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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 28

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S
Sukhwinder555
from Mumbai, Maharashtra
Nov 23, 2019
Resolved
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Resolved

Address: Batala road, Amritsar, Punjab

Today i came to cinepolis to watch movie with family but they are selling combos not ticket counter boy said its compulsory i[censored] book ticket then u hve to buy combo what the stupidity he said as u wish u want to watch or not mean... Pvr inox is better worst experience i have because the escalator not working also... This was not a good experience for me i would nt suggest in future to any person to go there with family beacause they are just for selling combo not movie tickets
Jan 5, 2020
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2019
Cinepolis India Customer Care's response Dear Sukhwinder,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (93271) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Dec 04, 2019
Cinepolis India Customer Care's response Dear Sukhwinder,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
View replies
Manglore cinepolis don't bring a change of money.Cinepolics tickete giver asking to customer change, cinepolis not have a change,
Reply
Cinepolis India Customer Care's response, Nov 27, 2019
Verified Support
Dear Girish,

Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

Regards,
Team Cinépolis
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    J
    JayendraPatil
    from Mumbai, Maharashtra
    Nov 19, 2019
    Resolved
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    Resolved

    Address: 400610

    Amount deducted but ticket not booked on 19 nov 2019 for movie frozen 2 for 23rd nov for afternoon show 1:35 pm, amount debited from my account is rs.790 from cinepolis website.
    Payment was done using freecharge and payment is shown as success.

    Payment reference no.[protected]
    Email is jayendra. [protected]@gmail.com
    Mobile no. [protected]

    Please check and resolve my issue.
    Jan 1, 2020
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Nov 19, 2019
    Updated by JayendraPatil     Any update ? Can't find the confirmation and amount already debited !!!
    Verified Support
    Nov 20, 2019
    Cinepolis India Customer Care's response     Dear Jayendra,

    Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for assistance related to refund.

    Regards,
    Team Cinépolis
    Nov 20, 2019
    Updated by JayendraPatil     Payment has clearly done and shows success in freecharge.
    Avenues (India) Private Limited
    Order Id : 0VBDIFFEAWHIKP_[protected]_1
    19th Nov 2019, Tue, 10:39 AM

    So where did the money go ?
    Verified Support
    Nov 21, 2019
    Cinepolis India Customer Care's response     Dear Jayendra,

    We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

    Regards,
    Team Cinépolis
    Nov 28, 2019
    Updated by JayendraPatil     I checked with the freecharge team -

    "We checked the transaction status with our internal team, please be informed that the status is unsuccessful at merchant’s end and same needs to be refunded. The refund is yet to be processed from the merchant’s end.
    Please get in touch with the merchant and request them to initiate a refund by loading the fund to the account. Once the refund gets initiated, it will reflect in your FreeCharge wallet immediately and to your bank/card within 5-7 business days."

    Its 7th day and there is no refund !!
    Verified Support
    Nov 29, 2019
    Cinepolis India Customer Care's response     Dear Jayendra,

    We would request you to get in touch with your bank for further assistance and get back to us with the updated bank statement if the amount is not credited to your bank account.

    Regards,
    Team Cinépolis
    View replies
    My booking number is #1107521 dt.21/11/2019 .
    Can you check and revert if my booking is confirmed?
    My account is already debited today with ref no[protected] for Rs 215/-Please confirm my H5 booking.
    Reply
    Cinepolis India Customer Care's response, Nov 23, 2019
    Verified Support
    Dear Sharad,

    Thanks for getting in touch with us. We would request you to please check your spam folder for the ticket confirmation mail. Furthermore, if you haven't received the confirmation email kindly share your contact number and Email ID at [email protected] with your ticket number (93174) in the subject line so that our team can assist you.

    Regards,
    Team Cinépolis
    Cinepolis India Customer Care's response, Dec 1, 2019
    Verified Support
    Dear Sharad,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards,
    Team Cinépolis
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      S
      sorc 41
      from Mumbai, Maharashtra
      Nov 16, 2019
      Resolved
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      Resolved

      Address: 27/28 shubhalaya parisar gram samardha ward no 85 Bhopal, Bhopal, Madhya Pradesh, 462046

      On 9 aug i was at cinepolis ashima bhopal madhay pradesh 462046 at 11 pm and i made a payment on your device via google pay and i was sucessfull bit your device show the popup of time out and my money got stuck. Then after this i told all this mater to your manager and till now he is saying that sir i have filled an complaint and i will tell u about the progress
      So plss refund my money back
      Dec 31, 2019
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Nov 17, 2019
      Cinepolis India Customer Care's response       Dear Customer (sorc 41),

      Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (92798) in the subject line so that our team can assist you.

