Cinepolis India Complaints & Reviews

While watching movie and when lights are dim, i have noticed that green leds blink constantly.

As an audience, there is no information to us about surveillance.

So, i have two questions as below:

Are there any night vision cameras in cinepolis across pan india?

What is the green led blinking equipment on both sides of walls of cinepolis cinema hall?

Need two separate answers for above two questions.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Cinepolis India Customer Care's response Dear Customer (Ivarte),

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (131760) in the subject line so that we can get in touch with you and assist you further.

Regards
Team Cinépolis

Apr 25, 2020

Updated by Ivarte This is just query of doubt. Not complaint.
For Cinepolis Magnet Mall, Mumbai

Verified Support

Apr 27, 2020

Cinepolis India Customer Care's response Dear Customer (Ivarte),

We have forwarded your query to our team and we will share an update with you soon.

Regards,
Team Cinépolis

Verified Support

May 06, 2020

Cinepolis India Customer Care's response Dear Customer (Ivarte),

We would like to inform you that we don't have any cameras in the auditorium. Also, the green light which was flickering was bim director (Fire safety).

Regards,
Team Cinépolis

May 06, 2020

Updated by Ivarte Thank you team.

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Address: CINEPOLIS INDIA PVT.LTD. REPUBLIC MALL, GOMTI NAGAR, UP, 226010, INDIA, 226010

I purchased coffee on 1st march 2020 at your fun cinema coffee outlet in lucknow vide invoice number: 353883, point of sale number: 752chc 02 for rs.150/-
First of all the coffee mug was only 70% full (Being too small is another issue)
The quality of coffee served too was very poor. It seems that the quality of milk used too was non standard or was mixed with water.
We do not deny to pay whatever you ask but at the same time it is your responsibility to serve proper quality & quantity of the items being delivered.
Are uoi above the laws of land?
So much so that even on your receipt the phone number & website address too was not printed. Was it just to prevent customers to make a complaint???

Apr 12, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2020

Cinepolis India Customer Care's response Dear Customer (GS$),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (124908) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Mar 12, 2020

Cinepolis India Customer Care's response Dear Customer (GS$),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Visakhapatnam, Andhra Pradesh, 530016

Website: Cinepolisindia.com

I purchased 2 tickets for 4th march 1:05pm through cinepolis app for cinepolis visakhapatnam theatre. Amount of ₹276 got deducted which i paid through upi phonepe. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: sandeep bharadwaj

Apr 4, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2020

Cinepolis India Customer Care's response Dear Sandeep,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

Verified Support

Apr 08, 2020

Cinepolis India Customer Care's response Dear Sandeep,

We would like to inform you that the amount has been auto reversed. Furthermore, please get in touch with your bank for assistance in this regard.

Regards,
Team Cinépolis

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Address: Bestech mall, Sector 66, Sahibzada Ajit Singh Nagar, Punjab 16006, 160059

I tried booking 5 tickets for sufna movie in bestech square mohali on 29th of february 2020. Deduction of inr 1000 has been done but i haven't received any confirmation. I waited for more than am hour looking at my phone and email for a notification but nothing showed up. I end up dropping the plan as i didn't had tickets. I am very upset and frustrated. Transaction was made through google pay at 9:17 pm. Initiate the refund asap. Contact me on [protected] / [protected]@gmail.com.

Apr 2, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2020

Cinepolis India Customer Care's response Dear Mani,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Address: Bestech Square mall phase 11, 160062

Dear cinepolis india i have tried booked the ticket on 14th feb for movie love aaj kal evening show in cinepolis mohali bestech square. From your app but the amount has been debited from account but tickets has not booked. Can you please revert back the money. I have repeatatively complained this to the app but there is no any mail or solution you gave. Please help me
This is the transaction number icid25eb69f2c0643e2a71449fe42609527

May 13, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

Cinepolis India Customer Care's response Dear Akshay,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (118770) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Feb 24, 2020

Updated by Akshay Vyawahare Contact number [protected]
Email ID [protected]@gmail.com

Verified Support

Feb 24, 2020

Cinepolis India Customer Care's response Dear Akshay,

Thank you for sharing the information. We are escalating your concern to our team. Kindly allow us some time so that we can come up with an update.

Regards,
Team Cinépolis

Feb 26, 2020

Updated by Akshay Vyawahare What's the status of complaint

Verified Support

Feb 26, 2020

Cinepolis India Customer Care's response Dear Akshay,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

Mar 03, 2020

Updated by Akshay Vyawahare How much time I have to wait.

