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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 26

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T
Tiger222
Mar 13, 2021
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I'm writing a complaint regarding cinepolis arekere at Bangalore central mall, bangalore.The movie jathi ratnalu must have subtitles it's a rule from the Central board of film certification, as the cinepolis arekere doesn't have subtitles shown.Please take necessary action so that I can watch the movie with subtitles
Cinepolis India customer support has been notified about the posted complaint.
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    Sekhar Reddy123
    from Noida, Uttar Pradesh
    Feb 27, 2021
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    We are watching Naandi movie in Cinepolis, Orion East Mall, Bangalore. Please enable DTS/Dolby DTS . It's like we are watching in TV
    Cinepolis India customer support has been notified about the posted complaint.
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      S
      Shankar2ka12me046
      Feb 23, 2021
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      I couldn't take more photos, I have photos toilet ... ridiculous .But at sink and commode very badly maintained... In photos it is not clear.

      Location : urban oasis mall, Akshay park Hubli karnataka
      +2 photos
      Cinepolis India customer support has been notified about the posted complaint.
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        A
        Anurag Gn
        from Bengaluru, Karnataka
        Jan 17, 2021
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        My money deducted on 16th Jan 2020 but refund is not credited. Tickets are also not booked. Fraud application
        Cinepolis India customer support has been notified about the posted complaint.
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          R
          RO.HIT SINGH
          from Delhi, Delhi
          Dec 29, 2020
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          Is there any kind of camera inside the theatre, Janka Cinema

          Address: Main Sagarpur, South West Delhi, Delhi-110046

          Recently I visited to Cinepolis Janak Cinema, New Delhi theatre with my partner and I had a moment with my partner, now I am worried if it got recorded in theatre or not. If there are cameras in theatre, why do Cinepolis not let know to their customers....
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          adisahu
          Dec 19, 2020
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          Address: Fun cinemas TDI Moti Nagar, DLE Industrial Area, Kirti Nagar, Delhi, 110015

          I booked tickets from cinepolis website on 3 Jan 2020 but tickets doesn't booked and money has been deducted from my bank account.
          Next morning I got mail regarding refund. But till today, money has not been credited to my account.
          My refund I'd : 1136299
          Cinepolis India customer support has been notified about the posted complaint.
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            S
            sunlightt
            from Powai, Maharashtra
            Dec 12, 2020
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            Address: Cinepolis Patna

            Today I Purchased 3 Ticket Of 12 PM Shows But Their Reward Point Against Ticket Is Not Credit Till Now.

            My contact No [protected]
            Cinepolis India customer support has been notified about the posted complaint.
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              K
              KALPAJYOTI BHUYAN
              Dec 11, 2020
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              Address: Cinepolis Central Mall, Guwahati, Assan

              I watched TENET last evening at Cinepolis, Central Mall, Guwahati, Assam. The experience was quite horrible. The projectionists aren't projecting the movie according to the instructions sent by Warner Bros. The film file sent to cinemas is possibly 2.20:1 letterboxed to 1.85:1 for the highest possible resolution.
              But the instructions for scope and flat screens aren't followed i guess.

              2 vertical bars on the side is very distracting and the dip in resolution is frustrating and also the often blur in transitions in the visuals is an injustice to the film.

              Please look into the matter immediately.
              Cinepolis India customer support has been notified about the posted complaint.
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                S
                Srinathrauth Srinathrauth
                Aug 1, 2020
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                Address: cine polis sudha shalibanda hyderabad 500053

                Hi i got u have refund my money but till now i did not got i contact to my nearest kotak bank to they told they not got any refund plese refund my amount
                +1 photos
                Cinepolis India customer support has been notified about the posted complaint.
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                  D
                  Dharmarajsinh Raulji
                  May 3, 2020
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                  Address: India

                  Plz give me one chance to prove my self and give my ideas . I give 1st chance to cinepolice because i big fan of cinpolice cinema.
                  Mobile number - [protected]
                  E mail- [protected]@gmail.com
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                    I
                    Ivarte
                    Apr 22, 2020
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                    query on night vision cameras in cinepolis

                    While watching movie and when lights are dim, i have noticed that green leds blink constantly.

                    As an audience, there is no information to us about surveillance.

                    So, i have two questions as below:

                    Are there any night vision cameras in cinepolis across pan india?

                    What is the green led blinking equipment on both sides of walls of cinepolis cinema hall?

                    Need two separate...
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                    A
                    aniket7976
                    Mar 30, 2020
                    Resolved
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                    cctv camera inside theatre / audi in cinepolis forum shantiniketan bangalore

                    Address: Cinepolis Forum Shantiniketan, Whitefield Main Road, Hoodi, Thigalarapalya, Krishnarajapura, 560067

                    Dear sir/madam,
                    While watching a movie i noticed a continuous red blinking light from a camera-like device, is that of any hidden cameras?
                    If so it should be informed at the beginning of the movie. Also, what about an individual's privacy?

