Cinepolis India Complaints & Reviews

You are selling cold drinks at 350 500ml which is a 10 times the cost of market....

There was a serious disruption while playing the movie with screen shaking and sound breaking all the time while playing...it has happened during the start of the movie and they played again..but it started again sometime after intermission...
Very very bad experience...

Today we have visited Cinepolis in the Fun mall Coimbatore, Movie stopped in the middle...and it's totally unbearable.So kindly take the action...

Hello,
I'm Rajesh Ram from Bangalore today I have booked a ticket for the Viruman Tamil movie at Cinepolis ETA Mall @ 6 PM Show. Link generated for UPI pay and I have paid Rs. 940. Money was deducted but I haven't received any tickets for the money I paid!

Please look into this problem and do the needful...

I had made booking at cinepolis mangalore screen no.4 for the movie "enna than case kodu" on 14.08.2022 for the 07.15pm show.
I had taken a bottle of frooti which had purchased from outside with me.
The security staff at the entrance won't allow me to take inside the screen stating that out side food and beverages not allowed. As per my knowledge frooti is a soft drink which differ from a beverage. I had made this complaint...

Hi, I Left my Wallet at seat in Audi8 J11(VIP) Forum Shantiniketan Mall, Bangalore after 10:25PM (Sita Ramam) Show on Aug12/2022.
Please keep it safe. I shall collect it tomorrow morning....

I booked a ticket through Cinépolis mobile app and paid ₹147 through upi but haven’t got any ticket confirmation and it shows no tickets have been booked in the app. Please help...

In cinepolis coimbatore, the front row seats aren't generally available online but could be booked at the counter. But over the past few weeks, the front row seats aren't available at all and everyone is being forced to buy the costlier tickets. It is located in an area of colleges and most o[censored]s prefer the front row seats. No wonder most of the times not more than 20 seats are booked even on the first day. Please resolve, if not online atleast...

I have come to know from the staff of theater that inside the auditoriums cinepolis has infra red cameras. I would like to know why customers are not informed about this at time of buying tickets?

I would also like if cinepolis can clarify what government guidelines it follows for installation of cameras. And what all is installed inside the auditorium which might affect privacy of viewers...

The Cinepolis Patna is not following the corona guidelines and the staff including manager behaviour is not acceptable at all. They do not allow the customers to take food and beverages at the cinepolis premises but this is not for all the customers. The customers familier to them are allowed to take the f&b items but for the rest the rule is not same for rest. As apart they even dont provide any baggage counter or keep a store place for...

On cinepolis website, I can't see any shows on 21st July in Nodia Region. I have my day off but can't see any shows to book. Could you please help for the same...

Do Cinepolis Ashima Mall Bhopal have CCTV cameras installed inside movie halls??...

We went to watch Thor's latest movie into of the screens in Cinepolis, PVP Mall but utterly disappointed with the Picture and Sound Quality. I have been seeing this issue every time when I watch a movie on one of their screens in PVP Square. The screens are having dirt marks all over and the screens are dull without any clarity. When it comes to sound, it will be a worst experience like as if you are watching a movie on a phone's speaker....

We watched Minions on 10th July and seat no L11 had a huge metal hook popping out that cut my daughters hand. I have pictures to substantiate this too.
As seats were booked, we could not even shift and the poor kid spent most of the time being on one corner of the swat, sitting uncomfortably....

Hi, this is yogini railkar, and I booked a movie ticket for 8 July 2022 for Thor love and thunder 4DX at 11:30 at night, but accidently left my actual glasses in the 3D glass stash...



kindly find attach here with my movie ticket and also kindly let me know when and from where I can collect my actual glasses.....

I have booked tickets for a Telugu movie Happy Birthday in Cinepolis box-office, BSR Mall, Chennai for 4:15 PM show on 8th July. But still I didn't receive my tickets to my mobile number....

The price of cold drinks is just too much. For a small quantity of cold drink you are charging 290....

Date of Incident : 08/07/2022
Client No : M/087056
Location : Cinepolis Lake Mall, Kolkata
Full Desc : Halfway through the show, there was some electrical short circuit issue in the mall and the entire lobby area was full of smoke, the smoke entered the theatre as well, it was suffocating, it was very hot inside, the ACs were not working it seemed but still the management kept running the show putting our lives at risk....

Hi Cinepolis India, I was booking through the cinepolis app for THOR movie 9:25AM show 10th July 2022 Acropolis mall. My money has been deducted but I did not receive any tickets please look in the matter ASAP.

Email - [protected]@gmail.com...

I have paid through the cinepolis app an amount of Rs.610 for Thor movie 9:25 AM 10th July 2022, but did not receive any ticket. Please look in the matter ASAP . Please contact me in my personal email where I can give proof of my payment....