Verified Support

Mar 04, 2020

Cinepolis India Customer Care's response Dear Akshay,

We do understand that just expressing words would not help. However, we would like to assure you that we are working continuously to ensure that your issue will be resolved soon.

Regards,
Team Cinépolis

Mar 11, 2020

Updated by Akshay Vyawahare Please Do an effective way out for this problem. Rather than expressing into a words. It should not take this much time

Mar 15, 2020

Updated by Akshay Vyawahare Dear cinepolis how much time I have to wait for your response

Mar 17, 2020

Updated by Akshay Vyawahare I didn't get any response.. What it means you guys not careful about customers. This is disgusting ðŸ¤¢

Verified Support

Apr 11, 2020

Cinepolis India Customer Care's response Dear Akshay,

We would like to inform you that the amount has been auto reversed. Furthermore, please get in touch with your bank for assistance in this regard.

Regards,
Team Cinépolis

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Address: 560076

Made this transaction for buying movie tickets on cinepolis mobile app for 375 inr on 3rd january 2018. After the payment, when i was back on the application, there was no movie ticket booked under my tickets. I didn't receive any email/sms for the booked tickets.

Have been following up with the bank and to your complaint channel through application but no resolution so far. Have spoke on cinepolis on facebook chat and they confirmed that the amount will be credited in few days but nothing happened and they stopped replying as well post that.

Cinema location: royal meenakshi mall
Cave temple road, hulmaue, bannerghatta main rd, bengaluru, karnataka 560076

Cinepolis India customer support has been notified about the posted complaint.

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Address: Saket, 110016

Dear sir/madam,

On feb 12, 2020 at 3:51 pm, i made a transaction no.[protected] via bhim upi app. The amount 600 got deducted from my account and was successfully credited to merchant account. However, i did not receive the movie tickets. I was booking for feb 14 10 am show at cinepolis saket for movie love aaj kal.
At 3:54 pm i made another transaction[protected] for booking the same movie tickets. This time it got successful and i was able to get 2 movie tickets.
Hence i request you to refund the amount from the first transaction made since movie tickets were not issued on it. Thank you.

Regards,
Venkatesh m deshpande

Mar 16, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Cinepolis India Customer Care's response Dear Venkatesh,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (111759) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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V

venkateshmd

Feb 14, 2020

The issue is resolved. I received the amount in my bank account. Thank you for the support.

Reply

Cinepolis India Customer Care's response, Feb 14, 2020

Verified Support

Dear Venkatesh,

Thanks for the acknowledgment. Please feel free to connect with us in case further assistance is required.

Regards,
Team Cinépolis

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Address: Ahmedabad one mall, vastrapur, 380009

I bought 2 tickets on bookmyshow for Dream Girl for the 12:15 PM show on 1st September, 2019. Cinepolis canceled the show and promised me a refund for the amount within 10-15 days. The refund has still not been made. This is unacceptable as i am a frequent customer at cinepolis and did not expect them to be such cheats. Please do something about this because i have waited for such a long time and I haven’t heard a word from cinepolis.

Mar 11, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

Cinepolis India Customer Care's response Dear Aashna,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (104455) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Feb 09, 2020

Cinepolis India Customer Care's response Dear Aashna,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

In the movie hall staff asked for food to order and we have ordered veg food. He did not ask for veg or non veg in that combo.

We gave him money and after order delivery he gave us bill.

In the dark we ate food as we know that it must be veg.

But during eating we got a feeling we are eating non veg, being from brahmin family it is our religion violation ang feilng guilty and bad from inside.

This needs strict action against the staff.

Mar 12, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

Cinepolis India Customer Care's response Dear Shaivya,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (101701) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Feb 05, 2020

Cinepolis India Customer Care's response Dear Shaivya,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Hoshangabad Rd, DB City Mall, Zone-I, Maharana Pratap Nagar, Bhopal, Madhya Pradesh 462011, Bhopal, Madhya Pradesh, 462011

It's really really disappointing that I'm unable to watch 1917 on your screens because you run at least 30-35 screening of movies but you aren't showing 1917 (movie) on your screens not even just one show.
It's really bad that i can't watch it on big screens if i want to 😔😔, you could've at least added one show for 1917, it's a really good movie, instead you are showing movies like Dr Doolittle which has just 12% ratings on Rotten Tomatoes and 1917 has 90%, you can get it by the reviews of people who watched it and showing other bad movies like jai mummy di, and other pathetic movies, your quality is going real down.
It has won 2 golden globes and has 10 Oscar Nomination but here i can't even watch it, goddammit.

