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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
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Updated: Aug 3, 2026
Complaints 1318
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663
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655
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P
Praps
from Mumbai, Maharashtra
Oct 4, 2019
Resolved
Report
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Resolved

Address: Kamrup Metropolitan, Assam

For my issue i am asked to provide some details but they have not provided the full email id for the same. I also searched there email id in their official website but couldn't find. The provided contact number is also not working. Please ask them to provide their exact eamil id and working contact numbers in "contact us" tab.
For the reference i have attached the screenshot of their reply where email id is hidden.
Nov 11, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2019
Cinepolis India Customer Care's response Dear Pradeep,

We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

Details Required:-

Contact number:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis
Verified Support
Oct 11, 2019
Cinepolis India Customer Care's response Dear Pradeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
View replies
On 2nd october 2019 I made a ticket and payment done but ticket not issue
Reply
Cinepolis India Customer Care's response, Oct 9, 2019
Verified Support
Dear Riyan,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89023) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Oct 17, 2019
Verified Support
Dear Riyan,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
I have 175pts so what will be the deduction from actual ticket price
Plz help me out in this case
Can these redemption points will help me to buy ticket on Oct 02
I wanted to watch WAR movie so I had some loyalty points but donno to use it
Help me out
Reply
Cinepolis India Customer Care's response, Oct 9, 2019
Verified Support
Dear Customer (Rohiii),

Thank you for reaching out to us and we'll help you with the redemption process. You can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. However, if you wish to redeem the points at the Box Office, you have to inform about your registered contact number to the Box Office executive and after a few verification process the points can be redeemed.

https://www.cinepolisindia.com/

Regards,
Team Cinépolis
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    nikhil_singh
    from Igatpuri, Maharashtra
    Oct 1, 2019
    Resolved
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    Resolved

    On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

    On cinepolis website it came the transaction failed and but my club loyalty points deducted.

    Email - [protected]@gmail.com
    Phone - [protected]

    Can someone from cinepolis to solve my problem.
    Please refund my club cinepolis points.
    Nov 5, 2019
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Oct 04, 2019
    Cinepolis India Customer Care's response     Dear Nikhil,

    Sorry for the inconvenience you have faced. We have escalated your issue to our concerned team and will get back to you with an update at the earliest.

    Regards
    Team Cinépolis
    View replies
    Sir...i m coming pailwan film watching for 09.45am show...but now time 10.15am...at present also film not at Starting ...so please take action against his managemen..

    Thanking you
    Reply
    Cinepolis India Customer Care's response, Oct 3, 2019
    Verified Support
    Dear Guruprasad,

    Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (88350) in the subject line so that our team can assist you.

    Regards,
    Team Cinépolis
    Cinepolis India Customer Care's response, Oct 11, 2019
    Verified Support
    Dear Guruprasad,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards,
    Team Cinépolis
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      P
      Pratik u
      from Mumbai, Maharashtra
      Oct 1, 2019
      Resolved
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      Resolved

      Address: Westend mall Aundh, Pune, Maharashtra

      Your mobile is useless. I was trying to book the ticket for joker for 6th oct morning show. The transaction got completed and money got deducted however, i haven't got any confirmation from your.in my tickets on your app, it says i don't have any bookings. Also, you don't even have a customer support number. Please send me the confirmation asap or process the refund.
      Nov 4, 2019
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Oct 03, 2019
      Cinepolis India Customer Care's response       Dear Pratik,

      Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88110) in the subject line so that our team can assist you.

      Mode of Payment:
      Date of Transaction:

      Regards,
      Team Cinépolis
      Nov 04, 2019
      Updated by Pratik u       It's okay I have received the refund from you.

      Thank you.
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        P
        Praps
        from Mumbai, Maharashtra
        Oct 1, 2019
        Resolved
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        Resolved

        Address: Kamrup Metropolitan, Assam
        Website: www.cinepolisindia.com

        During the payment through cinepolis official website i got an option for payment under upi payment option and i went through accordingly. The amount is already deducted but still i am not getting any ticket for the same.

