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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jul 5, 2026
Complaints 1316
Resolved
663
Unresolved
653
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 26

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R
Rinki31
Nov 11, 2021
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I had watched sooryavanshi movie with my husband in cinepolis patna on 06.11.2021. At the time of interval we bought snacks and it cost around rs240 I paid the bill via paytm upi, money got deducted from my account and shown payment successful, but ur executive said that it failed and it will credit in my account after 2 to 3 days so I again paid the bill via paytm upi. More than 3 days have passed but my deducted money didn't credited to my account. Kindly look into the matter and do the needful.
Cinepolis India customer support has been notified about the posted complaint.
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    D
    dildarbaniya
    from ludhiana, Punjab
    Nov 10, 2021
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    Address: mbd mall

    Its about second time in a month they are not giving large cold drink. For combo pack buy they tell large cold drink is finished but at the same time if you buy only cold drink, they give you. If you buy combo at about same price they give you small cold drink. This is fraud. They are cheating people, i was regular costumer of them but now i will never go there.
    Cinepolis India customer support has been notified about the posted complaint.
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      A
      ayaz crazy
      Nov 8, 2021
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      Address: Shah ali banda

      Hi.,
      I am from Hyderabad i have a complaint about parking issue. For parking they are charging amount of rupees.
      Cinepolis India customer support has been notified about the posted complaint.
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        S
        Sibesh Behera
        Nov 5, 2021
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        Hi,

        I was trying to book tickets for Eternals at Cinepolis, Bhubaneshwar through the Cinepolis India app. The ticket was for Rs.1580. I chose payment through BHIM UPI and money was deducted from my account but I wasn't issued any tickets.

        Please, look into this matter and resolve it asap.

        UPI Transaction ID[protected]paid to - [protected]@icici)

        Regards,
        Sibesh Behera
        [protected]
        Cinepolis India customer support has been notified about the posted complaint.
        Nov 05, 2021
        Updated by Sibesh Behera         Payment proof

        Nov 05, 2021
        Updated by Sibesh Behera         I would like get a refund asap.
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          K
          Kritik Hedau
          Nov 3, 2021
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          I have booked tickets on cinepolis my transction references number[protected] on bhopal ashima mall 5th November 9 am show
          Cinepolis India customer support has been notified about the posted complaint.
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            K
            Kaushik T S
            Oct 30, 2021
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            I have booked my ticket through cinepolis app but my amount my amount is debited from my account is, and tickets are not generated I sent a query to cinepolis through but no response
            Cinepolis India customer support has been notified about the posted complaint.
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              K
              Krishna2401
              from Hyderabad, Telangana
              Oct 24, 2021
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              Address: Hyderabad, Telangana

              I have paid for the movie but i have not received tickets as the app got crashed and i had to buy tickets again
              Cinepolis India customer support has been notified about the posted complaint.
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                T
                teja sureshreddy
                from Kombai, Tamil Nadu
                Oct 18, 2021
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                Address: Binnypete main road

                I have paid 500rs for venom movie 2 tickets through phone pay cinepolis binny mall, , but it didn't got confirmed at the system but my money got deducted!, , and that store manager is lying to me since 5 days tht I refund!
                Manager number - [protected] his name bharat...
                Myself teja, ,
                Please confirm with him n do refund as soon as possible, I m very disappointed with this!
                Cinepolis India customer support has been notified about the posted complaint.
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                  K
                  kampany
                  Oct 15, 2021
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                  Address: Bangalore , Bannerghetta road

                  I noticed some green light at the entrance and back seat rows..Please let me know is night vision installed
                  in meenakshi mall cinepolis?
                  do we have privacy or not?
                  Cinepolis India customer support has been notified about the posted complaint.
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                    S
                    Subhajit@1989
                    from Kolkata, West Bengal
                    Oct 10, 2021
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                    Kindly sanitize in front of me.Because my mother with me she is 65 years age.Thank you.

                    Subhajit
                    [protected]
                    Cinepolis India customer support has been notified about the posted complaint.
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                      M
                      Mousumipaul
                      Oct 9, 2021
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                      Hello sir/Madam,
                      I am MOUSUMI PAUL from kolkata, I like to draw your kind attention that last Sunday (3/10/21) I had opened the cinepolis app to book a ticket for the movie No time to die in cinepolis acropolis mall. My money was deducted from my bank account but my ticket was not confirmed. I am very disappointed with your service. Please initiate my amount of rupees 255.

