Cinepolis India Complaints &amp; Reviews

Address: Cinepolis westend Mall pune, Pune, Maharashtra, 411007

Booked 2 tickets of movie chichhore for cinepolis westend mall pune for 2.30 pm saturday[protected] using ur app. After payment got transaction failed error but money was debited from my card. Kindly provide me tickets or refund as ur app doesn't show the tickets even when money got debited from my card. Let me know where and whom to reach as well.

Nov 5, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Cinepolis India Customer Care's response Dear Shashank,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 86505 ) in the subject line so that our team can assist you.

Contact number:
Email ID:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Sep 30, 2019

Cinepolis India Customer Care's response Dear Shashank,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: 134003

Dear sir,

Yesterday (19.09.2019) i was booked a 2 ticket of chhichhore with my club no.[protected] at fun cinema, galaxy mall, ambala city. But am not received reward points in my account yet. Please check & credit the reward points in my account for using the points in next movie.
Regards-

Daven batra
Mail-id - daven. [protected]@rediffmail.com
Mobile-[protected]

Oct 24, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Cinepolis India Customer Care's response Dear Daven,

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,

Verified Support

Sep 21, 2019

Cinepolis India Customer Care's response Dear Daven,

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Team Cinépolis

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K

karthik suragani

from Guntur, Andhra Pradesh

Sep 24, 2019

I have 100 club points in my cinepolis account not ae to reedem it says invalid points . Am fedup with the service no one is responding

Cinepolis India Customer Care's response, Sep 25, 2019

Verified Support

Dear Karthik,

Thanks for writing to us. Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only.

Regards,
Team Cinépolis

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Address: 500016

Hi,
Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also....

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Address: 500016

Hi,
Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also....

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Address: New Delhi, Delhi

I just booked 3 tickets for dream girl, 8:25 pm show at dlf saket cinepolis.money deducted from paytm wallet, ticket not recieved.please assist on the same at the earliest.none of you customer care numbers are available.kindly tell me if my money will be refunded or I will get my tickets asap.As I need to go for a 8:25 show.
Kindly help.

Thanks
Yojna

Oct 27, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

Cinepolis India Customer Care's response Dear Yojna,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (86112) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Sep 26, 2019

Cinepolis India Customer Care's response Dear Yojna,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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T

Thilak Prasad

from Mumbai, Maharashtra

Sep 19, 2019

In Cinepolis site when I try to book tickets it asked for patron. I don't know what that means please help me to proceed further ASAP please check into the issue and call me in [protected]

Thank you

Cinepolis India Customer Care's response, Sep 19, 2019

Verified Support

Dear Thilak,

Thanks for reaching out to us for assistance. Please note that you have to write the name of the person booking the tickets in the 'Patron' section. Hope this helps!

Regards,
Team Cinépolis

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Address: Vanice Mall Noida Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201308

I visited with my wife at cinepolis grand venice noida uttar pradesh.
Den i want to purchase two tickets of movie so they told me that this particular tickets are available with combo only which i really dont want to buy they charged me extra amount along with my tickets which no mean to me so when i asked them not to add combo so he rudely denied n says that "sir if you dont want to add combo then sorry seats are not availble so either choose another seat or purchase online" this kind of behaviour n forcement is really not tolerable as i alreafy told him that today is my fast still the guy is like forcing me. His name is rahul who is attending me and really don't appreciate this kind of behaviour as completely not justified.

Oct 22, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2019

Cinepolis India Customer Care's response Dear Ali,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85264 ) in the subject line so that our team can assist you.

Contact number:
Email ID:

Regards,
Team Cinépolis

Verified Support

Sep 21, 2019

Cinepolis India Customer Care's response Dear Ali,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Vadodara, Gujarat, 390023

I am complaining about cinepolis vadodara, inorbit mall. From last 3 times the theatre is highly lacking the punctuality about show timings. It starts minimum 20-25 mins late which is very disappointing. It is not expected to be disappointed jn such basic thing. One time we had to inform the management to open the screen, which they totally forgot. Our time is very precious, please respect it.

Oct 13, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

Cinepolis India Customer Care's response Dear Heli,

Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

Regards,
Team Cinépolis

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P

Pruthvi s katote

from Mumbai, Maharashtra

Sep 17, 2019

As of Government of Maharashtra has passed a law in which we the consumers can take outside etables in the cinema hall then this cinema hall should aslo accept it. Why they are not allowing to take outside eatables.

