Cinepolis India Complaints & Reviews

The payment was made but no ticket was received. The movie is in less than 12 hours
Please contact me on [protected]

You have marked my complaint as resolved whereas I have not got my ticket!
If this continues I will have to file a case in consumer court

I made the payment to Cinepolis and booked the show for 1015 pm but no tickets have been recieved. The payment was also successful. The show is in less than 12 hours. Please help

I have booked movie tickets from the website Cinepolis India but I have not e-tickets on my phone no or on my e-mail ID and payment has been transacted from my account. So I am seeking cooperation from the company and get the money refunded back to my account

I had a movie booking for the Black Panther: Wakanda Forever 3D movie on 13th November, 2022.

There was a forceful interval which was given during the movie. The problem isn't there, but when movie started after the interval, it was extremely chaotic. The scene had started 20 mins ago again, where we re-watched the 20 minutes. Again, when the scene came where forceful interruption was done, the movie stopped again, and ads of popcorn were shown. When it resumed, again it was shown from 20 minutes ago and the audience had to watch it again. After this, the movie stopped once again, but this time, it was shown from 10 minutes ago, and when the particular scene came when forceful interruption was done, the print changed completely, with the poorest sound and print quality I've ever experienced and after 10 minutes of the worst Cinepolis experience, the movie played in 2D for the next 15 minutes.

I never expected this from such a huge brand, and now I seek for a refund of my movie tickets, as my valuable time of 1 to 1 hour 15 minutes got wasted because of the nuisance.

I hope this doesn't get repeated once again.

Shishir Nath
9:37 PM (1 hour ago)

to Cinecare

Rupees 1290 was deducted from my account though we didn’t receive the tickets

Name: Shishir Nath

Email address: [protected]@gmail.com

Booking Venue:Cinepolis viviana

Movie:Black Panter:Wakanda Forever

Please find the attached screenshot below
Please help out asap
Waiting for your reply
Thank you

Rupees 1290 was deducted from my account though we didn’t receive the tickets

Name: Shishir Nath

Email address: [protected]@gmail.com

Booking Venue:Cinepolis viviana

Movie:Black Panter:Wakanda Forever

Please find the attached screenshot below
Please help out asap
Waiting for your reply
Thank you

Rupees 1290 was deducted from my account though we didn’t receive the tickets
I need refund

Name: Shishir Nath

Email address: [protected]@gmail.com

Booking Venue:Cinepolis viviana

Movie:Black Panter:Wakanda Forever

Please find the attached screenshot below
Please help out asap
Waiting for your reply
Thank you

Booked 2 tickets for Black Panther: Wakanda Forever on 13th November show 1:10pm at Urban Oasis Mall, Hubli using Cinepolis app. Payment is done using Bhim upi but didn't reveive any tickets or sms.

Hi, I booked 2 tickets for Black panther 3d movie at Cinepolis Orion East mall Bengaluru for 9.10pm show for Nov 11th 2022 through the website. The amount of 582 is deducted but not received tickets. UPI Transaction ID[protected]. Need immediate refund.
The Cinepolis app also sucks and not able to complain.the contact number provided is wrong. Very bad customer service.

Hi, I booked 2 tickets for Black Panther 3D movie at Cinepolis Orion East mall for 9.10pm show on Nov 11th 2022 through the website. The amount 582 is deducted but not received tickets. UPI Transaction ID[protected]. Need immediate refund.

I spoke to Devender, today around 11.30.pm night show.

While purchasing popcorn, i asked him that popcorns fall down from the bucket, i need something else either some plate or anything. He blatantly denied for that saying we dont do anything, said we dont have anything.

We buy popcorns for 380/-, which is too expensive already and then just to provide a plat seems so pathetic. Totally dissatisfied and pathetic experience on this small issue..

Need this to escalate to higher authorities to understand how the customers are treated

Also at the ticket booking, they have one machine running and the queue was so long and instead of doing anything, they just keep denying for everything.

Looking forward to hearing from you. Sent an email already at [protected]@cinepolis.com

Thanks
Akshar

On 5th Nov, went to Cinepolis @VR Mall Nagpur for Kantara movie for 8:40pm show. Lost my wallet at it. Team not even allowed to check CCTV not checked by themselves. I went all Mall CCTV footage and confirmed that I had my wallet when I entered Cinepolis. But since last 2 day days I'm receiving answers like no one submitted wallet and we don't have it. Tried to reach at Mr. Vishnu and Mr. Akshay they were like it is your responsibility and we can't do anything in it. Mr. Akshay even lied that he went through CCTV footage when I asked what was I wearing he said he didn't checked that the operator confirmed this. Now, I've only options to come up with police. I've very important documents in my wallet and It is very important to retrieve it. If your team could help me out in this I would have lauded it. But, instead they have given reason as last 2 days.
I only ask if you could just help me out in this. You can reach at me on Mob no [protected].
Mail id - [protected]@gmail.com
Name - Saurabh Suramwar

Dear concern,
I have booked the ticket by Paytm but ticket is not showing in my booking and i didn't get any ticket

I booked 1 executive ticket ₹162.13 for urvasivo rakshasivo movie on November 4, Friday 7 30pm show. Money got debited from my credit card but ticket not booked and I didn’t get refund.

Email: navienkrisna.[protected]@yahoo.com

Welcomed well with joining hands, color of Indian culture Namashkara.
Then, turned into anger and fooled expressions over comment with english movie and then after digital payment delay, kept at standby with a comment, frustration and over exhausted. Made at standby for more 15mins. After all other welcomed and entertained.

If these guys dont understand the purpose of Namshkar. They should fool Indian culture.

Request you to inculcate indian value in your service treatment. No fooled Namshkar please.

Modi mall noida, 11pm thank god movie.
Date3/11/2022.

Hello I am Riya Biswas. I booked two tickets for Black Panther 2 which is on11th November, 2022, 9am showtime at Cinepolis lake mall, Kolkata. The amount has been deducted from my bank account but I haven't received any confirmation mail or text about the tickets. So what to do now ?

Dear sir,

I have booked 4 tickets for 7:20pm show of Kantara in CRM SHAHDARA ( B-6, 7, 8, 9), payment for which was done via Google pay and the amount is deducted.
I haven’t received my M-ticket.

Resolve this issue at the earliest.

We visited Cinepolis Imperial mall surat to watch a movie show on 30th October 2022 timings 2:10 PM. Ram Setu. Here somebody's from the previous show have eaten an apple and thrown waste in a bottle container. It's too pathetic. Is this the service given by Cinepolis company? This is unacceptable. Is this what we are paying for? Kindly look into it. Please

Confirmed! Booking ID WXT8JSX
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I have ordered french fries which I got very less in quantity and was overpriced as well