Cinemax Complaints & Reviews

Making Combo compulsory

I was made mandatory to buy food combo while buying tickets for movie on 25 April 2015 at Cinemax, City Centre Mall, Nashik. The ticket cost was 120 and it costs 165 with combo offer. The combo offer was made compulsary.

one must go to consumer court again-est such culprits

Bookking ID's details ::

W6DREFU
W2XFJE4
W972ZXZ
WB7BZBZ

Hi,

I happened to book 3 tickets for tonight(25th Feb 2013) 10.15pm show at Cochin Cinemax via my Visa debit card. The booking id is W6VZBND.
I would like to cancel the tickets as we have another emergency.
Kindly do the necessary action to refund the booked amount as early as possible. Please do the needful and do not ignore the same.
Thank you.

movie times — cancelled the show without information

Hi,

My mum who is 62 years old wanted to see the film 'Atithi tum kab jaoge'. For this my dad bought an advance ticket for the film - a noon show on 13th March to be shown at Movietimes ,City Park , Pitampura a day earlier. Me and Mum reached the movie hall on time but earlier show was running late so we had to wait for 10 minutes, which we didn't mind, although there is no place to wait for an old lady. At last at about 12.120 pm the doors of audi # 2 were opened and we were let in- 4th row from the top in middle. Mum climbed the stairs with a difficulty but was excited to be able to see the film she has been wanting to see for a while now as she loved all the characters in the film-Konkona Sen, Ajay Devgan and Paresh Rawal. The hall was not crowded only few couples made it to that noon show. The film started rolling at about 12;25pm and what we see is amitabh bachan and ben kingsley and the film is Teen patti. We thought its a trailer before the film start. But with no relief from the non- stop teen patti film , I made my way out and asked the concerned person if we were sitting in the wrong audi. He said no you are sitting in right audi but they have cancelled the show. I asked them if there is any prior information regarding this which he said no. And after a thought of few seconds, he justified that last night there was a technical fault in the film so they are not showing the film. But he offered me to see any of the film available and was not much concerned with what he did to me and mum plans to see the film. Anyway i went back to inform my mum and in a while the official comes with a request that if we didn't want to see the film the money could be refunded. We came out of the hall and i gave my tickets to the concerned person for refund but wanted my tickets back for a complaint which he refused. I said fine and i do not want a refund but will complaint. Later we had a little conversation with three officials from the movietimes who kept on pressing that we should take the refund and give the tickets back to rafa dafa the mamla. But i was disappointed for my mum who has been wanting to see the film but couldn't and here i am treated like a 'mamla'.
Later he bribed me saying that give me your phone number and I will show the film free if i give him back the tickets and by that time I knew what was in their head so i refused politely. My mum and me walked out of the hall and then one of them came running to us to offer refund and said you could keep the tickets which i again refused.

I would like to complain for the harrasement and bribery in this case. Please do write me back to know what can be done. I have tickets with me and would like to lodge a complaint.

regards,
Alka

complsation of the coupon

The cinemax nasik all cinemax are complsation of coupon its very shemfull of the cinemax plz stop this arjently.otherwise some step for us

Hello there,

I have booked three tickets from the website cinmax.co.in for the movie Murder 2 but didn't get the booking number, however the money got deducted from my credit card. The same has been reflected in my monthly credit card statement.

Below are the details of my booking:
Movie: Murder 2
Show timing: 08:30 PM
Date: 10/07/2011
Ticket Count: 3
Money Deducted: 369/- Rs INR
Booking Time: 07:31 PM
Multiplex: Cinemax Pune (Inorbit Mall)

Could somebody please look into this and get the money refund done ASAP.

Escalation: Apart from the money refund, I also want to bring the point into your notice regarding the work attitude of the staff working there in Cinemax Pune (Inorbit Mall). For more than two weeks those guys mislead me by giving false commitments that money will automatically come into my account. When I tried calling them, they didn't pick my phone. I visited cinemax pune 3 times and after that they agreed on giving me weekday noon show movie ticket after knowing the fact that I am a working professional and can' come on weekday. When I asked about the weekend movie show, they told that tickets are not available but when I checked on the counter tickets were available. For 369 Rs, I have to visit cinemax more than thrice and the petrol costs me more than the movie ticket cost.

The staff details of cinemax whom I dealt with is:
Rahul (Mob Num [protected])
Harshika (Mob Num [protected])

These are the most disgusting and pathetic people I ever met with. Don't know how to talk to the customers, don't know how to respect the customer. I need somebody from the Cinemax high authority to talk to these guys and let them know some manners and if possible just fire them or put them to some popcorn counter as they don't deserve to be in a position to deal with customers.
It's not about the money for which I am bothering, it will not making me the richest man on this planet either, but it's the type and quality of service that is being delivered to me and this I believe this should gets addressed and the staff members who all is involved in this matter should get their piece of cake what they deserved.

Thanks

Best Regards,
Anurag Pareek
Mob: [protected]