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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 28

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M
Mukul Kumawat
from Jaipur, Rajasthan
Sep 30, 2019
Resolved
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Address: Jaipur, Rajasthan, 302012

I went to buy a ticket from counter i forgot my mobile at home but redeemed through that no using another mobile.. This process was taking time but your manager (Mandeep) become angry and talked in a rude manner in a shameless manner
Although i was alone in a line. If this is the hospitality.. I will never come again. Take strict actions against him.
Nov 9, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2019
Cinepolis India Customer Care's response Dear Mukul,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (87869) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Oct 09, 2019
Cinepolis India Customer Care's response Dear Mukul,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
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    M
    mohit223
    from Jaleshwar, Odisha
    Sep 30, 2019
    Resolved
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    Resolved

    I did UPI payment for 5 tickets of rupees 1075. Money got deducted, tickets didn't show up. I did book my tickets again using Net Banking. But the money from UPI payment is still stuck and not refunded, please return it asap. Thanks.

    UPI transaction ID:[protected]
    email-ID: [protected]@gmail.com
    Cinema location: Esplanade Bhubaneswar
    Payment gateway: CCAVENUES
    Nov 11, 2019
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Oct 03, 2019
    Cinepolis India Customer Care's response     Dear Mohit,

    Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88358) in the subject line so that our team can assist you.

    Contact number:
    Date of Transaction:

    Regards,
    Team Cinépolis
    Verified Support
    Oct 11, 2019
    Cinepolis India Customer Care's response     Dear Mohit,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

    Regards,
    Team Cinépolis
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      S
      seema_sharma26
      from Patna, Bihar
      Sep 28, 2019
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      Address: A N COLLEGE, Boring Road, Patna, Bihar, 800013

      Cinepolis Patna, Book my show Booking ID: WS6K7PH and WMMQW2B

      I booked 4 movie tickets for Chichore movie for 6.35pm show on 28/09/2019 show at Cinepolis Patna. It has been raining very heavily in Patna since last 36hrs. I talked to and made a request to Book my show helpdesk for the cancellation of these tickets but they said to contact the Cinepolis Patna people. I have been trying since last 4hrs (12noon) but the mobile number is not reachable and/or is non-functional .This is utter negligence on the part of Cinepolis Patna people. Kindly lodge my complaint and help.
      Seema Sharma
      Patna
      Cinepolis India customer support has been notified about the posted complaint.
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        S
        Susanta Swain
        from Mumbai, Maharashtra
        Sep 25, 2019
        Resolved
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        Resolved

        Hey good morning,

        I booked a ticket for the movie saaho for 30th august showtime is 9.30 am. Which i am attaching the screenshot of the confirmed email.
        But when i reached at the cinema hall, they said due to the technical problem content is not available, so refund already initiated, it may reflect after 3 weeks in your bank account. But it's already 28 days gone and it's not refunded. Also one message was came to my cellphone with same stated. I am also attaching that message to you.

        Please take this email as serious and made on investigation such that when i will got my refund.
        +2 photos
        Nov 5, 2019
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        Sep 26, 2019
        Cinepolis India Customer Care's response         Dear Susanta,

        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

        Contact number:
        Email ID:
        Date of Transaction:

        Regards,
        Team Cinépolis
        Verified Support
        Sep 26, 2019
        Cinepolis India Customer Care's response         Dear Susanta,

        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you.

        Contact number:
        Email ID:

        Regards,
        Team Cinépolis
        Verified Support
        Oct 04, 2019
        Cinepolis India Customer Care's response         Dear Susanta,

        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

        Regards,
        Team Cinépolis
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          S
          Shashank Neve
          from Pune, Maharashtra
          Sep 21, 2019
          Resolved
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          Address: Cinepolis westend Mall pune, Pune, Maharashtra, 411007

          Booked 2 tickets of movie chichhore for cinepolis westend mall pune for 2.30 pm saturday[protected] using ur app. After payment got transaction failed error but money was debited from my card. Kindly provide me tickets or refund as ur app doesn't show the tickets even when money got debited from my card. Let me know where and whom to reach as well.
          Nov 5, 2019
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Sep 21, 2019
          Cinepolis India Customer Care's response           Dear Shashank,

          Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 86505 ) in the subject line so that our team can assist you.

          Contact number:
          Email ID:
          Date of Transaction:

          Regards,
          Team Cinépolis
          Verified Support
          Sep 30, 2019
          Cinepolis India Customer Care's response           Dear Shashank,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards,
          Team Cinépolis
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            D
            daven batra
            from Ludhiana, Punjab
            Sep 20, 2019
            Resolved
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            Address: 134003

            Dear sir,

            Yesterday (19.09.2019) i was booked a 2 ticket of chhichhore with my club no.[protected] at fun cinema, galaxy mall, ambala city. But am not received reward points in my account yet. Please check & credit the reward points in my account for using the points in next movie.
            Regards-

            Daven batra
            Mail-id - daven. [protected]@rediffmail.com
            Mobile-[protected]
            Oct 24, 2019
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Sep 21, 2019
            Cinepolis India Customer Care's response             Dear Daven,

            We have re-escalated your concern to our team. Request your patience in the interim.

