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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 17

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A
Akel
Sep 10, 2022
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Website: Cinepolis

Booked two tkts for Cinepolis Patna, Brahmastra 3D morning 9am show for 11 sep . Bank a/c debited but no tickets received.
I booked my tkts on 9 sep and have been trying to resolve the issue
But no use, neither have they sent me tkts nor refund.
Highly unprofessional Cinepolis
Cinepolis India customer support has been notified about the posted complaint.
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Hi Akel,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis
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    A
    Anoj Negi
    Sep 10, 2022
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    Address: Ambala

    Hi,

    Ambala staff has degraded the product quality, please do improve the snacks and coldrink quality, no one cooperating after repeatedly telling about the issue.
    If you guys start taking a feedback call after ever show you will definitely got to know about your services.
    Cinepolis India customer support has been notified about the posted complaint.
    View replies
    Hi Anoj,

    It hurts so much to hear such remarks. Nonetheless, we request you to accept our heartfelt apologies for the unpleasant experience that you had. Rest assured, we'll make sure to give you the best services in future.

    Regards,
    Team Cinepolis
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      A
      Athuls906
      from Kochi, Kerala
      Sep 9, 2022
      Resolved
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      Address: Kochi

      08/09/2022 Yesterday today's show 12:25pm booked brahmastra. But when we went to the theater today, the booked seat was given to someone else. When we asked, we were told that our ticket was cancelled. but the amount we booked has not been refunded yet. Please refund it.

      Ph:[protected]
      Email id: [protected]@gmail.com
      +1 photos
      Oct 18, 2022
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Sep 09, 2022
      Updated by Athuls906       08/09/2022 Yesterday today's show 12:25pm booked brahmastra. But when we went to the theater today, the booked seat was given to someone else. When we asked, we were told that our ticket was cancelled. but the amount we booked has not been refunded yet. Please refund it.
      Verified Support
      Sep 14, 2022
      Cinepolis India Customer Care's response       Hi,

      Thanks for sharing details with us. We have shared your concern to our concerned team and will get back to you soon.

      Regards,
      Team Cinepolis
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        P
        Pragathi M
        Sep 7, 2022
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        Address: Hyderabad

        I have booked tickets for bhramastra on 11th September through UPI for 4 tickets costing 1300 my money has been deducted but I didn't get any confirmation for tickets i want the tickets or refund my money
        Cinepolis India customer support has been notified about the posted complaint.
        View replies
        Hi Pragathi,

        Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

        Regards,
        Team Cinepolis
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          S
          SitalM
          from Puri, Odisha
          Sep 6, 2022
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          I have booked 3 tickets of Bhramstra movie on 10th Sept for 12:45pm show time, but my money is debited successfully to cinepolis as per the bank and UPI details, but I haven't received the ticket confirmation. Kindly help in reaching the cinepolis team for refund of the money or confirmation of the ticket.
          +3 photos
          Cinepolis India customer support has been notified about the posted complaint.
          Sep 14, 2022
          Updated by SitalM           Kindly provide an update on this
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            N
            Nopo
            Aug 29, 2022
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            Query regarding CCTV camera inside Cinepolis P&M mall,Patna movie hall

            Do Cinepolis P& M mall, Patna have CCTV cameras installed inside movie halls??...
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            Nopo
            Aug 29, 2022
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            Query regarding CCTV camera inside theatre of Cinepolis patna

            Hello,
            This is not a complaint, it is just a query. I just want to know is there any CCTV camera installed in the theatre of Cinepolis, P & M Mall, Patna to record/monitor the activity of audience while watching the movie? Please reply. Thanks in advance....
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            A
            Arnav_Gupta
            from Bengaluru, Karnataka
            Aug 28, 2022
            Resolved
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            Resolved

            Money got deducted but ticket i did't get ticket confirmation of liger at fun cinemas 10 15 am show. i request you to Kindly refund my money.i am adding pics of transaction below . I booked tickets from cinepolis app and i didn't recieved ticket in my ticket section also
            +2 photos
            Oct 6, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Aug 29, 2022
            Cinepolis India Customer Care's response             Hi Arnav,

            Thanks for writing in. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
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              B
              Bipin7
              from Hyderabad, Telangana
              Aug 23, 2022
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              Address: Cinepolis, dsl virtue mall, hyd.

              So hot in the hall, no AC turned on.
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi Bipin,

              Apologies! please let us know your contact no., email id & the exact cinema location so that we can assist you further.

              Regards,
              Team Cinepolis
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                A
                Adarsh Shrivastav
                Aug 20, 2022
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                Address: Cinepolis Bannerghatta road

                You are selling cold drinks at 350 500ml which is a 10 times the cost of market.
                Cinepolis India customer support has been notified about the posted complaint.
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                Hi Adarsh,

                Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, exact cinema location and email id so we can assist you further.