      Regards,
      Team Cinépolis
      Verified Support
      Nov 22, 2019
      Cinepolis India Customer Care's response       Dear Customer (sorc 41),

      Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

      Regards
      Team Cinépolis
      Verified Support
      Nov 30, 2019
      Cinepolis India Customer Care's response       Dear Customer (sorc 41),

      We would like to inform you that your amount has been refunded and the same will reflect in your account within 5 to 7 working days. Feel free to contact us in case you need any further assistance.

      Regards,
      Team Cinépolis
      View replies
      I booked tickets for forzen 2 4:40 pm 23 Nov through cinepolis online using phonepe app..my money for deducted from my account but didn't receive any confirmation
      Reply
      Cinepolis India Customer Care's response, Nov 27, 2019
      Verified Support
      Dear Musa,

      Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (93394) in the subject line so that our team can assist you.

      Contact number:
      Email ID:
      Cinema location:

      Regards,
      Team Cinépolis
      Cinepolis India Customer Care's response, Dec 5, 2019
      Verified Support
      Dear Musa,

      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

      Regards,
      Team Cinépolis
      Always cleaning in process. They don't start shows on time. This is third time when i am facing this issue. Poor and rediculous service. They done value the time of their customers. They should improve there quality
      Reply
      Cinepolis India Customer Care's response, Dec 4, 2019
      Verified Support
      Dear Megha,

      Thank you for sharing your valuable feedback. We have duly noted down your remarks and will share the same with our concerned team.

      Regards,
      Team Cinépolis
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        L
        Lakshay Gandhi
        from Mumbai, Maharashtra
        Nov 9, 2019
        Resolved
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        Resolved

        I transferred rs 1004 via googlepay upi on 8th november 2019 for which no ticket was generated on cinepolis app. Payment gateway was ccavenue. Kindly refund my money.

        Google pay upi transaction id[protected]

        Ccavenue has confirmed that my transaction was successful and that cinepolis has indeed received the money. Also i talked to googlepay which stated that the utr number cannot be generated without the money having been successfully transferred and that the merchant's bank had confirmed having received the payment but cinepolis keeps denying having received the money and they are not replying to my emails.
        Dec 19, 2019
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Nov 12, 2019
        Cinepolis India Customer Care's response         Dear Lakshay,

        We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

        Regards,
        Team Cinépolis
        Verified Support
        Nov 12, 2019
        Cinepolis India Customer Care's response         Dear Lakshay,

        We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

        Regards,
        Team Cinépolis
        Helpful
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          L
          Lakshay Gandhi
          from Mumbai, Maharashtra
          Nov 8, 2019
          Resolved
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          Resolved

          No tickets have been booked from your side, but payment has been deducted from my account
          While booking through cinepolis app amounting to rs 1, 004 dated 08/11/2019 for movie bala.
          Please issue refund immediately.
          Upi transaction id is[protected]
          Name: lakshay gandhi
          Registered mobile number : [protected]
          Registered email id : [protected]@gmail.com
          Dec 11, 2019
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Nov 09, 2019
          Cinepolis India Customer Care's response           Dear Lakshay,

          Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. 

          Regards,
          Team Cinépolis
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            D
            Deepak Kallige
            from Mumbai, Maharashtra
            Oct 27, 2019
            Resolved
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            Resolved

            Address: Dakshina Kannada, Karnataka

            Hello
            Are stealing from your customers. I bought 4 tickets and your employee added one food coupon. I asked and reply was there is no option to exclude it since it is compulsory which is providing by the company itself. I told i am not interested and the response was same. How can you make your customers to buy compulsary foods that too costly almost 3 times more than usual. Do you think we watch movies as per your wish? Do you think you can decide what your customers want? Please provide the service which customers need. Or else you will lose your business. I am going to add tweet if you are not replied for this.
            Show time 10-1
            Mangalore city centre
            Movie name - girgit (Thulu)
            Dec 9, 2019
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Oct 30, 2019
            Cinepolis India Customer Care's response             Dear Deepak,

            Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (91464) in the subject line so that our team can assist you.