                    Please let me know what exactly where those lights that i saw in the theatre. Also do inform me do you have cameras installed inside the cinema hall?...
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                    G
                    GS$
                    from Lucknow, Uttar Pradesh
                    Mar 4, 2020
                    Resolved
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                    Address: CINEPOLIS INDIA PVT.LTD. REPUBLIC MALL, GOMTI NAGAR, UP, 226010, INDIA, 226010

                    I purchased coffee on 1st march 2020 at your fun cinema coffee outlet in lucknow vide invoice number: 353883, point of sale number: 752chc 02 for rs.150/-
                    First of all the coffee mug was only 70% full (Being too small is another issue)
                    The quality of coffee served too was very poor. It seems that the quality of milk used too was non standard or was mixed with water.
                    We do not deny to pay whatever you ask but at the same time it is your responsibility to serve proper quality & quantity of the items being delivered.
                    Are uoi above the laws of land?
                    So much so that even on your receipt the phone number & website address too was not printed. Was it just to prevent customers to make a complaint???
                    Apr 12, 2020
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 04, 2020
                    Cinepolis India Customer Care's response                     Dear Customer (GS$),

                    Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (124908) in the subject line so that our team can assist you.

                    Regards,
                    Team Cinépolis
                    Verified Support
                    Mar 12, 2020
                    Cinepolis India Customer Care's response                     Dear Customer (GS$),

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards,
                    Team Cinépolis
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                      S
                      Sandeep Bharadwaj A
                      Mar 3, 2020
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                      Resolved

                      Address: Visakhapatnam, Andhra Pradesh, 530016
                      Website: Cinepolisindia.com

                      I purchased 2 tickets for 4th march 1:05pm through cinepolis app for cinepolis visakhapatnam theatre. Amount of ₹276 got deducted which i paid through upi phonepe. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: sandeep bharadwaj
                      +1 photos
                      Apr 4, 2020
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 04, 2020
                      Cinepolis India Customer Care's response                       Dear Sandeep,

                      Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

                      Regards,
                      Team Cinépolis
                      Verified Support
                      Apr 08, 2020
                      Cinepolis India Customer Care's response                       Dear Sandeep,

                      We would like to inform you that the amount has been auto reversed. Furthermore, please get in touch with your bank for assistance in this regard.

                      Regards,
                      Team Cinépolis
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                        M
                        Mani Ramgharia
                        Feb 29, 2020
                        Resolved
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                        Resolved

                        Address: Bestech mall, Sector 66, Sahibzada Ajit Singh Nagar, Punjab 16006, 160059

                        I tried booking 5 tickets for sufna movie in bestech square mohali on 29th of february 2020. Deduction of inr 1000 has been done but i haven't received any confirmation. I waited for more than am hour looking at my phone and email for a notification but nothing showed up. I end up dropping the plan as i didn't had tickets. I am very upset and frustrated. Transaction was made through google pay at 9:17 pm. Initiate the refund asap. Contact me on [protected] / [protected]@gmail.com.
                        +1 photos
                        Apr 2, 2020
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 02, 2020
                        Cinepolis India Customer Care's response                         Dear Mani,

                        We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                        Regards,
                        Team Cinépolis
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                          A
                          Akshay Vyawahare
                          Feb 23, 2020
                          Resolved
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                          Resolved

                          Address: Bestech Square mall phase 11, 160062

                          Dear cinepolis india i have tried booked the ticket on 14th feb for movie love aaj kal evening show in cinepolis mohali bestech square. From your app but the amount has been debited from account but tickets has not booked. Can you please revert back the money. I have repeatatively complained this to the app but there is no any mail or solution you gave. Please help me
                          This is the transaction number icid25eb69f2c0643e2a71449fe42609527
                          +1 photos
                          May 13, 2020
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 24, 2020
                          Cinepolis India Customer Care's response                           Dear Akshay,

                          Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (118770) in the subject line so that our team can assist you.

                          Regards,
                          Team Cinépolis
                          Feb 24, 2020
                          Updated by Akshay Vyawahare                           Contact number [protected]
                          Email ID [protected]@gmail.com
                          Verified Support
                          Feb 24, 2020
                          Cinepolis India Customer Care's response                           Dear Akshay,

                          Thank you for sharing the information. We are escalating your concern to our team. Kindly allow us some time so that we can come up with an update.

                          Regards,
                          Team Cinépolis
                          Feb 26, 2020
                          Updated by Akshay Vyawahare                           What's the status of complaint
                          Verified Support
                          Feb 26, 2020
                          Cinepolis India Customer Care's response                           Dear Akshay,

                          Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

                          Regards,
                          Team Cinépolis
                          Mar 03, 2020
                          Updated by Akshay Vyawahare                           How much time I have to wait.
                          Verified Support
                          Mar 04, 2020
                          Cinepolis India Customer Care's response                           Dear Akshay,

                          We do understand that just expressing words would not help. However, we would like to assure you that we are working continuously to ensure that your issue will be resolved soon.

