Submit a Complaint
Claimed

Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
Cinepolis India

Cinepolis India reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jnriyajk
from Powai, Maharashtra
Nov 3, 2022
Report
Copy

Hello I am Riya Biswas. I booked two tickets for Black Panther 2 which is on11th November, 2022, 9am showtime at Cinepolis lake mall, Kolkata. The amount has been deducted from my bank account but I haven't received any confirmation mail or text about the tickets. So what to do now ?
Cinepolis India customer support has been notified about the posted complaint.
View replies
Hi,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis
Reply
jnriyajk's [Complaint's author] reply, Nov 3, 2022
Hello,
Yes I have received a mail saying that the refund procedures have been initiated. But can you please specify when I will exactly be refunded?
jnriyajk's [Complaint's author] reply, Nov 5, 2022
HELLO,
PLEASE TELL ME WHEN WILL I BE REFUNDED?!?!?!??!?!?!?!
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Abhishek dhoundiyal
    from Delhi, Delhi
    Oct 31, 2022
    Resolved
    Report
    Copy
    Resolved

    Dear sir,

    I have booked 4 tickets for 7:20pm show of Kantara in CRM SHAHDARA ( B-6, 7, 8, 9), payment for which was done via Google pay and the amount is deducted.
    I haven’t received my M-ticket.

    Resolve this issue at the earliest.
    +1 photos
    Dec 7, 2022
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Nov 02, 2022
    Cinepolis India Customer Care's response     Hi Abhishek,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Akshay2601
      from Surat, Gujarat
      Oct 30, 2022
      Report
      Copy

      Address: Cinepolis, Imperial mall, Pal Surat

      We visited Cinepolis Imperial mall surat to watch a movie show on 30th October 2022 timings 2:10 PM. Ram Setu. Here somebody's from the previous show have eaten an apple and thrown waste in a bottle container. It's too pathetic. Is this the service given by Cinepolis company? This is unacceptable. Is this what we are paying for? Kindly look into it. Please
      +1 photos
      Cinepolis India customer support has been notified about the posted complaint.
      View replies
      Hi Akshay,

      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

      Regards,
      Team Cinepolis
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rupa Hiremath
        Oct 28, 2022
        Report
        Copy

        Confirmed! Booking ID WXT8JSX
        Check your movie ticket/s, get related offers and T&C here:https://in.bookmyshow.com/profile/purchase-history?data=zoYrjziOvp-Q1V-E1-a...⇄
        - BookMyShow
        Cinepolis India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          Hemlata.yadavv
          from Hyderabad, Telangana
          Oct 28, 2022
          Report
          Copy

          I have ordered french fries which I got very less in quantity and was overpriced as well
          Cinepolis India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            T
            Teja2580
            from Hyderabad, Andhra Pradesh
            Oct 26, 2022
            Resolved
            Report
            Copy
            Resolved

            Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

            I did payment to buy tickets payment deducted from phone pe no tickets booked no tickets showing in Cinepolis app worst app
            +1 photos
            Nov 29, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Oct 26, 2022
            Cinepolis India Customer Care's response             Hi Teja,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Abhi Abhilash
              from Coimbatore, Tamil Nadu
              Oct 26, 2022
              Resolved
              Report
              Copy
              Resolved

              Bill not provided after purchasing food

              Address: Hyderabad

              This is the second time I noticed that staff selling the food and beverages are not providing bill after the purchase. Request to take action immediately.

              Theatre address:
              Cinepolis malkajgiri and Cinepolis uppal.

              City : Hyderabad...
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              C
              chaithu146
              from Hyderabad, Telangana
              Oct 25, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: Hyderabad

              I tried to book 4 tickets for a movie in Cinepolis, Virtue mall, Uppal, Hyderabad. The money was debited but the tickets are not confirmed. There is not even basic information regarding the refund status or transaction status. This is so far the worst service I have faced from a multiplex of this repute.

              Date of transaction:[protected]
              Time: 1:50 pm
              Amount debited: 780 rupees

              If you are not providing me refund in stipulated time, I am going to file a legal case in consumer forum for this unethical practice.
              +2 photos
              Nov 26, 2022
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              Oct 26, 2022
              Cinepolis India Customer Care's response               Hi Chaithu,

              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

              Regards,
              Team Cinepolis
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                Chitaanviki
                Oct 25, 2022
                Report
                Copy

                Hi,

                I have been a regular movie goer to Cinepolis Orion East - Bengaluru. I have always noticed that the washrooms are not clean and it's always stinking.

