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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 16

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T
Teja2580
from Hyderabad, Andhra Pradesh
Oct 26, 2022
Resolved
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Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

I did payment to buy tickets payment deducted from phone pe no tickets booked no tickets showing in Cinepolis app worst app
+1 photos
Nov 29, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2022
Cinepolis India Customer Care's response Hi Teja,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis
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    A
    Abhi Abhilash
    from Coimbatore, Tamil Nadu
    Oct 26, 2022
    Resolved
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    Resolved

    Bill not provided after purchasing food

    Address: Hyderabad

    This is the second time I noticed that staff selling the food and beverages are not providing bill after the purchase. Request to take action immediately.

    Theatre address:
    Cinepolis malkajgiri and Cinepolis uppal.

    City : Hyderabad...
    +1 photos
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    C
    chaithu146
    from Hyderabad, Telangana
    Oct 25, 2022
    Resolved
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    Resolved

    Address: Hyderabad

    I tried to book 4 tickets for a movie in Cinepolis, Virtue mall, Uppal, Hyderabad. The money was debited but the tickets are not confirmed. There is not even basic information regarding the refund status or transaction status. This is so far the worst service I have faced from a multiplex of this repute.

    Date of transaction:[protected]
    Time: 1:50 pm
    Amount debited: 780 rupees

    If you are not providing me refund in stipulated time, I am going to file a legal case in consumer forum for this unethical practice.
    +2 photos
    Nov 26, 2022
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Oct 26, 2022
    Cinepolis India Customer Care's response     Hi Chaithu,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
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      C
      Chitaanviki
      Oct 25, 2022
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      Hi,

      I have been a regular movie goer to Cinepolis Orion East - Bengaluru. I have always noticed that the washrooms are not clean and it's always stinking.

      Could you please take it up with the manager of the concerned location.
      Cinepolis India customer support has been notified about the posted complaint.
      View replies
      Hi Chitaanviki,

      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

      Regards,
      Team Cinepolis
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        A
        Ananya282
        Oct 24, 2022
        Resolved
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        Resolved

        I had booked 4 tickets in cinepolis app in orion east mall banaswadi, Bengaluru and paid Rs. 780. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
        I have put ss for reference.
        Thanks
        +1 photos
        Nov 26, 2022
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Oct 24, 2022
        Updated by Ananya282         The booking was done on cinepolis app on 24th Oct 2022
        Please refund it as soon as possible
        Verified Support
        Oct 26, 2022
        Cinepolis India Customer Care's response         Hi Ananya,

        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

        Regards,
        Team Cinepolis
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          Ananya282
          Oct 24, 2022
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          I had booked 4 tickets in cinepolis app in orion east mall banaswadi. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
          Thanks
          Cinepolis India customer support has been notified about the posted complaint.
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            T
            Teja2580
            from Hyderabad, Andhra Pradesh
            Oct 23, 2022
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            Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

            I booked tickets from Cinepolis India app i paid for ticket but tickets are not booked
            Cinepolis India customer support has been notified about the posted complaint.
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              M
              Martand Singh
              Oct 23, 2022
              Resolved
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              Resolved

              I booked a ticket at Cinepolis website for World Cup match Ind vs Pak with the transaction number[protected]. I haven’t received any information about tickets/bookind ID on mail/text. As soon as I made the payment the screen went blank. No update received yet except the debit amount from my bank account. No customer care number available, no email available. They even stopped replying on Twitter DM.
              +1 photos
              Oct 30, 2022
              Complaint marked as Resolved 
              Thanks for helping out with this. I was facing a lot of troubles getting in touch with Cinepolis customer support. My money was refunded to the same source just after 2 days of this complaint. Thanks.
              Cinepolis India customer support has been notified about the posted complaint.
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                A
                Archit78
                Oct 21, 2022
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                Respected Sir/Mam
                I Archit Shikare, booked ticket for the Movie Black Adam (2D English) of 12:50 p.m, 22nd October 2022. Of Nexus Seawoods, Mumbai from your Cinepolis app.
                I have also shared the receipt of the payment . So I hopefully look forward to get my ticket as soon as possible or else I'd like to get my all money refunded back to my bank account as soon as possible.
                Thank You.
                +1 photos
                Cinepolis India customer support has been notified about the posted complaint.
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                  R
                  Ronak Jaiswal
                  Oct 20, 2022
                  Resolved
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                  Resolved

                  Address: Cinepolis Unity mall rohini

                  I am buying a ticket of black Adam in Cinepolis unity one Mall Rohini I visited cinema hall and see the picture the cinema hall screen is shaking in whole movie I can't see the proper movie
                  Nov 30, 2022
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 21, 2022
                  Cinepolis India Customer Care's response                   Hi Ronak,

                  Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                  Regards,
                  Team Cinepolis
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                    S
                    Samarth748
                    Oct 20, 2022
                    Resolved
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                    Resolved

                    I booked 2 tickets of doctor g at db mall bhopal for 20 october 2022 on 19 october 2022 my money got deducted but the tickets were not booked so please refund my money as i have booked again and therefore i’m attaching the payment details
                    +2 photos
                    Nov 26, 2022
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 21, 2022
                    Cinepolis India Customer Care's response                     Hi Samarth,