        I have also attached the payment deduction details

        Please acknowledge me.

        Regards
        Pradeep sharma
        Nov 16, 2019
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Oct 03, 2019
        Cinepolis India Customer Care's response         Dear Pradeep,

        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88357) in the subject line so that our team can assist you.

        Contact number:
        Email ID:
        Cinema location:
        Date of Transaction:

        Regards,
        Team Cinépolis
        Verified Support
        Oct 04, 2019
        Cinepolis India Customer Care's response         Dear Pradeep,

        We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

        Details Required:-

        Contact number:
        Email ID:
        Cinema location:
        Date of Transaction:

        Regards,
        Team Cinépolis
        Verified Support
        Oct 11, 2019
        Cinepolis India Customer Care's response         Dear Pradeep,

        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

        Regards,
        Team Cinépolis
        Oct 12, 2019
        Updated by Praps         No not yet resolved
        Oct 13, 2019
        Updated by Praps         I have already shared the said information but still not solved
        Verified Support
        Oct 14, 2019
        Cinepolis India Customer Care's response         Dear Pradeep,

        Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

        Regards
        Team Cinépolis
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          M
          Mukul Kumawat
          from Jaipur, Rajasthan
          Sep 30, 2019
          Resolved
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          Resolved

          Address: Jaipur, Rajasthan, 302012

          I went to buy a ticket from counter i forgot my mobile at home but redeemed through that no using another mobile.. This process was taking time but your manager (Mandeep) become angry and talked in a rude manner in a shameless manner
          Although i was alone in a line. If this is the hospitality.. I will never come again. Take strict actions against him.
          Nov 9, 2019
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Sep 30, 2019
          Cinepolis India Customer Care's response           Dear Mukul,

          Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (87869) in the subject line so that our team can assist you.

          Regards,
          Team Cinépolis
          Verified Support
          Oct 09, 2019
          Cinepolis India Customer Care's response           Dear Mukul,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards,
          Team Cinépolis
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            M
            mohit223
            from Jaleshwar, Odisha
            Sep 30, 2019
            Resolved
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            Resolved

            I did UPI payment for 5 tickets of rupees 1075. Money got deducted, tickets didn't show up. I did book my tickets again using Net Banking. But the money from UPI payment is still stuck and not refunded, please return it asap. Thanks.

            UPI transaction ID:[protected]
            email-ID: [protected]@gmail.com
            Cinema location: Esplanade Bhubaneswar
            Payment gateway: CCAVENUES
            Nov 11, 2019
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Oct 03, 2019
            Cinepolis India Customer Care's response             Dear Mohit,

            Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88358) in the subject line so that our team can assist you.

            Contact number:
            Date of Transaction:

            Regards,
            Team Cinépolis
            Verified Support
            Oct 11, 2019
            Cinepolis India Customer Care's response             Dear Mohit,

            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

            Regards,
            Team Cinépolis
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              S
              seema_sharma26
              from Patna, Bihar
              Sep 28, 2019
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              Address: A N COLLEGE, Boring Road, Patna, Bihar, 800013

              Cinepolis Patna, Book my show Booking ID: WS6K7PH and WMMQW2B

              I booked 4 movie tickets for Chichore movie for 6.35pm show on 28/09/2019 show at Cinepolis Patna. It has been raining very heavily in Patna since last 36hrs. I talked to and made a request to Book my show helpdesk for the cancellation of these tickets but they said to contact the Cinepolis Patna people. I have been trying since last 4hrs (12noon) but the mobile number is not reachable and/or is non-functional .This is utter negligence on the part of Cinepolis Patna people. Kindly lodge my complaint and help.
              Seema Sharma
              Patna
              Cinepolis India customer support has been notified about the posted complaint.
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                S
                Susanta Swain
                from Mumbai, Maharashtra
                Sep 25, 2019
                Resolved
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                Hey good morning,

                I booked a ticket for the movie saaho for 30th august showtime is 9.30 am. Which i am attaching the screenshot of the confirmed email.
                But when i reached at the cinema hall, they said due to the technical problem content is not available, so refund already initiated, it may reflect after 3 weeks in your bank account. But it's already 28 days gone and it's not refunded. Also one message was came to my cellphone with same stated. I am also attaching that message to you.

