Cinepolis India Complaints & Reviews

We have 3 years child so one lady told us to do confirm for child ticket so while we come to confirm she already got call from first lady of ticket counter so before we ask about child ticket she directly asked that how many members you are and child. And while i said that she had no tights to ask kitne members ho instead of that she has to say kitne ticket chahiye. That lady of ticket counter is very misbehaving person whose name is laxmi. She is laughing in front of me and said me ticket nahi dene cali. She had no rights to say this kind of stuff. Your service is so much pathetic even your higher officer didn't tell her anything for misbehaving. She left from window and higher officer argued with me instead of asking me what that lady misbehaving with me. This kind of service you are providing to customer we always prefer to watch movie in rajhansh they never do this kind of thing. But due to show time issue we choose cinepolis adajan branch, surat. Seriously next time we never come to here even more over it now rules has been changed for taking food inside to theater. No one can deny to take food inside i took apple for child but they didn't allow me and took it out side so upgrade your service and rules to your employees.

Really poor service. Currently i am watching movie with 3 tickets including child. Please contact me i want to talk with your higher authority. My number is [protected].

Regards,
Pranav

I was watching movie with my friend at the time of interval we both goes down for eating somthing when we came and enter to audi your person came to me and ask for ticket but i have not it they ask me to came out and we gone to ticket counter and i show them my mobile which is showing the mes frm your end which is showing i baught ticket frm your counter bt your manager abuse me and tell me go out frm here
We are your regular customer the name of manager is rakesh from amritsar

I tried to book tickets on the cinepolis india site, and my money got deducted from my bank account but ticket not booked. And i did not get any refund. I tried contacting cinepolis customer support but not able to, i tried to contact my bank but they too did not able to resolve my problem. So i am trying here to get resolution. Please reply as soon as possible. And please tell how can i contact you if possible.

Date of transaction: 16th november 2019
Transaction amount: rs.801
Upi transaction id:[protected]
Email id: gopalmail.[protected]@gmail.com

I had booked 2 tickets for 'bala' movie on 29th november. There were no directions for the movie hall and none of the security personnel knew the correct way to reach the location. I had missed half the movie by the time i reached the theater and decided to leave right away. It was a wastage of both time and money and caused unwanted hassle.
Kindly provide appropriate compensation and solution for the same.

I had booked tickets for a movie on 16th november (Royal meenakshi mall) which was cancelled by cine polis without any notification. On reaching the cinemas on 16th after a hectic weekend traffic it was informed that movie is cancelled and the manager informed refund has been initiated. Refund request was raised in paytm app. After few days paytm informed that cine polis has informed them that the show was held on that date which is completely a wrong information conveyed and hence my refund cannot be processed. I here by enclose the details of the ticket and message received from paytm for more clarity. Kindly resolve this issue as soon as possible.

My name is raviteja

In vijayawada location we have two cinepolis multiplexes

One is at (Pvp square mall) and second one is at (Power one mall)...

There is no problem with pvp square mall cinepolis multiplex...

The problem is only with cinepolis power one mall, tulasi nagar, vijayawada-520007

The projector persons who was working doesn't know how to enable subtitles for english movies... I only watch english movies in cinepolis because of the quality of picture, sound and 3d effects of english movies... The only problem is with the subtitles... Because of not enabling the subtitles option while projecting so many of the people were suffering for some deep english movies... Another thing is that the same movie i watched in cinepolis pvp square mall the subtitles are coming and the same movie i watched in cinepolis power one mall the subtitles are not screening...

Solve the issue as soon as possible... Don't lose your reputation with these silly issues... Try to solve the issue with concerned person and make a note the problem is solved...

Since five months i repeatedly complaining regarding this issue in the multiplex while i'm visiting for watching movie with the incharge of the work who is concerned... He is the most who is very irresponsible even after complaining some many times... He doesn't have patience to listen the problems of the viewers who are complaining...

I want clear explanation regarding this because i was suffering a lot every week while watching movies...

Please tell me if the problem is not able to solve by you people and i know very well where i have to complaint regarding these consumer satisfaction problems...

Solve the issue as soon as possible and inform me after solving after the issue either to my mail or to my mobile number...

I want to be communicated whether the problem is solved or not...

Regards,
Raviteja

Today i came to cinepolis to watch movie with family but they are selling combos not ticket counter boy said its compulsory i[censored] book ticket then u hve to buy combo what the stupidity he said as u wish u want to watch or not mean... Pvr inox is better worst experience i have because the escalator not working also... This was not a good experience for me i would nt suggest in future to any person to go there with family beacause they are just for selling combo not movie tickets

Amount deducted but ticket not booked on 19 nov 2019 for movie frozen 2 for 23rd nov for afternoon show 1:35 pm, amount debited from my account is rs.790 from cinepolis website.
Payment was done using freecharge and payment is shown as success.

