Cinepolis India Complaints & Reviews

Employee refused to give the tickets because we had 500 rupee note and bill was of 360 and he argued that we don’t keep change for everyone, either give us change or use your card then told us to wait and then to the next customer whose bill was 720 and customer gave 1000 rupees. Your employee entertained the next customer and gave him the due change. When we argued for the same that he already had change then why did he refused us.. He...

Hello... I was trying to make booking of spiderman far from home... At pune cinepolis seasons mall on dated 7 july 19... Of morning time 10.10 am... All procedure has done... Payment was also done... Money too debited from my account... But booking is not done... What do i do... Please resolve my problem as soon as possible... Hope you will help me... Thank you...

Hi team,

Yesterday i came up to cinepolis cinema, grand venice greater noida for show of 4th july 2019 12:25 pm.
I have lost my wallet there. Can you please check with someone to contact with, as i have tried calling the customer service but number is switched[protected].

My wallet is of dark green color, and it's having all my cards and govt if profs.

Below is my seat number g15, audi...

Yesterday i went to cinepolis theatre which is located in sector 10 rohini, new delhi.
3 guys were sitting near my allocated seats and they were consuming alcohol & was creating nuissance there in the entire hall. When we asked them to talk slowly, then they all 3 sat in the stairs and started talking even more loudly. They were whistling and clapping continously for no reason. This kind of behaviour is not at all tolerable in such...

I had purchased promotional coupons book from phoenix advertising from mangalore on november 2, 2018. The firm had mentioned the validity to be six months i. E., until end of april. However, the cinepolis mangalore staff informed that it is expired. This is wrong. I reached out to phoenix advertising to solve this issue. They mentioned they are not responsible for this and cinepolis has to resolve this. Because of this chaos, many of my coupons...

I have booked the ticket for movie "shaada" 6:30 pm show at alpha
Mall amritsar, my seat numbers are i7, i8, i9, i10. The seats are in sucha a bad shape that we are not able to sit on them specially i7, i8. We have made complaint so many times but staff is not giving any solutions, they have booked the ticket knowing it.
This is my worst experince till date, the staff is soo unprofessional and unsupportive. They are like we...

Made this transaction for buying movie tickets on Cinepolis mobile app for 375 INR on 3rd January 2018. After the payment, when I was back on the application, there was no movie ticket booked under My tickets. I didn't receive any email/sms for the booked tickets.

Have been following up with the bank and to your complaint channel through application but no resolution so far. Have spoke on Cinepolis on Facebook chat and they...

My son and I have been Cinépolis patrons for years. As of today, we have Rs. 100 each in our respective Club Cinépolis accounts. The points expire tomorrow.

Today, my son visited Cinépolis - WestEnd Mall (Pune, Maharashtra) to redeem the points and watch a movie. There was another patron along with him who was also trying to redeem his Cinépolis points as well. Unfortunately, they couldn't redeem their points as the OTP...

Hello Sir/Madam

His mail regarding no proper response from ETA mall cinepolis staff regarding the bill which purchased 2 month back 54 ticket and for same we requested him bill to claim in our company but from 2 month we are requesting him but he refusing us , his how your staff show customer service?( very bad service )

Finally after 2 month we got there is no use of requesting with the ETA mall cinepolis...

Cinepolis theater management is collecting parking fees which supposed to be free of cost.

Food prices are too high in Cinepolis theater cafeteria. For ex : small pop corn costs 250 INR

Please take action against parking fees collection and food, beverages charges which are too expensive.

Middle class families like me can’t afford these prices...

Dear cinepolis, I am a regular moviegoer and I visit cinepolis very often . Recently I visited cinepolis manjeera mall kphb twice with in a gap of a week . Both the times the options I choose where out of stock like pasta Greek salad lemonade and to my surprise, yesterday when I asked to give me a medium coke .the person over the counter told me medium coke is not available and go with a larger one . It costs u only 10rs extra .
My...

I am currently in my seat along with my wife and 2 year kid amd our seats are damaged and broken... I have taken vedio as well of damage and we got escaped from a serious injury... Call me at[protected] to discuss this and i would like to take this to consumer forum... I am watching Bharat at screen one seat M3 M4...i am very much disappointed as i told to serving boy as well but no action...

No availability of disposable water cups in such a big theatre... really disappointing ...I asked d snacks corner... everyone said no we don't have... neither did dey bother to give... really disgusting...when it comes to money dey come to Ur seat to ask order...and for a glass of water no one bothers...will never prefer Cinepolis for watching movie now onwards ... disgusting staff...

Dear Cinepolis team,

Why you are vesting time of costumer by putting so many advertisements. It is horrible and too much irritating.
We are paying 230 rs. Per head for watching movie not for watching advertisement.

You have not right for vesting costumers time. It is very horrible to see advertisement for 20-30 minutes in 2 hrs movie. Is it joke with us. We are vesting money as well as time also. They...

On friday evening 31/05/2019, i visited cinepolis binnypet mall, bangalore and
Used my card to pay in coffee tree for a coffee. My card was swiped
Twice but the transaction was not complete and finally i paid rs. 140/- in
Cash. And was told that it would get reversed within 24 hours. But it
Still hasn't happened. Attached is the transaction details....

Sir/madam,
Yesterday, 02.06.2019, my husband and i went for a movie at cinepolis, acropolis. Godzilla ii was the name of the movie, audi 2, seat no. J 1, 2, time 08.05pm.in the interval we ordered for chilli garlic potato and paid rs.185 for the same to the respective person, who was asking for any order for the munchies inside the hall. He took the money and told us that the food will be delivered within 15-20mins. However, the sad...

I visited cinepolis wtp jaipur on 02.06.2019 for watching 8.15 pm show of alladdin. I pre ordered my food classic combo (Non veg) before entering the show. Invoice no 75774. Before it was delivered to my seat i requested another official to pls switch the coke to fanta without ice as i today forgot to tell them. All my earlier visits have been about classic non veg combo with fanta. My order was delivered and i was told that manager has refused...

Hi
I buy cheese popcorn, cold drinks, nachos, water bottle of rs 1010/-transaction was done by card. The counter man (Gaurav sheelchand) asked me to pay cash due to transaction error... Later when reached home i checked my msg of 1010/- amt debited frm my card of the same amt... (In the bill this amountis also mentionedas cash) this amount should be returned becoz transaction was failed.
But here i inform u the amount is not...

I buy 1 l cheese popcorn transaction was done by card. The girls asked me to pay cash due to transaction error... Later i got msg of amt debited frm my card of the same amt... Girl said the amount will get refund automatically becoz transaction was failed. But here i inform u the amount is not refunded. So, i'm filing this complaint to so the helpful. I jst request you to refund the money. Thank you...

I booked two tickets for pikachu in cinepolis, p&m mall patna. My contact number is [protected]. The money has already been deducted from my paytm app. To transfer inb cinepolis india private l. On 14th may 2019. Order id -139789. This is the transaction details from my paytm app. I neither got any message nor any mail. Their customer support is not reachable. They ain't paying attention they are just ignoring by mailing we are looking into...