                Please take this email as serious and made on investigation such that when i will got my refund.
                Nov 5, 2019
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Sep 26, 2019
                Cinepolis India Customer Care's response                 Dear Susanta,

                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

                Contact number:
                Email ID:
                Date of Transaction:

                Regards,
                Team Cinépolis
                Verified Support
                Sep 26, 2019
                Cinepolis India Customer Care's response                 Dear Susanta,

                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

                Contact number:
                Email ID:

                Regards,
                Team Cinépolis
                Verified Support
                Oct 04, 2019
                Cinepolis India Customer Care's response                 Dear Susanta,

                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                Regards,
                Team Cinépolis
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                  S
                  Shashank Neve
                  from Pune, Maharashtra
                  Sep 21, 2019
                  Resolved
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                  Address: Cinepolis westend Mall pune, Pune, Maharashtra, 411007

                  Booked 2 tickets of movie chichhore for cinepolis westend mall pune for 2.30 pm saturday[protected] using ur app. After payment got transaction failed error but money was debited from my card. Kindly provide me tickets or refund as ur app doesn't show the tickets even when money got debited from my card. Let me know where and whom to reach as well.
                  Nov 5, 2019
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 21, 2019
                  Cinepolis India Customer Care's response                   Dear Shashank,

                  Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 86505 ) in the subject line so that our team can assist you.

                  Contact number:
                  Email ID:
                  Date of Transaction:

                  Regards,
                  Team Cinépolis
                  Verified Support
                  Sep 30, 2019
                  Cinepolis India Customer Care's response                   Dear Shashank,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards,
                  Team Cinépolis
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                    D
                    daven batra
                    from Ludhiana, Punjab
                    Sep 20, 2019
                    Resolved
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                    Resolved

                    Address: 134003

                    Dear sir,

                    Yesterday (19.09.2019) i was booked a 2 ticket of chhichhore with my club no.[protected] at fun cinema, galaxy mall, ambala city. But am not received reward points in my account yet. Please check & credit the reward points in my account for using the points in next movie.
                    Regards-

                    Daven batra
                    Mail-id - daven. [protected]@rediffmail.com
                    Mobile-[protected]
                    Oct 24, 2019
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 21, 2019
                    Cinepolis India Customer Care's response                     Dear Daven,

                    We have re-escalated your concern to our team. Request your patience in the interim.

                    Regards,
                    Verified Support
                    Sep 21, 2019
                    Cinepolis India Customer Care's response                     Dear Daven,

                    We have re-escalated your concern to our team. Request your patience in the interim.

                    Regards,
                    Team Cinépolis
                    View replies
                    I have 100 club points in my cinepolis account not ae to reedem it says invalid points . Am fedup with the service no one is responding
                    Reply
                    Cinepolis India Customer Care's response, Sep 25, 2019
                    Verified Support
                    Dear Karthik,

                    Thanks for writing to us. Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only.

                    Regards,
                    Team Cinépolis
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                      V
                      Vijay19851994
                      from Delhi, Delhi
                      Sep 19, 2019
                      Resolved
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                      Resolved

                      Address: 500016

                      Hi,
                      Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also.
                      Oct 26, 2019
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 20, 2019
                      Cinepolis India Customer Care's response                       Dear Vijay,

                      Thank you for reaching out to us. We would like to inform you that we do not have CCTV cameras installed inside the theatre.

                      Regards,
                      Team Cinépolis.
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                        Y
                        Yojna Chauhan
                        from Delhi, Delhi
                        Sep 16, 2019
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi

                        I just booked 3 tickets for dream girl, 8:25 pm show at dlf saket cinepolis.money deducted from paytm wallet, ticket not recieved.please assist on the same at the earliest.none of you customer care numbers are available.kindly tell me if my money will be refunded or I will get my tickets asap.As I need to go for a 8:25 show.
                        Kindly help.