            Regards,
            Verified Support
            Sep 21, 2019
            Cinepolis India Customer Care's response             Dear Daven,

            We have re-escalated your concern to our team. Request your patience in the interim.

            Regards,
            Team Cinépolis
            View replies
            I have 100 club points in my cinepolis account not ae to reedem it says invalid points . Am fedup with the service no one is responding
            Reply
            Cinepolis India Customer Care's response, Sep 25, 2019
            Verified Support
            Dear Karthik,

            Thanks for writing to us. Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only.

            Regards,
            Team Cinépolis
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              V
              Vijaykatu
              from Delhi, Delhi
              Sep 19, 2019
              Resolved
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              Resolved

              cctv night cameras inside theatres of cinepolis bangalore

              Address: 500016

              Hi,
              Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also....
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              V
              Vijay19851994
              from Delhi, Delhi
              Sep 19, 2019
              Resolved
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              Resolved

              cctv cameras inside cinepolis bangalore

              Address: 500016

              Hi,
              Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also....
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              Y
              Yojna Chauhan
              from Delhi, Delhi
              Sep 16, 2019
              Resolved
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              Resolved

              Address: New Delhi, Delhi

              I just booked 3 tickets for dream girl, 8:25 pm show at dlf saket cinepolis.money deducted from paytm wallet, ticket not recieved.please assist on the same at the earliest.none of you customer care numbers are available.kindly tell me if my money will be refunded or I will get my tickets asap.As I need to go for a 8:25 show.
              Kindly help.

              Thanks
              Yojna
              +1 photos
              Oct 27, 2019
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              Sep 18, 2019
              Cinepolis India Customer Care's response               Dear Yojna,

              Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (86112) in the subject line so that our team can assist you.

              Regards,
              Team Cinépolis
              Verified Support
              Sep 26, 2019
              Cinepolis India Customer Care's response               Dear Yojna,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards,
              Team Cinépolis
              View replies
              In Cinepolis site when I try to book tickets it asked for patron. I don't know what that means please help me to proceed further ASAP please check into the issue and call me in [protected]

              Thank you
              Reply
              Cinepolis India Customer Care's response, Sep 19, 2019
              Verified Support
              Dear Thilak,

              Thanks for reaching out to us for assistance. Please note that you have to write the name of the person booking the tickets in the 'Patron' section. Hope this helps!

              Regards,
              Team Cinépolis
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                A
                Ali007
                from Mumbai, Maharashtra
                Sep 11, 2019
                Resolved
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                Address: Vanice Mall Noida Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201308

                I visited with my wife at cinepolis grand venice noida uttar pradesh.
                Den i want to purchase two tickets of movie so they told me that this particular tickets are available with combo only which i really dont want to buy they charged me extra amount along with my tickets which no mean to me so when i asked them not to add combo so he rudely denied n says that "sir if you dont want to add combo then sorry seats are not availble so either choose another seat or purchase online" this kind of behaviour n forcement is really not tolerable as i alreafy told him that today is my fast still the guy is like forcing me. His name is rahul who is attending me and really don't appreciate this kind of behaviour as completely not justified.
                Oct 22, 2019
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Sep 13, 2019
                Cinepolis India Customer Care's response                 Dear Ali,

                Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85264 ) in the subject line so that our team can assist you.

                Contact number:
                Email ID:

                Regards,
                Team Cinépolis
                Verified Support
                Sep 21, 2019
                Cinepolis India Customer Care's response                 Dear Ali,

                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                Regards,
                Team Cinépolis
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                  H
                  Heli Bhatt
                  from Mumbai, Maharashtra
                  Sep 10, 2019
                  Resolved
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                  Address: Vadodara, Gujarat, 390023

                  I am complaining about cinepolis vadodara, inorbit mall. From last 3 times the theatre is highly lacking the punctuality about show timings. It starts minimum 20-25 mins late which is very disappointing. It is not expected to be disappointed jn such basic thing. One time we had to inform the management to open the screen, which they totally forgot. Our time is very precious, please respect it.
                  Oct 13, 2019
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 11, 2019
                  Cinepolis India Customer Care's response                   Dear Heli,

                  Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

                  Regards,
                  Team Cinépolis
                  View replies
                  As of Government of Maharashtra has passed a law in which we the consumers can take outside etables in the cinema hall then this cinema hall should aslo accept it. Why they are not allowing to take outside eatables.
                  Reply
                  Cinepolis India Customer Care's response, Sep 18, 2019
                  Verified Support
                  Dear Pruthvi,

                  Thank you for reaching out to us. We clarify our stand as a law-abiding organization and as when such ruling is passed we will implement the same. As on date, the matter is sub-judice before the Honorable Bombay High Court and no decision is taken so far.

