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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 28

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S
sorc 41
from Mumbai, Maharashtra
Nov 16, 2019
Resolved
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Resolved

Address: 27/28 shubhalaya parisar gram samardha ward no 85 Bhopal, Bhopal, Madhya Pradesh, 462046

On 9 aug i was at cinepolis ashima bhopal madhay pradesh 462046 at 11 pm and i made a payment on your device via google pay and i was sucessfull bit your device show the popup of time out and my money got stuck. Then after this i told all this mater to your manager and till now he is saying that sir i have filled an complaint and i will tell u about the progress
So plss refund my money back
+1 photos
Dec 31, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2019
Cinepolis India Customer Care's response Dear Customer (sorc 41),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (92798) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Nov 22, 2019
Cinepolis India Customer Care's response Dear Customer (sorc 41),

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards
Team Cinépolis
Verified Support
Nov 30, 2019
Cinepolis India Customer Care's response Dear Customer (sorc 41),

We would like to inform you that your amount has been refunded and the same will reflect in your account within 5 to 7 working days. Feel free to contact us in case you need any further assistance.

Regards,
Team Cinépolis
View replies
I booked tickets for forzen 2 4:40 pm 23 Nov through cinepolis online using phonepe app..my money for deducted from my account but didn't receive any confirmation

refund yet not done - Comment #3593432 - Image #0
Reply
Cinepolis India Customer Care's response, Nov 27, 2019
Verified Support
Dear Musa,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (93394) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Dec 5, 2019
Verified Support
Dear Musa,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Always cleaning in process. They don't start shows on time. This is third time when i am facing this issue. Poor and rediculous service. They done value the time of their customers. They should improve there quality
Reply
Cinepolis India Customer Care's response, Dec 4, 2019
Verified Support
Dear Megha,

Thank you for sharing your valuable feedback. We have duly noted down your remarks and will share the same with our concerned team.

Regards,
Team Cinépolis
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    L
    Lakshay Gandhi
    from Mumbai, Maharashtra
    Nov 9, 2019
    Resolved
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    Resolved

    I transferred rs 1004 via googlepay upi on 8th november 2019 for which no ticket was generated on cinepolis app. Payment gateway was ccavenue. Kindly refund my money.

    Google pay upi transaction id[protected]

    Ccavenue has confirmed that my transaction was successful and that cinepolis has indeed received the money. Also i talked to googlepay which stated that the utr number cannot be generated without the money having been successfully transferred and that the merchant's bank had confirmed having received the payment but cinepolis keeps denying having received the money and they are not replying to my emails.
    +1 photos
    Dec 19, 2019
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Nov 12, 2019
    Cinepolis India Customer Care's response     Dear Lakshay,

    We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

    Regards,
    Team Cinépolis
    Verified Support
    Nov 12, 2019
    Cinepolis India Customer Care's response     Dear Lakshay,

    We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

    Regards,
    Team Cinépolis
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      L
      Lakshay Gandhi
      from Mumbai, Maharashtra
      Nov 8, 2019
      Resolved
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      Resolved

      No tickets have been booked from your side, but payment has been deducted from my account
      While booking through cinepolis app amounting to rs 1, 004 dated 08/11/2019 for movie bala.
      Please issue refund immediately.
      Upi transaction id is[protected]
      Name: lakshay gandhi
      Registered mobile number : [protected]
      Registered email id : [protected]@gmail.com
      Dec 11, 2019
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      Nov 09, 2019
      Cinepolis India Customer Care's response       Dear Lakshay,

      Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. 

      Regards,
      Team Cinépolis
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        D
        Deepak Kallige
        from Mumbai, Maharashtra
        Oct 27, 2019
        Resolved
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        Resolved

        Address: Dakshina Kannada, Karnataka

        Hello
        Are stealing from your customers. I bought 4 tickets and your employee added one food coupon. I asked and reply was there is no option to exclude it since it is compulsory which is providing by the company itself. I told i am not interested and the response was same. How can you make your customers to buy compulsary foods that too costly almost 3 times more than usual. Do you think we watch movies as per your wish? Do you think you can decide what your customers want? Please provide the service which customers need. Or else you will lose your business. I am going to add tweet if you are not replied for this.
        Show time 10-1
        Mangalore city centre
        Movie name - girgit (Thulu)
        Dec 9, 2019
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Oct 30, 2019
        Cinepolis India Customer Care's response         Dear Deepak,

        Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (91464) in the subject line so that our team can assist you.

