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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 15, 2026
Complaints 1319
Resolved
663
Unresolved
656
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 30

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T
Terrydsouza
from Mumbai, Maharashtra
Oct 6, 2019
Resolved
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Resolved

Address: Thane, Maharashtra

On 14th of sep i had booked 2 tickets online for ₹350 at cinestar majiwada thane w, money was deducted but ticket was not issued. I messaged cinepolis on twitter who assured me refund and asked me to book tickets again i did that.
Later after few days they revert saying they haven't received any payments.
I gave them receipt of payment for which they said they will get back but till date they are just ignoring the situation and giving me run around.
Request you to look into this matter
Nov 19, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2019
Cinepolis India Customer Care's response Dear Terry,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88793) in the subject line so that our team can assist you.

Contact number:
Email ID:

Regards,
Team Cinépolis
Oct 07, 2019
Updated by Terrydsouza What is [protected]@cinepolis.com? how do I share my information?
Verified Support
Oct 09, 2019
Cinepolis India Customer Care's response Dear Terry,

We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88793) in the subject line so that our team can assist you. 

Details Required:-

Contact number:
Email ID:

Regards,
Team Cinépolis
Verified Support
Oct 09, 2019
Cinepolis India Customer Care's response Dear Terry,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. 

Regards,
Team Cinépolis
Verified Support
Oct 19, 2019
Cinepolis India Customer Care's response Dear Terry,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance.

Regards,
Team Cinépolis
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    P
    Praps
    from Mumbai, Maharashtra
    Oct 4, 2019
    Resolved
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    Resolved

    Address: Kamrup Metropolitan, Assam

    For my issue i am asked to provide some details but they have not provided the full email id for the same. I also searched there email id in their official website but couldn't find. The provided contact number is also not working. Please ask them to provide their exact eamil id and working contact numbers in "contact us" tab.
    For the reference i have attached the screenshot of their reply where email id is hidden.
    Nov 11, 2019
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Oct 04, 2019
    Cinepolis India Customer Care's response     Dear Pradeep,

    We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

    Details Required:-

    Contact number:
    Email ID:
    Cinema location:
    Date of Transaction:

    Regards,
    Team Cinépolis
    Verified Support
    Oct 11, 2019
    Cinepolis India Customer Care's response     Dear Pradeep,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards,
    Team Cinépolis
    View replies
    On 2nd october 2019 I made a ticket and payment done but ticket not issue
    Reply
    Cinepolis India Customer Care's response, Oct 9, 2019
    Verified Support
    Dear Riyan,

    Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89023) in the subject line so that our team can assist you.

    Contact number:
    Email ID:
    Cinema location:

    Regards,
    Team Cinépolis
    Cinepolis India Customer Care's response, Oct 17, 2019
    Verified Support
    Dear Riyan,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards,
    Team Cinépolis
    I have 175pts so what will be the deduction from actual ticket price
    Plz help me out in this case
    Can these redemption points will help me to buy ticket on Oct 02
    I wanted to watch WAR movie so I had some loyalty points but donno to use it
    Help me out
    Reply
    Cinepolis India Customer Care's response, Oct 9, 2019
    Verified Support
    Dear Customer (Rohiii),

    Thank you for reaching out to us and we'll help you with the redemption process. You can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. However, if you wish to redeem the points at the Box Office, you have to inform about your registered contact number to the Box Office executive and after a few verification process the points can be redeemed.

    https://www.cinepolisindia.com/

    Regards,
    Team Cinépolis
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      N
      nikhil_singh
      from Igatpuri, Maharashtra
      Oct 1, 2019
      Resolved
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      Resolved

      On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

      On cinepolis website it came the transaction failed and but my club loyalty points deducted.

      Email - [protected]@gmail.com
      Phone - [protected]

      Can someone from cinepolis to solve my problem.
      Please refund my club cinepolis points.
      Nov 5, 2019
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Oct 04, 2019
      Cinepolis India Customer Care's response       Dear Nikhil,

      Sorry for the inconvenience you have faced. We have escalated your issue to our concerned team and will get back to you with an update at the earliest.

