBOK MENS WRIST WATCH worth Rs. 2599, but due to the offer by paying Rs. 500 as Shipping charge the product will be delivered.
4. In the pouch used to deliver the Wrist watch it was mentioned as REEBOK since 1895 and the symbol was same as that of the Reebok International Limited, a subsidiary of the German sportswear giant adidas founded at Bolton, England (1895).
5. In invoice inside the pouch the price was listed as Rs. 2598.75.
6. The watch was a duplicate one and in 4 days time its strap surface started to peal off and the surface finish of the watch was bad.
7. As a genuine customer of M/s. CINEMAX, I request you to stop the supply of this coupon from your ticketing section as this will affect your brand image.
8. Trusting your company I believed in this offer and lost Rs. 500 for a duplicate product, hence you have gained undue advantage by committing unfair trade practice. Your act resulted in untold hardship mental agony and loss. So I am thinking of initiating legal proceedings against you.
9. If you are interested in avoiding a litigation you are requested to take back and refund me the amount of Rs. 1000/- for the prize of the watch and documentation expense with in 7 days failing which appropriate legal proceedings will be initiated before consumer redressal forum and other forums in that event you will be held responsible for the cost and consequences thereof.

Ernakulam
04/12/2010

CINEMAX KANDIVALI — NON REFUND OF DISCOUNT

I WAS HOLDER OF G-1 TIKCET FOR MOVIE RA-ONE,ON MULTIPAL REQUEST AT TICKET COUNTER & TO STAFF AT THEATER ,THEY HAVE NOT GIVEN US ANY DISCOUNT ON G-ONE TICKET.AS THERE IS A 25%DISCOUNT ON G-1 TICKET FOR RA ONE MOVIE.
MY CONTECT NO IS [protected],NAME KEYUR DOSHI

This is to inform you that we had booked tickets for the movie The dirty picture on 5th of december 2011 but the status was shown as cancelled and money was deducted from my account... i even met the manager there and he asked me to post my complaint here and ill get refund back in 7 days ...so i need the money as soon as in my my bank account ..otherwise have to take necessary action on it..

this is the email i got after my money was deducted :
Status : Cancellation
Booking ID : 0
Order ID : be5a8deb-7993-40e9-93c6-985af7b49bab
City :
Location : PUNE
Movie Name : THE DIRTY PICTURE
Date : 05/12/2011
Screen No. : SCREEN 2
Time : 18:45:00
Card Type : MC
Tickets Booked : GLD-A7, A6
Amount : 530.00
Note: Kindly carry your credit through which you have done the booking. If someone else is going on your behalf to collect the tickets the please request him/her to carry an Identity Proof to present at the box office. On failure of this Cinemax will not be responsible for not issuing the tickets.
Thanks for coming to Cinemax.


Copyright © 2011. All rights reserved. Cinemax India Ltd.




the email address was : [protected]@hotmail.com
please refund the money asap !

Cinemax/ Movie Ticket — Ticket status while payment shown as cancelled but money deducted from my account

I had booked my ticket online from Cinemax website for movie ticket on 1st Jan 2012. After payment the status of booking was shown as canceled but my account got debited for the amount of tickets. There should be an automatic refund in such cases but I have not received any refund as yet. Kindly take action.

Dear sir/mam,

i was trying to book tickets for 2 with food coupons the sum total was Rs. 640
it got deducted from my credit card
but my ticket was not booked, order ID is 47067 on 17/05/12

please refund my money A.S.A.P

thanks,

Aman Services — Cancellation and refund of tickets

Respected Sir,
As the IRCTC server is not working properly and i had to cancel my tickets containing PNR no.[protected] PNR no.[protected] of the terminal ID INIXR[protected], AMAN services.

Kindly cancel my tickets and refund me the expected money.
Yours sincerely,
Mr.Victor Michael

I had booked my ticket for gandhinagar multiplex for 3. The amount of Rs.300 had been deducted from my account but Ticket was not booked. So I mailed cinemax helpline twice dnt get any response. They provide the worst response.