                        Thanks
                        Yojna
                        Oct 27, 2019
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 18, 2019
                        Cinepolis India Customer Care's response                         Dear Yojna,

                        Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (86112) in the subject line so that our team can assist you.

                        Regards,
                        Team Cinépolis
                        Verified Support
                        Sep 26, 2019
                        Cinepolis India Customer Care's response                         Dear Yojna,

                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                        Regards,
                        Team Cinépolis
                        View replies
                        In Cinepolis site when I try to book tickets it asked for patron. I don't know what that means please help me to proceed further ASAP please check into the issue and call me in [protected]

                        Thank you
                        Reply
                        Cinepolis India Customer Care's response, Sep 19, 2019
                        Verified Support
                        Dear Thilak,

                        Thanks for reaching out to us for assistance. Please note that you have to write the name of the person booking the tickets in the 'Patron' section. Hope this helps!

                        Regards,
                        Team Cinépolis
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                          A
                          Ali007
                          from Mumbai, Maharashtra
                          Sep 11, 2019
                          Resolved
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                          Resolved

                          Address: Vanice Mall Noida Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201308

                          I visited with my wife at cinepolis grand venice noida uttar pradesh.
                          Den i want to purchase two tickets of movie so they told me that this particular tickets are available with combo only which i really dont want to buy they charged me extra amount along with my tickets which no mean to me so when i asked them not to add combo so he rudely denied n says that "sir if you dont want to add combo then sorry seats are not availble so either choose another seat or purchase online" this kind of behaviour n forcement is really not tolerable as i alreafy told him that today is my fast still the guy is like forcing me. His name is rahul who is attending me and really don't appreciate this kind of behaviour as completely not justified.
                          Oct 22, 2019
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 13, 2019
                          Cinepolis India Customer Care's response                           Dear Ali,

                          Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85264 ) in the subject line so that our team can assist you.

                          Contact number:
                          Email ID:

                          Regards,
                          Team Cinépolis
                          Verified Support
                          Sep 21, 2019
                          Cinepolis India Customer Care's response                           Dear Ali,

                          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                          Regards,
                          Team Cinépolis
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                            H
                            Heli Bhatt
                            from Mumbai, Maharashtra
                            Sep 10, 2019
                            Resolved
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                            Resolved

                            Address: Vadodara, Gujarat, 390023

                            I am complaining about cinepolis vadodara, inorbit mall. From last 3 times the theatre is highly lacking the punctuality about show timings. It starts minimum 20-25 mins late which is very disappointing. It is not expected to be disappointed jn such basic thing. One time we had to inform the management to open the screen, which they totally forgot. Our time is very precious, please respect it.
                            Oct 13, 2019
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 11, 2019
                            Cinepolis India Customer Care's response                             Dear Heli,

                            Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

                            Regards,
                            Team Cinépolis
                            View replies
                            As of Government of Maharashtra has passed a law in which we the consumers can take outside etables in the cinema hall then this cinema hall should aslo accept it. Why they are not allowing to take outside eatables.
                            Reply
                            Cinepolis India Customer Care's response, Sep 18, 2019
                            Verified Support
                            Dear Pruthvi,

                            Thank you for reaching out to us. We clarify our stand as a law-abiding organization and as when such ruling is passed we will implement the same. As on date, the matter is sub-judice before the Honorable Bombay High Court and no decision is taken so far.

                            Regards
                            Team Cinépolis
                            I hav bought 2 tickets of saaho on 6th sep 2019 For the show of 7th sep 2019 i forget to take my physical tickets nakul (he is a cinepolis associate in there cinema) who is my friend but i had a photograph of tickets but they didn't allow me entry i want strict action against this
                            Reply
                            Cinepolis India Customer Care's response, Sep 19, 2019
                            Verified Support
                            Dear Customer (Sacchu12),

                            Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (86194) in the subject line so that our team can assist you.