      Regards
      Team Cinépolis
      View replies
      Sir...i m coming pailwan film watching for 09.45am show...but now time 10.15am...at present also film not at Starting ...so please take action against his managemen..

      Thanking you
      Reply
      Cinepolis India Customer Care's response, Oct 3, 2019
      Verified Support
      Dear Guruprasad,

      Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (88350) in the subject line so that our team can assist you.

      Regards,
      Team Cinépolis
      Cinepolis India Customer Care's response, Oct 11, 2019
      Verified Support
      Dear Guruprasad,

      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

      Regards,
      Team Cinépolis
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        P
        Pratik u
        from Mumbai, Maharashtra
        Oct 1, 2019
        Resolved
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        Resolved

        Address: Westend mall Aundh, Pune, Maharashtra

        Your mobile is useless. I was trying to book the ticket for joker for 6th oct morning show. The transaction got completed and money got deducted however, i haven't got any confirmation from your.in my tickets on your app, it says i don't have any bookings. Also, you don't even have a customer support number. Please send me the confirmation asap or process the refund.
        Nov 4, 2019
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Oct 03, 2019
        Cinepolis India Customer Care's response         Dear Pratik,

        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88110) in the subject line so that our team can assist you.

        Mode of Payment:
        Date of Transaction:

        Regards,
        Team Cinépolis
        Nov 04, 2019
        Updated by Pratik u         It's okay I have received the refund from you.

        Thank you.
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          P
          Praps
          from Mumbai, Maharashtra
          Oct 1, 2019
          Resolved
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          Resolved

          Address: Kamrup Metropolitan, Assam
          Website: www.cinepolisindia.com

          During the payment through cinepolis official website i got an option for payment under upi payment option and i went through accordingly. The amount is already deducted but still i am not getting any ticket for the same.

          I have also attached the payment deduction details

          Please acknowledge me.

          Regards
          Pradeep sharma
          Nov 16, 2019
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Oct 03, 2019
          Cinepolis India Customer Care's response           Dear Pradeep,

          Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88357) in the subject line so that our team can assist you.

          Contact number:
          Email ID:
          Cinema location:
          Date of Transaction:

          Regards,
          Team Cinépolis
          Verified Support
          Oct 04, 2019
          Cinepolis India Customer Care's response           Dear Pradeep,

          We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

          Details Required:-

          Contact number:
          Email ID:
          Cinema location:
          Date of Transaction:

          Regards,
          Team Cinépolis
          Verified Support
          Oct 11, 2019
          Cinepolis India Customer Care's response           Dear Pradeep,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards,
          Team Cinépolis
          Oct 12, 2019
          Updated by Praps           No not yet resolved
          Oct 13, 2019
          Updated by Praps           I have already shared the said information but still not solved
          Verified Support
          Oct 14, 2019
          Cinepolis India Customer Care's response           Dear Pradeep,

          Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

          Regards
          Team Cinépolis
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            M
            Mukul Kumawat
            from Jaipur, Rajasthan
            Sep 30, 2019
            Resolved
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            Resolved

            Address: Jaipur, Rajasthan, 302012

            I went to buy a ticket from counter i forgot my mobile at home but redeemed through that no using another mobile.. This process was taking time but your manager (Mandeep) become angry and talked in a rude manner in a shameless manner
            Although i was alone in a line. If this is the hospitality.. I will never come again. Take strict actions against him.
            Nov 9, 2019
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Sep 30, 2019
            Cinepolis India Customer Care's response             Dear Mukul,

            Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (87869) in the subject line so that our team can assist you.

            Regards,
            Team Cinépolis
            Verified Support
            Oct 09, 2019
            Cinepolis India Customer Care's response             Dear Mukul,

            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

            Regards,
            Team Cinépolis
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              M
              mohit223
              from Jaleshwar, Odisha
              Sep 30, 2019
              Resolved
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              Resolved

              I did UPI payment for 5 tickets of rupees 1075. Money got deducted, tickets didn't show up. I did book my tickets again using Net Banking. But the money from UPI payment is still stuck and not refunded, please return it asap. Thanks.