Hi Team,

My Booking details given Below. Customer care guys promised me that Money will be re-funded on or before 15 days. its almost a month and am amazed because my calender shows its almost a month and your calenders doesn't shows it seems . please update your calender and Take necessary action on this soon.

Status : Cancelled
Order ID : 145836
City : Mumbai
Address : Cinemax - Vashi
Movie Name : THE AMAZING SPIDER-MAN (3D) ENGLISH
Date : [protected]
Screen No. : SCREEN 3
Seats Selected : EXEC-C8, C7
Time : 11:00 PM
Card Type : VISA
Card Number : 4346XXXXXXXXXX94
Tickets booked : 2
Amount : 440

Regards,
thulasiram

Hi Team,

I have booked three tickets on-line at Cinemax hyderabad with my debit card on Jul th 2012, TICKET WAS NOT BOOKED AND STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN DEDUCTED FROM MY CARD, its been 20days REFUND IS NOT DONE YET . Please do the needful and take necessary action ASAP.

My Booking details given Below:


Booking Cancelled
Status : Cancelled
Order ID : 163311
City : Hyderabad
Address : Cinemax - Hyderabad
Movie Name : EEGA ( TELUGU )
Date : [protected]
Screen No. : SCREEN 1
Seats Selected : EXEC-F5, F4, F3
Time : 3:50 PM
Card Type : MC
Card Number : 532676XXXXXX1527
Tickets booked : 3
Amount : 517.42

I BOOKED MY TICKET ONLINE BY CINEMAX TICKET WAS NOT BOOKED AS STATUS WAS NOT SHOWN BUT THE MONEY HAD BEEN DEDUCTED FROM MY ACCOUNT, THAT MONEY WOULD BE REFUND WITHIN A DAY, (DATE.11/08/2012 TIME.11PM SHOW)

10-Aug[protected]Aug-2012) TO TRANSFER

INB Cinemax India Limited CINEMAX Payments MSBI[protected]IGC1932323 TRANSFER TO [protected] BILLDESK TRANSACTION A
Rs.517.42

MY ACCOUNT NO. [protected]
NAME BATTU NAGARAJU
BANK. SBI
BRANCH. SRINAGAR COLONY

THANK YOU

I BOOKED MY TICKET ONLINE BY CINEMAX TICKET WAS NOT BOOKED AS STATUS WAS NOT SHOWN BUT THE MONEY HAD BEEN DEDUCTED FROM MY ACCOUNT, THAT MONEY WOULD BE REFUND WITHIN A DAY, (DATE.11/08/2012 TIME.11PM SHOW)

10-Aug[protected]Aug-2012) TO TRANSFER

INB Cinemax India Limited CINEMAX Payments MSBI[protected]IGC1932323 TRANSFER TO [protected] BILLDESK TRANSACTION A
Rs.517.42

MY ACCOUNT NO. [protected]
NAME BATTU NAGARAJU
BANK. SBI
BRANCH. SRINAGAR COLONY

THANK YOU

I was trying to book 2 tickets on 14th August for next day 15th August but they got cancelled and money was Debited too from my credit card - 356.18rs. Bank people say that Merchant(Big Cine max) received the money and Transaction code is; 086147.

I also got cancellation mail from Big cinemas as pasted below:

Booking Cancelled
Status : Cancelled
Order ID : 258238
City : Hyderabad
Address : Cine max - Hyderabad
Movie Name : JULAYI ( TELUGU )
Date :[protected]
Screen No. : SCREEN 3
Seats Selected : EXEC-L18, L17
Time : 4:00 PM
Card Type : VISA
Card Number : 434678XXXXXX8752
Tickets quantity : 2
Tickets booked : Rs 50.00
FNB Amount : Rs 0.00
Tickets Discount : Rs 0.00
Tickets Amount : Rs 0.00
Amount : Rs 356.18
Note: Kindly carry your Credit Card / Debit Card therough which you have done thee booking. If someone else is going on your behalf to collect thee tickets theen please request him/her to carry an Identity Proof to present at thee box office. On failure of theis Cine max will not be responsible for not issuing thee tickets.
Thanks for coming to Cine max.