            Regards,
            Team Cinépolis
            Verified Support
            Nov 07, 2019
            Cinepolis India Customer Care's response             Dear Deepak,

            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

            Regards,
            Team Cinépolis
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              T
              the_nik
              from Hyderabad, Telangana
              Oct 21, 2019
              Resolved
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              Resolved

              night vision or cctv camera inside theatre

              Address: Hyderabad, Telangana

              I heard that cinepolis mantra mall have night vision/cctv cameras installed in the theater.

              If it is true, then why customers are not informed about it while booking tickets.

              And collecting high amount towards some movie ticket. Ticket rate is 200 rupees which is very high.

              It is advised to keep same ticket rate for every movie, and give clarification on the cameras installed....
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              K
              Krishnaveni Beemari
              from Mumbai, Maharashtra
              Oct 17, 2019
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              movie ticket rate

              Address: Uppal, Hyderabad, 500039

              Cinepolis in DSL virtue mall, Uppal, Hyderabad, is collecting high amount towards the movie ticket. Ticket rate is 200 rupees which is very high.
              100 -125 rupees is reasonable
              Middle class families cannot bear that much amount.
              It is advised to reduce the ticket rate
              And snacks cost also very high unbearable by me.
              I am giving complaint to consumer forum...
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              A
              asdfg;lkjh
              from Pune, Maharashtra
              Oct 13, 2019
              Resolved
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              Resolved

              cctv inside the cinepolis theatre in patna

              Address: Cinepolis, Patna (P & M mall), Patna, Bihar, 800013

              Dear sir/madam,

              There was an intermittent blink of light in the cinepolis theatre in patna.

              Do you have cameras installed in the theatre?

              And if the cameras are installed inside the theatre, then why is the sign 'you are under cctv surveillance' not written at the entry of hall?

              It should also be informed earlier at the beginning of the movie. And what about individuals privacy?...
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              C
              Cheryl Alphonse
              from Mumbai, Maharashtra
              Oct 11, 2019
              Resolved
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              Resolved

              I ordered for a large cheese popcorn and she didn't give me a bill. 10 mins later i went up and asked for a bill and she gave me one which said i paid 500 and had to get 290 as the remaining balance but i had given her 300 in cash and received rupees 10 back..
              I then asked her about the board that said "if you don't get a bill your meal is free" and she proceeded to tell me - please don't report this ma'am.
              This happened at orion east bangalore.
              Nov 13, 2019
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              Oct 11, 2019
              Cinepolis India Customer Care's response               Dear Cheryl,

              Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (89373) in the subject line so that our team can assist you.

              Regards,
              Team Cinépolis
              View replies
              I have booked in build tickets but that cinepolis cinema ahmedabad put not update on bookmy show for 7th October, 2019 as on monday of movie Chhichore & War.
              They were also not picking up the call that looks worst service.
              Reply
              Cinepolis India Customer Care's response, Oct 17, 2019
              Verified Support
              Dear Bansari,

              Thanks for writing to us. We would request you to kindly get in touch with the BookMyShow team for better assistance regarding your concern.

              Regards,
              Team Cinépolis
              Hello sir,

              Comolaint regarding the unhealthy atmosphere in Cinepolis.
              Cinepolis charging very heavy amout from us approx 280/- per ticket and you can easly found the mosquitos in audi and common area too.
              We are paying for mosquito bites?
              Kindly see the attached photo please.

              Regards
              Sarvesh nagar
              [protected]
              Reply
              Cinepolis India Customer Care's response, Nov 6, 2019
              Verified Support
              Dear Sarvesh,

              We are sorry for the experience you had. Kindly share your Email ID along with the Cinema location at [email protected] with your ticket number (91465) in the subject line so that our team can assist you in a better way.

              Regards,
              Team Cinépolis
              Cinepolis India Customer Care's response, Nov 7, 2019
              Verified Support
              Dear Sarvesh,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards,
              Team Cinépolis
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                D
                Devansgu shrivastava
                from Indore, Madhya Pradesh
                Oct 8, 2019
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                Address: A124-, G-1, Mayashree Appartment Vijay Nagar lalghati Bhopal (madhya Pradesh), Bhopal, Madhya Pradesh, 462030

                I have booked tickets worth rs 490 from cinepolis.com (Official website) on 7oct 9pm show of war movie but amount was debited and i had no confirmation of tickets on my orders or on sms, i have contacted the respective cinema they also deny my bookings. I have also done e mail cinepolis but no response from them. As i have done my payment through phone pe ihave also informed about the problem but they say that your merchandise has accepted the payment. Help me out this is the problem from cinepolis side
                Email - [protected]@gmail.com
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Oct 09, 2019
                Cinepolis India Customer Care's response                 Dear Mr. Shrivastava,

                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (89018) in the subject line so that our team can assist you.

