Cinepolis India Complaints & Reviews

I heard that cinepolis mantra mall have night vision/cctv cameras installed in the theater.

If it is true, then why customers are not informed about it while booking tickets.

And collecting high amount towards some movie ticket. Ticket rate is 200 rupees which is very high.

It is advised to keep same ticket rate for every movie, and give clarification on the cameras installed....

Cinepolis in DSL virtue mall, Uppal, Hyderabad, is collecting high amount towards the movie ticket. Ticket rate is 200 rupees which is very high.
100 -125 rupees is reasonable
Middle class families cannot bear that much amount.
It is advised to reduce the ticket rate
And snacks cost also very high unbearable by me.
I am giving complaint to consumer forum...

Dear sir/madam,

There was an intermittent blink of light in the cinepolis theatre in patna.

Do you have cameras installed in the theatre?

And if the cameras are installed inside the theatre, then why is the sign 'you are under cctv surveillance' not written at the entry of hall?

It should also be informed earlier at the beginning of the movie. And what about individuals privacy?...

I ordered for a large cheese popcorn and she didn't give me a bill. 10 mins later i went up and asked for a bill and she gave me one which said i paid 500 and had to get 290 as the remaining balance but i had given her 300 in cash and received rupees 10 back..
I then asked her about the board that said "if you don't get a bill your meal is free" and she proceeded to tell me - please don't report this ma'am.
This happened at...

I have booked tickets worth rs 490 from cinepolis.com (Official website) on 7oct 9pm show of war movie but amount was debited and i had no confirmation of tickets on my orders or on sms, i have contacted the respective cinema they also deny my bookings. I have also done e mail cinepolis but no response from them. As i have done my payment through phone pe ihave also informed about the problem but they say that your merchandise has accepted...

I am not able to redeem my cinepolis loyalty points on bookmyshow app

While booking a ticket at cinepolis magnet mall bhandup west
I have 270 points in cinepolis loyalty points

Can i know why is it happening??

The website has a redeem points options but it doesnot take you to the web page for redemption.

Kindly help me

As soon as possible....

On 14th of sep i had booked 2 tickets online for ₹350 at cinestar majiwada thane w, money was deducted but ticket was not issued. I messaged cinepolis on twitter who assured me refund and asked me to book tickets again i did that.
Later after few days they revert saying they haven't received any payments.
I gave them receipt of payment for which they said they will get back but till date they are just ignoring the situation...

For my issue i am asked to provide some details but they have not provided the full email id for the same. I also searched there email id in their official website but couldn't find. The provided contact number is also not working. Please ask them to provide their exact eamil id and working contact numbers in "contact us" tab.
For the reference i have attached the screenshot of their reply where email id is hidden....

On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

On cinepolis website it came the transaction failed and but my club loyalty points deducted.

Email - [protected]@gmail.com
Phone - [protected]

Can someone from cinepolis to solve...

Your mobile is useless. I was trying to book the ticket for joker for 6th oct morning show. The transaction got completed and money got deducted however, i haven't got any confirmation from your.in my tickets on your app, it says i don't have any bookings. Also, you don't even have a customer support number. Please send me the confirmation asap or process the refund....

During the payment through cinepolis official website i got an option for payment under upi payment option and i went through accordingly. The amount is already deducted but still i am not getting any ticket for the same.

I have also attached the payment deduction details

Please acknowledge me.

Regards
Pradeep sharma...

I went to buy a ticket from counter i forgot my mobile at home but redeemed through that no using another mobile.. This process was taking time but your manager (Mandeep) become angry and talked in a rude manner in a shameless manner
Although i was alone in a line. If this is the hospitality.. I will never come again. Take strict actions against him....

I did UPI payment for 5 tickets of rupees 1075. Money got deducted, tickets didn't show up. I did book my tickets again using Net Banking. But the money from UPI payment is still stuck and not refunded, please return it asap. Thanks.

UPI transaction ID:[protected]
email-ID: [protected]@gmail.com
Cinema location: Esplanade Bhubaneswar
Payment gateway: CCAVENUES...

Cinepolis Patna, Book my show Booking ID: WS6K7PH and WMMQW2B

I booked 4 movie tickets for Chichore movie for 6.35pm show on 28/09/2019 show at Cinepolis Patna. It has been raining very heavily in Patna since last 36hrs. I talked to and made a request to Book my show helpdesk for the cancellation of these tickets but they said to contact the Cinepolis Patna people. I have been trying since last 4hrs (12noon) but the mobile...

Hey good morning,

I booked a ticket for the movie saaho for 30th august showtime is 9.30 am. Which i am attaching the screenshot of the confirmed email.
But when i reached at the cinema hall, they said due to the technical problem content is not available, so refund already initiated, it may reflect after 3 weeks in your bank account. But it's already 28 days gone and it's not refunded. Also one message was came to...

Booked 2 tickets of movie chichhore for cinepolis westend mall pune for 2.30 pm saturday[protected] using ur app. After payment got transaction failed error but money was debited from my card. Kindly provide me tickets or refund as ur app doesn't show the tickets even when money got debited from my card. Let me know where and whom to reach as well....

Dear sir,

Yesterday (19.09.2019) i was booked a 2 ticket of chhichhore with my club no.[protected] at fun cinema, galaxy mall, ambala city. But am not received reward points in my account yet. Please check & credit the reward points in my account for using the points in next movie.
Regards-

Daven batra
Mail-id - daven. [protected]@rediffmail.com
Mobile-[protected]...

Hi,
Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also....

Hi,
Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also....

I just booked 3 tickets for dream girl, 8:25 pm show at dlf saket cinepolis.money deducted from paytm wallet, ticket not recieved.please assist on the same at the earliest.none of you customer care numbers are available.kindly tell me if my money will be refunded or I will get my tickets asap.As I need to go for a 8:25 show.
Kindly help.

Thanks
Yojna...