Copyright © 2012. All Rights Reserved. Cine max India Ltd.

Dear sir/mam,

I was trying to book 4 tickets for the movie EK Tha Tiger for the show timing of 10:15 pm of 16 Aug 2012, Nagpur.
Rs. 992.62/- got deducted from my credit card.
but my ticket was not booked, order ID is 268113.

Please do needful help and refund my money A.S.A.P

thanks
Sanjay Jangid
([protected])
jangid.[protected]@gmail.com

Gentle REMINDER

Below complaint i have already given dated 1st sep'12.

{{{ I was trying to book 4 tickets for the movie EK Tha Tiger for the show timing of 10:15 pm of 16 Aug 2012, Nagpur.
Rs. 992.62/- got deducted from my credit card.
but my ticket was not booked, order ID is 268113.

Please do needful help and refund my money A.S.A.P

thanks
Sanjay Jangid
([protected]/[protected]
jangid.[protected]@gmail.com) }}}}


Till yet no action taken. I have discussed with My Kotak Credit Card Customer Care.
They told that money has not been credited back from Cinemax.
If Cinemax will credit back the amount of cancelled ticket then only I can get the money.
It is really not good thing for such type of experience from Cinemax. No body responding properly.

Request you to please do needful ASAP.
Waiting for your valuable feedback.

Regards

Sanjay Jangid
[protected]
[protected]

I booked 5 tickets for the movie EK THA TIGER on 15th august 2012, Ahmedabad
Rs. 890.45 got deducted but still the amount has not been refunded. I confirmed with my bank Customer care and they said they cant do anything.
give the refund as soon as possible.

i even got the cancellation mail which i am attaching along with this.

thanks,
[protected]@yahoo.in

Booking Cancelled
Status : Cancelled
Order ID : 263756
City : Ahmedabad
Address : CINEMAX - DEVARCMALL
Movie Name : EK THA TIGER
Date : [protected]
Screen No. : SCREEN 4
Seats Selected : EXCUTIVE-D19, D18, D17, D16, D15
Time : 2:00 PM
Card Type : VISA
Card Number : 418157XXXXXX5846
Tickets quantity : 5
Tickets booked : Rs 125.00
FNB Amount : Rs 0.00
Tickets Discount : Rs 0.00
Tickets Amount : Rs 0.00
Amount : Rs 890.45
Note: Kindly carry your Credit Card / Debit Card through which you have done the booking. If someone else is going on your behalf to collect the tickets then please request him/her to carry an Identity Proof to present at the box office. On failure of this Cinemax will not be responsible for not issuing the tickets.
Thanks for coming to Cinemax.
Copyright © 2012. All Rights Reserved. Cinemax India Ltd.

I BOOKED 4 NOS TICKET ONLINE BY CINEMAX for "OH MY GOD" DT. 07.10.12 12.00 NOON, TICKET WAS NOT BOOKED AS STATUS WAS NOT SHOWN BUT THE MONEY RS. 689.00 HAD BEEN DEDUCTED FROM MY ACCOUNT, THAT MONEY WOULD BE REFUND WITHIN A DAY, (BOOKING DATE.06/10/2012 IN EVENING )

A/C HOLDER :KARABI DEVI
SBI BANK A/C NO.:[protected]
Transaction No: MSBI[protected]IGD2848466
TRANSFER TO : [protected] (INB CINEMAX INDIA LTD.)
Bill Desk TRANSACTION A
AMOUNT : RS. 689.89
TRANSACTION DATE: 06.10.2012

Even I tried to book two tickets but no revert yet on the refund.