                Contact number:
                Cinema location:

                Regards,
                Team Cinépolis
                Verified Support
                Oct 17, 2019
                Cinepolis India Customer Care's response                 Dear Mr. Shrivastava,

                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                Regards,
                Team Cinépolis
                Nov 02, 2019
                Updated by Devansgu shrivastava                 I have no refund status related to my complaint
                View replies
                I booked 9movie tickets for the movie War at 11pm (Db mall, Bhopal) I paid online and when I went there they said your tickets aren't confirmed. My tickets didn't get confirmed and 2740 were deducted from my account. How to get the money back, to whom can I contact?
                Reply
                Cinepolis India Customer Care's response, Oct 16, 2019
                Verified Support
                Dear Bushra,

                Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. Furthermore, we request you to get in touch with your bank for assistance related to refund.

                Regards,
                Team Cinépolis
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                  P
                  prajakta dislay
                  from Mumbai, Maharashtra
                  Oct 8, 2019
                  Resolved
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                  Resolved

                  I am not able to redeem my cinepolis loyalty points on bookmyshow app

                  While booking a ticket at cinepolis magnet mall bhandup west
                  I have 270 points in cinepolis loyalty points

                  Can i know why is it happening??

                  The website has a redeem points options but it doesnot take you to the web page for redemption.

                  Kindly help me

                  As soon as possible.
                  Nov 10, 2019
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 09, 2019
                  Cinepolis India Customer Care's response                   Dear Prajakta,

                  Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only.

                  Regards,
                  Team Cinépolis
                  View replies
                  I booked ticket today for evening show the amount ₹830deducted from my account but tickets were not booked. Please resolve the issue asap.
                  I have attached images with the complain please refer to those for progress. Email id used was [protected]@gmail.com
                  Patron name was Sanjeev vats
                  Reply
                  Cinepolis India Customer Care's response, Oct 9, 2019
                  Verified Support
                  Dear Sanjeev,

                  Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89022) in the subject line so that our team can assist you.

                  Contact number:
                  Cinema location:

                  Regards,
                  Team Cinépolis
                  Cinepolis India Customer Care's response, Oct 17, 2019
                  Verified Support
                  Dear Sanjeev,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards,
                  Team Cinépolis
                  The staff of Cinépolis and manager does not have manner how to talk to a female customer...and they denied to there mistakes...instead they are rude and misbehave nature with a female customer...that is very cheap
                  Reply
                  Cinepolis India Customer Care's response, Oct 9, 2019
                  Verified Support
                  Dear Saurabh,

                  Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (89019) in the subject line so that our team can assist you.

                  Regards,
                  Team Cinépolis
                  Cinepolis India Customer Care's response, Oct 17, 2019
                  Verified Support
                  Dear Saurabh,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards,
                  Team Cinépolis
                  As requested by you please check my statement which has transaction ID too.
                  Reply
                  Cinepolis India Customer Care's response, Oct 14, 2019
                  Verified Support
                  Dear Terry,

                  For further assistance. We would request you to share your updated bank statement. So, that needful can be done.

                  Regards
                  Team Cinépolis
                  Cinepolis India Customer Care's response, Oct 19, 2019
                  Verified Support
                  Dear Terry,

                  Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

                  Regards,
                  Team Cinépolis
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                    T
                    Terrydsouza
                    from Mumbai, Maharashtra
                    Oct 6, 2019
                    Resolved
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                    Resolved

                    Address: Thane, Maharashtra

                    On 14th of sep i had booked 2 tickets online for ₹350 at cinestar majiwada thane w, money was deducted but ticket was not issued. I messaged cinepolis on twitter who assured me refund and asked me to book tickets again i did that.
                    Later after few days they revert saying they haven't received any payments.
                    I gave them receipt of payment for which they said they will get back but till date they are just ignoring the situation and giving me run around.
                    Request you to look into this matter
                    Nov 19, 2019
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 07, 2019
                    Cinepolis India Customer Care's response                     Dear Terry,

                    Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88793) in the subject line so that our team can assist you.

                    Contact number:
                    Email ID:

                    Regards,
                    Team Cinépolis
                    Oct 07, 2019
                    Updated by Terrydsouza                     What is [protected]@cinepolis.com? how do I share my information?
                    Verified Support
                    Oct 09, 2019
                    Cinepolis India Customer Care's response                     Dear Terry,

                    We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88793) in the subject line so that our team can assist you. 