              UPI transaction ID:[protected]
              email-ID: [protected]@gmail.com
              Cinema location: Esplanade Bhubaneswar
              Payment gateway: CCAVENUES
              Nov 11, 2019
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              Oct 03, 2019
              Cinepolis India Customer Care's response               Dear Mohit,

              Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88358) in the subject line so that our team can assist you.

              Contact number:
              Date of Transaction:

              Regards,
              Team Cinépolis
              Verified Support
              Oct 11, 2019
              Cinepolis India Customer Care's response               Dear Mohit,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards,
              Team Cinépolis
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                S
                seema_sharma26
                from Patna, Bihar
                Sep 28, 2019
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                Address: A N COLLEGE, Boring Road, Patna, Bihar, 800013

                Cinepolis Patna, Book my show Booking ID: WS6K7PH and WMMQW2B

                I booked 4 movie tickets for Chichore movie for 6.35pm show on 28/09/2019 show at Cinepolis Patna. It has been raining very heavily in Patna since last 36hrs. I talked to and made a request to Book my show helpdesk for the cancellation of these tickets but they said to contact the Cinepolis Patna people. I have been trying since last 4hrs (12noon) but the mobile number is not reachable and/or is non-functional .This is utter negligence on the part of Cinepolis Patna people. Kindly lodge my complaint and help.
                Seema Sharma
                Patna
                Cinepolis India customer support has been notified about the posted complaint.
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                  S
                  Susanta Swain
                  from Mumbai, Maharashtra
                  Sep 25, 2019
                  Resolved
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                  Resolved

                  Hey good morning,

                  I booked a ticket for the movie saaho for 30th august showtime is 9.30 am. Which i am attaching the screenshot of the confirmed email.
                  But when i reached at the cinema hall, they said due to the technical problem content is not available, so refund already initiated, it may reflect after 3 weeks in your bank account. But it's already 28 days gone and it's not refunded. Also one message was came to my cellphone with same stated. I am also attaching that message to you.

                  Please take this email as serious and made on investigation such that when i will got my refund.
                  Nov 5, 2019
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 26, 2019
                  Cinepolis India Customer Care's response                   Dear Susanta,

                  Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

                  Contact number:
                  Email ID:
                  Date of Transaction:

                  Regards,
                  Team Cinépolis
                  Verified Support
                  Sep 26, 2019
                  Cinepolis India Customer Care's response                   Dear Susanta,

                  Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

                  Contact number:
                  Email ID:

                  Regards,
                  Team Cinépolis
                  Verified Support
                  Oct 04, 2019
                  Cinepolis India Customer Care's response                   Dear Susanta,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards,
                  Team Cinépolis
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                    S
                    Shashank Neve
                    from Pune, Maharashtra
                    Sep 21, 2019
                    Resolved
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                    Resolved

                    Address: Cinepolis westend Mall pune, Pune, Maharashtra, 411007

                    Booked 2 tickets of movie chichhore for cinepolis westend mall pune for 2.30 pm saturday[protected] using ur app. After payment got transaction failed error but money was debited from my card. Kindly provide me tickets or refund as ur app doesn't show the tickets even when money got debited from my card. Let me know where and whom to reach as well.
                    Nov 5, 2019
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 21, 2019
                    Cinepolis India Customer Care's response                     Dear Shashank,

                    Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 86505 ) in the subject line so that our team can assist you.

                    Contact number:
                    Email ID:
                    Date of Transaction:

                    Regards,
                    Team Cinépolis
                    Verified Support
                    Sep 30, 2019
                    Cinepolis India Customer Care's response                     Dear Shashank,

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards,
                    Team Cinépolis
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                      D
                      daven batra
                      from Ludhiana, Punjab
                      Sep 20, 2019
                      Resolved
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                      Resolved

                      Address: 134003

                      Dear sir,

                      Yesterday (19.09.2019) i was booked a 2 ticket of chhichhore with my club no.[protected] at fun cinema, galaxy mall, ambala city. But am not received reward points in my account yet. Please check & credit the reward points in my account for using the points in next movie.
                      Regards-

                      Daven batra
                      Mail-id - daven. [protected]@rediffmail.com
                      Mobile-[protected]
                      Oct 24, 2019
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 21, 2019
                      Cinepolis India Customer Care's response                       Dear Daven,

                      We have re-escalated your concern to our team. Request your patience in the interim.

