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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 16

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A
Akhil Raveendranathan
Oct 15, 2022
Resolved
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Very disappointed from Cinepolis kochi. We are not able to see the video playing only video. It happened couple of times. we never expected such stupid things from Cinepolis. We lost our time people are frustrated. Kindly do the immediate action ASAP
Location : Kochi
Central square
Cinepolis
Screen 6
Movie ; ini uttaram
+1 photos
Dec 1, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2022
Cinepolis India Customer Care's response Hi Akhil,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis
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    M
    Milan#219
    from Cuttack, Odisha
    Oct 13, 2022
    Resolved
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    Resolved

    Address: Cinepolis Esplanade Bhubaneswar

    I booked 3 tickets for one piece film red on 6th October, 2022 (venue Cinepolis Nexus Esplanade Bhubaneswar) through Cinepolis Android app but then i paid through phone pe upi after that I've not received any tickets or e-mails, i even have that screenshot of successful transaction on phone pe but i haven't got any tickets, please Refund my money and resolve my problem.
    +1 photos
    Nov 14, 2022
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Oct 14, 2022
    Cinepolis India Customer Care's response     Hi Milan,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
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      R
      Raazib Khan
      Oct 13, 2022
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      Tried booking tickets via the Cinepolis app, however the amount for deducted, paid through gpay but ticket is not booked neither did receive a refund.
      Cinepolis India customer support has been notified about the posted complaint.
      View replies
      Hi Raazib,

      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

      Regards,
      Team Cinepolis
      Reply
      Hi Raazib,

      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

      Regards,
      Team Cinepolis
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        M
        Manjunathnaidu21
        from Mumbai, Maharashtra
        Oct 11, 2022
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        Today one of my complaint got resolved by Cinepolis.but my 11 months complaint by Cinepolis is not resolved still.i booked tickets for 900rs but amount got debited but ticket was not issued. Utr no[protected]. Please check and solve my problem
        +1 photos
        Cinepolis India customer support has been notified about the posted complaint.
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          M
          MeghaVen
          Oct 11, 2022
          Resolved
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          Resolved

          I have booked 2 tickets for Kantara movie at Cinepolis Orion East, I have made payment, money is debited, yet to receive ticket, I have booked on 11th October, show is tomorrow at 12:10, please send ticket
          +1 photos
          Nov 13, 2022
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Oct 13, 2022
          Cinepolis India Customer Care's response           Hi Megha,

          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

          Regards,
          Team Cinepolis
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            M
            Manjunathnaidu21
            from Mumbai, Maharashtra
            Oct 11, 2022
            Resolved
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            Amount has been debited from my account but ticket not booked.i made of payment of 900rs for 4 tickets for kantara movies on 3.40am 11/10/2022 but ticket was not issued but amount was debited from bank.please check my mobile number-[protected] upi ref no[protected]
            +1 photos
            Oct 11, 2022
            Complaint marked as Resolved 
            Amount was refunded to my accy
            Cinepolis India customer support has been notified about the posted complaint.
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              V
              Venkatesh05
              Oct 10, 2022
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              Address: CTS No. 4784B, 3rd Floor, Urban Oasis Mall, Gokul Road Urban Oasis Mall, Hubballi, Karnataka 580030

              On 1st Oct, we tried booking 4 tickets for Vikram vedha movie show at 7:15pm in your cinepolis website (www.cinepolisindia.com).

              Unfortunately amount was debited from my UPI account but booking was not confirmed.

              I discussed with Cinepolis manager in Hubli, Karnataka. He told he will raise refund request but even after 10days no refund is processed.

              Request you to please expedite and provide the refund immediately.