                            Regards,
                            Team Cinépolis
                            Cinepolis India Customer Care's response, Sep 27, 2019
                            Verified Support
                            Dear Customer (Sacchu12),

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards,
                            Team Cinépolis
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                              P
                              puneeth
                              from Bengaluru, Karnataka
                              Sep 10, 2019
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                              Address: Magadi road ETA mall, Bangalore, Karnataka

                              In weekend i went to watch a movie at cinepolis eta mall bangalore. The pricing of the movie is high on weekend along with that popcorn, coke and other items are too costly as well. Also the popcorn which i got was not hot as well. Need to do something in terms of price point. Common man is not able to afford such a luxury. Please atleast make popcorn price less.
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 11, 2019
                              Cinepolis India Customer Care's response                               Dear Puneeth,

                              Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

                              Regards,
                              Team Cinépolis
                              Sep 18, 2019
                              Updated by puneeth                               I just don't want the feedback to be shared. I want to see the action taken also. I[censored] charge so heavily on popcorn, coke, nachos, sandwiches and all other items a common man cannot afford it. Also not allowing outside item .Either one of them u need to do . Entertainment doesn't mean looting People as u want to earn heavily from it. Entertainment is a service provided to the customer with best of its interest. Everything in ETA Cinepolis is costly.
                              Sep 20, 2019
                              Updated by puneeth                               Cinepolis ETA Mall any action plan designed??
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                                Vinay8533
                                from Delhi, Delhi
                                Sep 9, 2019
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                                Today i booked two tickets for chichore movie 6.25 pm show, the amount for two tickets detected from my bank account but ticket is not generated yet please tell me when i will got my money back or before starting a show i will receive my ticket. And give me the contact number of your company coustmer care so that i can contact with to know the status of my issue.
                                My mail id is - vinay. Rawat.[protected]@gmail.com
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 09, 2019
                                Cinepolis India Customer Care's response                                 Dear Vinay,

                                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85024 ) in the subject line so that our team can assist you.

                                Contact number:
                                Cinema location:
                                Mode of Payment:

                                Regards,
                                Team Cinépolis
                                Verified Support
                                Sep 19, 2019
                                Cinepolis India Customer Care's response                                 Dear Vinay,

                                Information about your complaint is still awaited from you. Feel free to get in touch with us in case your concern is still not resolved,

                                Regards,
                                Team Cinépolis
                                Sep 19, 2019
                                Updated by Vinay8533                                 Problem resolved
                                View replies
                                Email id is not showing properly please send me proper email id it is showing [protected]@cinepolis.com in my mail
                                Reply
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                                  vinodnitj
                                  from Mohali, Punjab
                                  Sep 8, 2019
                                  Resolved
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                                  Resolved

                                  Hello,

                                  My name vinod kumar. I tried to book movie (Cinepolis bestech square mohali) on weekend to avail yes bank weekend offer through cinepolis app but it is not showing promotional offer on payment page this is third time happening with me.
                                  Why are you fooling the customer as you withdraw the offer during weekend. Very pathetic app
                                  My email id is vinod. [protected]@gmail.com.
                                  Please h
                                  Oct 25, 2019
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 09, 2019
                                  Cinepolis India Customer Care's response                                   Dear Vinod,

                                  Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number ( 85009 ) in the subject line so that our team can assist you.

                                  Regards,
                                  Team Cinépolis
                                  Verified Support
                                  Sep 17, 2019
                                  Cinepolis India Customer Care's response                                   Dear Vinod,

                                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                  Regards,
                                  Team Cinépolis
                                  View replies
                                  I have booked tickets from Cinepolis app and used UPI for payment. After completion of payment i have not received my tickets on my App.