                  Regards
                  Team Cinépolis
                  I hav bought 2 tickets of saaho on 6th sep 2019 For the show of 7th sep 2019 i forget to take my physical tickets nakul (he is a cinepolis associate in there cinema) who is my friend but i had a photograph of tickets but they didn't allow me entry i want strict action against this
                  Reply
                  Cinepolis India Customer Care's response, Sep 19, 2019
                  Verified Support
                  Dear Customer (Sacchu12),

                  Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (86194) in the subject line so that our team can assist you.

                  Regards,
                  Team Cinépolis
                  Cinepolis India Customer Care's response, Sep 27, 2019
                  Verified Support
                  Dear Customer (Sacchu12),

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                  Regards,
                  Team Cinépolis
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                    P
                    puneeth
                    from Bengaluru, Karnataka
                    Sep 10, 2019
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                    Address: Magadi road ETA mall, Bangalore, Karnataka

                    In weekend i went to watch a movie at cinepolis eta mall bangalore. The pricing of the movie is high on weekend along with that popcorn, coke and other items are too costly as well. Also the popcorn which i got was not hot as well. Need to do something in terms of price point. Common man is not able to afford such a luxury. Please atleast make popcorn price less.
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 11, 2019
                    Cinepolis India Customer Care's response                     Dear Puneeth,

                    Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

                    Regards,
                    Team Cinépolis
                    Sep 18, 2019
                    Updated by puneeth                     I just don't want the feedback to be shared. I want to see the action taken also. I[censored] charge so heavily on popcorn, coke, nachos, sandwiches and all other items a common man cannot afford it. Also not allowing outside item .Either one of them u need to do . Entertainment doesn't mean looting People as u want to earn heavily from it. Entertainment is a service provided to the customer with best of its interest. Everything in ETA Cinepolis is costly.
                    Sep 20, 2019
                    Updated by puneeth                     Cinepolis ETA Mall any action plan designed??
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                      V
                      Vinay8533
                      from Delhi, Delhi
                      Sep 9, 2019
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                      Today i booked two tickets for chichore movie 6.25 pm show, the amount for two tickets detected from my bank account but ticket is not generated yet please tell me when i will got my money back or before starting a show i will receive my ticket. And give me the contact number of your company coustmer care so that i can contact with to know the status of my issue.
                      My mail id is - vinay. Rawat.[protected]@gmail.com
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 09, 2019
                      Cinepolis India Customer Care's response                       Dear Vinay,

                      Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85024 ) in the subject line so that our team can assist you.

                      Contact number:
                      Cinema location:
                      Mode of Payment:

                      Regards,
                      Team Cinépolis
                      Verified Support
                      Sep 19, 2019
                      Cinepolis India Customer Care's response                       Dear Vinay,

                      Information about your complaint is still awaited from you. Feel free to get in touch with us in case your concern is still not resolved,

                      Regards,
                      Team Cinépolis
                      Sep 19, 2019
                      Updated by Vinay8533                       Problem resolved
                      View replies
                      Email id is not showing properly please send me proper email id it is showing [protected]@cinepolis.com in my mail
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                        vinodnitj
                        from Mohali, Punjab
                        Sep 8, 2019
                        Resolved
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                        yes bank weekend offer

                        Hello,

                        My name vinod kumar. I tried to book movie (Cinepolis bestech square mohali) on weekend to avail yes bank weekend offer through cinepolis app but it is not showing promotional offer on payment page this is third time happening with me.
                        Why are you fooling the customer as you withdraw the offer during weekend. Very pathetic app
                        My email id is vinod. [protected]@gmail.com.
                        Please h...
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                        Anweshi Dewan
                        from Delhi, Delhi
                        Sep 7, 2019
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra, 411008

                        Hello, my name is anweshi dewan. I tried to book 3 tickets for batla house movie through cinepolis website on 7th september 2019 at 11.04 a. M. I did my payment through phonepe, transaction id - p1909071104158343749595. My money was deducted but the tickets are not booked. It showed some internal error happened and i'll not be charged, but they charged me and the transaction number i already provided. Kindly look into the matter. I'm requesting my refund
                        Oct 19, 2019
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Sep 07, 2019
                        Updated by Anweshi Dewan                         And please give me a customer care number, so that I can talk to
                        Verified Support
                        Sep 09, 2019
                        Cinepolis India Customer Care's response                         Dear Anweshi,

                        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85003 ) in the subject line so that our team can assist you.