        Regards,
        Team Cinépolis
        Verified Support
        Nov 07, 2019
        Cinepolis India Customer Care's response         Dear Deepak,

        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

        Regards,
        Team Cinépolis
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          T
          the_nik
          from Hyderabad, Telangana
          Oct 21, 2019
          Resolved
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          Resolved

          night vision or cctv camera inside theatre

          Address: Hyderabad, Telangana

          I heard that cinepolis mantra mall have night vision/cctv cameras installed in the theater.

          If it is true, then why customers are not informed about it while booking tickets.

          And collecting high amount towards some movie ticket. Ticket rate is 200 rupees which is very high.

          It is advised to keep same ticket rate for every movie, and give clarification on the cameras installed....
          Helpful
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          K
          Krishnaveni Beemari
          from Mumbai, Maharashtra
          Oct 17, 2019
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          movie ticket rate

          Address: Uppal, Hyderabad, 500039

          Cinepolis in DSL virtue mall, Uppal, Hyderabad, is collecting high amount towards the movie ticket. Ticket rate is 200 rupees which is very high.
          100 -125 rupees is reasonable
          Middle class families cannot bear that much amount.
          It is advised to reduce the ticket rate
          And snacks cost also very high unbearable by me.
          I am giving complaint to consumer forum...
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          A
          asdfg;lkjh
          from Pune, Maharashtra
          Oct 13, 2019
          Resolved
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          Resolved

          cctv inside the cinepolis theatre in patna

          Address: Cinepolis, Patna (P & M mall), Patna, Bihar, 800013

          Dear sir/madam,

          There was an intermittent blink of light in the cinepolis theatre in patna.

          Do you have cameras installed in the theatre?

          And if the cameras are installed inside the theatre, then why is the sign 'you are under cctv surveillance' not written at the entry of hall?

          It should also be informed earlier at the beginning of the movie. And what about individuals privacy?...
          Helpful
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          C
          Cheryl Alphonse
          from Mumbai, Maharashtra
          Oct 11, 2019
          Resolved
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          Resolved

          I ordered for a large cheese popcorn and she didn't give me a bill. 10 mins later i went up and asked for a bill and she gave me one which said i paid 500 and had to get 290 as the remaining balance but i had given her 300 in cash and received rupees 10 back..
          I then asked her about the board that said "if you don't get a bill your meal is free" and she proceeded to tell me - please don't report this ma'am.
          This happened at orion east bangalore.
          Nov 13, 2019
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Oct 11, 2019
          Cinepolis India Customer Care's response           Dear Cheryl,

          Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (89373) in the subject line so that our team can assist you.

          Regards,
          Team Cinépolis
          View replies
          I have booked in build tickets but that cinepolis cinema ahmedabad put not update on bookmy show for 7th October, 2019 as on monday of movie Chhichore & War.
          They were also not picking up the call that looks worst service.
          Reply
          Cinepolis India Customer Care's response, Oct 17, 2019
          Verified Support
          Dear Bansari,

          Thanks for writing to us. We would request you to kindly get in touch with the BookMyShow team for better assistance regarding your concern.

          Regards,
          Team Cinépolis
          Hello sir,

          Comolaint regarding the unhealthy atmosphere in Cinepolis.
          Cinepolis charging very heavy amout from us approx 280/- per ticket and you can easly found the mosquitos in audi and common area too.
          We are paying for mosquito bites?
          Kindly see the attached photo please.

          Regards
          Sarvesh nagar
          [protected]
          Reply
          Cinepolis India Customer Care's response, Nov 6, 2019
          Verified Support
          Dear Sarvesh,

          We are sorry for the experience you had. Kindly share your Email ID along with the Cinema location at [email protected] with your ticket number (91465) in the subject line so that our team can assist you in a better way.