Cinepolis India customer support has been notified about the posted complaint.

Jan 16, 2020

Updated by Cdixit There are at least 30 showtimes of movies and not even one of them is of 1917.

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P

Pinku10

Jan 21, 2020

I bought water bottle worth rs 70/- ...is this normal price for common man??? Kindly rpl.asap.or i will file complaint

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A

anujsingh.singh21

from Bengaluru, Karnataka

Jan 21, 2020

Movie was interupted and was not displayed in without any info given.

I was watching Tanhji at 18 Jan 3:30 p.m show on screen 1.

Need refund of movie.

Reply

anujsingh.singh21's reply, Jan 19, 2020

We pay money to movie hall for the services it not like ...when light will go you have to wait for the time it come back..It took 15 min in hall without any light/electricity and once l the light was there then again 10 min replay the movie. Very bad services this was a experience were every one was shouting and nobody was there to listen.

Cinepolis India Customer Care's response, Jan 22, 2020

Verified Support

Dear Anuj,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (97557) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Jan 30, 2020

Verified Support

Dear Anuj,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Krishna, Andhra Pradesh

We have been to a movie at the cinepolis cinemas at power one mall, vijayawada. There is no card payment to order snacks and no other mode of payment except cash. This is a major inconvenience when your food bill is over a 1000 bucks and you don’t have cash and you are very hungry because you are at a movie at 6:30 am. Please do look into this and provide digital payment modes for customer convenience. Thank you.

Jan 16, 2020

Complaint marked as Resolved

Replied about looking into it promptly.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Cinepolis India Customer Care's response Dear Sai Charitha,

Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

Regards,
Team Cinépolis

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Address: Dharwad, Karnataka

Dear admin. I am rohith. While i am booking four sarileru neekevvaru movie tickets for 15/1/2020 morning show at 10:00 a. M.in urban oasis mall, hubli cinepolis, the connection to cinipolis india website is broken after the money rs 780 is transferred. Money is transferred from the account and the m tickets are not delivered me. The transaction id is ici5f8bbdfe3802442e9adf234aad196fc3. I hereby attach the screenshot of the same. Please respond as soon as possible

Mar 1, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Cinepolis India Customer Care's response Dear Rohith,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (96996) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jan 24, 2020

Cinepolis India Customer Care's response Dear Rohith,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: 23-5-249, Amrutha Nilayam, Near Panchmukhi Temple, Laldarwaza, Shalibanda, Hyderabad, Hyderabad, Andhra Pradesh, 500065

An supervisor names madhav was been manipulating tickets with hike up prices he selfishly trying to make manipulation on tickets

Their are many officials working at sudha cinepolis were involved in tickets manipulation

I here by request to make necessary corrections and take strict action against them

Supervisor madhav informed to his staff that the 19 available tickets are holding for "personal"

My contact info [protected]

Feb 24, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Cinepolis India Customer Care's response Dear Vishal,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (96692) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Jan 15, 2020

Updated by VishalPorwal Email : [protected]@gmail.com
Mobile : [protected]

Dear Cinepolis Team,

With ticket number (96692) in the subject line so that Cinepolis team can assist me.

Regards,
Vishal Porwal

Verified Support

Jan 16, 2020

Cinepolis India Customer Care's response Dear Vishal,

We regret the inconvenience caused to you. We are unable to fetch your details, kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (96692) in the subject line so that our team can assist you.

Detail Required:-

Email ID:

Regards,
Team Cinépolis

Verified Support

Jan 22, 2020

Cinepolis India Customer Care's response Dear Vishal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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M

murali.n

from Bengaluru, Karnataka

Jan 15, 2020

I have booked two tickets cinepolis royal meenakshi mall through their website.Amount got deducted but tickets not booked.Got a screen showing you are not charged, booking failed after i entered OTP and my amount got processed.Please don't book tickets in their website.It's toatlly fraud.

POS 524254XXXXXX2580
rs:570
TickegCCA
rEFnUM:911839

Reply

Cinepolis India Customer Care's response, Jan 16, 2020

Verified Support

Dear Murali,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (96997) in the subject line so that our team can assist you.

