Submit a Complaint
Claimed

Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
Cinepolis India

Cinepolis India reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Manjunathnaidu21
from Mumbai, Maharashtra
Oct 11, 2022
Resolved
Report
Copy
Resolved

Amount has been debited from my account but ticket not booked.i made of payment of 900rs for 4 tickets for kantara movies on 3.40am 11/10/2022 but ticket was not issued but amount was debited from bank.please check my mobile number-[protected] upi ref no[protected]
+1 photos
Oct 11, 2022
Complaint marked as Resolved 
Amount was refunded to my accy
Cinepolis India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Venkatesh05
    Oct 10, 2022
    Report
    Copy

    Address: CTS No. 4784B, 3rd Floor, Urban Oasis Mall, Gokul Road Urban Oasis Mall, Hubballi, Karnataka 580030

    On 1st Oct, we tried booking 4 tickets for Vikram vedha movie show at 7:15pm in your cinepolis website (www.cinepolisindia.com).

    Unfortunately amount was debited from my UPI account but booking was not confirmed.

    I discussed with Cinepolis manager in Hubli, Karnataka. He told he will raise refund request but even after 10days no refund is processed.

    Request you to please expedite and provide the refund immediately.

    UTR transaction reference number:[protected]
    Transaction number: T2210011706566256075407
    Transaction amount to be refunded: 860.
    Cinepolis India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      VivekVk
      from Mysore, Karnataka
      Oct 9, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: Bangalore

      Very bad experience last time I have visited here during the show the hall was not at clean and sound was also so poor after giving the feedback I got the cal from manager and hey appolise for the issue and offered me 2movie tickets any time any show now if I cal them they saying it's wrong number very bad commitment so please don't visit to cinepolis and dnt believe them any time anywhere this was his number [protected] fraud manager
      Nov 11, 2022
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Oct 10, 2022
      Cinepolis India Customer Care's response       Hi Vivek,

      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

      Regards,
      Team Cinepolis
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Ajithkumarm123
        from Bengaluru, Karnataka
        Oct 8, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Cinepolis nexus shanthiniketan

        I have booked ticket through cinepolis application. Payment was done through PhonePe, Amount got debited but there was no confirmation on tickets either through mail or message in mobile number. Please check and initiate the refund for the same . Attached the screenshots
        +1 photos
        Oct 10, 2022
        Complaint marked as Resolved 
        Refund received the next into the source account. Thank you for the immediate resolution
        Cinepolis India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Venkata Srikanth D
          Oct 3, 2022
          Resolved
          Report
          Copy
          Resolved

          Money got deducted but tickets not booked

          Hi Team,

          I have tried to book tickets through cinipolis mobile app did payment through phone today money got deducted but haven't got confirmation on tickets. Kindly check and refund the same.

          Below are transaction details:

          HDFC Bank: Rs 354.00 debited from a/c **8569 on 03-10-22 to VPA cinepolisindia.[protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on [protected] to report

          Transaction...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          G
          Gunashri R P
          Sep 29, 2022
          Report
          Copy

          I have paid rupees 810 for ponniyin selvan movie at Cinepolis ETA mall Bangalore via the cinepolis app. The amount was deducted from my account but I did nor recieve the tickets.
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi Gunashri,

          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

          Regards,
          Team Cinepolis
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Navneet Bhat 18M4528
            Sep 26, 2022
            Aug 21, 2023
            This thread was updated on Aug 21, 2023
            Resolved
            Report
            Copy
            Resolved

            Payment done but didn't receive ticket

            Address: Hubli

            I had booked tickets for a movie called KANTARA in Cinepolis hubli through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....
            +1 photos
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy
            K
            Kishore Freddy
            from Chennai, Tamil Nadu
            Sep 25, 2022
            Resolved
            Report
            Copy
            Resolved

            Amount deducted but ticket not booked, Looking for Refund

            Address: Thoraipakkam, Chennai

            Kishore Anand from Chennai, India. I booked a ticket for Vendhu Thanindhathu Kaddu at BSR Mall Chennai (Thoraipakkam). The payment was done through Gpay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. Refund was not initiated. I have attached the screenshot of the booking screen and the payment for your reference.

