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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
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Cinepolis India reviews & complaints page 13

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K
K Vinaykumar
from Hyderabad, Telangana
Jan 13, 2023
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I have booked a VIP seat, but it's not functioning properly and i have to make full payment
+1 photos
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    C
    CHELLUBOYINA ABHISHEK
    Jan 13, 2023
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    I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz madhurawada through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
    Cinepolis India customer support has been notified about the posted complaint.
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    Hi Abhishek,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
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      C
      CHELLUBOYINA ABHISHEK
      Jan 13, 2023
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      I had booked tickets for a movie called WALTAIR VEERAYYA in Cinepolis Sreekanya Cineglitz Madhurawada Visakhapatnam through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section.
      Cinepolis India customer support has been notified about the posted complaint.
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        A
        AshiLudh
        Jan 10, 2023
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        Address: Ludhiana

        While watching movie in mbd Cinepolis Ludhiana with my family I noticed light blinking inside theatre hall if it's a cctv inside hall then why don't you inform the customer about this that you are under cctv surveillance inside theatre hall
        Cinepolis India customer support has been notified about the posted complaint.
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        Hi Ashi,

        We would like to inform you that we do not have night vision cameras installed inside the theatre.

        Regards,
        Team Cinepolis
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          H
          Harsha Bandela
          from Mumbai, Maharashtra
          Jan 4, 2023
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          Are there any CCTV'S installed inside the Cinepolis theatre Bengaluru ( nexus santhinikethan).. please give me reply as soon as possible. Thank you
          Cinepolis India customer support has been notified about the posted complaint.
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          Can staff watch people inside the theatre from CCTV
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            H
            Harsha Bandela
            from Mumbai, Maharashtra
            Jan 3, 2023
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            Are there any CCTV's inside Cinepolis movie theatre Bangalore, India... please give me reply as soon as possible
            Cinepolis India customer support has been notified about the posted complaint.
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              H
              Harsha Bandela
              from Mumbai, Maharashtra
              Jan 3, 2023
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              Are there any CCTV'S installed inside the movie theatre (Cinepolis). Please give me reply as soon as possible
              Cinepolis India customer support has been notified about the posted complaint.
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                H
                Hrishu raj
                from Fatwa, Bihar
                Jan 2, 2023
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                Address: Patna patliputra

                Actually I booked Avatar ticket for date 3 Jan 2023 12.50 show and also made a payment and still not receive any confirmation code from Cinepolis
                +1 photos
                Cinepolis India customer support has been notified about the posted complaint.
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                Hi Hrishu,

                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards,
                Team Cinepolis
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                  S
                  SwapnilRastogi
                  from New Delhi, Delhi
                  Jan 2, 2023
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                  No shows for Tuesday(3 Jan 2023) are showing in online booking of Cinepolis, Unity One mall, Rohini.Is this cina open on Tuesday or not?
                  Cinepolis India customer support has been notified about the posted complaint.
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                    A
                    Abhishek829284
                    from Patna, Bihar
                    Jan 1, 2023
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                    Address: Patna cinepolis bihar, Patna, Bihar

                    Plzzz turn on ac to maintain temperature of the theatre…! In patna cinepolis bihar screen 4
                    Cinepolis India customer support has been notified about the posted complaint.
                    View replies
                    Hi Abhishek,

                    Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                    Regards,
                    Team Cinepolis
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                      I
                      IYAPPA UDAIYAR
                      from Thāne, Maharashtra
                      Dec 31, 2022
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                      Address: Vivana Mall, Thane

                      Today i went to watch Avatar 2 movie in viviana mall in thane.. I have already checked the ticket price was 340 and 320rs but in counter they charged me 400rs... Not even given proper ticket and not expecting the card or UPI payment... They said we take only cash no other payment mode... Even i didn't get the ticket the counter guy took my mobile and turn on the camera the clicked a snap of his laptop screen and told this is enough sir you can show this (Attaching the photo which the counter guy took from my mobile)... This is absolutely wrong practice done in this such a big cinema hall.. Kindly check and take immediate action...
                      +2 photos
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                        A
                        ansamy2006
                        Dec 30, 2022
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                        Address: Chennai

                        Hi Team,

                        Can you please my reserved ticket

                        below are the details

                        Move name : Sembi

                        Show Time : 10:20

                        Screen : Audi 5

                        Seat No : D1

                        Booking ID : CP[protected]

                        Location : Chennai - Thoraipakkam

                        Thanks
                        Antony
                        [protected]
                        Cinepolis India customer support has been notified about the posted complaint.
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                        Hi,

                        Thanks for writing us. We would request you to kindly elaborate your concern so we can assist you further.