Payment reference no.[protected]
Email is jayendra. [protected]@gmail.com
Mobile no. [protected]

Please check and resolve my issue.

On 9 aug i was at cinepolis ashima bhopal madhay pradesh 462046 at 11 pm and i made a payment on your device via google pay and i was sucessfull bit your device show the popup of time out and my money got stuck. Then after this i told all this mater to your manager and till now he is saying that sir i have filled an complaint and i will tell u about the progress
So plss refund my money back

I transferred rs 1004 via googlepay upi on 8th november 2019 for which no ticket was generated on cinepolis app. Payment gateway was ccavenue. Kindly refund my money.

Google pay upi transaction id[protected]

Ccavenue has confirmed that my transaction was successful and that cinepolis has indeed received the money. Also i talked to googlepay which stated that the utr number cannot be generated without the money having been successfully transferred and that the merchant's bank had confirmed having received the payment but cinepolis keeps denying having received the money and they are not replying to my emails.

No tickets have been booked from your side, but payment has been deducted from my account
While booking through cinepolis app amounting to rs 1, 004 dated 08/11/2019 for movie bala.
Please issue refund immediately.
Upi transaction id is[protected]
Name: lakshay gandhi
Registered mobile number : [protected]
Registered email id : [protected]@gmail.com

Hello
Are stealing from your customers. I bought 4 tickets and your employee added one food coupon. I asked and reply was there is no option to exclude it since it is compulsory which is providing by the company itself. I told i am not interested and the response was same. How can you make your customers to buy compulsary foods that too costly almost 3 times more than usual. Do you think we watch movies as per your wish? Do you think you can decide what your customers want? Please provide the service which customers need. Or else you will lose your business. I am going to add tweet if you are not replied for this.
Show time 10-1
Mangalore city centre
Movie name - girgit (Thulu)

Cinepolis in DSL virtue mall, Uppal, Hyderabad, is collecting high amount towards the movie ticket. Ticket rate is 200 rupees which is very high.
100 -125 rupees is reasonable
Middle class families cannot bear that much amount.
It is advised to reduce the ticket rate
And snacks cost also very high unbearable by me.
I am giving complaint to consumer forum

Dear sir/madam,

There was an intermittent blink of light in the cinepolis theatre in patna.

Do you have cameras installed in the theatre?

And if the cameras are installed inside the theatre, then why is the sign 'you are under cctv surveillance' not written at the entry of hall?

It should also be informed earlier at the beginning of the movie. And what about individuals privacy?

Please let me know what exactly was the blinking light.

If cameras installed inside the cinema hall, it should be openly known to the people.

I ordered for a large cheese popcorn and she didn't give me a bill. 10 mins later i went up and asked for a bill and she gave me one which said i paid 500 and had to get 290 as the remaining balance but i had given her 300 in cash and received rupees 10 back..
I then asked her about the board that said "if you don't get a bill your meal is free" and she proceeded to tell me - please don't report this ma'am.
This happened at orion east bangalore.

I have booked tickets worth rs 490 from cinepolis.com (Official website) on 7oct 9pm show of war movie but amount was debited and i had no confirmation of tickets on my orders or on sms, i have contacted the respective cinema they also deny my bookings. I have also done e mail cinepolis but no response from them. As i have done my payment through phone pe ihave also informed about the problem but they say that your merchandise has accepted the payment. Help me out this is the problem from cinepolis side
Email - [protected]@gmail.com

I am not able to redeem my cinepolis loyalty points on bookmyshow app

While booking a ticket at cinepolis magnet mall bhandup west
I have 270 points in cinepolis loyalty points

Can i know why is it happening??

The website has a redeem points options but it doesnot take you to the web page for redemption.

Kindly help me

As soon as possible.

On 14th of sep i had booked 2 tickets online for ₹350 at cinestar majiwada thane w, money was deducted but ticket was not issued. I messaged cinepolis on twitter who assured me refund and asked me to book tickets again i did that.
Later after few days they revert saying they haven't received any payments.
I gave them receipt of payment for which they said they will get back but till date they are just ignoring the situation and giving me run around.
Request you to look into this matter

For my issue i am asked to provide some details but they have not provided the full email id for the same. I also searched there email id in their official website but couldn't find. The provided contact number is also not working. Please ask them to provide their exact eamil id and working contact numbers in "contact us" tab.
For the reference i have attached the screenshot of their reply where email id is hidden.

On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

On cinepolis website it came the transaction failed and but my club loyalty points deducted.

Email - [protected]@gmail.com
Phone - [protected]

Can someone from cinepolis to solve my problem.
Please refund my club cinepolis points.