Cinepolis India Complaints & Reviews

Couple of times this has happened but today is extremely on high.. The show time is 6:35 pm and its 7:05 now. Still the movie is ongoing inside and everybody is waiting outside to get inside watch the movie. I think cinepolis is very bad maintaining the customers. It's either for the movie, popcorn, 3d equipments or anything else. I'm thinking whether to book the next ticket with cinepolis or no.

Payment done through phone pe and payment is done amount is deducted but on spot not received by your service later on it is paid but i have to pay for same coke through my card also and in this way i paid twice for same eatable (Coke). So please look after it and solve this as fast as you can and refund my amount of 210 as soon as possible. Thank you

I visited the cinepolis - magarpatta seasons mal, pune and i were surprised to see the board saying outside food and eatables not allowed. Is it still the case?
The staff didn't even allow to carry the chocolate energy bar with us. This is just pathetic, it was sealed and not used. If cinepolis really do care about the quality, the food, and their cleanliness and all why do they even allow the vendors to sell anything in their premises?...

Hii my name is shubham and my mobile no.-[protected]. My email i. D. Is [protected]@gmail.com. And i am felling very upset while using your site. First of all no customer care helpline no. Working. Second worst customer experience. First time i booked two ticket from your site but you deducted my money but not booked my ticket. I was booking two ticket for super 30 movie for dlf saket place but you made my experience worst.. Kindly look into the matter and refund my deducted amount.

Today i. E., 24.07.2019 i had booked 3 tickets for the movie the lion king 3d (Hindi) at cinepolis website for show on 25th july 2019 at 8:00 p. M.

The amount (Rs.495) has been debited from my account but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Please rectify this issue and confirm my booking through smc and email at the earlier. Or refund the entire amount...

I live in ahmedabad and frequently watch movies at your cinema at ahmedabad one mall, vastrapur, ahmedabad.

Over the past 6-9 months the picture quality in all the audis have deteriorated and movie watching experience has become pathetic.

Despite of the distance from my home, earlier i always watched all 3d movies only at cinepolis, but now avoid going there due to the pathetic picture quality/projection.

Im writing to you guys as i wish that you take this seriously and get this attended in your own interest.

Regards,

Mayank saxena
[protected]

Employee refused to give the tickets because we had 500 rupee note and bill was of 360 and he argued that we don’t keep change for everyone, either give us change or use your card then told us to wait and then to the next customer whose bill was 720 and customer gave 1000 rupees. Your employee entertained the next customer and gave him the due change. When we argued for the same that he already had change then why did he refused us.. He started misbehaving. This is how your employees treat your customers.. Worst experience

Hello... I was trying to make booking of spiderman far from home... At pune cinepolis seasons mall on dated 7 july 19... Of morning time 10.10 am... All procedure has done... Payment was also done... Money too debited from my account... But booking is not done... What do i do... Please resolve my problem as soon as possible... Hope you will help me... Thank you

Hi team,

Yesterday i came up to cinepolis cinema, grand venice greater noida for show of 4th july 2019 12:25 pm.
I have lost my wallet there. Can you please check with someone to contact with, as i have tried calling the customer service but number is switched[protected].

My wallet is of dark green color, and it's having all my cards and govt if profs.

Below is my seat number g15, audi 1, cinepolis, grand venice greater noida.

Pfa the tickets.

Regards,
Dushyant tagala
[protected]

Yesterday i went to cinepolis theatre which is located in sector 10 rohini, new delhi.
3 guys were sitting near my allocated seats and they were consuming alcohol & was creating nuissance there in the entire hall. When we asked them to talk slowly, then they all 3 sat in the stairs and started talking even more loudly. They were whistling and clapping continously for no reason. This kind of behaviour is not at all tolerable in such kind of reputed theatres where we are paying quiet high amount for tickets.
When we took this matter to the manager, he issued us 2 movie vouchers. He did his best but i am still not satisfied as a customer. Issuing voucher is not the only solution. I expect some good solution from your side.

