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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 16

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R
Rupa Hiremath
Oct 28, 2022
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Confirmed! Booking ID WXT8JSX
Check your movie ticket/s, get related offers and T&C here:https://in.bookmyshow.com/profile/purchase-history?data=zoYrjziOvp-Q1V-E1-a...⇄
- BookMyShow
Cinepolis India customer support has been notified about the posted complaint.
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    Hemlata.yadavv
    from Hyderabad, Telangana
    Oct 28, 2022
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    I have ordered french fries which I got very less in quantity and was overpriced as well
    Cinepolis India customer support has been notified about the posted complaint.
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      T
      Teja2580
      from Hyderabad, Andhra Pradesh
      Oct 26, 2022
      Resolved
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      Resolved

      Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

      I did payment to buy tickets payment deducted from phone pe no tickets booked no tickets showing in Cinepolis app worst app
      Nov 29, 2022
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Oct 26, 2022
      Cinepolis India Customer Care's response       Hi Teja,

      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

      Regards,
      Team Cinepolis
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        A
        Abhi Abhilash
        from Coimbatore, Tamil Nadu
        Oct 26, 2022
        Resolved
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        Resolved

        Bill not provided after purchasing food

        Address: Hyderabad

        This is the second time I noticed that staff selling the food and beverages are not providing bill after the purchase. Request to take action immediately.

        Theatre address:
        Cinepolis malkajgiri and Cinepolis uppal.

        City : Hyderabad...
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        C
        chaithu146
        from Hyderabad, Telangana
        Oct 25, 2022
        Resolved
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        Resolved

        Address: Hyderabad

        I tried to book 4 tickets for a movie in Cinepolis, Virtue mall, Uppal, Hyderabad. The money was debited but the tickets are not confirmed. There is not even basic information regarding the refund status or transaction status. This is so far the worst service I have faced from a multiplex of this repute.

        Date of transaction:[protected]
        Time: 1:50 pm
        Amount debited: 780 rupees

        If you are not providing me refund in stipulated time, I am going to file a legal case in consumer forum for this unethical practice.
        Nov 26, 2022
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Oct 26, 2022
        Cinepolis India Customer Care's response         Hi Chaithu,

        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

        Regards,
        Team Cinepolis
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          C
          Chitaanviki
          Oct 25, 2022
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          Hi,

          I have been a regular movie goer to Cinepolis Orion East - Bengaluru. I have always noticed that the washrooms are not clean and it's always stinking.

          Could you please take it up with the manager of the concerned location.
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi Chitaanviki,

          Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

          Regards,
          Team Cinepolis
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            A
            Ananya282
            Oct 24, 2022
            Resolved
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            Resolved

            I had booked 4 tickets in cinepolis app in orion east mall banaswadi, Bengaluru and paid Rs. 780. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
            I have put ss for reference.
            Thanks
            Nov 26, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Oct 24, 2022
            Updated by Ananya282             The booking was done on cinepolis app on 24th Oct 2022
            Please refund it as soon as possible
            Verified Support
            Oct 26, 2022
            Cinepolis India Customer Care's response             Hi Ananya,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
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              A
              Ananya282
              Oct 24, 2022
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              I had booked 4 tickets in cinepolis app in orion east mall banaswadi. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
              Thanks
              Cinepolis India customer support has been notified about the posted complaint.
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                T
                Teja2580
                from Hyderabad, Andhra Pradesh
                Oct 23, 2022
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                Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

                I booked tickets from Cinepolis India app i paid for ticket but tickets are not booked
                Cinepolis India customer support has been notified about the posted complaint.
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                  M
                  Martand Singh
                  Oct 23, 2022
                  Resolved
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                  Resolved

                  I booked a ticket at Cinepolis website for World Cup match Ind vs Pak with the transaction number[protected]. I haven’t received any information about tickets/bookind ID on mail/text. As soon as I made the payment the screen went blank. No update received yet except the debit amount from my bank account. No customer care number available, no email available. They even stopped replying on Twitter DM.
                  Oct 30, 2022
                  Complaint marked as Resolved 
                  Thanks for helping out with this. I was facing a lot of troubles getting in touch with Cinepolis customer support. My money was refunded to the same source just after 2 days of this complaint. Thanks.
                  Cinepolis India customer support has been notified about the posted complaint.
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                    A
                    Archit78
                    Oct 21, 2022
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                    Respected Sir/Mam
                    I Archit Shikare, booked ticket for the Movie Black Adam (2D English) of 12:50 p.m, 22nd October 2022. Of Nexus Seawoods, Mumbai from your Cinepolis app.
                    I have also shared the receipt of the payment . So I hopefully look forward to get my ticket as soon as possible or else I'd like to get my all money refunded back to my bank account as soon as possible.
                    Thank You.
                    Cinepolis India customer support has been notified about the posted complaint.
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                      R
                      Ronak Jaiswal
                      Oct 20, 2022
                      Resolved
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                      Resolved

