Cinepolis India Complaints & Reviews

Hi i was booking tickets for from Cinepolis app, my money got deducted from paytm but tickets didn't get booked, please refund my money as soon as possible.

As i booked the movie tickets from box office cinepolis VR Mall Nagpur 1:10pm show
PATHAN movie on date 15/02/2023
Screen 6 | 2 seats | VIP J 4-5
Invoice number 460413
The seats is not working properly and the behaviour is not good of the staff name Jitender.
He says I can’t do anything in this go nd do what you want to do
So please give me a quick rply on this

Payment was debited - confirmation screen was displayed

Txn ID was[protected]. This was done on Sunday 12th of Feb 2023, for a show today....

I went to Cinepolis (Lake Mall) Kolkata with my family on February 8, 2023 to watch the Projapoti film 7:20 pm show.

The person at the booking counter first presented me with the QR scanner which I scanned to make a payment of Rs. 640 through Google Pay for 4 seats. As the payment was taking time probably due to the server or network delay, the executive asked me to pay via any other mode. I then chose to pay via credit card which was successful.

After a few seconds the google pay payment also got successful (while I was already at the counter) resulting in two times payment of Rs. 640, 1 via Google pay and other via credit card.

I spoke to the manager there named Mr. Sauptik and he assured me the payment would be reversed in 24 hours. He also raised a complaint on his phone within the cinepolis staff application, took the screenshot of the G-Pay transaction and said the process will be expedited as he has raised it in the staff application.

It is already 13 Feb today and I have not received the refund on the payment made via Google Pay for 640 Rs.

The UPI transaction Id is[protected] at Feb 8, 2023 6:52 PM.

I need the refund of 640 Rs. ASAP to my source account.

Hi,
My name is Harsh Vardhan Singh and I live in Jaipur. Cinepolis you never put good movies here. Please don't forget about the upcoming film The Fabelman.
It's of the greatest Director out there Steven Spielberg. Please show it here.

Thank you

Best,
Harsh

9 o[censored]s came to Cinepolis Ashima Mall at 8:15 pm and took 9 tickets and the employee Kuldeep said that taking 1 drink on 2 tickets is compulsory.And when I told not to take it, he started forcing me and said that I will not get the ticket, my whole experience was very bad.

I had booked Pathan tickets a while ago but still haven't gotten the refund. Its been around 10 days, please help.

Email: [protected]@gmail.com
Number: [protected]
Cinema: Viviana Mall, Thane

Food not allowed for baby inside theatre In mantra mall attapur hyderabad

I asked for the Normal Water, so they sad sorry can't provide.. U have to buy a water bottle

CINEPOLIS Aundh, Pune Seat Issue Booking ID WNFPZSN. I Booked Pathan IMAX MOVIE on 1 Feb 2023 10.00 a.m. show at Cinepolis Imax Aundh. PUNE. SEAT no is I8. The seat is improper. When u recline back the base tilts sideways creating a problem to sit. MY EXPERIENCE WAS WORST IN SITTING. I WANT MY MONEY BACK

Sorry for the inconvenience caused ..I’ve lost my AirPods at Calicut gokulam mall (Kozhikode) between the show 6:30-9:00 on 23 January 2023 . It is of great sentimental value to me and could you guys please help me find it ?!?!!!

I'm at Cinepolis, SJR Central Mall, Arekere, Bangalore watching Puss in Boots 3D. The movie clarity is worst. There is no 3D effect.
The screen is flickering. When contacted the staff, they claim some technical issue. We told them to stop the movie, rectify the issue. The technical person reduced the screen size to 60-70%. The screen is still blurry. Despite repeatedly asking them to rectify they aren't doing anything. The staff is just trying to buy time. Either they should refund the amount or rectify the issue.

I watched movie Pathan today at Cinepolis DB Mall Bhopal, India. The projection quality was poor - brightness was low and the images were not sharp. It was very disappointing. The picture quality is way better on my TV. I am an avid movie goer if this is the case I may be forced to watch movies on OTT at home.
Please look into the matter and do the needful so that our theater experience is good.
Thanks
Dr Pradeep Kapoor

Details -
Movie - Pathan
Show timing - 8.40 PM
Audi 2
Seats H 7, 8.

The tickets for BTS yet to come was at 450 in the starting and now the price is at 750 rs. I feel they are exploiting fans to earn more in this situation which is a filthy thing to do... Please behave with some ethics

I have booked 4 Kranti movie tickets in Cinepolis- Onion Mall Banaswadi using Amazon pay on 25th Jan 2023, the ticket price was 300 each, but on 26th Jan 2023, i see the prices are reduced to 240 each, I do not understand why there is a reduction of prices in last moment, as a frequent customer I find this very Disappointing

Hi There,

I was booking 3 seats for Pathaan (26th Jan - 11am - Viviana Mall Normal 2d) and I paid Rs. 812, but I cant see the ticket in my account. Please help me out with this, attaching the payment receipt with this email.

Cinepolis Account details: [protected]@gmail.com
Number: [protected]

Regards,
Hardik

I Booked Paathan ticket online through cinepolis app. Payment was deducted by Paytm but I didn't get the ticket confirmation.
Booking Number-2402843
Transaction ID-4442711

I paid almost 400rs to enjoy the pathaan movie in cinepolis uppal Hyderabad on 25th jan 2023.
Booked VIP SEAT in audi 3. Seats are uncomfortable and smells very bad and I’m unable to enjoy the movie and I need my money back for the discomfort in theatre . Management has to take strict action against them. I’m not going to book the tickets with cinepolis in future. I would politely request to refund my money back . See the screen shots for bad maintenance

Despite informing the staffs..the airconditioner was not switched on or there wasn't sufficient cooling. Literally we were sweating. And also the picture didn't had enough sound. Very poor.

I have lodged complaint - ID: 3376860, but still no resolution provided.