                        Contact number:
                        Email ID:
                        Cinema location:

                        Regards,
                        Team Cinépolis
                        Verified Support
                        Sep 17, 2019
                        Cinepolis India Customer Care's response                         Dear Anweshi,

                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                        Regards,
                        Team Cinépolis
                        View replies
                        I have booked a ticket for movie sahoo through bookmyshow for Sunday booking id WJKG65J.
                        Want to cancel the same and book tickets for mussion mangal same time for Monday
                        Kindly help with the same.
                        Reply
                        Cinepolis India Customer Care's response, Sep 11, 2019
                        Verified Support
                        Dear Customer (Ayole & ANu Vlogs),

                        We regret to inform you that as per government regulations, once a ticket has been paid for, it is considered to be sold. Hence, we will not able to provide you any kind of replacement or refund in such cases.

                        Regards,
                        Team Cinépolis
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                          n_dave
                          from Ahmedabad, Gujarat
                          Sep 5, 2019
                          Resolved
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                          Resolved

                          the green light blinking on walls what is that equipment

                          Address: Ahmedabad, Gujarat, 380052

                          Dear sir / madam, when i was watching movie there was continuous blinking
                          Green light beam light falling on my eyes and attracts my eye sight, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the green blinking was and do u have cameras installed inside the cinema hall...??? So please let me your views this things should be...
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                          Riya Merchant
                          from Mohali, Punjab
                          Sep 4, 2019
                          Resolved
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                          Resolved

                          Address: Chandigarh, Chandigarh

                          On 2nd september 2019- i went for mission mangal at cinepolis sector 17 chandigarh (7:40 show).in the interval i ate the sausage bun roll with different sauces. The next morning i had severe food poisoning - low bp, high (102) fever, several episodes of vomiting and loose motions to the extent that doctors advised me to get admitted in the hospital (Healing touch, sector 34, chandigarh). I have suffered from extreme pain and agony over the food they provide.
                          Oct 14, 2019
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 05, 2019
                          Cinepolis India Customer Care's response                           Dear Riya,

                          Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 84622 ) in the subject line so that our team can assist you.

                          Contact number:
                          Email ID:

                          Regards,
                          Team Cinépolis
                          Verified Support
                          Sep 13, 2019
                          Cinepolis India Customer Care's response                           Dear Riya,

                          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                          Regards,
                          Team Cinépolis
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                            K
                            Kanchana S
                            from Bengaluru, Karnataka
                            Sep 1, 2019
                            Resolved
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                            Resolved

                            no subtitle for other language like telugu, english

                            Please add subtitles to movies screened in shantiniketan and in spi aura cinemas itpl bangalore for hindi, telugu, tamil, kannada and english movies. People willing to watch other language movies would be benefited. This would encourage people to watch and learn from other language as we are mostly floating population in bangalore

                            Regards
                            Kanchana subbiah...
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                            Kumar Shatamanyu
                            from New Delhi, Delhi
                            Sep 1, 2019
                            Resolved
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                            Resolved

                            Address: Near, Plot No SH3, Site IV, Pari Chowk, Greater Noida, Uttar Pradesh 201308, Gautam Buddh Nagar, Uttar Pradesh, 201308

                            I went to purchase movie ticket at Cinepolis Greater Noida, and they said popcorn and cold drink is compulsory to buy or no movie ticket, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket.This is really bad about Cinepolis Greater Noida that they are looting customers each day with such a bad scam. I think management must look into matter otherwise consumer forum is the last option for customers.
                            Oct 15, 2019
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 02, 2019
                            Cinepolis India Customer Care's response                             Dear Shatamanyu,

                            Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number ( 84361 ) in the subject line so that our team can assist you.

                            Regards,
                            Team Cinépolis
                            Verified Support
                            Sep 11, 2019
                            Cinepolis India Customer Care's response                             Dear Shatamanyu,

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards,
                            Team Cinépolis
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                              S
                              Sharina Fernandes
                              from Mumbai, Maharashtra
                              Aug 27, 2019
                              Resolved
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                              Resolved

                              Address: Magarpatta city, Pune, Maharashtra, 411028

                              Left jacket in the movie theater. Last show with last ones to leave the movie hall. When we went back to look for the jacket, its not there anymore. Jacket stolen by them. No proper help to address my complaint. Security men and women laughing off on my face. Extremely disappointing experience. Please take care of your belongings as they are not capable of any help
                              Oct 7, 2019
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 28, 2019
                              Cinepolis India Customer Care's response                               Dear Sharina,

                              Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number ( 83706 ) in the subject line so that our team can assist you.

                              Regards,
                              Team Cinépolis
                              Verified Support
                              Sep 05, 2019
                              Cinepolis India Customer Care's response                               Dear Sharina,

                              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                              Regards,
                              Team Cinépolis
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