                      Address: Cinepolis Unity mall rohini

                      I am buying a ticket of black Adam in Cinepolis unity one Mall Rohini I visited cinema hall and see the picture the cinema hall screen is shaking in whole movie I can't see the proper movie
                      Nov 30, 2022
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 21, 2022
                      Cinepolis India Customer Care's response                       Hi Ronak,

                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                      Regards,
                      Team Cinepolis
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                        S
                        Samarth748
                        Oct 20, 2022
                        Resolved
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                        I booked 2 tickets of doctor g at db mall bhopal for 20 october 2022 on 19 october 2022 my money got deducted but the tickets were not booked so please refund my money as i have booked again and therefore i’m attaching the payment details
                        Nov 26, 2022
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 21, 2022
                        Cinepolis India Customer Care's response                         Hi Samarth,

                        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                        Regards,
                        Team Cinepolis
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                          T
                          Tushar suresh kale
                          Oct 16, 2022
                          Resolved
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                          Resolved

                          Address: At jawarabodi post sathgaon ta.chimur dist chandrapur

                          Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                          Cinema hall in vr mall nagpur But ticket not book
                          Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                          My account details is
                          Shown in attached file and Below is bank details which I send money and I want return back on same account

                          Here’s my Jupiter (Federal) account details:

                          Name: Tushar Suresh Kale
                          Account: [protected]
                          IFSC: FDRL0007777
                          Oct 17, 2022
                          Complaint marked as Resolved 
                          Solved
                          Cinepolis India customer support has been notified about the posted complaint.
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                            T
                            Tushar suresh kale
                            Oct 16, 2022
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                            Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                            Cinema hall in our mall But ticket not book
                            Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                            My account details is
                            Shown in attached file and Below is bank details which I send money and I want return back on same account
                            Here’s my Jupiter (Federal) account details:

                            Name: Tushar Suresh Kale
                            Account: [protected]
                            IFSC: FDRL0007777
                            Cinepolis India customer support has been notified about the posted complaint.
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                              T
                              Tushar suresh kale
                              Oct 16, 2022
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                              Address: At. Khapri new rehabilitation colony-441108

                              Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                              Cinema hall of VR mall in nagpur But ticket not book
                              Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account . I call to vr help desk but problem not solved.
                              Cinepolis India customer support has been notified about the posted complaint.
                              Oct 16, 2022
                              Updated by Tushar suresh kale                               Sir solve my problem 24 hr completed but problem not solved. I attack my relevant documents.

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                                M
                                Mr.kushal
                                from Mumbai, Maharashtra
                                Oct 15, 2022
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                                Hi this is Kushal i have booked 2tickets for doctor G movie for 16th Oct-22 from Cinepolis app, money got debited but tickets are not showing on app, also no mail/sms received.
                                Ticket confirmation needed or refund the money if received.
                                Attaching Screen shot of payment.
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi Mr.kushal,

                                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                Regards,
                                Team Cinepolis
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                                  A
                                  Akhil Raveendranathan
                                  Oct 15, 2022
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                                  Resolved

                                  Very disappointed from Cinepolis kochi. We are not able to see the video playing only video. It happened couple of times. we never expected such stupid things from Cinepolis. We lost our time people are frustrated. Kindly do the immediate action ASAP
                                  Location : Kochi
                                  Central square
                                  Cinepolis
                                  Screen 6
                                  Movie ; ini uttaram
                                  Dec 1, 2022
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 19, 2022
                                  Cinepolis India Customer Care's response                                   Hi Akhil,

                                  Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                                  Regards,
                                  Team Cinepolis
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                                    M
                                    Milan#219
                                    from Cuttack, Odisha
                                    Oct 13, 2022
                                    Resolved
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                                    Resolved

                                    Address: Cinepolis Esplanade Bhubaneswar

                                    I booked 3 tickets for one piece film red on 6th October, 2022 (venue Cinepolis Nexus Esplanade Bhubaneswar) through Cinepolis Android app but then i paid through phone pe upi after that I've not received any tickets or e-mails, i even have that screenshot of successful transaction on phone pe but i haven't got any tickets, please Refund my money and resolve my problem.
                                    Nov 14, 2022
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 14, 2022
                                    Cinepolis India Customer Care's response                                     Hi Milan,

                                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                    Regards,
                                    Team Cinepolis
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                                      R
                                      Raazib Khan
                                      Oct 13, 2022
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                                      Tried booking tickets via the Cinepolis app, however the amount for deducted, paid through gpay but ticket is not booked neither did receive a refund.
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Raazib,

                                      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                      Regards,
                                      Team Cinepolis
                                      Reply
                                      Hi Raazib,

                                      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                      Regards,
                                      Team Cinepolis
                                      Reply
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