              UTR transaction reference number:[protected]
              Transaction number: T2210011706566256075407
              Transaction amount to be refunded: 860.
              Cinepolis India customer support has been notified about the posted complaint.
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                V
                VivekVk
                from Mysore, Karnataka
                Oct 9, 2022
                Resolved
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                Address: Bangalore

                Very bad experience last time I have visited here during the show the hall was not at clean and sound was also so poor after giving the feedback I got the cal from manager and hey appolise for the issue and offered me 2movie tickets any time any show now if I cal them they saying it's wrong number very bad commitment so please don't visit to cinepolis and dnt believe them any time anywhere this was his number [protected] fraud manager
                Nov 11, 2022
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Oct 10, 2022
                Cinepolis India Customer Care's response                 Hi Vivek,

                Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                Regards,
                Team Cinepolis
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                  A
                  Ajithkumarm123
                  from Bengaluru, Karnataka
                  Oct 8, 2022
                  Resolved
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                  Address: Cinepolis nexus shanthiniketan

                  I have booked ticket through cinepolis application. Payment was done through PhonePe, Amount got debited but there was no confirmation on tickets either through mail or message in mobile number. Please check and initiate the refund for the same . Attached the screenshots
                  +1 photos
                  Oct 10, 2022
                  Complaint marked as Resolved 
                  Refund received the next into the source account. Thank you for the immediate resolution
                  Cinepolis India customer support has been notified about the posted complaint.
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                    V
                    Venkata Srikanth D
                    Oct 3, 2022
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                    Resolved

                    Money got deducted but tickets not booked

                    Hi Team,

                    I have tried to book tickets through cinipolis mobile app did payment through phone today money got deducted but haven't got confirmation on tickets. Kindly check and refund the same.

                    Below are transaction details:

                    HDFC Bank: Rs 354.00 debited from a/c **8569 on 03-10-22 to VPA cinepolisindia.[protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on [protected] to report

                    Transaction...
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                    G
                    Gunashri R P
                    Sep 29, 2022
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                    I have paid rupees 810 for ponniyin selvan movie at Cinepolis ETA mall Bangalore via the cinepolis app. The amount was deducted from my account but I did nor recieve the tickets.
                    Cinepolis India customer support has been notified about the posted complaint.
                    View replies
                    Hi Gunashri,

                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                    Regards,
                    Team Cinepolis
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                      N
                      Navneet Bhat 18M4528
                      Sep 26, 2022
                      Aug 21, 2023
                      This thread was updated on Aug 21, 2023
                      Resolved
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                      Resolved

                      Payment done but didn't receive ticket

                      Address: Hubli

                      I had booked tickets for a movie called KANTARA in Cinepolis hubli through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....
                      +1 photos
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                      K
                      Kishore Freddy
                      from Chennai, Tamil Nadu
                      Sep 25, 2022
                      Resolved
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                      Resolved

                      Amount deducted but ticket not booked, Looking for Refund

                      Address: Thoraipakkam, Chennai

                      Kishore Anand from Chennai, India. I booked a ticket for Vendhu Thanindhathu Kaddu at BSR Mall Chennai (Thoraipakkam). The payment was done through Gpay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. Refund was not initiated. I have attached the screenshot of the booking screen and the payment for your reference.

                      Kindly do the needful, please...
                      +2 photos
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                      M
                      Mayuresh Jaysing Chavan
                      Sep 20, 2022
                      Resolved
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                      Resolved

                      Address: Sri Sai Bungalow, Lane 2, Pathare-Thube Nagar, Kharadi Bypass, Behind Hanuman Super Market

                      I made payment from Paytm & transaction was successful. But ticket wan't booked & no refund was initiated.
                      Movie Name: Avatar IMAX 3d
                      Multiple: Cinepolis Westend Mall- Pune
                      Time: 4.15pm, 23 September 2022
                      +3 photos
                      Oct 25, 2022
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 22, 2022
                      Cinepolis India Customer Care's response                       Hi Mayuresh,

                      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                      Regards,
                      Team Cinepolis
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                        S
                        saurabh25rawat
                        from Bhiwadi, Rajasthan
                        Sep 19, 2022
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                        Address: Cinepolis Cross River Mall Shahadra