            Kindly do the needful, please...
            +2 photos
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy
            M
            Mayuresh Jaysing Chavan
            Sep 20, 2022
            Resolved
            Report
            Copy
            Resolved

            Address: Sri Sai Bungalow, Lane 2, Pathare-Thube Nagar, Kharadi Bypass, Behind Hanuman Super Market

            I made payment from Paytm & transaction was successful. But ticket wan't booked & no refund was initiated.
            Movie Name: Avatar IMAX 3d
            Multiple: Cinepolis Westend Mall- Pune
            Time: 4.15pm, 23 September 2022
            +3 photos
            Oct 25, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Sep 22, 2022
            Cinepolis India Customer Care's response             Hi Mayuresh,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              saurabh25rawat
              from Bhiwadi, Rajasthan
              Sep 19, 2022
              Report
              Copy

              Address: Cinepolis Cross River Mall Shahadra

              Two seats were booked in Cinepolis Cross River Mall, Shahadra - G5, G6 Executive.
              audio were poor was ear paining, Seat was broken, Ac wasn't working Audio quality was poor this was already mentioned to Mr. Aman there the only Compensation was a Recliner seat, my whole experience was spoiled didn't enjoyed the movie . and there was no apologies even .
              U pay good money to have this poor experience, if i would have know i would have gone to any local theatres.
              +1 photos
              Cinepolis India customer support has been notified about the posted complaint.
              Sep 21, 2022
              Updated by saurabh25rawat               there is still no update with this .
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sufi_mohammed
                from Coimbatore, Tamil Nadu
                Sep 18, 2022
                Report
                Copy

                Address: Fun mall Coimbatore Tamilnadu

                Coimbatore Fun cinemas Cinepolis FoodCourt Sweet Corn, Pop Corn price Distribution is totally very high
                It is more Higher than the Movie Ticket
                This is not fare for all the Customers including me.
                Cinepolis India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kartik Katara
                  Sep 13, 2022
                  Report
                  Copy

                  Address: Cinepolis, Db mall, Bhopal

                  The cinepolis i went had no proper facilities. The A/C wasnt working, the sound experience is very very poor, the seats are of very bad quality even some of the seats are broken.
                  Cinepolis India customer support has been notified about the posted complaint.
                  View replies
                  Hi Kartik,

                  Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                  Regards,
                  Team Cinepolis
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Docpoo
                    Sep 12, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hello. My booking No. is 10607924. I had book 4 tickets of Movie Brahmastra at cinepolis Nexus, Seawoods in Navi Mumbai for 11pm show of 3D premium.. but I got tickets booked in cinepolis Pune. I was not able to attain the show and got to know regarding the same when I reached nexus Seawood cinepolis. Please kindly look into the matter at the earliest.
                    Oct 18, 2022
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 14, 2022
                    Cinepolis India Customer Care's response                     Hi,

                    Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                    Regards,
                    Team Cinepolis
                    Verified Support
                    Sep 14, 2022
                    Cinepolis India Customer Care's response                     Hi,

                    Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                    Regards,
                    Team Cinepolis
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      Gautam sachdeva
                      from Greater Noida, Uttar Pradesh
                      Sep 12, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Greater noida

                      The movie has been stopped due to some technical issues nd then started after. 20 min nd provide us spoiler nd then they resumed it back to privous watched for about 30 mins
                      I WANT MY REFUND OF AMOUNT 300*6 = 1800 paid in greater noida grand venice in cinepolis
                      +1 photos
                      +1 videos
                      Oct 18, 2022
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 14, 2022
                      Cinepolis India Customer Care's response                       Hi Gautam,

                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                      Regards,
                      Team Cinepolis
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pratapbpma
                        from Mumbai, Maharashtra
                        Sep 10, 2022
                        Report
                        Copy

