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Cinepolis India Complaints & Reviews

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2.7
Updated: Sep 25, 2025
Complaints 1297
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660
Unresolved
637
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Cinepolis India reviews & complaints page 12

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A
ahardik
from Thane, Maharashtra
Jan 25, 2023
Feb 3, 2023
This thread was updated on Feb 3, 2023
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Address: Cinepolis Viviana Mall Thane

Hi There,

I was booking 3 seats for Pathaan (26th Jan - 11am - Viviana Mall Normal 2d) and I paid Rs. 812, but I cant see the ticket in my account. Please help me out with this, attaching the payment receipt with this email.

Cinepolis Account details: [protected]@gmail.com
Number: [protected]

Regards,
Hardik
+1 photos
Cinepolis India customer support has been notified about the posted complaint.
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Hi Hardik,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis
Reply
ahardik's [Complaint's author] reply, Feb 5, 2023
Hi, I received the Email but the amount still hasnt been refunded. Haven't noted the booking ID and can't find it. Its been around 10 days, please help.
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    A
    Amisha Kumar
    Jan 25, 2023
    Feb 3, 2023
    This thread was updated on Feb 3, 2023
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    Address: Mangalore

    I Booked Paathan ticket online through cinepolis app. Payment was deducted by Paytm but I didn't get the ticket confirmation.
    Booking Number-2402843
    Transaction ID-4442711
    Cinepolis India customer support has been notified about the posted complaint.
    View replies
    Hi Amisha,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
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      R
      Raj madaanu
      from Hyderabad, Telangana
      Jan 25, 2023
      Feb 3, 2023
      This thread was updated on Feb 3, 2023
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      Address: Uppal, Hyderabad, Telangana

      I paid almost 400rs to enjoy the pathaan movie in cinepolis uppal Hyderabad on 25th jan 2023.
      Booked VIP SEAT in audi 3. Seats are uncomfortable and smells very bad and I’m unable to enjoy the movie and I need my money back for the discomfort in theatre . Management has to take strict action against them. I’m not going to book the tickets with cinepolis in future. I would politely request to refund my money back . See the screen shots for bad maintenance
      Cinepolis India customer support has been notified about the posted complaint.
      View replies
      Hi Raj,

      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

      Regards,
      Team Cinepolis
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        S
        Sanuj Babu
        Jan 21, 2023
        Feb 3, 2023
        This thread was updated on Feb 3, 2023
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        Address: Cochin Cinepolis. Centre square.

        Despite informing the staffs..the airconditioner was not switched on or there wasn't sufficient cooling. Literally we were sweating. And also the picture didn't had enough sound. Very poor.
        Cinepolis India customer support has been notified about the posted complaint.
        View replies
        Hi Sanuj,

        Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, exact cinema name and email id so we can assist you further.

        Regards,
        Team Cinepolis
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          K
          K Vinaykumar
          from Hyderabad, Telangana
          Jan 18, 2023
          Feb 23, 2023
          This thread was updated on Feb 23, 2023
          Resolved
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          Resolved

          Address: hyderabad

          I have lodged complaint - ID: 3376860, but still no resolution provided.
          Jan 19, 2023
          Complaint marked as Resolved 
          Issue still not resolved i have not received any compensation or resolution call
          Cinepolis India customer support has been notified about the posted complaint.
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          Not received any call from Cinepolis or any resolution still complaint marked as resolved
          Reply
          Still awaiting for the resolution
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            K
            K Vinaykumar
            from Hyderabad, Telangana
            Jan 13, 2023
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            I have booked a VIP seat, but it's not functioning properly and i have to make full payment
            +1 photos
            Cinepolis India customer support has been notified about the posted complaint.
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              C
              CHELLUBOYINA ABHISHEK
              Jan 13, 2023
              Jan 13, 2023
              This thread was updated on Jan 13, 2023
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              I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz madhurawada through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi Abhishek,

              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

              Regards,
              Team Cinepolis
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                C
                CHELLUBOYINA ABHISHEK
                Jan 13, 2023
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                I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz Madhurawada Visakhapatnam through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
                Cinepolis India customer support has been notified about the posted complaint.
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                  A
                  AshiLudh
                  Jan 10, 2023
                  Jan 13, 2023
                  This thread was updated on Jan 13, 2023
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                  Address: Ludhiana

                  While watching movie in mbd Cinepolis Ludhiana with my family I noticed light blinking inside theatre hall if it's a cctv inside hall then why don't you inform the customer about this that you are under cctv surveillance inside theatre hall
                  Cinepolis India customer support has been notified about the posted complaint.
                  View replies
                  Hi Ashi,

                  We would like to inform you that we do not have night vision cameras installed inside the theatre.

