Claimed

Cinepolis India Complaints & Reviews

2.8
Last updated Mar 25, 2024
Complaints 1265
Resolved
658
Unresolved
607
Quick Links
Statistics
Share
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Cinepolis India
Customer Service Contacts

Cinepolis India Phone Numbers

Phone
+91 99 5885 5033
660
534

Cinepolis India Website

Cinepolis India Head Office Address

3rd Floor, Plot No. 58, Sector 44
Gurgaon
Gurgaon District
Haryana
India
122003

Cinepolis India reviews & complaints page 30

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jyoti kumari A Jain
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount charged but ticket not booked

Address:560004
Website:www.cinepolisindia.com

Today 21st april 2019, i paid for booking of avenger movie via transaction number :[protected]igafyzbvm7 an amount of rs. 281 for the show dated 26th april 2019 for the show tuned 2.20 at the cinepolis eta mall, bangalore.

But the ticket wasn't booked but the amount was charged to my bank account.

Kindly credit back my amount or reconfirm the same booking at the earliest.

Jyoti ka jain...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nausheed
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money deducted ticket not booked

I have tried to book 2 tickets for avengers endgame movie at cinepolis manjeera mall and the money rs 386 got deducted but tickets are not booked.
Please give me a refund.

Contact number: [protected]
Email: [protected]@gmail.com
Cinema name/address: avengers endgame/ cinepolis manjeera mall
Transaction number:[protected]
Showtime : 17:10...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sarat7
from Mysore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unable to download m-ticket via the link given

Completed booking a ticket a Cinepolis Manjeera Mall hyderabad using the cinepolis website on 21st April 2019. On completion of payment and order, I received the confirmation email and an SMS to download the M-ticket. But the link does not work. No response from the customer care till now as well.

The booking does not even show up in the booking history.

Would be great if you could resolve this and allow me to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Venky Edits
from Belgaum, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

movie tickets combo sold forcibly at the counter in mangalore.

Address:City centre mall, Mangalore, Dakshina Kannada, Karnataka, 575003

Today i was at cinepolis, city centre mall, mangalore. While booking ticket to movie, i had asked for a 150rs ticket in vip section but the person on the counter was like you have to buy tickets in combo only. That is 150ticket+100 popcorn combo. When i asked for movie tickets only, the counter guy asked me to book tickets online and he insisted of not giving tickets only. I was forcibly made to purchase combo tickets. This has been going...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sumon099
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

m-tickets not generated despite successful payment

I booked two premium tickets for avengers endgame on 21.04.19 for which i paid rs530 using cinepolis app at acropolis mall, kolkata for the 8:30am show. The payment was successful via paytm, but no m tickets were generated.
Order id[protected]
Transaction id - [protected]
I am attaching the screenshot of my successful payment.
Please look into this matter and resolve this issue.
Thank you....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashishjitiwari
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment debited but booking isn't made

Address:Thane, Maharashtra, 400607

Hello,

I am writing this in order to inform you that i was making booking for my 4 movie tickets for kesari movie @viviana mall for a 1:05 pm show for today (19th april, 2019), after making the payment via net banking (Icici bank), i was flashed with a screen that showed that the booking was cancelled.

But to my surprise within fraction of seconds i received a message from my bank, that i was debited with 860...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anjali420
from Muzaffarpur, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

misbehave by anjali

Address:mithanpura, Muzaffarpur, Bihar

Anjali name ki larki ticket counter pe kam karti hai muzaffarpur cinepolise me. Bahut hi ganda behave karti hai isake wajah se mera ticket ka paisa waste chala gaya bahut hi ghatiya stuff hai. Jab mai isse puchna chaha ki problem kya hai to cabin ke andar chali gayi aur phone pe bat karne lagi.
I wannna ask to cinepolise management why do hire this kind of cheap stuff who never know how to behave with customer....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dileeshdileesh
from Rajkot, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refusing ticket for not having change

Address:Inorbit Mall, Vadodara, Gujarat, Vadodara, Gujarat, 390023

Sir,

I am a cinepolis member. This happen when i went to watch shazam at cinepolis, inorbut mall vadodara, gujarat. Ticket of rs. 170/- for the show of 1:30 pm on 05.04.19 was refused because i don't have change. I was only having rs 500/- with no credit or debit cards. So i was refused ticket for not having change for rs. 170/-.