Contact number:
Email ID:
Date of Transaction:

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Jan 24, 2020

Verified Support

Dear Murali,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: 23-5-249, Amrutha Nilayam, Near Panchmukhi Temple, Laldarwaza, Shalibanda, Hyderabad, Hyderabad, Andhra Pradesh, 500065

An supervisor names ganesh was been manipulating tickets with hike up prices he selfishly trying to make manipulation on tickets

Their are many officials working at sudha cinepolis were involved in tickets manipulation

I here by request to make necessary corrections and take strict action against them

Supervisor ganesh informed to his staff that the 19 available tickets are holding for "anil distributor"

Mar 1, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Cinepolis India Customer Care's response Dear Vishal,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (96692) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Jan 15, 2020

Updated by VishalPorwal Email : [protected]@gmail.com

Dear Cinepolis Team,

With ticket number (96692) in the subject line so that Cinepolis team can assist me.

Regards,
Vishal Porwal

Verified Support

Jan 16, 2020

Cinepolis India Customer Care's response Dear Vishal,

We regret the inconvenience caused to you. We are unable to fetch your details, kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (96692) in the subject line so that our team can assist you.

Detail Required:-

Email ID:

Regards,
Team Cinépolis

Verified Support

Jan 22, 2020

Cinepolis India Customer Care's response Dear Vishal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: K12 A, Chanakya Place 2, in front of Janakpuri C1, Uttam Nagar., New Delhi, Delhi, 110059

Good morning cinepolis team,
I am anish vikram, a resident of west delhi. Today while booking ticket for tanhaji at cinepolis, janak cinema, new delhi (Timing of show was 10:00 am), upi payment process (Payed through google pay) got timed out and ticket was not booked but the amount of ₹220 is deducted from my account (Timing is 09:15 - 09:25), kindly look into the issue and return the deducted amount from my account, i will be thankful for this.

Feb 18, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Cinepolis India Customer Care's response Dear Anish,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (96395) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jan 18, 2020

Cinepolis India Customer Care's response Dear Anish,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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S

Saikrishnaaparna

Jan 10, 2020

Hi,
I have booked 2 tickets for sarileru neekevvaru movie for Jan 11th at 8:45 AM show and made payment through UPI.. Money got deducted but tickets were not confirmed. Am expecting refund ASAP.

Reply

Cinepolis India Customer Care's response, Jan 11, 2020

Verified Support

Dear Customer (Saikrishnaaparna),

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (96522) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Jan 20, 2020

Verified Support

Dear Customer (Saikrishnaaparna),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

S

sandeepsatyamsharma

Jan 13, 2020

I need contact number of concerned person for bulk booking at Cinepolis Mohali - Punjab (Bestech sqaure Mall) .

Pls share the number urgently on [protected]..

Thanks
sandeep

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Cinepolis India Customer Care's response, Jan 16, 2020

Verified Support

Dear Sandeep,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

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Address: Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, 201091

Today i visited with my friend at cinepolis grand venice gr. Noida, i want to purchase two tickets of movie so they told me that this particular tickets are available with combo only which i really dont want to buy they charged me extra amount along with my tickets.
Please do needful to me asap.

Regards
Dinesh kumar
Mob - [protected]
[protected]@gmail.com

Feb 9, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Cinepolis India Customer Care's response Dear Dinesh,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

Jan 07, 2020

Updated by Dinesh Kumaar Hi cinepolice,
Are you there

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Jan 08, 2020

Cinepolis India Customer Care's response Dear Dinesh,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

Verified Support

Jan 09, 2020

Cinepolis India Customer Care's response Dear Dinesh,

We hope our team got in touch with you and shared all the requisite information. Moreover, your feedback is valuable and has been passed on to the concerned team.

Regards,
Team Cinépolis

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M

murali.n

from Bengaluru, Karnataka

Jan 15, 2020

I have booked two tickets cinepolis royal meenakshi mall through their website.Amount got deducted but tickets not booked.Got a screen showing you are not charged, booking failed after i entered OTP and my amount got processed.Please don't book tickets in their website.It's toatlly fraud.

POS 524254XXXXXX2580
rs:570
TickegCCA
rEFnUM:911839

Reply

Cinepolis India Customer Care's response, Jan 16, 2020

Verified Support

Dear Murali,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (96997) in the subject line so that our team can assist you.