Cinepolis India Customer Care's response, Sep 18, 2019

Verified Support

Dear Pruthvi,

Thank you for reaching out to us. We clarify our stand as a law-abiding organization and as when such ruling is passed we will implement the same. As on date, the matter is sub-judice before the Honorable Bombay High Court and no decision is taken so far.

Regards
Team Cinépolis

S

Sacchu12

from Noida, Uttar Pradesh

Sep 19, 2019

I hav bought 2 tickets of saaho on 6th sep 2019 For the show of 7th sep 2019 i forget to take my physical tickets nakul (he is a cinepolis associate in there cinema) who is my friend but i had a photograph of tickets but they didn't allow me entry i want strict action against this

Cinepolis India Customer Care's response, Sep 19, 2019

Verified Support

Dear Customer (Sacchu12),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (86194) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Sep 27, 2019

Verified Support

Dear Customer (Sacchu12),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Magadi road ETA mall, Bangalore, Karnataka

In weekend i went to watch a movie at cinepolis eta mall bangalore. The pricing of the movie is high on weekend along with that popcorn, coke and other items are too costly as well. Also the popcorn which i got was not hot as well. Need to do something in terms of price point. Common man is not able to afford such a luxury. Please atleast make popcorn price less.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

Cinepolis India Customer Care's response Dear Puneeth,

Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

Regards,
Team Cinépolis

Sep 18, 2019

Updated by puneeth I just don't want the feedback to be shared. I want to see the action taken also. I[censored] charge so heavily on popcorn, coke, nachos, sandwiches and all other items a common man cannot afford it. Also not allowing outside item .Either one of them u need to do . Entertainment doesn't mean looting People as u want to earn heavily from it. Entertainment is a service provided to the customer with best of its interest. Everything in ETA Cinepolis is costly.

Sep 20, 2019

Updated by puneeth Cinepolis ETA Mall any action plan designed??

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Today i booked two tickets for chichore movie 6.25 pm show, the amount for two tickets detected from my bank account but ticket is not generated yet please tell me when i will got my money back or before starting a show i will receive my ticket. And give me the contact number of your company coustmer care so that i can contact with to know the status of my issue.
My mail id is - vinay. Rawat.[protected]@gmail.com

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Cinepolis India Customer Care's response Dear Vinay,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85024 ) in the subject line so that our team can assist you.

Contact number:
Cinema location:
Mode of Payment:

Regards,
Team Cinépolis

Verified Support

Sep 19, 2019

Cinepolis India Customer Care's response Dear Vinay,

Information about your complaint is still awaited from you. Feel free to get in touch with us in case your concern is still not resolved,

Regards,
Team Cinépolis

Sep 19, 2019

Updated by Vinay8533 Problem resolved

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V

Vinay8533

from Delhi, Delhi

Sep 9, 2019

Email id is not showing properly please send me proper email id it is showing [protected]@cinepolis.com in my mail

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Hello,

My name vinod kumar. I tried to book movie (Cinepolis bestech square mohali) on weekend to avail yes bank weekend offer through cinepolis app but it is not showing promotional offer on payment page this is third time happening with me.
Why are you fooling the customer as you withdraw the offer during weekend. Very pathetic app
My email id is vinod. [protected]@gmail.com.
Please h...

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Address: Pune, Maharashtra, 411008

Hello, my name is anweshi dewan. I tried to book 3 tickets for batla house movie through cinepolis website on 7th september 2019 at 11.04 a. M. I did my payment through phonepe, transaction id - p1909071104158343749595. My money was deducted but the tickets are not booked. It showed some internal error happened and i'll not be charged, but they charged me and the transaction number i already provided. Kindly look into the matter. I'm requesting my refund

Oct 19, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by Anweshi Dewan And please give me a customer care number, so that I can talk to

Verified Support

Sep 09, 2019

Cinepolis India Customer Care's response Dear Anweshi,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85003 ) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis

Verified Support

Sep 17, 2019

Cinepolis India Customer Care's response Dear Anweshi,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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A

Ayole & ANu Vlogs

from Mumbai, Maharashtra

Sep 10, 2019

I have booked a ticket for movie sahoo through bookmyshow for Sunday booking id WJKG65J.
Want to cancel the same and book tickets for mussion mangal same time for Monday
Kindly help with the same.