          Regards,
          Team Cinépolis
          Cinepolis India Customer Care's response, Nov 7, 2019
          Verified Support
          Dear Sarvesh,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards,
          Team Cinépolis
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            D
            Devansgu shrivastava
            from Indore, Madhya Pradesh
            Oct 8, 2019
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            Address: A124-, G-1, Mayashree Appartment Vijay Nagar lalghati Bhopal (madhya Pradesh), Bhopal, Madhya Pradesh, 462030

            I have booked tickets worth rs 490 from cinepolis.com (Official website) on 7oct 9pm show of war movie but amount was debited and i had no confirmation of tickets on my orders or on sms, i have contacted the respective cinema they also deny my bookings. I have also done e mail cinepolis but no response from them. As i have done my payment through phone pe ihave also informed about the problem but they say that your merchandise has accepted the payment. Help me out this is the problem from cinepolis side
            Email - [protected]@gmail.com
            +1 photos
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Oct 09, 2019
            Cinepolis India Customer Care's response             Dear Mr. Shrivastava,

            Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (89018) in the subject line so that our team can assist you.

            Contact number:
            Cinema location:

            Regards,
            Team Cinépolis
            Verified Support
            Oct 17, 2019
            Cinepolis India Customer Care's response             Dear Mr. Shrivastava,

            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

            Regards,
            Team Cinépolis
            Nov 02, 2019
            Updated by Devansgu shrivastava             I have no refund status related to my complaint
            View replies
            I booked 9movie tickets for the movie War at 11pm (Db mall, Bhopal) I paid online and when I went there they said your tickets aren't confirmed. My tickets didn't get confirmed and 2740 were deducted from my account. How to get the money back, to whom can I contact?
            Reply
            Cinepolis India Customer Care's response, Oct 16, 2019
            Verified Support
            Dear Bushra,

            Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. Furthermore, we request you to get in touch with your bank for assistance related to refund.

            Regards,
            Team Cinépolis
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              P
              prajakta dislay
              from Mumbai, Maharashtra
              Oct 8, 2019
              Resolved
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              I am not able to redeem my cinepolis loyalty points on bookmyshow app

              While booking a ticket at cinepolis magnet mall bhandup west
              I have 270 points in cinepolis loyalty points

              Can i know why is it happening??

              The website has a redeem points options but it doesnot take you to the web page for redemption.

              Kindly help me

              As soon as possible.
              Nov 10, 2019
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              Oct 09, 2019
              Cinepolis India Customer Care's response               Dear Prajakta,

              Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only.

              Regards,
              Team Cinépolis
              View replies
              I booked ticket today for evening show the amount ₹830deducted from my account but tickets were not booked. Please resolve the issue asap.
              I have attached images with the complain please refer to those for progress. Email id used was [protected]@gmail.com
              Patron name was Sanjeev vats

              redemption of points - Comment #3553826 - Image #0
              redemption of points - Comment #3553826 - Image #1
              Reply
              Cinepolis India Customer Care's response, Oct 9, 2019
              Verified Support
              Dear Sanjeev,

              Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89022) in the subject line so that our team can assist you.

              Contact number:
              Cinema location:

              Regards,
              Team Cinépolis
              Cinepolis India Customer Care's response, Oct 17, 2019
              Verified Support
              Dear Sanjeev,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards,
              Team Cinépolis
              The staff of Cinépolis and manager does not have manner how to talk to a female customer...and they denied to there mistakes...instead they are rude and misbehave nature with a female customer...that is very cheap
              Reply
              Cinepolis India Customer Care's response, Oct 9, 2019
              Verified Support
              Dear Saurabh,

              Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (89019) in the subject line so that our team can assist you.

              Regards,
              Team Cinépolis
              Cinepolis India Customer Care's response, Oct 17, 2019
              Verified Support
              Dear Saurabh,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards,
              Team Cinépolis
              As requested by you please check my statement which has transaction ID too.

              redemption of points - Comment #3558936 - Image #0
              Reply
              Cinepolis India Customer Care's response, Oct 14, 2019
              Verified Support
              Dear Terry,

              For further assistance. We would request you to share your updated bank statement. So, that needful can be done.