                  Regards,
                  Team Cinepolis
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                    H
                    Harsha Bandela
                    from Mumbai, Maharashtra
                    Jan 4, 2023
                    Jan 4, 2023
                    This thread was updated on Jan 4, 2023
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                    Are there any CCTV'S installed inside the Cinepolis theatre Bengaluru ( nexus santhinikethan).. please give me reply as soon as possible. Thank you
                    Cinepolis India customer support has been notified about the posted complaint.
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                    Can staff watch people inside the theatre from CCTV
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                      H
                      Harsha Bandela
                      from Mumbai, Maharashtra
                      Jan 3, 2023
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                      Are there any CCTV's inside Cinepolis movie theatre Bangalore, India... please give me reply as soon as possible
                      Cinepolis India customer support has been notified about the posted complaint.
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                        H
                        Harsha Bandela
                        from Mumbai, Maharashtra
                        Jan 3, 2023
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                        Are there any CCTV'S installed inside the movie theatre (Cinepolis). Please give me reply as soon as possible
                        Cinepolis India customer support has been notified about the posted complaint.
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                          H
                          Hrishu raj
                          from Fatwa, Bihar
                          Jan 2, 2023
                          Jan 9, 2023
                          This thread was updated on Jan 9, 2023
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                          Address: Patna patliputra

                          Actually I booked Avatar ticket for date 3 Jan 2023 12.50 show and also made a payment and still not receive any confirmation code from Cinepolis
                          +1 photos
                          Cinepolis India customer support has been notified about the posted complaint.
                          View replies
                          Hi Hrishu,

                          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                          Regards,
                          Team Cinepolis
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                            S
                            SwapnilRastogi
                            from New Delhi, Delhi
                            Jan 2, 2023
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                            No shows for Tuesday(3 Jan 2023) are showing in online booking of Cinepolis, Unity One mall, Rohini.Is this cina open on Tuesday or not?
                            Cinepolis India customer support has been notified about the posted complaint.
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                              A
                              Abhishek829284
                              from Patna, Bihar
                              Jan 1, 2023
                              Jan 9, 2023
                              This thread was updated on Jan 9, 2023
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                              Address: Patna cinepolis bihar, Patna, Bihar

                              Plzzz turn on ac to maintain temperature of the theatre…! In patna cinepolis bihar screen 4
                              Cinepolis India customer support has been notified about the posted complaint.
                              View replies
                              Hi Abhishek,

                              Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                              Regards,
                              Team Cinepolis
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                                I
                                IYAPPA UDAIYAR
                                from Thāne, Maharashtra
                                Dec 31, 2022
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                                Address: Vivana Mall, Thane

                                Today i went to watch Avatar 2 movie in viviana mall in thane.. I have already checked the ticket price was 340 and 320rs but in counter they charged me 400rs... Not even given proper ticket and not expecting the card or UPI payment... They said we take only cash no other payment mode... Even i didn't get the ticket the counter guy took my mobile and turn on the camera the clicked a snap of his laptop screen and told this is enough sir you can show this (Attaching the photo which the counter guy took from my mobile)... This is absolutely wrong practice done in this such a big cinema hall.. Kindly check and take immediate action...
                                +2 photos
                                Cinepolis India customer support has been notified about the posted complaint.
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                                  A
                                  ansamy2006
                                  Dec 30, 2022
                                  Jan 9, 2023
                                  This thread was updated on Jan 9, 2023
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                                  Address: Chennai

                                  Hi Team,

                                  Can you please my reserved ticket

                                  below are the details

                                  Move name : Sembi

                                  Show Time : 10:20

                                  Screen : Audi 5

                                  Seat No : D1

                                  Booking ID : CP[protected]

                                  Location : Chennai - Thoraipakkam

                                  Thanks
                                  Antony
                                  [protected]
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  Thanks for writing us. We would request you to kindly elaborate your concern so we can assist you further.

                                  Regards,
                                  Team Cinepolis
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                                    N
                                    Nikky Rani
                                    Dec 30, 2022
                                    Jan 9, 2023
                                    This thread was updated on Jan 9, 2023
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                                    Address: Rz7/6b, street no 5/8 main Sagarpur

                                    I booked avatar tickets on 16 December. Tickets didn't get confirmed and amount deducted bt after 15 days i didn't get refund
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                    Hi Nikky,

                                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                    Regards,
                                    Team Cinepolis
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                                      C
                                      chegupraveen
                                      Dec 26, 2022
                                      Dec 29, 2022
                                      This thread was updated on Dec 29, 2022
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                                      Address: Bangalore

                                      Hi Team,

                                      By mistake I booked the movie tickets for this movie.Assuming the theatre is in Binnypet.

                                      After that I realized it was on Bannerghatta road.

                                      I request you to please refund my amount.

                                      Booking ID WJGKZDC
                                      Dhamaka (Telugu) (U/A)
                                      09:50am | Tue, 27 Dec, 2022
                                      Cinepolis: SJR (Central Mall) Arekere, Bannergatta(AUDI 6)
                                      Bengaluru, Bengaluru
                                      PREMIUM - K11, K12

                                      Regards
                                      Praveen
                                      [protected]
                                      +1 photos
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                      Hi,

                                      Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                                      Regards,
                                      Team Cinepolis
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                                        S
                                        SreeeChennai
                                        from Chennai, Tamil Nadu
                                        Dec 25, 2022
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                                        Hi Team,

                                        I'm writing this from chennai. We have one Cinepolis in BSR Mall Chennai.

                                        In this Cinepolis any movie start its actual time. For example if show time is 10:40PM movie starts around 10:50 or 11PM

                                        Time is most precious one in every one.
                                        So pls be serious Luxe, Pvr all are start movie its actual time.

                                        Hope you ppl take it seriously.

                                        Sreekanth
                                        [protected]
                                        Cinepolis India customer support has been notified about the posted complaint.
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