Cinemax Complaints & Reviews

I have booked movie tickets on 11/03/2014 by Guest Login, the bank transaction was over but the session was expired, tickets was not generated. Money is still not deposited back, I am attaching a bank statement of the transaction happened. Please verify and deposit the amount as soon as possible. 11/03/2014 CN[protected] MerchantName:India Ideas OTC:MCRP[protected] TRF 147.47 11, 932.80...

Hi, Today we have watched the Yevadu Movie in Cinemax, Banjara Hills, Hyderabad. we have opted the Gold Class ticket, but the recliner was not at all working, then what is use for paying them Rs.250/ ticket. If you inform us that they are not working we had have choosed normal seats. Finally you people have screwed our money and also there is no proper response in the theater as well as Helpline Number is all not responding. -- Praveen [protected]...

I had booked tickets of Dhoom 3 on cinemax.co.in site. After I provided my bank details, the money was deducted and however the bookings got cancelled. I want you to urgently provide me my refund. My order id is - 902896. Attaching herewith the mail I received from the site. Kindly do the needful at the earliest. [protected] Forwarded message[protected] From: Bookings <[protected]@cinemax.co.in> Date: Tue, Dec 17, 2013...

My kid loves to eat lays while watching, when we have taken the same, they rejected saying those are not allowed in the theater. When looked for similar items they are charging Rs100/ instead of Rs10/ for the same which are available in the market. For a normal popcorn they are charging 120/- and for Pepsi 110/-. Isn't there is any authority to check these overpricing of goods?
If they don't want to reduce the price, let...

Dear Sir/Madam,
I had tried booking tickets for a show in cinemax via their net booking service. But my booking got cancelled. They had sent me a mail informing this However, money was deducted from my credit card. I need the refund as soon as possible.
Do the needful or suggest.

Regards,
Teenu Thomas

I'm quoting the mail they sent which contains the details below

"br...

Hi All,

I did booking of 7 tickets for movie Go Goa Gone in cinemax pune .
But the show was cancelled because Inorbit mall, Viman Nagar, Pune caught fire.
After that i tried to call consumer help line number but no one is answering calls and Inorbit mall employees are not saying anything.
There is no update on cinemax official website.
I am bit much frustrated with this. Let me know if there is...

Today on 11/04/2013 we went to watch the movie Himmatwala at 5.30 pm at Cine Max multiplex theater. While interval I came out of the cinema hall to purchase some snacks with drinking water bottle. I found small cheese burger for rs. 80/- & kinley drinking water 1 ltr bottle at rs. 30/- which is too much costly than common market. While check in to movie also they are not allowing outside food into the theater. So food rates should be...

Hi!
Yesturday ie 7th April 2013 been to jurassic park-3D movie to cinemax at Vashi(Navi Mumbai). Already we paid ticket tarrif Rs 150 per head and we bought one ticket. later on we came to know to view the 3D movie have to get the glass seperatly and paid Rs.25 per glass. Considering family interest and mob following the tarrif we got one and entered theatre.

while watching movie realised the theatre is not opt for...

I booked two online tickets in Cinemax of the film ABCD in 3D on 20th feb, but due to strike the show can't played by them. so sir, I request you to pay back my money of the tickets very soon. my tickets, order ID-575855, Booking ID-W2R2M6P and payable amount is 322.47 rupees....

I have booked the Cinemax ticket through internet booking and convenience charges of Rs.22 has paid. But at Cinemax, Cochin counter we have to keep stay in queue for along to get the ticket coupon. Then why this convenience charge is applicable ? Even it take to the notice of Floor managers, no resolution so far....? Either convenience charge to be waived off OR give convenience....

HI,

I had booked 4 online movie tickets from Cinemax on 21/12/2012 for a show of 22/12/2012. I need to cancel the same but there is no option to do the same on their website and the call center is not answering the call too. Please help. Thank you!

Below are the booking details:
Order ID-491029
Time: 8 PM
Date- 22/12/2012

Please help me get my refund for the same.
br...

I had tried to book a ticket from cinemax website but the ticket could not be booked . However the money was debited from my account and the ticket was cancelled . I tried to reach them by phone but their customer care number is not reachable . I tried to contact them via email 3 days ago but i didnt get any reply till now .
the order number is :471280...

I had booked 4 tickets via "book my show.com" for Cinemax Pune for show at 6.30 p. m. for 17th Nov 2012. As due to shri Balasaheb Thakre's death , the show for 17th Nov was cancelled and i was confirmed by both the Cinemax as well as Book my show authorities that the refund for the tickets will be done within 10 working days but its now more than 3 weeks and inspite of constant follow-up, i haven't received the refund...

I watched the movie Life of Pi at Cinemax , Cochin on 01.12.2012 , 3 pm show. They charge Rs.170 for one ticket and Rs.20 for 3D glass..I went to this theater hoping that i could watch the movie with real quality... but the picture was sad as old VHS tape...very dull and very boring...and the 3D effect is nearly zero

3D glass were not sanitized properly and had finger print all over it

There should be some standards...

I had booked movie tickets for 15-Oct-2012 at Cinemax, Bangalore Central, Outer Ring Road. The show was canceled for technical issues and the management took booking details etc. for refunding the ticket cost. No refund was provided automatically, and even after repeated follow-ups with the management and an email they provided, there has been no refund provided in more than 6 weeks. There has been no response to the emails.

Booking...

I was tried to book three movie ticket on 1st oct 2012 but the transaction was not exicuted and cinemax confirmed the Order as cancelled through
mail from [protected]@cinemax.co.in , which was confirmed by cinemax counter too and assured that money will get refund within three days .
But now they claim for the cancelled transaction to my Credit Card banker standard charttered bank card no 5546XXXXX2944 through claim no- 75140682275070670791200...

SIR/MADAM,

I BOOKED MY TICKET ONLINE BY CINEMAX.CO.IN, TICKET WAS NOT BOOKED AS STATUS WAS SHOWN CANCELLED BUT THE MONEY HAD BEEN DEDUCTED FROM MY ACCOUNT, I MAILED THEM, AND I RECEIVED REPLY THAT I WILL RECEIVE MY MONEY BACK, BUT I HAVEN'T GOT MY MONEY BACK IN MY SAVINGS ACCOUNT. TWO REMINDER MAILS WERE ALSO SENT, BUT NO RESPONSE.

PLEASE HELP ME GETTING MY MONEY BACK.

REGARDS,
ANALDEEP...

i haven't got booking confirmation but my account got debited twice for 544.94.
Pls refund Rs 1090 immediately to my account otherwise i have to act.


21 Oct 2012 MHDF[protected]-BilldkCINEMAXINDIALI [protected] 21 Oct 2012 544.94
21 Oct 2012 MHDF[protected]-BilldkCINEMAXINDIALI [protected] 21 Oct 2012 544.94


-Kanchan...

On 20th Oct 2012, I was trying to book 2 tickets for the movie “Student of the year” from the site www.cinemax.com. Rs. 416.18 was deducted from my Citbank credit card with no [protected]. However, booking was not successful as it had gone to error page "https://www.cinemax.co.in/ErrorPage.aspx".
I tried calling their helpline but no body picked and so I dropped an email to their email help desk...

I made an online booking and there was a system error regarding the dates.

I tried reaching the help line numbers of Cinemax but after a few rings the phone was switched as if the person was not interested in doing his or her job.

No response on emails too.I am not sure what is to be done in regards to my booking.Beware of online bookings on cinemax site...