                    Details Required:-

                    Contact number:
                    Email ID:

                    Regards,
                    Team Cinépolis
                    Verified Support
                    Oct 09, 2019
                    Cinepolis India Customer Care's response                     Dear Terry,

                    Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. 

                    Regards,
                    Team Cinépolis
                    Verified Support
                    Oct 19, 2019
                    Cinepolis India Customer Care's response                     Dear Terry,

                    Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance.

                    Regards,
                    Team Cinépolis
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                      P
                      Praps
                      from Mumbai, Maharashtra
                      Oct 4, 2019
                      Resolved
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                      Address: Kamrup Metropolitan, Assam

                      For my issue i am asked to provide some details but they have not provided the full email id for the same. I also searched there email id in their official website but couldn't find. The provided contact number is also not working. Please ask them to provide their exact eamil id and working contact numbers in "contact us" tab.
                      For the reference i have attached the screenshot of their reply where email id is hidden.
                      Nov 11, 2019
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 04, 2019
                      Cinepolis India Customer Care's response                       Dear Pradeep,

                      We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

                      Details Required:-

                      Contact number:
                      Email ID:
                      Cinema location:
                      Date of Transaction:

                      Regards,
                      Team Cinépolis
                      Verified Support
                      Oct 11, 2019
                      Cinepolis India Customer Care's response                       Dear Pradeep,

                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                      Regards,
                      Team Cinépolis
                      View replies
                      On 2nd october 2019 I made a ticket and payment done but ticket not issue
                      Reply
                      Cinepolis India Customer Care's response, Oct 9, 2019
                      Verified Support
                      Dear Riyan,

                      Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89023) in the subject line so that our team can assist you.

                      Contact number:
                      Email ID:
                      Cinema location:

                      Regards,
                      Team Cinépolis
                      Cinepolis India Customer Care's response, Oct 17, 2019
                      Verified Support
                      Dear Riyan,

                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                      Regards,
                      Team Cinépolis
                      I have 175pts so what will be the deduction from actual ticket price
                      Plz help me out in this case
                      Can these redemption points will help me to buy ticket on Oct 02
                      I wanted to watch WAR movie so I had some loyalty points but donno to use it
                      Help me out
                      Reply
                      Cinepolis India Customer Care's response, Oct 9, 2019
                      Verified Support
                      Dear Customer (Rohiii),

                      Thank you for reaching out to us and we'll help you with the redemption process. You can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. However, if you wish to redeem the points at the Box Office, you have to inform about your registered contact number to the Box Office executive and after a few verification process the points can be redeemed.

                      https://www.cinepolisindia.com/

                      Regards,
                      Team Cinépolis
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                        nikhil_singh
                        from Igatpuri, Maharashtra
                        Oct 1, 2019
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                        On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

                        On cinepolis website it came the transaction failed and but my club loyalty points deducted.

                        Email - [protected]@gmail.com
                        Phone - [protected]

                        Can someone from cinepolis to solve my problem.
                        Please refund my club cinepolis points.
                        Nov 5, 2019
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 04, 2019
                        Cinepolis India Customer Care's response                         Dear Nikhil,

                        Sorry for the inconvenience you have faced. We have escalated your issue to our concerned team and will get back to you with an update at the earliest.

                        Regards
                        Team Cinépolis
                        View replies
                        Sir...i m coming pailwan film watching for 09.45am show...but now time 10.15am...at present also film not at Starting ...so please take action against his managemen..

                        Thanking you
                        Reply
                        Cinepolis India Customer Care's response, Oct 3, 2019
                        Verified Support
                        Dear Guruprasad,

                        Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (88350) in the subject line so that our team can assist you.

                        Regards,
                        Team Cinépolis
                        Cinepolis India Customer Care's response, Oct 11, 2019
                        Verified Support
                        Dear Guruprasad,

                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                        Regards,
                        Team Cinépolis
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                          Pratik u
                          from Mumbai, Maharashtra
                          Oct 1, 2019
                          Resolved
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                          Address: Westend mall Aundh, Pune, Maharashtra

                          Your mobile is useless. I was trying to book the ticket for joker for 6th oct morning show. The transaction got completed and money got deducted however, i haven't got any confirmation from your.in my tickets on your app, it says i don't have any bookings. Also, you don't even have a customer support number. Please send me the confirmation asap or process the refund.
                          Nov 4, 2019
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 03, 2019
                          Cinepolis India Customer Care's response                           Dear Pratik,

                          Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88110) in the subject line so that our team can assist you.