I had purchased promotional coupons book from phoenix advertising from mangalore on november 2, 2018. The firm had mentioned the validity to be six months i. E., until end of april. However, the cinepolis mangalore staff informed that it is expired. This is wrong. I reached out to phoenix advertising to solve this issue. They mentioned they are not responsible for this and cinepolis has to resolve this. Because of this chaos, many of my coupons have been unused and it's a loss for me.
Kindly do the necessary. As of submission of my first complaint (Ticket no. 70733), 22 days had been wasted. I hope the company compensates for the same. I had raised this on april 22, 2019.
This is my second complaint as i got contacted recently from cinepolis saying offer is extended until june end. Just when there are three days remaining.

I have booked the ticket for movie "shaada" 6:30 pm show at alpha
Mall amritsar, my seat numbers are i7, i8, i9, i10. The seats are in sucha a bad shape that we are not able to sit on them specially i7, i8. We have made complaint so many times but staff is not giving any solutions, they have booked the ticket knowing it.
This is my worst experince till date, the staff is soo unprofessional and unsupportive. They are like we know the sitting is not proper if that is soo why are guys fooling customers by booking those seat. We were out for entertainment and you guys have made the experince like a hell.

I would request you to ask your manager to sit at those place for full movie and i ll pay for it.

Soo unprofessional and pathetic, didnt expect this from cinepolis and i will put this experince in online reviews every where i can so that atleast less people are fooled.

Thanks for spoiling my day

Made this transaction for buying movie tickets on Cinepolis mobile app for 375 INR on 3rd January 2018. After the payment, when I was back on the application, there was no movie ticket booked under My tickets. I didn't receive any email/sms for the booked tickets.

Have been following up with the bank and to your complaint channel through application but no resolution so far. Have spoke on Cinepolis on Facebook chat and they confirmed that the amount will be credited in few days but nothing happened and they stopped replying as well post that.

My son and I have been Cinépolis patrons for years. As of today, we have Rs. 100 each in our respective Club Cinépolis accounts. The points expire tomorrow.

Today, my son visited Cinépolis - WestEnd Mall (Pune, Maharashtra) to redeem the points and watch a movie. There was another patron along with him who was also trying to redeem his Cinépolis points as well. Unfortunately, they couldn't redeem their points as the OTP did not arrive from Cinépolis. My son tried several times to redeem the points. When he complained, one of the executives said that Cinépolis was facing a network issue and they asked him to wait.

He hen met A****T (name censored; he works at Cinépolis - WestEnd Mall). When he realised that my son won't leave, he started insisting that my son and his service provider are at fault and Cinépolis severs are working perfectly. My son asked, "If my service provider is the one to blame then how am I receiving OTPs and SMSs from other apps and services?" As expected, he had no answer.

He waited for some more time to see whether he would come and help my son. As expected, he completely ignored him.

When he walked past the waiting area inside the theatre, he saw my son. He just wanted him to leave. My son finally understood that A****T was the kind of person who preferred to ignore problems instead of solving them. He approached him. This irascible man showed his true colour, he raised his voice and categorically blamed my son and his service provider for the OTP issue. He flippantly said that my son can slog at the mall as long as he wants because he doesn't care and nothing is going to happen to him. My son raised his voice and told him that his arrogant attitude is a blot on Cinépolis. In the end, he won because my son left the theatre.

Now back to the point redemption issue. As of today, we have Rs. 100 each in our respective Club Cinépolis accounts. The points expire tomorrow. I tried to redeem the points on the Cinépolis website, the OTP did not arrive. Cinépolis now allow users to redeem Club Cinépolispoints on the Bookmyshow website, we tried that as well. Similarly, the OTP did not arrive. We enquired with Bookmyshow about the problem, what they had to say made me indignant, they informed me that several users have been facing the same issue and that there are certain network issues at Cinépolis' end since today morning. So, my son and his network provider were blamed for something he was not at all responsible for.

