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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 13

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S
Sanuj Babu
Jan 21, 2023
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Address: Cochin Cinepolis. Centre square.

Despite informing the staffs..the airconditioner was not switched on or there wasn't sufficient cooling. Literally we were sweating. And also the picture didn't had enough sound. Very poor.
Cinepolis India customer support has been notified about the posted complaint.
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Hi Sanuj,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, exact cinema name and email id so we can assist you further.

Regards,
Team Cinepolis
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    K
    K Vinaykumar
    from Hyderabad, Telangana
    Jan 18, 2023
    Resolved
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    Resolved

    Address: hyderabad

    I have lodged complaint - ID: 3376860, but still no resolution provided.
    Jan 19, 2023
    Complaint marked as Resolved 
    Issue still not resolved i have not received any compensation or resolution call
    Cinepolis India customer support has been notified about the posted complaint.
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    Not received any call from Cinepolis or any resolution still complaint marked as resolved
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    Still awaiting for the resolution
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      K
      K Vinaykumar
      from Hyderabad, Telangana
      Jan 13, 2023
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      I have booked a VIP seat, but it's not functioning properly and i have to make full payment
      Cinepolis India customer support has been notified about the posted complaint.
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        C
        CHELLUBOYINA ABHISHEK
        Jan 13, 2023
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        I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz madhurawada through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
        Cinepolis India customer support has been notified about the posted complaint.
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        Hi Abhishek,

        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

        Regards,
        Team Cinepolis
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          C
          CHELLUBOYINA ABHISHEK
          Jan 13, 2023
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          I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz Madhurawada Visakhapatnam through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
          Cinepolis India customer support has been notified about the posted complaint.
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            A
            AshiLudh
            Jan 10, 2023
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            Address: Ludhiana

            While watching movie in mbd Cinepolis Ludhiana with my family I noticed light blinking inside theatre hall if it's a cctv inside hall then why don't you inform the customer about this that you are under cctv surveillance inside theatre hall
            Cinepolis India customer support has been notified about the posted complaint.
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            Hi Ashi,

            We would like to inform you that we do not have night vision cameras installed inside the theatre.

            Regards,
            Team Cinepolis
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              H
              Harsha Bandela
              from Mumbai, Maharashtra
              Jan 4, 2023
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              Are there any CCTV'S installed inside the Cinepolis theatre Bengaluru ( nexus santhinikethan).. please give me reply as soon as possible. Thank you
              Cinepolis India customer support has been notified about the posted complaint.
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              Can staff watch people inside the theatre from CCTV
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                H
                Harsha Bandela
                from Mumbai, Maharashtra
                Jan 3, 2023
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                Are there any CCTV's inside Cinepolis movie theatre Bangalore, India... please give me reply as soon as possible
                Cinepolis India customer support has been notified about the posted complaint.
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                  H
                  Harsha Bandela
                  from Mumbai, Maharashtra
                  Jan 3, 2023
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                  Are there any CCTV'S installed inside the movie theatre (Cinepolis). Please give me reply as soon as possible
                  Cinepolis India customer support has been notified about the posted complaint.
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                    H
                    Hrishu raj
                    from Fatwa, Bihar
                    Jan 2, 2023
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                    Address: Patna patliputra

                    Actually I booked Avatar ticket for date 3 Jan 2023 12.50 show and also made a payment and still not receive any confirmation code from Cinepolis
                    Cinepolis India customer support has been notified about the posted complaint.
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                    Hi Hrishu,

                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                    Regards,
                    Team Cinepolis
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                      S
                      SwapnilRastogi
                      from New Delhi, Delhi
                      Jan 2, 2023
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                      No shows for Tuesday(3 Jan 2023) are showing in online booking of Cinepolis, Unity One mall, Rohini.Is this cina open on Tuesday or not?
                      Cinepolis India customer support has been notified about the posted complaint.
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                        A
                        Abhishek829284
                        from Patna, Bihar
                        Jan 1, 2023
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                        Address: Patna cinepolis bihar, Patna, Bihar

                        Plzzz turn on ac to maintain temperature of the theatre…! In patna cinepolis bihar screen 4
                        Cinepolis India customer support has been notified about the posted complaint.
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                        Hi Abhishek,