                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                    Regards,
                    Team Cinepolis
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                      T
                      Tushar suresh kale
                      Oct 16, 2022
                      Resolved
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                      Resolved

                      Address: At jawarabodi post sathgaon ta.chimur dist chandrapur

                      Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                      Cinema hall in vr mall nagpur But ticket not book
                      Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                      My account details is
                      Shown in attached file and Below is bank details which I send money and I want return back on same account

                      Here’s my Jupiter (Federal) account details:

                      Name: Tushar Suresh Kale
                      Account: [protected]
                      IFSC: FDRL0007777
                      +2 photos
                      Oct 17, 2022
                      Complaint marked as Resolved 
                      Solved
                      Cinepolis India customer support has been notified about the posted complaint.
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                        T
                        Tushar suresh kale
                        Oct 16, 2022
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                        Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                        Cinema hall in our mall But ticket not book
                        Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                        My account details is
                        Shown in attached file and Below is bank details which I send money and I want return back on same account
                        Here’s my Jupiter (Federal) account details:

                        Name: Tushar Suresh Kale
                        Account: [protected]
                        IFSC: FDRL0007777
                        Cinepolis India customer support has been notified about the posted complaint.
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                          T
                          Tushar suresh kale
                          Oct 16, 2022
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                          Address: At. Khapri new rehabilitation colony-441108

                          Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                          Cinema hall of VR mall in nagpur But ticket not book
                          Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account . I call to vr help desk but problem not solved.
                          Cinepolis India customer support has been notified about the posted complaint.
                          Oct 16, 2022
                          Updated by Tushar suresh kale                           Sir solve my problem 24 hr completed but problem not solved. I attack my relevant documents.

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                            M
                            Mr.kushal
                            from Mumbai, Maharashtra
                            Oct 15, 2022
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                            Hi this is Kushal i have booked 2tickets for doctor G movie for 16th Oct-22 from Cinepolis app, money got debited but tickets are not showing on app, also no mail/sms received.
                            Ticket confirmation needed or refund the money if received.
                            Attaching Screen shot of payment.
                            +1 photos
                            Cinepolis India customer support has been notified about the posted complaint.
                            View replies
                            Hi Mr.kushal,

                            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                            Regards,
                            Team Cinepolis
                            Reply
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                              A
                              Akhil Raveendranathan
                              Oct 15, 2022
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                              Resolved

                              Very disappointed from Cinepolis kochi. We are not able to see the video playing only video. It happened couple of times. we never expected such stupid things from Cinepolis. We lost our time people are frustrated. Kindly do the immediate action ASAP
                              Location : Kochi
                              Central square
                              Cinepolis
                              Screen 6
                              Movie ; ini uttaram
                              +1 photos
                              Dec 1, 2022
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 19, 2022
                              Cinepolis India Customer Care's response                               Hi Akhil,

                              Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                              Regards,
                              Team Cinepolis
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                                M
                                Milan#219
                                from Cuttack, Odisha
                                Oct 13, 2022
                                Resolved
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                                Resolved

                                Address: Cinepolis Esplanade Bhubaneswar

                                I booked 3 tickets for one piece film red on 6th October, 2022 (venue Cinepolis Nexus Esplanade Bhubaneswar) through Cinepolis Android app but then i paid through phone pe upi after that I've not received any tickets or e-mails, i even have that screenshot of successful transaction on phone pe but i haven't got any tickets, please Refund my money and resolve my problem.
                                +1 photos
                                Nov 14, 2022
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 14, 2022
                                Cinepolis India Customer Care's response                                 Hi Milan,

                                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                Regards,
                                Team Cinepolis
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                                  R
                                  Raazib Khan
                                  Oct 13, 2022
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                                  Tried booking tickets via the Cinepolis app, however the amount for deducted, paid through gpay but ticket is not booked neither did receive a refund.
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Raazib,

                                  Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                  Regards,
                                  Team Cinepolis
                                  Reply
                                  Hi Raazib,

                                  Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                  Regards,
                                  Team Cinepolis
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                                    M
                                    Manjunathnaidu21
                                    from Mumbai, Maharashtra
                                    Oct 11, 2022
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                                    Today one of my complaint got resolved by Cinepolis.but my 11 months complaint by Cinepolis is not resolved still.i booked tickets for 900rs but amount got debited but ticket was not issued. Utr no[protected]. Please check and solve my problem
                                    +1 photos
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                      M
                                      MeghaVen
                                      Oct 11, 2022
                                      Resolved
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                                      Resolved

                                      I have booked 2 tickets for Kantara movie at Cinepolis Orion East, I have made payment, money is debited, yet to receive ticket, I have booked on 11th October, show is tomorrow at 12:10, please send ticket
                                      +1 photos
                                      Nov 13, 2022
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 13, 2022
                                      Cinepolis India Customer Care's response                                       Hi Megha,

                                      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                      Regards,
                                      Team Cinepolis
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