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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
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Cinepolis India reviews & complaints page 17

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M
Manjunathnaidu21
from Mumbai, Maharashtra
Oct 11, 2022
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Today one of my complaint got resolved by Cinepolis.but my 11 months complaint by Cinepolis is not resolved still.i booked tickets for 900rs but amount got debited but ticket was not issued. Utr no[protected]. Please check and solve my problem
Cinepolis India customer support has been notified about the posted complaint.
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    M
    MeghaVen
    Oct 11, 2022
    Resolved
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    Resolved

    I have booked 2 tickets for Kantara movie at Cinepolis Orion East, I have made payment, money is debited, yet to receive ticket, I have booked on 11th October, show is tomorrow at 12:10, please send ticket
    Nov 13, 2022
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Oct 13, 2022
    Cinepolis India Customer Care's response     Hi Megha,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
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      M
      Manjunathnaidu21
      from Mumbai, Maharashtra
      Oct 11, 2022
      Resolved
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      Resolved

      Amount has been debited from my account but ticket not booked.i made of payment of 900rs for 4 tickets for kantara movies on 3.40am 11/10/2022 but ticket was not issued but amount was debited from bank.please check my mobile number-[protected] upi ref no[protected]
      Oct 11, 2022
      Complaint marked as Resolved 
      Amount was refunded to my accy
      Cinepolis India customer support has been notified about the posted complaint.
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        V
        Venkatesh05
        Oct 10, 2022
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        Address: CTS No. 4784B, 3rd Floor, Urban Oasis Mall, Gokul Road Urban Oasis Mall, Hubballi, Karnataka 580030

        On 1st Oct, we tried booking 4 tickets for Vikram vedha movie show at 7:15pm in your cinepolis website (www.cinepolisindia.com).

        Unfortunately amount was debited from my UPI account but booking was not confirmed.

        I discussed with Cinepolis manager in Hubli, Karnataka. He told he will raise refund request but even after 10days no refund is processed.

        Request you to please expedite and provide the refund immediately.

        UTR transaction reference number:[protected]
        Transaction number: T2210011706566256075407
        Transaction amount to be refunded: 860.
        Cinepolis India customer support has been notified about the posted complaint.
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          V
          VivekVk
          from Mysore, Karnataka
          Oct 9, 2022
          Resolved
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          Resolved

          Address: Bangalore

          Very bad experience last time I have visited here during the show the hall was not at clean and sound was also so poor after giving the feedback I got the cal from manager and hey appolise for the issue and offered me 2movie tickets any time any show now if I cal them they saying it's wrong number very bad commitment so please don't visit to cinepolis and dnt believe them any time anywhere this was his number [protected] fraud manager
          Nov 11, 2022
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Oct 10, 2022
          Cinepolis India Customer Care's response           Hi Vivek,

          Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

          Regards,
          Team Cinepolis
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            A
            Ajithkumarm123
            from Bengaluru, Karnataka
            Oct 8, 2022
            Resolved
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            Resolved

            Address: Cinepolis nexus shanthiniketan

            I have booked ticket through cinepolis application. Payment was done through PhonePe, Amount got debited but there was no confirmation on tickets either through mail or message in mobile number. Please check and initiate the refund for the same . Attached the screenshots
            Oct 10, 2022
            Complaint marked as Resolved 
            Refund received the next into the source account. Thank you for the immediate resolution
            Cinepolis India customer support has been notified about the posted complaint.
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              V
              Venkata Srikanth D
              Oct 3, 2022
              Resolved
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              Resolved

              Money got deducted but tickets not booked

              Hi Team,

              I have tried to book tickets through cinipolis mobile app did payment through phone today money got deducted but haven't got confirmation on tickets. Kindly check and refund the same.