                      I shall be highly obliged if you kindly check the details and give me my money ASAP.
                      Thanks & regards,
                      MOUSUMI PAUL
                      Cinepolis India customer support has been notified about the posted complaint.
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                        L
                        Libin George Babu
                        Oct 3, 2021
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                        I tried to book 2 tickets for No Time to die movie 3D through cinepolis app from Mangalore cinepolis.190 was the fare for one ticket plus 30 rs service charge.So total it became 410Rs.First when i tried to book it shows payment gateway error then again i tired same thing happened but later when I checked my balance i understood 810 rs got cut but i didn't get the ticket..So i request you to refund my money.
                        Mobile number [protected]
                        Email:lb3604.[protected]@gmail.com
                        Account number:[protected]
                        First transaction reference:[protected]
                        Second transaction reference:[protected]
                        Cinepolis India customer support has been notified about the posted complaint.
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                          A
                          Akshit Dutt
                          Oct 3, 2021
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                          Address: Uppal

                          Manager is talking so rude as i requested him that I will finish the drink before entering
                          Cinepolis India customer support has been notified about the posted complaint.
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                            U
                            Usamah7
                            from Delhi, Delhi
                            Oct 2, 2021
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                            Address: Cinepolis DLF AVENUE SAKET

                            I have booked 2 tickets for NO TIME TO DIE at cinepolis DLF AVENUE Saket for 3rd October 2021 1:30 pm show from cinepolis app. The app was so buggy and slow, but still I continued booking, and after some time Rs 657 was debited from the bank account .
                            I want refund of my booking as I haven't got the tickets yet. I had to book it from bookmyshow then.
                            my number from which I did my booking
                            [protected]
                            email
                            akif.[protected]@gmail.com
                            Cinepolis India customer support has been notified about the posted complaint.
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                              R
                              Radhashyam Mohanty
                              from Bhubaneswar, Odisha
                              Oct 2, 2021
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                              Today (2nd Oct 2021) I tried to book 4 tickets in Cinepolis BBSR 6 PM show of 'No Time Die' movie, and the payment gateway CCAvenue showed error but the amount. Rs.1220.00 got deducted from my debit, yet I still haven't received any booking confirmation.
                              Cinepolis India customer support has been notified about the posted complaint.
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                                A
                                Ajay2474
                                Oct 2, 2021
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                                I purchased 1 ticket for 2nd October 2021for 10:45pm movie at cinepolis Rohini unity mall through the website. Amount of ₹365 got deducted which i paid through debit card. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: ajay
                                Cinepolis India customer support has been notified about the posted complaint.
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                                  E
                                  Eklavya Raj
                                  Oct 2, 2021
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                                  Address: P&M MALL, CINEPOLIS PATNA

                                  I booked online 2 tickets just now i paid by cinepolis app through scan code payment hase been made thorigh G pay to the CCAVENUES but no further ticket link has been shared to me
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    S
                                    shivsk007
                                    Oct 1, 2021
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                                    Address: Cinepolis, Urban Oasis mall, Hubballi

                                    I had booked 2 tickets on 1/10/2021 for the 2:50pm, Oct 2 show, the money of rupees 390 has been debited twice but I have not recieved the money or the booking confirmation I am really worried because the customer care for Cinepolis is not good.
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                      B
                                      baahubali Rebel
                                      Sep 29, 2021
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                                      Address: Cinepolis, Madhurawada,Visakhapatnam

                                      Is there any night vision or cc tv cameras inside a movie theatre in Cinepolis Visakhapatnam...can you please confirm??
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                        H
                                        Havishc
                                        Sep 21, 2021
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                                        Hello,
                                        I have booked a ticket on Friday for Sunday show. Paid for 1 ticket but haven't got confirmation yet on ticket or m-ticket. Even my money got debited from my account. Please look into it.

                                        Movie name - shang- chi and legend of ten rings
                                        Movie date and time - 19 Sep, 11:45 am
                                        Theatre location - Cinepolis CCPL Mall Malkajgiri
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Nov 04, 2021
                                        Updated by Havishc                                         Given complaint on Cinepolis for ticket issue. Money was deducted but I haven't got any ticket. Given complaint one month back but still no response.
                                        Mar 26, 2022
                                        Updated by Havishc                                         Gove complaint on sep month. Still not resolved. Please resolve my complaint.
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