Kindly take necessary action against such unprofessional behaviours.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Npanicker
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

transaction successful but tickets not generated

Dear team,

I tried booking 2 tickets for “how to train your dragon 3” 5:55pm imax show at cinepolis viviana mall through your website.
Payment was made through upi and has been successful but there has been no tickets generated yet. (Have attached transaction confirmation screenshots for reference over mail)

Please resolve the same at the earliest

Regards,
Nishit...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Manjot Kahlon
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

club points not added

Address:Ludhiana, Punjab, 141123

Hello sir, i am a club cinepolis member... I have booked tickets for thursday 28th march of worh total 197.86 and rs 271.86 for wednesday march 27, 2019... Both tickets are of kesari movie... I have booked tickets through bookmyshow app but still no club points are added to my account,... Kindly fix my issue

My details are as follows
Name:manjot singh
Movile number registered wid cinepolis:[protected]
Email...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
A
advhcrrs
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cctv camera inside theatre/audi in lucknow

Address:226010

Dear sir / madam, when i was watching movie there was continuous blink of light from a camera like device, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the lights were and do u have cameras installed inside the cinema hall so please let me your views this things should be openly known to the peoples...
Helpful
7 other people found this review helpful
7 found this helpful
1 Comment
Report
Copy
R
Rakshay Goyal
from Sheoganj, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

forcing customers to buy combo with the tickets

Address:Kota, Rajasthan, 324005

The price of ticket was ₹110 for a 8:50 show, and i tried to buy two tickets for ₹220, but the guy on ticket counter kept adding a ₹100 combo with each ticket and said it was mandatory to get the combo. He said the ticket will cost you 220 (110+100) with or without it, even when there was no reference to such compulsions anywhere on bookmyshow. The incident took place in city mall, kota....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
Rahul Krishnawat
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

problem in redemption of cinepolis points

Address:Pankha Rd, Block C 6A, Janakpuri, Delhi, New Delhi, Delhi, 110058

I tried to redeem my cinepolis points on official website as well as on cinepolis app but failed to do so.
The app is showing that no valid points are there in my account while i have received a msg informing that i have 204 points in my account and cinepolis club is also showing the same
I tried to find out any customer care number but could not find it.
No customer support is available.
Very disappointing thing...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajesh Khandel
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

redemption of payback points

I have received message from cinepolis that i have 232 existing balance to redeem 232 rs. And 100 bonus points to redeem 100 rs. But when i tried book my show is redeeming 6 rs. Please clarify. Your messages are very clear but points are not redeemable 100%, which is wrong in whole. I dont why you send such message when you cannot provide benefit. Resolve this on immediate basis....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shashank Jajodia
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

in complete service and unethical behaviour by you employee

Address:1-2-215/10 domalguda, Hyderabad, Telangana, 500029

Sir i am shashank jajodia residing in hyderabad i had visited cinepolis sudha talkies in old city lal darwaza. During the start of movie badla in audi 3 4:15 pm show on 10/3/19 i ordered a cheese toast combo which comprises 1 cheese toast and 2 cool drinks and while placing the order i particularly told them to get the cool drink along with the toast but they served me only toast and not the drink..in the interval i told one of the service...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vishal karangutkar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

utter bulls*t and disappointing service

Address:Viviana mall, thane, Thane, Maharashtra, 400606

This has been my worst experience in any movie. I booked a ticket 4 days prior paying all the necessary fee for captain marvel in your so called 4dx screen. And guess what, the saturday morning show cancelled due to technical issues. Shut the screens if they don't work. Totally disappointed! I would never visit cinepolis and would never let any of my known people to visit there. Address of this theatre: viviana mall thane. I have heard people...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
adsel
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not credited points for booking

Address:400 602ibem

Saw manikarnika-rani laxmibai on 30th feb & gully boy on6th march at cinepolis high street at thane. Still not received points message or mail.
Earlier points used to get credited before you leave booking window. Down side booking windows at high street were closed at 7.40p. M. Attendent said points would credit in 24 hours. On [protected]. Nothing happene till now....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
padmeshbhargava
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I am complaining about the offers

Address:Level 4, D.B. City, Arera Hills, DB City Mall, Maharana Pratap Nagar, Bhopal, Madhya Pradesh 462011 Phone: 0755 664 4704, Bhopal, Madhya Pradesh, 462011

Dear sir,
Greetings of the day,
Today i have booked 3 tickets of a movie named as "sonchiriya (Hindi-a)" in your cinepolis db city mall, bhopal, m. P. There are several offers for club cinepolis members but i have not got any offer related club cinepolis membership. I also said to your employee on the booking stall and he replied "i have registered your mobile number, you will get an sms very soon. Unfortunately, i have not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
soumyanath2007
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket cancelation

Address:Kolkata, West Bengal

The loyalty points sms came and advised to book tickets to get a discount of the points accumulated. Whenever i try to book the ticket, it says something like "you do not have enough points, please use another number which has sufficient points". So today i was checking the same, and the ticket got booked without any confirmation screen. Suddenly if your system works, i am now having a ticket for a movie i dont want to see. Kindly cancel...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
VinaySawant2007
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

lost my gold ring during movie luka chupi

Please check with your viviana mall all cenipolise staff for ring. I lost my gold ring during movie on 5th mar 19 in viviana mall audi 2 4.25pm show. I ask your all staff but not get proper reply. They come with me but what about house keeping staff why they not came if they clear everything frm area then how they not got my ring. Please do with your end for the same.
Vinay sawant
Cont no. [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Recent comments about Cinepolis India services