                      Regards,
                      Verified Support
                      Sep 21, 2019
                      Cinepolis India Customer Care's response                       Dear Daven,

                      We have re-escalated your concern to our team. Request your patience in the interim.

                      Regards,
                      Team Cinépolis
                      View replies
                      I have 100 club points in my cinepolis account not ae to reedem it says invalid points . Am fedup with the service no one is responding
                      Reply
                      Cinepolis India Customer Care's response, Sep 25, 2019
                      Verified Support
                      Dear Karthik,

                      Thanks for writing to us. Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only.

                      Regards,
                      Team Cinépolis
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                        V
                        Vijay19851994
                        from Delhi, Delhi
                        Sep 19, 2019
                        Resolved
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                        Address: 500016

                        Hi,
                        Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also.
                        Oct 26, 2019
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 20, 2019
                        Cinepolis India Customer Care's response                         Dear Vijay,

                        Thank you for reaching out to us. We would like to inform you that we do not have CCTV cameras installed inside the theatre.

                        Regards,
                        Team Cinépolis.
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                          Y
                          Yojna Chauhan
                          from Delhi, Delhi
                          Sep 16, 2019
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi

                          I just booked 3 tickets for dream girl, 8:25 pm show at dlf saket cinepolis.money deducted from paytm wallet, ticket not recieved.please assist on the same at the earliest.none of you customer care numbers are available.kindly tell me if my money will be refunded or I will get my tickets asap.As I need to go for a 8:25 show.
                          Kindly help.

                          Thanks
                          Yojna
                          Oct 27, 2019
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 18, 2019
                          Cinepolis India Customer Care's response                           Dear Yojna,

                          Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (86112) in the subject line so that our team can assist you.

                          Regards,
                          Team Cinépolis
                          Verified Support
                          Sep 26, 2019
                          Cinepolis India Customer Care's response                           Dear Yojna,

                          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                          Regards,
                          Team Cinépolis
                          View replies
                          In Cinepolis site when I try to book tickets it asked for patron. I don't know what that means please help me to proceed further ASAP please check into the issue and call me in [protected]

                          Thank you
                          Reply
                          Cinepolis India Customer Care's response, Sep 19, 2019
                          Verified Support
                          Dear Thilak,

                          Thanks for reaching out to us for assistance. Please note that you have to write the name of the person booking the tickets in the 'Patron' section. Hope this helps!

                          Regards,
                          Team Cinépolis
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                            A
                            Ali007
                            from Mumbai, Maharashtra
                            Sep 11, 2019
                            Resolved
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                            Resolved

                            Address: Vanice Mall Noida Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201308

                            I visited with my wife at cinepolis grand venice noida uttar pradesh.
                            Den i want to purchase two tickets of movie so they told me that this particular tickets are available with combo only which i really dont want to buy they charged me extra amount along with my tickets which no mean to me so when i asked them not to add combo so he rudely denied n says that "sir if you dont want to add combo then sorry seats are not availble so either choose another seat or purchase online" this kind of behaviour n forcement is really not tolerable as i alreafy told him that today is my fast still the guy is like forcing me. His name is rahul who is attending me and really don't appreciate this kind of behaviour as completely not justified.
                            Oct 22, 2019
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 13, 2019
                            Cinepolis India Customer Care's response                             Dear Ali,

                            Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85264 ) in the subject line so that our team can assist you.

                            Contact number:
                            Email ID:

                            Regards,
                            Team Cinépolis
                            Verified Support
                            Sep 21, 2019
                            Cinepolis India Customer Care's response                             Dear Ali,

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards,
                            Team Cinépolis
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                              H
                              Heli Bhatt
                              from Mumbai, Maharashtra
                              Sep 10, 2019
                              Resolved
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                              Resolved

                              Address: Vadodara, Gujarat, 390023

                              I am complaining about cinepolis vadodara, inorbit mall. From last 3 times the theatre is highly lacking the punctuality about show timings. It starts minimum 20-25 mins late which is very disappointing. It is not expected to be disappointed jn such basic thing. One time we had to inform the management to open the screen, which they totally forgot. Our time is very precious, please respect it.
                              Oct 13, 2019
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 11, 2019
                              Cinepolis India Customer Care's response                               Dear Heli,