People like A****T are a blot on your status as one of the best multiplex chains in the world, Cinépolis.

My son and I need to be compensated for this point-redemption issue. We are not at fault. We cannot be held responsible for your network issues.

I am making this public because I know Cinépolis will ignore the truth and act like nothing has happened.

Regards

Hello Sir/Madam

His mail regarding no proper response from ETA mall cinepolis staff regarding the bill which purchased 2 month back 54 ticket and for same we requested him bill to claim in our company but from 2 month we are requesting him but he refusing us , his how your staff show customer service?( very bad service )

Finally after 2 month we got there is no use of requesting with the ETA mall cinepolis staff.

There option to give the invoice we previously got and we informed the same to him but he didn't try .

So I am requesting you now help on his issue kindly help by providing invoices for 54 ticket at each ticket price is 266rs total 14364/ and we don't want claim any GST .

We know the employees name but I don't to mention.

Because of the ETA mall cinepolis staff bad experience, we lost the exaptation on the the company (cenipolis) it resulted to loss of54 loyal customer and if company doesn't take proper action the then company will be under Risk .

Cinepolis theater management is collecting parking fees which supposed to be free of cost.

Food prices are too high in Cinepolis theater cafeteria. For ex : small pop corn costs 250 INR

Please take action against parking fees collection and food, beverages charges which are too expensive.

Middle class families like me can’t afford these prices...

Dear cinepolis, I am a regular moviegoer and I visit cinepolis very often . Recently I visited cinepolis manjeera mall kphb twice with in a gap of a week . Both the times the options I choose where out of stock like pasta Greek salad lemonade and to my surprise, yesterday when I asked to give me a medium coke .the person over the counter told me medium coke is not available and go with a larger one . It costs u only 10rs extra .
My major problem is I went to have a medium coke if it is not there I will decide what to take, wether to go with a larger one or to choose some other drink . Who the hell is he to tell me to take large coke for extra 10, that to very harshly . Fully dissatisfied with this I asked him to call the manager . The person at the counter his name is rishikanth .he called the manager and his name is vamshi (not sure ) . To my utter shock after hearing every thing what he said is "sir why is this argument for 10rs take the larger one " he didn't even scolded the person on duty infact he harshly replied to me that take a larger one which not went well with me . After this incident I went inside the auditorium and watched your new ad regarding coustomer Seva . But at manjeera mall cinepolis every time I go I never find any of your employees doin coustomer Seva . Infact they are troubling .
Recently u have introduced been menu with 100 verieties, but at this multiplex more than 80 percent items from the menu wont be available .
I want an written explanation from the person who had harsh talk with me and I need explanation from u guys what action u r going to take to make this never happen again . I[censored] didn't bother u will loose some loyal coustomers like me .

Feel free to reach me at [protected] i[censored] have any doubts

Booking I'd for your reference W3QHADP

I am currently in my seat along with my wife and 2 year kid amd our seats are damaged and broken... I have taken vedio as well of damage and we got escaped from a serious injury... Call me at[protected] to discuss this and i would like to take this to consumer forum... I am watching Bharat at screen one seat M3 M4...i am very much disappointed as i told to serving boy as well but no action

No availability of disposable water cups in such a big theatre... really disappointing ...I asked d snacks corner... everyone said no we don't have... neither did dey bother to give... really disgusting...when it comes to money dey come to Ur seat to ask order...and for a glass of water no one bothers...will never prefer Cinepolis for watching movie now onwards ... disgusting staff

Dear Cinepolis team,

Why you are vesting time of costumer by putting so many advertisements. It is horrible and too much irritating.
We are paying 230 rs. Per head for watching movie not for watching advertisement.

You have not right for vesting costumers time. It is very horrible to see advertisement for 20-30 minutes in 2 hrs movie. Is it joke with us. We are vesting money as well as time also. They have to limit time for advertisement during movies.

Please limit advertisement otherwise I will not watch movie in cinepolis.