              Below are transaction details:

              HDFC Bank: Rs 354.00 debited from a/c **8569 on 03-10-22 to VPA cinepolisindia.[protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on [protected] to report

              Transaction...
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              G
              Gunashri R P
              Sep 29, 2022
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              I have paid rupees 810 for ponniyin selvan movie at Cinepolis ETA mall Bangalore via the cinepolis app. The amount was deducted from my account but I did nor recieve the tickets.
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi Gunashri,

              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

              Regards,
              Team Cinepolis
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                N
                Navneet Bhat 18M4528
                Sep 26, 2022
                Aug 21, 2023
                This thread was updated on Aug 21, 2023
                Resolved
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                Resolved

                Payment done but didn't receive ticket

                Address: Hubli

                I had booked tickets for a movie called KANTARA in Cinepolis hubli through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....
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                K
                Kishore Freddy
                from Chennai, Tamil Nadu
                Sep 25, 2022
                Resolved
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                Resolved

                Amount deducted but ticket not booked, Looking for Refund

                Address: Thoraipakkam, Chennai

                Kishore Anand from Chennai, India. I booked a ticket for Vendhu Thanindhathu Kaddu at BSR Mall Chennai (Thoraipakkam). The payment was done through Gpay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. Refund was not initiated. I have attached the screenshot of the booking screen and the payment for your reference.

                Kindly do the needful, please...
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                M
                Mayuresh Jaysing Chavan
                Sep 20, 2022
                Resolved
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                Resolved

                Address: Sri Sai Bungalow, Lane 2, Pathare-Thube Nagar, Kharadi Bypass, Behind Hanuman Super Market

                I made payment from Paytm & transaction was successful. But ticket wan't booked & no refund was initiated.
                Movie Name: Avatar IMAX 3d
                Multiple: Cinepolis Westend Mall- Pune
                Time: 4.15pm, 23 September 2022
                Oct 25, 2022
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Sep 22, 2022
                Cinepolis India Customer Care's response                 Hi Mayuresh,

                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards,
                Team Cinepolis
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                  S
                  saurabh25rawat
                  from Bhiwadi, Rajasthan
                  Sep 19, 2022
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                  Address: Cinepolis Cross River Mall Shahadra

                  Two seats were booked in Cinepolis Cross River Mall, Shahadra - G5, G6 Executive.
                  audio were poor was ear paining, Seat was broken, Ac wasn't working Audio quality was poor this was already mentioned to Mr. Aman there the only Compensation was a Recliner seat, my whole experience was spoiled didn't enjoyed the movie . and there was no apologies even .
                  U pay good money to have this poor experience, if i would have know i would have gone to any local theatres.
                  Cinepolis India customer support has been notified about the posted complaint.
                  Sep 21, 2022
                  Updated by saurabh25rawat                   there is still no update with this .
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                    S
                    Sufi_mohammed
                    from Coimbatore, Tamil Nadu
                    Sep 18, 2022
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                    Address: Fun mall Coimbatore Tamilnadu

                    Coimbatore Fun cinemas Cinepolis FoodCourt Sweet Corn, Pop Corn price Distribution is totally very high
                    It is more Higher than the Movie Ticket
                    This is not fare for all the Customers including me.
                    Cinepolis India customer support has been notified about the posted complaint.
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                      K
                      Kartik Katara
                      Sep 13, 2022
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                      Address: Cinepolis, Db mall, Bhopal

                      The cinepolis i went had no proper facilities. The A/C wasnt working, the sound experience is very very poor, the seats are of very bad quality even some of the seats are broken.
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Hi Kartik,

                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                      Regards,
                      Team Cinepolis
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                        D
                        Docpoo
                        Sep 12, 2022
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                        Resolved

                        Hello. My booking No. is 10607924. I had book 4 tickets of Movie Brahmastra at cinepolis Nexus, Seawoods in Navi Mumbai for 11pm show of 3D premium.. but I got tickets booked in cinepolis Pune. I was not able to attain the show and got to know regarding the same when I reached nexus Seawood cinepolis. Please kindly look into the matter at the earliest.
                        Oct 18, 2022
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 14, 2022
                        Cinepolis India Customer Care's response                         Hi,