                              Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

                              Regards,
                              Team Cinépolis
                              View replies
                              As of Government of Maharashtra has passed a law in which we the consumers can take outside etables in the cinema hall then this cinema hall should aslo accept it. Why they are not allowing to take outside eatables.
                              Reply
                              Cinepolis India Customer Care's response, Sep 18, 2019
                              Verified Support
                              Dear Pruthvi,

                              Thank you for reaching out to us. We clarify our stand as a law-abiding organization and as when such ruling is passed we will implement the same. As on date, the matter is sub-judice before the Honorable Bombay High Court and no decision is taken so far.

                              Regards
                              Team Cinépolis
                              I hav bought 2 tickets of saaho on 6th sep 2019 For the show of 7th sep 2019 i forget to take my physical tickets nakul (he is a cinepolis associate in there cinema) who is my friend but i had a photograph of tickets but they didn't allow me entry i want strict action against this
                              Reply
                              Cinepolis India Customer Care's response, Sep 19, 2019
                              Verified Support
                              Dear Customer (Sacchu12),

                              Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (86194) in the subject line so that our team can assist you.

                              Regards,
                              Team Cinépolis
                              Cinepolis India Customer Care's response, Sep 27, 2019
                              Verified Support
                              Dear Customer (Sacchu12),

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards,
                              Team Cinépolis
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                                puneeth
                                from Bengaluru, Karnataka
                                Sep 10, 2019
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                                Address: Magadi road ETA mall, Bangalore, Karnataka

                                In weekend i went to watch a movie at cinepolis eta mall bangalore. The pricing of the movie is high on weekend along with that popcorn, coke and other items are too costly as well. Also the popcorn which i got was not hot as well. Need to do something in terms of price point. Common man is not able to afford such a luxury. Please atleast make popcorn price less.
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 11, 2019
                                Cinepolis India Customer Care's response                                 Dear Puneeth,

                                Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

                                Regards,
                                Team Cinépolis
                                Sep 18, 2019
                                Updated by puneeth                                 I just don't want the feedback to be shared. I want to see the action taken also. I[censored] charge so heavily on popcorn, coke, nachos, sandwiches and all other items a common man cannot afford it. Also not allowing outside item .Either one of them u need to do . Entertainment doesn't mean looting People as u want to earn heavily from it. Entertainment is a service provided to the customer with best of its interest. Everything in ETA Cinepolis is costly.
                                Sep 20, 2019
                                Updated by puneeth                                 Cinepolis ETA Mall any action plan designed??
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                                  Vinay8533
                                  from Delhi, Delhi
                                  Sep 9, 2019
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                                  Today i booked two tickets for chichore movie 6.25 pm show, the amount for two tickets detected from my bank account but ticket is not generated yet please tell me when i will got my money back or before starting a show i will receive my ticket. And give me the contact number of your company coustmer care so that i can contact with to know the status of my issue.
                                  My mail id is - vinay. Rawat.[protected]@gmail.com
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 09, 2019
                                  Cinepolis India Customer Care's response                                   Dear Vinay,

                                  Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85024 ) in the subject line so that our team can assist you.

                                  Contact number:
                                  Cinema location:
                                  Mode of Payment:

                                  Regards,
                                  Team Cinépolis
                                  Verified Support
                                  Sep 19, 2019
                                  Cinepolis India Customer Care's response                                   Dear Vinay,

                                  Information about your complaint is still awaited from you. Feel free to get in touch with us in case your concern is still not resolved,

                                  Regards,
                                  Team Cinépolis
                                  Sep 19, 2019
                                  Updated by Vinay8533                                   Problem resolved
                                  View replies
                                  Email id is not showing properly please send me proper email id it is showing [protected]@cinepolis.com in my mail
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                                    vinodnitj
                                    from Mohali, Punjab
                                    Sep 8, 2019
                                    Resolved
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                                    Resolved

                                    Hello,

                                    My name vinod kumar. I tried to book movie (Cinepolis bestech square mohali) on weekend to avail yes bank weekend offer through cinepolis app but it is not showing promotional offer on payment page this is third time happening with me.
                                    Why are you fooling the customer as you withdraw the offer during weekend. Very pathetic app
                                    My email id is vinod. [protected]@gmail.com.
                                    Please h
                                    Oct 25, 2019
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 09, 2019
                                    Cinepolis India Customer Care's response                                     Dear Vinod,

                                    Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number ( 85009 ) in the subject line so that our team can assist you.