                          Mode of Payment:
                          Date of Transaction:

                          Regards,
                          Team Cinépolis
                          Nov 04, 2019
                          Updated by Pratik u                           It's okay I have received the refund from you.

                          Thank you.
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                            Praps
                            from Mumbai, Maharashtra
                            Oct 1, 2019
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                            Address: Kamrup Metropolitan, Assam
                            Website: www.cinepolisindia.com

                            During the payment through cinepolis official website i got an option for payment under upi payment option and i went through accordingly. The amount is already deducted but still i am not getting any ticket for the same.

                            I have also attached the payment deduction details

                            Please acknowledge me.

                            Regards
                            Pradeep sharma
                            Nov 16, 2019
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 03, 2019
                            Cinepolis India Customer Care's response                             Dear Pradeep,

                            Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88357) in the subject line so that our team can assist you.

                            Contact number:
                            Email ID:
                            Cinema location:
                            Date of Transaction:

                            Regards,
                            Team Cinépolis
                            Verified Support
                            Oct 04, 2019
                            Cinepolis India Customer Care's response                             Dear Pradeep,

                            We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

                            Details Required:-

                            Contact number:
                            Email ID:
                            Cinema location:
                            Date of Transaction:

                            Regards,
                            Team Cinépolis
                            Verified Support
                            Oct 11, 2019
                            Cinepolis India Customer Care's response                             Dear Pradeep,

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards,
                            Team Cinépolis
                            Oct 12, 2019
                            Updated by Praps                             No not yet resolved
                            Oct 13, 2019
                            Updated by Praps                             I have already shared the said information but still not solved
                            Verified Support
                            Oct 14, 2019
                            Cinepolis India Customer Care's response                             Dear Pradeep,

                            Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

                            Regards
                            Team Cinépolis
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                              Mukul Kumawat
                              from Jaipur, Rajasthan
                              Sep 30, 2019
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                              Address: Jaipur, Rajasthan, 302012

                              I went to buy a ticket from counter i forgot my mobile at home but redeemed through that no using another mobile.. This process was taking time but your manager (Mandeep) become angry and talked in a rude manner in a shameless manner
                              Although i was alone in a line. If this is the hospitality.. I will never come again. Take strict actions against him.
                              Nov 9, 2019
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 30, 2019
                              Cinepolis India Customer Care's response                               Dear Mukul,

                              Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (87869) in the subject line so that our team can assist you.

                              Regards,
                              Team Cinépolis
                              Verified Support
                              Oct 09, 2019
                              Cinepolis India Customer Care's response                               Dear Mukul,

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards,
                              Team Cinépolis
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                                mohit223
                                from Jaleshwar, Odisha
                                Sep 30, 2019
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                                I did UPI payment for 5 tickets of rupees 1075. Money got deducted, tickets didn't show up. I did book my tickets again using Net Banking. But the money from UPI payment is still stuck and not refunded, please return it asap. Thanks.

                                UPI transaction ID:[protected]
                                email-ID: [protected]@gmail.com
                                Cinema location: Esplanade Bhubaneswar
                                Payment gateway: CCAVENUES
                                Nov 11, 2019
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 03, 2019
                                Cinepolis India Customer Care's response                                 Dear Mohit,

                                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88358) in the subject line so that our team can assist you.

                                Contact number:
                                Date of Transaction:

                                Regards,
                                Team Cinépolis
                                Verified Support
                                Oct 11, 2019
                                Cinepolis India Customer Care's response                                 Dear Mohit,

                                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                Regards,
                                Team Cinépolis
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                                  S
                                  seema_sharma26
                                  from Patna, Bihar
                                  Sep 28, 2019
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                                  Address: A N COLLEGE, Boring Road, Patna, Bihar, 800013

                                  Cinepolis Patna, Book my show Booking ID: WS6K7PH and WMMQW2B

                                  I booked 4 movie tickets for Chichore movie for 6.35pm show on 28/09/2019 show at Cinepolis Patna. It has been raining very heavily in Patna since last 36hrs. I talked to and made a request to Book my show helpdesk for the cancellation of these tickets but they said to contact the Cinepolis Patna people. I have been trying since last 4hrs (12noon) but the mobile number is not reachable and/or is non-functional .This is utter negligence on the part of Cinepolis Patna people. Kindly lodge my complaint and help.
                                  Seema Sharma
                                  Patna
                                  Cinepolis India customer support has been notified about the posted complaint.
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