                        Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                        Regards,
                        Team Cinepolis
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                          I
                          IYAPPA UDAIYAR
                          from Thāne, Maharashtra
                          Dec 31, 2022
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                          Address: Vivana Mall, Thane

                          Today i went to watch Avatar 2 movie in viviana mall in thane.. I have already checked the ticket price was 340 and 320rs but in counter they charged me 400rs... Not even given proper ticket and not expecting the card or UPI payment... They said we take only cash no other payment mode... Even i didn't get the ticket the counter guy took my mobile and turn on the camera the clicked a snap of his laptop screen and told this is enough sir you can show this (Attaching the photo which the counter guy took from my mobile)... This is absolutely wrong practice done in this such a big cinema hall.. Kindly check and take immediate action...
                          Cinepolis India customer support has been notified about the posted complaint.
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                            A
                            ansamy2006
                            Dec 30, 2022
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                            Address: Chennai

                            Hi Team,

                            Can you please my reserved ticket

                            below are the details

                            Move name : Sembi

                            Show Time : 10:20

                            Screen : Audi 5

                            Seat No : D1

                            Booking ID : CP[protected]

                            Location : Chennai - Thoraipakkam

                            Thanks
                            Antony
                            [protected]
                            Cinepolis India customer support has been notified about the posted complaint.
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                            Hi,

                            Thanks for writing us. We would request you to kindly elaborate your concern so we can assist you further.

                            Regards,
                            Team Cinepolis
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                              N
                              Nikky Rani
                              Dec 30, 2022
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                              Address: Rz7/6b, street no 5/8 main Sagarpur

                              I booked avatar tickets on 16 December. Tickets didn't get confirmed and amount deducted bt after 15 days i didn't get refund
                              Cinepolis India customer support has been notified about the posted complaint.
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                              Hi Nikky,

                              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                              Regards,
                              Team Cinepolis
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                                C
                                chegupraveen
                                Dec 26, 2022
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                                Address: Bangalore

                                Hi Team,

                                By mistake I booked the movie tickets for this movie.Assuming the theatre is in Binnypet.

                                After that I realized it was on Bannerghatta road.

                                I request you to please refund my amount.

                                Booking ID WJGKZDC
                                Dhamaka (Telugu) (U/A)
                                09:50am | Tue, 27 Dec, 2022
                                Cinepolis: SJR (Central Mall) Arekere, Bannergatta(AUDI 6)
                                Bengaluru, Bengaluru
                                PREMIUM - K11, K12

                                Regards
                                Praveen
                                [protected]
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                                Regards,
                                Team Cinepolis
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                                  S
                                  SreeeChennai
                                  from Chennai, Tamil Nadu
                                  Dec 25, 2022
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                                  Hi Team,

                                  I'm writing this from chennai. We have one Cinepolis in BSR Mall Chennai.

                                  In this Cinepolis any movie start its actual time. For example if show time is 10:40PM movie starts around 10:50 or 11PM

                                  Time is most precious one in every one.
                                  So pls be serious Luxe, Pvr all are start movie its actual time.

                                  Hope you ppl take it seriously.

                                  Sreekanth
                                  [protected]
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    R
                                    Robinjit singh
                                    from Patti, Punjab
                                    Dec 25, 2022
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                                    Address: Amritsar

                                    Very poor quality pop corn and old pop corn
                                    24/12/2022 first show morning 10 Am
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                    Hi Robinjit,

                                    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                                    Regards,
                                    Team Cinepolis
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                                      A
                                      ashu243624
                                      Dec 22, 2022
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                                      Thane Viviana Cinepolice IMAX

                                      21 dec 10.55 pm show aud 2 IMAX

                                      Seat N20 and N21

                                      forgot keys in cupholder of seat

                                      please call me on [protected]
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                      Hi Ashu,

                                      Thanks for writing us. We would request you to share your contact number and email id so we can assist you further.

                                      Regards,
                                      Team Cinepolis
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                                        B
                                        [email protected]
                                        Dec 20, 2022
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                                        I paid tickets for Avatar 2 on Monday 19th December for 21 December for 4 people for a 6:30 show at Orion east, an amount was deducted from my account but got no confirmation from Cinepolis, please refund my amount
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        View replies
                                        Hi,

                                        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                        Regards,
                                        Team Cinepolis
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