              Regards
              Team Cinépolis
              Cinepolis India Customer Care's response, Oct 19, 2019
              Verified Support
              Dear Terry,

              Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

              Regards,
              Team Cinépolis
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                Terrydsouza
                from Mumbai, Maharashtra
                Oct 6, 2019
                Resolved
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                Resolved

                Address: Thane, Maharashtra

                On 14th of sep i had booked 2 tickets online for ₹350 at cinestar majiwada thane w, money was deducted but ticket was not issued. I messaged cinepolis on twitter who assured me refund and asked me to book tickets again i did that.
                Later after few days they revert saying they haven't received any payments.
                I gave them receipt of payment for which they said they will get back but till date they are just ignoring the situation and giving me run around.
                Request you to look into this matter
                +1 photos
                Nov 19, 2019
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Oct 07, 2019
                Cinepolis India Customer Care's response                 Dear Terry,

                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88793) in the subject line so that our team can assist you.

                Contact number:
                Email ID:

                Regards,
                Team Cinépolis
                Oct 07, 2019
                Updated by Terrydsouza                 What is [protected]@cinepolis.com? how do I share my information?
                Verified Support
                Oct 09, 2019
                Cinepolis India Customer Care's response                 Dear Terry,

                We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88793) in the subject line so that our team can assist you. 

                Details Required:-

                Contact number:
                Email ID:

                Regards,
                Team Cinépolis
                Verified Support
                Oct 09, 2019
                Cinepolis India Customer Care's response                 Dear Terry,

                Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. 

                Regards,
                Team Cinépolis
                Verified Support
                Oct 19, 2019
                Cinepolis India Customer Care's response                 Dear Terry,

                Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance.

                Regards,
                Team Cinépolis
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                  P
                  Praps
                  from Mumbai, Maharashtra
                  Oct 4, 2019
                  Resolved
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                  Resolved

                  Address: Kamrup Metropolitan, Assam

                  For my issue i am asked to provide some details but they have not provided the full email id for the same. I also searched there email id in their official website but couldn't find. The provided contact number is also not working. Please ask them to provide their exact eamil id and working contact numbers in "contact us" tab.
                  For the reference i have attached the screenshot of their reply where email id is hidden.
                  +1 photos
                  Nov 11, 2019
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 04, 2019
                  Cinepolis India Customer Care's response                   Dear Pradeep,

                  We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

                  Details Required:-

                  Contact number:
                  Email ID:
                  Cinema location:
                  Date of Transaction:

                  Regards,
                  Team Cinépolis
                  Verified Support
                  Oct 11, 2019
                  Cinepolis India Customer Care's response                   Dear Pradeep,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards,
                  Team Cinépolis
                  View replies
                  On 2nd october 2019 I made a ticket and payment done but ticket not issue

                  payment deducted but ticket not done - Comment #3553534 - Image #0
                  Reply
                  Cinepolis India Customer Care's response, Oct 9, 2019
                  Verified Support
                  Dear Riyan,

                  Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89023) in the subject line so that our team can assist you.

                  Contact number:
                  Email ID:
                  Cinema location:

                  Regards,
                  Team Cinépolis
                  Cinepolis India Customer Care's response, Oct 17, 2019
                  Verified Support
                  Dear Riyan,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards,
                  Team Cinépolis
                  I have 175pts so what will be the deduction from actual ticket price
                  Plz help me out in this case
                  Can these redemption points will help me to buy ticket on Oct 02
                  I wanted to watch WAR movie so I had some loyalty points but donno to use it
                  Help me out
                  Reply
                  Cinepolis India Customer Care's response, Oct 9, 2019
                  Verified Support
                  Dear Customer (Rohiii),

                  Thank you for reaching out to us and we'll help you with the redemption process. You can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. However, if you wish to redeem the points at the Box Office, you have to inform about your registered contact number to the Box Office executive and after a few verification process the points can be redeemed.

                  https://www.cinepolisindia.com/

                  Regards,
                  Team Cinépolis
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                    N
                    nikhil_singh
                    from Igatpuri, Maharashtra
                    Oct 1, 2019
                    Resolved
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                    Resolved

                    On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

                    On cinepolis website it came the transaction failed and but my club loyalty points deducted.