                                    Regards,
                                    Team Cinépolis
                                    Verified Support
                                    Sep 17, 2019
                                    Cinepolis India Customer Care's response                                     Dear Vinod,

                                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                    Regards,
                                    Team Cinépolis
                                    View replies
                                    I have booked tickets from Cinepolis app and used UPI for payment. After completion of payment i have not received my tickets on my App.

                                    I have tried calling to customer care and season mall Cinepolis contact number but both the numbers are not available.
                                    Reply
                                    Cinepolis India Customer Care's response, Sep 18, 2019
                                    Verified Support
                                    Dear Lalit,

                                    Thanks for writing to us. Could you please confirm if you have received a confirmation email from [email protected] on your registered email ID. Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                    Regards,
                                    Team Cinépolis
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                                      A
                                      Anweshi Dewan
                                      from Delhi, Delhi
                                      Sep 7, 2019
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411008

                                      Hello, my name is anweshi dewan. I tried to book 3 tickets for batla house movie through cinepolis website on 7th september 2019 at 11.04 a. M. I did my payment through phonepe, transaction id - p1909071104158343749595. My money was deducted but the tickets are not booked. It showed some internal error happened and i'll not be charged, but they charged me and the transaction number i already provided. Kindly look into the matter. I'm requesting my refund
                                      Oct 19, 2019
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Sep 07, 2019
                                      Updated by Anweshi Dewan                                       And please give me a customer care number, so that I can talk to
                                      Verified Support
                                      Sep 09, 2019
                                      Cinepolis India Customer Care's response                                       Dear Anweshi,

                                      Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85003 ) in the subject line so that our team can assist you.

                                      Contact number:
                                      Email ID:
                                      Cinema location:

                                      Regards,
                                      Team Cinépolis
                                      Verified Support
                                      Sep 17, 2019
                                      Cinepolis India Customer Care's response                                       Dear Anweshi,

                                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                      Regards,
                                      Team Cinépolis
                                      View replies
                                      I have booked a ticket for movie sahoo through bookmyshow for Sunday booking id WJKG65J.
                                      Want to cancel the same and book tickets for mussion mangal same time for Monday
                                      Kindly help with the same.
                                      Reply
                                      Cinepolis India Customer Care's response, Sep 11, 2019
                                      Verified Support
                                      Dear Customer (Ayole & ANu Vlogs),

                                      We regret to inform you that as per government regulations, once a ticket has been paid for, it is considered to be sold. Hence, we will not able to provide you any kind of replacement or refund in such cases.

                                      Regards,
                                      Team Cinépolis
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                                        Riya Merchant
                                        from Mohali, Punjab
                                        Sep 4, 2019
                                        Resolved
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                                        Resolved

                                        Address: Chandigarh, Chandigarh

                                        On 2nd september 2019- i went for mission mangal at cinepolis sector 17 chandigarh (7:40 show).in the interval i ate the sausage bun roll with different sauces. The next morning i had severe food poisoning - low bp, high (102) fever, several episodes of vomiting and loose motions to the extent that doctors advised me to get admitted in the hospital (Healing touch, sector 34, chandigarh). I have suffered from extreme pain and agony over the food they provide.
                                        Oct 14, 2019
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 05, 2019
                                        Cinepolis India Customer Care's response                                         Dear Riya,

                                        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 84622 ) in the subject line so that our team can assist you.

                                        Contact number:
                                        Email ID:

                                        Regards,
                                        Team Cinépolis
                                        Verified Support
                                        Sep 13, 2019
                                        Cinepolis India Customer Care's response                                         Dear Riya,

                                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                        Regards,
                                        Team Cinépolis
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