                                  I have tried calling to customer care and season mall Cinepolis contact number but both the numbers are not available.
                                  Reply
                                  Cinepolis India Customer Care's response, Sep 18, 2019
                                  Verified Support
                                  Dear Lalit,

                                  Thanks for writing to us. Could you please confirm if you have received a confirmation email from [email protected] on your registered email ID. Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                  Regards,
                                  Team Cinépolis
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                                    A
                                    Anweshi Dewan
                                    from Delhi, Delhi
                                    Sep 7, 2019
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra, 411008

                                    Hello, my name is anweshi dewan. I tried to book 3 tickets for batla house movie through cinepolis website on 7th september 2019 at 11.04 a. M. I did my payment through phonepe, transaction id - p1909071104158343749595. My money was deducted but the tickets are not booked. It showed some internal error happened and i'll not be charged, but they charged me and the transaction number i already provided. Kindly look into the matter. I'm requesting my refund
                                    Oct 19, 2019
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Sep 07, 2019
                                    Updated by Anweshi Dewan                                     And please give me a customer care number, so that I can talk to
                                    Verified Support
                                    Sep 09, 2019
                                    Cinepolis India Customer Care's response                                     Dear Anweshi,

                                    Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85003 ) in the subject line so that our team can assist you.

                                    Contact number:
                                    Email ID:
                                    Cinema location:

                                    Regards,
                                    Team Cinépolis
                                    Verified Support
                                    Sep 17, 2019
                                    Cinepolis India Customer Care's response                                     Dear Anweshi,

                                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                    Regards,
                                    Team Cinépolis
                                    View replies
                                    I have booked a ticket for movie sahoo through bookmyshow for Sunday booking id WJKG65J.
                                    Want to cancel the same and book tickets for mussion mangal same time for Monday
                                    Kindly help with the same.
                                    Reply
                                    Cinepolis India Customer Care's response, Sep 11, 2019
                                    Verified Support
                                    Dear Customer (Ayole & ANu Vlogs),

                                    We regret to inform you that as per government regulations, once a ticket has been paid for, it is considered to be sold. Hence, we will not able to provide you any kind of replacement or refund in such cases.

                                    Regards,
                                    Team Cinépolis
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                                      Riya Merchant
                                      from Mohali, Punjab
                                      Sep 4, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chandigarh, Chandigarh

                                      On 2nd september 2019- i went for mission mangal at cinepolis sector 17 chandigarh (7:40 show).in the interval i ate the sausage bun roll with different sauces. The next morning i had severe food poisoning - low bp, high (102) fever, several episodes of vomiting and loose motions to the extent that doctors advised me to get admitted in the hospital (Healing touch, sector 34, chandigarh). I have suffered from extreme pain and agony over the food they provide.
                                      Oct 14, 2019
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 05, 2019
                                      Cinepolis India Customer Care's response                                       Dear Riya,

                                      Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 84622 ) in the subject line so that our team can assist you.

                                      Contact number:
                                      Email ID:

                                      Regards,
                                      Team Cinépolis
                                      Verified Support
                                      Sep 13, 2019
                                      Cinepolis India Customer Care's response                                       Dear Riya,

                                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                      Regards,
                                      Team Cinépolis
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                                        K
                                        Kumar Shatamanyu
                                        from New Delhi, Delhi
                                        Sep 1, 2019
                                        Resolved
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                                        Resolved

                                        Address: Near, Plot No SH3, Site IV, Pari Chowk, Greater Noida, Uttar Pradesh 201308, Gautam Buddh Nagar, Uttar Pradesh, 201308

                                        I went to purchase movie ticket at Cinepolis Greater Noida, and they said popcorn and cold drink is compulsory to buy or no movie ticket, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket.This is really bad about Cinepolis Greater Noida that they are looting customers each day with such a bad scam. I think management must look into matter otherwise consumer forum is the last option for customers.
                                        Oct 15, 2019
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 02, 2019
                                        Cinepolis India Customer Care's response                                         Dear Shatamanyu,

                                        Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number ( 84361 ) in the subject line so that our team can assist you.

                                        Regards,
                                        Team Cinépolis
                                        Verified Support
                                        Sep 11, 2019
                                        Cinepolis India Customer Care's response                                         Dear Shatamanyu,

                                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                        Regards,
                                        Team Cinépolis
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