                Could you please take it up with the manager of the concerned location.
                Cinepolis India customer support has been notified about the posted complaint.
                View replies
                Hi Chitaanviki,

                Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                Regards,
                Team Cinepolis
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ananya282
                  Oct 24, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I had booked 4 tickets in cinepolis app in orion east mall banaswadi, Bengaluru and paid Rs. 780. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
                  I have put ss for reference.
                  Thanks
                  +1 photos
                  Nov 26, 2022
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Oct 24, 2022
                  Updated by Ananya282                   The booking was done on cinepolis app on 24th Oct 2022
                  Please refund it as soon as possible
                  Verified Support
                  Oct 26, 2022
                  Cinepolis India Customer Care's response                   Hi Ananya,

                  Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                  Regards,
                  Team Cinepolis
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ananya282
                    Oct 24, 2022
                    Report
                    Copy

                    I had booked 4 tickets in cinepolis app in orion east mall banaswadi. I see the money got deducted from bank account but the tickets have not got booked yet. So I request you to please look into this and refund my money as soon as possible.
                    Thanks
                    Cinepolis India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      Teja2580
                      from Hyderabad, Andhra Pradesh
                      Oct 23, 2022
                      Report
                      Copy

                      Address: Cinepolis India Private Limited 10th floor, DLF Two Horizon Centre DLF-V, Gurugram-122002, India

                      I booked tickets from Cinepolis India app i paid for ticket but tickets are not booked
                      Cinepolis India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Martand Singh
                        Oct 23, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        I booked a ticket at Cinepolis website for World Cup match Ind vs Pak with the transaction number[protected]. I haven’t received any information about tickets/bookind ID on mail/text. As soon as I made the payment the screen went blank. No update received yet except the debit amount from my bank account. No customer care number available, no email available. They even stopped replying on Twitter DM.
                        +1 photos
                        Oct 30, 2022
                        Complaint marked as Resolved 
                        Thanks for helping out with this. I was facing a lot of troubles getting in touch with Cinepolis customer support. My money was refunded to the same source just after 2 days of this complaint. Thanks.
                        Cinepolis India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Archit78
                          Oct 21, 2022
                          Report
                          Copy

                          Respected Sir/Mam
                          I Archit Shikare, booked ticket for the Movie Black Adam (2D English) of 12:50 p.m, 22nd October 2022. Of Nexus Seawoods, Mumbai from your Cinepolis app.
                          I have also shared the receipt of the payment . So I hopefully look forward to get my ticket as soon as possible or else I'd like to get my all money refunded back to my bank account as soon as possible.
                          Thank You.
                          +1 photos
                          Cinepolis India customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ronak Jaiswal
                            Oct 20, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Cinepolis Unity mall rohini

                            I am buying a ticket of black Adam in Cinepolis unity one Mall Rohini I visited cinema hall and see the picture the cinema hall screen is shaking in whole movie I can't see the proper movie
                            Nov 30, 2022
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 21, 2022
                            Cinepolis India Customer Care's response                             Hi Ronak,

                            Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                            Regards,
                            Team Cinepolis
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Samarth748
                              Oct 20, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I booked 2 tickets of doctor g at db mall bhopal for 20 october 2022 on 19 october 2022 my money got deducted but the tickets were not booked so please refund my money as i have booked again and therefore i’m attaching the payment details
                              +2 photos
                              Nov 26, 2022
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 21, 2022
                              Cinepolis India Customer Care's response                               Hi Samarth,

                              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                              Regards,
                              Team Cinepolis
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                Tushar suresh kale
                                Oct 16, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: At jawarabodi post sathgaon ta.chimur dist chandrapur

                                Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                Cinema hall in vr mall nagpur But ticket not book
                                Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                                My account details is
                                Shown in attached file and Below is bank details which I send money and I want return back on same account

                                Here’s my Jupiter (Federal) account details:

                                Name: Tushar Suresh Kale
                                Account: [protected]
                                IFSC: FDRL0007777
                                +2 photos
                                Oct 17, 2022
                                Complaint marked as Resolved 
                                Solved
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Receive thank you
                                Reply
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  T
                                  Tushar suresh kale
                                  Oct 16, 2022
                                  Report
                                  Copy

                                  Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                  Cinema hall in our mall But ticket not book
                                  Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
                                  My account details is
                                  Shown in attached file and Below is bank details which I send money and I want return back on same account
                                  Here’s my Jupiter (Federal) account details:

                                  Name: Tushar Suresh Kale
                                  Account: [protected]
                                  IFSC: FDRL0007777
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    T
                                    Tushar suresh kale
                                    Oct 16, 2022
                                    Report
                                    Copy

                                    Address: At. Khapri new rehabilitation colony-441108

                                    Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
                                    Cinema hall of VR mall in nagpur But ticket not book
                                    Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account . I call to vr help desk but problem not solved.
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Oct 16, 2022
                                    Updated by Tushar suresh kale                                     Sir solve my problem 24 hr completed but problem not solved. I attack my relevant documents.

                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Mr.kushal
                                      from Mumbai, Maharashtra
                                      Oct 15, 2022
                                      Report
                                      Copy

                                      Hi this is Kushal i have booked 2tickets for doctor G movie for 16th Oct-22 from Cinepolis app, money got debited but tickets are not showing on app, also no mail/sms received.
                                      Ticket confirmation needed or refund the money if received.
                                      Attaching Screen shot of payment.
                                      +1 photos
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Mr.kushal,

                                      Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                      Regards,
                                      Team Cinepolis
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Vela Cinema
                                        1
                                        (3)
                                        Tivoli Cinema
                                        1.5
                                        (7)
                                        Justickets
                                        3.8
                                        (565)