                    Email - [protected]@gmail.com
                    Phone - [protected]

                    Can someone from cinepolis to solve my problem.
                    Please refund my club cinepolis points.
                    Nov 5, 2019
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 04, 2019
                    Cinepolis India Customer Care's response                     Dear Nikhil,

                    Sorry for the inconvenience you have faced. We have escalated your issue to our concerned team and will get back to you with an update at the earliest.

                    Regards
                    Team Cinépolis
                    View replies
                    Sir...i m coming pailwan film watching for 09.45am show...but now time 10.15am...at present also film not at Starting ...so please take action against his managemen..

                    Thanking you
                    Reply
                    Cinepolis India Customer Care's response, Oct 3, 2019
                    Verified Support
                    Dear Guruprasad,

                    Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (88350) in the subject line so that our team can assist you.

                    Regards,
                    Team Cinépolis
                    Cinepolis India Customer Care's response, Oct 11, 2019
                    Verified Support
                    Dear Guruprasad,

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards,
                    Team Cinépolis
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                      P
                      Pratik u
                      from Mumbai, Maharashtra
                      Oct 1, 2019
                      Resolved
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                      Resolved

                      Address: Westend mall Aundh, Pune, Maharashtra

                      Your mobile is useless. I was trying to book the ticket for joker for 6th oct morning show. The transaction got completed and money got deducted however, i haven't got any confirmation from your.in my tickets on your app, it says i don't have any bookings. Also, you don't even have a customer support number. Please send me the confirmation asap or process the refund.
                      Nov 4, 2019
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 03, 2019
                      Cinepolis India Customer Care's response                       Dear Pratik,

                      Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88110) in the subject line so that our team can assist you.

                      Mode of Payment:
                      Date of Transaction:

                      Regards,
                      Team Cinépolis
                      Nov 04, 2019
                      Updated by Pratik u                       It's okay I have received the refund from you.

                      Thank you.
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                        P
                        Praps
                        from Mumbai, Maharashtra
                        Oct 1, 2019
                        Resolved
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                        Resolved

                        Address: Kamrup Metropolitan, Assam
                        Website: www.cinepolisindia.com

                        During the payment through cinepolis official website i got an option for payment under upi payment option and i went through accordingly. The amount is already deducted but still i am not getting any ticket for the same.

                        I have also attached the payment deduction details

                        Please acknowledge me.

                        Regards
                        Pradeep sharma
                        +1 photos
                        Nov 16, 2019
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 03, 2019
                        Cinepolis India Customer Care's response                         Dear Pradeep,

                        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88357) in the subject line so that our team can assist you.

                        Contact number:
                        Email ID:
                        Cinema location:
                        Date of Transaction:

                        Regards,
                        Team Cinépolis
                        Verified Support
                        Oct 04, 2019
                        Cinepolis India Customer Care's response                         Dear Pradeep,

                        We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

                        Details Required:-

                        Contact number:
                        Email ID:
                        Cinema location:
                        Date of Transaction:

                        Regards,
                        Team Cinépolis
                        Verified Support
                        Oct 11, 2019
                        Cinepolis India Customer Care's response                         Dear Pradeep,

                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                        Regards,
                        Team Cinépolis
                        Oct 12, 2019
                        Updated by Praps                         No not yet resolved
                        Oct 13, 2019
                        Updated by Praps                         I have already shared the said information but still not solved
                        Verified Support
                        Oct 14, 2019
                        Cinepolis India Customer Care's response                         Dear Pradeep,

                        Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

                        Regards
                        Team Cinépolis
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                          M
                          Mukul Kumawat
                          from Jaipur, Rajasthan
                          Sep 30, 2019
                          Resolved
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                          Resolved

                          Address: Jaipur, Rajasthan, 302012

                          I went to buy a ticket from counter i forgot my mobile at home but redeemed through that no using another mobile.. This process was taking time but your manager (Mandeep) become angry and talked in a rude manner in a shameless manner
                          Although i was alone in a line. If this is the hospitality.. I will never come again. Take strict actions against him.
                          Nov 9, 2019
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 30, 2019
                          Cinepolis India Customer Care's response                           Dear Mukul,

                          Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (87869) in the subject line so that our team can assist you.