[protected] Forwarded message[protected]
From: Dishant Shah <[protected]@gmail.com>
Date: Sat, Dec 15, 2012 at 11:35 AM
Subject: Re: Order Cancellation for LIFE OF PI(3D) (ENG)
To: [protected]@cinemax.co.in
Cc: Bookings <[protected]@cinemax.co.in>


Dear Cinemax,

I want by payment back or an assurance that you will reverse the amount else I will have to act.

This is a disgraceful scene that no one picks your helpline numbers for half an hour or reverts on the mail. I had tried booking it previously too but everytime the same thing happened.

Please revert urgently.

Regards,

Dishant Shah


On Sat, Dec 15, 2012 at 11:27 AM, Dishant Shah <[protected]@gmail.com> wrote:
Dear Team,

I had booked two tockets through Cinemax Website, through ICICI bank Credit card for which as per authorisation code:499 599 my account has been debited, and amount has been paid to Cinemax, however Cinemax has shown Status as cancelled.


Request you to kindly revert as to whether tickets are booked or you would reverse the amount paid.

Regards,

Dishant Shah


On Sat, Dec 15, 2012 at 11:09 AM, Bookings <[protected]@cinemax.co.in> wrote:

Booking Cancelled
Status : Cancelled
Order ID : 484329
City : Mumbai
Address : Cinemax - Sion
Movie Name : LIFE OF PI(3D) (ENG)
Date : [protected]
Screen No. : SCREEN 1
Seats Selected : EXEC-C22, C23
Time : 8:30 PM
Card Type : VISA
Card Number : 437551XXXXXX0009
Tickets Booked : 2
Convenience Charge : Rs 56.18
FNB Amount : Rs 0.00
Tickets Discount : Rs 230.00
FNB Discount : Rs 0.00
Tickets Amount : Rs 460.00
Amount : Rs 286.18
Note: Kindly carry your Credit Card / Debit Card through which you have done the booking. If someone else is going on your behalf to collect the tickets then please request him/her to carry an Identity Proof to present at the box office. On failure of this Cinemax will not be responsible for not issuing the tickets.
Thanks for coming to Cinemax.
Copyright © 2012. All Rights Reserved. Cinemax India Ltd.
[protected]--
Cinemax India Ltd, Mumbai, India
!-- *Virus-Free Mail Using AntiVirus For PostMaster Enterprise* --!

I try to book tickets online (Bangalore) on 7th Oct 2012 for Movie Khiladi-786 for soul Space Arena Mall, money got deducted from my account but the ticket not has been booked. Till date Cinemax haven't refund my money. The order Nos. are 473227, 472819, 473039. Please process on priority.

Dear Team

I made the booking but the same remains cancelled Twice its and amount of 2890 request you to Re-fund the amount on urgent basis as the booking is not completed.Request your revert ugrent.Its not a small amount

Movie-ABCD 3d movie
name-Joji John
[protected]@gmail.com
Mob-[protected]
Bank-State Bank Of India

REFUND NOT DONE BY COMPANY YET
SIR/MADAM,

I BOOKED MY TICKET ONLINE BY CINEMAX.CO.IN, TICKET WAS NOT BOOKED AS STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN DEDUCTED FROM MY Debit card, I CALLED THEM THEY TOLD ME THAT MONEY WOULD BE REFUND WITHIN A DAY, I MAILED THEM, RESULT WAS SAME, BUT I HAVEN&#039;T GOT MY MONEY BACK IN MY debit card, AS I CONFIRMED FROM MY BANK ALSO.

DO THE NEEDFUL
OR

SUGGEST.