                Regards,
                Team Cinepolis
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                  A
                  Anil kumar karyam
                  Aug 18, 2022
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                  Screen and sound disruption

                  Address: Audi 4, cinepolis SJR central mall, bhannergatta road, bengaluru

                  There was a serious disruption while playing the movie with screen shaking and sound breaking all the time while playing...it has happened during the start of the movie and they played again..but it started again sometime after intermission...
                  Very very bad experience...
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                  H
                  Harihara Suthan
                  Aug 18, 2022
                  Resolved
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                  Resolved

                  Today we have visited Cinepolis in the Fun mall Coimbatore, Movie stopped in the middle...and it's totally unbearable.So kindly take the action
                  +1 photos
                  Sep 23, 2022
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 21, 2022
                  Cinepolis India Customer Care's response                   Hi Harihara,

                  Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                  Regards,
                  Team Cinepolis
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                    R
                    Rajesh R am
                    from Bengaluru, Karnataka
                    Aug 14, 2022
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                    Address: Bengaluru

                    Hello,
                    I'm Rajesh Ram from Bangalore today I have booked a ticket for the Viruman Tamil movie at Cinepolis ETA Mall @ 6 PM Show. Link generated for UPI pay and I have paid Rs. 940. Money was deducted but I haven't received any tickets for the money I paid!

                    Please look into this problem and do the needful
                    Cinepolis India customer support has been notified about the posted complaint.
                    View replies
                    Hi Rajesh,

                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                    Regards,
                    Team Cinepolis
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                      A
                      arunbchandra
                      from Mangalore, Karnataka
                      Aug 14, 2022
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                      Address: City central mall mangalore

                      I had made booking at cinepolis mangalore screen no.4 for the movie "enna than case kodu" on 14.08.2022 for the 07.15pm show.
                      I had taken a bottle of frooti which had purchased from outside with me.
                      The security staff at the entrance won't allow me to take inside the screen stating that out side food and beverages not allowed. As per my knowledge frooti is a soft drink which differ from a beverage. I had made this complaint during interval time with the Manger of the theater. Still there is no use.
                      Although the company is serving food and beverages inside the theater why they are not allowing a drink eventhough it is not an beverage and doesn't have any security thread.
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Hi Arunbchandra,

                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email ID so we can assist you further.

                      Regards,
                      Team Cinepolis
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                        S
                        Sai Sangram
                        Aug 13, 2022
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                        Hi, I Left my Wallet at seat in Audi8 J11(VIP) Forum Shantiniketan Mall, Bangalore after 10:25PM (Sita Ramam) Show on Aug12/2022.
                        Please keep it safe. I shall collect it tomorrow morning.
                        Cinepolis India customer support has been notified about the posted complaint.
                        View replies
                        Hi Sai,

                        Thanks for writing us. We would request you to share your contact number and email ID so we can assist you further.

                        Regards,
                        Team Cinepolis
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                          0786sameer0786
                          Aug 11, 2022
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                          Resolved

                          I booked a ticket through Cinépolis mobile app and paid ₹147 through upi but haven’t got any ticket confirmation and it shows no tickets have been booked in the app. Please help
                          +1 photos
                          Aug 11, 2022
                          Complaint marked as Resolved 
                          Cinepolis support team processed the refund amount back to my bank account the next day itself.
                          Cinepolis India customer support has been notified about the posted complaint.
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                            Ilovecinema
                            Jul 29, 2022
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                            Address: Cinepolis, fun mall, avinashi road, peelamedu, coimbatore

                            In cinepolis coimbatore, the front row seats aren't generally available online but could be booked at the counter. But over the past few weeks, the front row seats aren't available at all and everyone is being forced to buy the costlier tickets. It is located in an area of colleges and most o[censored]s prefer the front row seats. No wonder most of the times not more than 20 seats are booked even on the first day. Please resolve, if not online atleast let the front row seats be available at the counter.
                            Cinepolis India customer support has been notified about the posted complaint.
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                              M
                              max654
                              Jul 27, 2022
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                              Resolved

                              Privacy of customers and misinformation

                              I have come to know from the staff of theater that inside the auditoriums cinepolis has infra red cameras. I would like to know why customers are not informed about this at time of buying tickets?

                              I would also like if cinepolis can clarify what government guidelines it follows for installation of cameras. And what all is installed inside the auditorium which might affect privacy of viewers...
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                              Princeraghawendra
                              from Patna, Bihar
                              Jul 24, 2022
                              Resolved
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                              Resolved

                              Address: Digha ghat polson, Patipul, Patna

                              The Cinepolis Patna is not following the corona guidelines and the staff including manager behaviour is not acceptable at all. They do not allow the customers to take food and beverages at the cinepolis premises but this is not for all the customers. The customers familier to them are allowed to take the f&b items but for the rest the rule is not same for rest. As apart they even dont provide any baggage counter or keep a store place for customers. As a result i had to through all 5 coke cans outside the premises. Hereby i was pushed hard by the manager and staff to through the whole can out of premises. So, its a humble request to take a serious action against the manager and fellowmen on a serious node.

                              Regards
                              Raghawendra Pandey
                              [protected]
                              Aug 29, 2022
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 27, 2022
                              Cinepolis India Customer Care's response                               Hi Raghawendra,

                              Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your email id so we can assist you further.

                              Regards,
                              Team Cinepolis
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                                Nisssss
                                Jul 19, 2022
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                                On cinepolis website, I can't see any shows on 21st July in Nodia Region. I have my day off but can't see any shows to book. Could you please help for the same
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                Thanks for writing in. Kindly stay tuned to our website/app for the latest update in this regard. You can refer to our website via the given link: https://www.cinepolisindia.com/.

                                Regards,
                                Team Cinepolis.
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