                        Regards,
                        Team Cinepolis
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                          N
                          Nikky Rani
                          Dec 30, 2022
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                          Address: Rz7/6b, street no 5/8 main Sagarpur

                          I booked avatar tickets on 16 December. Tickets didn't get confirmed and amount deducted bt after 15 days i didn't get refund
                          Cinepolis India customer support has been notified about the posted complaint.
                          View replies
                          Hi Nikky,

                          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                          Regards,
                          Team Cinepolis
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                            C
                            chegupraveen
                            Dec 26, 2022
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                            Address: Bangalore

                            Hi Team,

                            By mistake I booked the movie tickets for this movie.Assuming the theatre is in Binnypet.

                            After that I realized it was on Bannerghatta road.

                            I request you to please refund my amount.

                            Booking ID WJGKZDC
                            Dhamaka (Telugu) (U/A)
                            09:50am | Tue, 27 Dec, 2022
                            Cinepolis: SJR (Central Mall) Arekere, Bannergatta(AUDI 6)
                            Bengaluru, Bengaluru
                            PREMIUM - K11, K12

                            Regards
                            Praveen
                            [protected]
                            +1 photos
                            Cinepolis India customer support has been notified about the posted complaint.
                            View replies
                            Hi,

                            Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                            Regards,
                            Team Cinepolis
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                              S
                              SreeeChennai
                              from Chennai, Tamil Nadu
                              Dec 25, 2022
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                              Hi Team,

                              I'm writing this from chennai. We have one Cinepolis in BSR Mall Chennai.

                              In this Cinepolis any movie start its actual time. For example if show time is 10:40PM movie starts around 10:50 or 11PM

                              Time is most precious one in every one.
                              So pls be serious Luxe, Pvr all are start movie its actual time.

                              Hope you ppl take it seriously.

                              Sreekanth
                              [protected]
                              Cinepolis India customer support has been notified about the posted complaint.
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                                R
                                Robinjit singh
                                from Patti, Punjab
                                Dec 25, 2022
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                                Address: Amritsar

                                Very poor quality pop corn and old pop corn
                                24/12/2022 first show morning 10 Am
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi Robinjit,

                                Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                                Regards,
                                Team Cinepolis
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                                  A
                                  ashu243624
                                  Dec 22, 2022
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                                  Thane Viviana Cinepolice IMAX

                                  21 dec 10.55 pm show aud 2 IMAX

                                  Seat N20 and N21

                                  forgot keys in cupholder of seat

                                  please call me on [protected]
                                  +1 photos
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Ashu,

                                  Thanks for writing us. We would request you to share your contact number and email id so we can assist you further.

                                  Regards,
                                  Team Cinepolis
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                                    B
                                    [email protected]
                                    Dec 20, 2022
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                                    I paid tickets for Avatar 2 on Monday 19th December for 21 December for 4 people for a 6:30 show at Orion east, an amount was deducted from my account but got no confirmation from Cinepolis, please refund my amount
                                    +1 photos
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                    Regards,
                                    Team Cinepolis
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                                      B
                                      [email protected]
                                      Dec 20, 2022
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                                      I booked tickets for Avatar 2 for 21 dec for 4 people evening show(6:30) on 19 dec, the amount was deducted from my account but i didn't get any confirmation from Cinepolis please refund my amount
                                      +1 photos
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                        T
                                        Teja170196
                                        from Hyderabad, Telangana
                                        Dec 18, 2022
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                                        Address: Sudha Theatre Rd, Rajpal Nagar, Lal Darwaza, Hyderabad, Telangana 500065

                                        Outside food was not allowed, said it was prohibited
                                        +1 photos
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