                        Two seats were booked in Cinepolis Cross River Mall, Shahadra - G5, G6 Executive.
                        audio were poor was ear paining, Seat was broken, Ac wasn't working Audio quality was poor this was already mentioned to Mr. Aman there the only Compensation was a Recliner seat, my whole experience was spoiled didn't enjoyed the movie . and there was no apologies even .
                        U pay good money to have this poor experience, if i would have know i would have gone to any local theatres.
                        +1 photos
                        Cinepolis India customer support has been notified about the posted complaint.
                        Sep 21, 2022
                        Updated by saurabh25rawat                         there is still no update with this .
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                          S
                          Sufi_mohammed
                          from Coimbatore, Tamil Nadu
                          Sep 18, 2022
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                          Address: Fun mall Coimbatore Tamilnadu

                          Coimbatore Fun cinemas Cinepolis FoodCourt Sweet Corn, Pop Corn price Distribution is totally very high
                          It is more Higher than the Movie Ticket
                          This is not fare for all the Customers including me.
                          Cinepolis India customer support has been notified about the posted complaint.
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                            K
                            Kartik Katara
                            Sep 13, 2022
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                            Address: Cinepolis, Db mall, Bhopal

                            The cinepolis i went had no proper facilities. The A/C wasnt working, the sound experience is very very poor, the seats are of very bad quality even some of the seats are broken.
                            Cinepolis India customer support has been notified about the posted complaint.
                            View replies
                            Hi Kartik,

                            Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                            Regards,
                            Team Cinepolis
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                              D
                              Docpoo
                              Sep 12, 2022
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                              Resolved

                              Hello. My booking No. is 10607924. I had book 4 tickets of Movie Brahmastra at cinepolis Nexus, Seawoods in Navi Mumbai for 11pm show of 3D premium.. but I got tickets booked in cinepolis Pune. I was not able to attain the show and got to know regarding the same when I reached nexus Seawood cinepolis. Please kindly look into the matter at the earliest.
                              Oct 18, 2022
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 14, 2022
                              Cinepolis India Customer Care's response                               Hi,

                              Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                              Regards,
                              Team Cinepolis
                              Verified Support
                              Sep 14, 2022
                              Cinepolis India Customer Care's response                               Hi,

                              Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                              Regards,
                              Team Cinepolis
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                                G
                                Gautam sachdeva
                                from Greater Noida, Uttar Pradesh
                                Sep 12, 2022
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                                Resolved

                                Address: Greater noida

                                The movie has been stopped due to some technical issues nd then started after. 20 min nd provide us spoiler nd then they resumed it back to privous watched for about 30 mins
                                I WANT MY REFUND OF AMOUNT 300*6 = 1800 paid in greater noida grand venice in cinepolis
                                +1 photos
                                +1 videos
                                Oct 18, 2022
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 14, 2022
                                Cinepolis India Customer Care's response                                 Hi Gautam,

                                Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                                Regards,
                                Team Cinepolis
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                                  P
                                  Pratapbpma
                                  from Mumbai, Maharashtra
                                  Sep 10, 2022
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                                  Dear sir
                                  This mail is regarding bad service from cinepolis staff and rude behaviour
                                  I had ordered sweet corn and pizza it was served to me 10mins before my movie got over
                                  Also on asking refund the staff named suraj chougle and mr akhil ranjan behaved rudely with me saying that atleast the food was served to you and no money will be refunded
                                  This is completely unacceptable behaviour and pathetic service
                                  Please take action also i am complaining the same in customer forum
                                  Thanks
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 14, 2022
                                  Cinepolis India Customer Care's response                                   HI Pratapbpma,

                                  Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                                  Regards,
                                  Team Cinepolis
                                  Sep 14, 2022
                                  Updated by Pratapbpma                                   Contact-[protected]
                                  [protected]@gmail.com
                                  Location-seawoods grand central mall cinepolis
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