Cinepolis India Complaints & Reviews

I booked avatar tickets on 16 December. Tickets didn't get confirmed and amount deducted bt after 15 days i didn't get refund

Hi Team,

By mistake I booked the movie tickets for this movie.Assuming the theatre is in Binnypet.

After that I realized it was on Bannerghatta road.

I request you to please refund my amount.

Booking ID WJGKZDC
Dhamaka (Telugu) (U/A)
09:50am | Tue, 27 Dec, 2022
Cinepolis: SJR (Central Mall) Arekere, Bannergatta(AUDI 6)
Bengaluru, Bengaluru
PREMIUM - K11, K12

Regards
Praveen
[protected]

Hi Team,

I'm writing this from chennai. We have one Cinepolis in BSR Mall Chennai.

In this Cinepolis any movie start its actual time. For example if show time is 10:40PM movie starts around 10:50 or 11PM

Time is most precious one in every one.
So pls be serious Luxe, Pvr all are start movie its actual time.

Hope you ppl take it seriously.

Sreekanth
[protected]

Very poor quality pop corn and old pop corn
24/12/2022 first show morning 10 Am

Thane Viviana Cinepolice IMAX

21 dec 10.55 pm show aud 2 IMAX

Seat N20 and N21

forgot keys in cupholder of seat

please call me on [protected]

I paid tickets for Avatar 2 on Monday 19th December for 21 December for 4 people for a 6:30 show at Orion east, an amount was deducted from my account but got no confirmation from Cinepolis, please refund my amount

I booked tickets for Avatar 2 for 21 dec for 4 people evening show(6:30) on 19 dec, the amount was deducted from my account but i didn't get any confirmation from Cinepolis please refund my amount

Outside food was not allowed, said it was prohibited

Hi sir
this is to i form you about horrific experience i had with my family today, went to watch avatar 3d way of water and due to technical issue movie was interrupted several times during play when we objected we were asked to wait and movie will be resumed soon, but after wait of 25 mins it resumed, then as part of compe sation we were told by manaher mr sharma that we will be given complimentary tickets which one staff came and handed over in the movie, when got out of movie i just chexked the vouchers, to my dis belief they were dated back o n 2012, i immediately went to desk to get it corrected but the staff said not possible and they asked manager to come who was grinning ear to ear saying that this what they have and cant help...
Such a big brand who is supposed to provide good custimer experience is resorting to cheap tactics and not even apologetic about it such shame, i want the refund of my entire tickets on ground of misbehaviour of staff and bad and interrupted cinema experience

details of show are
avatar way of water 3d -- 7.15 pm
cinepolis one awadh center lucknow
audi 1 seats j-- 5, 6, 7, 8, 9

i would appreciate entire refund to be processwd on ground of horrific experience and misbehaviour of staff

I went to buy a ticket from offline counter
Ambala city Galaxy mall
And they said meal is compulsory then I buyed it then they gave me a meal ticket I attached the meal ticket below

Movie- drishyam2
Show time- 10:00 pm
Date-12 december
Location- cross river mall delhi

Manager was misbehaving with the 15 year child regarding the small issue. The staff has given us the wrong order of popcorn. The manager starts misbehaving with us and he called the police in theater. We come there to enjoy with our family not for this. I have also recorded the video of the manager. Kindly take the strict action regarding this.

Manager was misbehaving with the 15 year child regarding the order . His name is nikhil and he also called the police regarding the small issue. We can't able to watch the movie because of him. I also have recorded the video of his behaviour. Kindly take the strict action regarding this. We all come with family to enjoy the movie. Not for this

Hello All,

So basically i am a social worker and a lawyer too, Today I observed a clear violation of human rights, When i visited in cinepolis Muzaffarpur.
I got to know about this scenario.

When i spoke with an staff of cinepolis i got to know about how the staff is treated by the higher managements,

I asked him about WORKING HOUR, BREAK TIMING & WORK LOAD, and he replies me with a sad face that they don’t even get proper lunch breaks in their working shifts,
Manager’s told them to go and eat the meal (lunch) within 5min and then come back to work.

The Shifts is about 9hr (usually extends) but according to law an employee needs break for rest and can not work more than 4 continues hour.
They are so tired and tressed and this is so sad to say but they are treated like a slaves.

We are in a democratic country where we treat everyone equally and this is an international brand and i dont think this is the way to treat your employees.

Its my humble request to check with your higher management of the town (Muzaffarpur) and please try to resolve this issue.

I will visit again and this time i will take interview of your employees and will file a case against you for violating HUMAN RIGHTS.

So please resolve this issue because your staffs are also a human being and they also deserve the respect.

Movie name - drishyam 2
date - 04/12/2022
time- 10:25 am
location - lake mall, kolkata
screen 3
the screen is very dirty. inspite of complaining two times they did not do any thing. its very uncomfortable to watch movies on dirty screen after giving Rs.170.
kindly look into this matter and find a solution.

I did book a online ticket from there site for which the money got debited but it showed transaction failed and no ticket was issued.
I am attaching the reference number of the transaction.
I want the money back instead of a ticket as i have already purchased another one for the movie avatar.
I did the booking on 10th dec @1am

Show time 10:20 movie UUNCHAI
CINEPOLIS MODI MALL NOIDA UP

MOVIE STOPPED IN BETWEEN FROM 10;45PM-11:10PM SAID NOTHING AND WHEN I RAISED VOICE SEAT NUMBER K-1 Audi 6

Assistant Manager behave improperly manner rudely behaviour had video and prooves with eyewitnesses also

Assistant manager name PANKAJ EMP ID 749 as he said

I want to raise this complaint at higher level that cinepolis is hiring that kind of persons who dont know how to treat customers and how to behave but in this industry this is not the right way to treat customers

KINDLY DO THE NEEDFULL ASAP

I want to ask if Cinepolis batala road Amritsar or Cinepolis mall of Amritsar have night vision camera inside movie theatre hall...if yes then why there is no warning sign stating that you are under cctv surveillance.. atleast they should inform the consumer before

Someone is using vape in cinema hall. In our front row.
Seat M-1. Screen-2 show 10:15 bhediya. Sad to see this.date-22/nov/2022

Hi,
I had mistakenly booked the ticket(WP9KTQK) for a wrong date and when I tried to cancel/reschedule the ticket. I found out that the Cinepolis India doesn't refund or modify the tickets!!
Cinepolis US refunds it!
In India INOX and PVR both offer about 70% of the money in case the customer wants to cancel the tickets till 3hour before the show.
I called within 1 minute of booking the ticket.

This is mental harrassment and day light robbery.

Please revise these policy.

Last Monday I went the movie of Masooda 22:30 show in Powerone mall... But In ticket counter is not giving the printed tickets and also Swiping also not accepting... They are written manually on tickets and send us to screen... But as per my openion full fraud is happening at Powerone mall... Because which is manually entered ticket numbers it's near by screen only.in upper sitting entire vacancy only...

As per my knowledge they left the upper seats because of online bookings...

Through phonepe only i has paid the amount and Manual tickets also available with us.

In this fraud case manager also contribution is there..

I[censored] want more details feel free to call me.. [protected]