                        Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                        Regards,
                        Team Cinepolis
                        Verified Support
                        Sep 14, 2022
                        Cinepolis India Customer Care's response                         Hi,

                        Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                        Regards,
                        Team Cinepolis
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                          G
                          Gautam sachdeva
                          from Greater Noida, Uttar Pradesh
                          Sep 12, 2022
                          Resolved
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                          Resolved

                          Address: Greater noida

                          The movie has been stopped due to some technical issues nd then started after. 20 min nd provide us spoiler nd then they resumed it back to privous watched for about 30 mins
                          I WANT MY REFUND OF AMOUNT 300*6 = 1800 paid in greater noida grand venice in cinepolis
                          +1 videos
                          Oct 18, 2022
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 14, 2022
                          Cinepolis India Customer Care's response                           Hi Gautam,

                          Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                          Regards,
                          Team Cinepolis
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                            P
                            Pratapbpma
                            from Mumbai, Maharashtra
                            Sep 10, 2022
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                            Dear sir
                            This mail is regarding bad service from cinepolis staff and rude behaviour
                            I had ordered sweet corn and pizza it was served to me 10mins before my movie got over
                            Also on asking refund the staff named suraj chougle and mr akhil ranjan behaved rudely with me saying that atleast the food was served to you and no money will be refunded
                            This is completely unacceptable behaviour and pathetic service
                            Please take action also i am complaining the same in customer forum
                            Thanks
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 14, 2022
                            Cinepolis India Customer Care's response                             HI Pratapbpma,

                            Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                            Regards,
                            Team Cinepolis
                            Sep 14, 2022
                            Updated by Pratapbpma                             Contact-[protected]
                            [protected]@gmail.com
                            Location-seawoods grand central mall cinepolis
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                              A
                              Akel
                              Sep 10, 2022
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                              Website: Cinepolis

                              Booked two tkts for Cinepolis Patna, Brahmastra 3D morning 9am show for 11 sep . Bank a/c debited but no tickets received.
                              I booked my tkts on 9 sep and have been trying to resolve the issue
                              But no use, neither have they sent me tkts nor refund.
                              Highly unprofessional Cinepolis
                              Cinepolis India customer support has been notified about the posted complaint.
                              View replies
                              Hi Akel,

                              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                              Regards,
                              Team Cinepolis
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                                A
                                Anoj Negi
                                Sep 10, 2022
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                                Address: Ambala

                                Hi,

                                Ambala staff has degraded the product quality, please do improve the snacks and coldrink quality, no one cooperating after repeatedly telling about the issue.
                                If you guys start taking a feedback call after ever show you will definitely got to know about your services.
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi Anoj,

                                It hurts so much to hear such remarks. Nonetheless, we request you to accept our heartfelt apologies for the unpleasant experience that you had. Rest assured, we'll make sure to give you the best services in future.

                                Regards,
                                Team Cinepolis
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                                  A
                                  Athuls906
                                  from Kochi, Kerala
                                  Sep 9, 2022
                                  Resolved
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                                  Resolved

                                  Address: Kochi

                                  08/09/2022 Yesterday today's show 12:25pm booked brahmastra. But when we went to the theater today, the booked seat was given to someone else. When we asked, we were told that our ticket was cancelled. but the amount we booked has not been refunded yet. Please refund it.

                                  Ph:[protected]
                                  Email id: [protected]@gmail.com
                                  Oct 18, 2022
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Sep 09, 2022
                                  Updated by Athuls906                                   08/09/2022 Yesterday today's show 12:25pm booked brahmastra. But when we went to the theater today, the booked seat was given to someone else. When we asked, we were told that our ticket was cancelled. but the amount we booked has not been refunded yet. Please refund it.
                                  Verified Support
                                  Sep 14, 2022
                                  Cinepolis India Customer Care's response                                   Hi,

                                  Thanks for sharing details with us. We have shared your concern to our concerned team and will get back to you soon.

                                  Regards,
                                  Team Cinepolis
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