                          Regards,
                          Team Cinépolis
                          Verified Support
                          Oct 09, 2019
                          Cinepolis India Customer Care's response                           Dear Mukul,

                          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                          Regards,
                          Team Cinépolis
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                            M
                            mohit223
                            from Jaleshwar, Odisha
                            Sep 30, 2019
                            Resolved
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                            Resolved

                            I did UPI payment for 5 tickets of rupees 1075. Money got deducted, tickets didn't show up. I did book my tickets again using Net Banking. But the money from UPI payment is still stuck and not refunded, please return it asap. Thanks.

                            UPI transaction ID:[protected]
                            email-ID: [protected]@gmail.com
                            Cinema location: Esplanade Bhubaneswar
                            Payment gateway: CCAVENUES
                            Nov 11, 2019
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 03, 2019
                            Cinepolis India Customer Care's response                             Dear Mohit,

                            Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88358) in the subject line so that our team can assist you.

                            Contact number:
                            Date of Transaction:

                            Regards,
                            Team Cinépolis
                            Verified Support
                            Oct 11, 2019
                            Cinepolis India Customer Care's response                             Dear Mohit,

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards,
                            Team Cinépolis
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                              S
                              seema_sharma26
                              from Patna, Bihar
                              Sep 28, 2019
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                              Address: A N COLLEGE, Boring Road, Patna, Bihar, 800013

                              Cinepolis Patna, Book my show Booking ID: WS6K7PH and WMMQW2B

                              I booked 4 movie tickets for Chichore movie for 6.35pm show on 28/09/2019 show at Cinepolis Patna. It has been raining very heavily in Patna since last 36hrs. I talked to and made a request to Book my show helpdesk for the cancellation of these tickets but they said to contact the Cinepolis Patna people. I have been trying since last 4hrs (12noon) but the mobile number is not reachable and/or is non-functional .This is utter negligence on the part of Cinepolis Patna people. Kindly lodge my complaint and help.
                              Seema Sharma
                              Patna
                              Cinepolis India customer support has been notified about the posted complaint.
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                                S
                                Susanta Swain
                                from Mumbai, Maharashtra
                                Sep 25, 2019
                                Resolved
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                                Resolved

                                Hey good morning,

                                I booked a ticket for the movie saaho for 30th august showtime is 9.30 am. Which i am attaching the screenshot of the confirmed email.
                                But when i reached at the cinema hall, they said due to the technical problem content is not available, so refund already initiated, it may reflect after 3 weeks in your bank account. But it's already 28 days gone and it's not refunded. Also one message was came to my cellphone with same stated. I am also attaching that message to you.

                                Please take this email as serious and made on investigation such that when i will got my refund.
                                +2 photos
                                Nov 5, 2019
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 26, 2019
                                Cinepolis India Customer Care's response                                 Dear Susanta,

                                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

                                Contact number:
                                Email ID:
                                Date of Transaction:

                                Regards,
                                Team Cinépolis
                                Verified Support
                                Sep 26, 2019
                                Cinepolis India Customer Care's response                                 Dear Susanta,

                                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

                                Contact number:
                                Email ID:

                                Regards,
                                Team Cinépolis
                                Verified Support
                                Oct 04, 2019
                                Cinepolis India Customer Care's response                                 Dear Susanta,

                                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                Regards,
                                Team Cinépolis
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                                  S
                                  Shashank Neve
                                  from Pune, Maharashtra
                                  Sep 21, 2019
                                  Resolved
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                                  Resolved

                                  Address: Cinepolis westend Mall pune, Pune, Maharashtra, 411007

                                  Booked 2 tickets of movie chichhore for cinepolis westend mall pune for 2.30 pm saturday[protected] using ur app. After payment got transaction failed error but money was debited from my card. Kindly provide me tickets or refund as ur app doesn't show the tickets even when money got debited from my card. Let me know where and whom to reach as well.
                                  Nov 5, 2019
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 21, 2019
                                  Cinepolis India Customer Care's response                                   Dear Shashank,

                                  Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 86505 ) in the subject line so that our team can assist you.

                                  Contact number:
                                  Email ID:
                                  Date of Transaction:

                                  Regards,
                                  Team Cinépolis
                                  Verified Support
                                  Sep 30, 2019
                                  Cinepolis India Customer Care's response                                   Dear Shashank,

                                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                  Regards,
                                  Team Cinépolis
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