SIR/MADAM,

I BOOKED MY TICKET ONLINE BY CINEMAX.CO.IN DATE 31/03/2013 (Himmatwala) kanpur, BILL NO.[protected], TICKET WAS NOT BOOKED AS STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN FROM MY DEBIT CARD, I CALLED THEM THEY TOLD ME THAT MONEY WOULD BE REFUND WITHIN A DAY, I MAILED THEM, RESULT WAS SAME, BUT I HAVEN'T GOT MY MONEY BACK IN MY DEBIT CARD, AS I CONFIRMED FROM MY BANK ALSO...
Order History Print Page


• Order Date
• :
• 31/03/2013 12:00:00 AM
• Order No
• :
• 613381
• Details of Transactions
• :
• Kanpur:HIMMATWALA:[protected]:16:45:00.0000000:EXEC-E11, E10, E9, E8
• Order Status
• :
• Cancelled
• Amt
• :
• 684.9400


DO THE NEEDFUL
OR

SUGGEST.

Thanks & Regards
Swadesh Kr. Gupta

There is absolutely no control over the OVER CHARGING, by any regulatory authority. which is a shameful act.Atleast there should be a mechanism to have random checking by the authorities for this kind menace.

hi
yes
from
www.veegames.com

Cinemax Theaters — Bisleri Price in Cinemax

This theater has changed the MRP tag on Bisleri & increased a bottle costing Rs.10-15 to Rs.25-40
This is not fair, we are thirsty that time & have to forcefully pay such a price. Please do something to keep a check of these malpractices at so called sophisticated places. WHY SHOULD WE PAY MORE THAN THE MRP WHEN WE EVEN HAVE THE RIGHTS TO BARGAIN ON IT. PLEASE HELP US EXERCISE OUR RIGHTS. WHERE IS THE MORAL POLICE.

cinemax is in general a useless company, there facilities are not half as good as pvr or fame .They changed show timings completely twice, once for surrogates and once for this is it .I hate this joint, we end up paying and they keep on looting

I completely agree with the given complaint. Rs.25 for a bottle of water is simply outrageous! There should be a constraint on the prices of the items in cinemas as soon as possible. Else we will see the consumers pay for it, as usual !

I agree with Kunal... The same thing happened with me on 5th of July 2008 when I was booking ticket online for a show at Vashi, City Centre Mall. I think there was a server issue, but money was debited from the credit card - the tickets were however not booked.

After repeated following up with them via email and telephone calls, I have not received any positive response. Till date I have not received the amount. Will some cinemax official please look into this.

Even I am facing the same problem, I have booked the tickets on 9th of september and booking was failed but the money was deducted from my credit card.

After repeated calls to cinemax, I havent received the refund thats disgusting.

Kindly please someone look into this matter.

Yesterday & Today I attempted 3 times to book tickets thru the website bookmytickets.com for Cinemax, Vashi, but they were all unsuccessful, even after giving my card details. I hope the amounts are not all debited from my card . I am fearful after reading these complaints above. Please someone look into this matter urgently.

cinemax is not suitable for taking coke and popcorn. because there credit card and debit card is not transaction and our suggestion is fast food price should be taking in ticket price(as per custmor)
and main thing is cinemax food is costly ex.2 samosa is 35 rs please do this price is decrease-

I had gone to see a film at the Cinemax at City Centre on Sunday 21st June 2009. The film Angels & Deamons was on Screen One at 1745 hrs. The Audotorioum and the Lobby were not cooled at all. We were on seat Nos. C 12 & 13. Repeated requests to the management for turning up the cooling were neglected. I had strong words with the managers in the Lobby. The front of the auditorium was cool but the rear area was 'HOT' & extremely uncomfortable. Finally I walked out of the Theatre because I was soaked in perspiration. I intend to take this matter to the Municipality for due action against these errant Multiplexes. The excuse offered was that there was no Power yet the Movie was being screened and the lights were working. It must be realised that iof fresh air is not supplied to the patrons as per regulation then the Theatre owner is in fault and must be penalised.

The is with me. i have tried to book tickets online, but it was not done due to some error but when i saw my credit card statement there was a chrge of Rs. 360 twicely.
I have comlaint so many time but no body from cinemas are reverting on this

It happened with me too, once, while booking a ticket on a website, the credit card debited the money twice. After a few calls frantically, the website assured that they will look into the matter. and they did, so i was quiet happy with service, since the next bill the amount was credited back in the statement.