Cinepolis India Customer Care's response, Sep 11, 2019

Verified Support

Dear Customer (Ayole & ANu Vlogs),

We regret to inform you that as per government regulations, once a ticket has been paid for, it is considered to be sold. Hence, we will not able to provide you any kind of replacement or refund in such cases.

Regards,
Team Cinépolis

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Address: Ahmedabad, Gujarat, 380052

Dear sir / madam, when i was watching movie there was continuous blinking
Green light beam light falling on my eyes and attracts my eye sight, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the green blinking was and do u have cameras installed inside the cinema hall...??? So please let me your views this things should be...

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Address: Chandigarh, Chandigarh

On 2nd september 2019- i went for mission mangal at cinepolis sector 17 chandigarh (7:40 show).in the interval i ate the sausage bun roll with different sauces. The next morning i had severe food poisoning - low bp, high (102) fever, several episodes of vomiting and loose motions to the extent that doctors advised me to get admitted in the hospital (Healing touch, sector 34, chandigarh). I have suffered from extreme pain and agony over the food they provide.

Oct 14, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

Cinepolis India Customer Care's response Dear Riya,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 84622 ) in the subject line so that our team can assist you.

Contact number:
Email ID:

Regards,
Team Cinépolis

Verified Support

Sep 13, 2019

Cinepolis India Customer Care's response Dear Riya,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Please add subtitles to movies screened in shantiniketan and in spi aura cinemas itpl bangalore for hindi, telugu, tamil, kannada and english movies. People willing to watch other language movies would be benefited. This would encourage people to watch and learn from other language as we are mostly floating population in bangalore

Regards
Kanchana subbiah...

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Address: Near, Plot No SH3, Site IV, Pari Chowk, Greater Noida, Uttar Pradesh 201308, Gautam Buddh Nagar, Uttar Pradesh, 201308

I went to purchase movie ticket at Cinepolis Greater Noida, and they said popcorn and cold drink is compulsory to buy or no movie ticket, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket.This is really bad about Cinepolis Greater Noida that they are looting customers each day with such a bad scam. I think management must look into matter otherwise consumer forum is the last option for customers.

Oct 15, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2019

Cinepolis India Customer Care's response Dear Shatamanyu,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number ( 84361 ) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Sep 11, 2019

Cinepolis India Customer Care's response Dear Shatamanyu,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Magarpatta city, Pune, Maharashtra, 411028

Left jacket in the movie theater. Last show with last ones to leave the movie hall. When we went back to look for the jacket, its not there anymore. Jacket stolen by them. No proper help to address my complaint. Security men and women laughing off on my face. Extremely disappointing experience. Please take care of your belongings as they are not capable of any help

Oct 7, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Cinepolis India Customer Care's response Dear Sharina,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number ( 83706 ) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Sep 05, 2019

Cinepolis India Customer Care's response Dear Sharina,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Address: Lucknow, Lucknow, Uttar Pradesh

Dear sir /mam. Please inform me that u r using hidden cameras in movie theatre at ur lucknow mall... Because some days ago i have seen a movie... And there a green light beem is always on. So is it a hidden camera or anything else.. Because i[censored] r using hidden cameras what about privacy o[censored]r customer... I[censored] r using cctv or hidden cameras then u r cheating ur customer... So pls inform me about this... As quick as possible... Solve my problem

Oct 2, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Aug 27, 2019

Updated by Shubham8p In how many days I will find information about this...this is muly num.[protected]...plz call

Verified Support

Aug 28, 2019

Cinepolis India Customer Care's response Dear Shubham,

Thank you for reaching out to us. We would like to inform you that we do not have CCTV cameras installed inside the theatre.

Regards,
Team Cinépolis.

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Address: Shanti Nagar, 206, Thane, Maharashtra, 400604

Dear Cinepolis Representative,

On August 19, 2019 (Monday) my nephews wanted to watch 'Dora & The Lost City of Gold' ("Movie"). I tried to book tickets through BookmyShow, however, their phone app showed that none of the top-line seats were available. The above phone app further showed that due to heavy bookings, only limited seats were available for sale. I obviously knew that Bookmyshow was being irrational and fraudulent...

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