Contact number:
Email ID:
Date of Transaction:

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Jan 24, 2020

Verified Support

Dear Murali,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Dakshina Kannada, Karnataka, 575001

Today i asked the customer support to book 2 tickets which 160+160=320. But he requested ₹470. I said why i need to pay ₹470 when the the bill is ₹320. He replied that extra ₹150 for popcorn. I denied and inform him that i didn't asked for popcorn and requested him to bill for only tickets. He said that popcorn is add-on with the ticket and i must pay ₹470. I got frustrated because i didn't wanted popcorn and why i need to pay for something that i doesn't want. This is ridiculous. They are looting the customers.
Date : 1/1/2020
Place: mangalore
Cinepolys

Feb 10, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Cinepolis India Customer Care's response Dear Sandesh,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (95878) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jan 10, 2020

Cinepolis India Customer Care's response Dear Sandesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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V

valluri manaskar

from Hyderabad, Telangana

Jan 13, 2020

I booked The Ticket's Yesterday the money was transferred but I did not received any confirmation message from your side. I used the Cinepolis App. Please Respond To this By 11 Am. As My show Is for tomorrow afternoon I need the Confirmation Or status about my booking by today .
Please Resolve this issue.

Reply

Cinepolis India Customer Care's response, Jan 13, 2020

Verified Support

Dear Valluri,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

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I booked j row seat number but i got different seat numbers and also there is no helpline contact number or anything also
When try to contact the number it always say it doesn't exit i even try there email no results
I totally booked six tickets in that i booked 5 together and last one separate near to the same seat but when i proceeded with pay i got totally different seat i don't know what do i can't even cancel it or exchange it there is no option in it

Feb 9, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

Cinepolis India Customer Care's response Dear Racchu,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (95681) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jan 08, 2020

Cinepolis India Customer Care's response Dear Racchu,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: DSL MQLL NEAR UPPAL X ROAD, Hyderabad, Telangana, 500098

Ankur is doing a lot of intigrity thing and he is doing all cash transfer to his account as in a google pay mode with a customer and he is stelling a tubs from audi's and selling it to customer without punch he has made a friends in concession his name is srikanth and selling all tubs ankur behaviour is not good he is talking rudely with all employees and scolding to employees so please kindly take a actin on these two persons

Jan 26, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Cinepolis India Customer Care's response Dear Vijay,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (94837) in the subject line so that we can get in touch with you and assist you further.

Regards
Team Cinépolis

Verified Support

Dec 26, 2019

Cinepolis India Customer Care's response Dear Vijay,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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M

Manu Pant

from Bengaluru, Karnataka

Dec 17, 2019

I have lost my wallet in Cinepolis Shantiniketan Bangalore. I was attending the 9:30 PM show on 6th December in AUDI 3 (IMAX) for adore vs Ferrari (ticket - WM3XZK3)

My wallet is made of brown leather, has two Amex cards and 1 Axis bank card along with my driving license and Pan card

Manu Pant (Ph: [protected])

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Cinepolis India Customer Care's response, Dec 18, 2019

Verified Support

Dear Manu,

Sorry for the inconvenience. Kindly share your Email ID at [email protected] with your ticket number (94839) in the subject line so that we can get in touch with you and assist you further.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Dec 26, 2019

Verified Support

Dear Manu,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Db mall mp nagar, 462003

I am from bhopal my name is tarun few days back me and with my family going for watching movie in db mall cinépolis and we take outside food becuase according to law cinema and multiplex can’t deny cusotmer to take outside food but they stop us and said you can’t take food inside i said is it in a rule now that now you can take food inside cinema and multiplex you can check the cinema regulation act 1955 you can’t deny us but they didn’t listen plus mamager also deny that no you can’t take this plus i said you can check in recent the maharashtra govt allow to take outside food inside cinema but they didn’t listen so pls me take action against him that why they are treating cusotmer badly talks badly plus they didn’t following the law which government makes it pls help us in this
I am sending you url you can also check this
https://www.google.co.in/amp/s/trak.in/tags/business/2019/12/10/yes-law-doesnt-s...⇄

Jan 16, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

Cinepolis India Customer Care's response Dear Tarun,

Thank you for reaching out to us. We clarify our stand as a law-abiding organization and as when such ruling is passed we will implement the same. As on date, the matter is sub-judice before the Honorable Bombay High Court and no decision is taken so far.

Regards
Team Cinépolis

Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 28

query on night vision cameras in cinepolis

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coffee shop at fun cinemas, lucknow

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money got deducted but didn't receive any confirmation

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amount deducted but no tickets generated

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tickets not booked but the amount debited.

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debit card charged but ticket not received

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amount deducted from bhim upi and tickets not generated

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no refund of money for canceled show

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food non veg given asked for veg.. violation of religion rights

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very limited and pathetic movies.

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no card payment in digital india

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money transferred and ticket not received

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tickets price hikeup

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tickets manipulation

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upi payment timeout but amount deducted

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extra charge for buying tickets

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extra charge

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seat exchange

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about is doing integrity

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in bhopal they are not allowing us to take outside food which is wrong they cannot deny us take outside food

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