                          Regards,
                          Team Cinépolis
                          Mar 11, 2020
                          Updated by Akshay Vyawahare                           Please Do an effective way out for this problem. Rather than expressing into a words. It should not take this much time
                          Mar 15, 2020
                          Updated by Akshay Vyawahare                           Dear cinepolis how much time I have to wait for your response
                          Mar 17, 2020
                          Updated by Akshay Vyawahare                           I didn't get any response.. What it means you guys not careful about customers. This is disgusting 🤢
                          Verified Support
                          Apr 11, 2020
                          Cinepolis India Customer Care's response                           Dear Akshay,

                          We would like to inform you that the amount has been auto reversed. Furthermore, please get in touch with your bank for assistance in this regard.

                          Regards,
                          Team Cinépolis
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                            D
                            darOck
                            from Mumbai, Maharashtra
                            Feb 17, 2020
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                            Address: 560076

                            Made this transaction for buying movie tickets on cinepolis mobile app for 375 inr on 3rd january 2018. After the payment, when i was back on the application, there was no movie ticket booked under my tickets. I didn't receive any email/sms for the booked tickets.

                            Have been following up with the bank and to your complaint channel through application but no resolution so far. Have spoke on cinepolis on facebook chat and they confirmed that the amount will be credited in few days but nothing happened and they stopped replying as well post that.

                            Cinema location: royal meenakshi mall
                            Cave temple road, hulmaue, bannerghatta main rd, bengaluru, karnataka 560076
                            +2 photos
                            Cinepolis India customer support has been notified about the posted complaint.
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                              V
                              venkateshmd
                              Feb 13, 2020
                              Resolved
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                              Resolved

                              Address: Saket, 110016

                              Dear sir/madam,

                              On feb 12, 2020 at 3:51 pm, i made a transaction no.[protected] via bhim upi app. The amount 600 got deducted from my account and was successfully credited to merchant account. However, i did not receive the movie tickets. I was booking for feb 14 10 am show at cinepolis saket for movie love aaj kal.
                              At 3:54 pm i made another transaction[protected] for booking the same movie tickets. This time it got successful and i was able to get 2 movie tickets.
                              Hence i request you to refund the amount from the first transaction made since movie tickets were not issued on it. Thank you.

                              Regards,
                              Venkatesh m deshpande
                              Mar 16, 2020
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 13, 2020
                              Cinepolis India Customer Care's response                               Dear Venkatesh,

                              Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (111759) in the subject line so that our team can assist you.

                              Regards,
                              Team Cinépolis
                              View replies
                              The issue is resolved. I received the amount in my bank account. Thank you for the support.
                              Reply
                              Cinepolis India Customer Care's response, Feb 14, 2020
                              Verified Support
                              Dear Venkatesh,

                              Thanks for the acknowledgment. Please feel free to connect with us in case further assistance is required.

                              Regards,
                              Team Cinépolis
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                                A
                                AashnaS
                                Jan 30, 2020
                                Resolved
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                                Resolved

                                Address: Ahmedabad one mall, vastrapur, 380009

                                I bought 2 tickets on bookmyshow for Dream Girl for the 12:15 PM show on 1st September, 2019. Cinepolis canceled the show and promised me a refund for the amount within 10-15 days. The refund has still not been made. This is unacceptable as i am a frequent customer at cinepolis and did not expect them to be such cheats. Please do something about this because i have waited for such a long time and I haven’t heard a word from cinepolis.
                                +1 photos
                                Mar 11, 2020
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 01, 2020
                                Cinepolis India Customer Care's response                                 Dear Aashna,

                                Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (104455) in the subject line so that our team can assist you.

                                Regards,
                                Team Cinépolis
                                Verified Support
                                Feb 09, 2020
                                Cinepolis India Customer Care's response                                 Dear Aashna,

                                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                Regards,
                                Team Cinépolis
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                                  S
                                  Shaivyakaushik1
                                  Jan 25, 2020
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                                  Resolved

                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  In the movie hall staff asked for food to order and we have ordered veg food. He did not ask for veg or non veg in that combo.

                                  We gave him money and after order delivery he gave us bill.

                                  In the dark we ate food as we know that it must be veg.

                                  But during eating we got a feeling we are eating non veg, being from brahmin family it is our religion violation ang feilng guilty and bad from inside.

                                  This needs strict action against the staff.
                                  Mar 12, 2020
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 27, 2020
                                  Cinepolis India Customer Care's response                                   Dear Shaivya,

                                  Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (101701) in the subject line so that our team can assist you.

                                  Regards,
                                  Team Cinépolis
                                  Verified Support
                                  Feb 05, 2020
                                  Cinepolis India Customer Care's response                                   Dear Shaivya,

                                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                  Regards,
                                  Team Cinépolis
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