                        Dear sir
                        This mail is regarding bad service from cinepolis staff and rude behaviour
                        I had ordered sweet corn and pizza it was served to me 10mins before my movie got over
                        Also on asking refund the staff named suraj chougle and mr akhil ranjan behaved rudely with me saying that atleast the food was served to you and no money will be refunded
                        This is completely unacceptable behaviour and pathetic service
                        Please take action also i am complaining the same in customer forum
                        Thanks
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 14, 2022
                        Cinepolis India Customer Care's response                         HI Pratapbpma,

                        Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                        Regards,
                        Team Cinepolis
                        Sep 14, 2022
                        Updated by Pratapbpma                         Contact-[protected]
                        [protected]@gmail.com
                        Location-seawoods grand central mall cinepolis
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Akel
                          Sep 10, 2022
                          Report
                          Copy

                          Website: Cinepolis

                          Booked two tkts for Cinepolis Patna, Brahmastra 3D morning 9am show for 11 sep . Bank a/c debited but no tickets received.
                          I booked my tkts on 9 sep and have been trying to resolve the issue
                          But no use, neither have they sent me tkts nor refund.
                          Highly unprofessional Cinepolis
                          Cinepolis India customer support has been notified about the posted complaint.
                          View replies
                          Hi Akel,

                          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                          Regards,
                          Team Cinepolis
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anoj Negi
                            Sep 10, 2022
                            Report
                            Copy

                            Address: Ambala

                            Hi,

                            Ambala staff has degraded the product quality, please do improve the snacks and coldrink quality, no one cooperating after repeatedly telling about the issue.
                            If you guys start taking a feedback call after ever show you will definitely got to know about your services.
                            Cinepolis India customer support has been notified about the posted complaint.
                            View replies
                            Hi Anoj,

                            It hurts so much to hear such remarks. Nonetheless, we request you to accept our heartfelt apologies for the unpleasant experience that you had. Rest assured, we'll make sure to give you the best services in future.

                            Regards,
                            Team Cinepolis
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Athuls906
                              from Kochi, Kerala
                              Sep 9, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Kochi

                              08/09/2022 Yesterday today's show 12:25pm booked brahmastra. But when we went to the theater today, the booked seat was given to someone else. When we asked, we were told that our ticket was cancelled. but the amount we booked has not been refunded yet. Please refund it.

                              Ph:[protected]
                              Email id: [protected]@gmail.com
                              +1 photos
                              Oct 18, 2022
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Sep 09, 2022
                              Updated by Athuls906                               08/09/2022 Yesterday today's show 12:25pm booked brahmastra. But when we went to the theater today, the booked seat was given to someone else. When we asked, we were told that our ticket was cancelled. but the amount we booked has not been refunded yet. Please refund it.
                              Verified Support
                              Sep 14, 2022
                              Cinepolis India Customer Care's response                               Hi,

                              Thanks for sharing details with us. We have shared your concern to our concerned team and will get back to you soon.

                              Regards,
                              Team Cinepolis
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Pragathi M
                                Sep 7, 2022
                                Report
                                Copy

                                Address: Hyderabad

                                I have booked tickets for bhramastra on 11th September through UPI for 4 tickets costing 1300 my money has been deducted but I didn't get any confirmation for tickets i want the tickets or refund my money
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi Pragathi,

                                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                Regards,
                                Team Cinepolis
                                Reply
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  SitalM
                                  from Puri, Odisha
                                  Sep 6, 2022
                                  Report
                                  Copy

                                  I have booked 3 tickets of Bhramstra movie on 10th Sept for 12:45pm show time, but my money is debited successfully to cinepolis as per the bank and UPI details, but I haven't received the ticket confirmation. Kindly help in reaching the cinepolis team for refund of the money or confirmation of the ticket.
                                  +3 photos
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Sep 14, 2022
                                  Updated by SitalM                                   Kindly provide an update on this
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    Tivoli Cinema
                                    1.5
                                    (7)
                                    BookMyShow
                                    2.8
                                    (1543)
                                    Vela Cinema
                                    1
                                    (3)