Cinepolis India Complaints & Reviews

Went to buy a cappuccino around 6pm today & paid in cash ₹150 and the guy returned ₹10 back. It was mentioned on the pos that if you don’t get bill your order is free. The individual made the coffee and handed me over. I then informed that i have not received the bill and told him that i am now eligible to get it for free. The guy started arguing and started giving excuses. He then printed the bill and tried to hand it over to which...

No part of john wick series is being made available in hubli cinepolis, this time it's john wick 3, we were desperately waiting for this movie and there is no movie available to book in hubli cinepolis, i mean what the hell. Wait for this movie for complete 1-2 years and damn there is no availability of the movie in your city, make john wick available in hubli cinepolis please....

I had book a ticket from cinepolis app. It have feature of mticket so, you do not need to go to collect ticket instead of that you can show ticket for your phone.

When i was arrived at cinema i showed my mticket. Somehow it was not able to scan and watchman asked me to collect ticket from counter. I asked at the counter that why i need to collect ticket i have mticket on my mobile. That leady told me to tell the manager about...

My debit card charged but tickets were not booked, no confirmation was sent to mobile or email. please resolve the issue at the earliest . refund the amount back to my debit card. please help to rectify this issue as soon as possible so that i can book tickets again.many people seem to be having this issue please help me and refund the amount. very disappointed in you guys.i booked the tickets on 11 may night .no details were provided to...

I have sent this complaint on 5th may but nobody bothered to contact me nor has the issue got resolved.

I had booked 2 tickets for a movie – vinci da show time 05:05 pm on friday 3rd may 2019 at cinepolis: acropolis mall, kolkata (Audi 2).

The tickets were booked at 2:32 pm on 3rd may 2019.

Ticket amount – rs 380/- quantity -2 tickets.

Internet handling fees-51.92
br...

Hi,

Please let me know if you have cameras installed in screening room.

If yes, what about the privacy of people? Why is people not made aware about the same before movie starts? This will be privacy threat for people.

I have left my wallet inside theater and it was not there when i revisited after movie. I asked cinepolis people watch cctv footage but they declined. Cctv not installed is the...

Good day,

I went to cinema star at high street mall, majiwada thane-w yesterday (04/05/19) along with my family to watch kalank movie show at 10:35 pm in audi 3.
After the interval when we purchased a snack, i have by mistake lost my wallet in the audi 3.
I have realised this today (05/05/19) morning that my wallet is missing. As used my wallet during interval and directly came to our house by car after a movie...

I have booked 3 tickets for avengers endgame for 4th may at cinepolis acropolis mall (Seats j19, 18 & 17). After booking i received an email with the booking confirmation (Booking no.2184640) and also an sms with a link to download the m-ticket, but whenever i try to download the m-ticket, i only get a blue screen. The sms also mentions that i will not be allowed inside if i don't download the m-ticket. Please help urgently....

We went to watch avengers end game on 30 april at cinepolis spice mall in noida.
The acs were not working in most part of the movie. The theatre was severely suffocated and it was difficult to sit. Depsite requesting the staff to please check.. The response received was very casual. We still had to sit through the entire movie struggling to sit in suffocation.
No one is paying heavy ticket amounts to sit in such conditions...

To
The manager,
Cinepolis movie theater,
Bhandup west,
Mumbai.

Dear sir / madam,

I am writing this letter to complain about the problem i faced yesterday at your cinema. Yesterday, i had came with my family to watch the movie “avengers - the end game ”. The movie was long awaited and i must say that we did not enjoy the movie at all. And, we were much disappointed as we visit...

I booked for avengers endgame via cine polis website. I paid through upi pin and it got debited but i didn't receive the tickets. I hope someone would pay heed to this. This is very unethical of cine polis. Shame on you.

I unfortunately booked for another 1 also. I'm a student and losing 550 is a big amount for me. I feel beyond angry and frustrated. I don't know whom to ask for the money now....

Today i[protected] booked tickets online through cinepolis site and paid through google pay upi pin and money debited but no tickets received.

This is highly unethical and unacceptable from a organisation like cinepolis. I was a logal customer but from now i will avoid and even warn people to avoid cinepolis.
The tickets i had booked was of avengers end game (2nd may show) and i was asked to do more for my cousins but...

Hello,
This is nupur, ([protected]) i recently booked ticket for avengers endgame movie at cinepolis royal meenakshi mall, from your official cinepolis website.
After making the payment of ₹562
We haven't received any confirmation email regarding the booking of ticket even though the money has got deducted.
The ticket was booked using email id : [protected]@gmail.com
Transaction id :[protected]br...

Dear sir, i had booked two premium tickets for endgame movie on 26th april at 6:10pm show. I had booked it through official cinepolis app. I had paid ₹500 for it through credit card transaction: 2920687.. I had received the m-ticket link.. But when i clicked on it.. It's blank.. It didn't show anything... I couldn't download my tickets. Please help me... Get my tickets back... I had already paid for it.. My email : [protected]@yahoo.com...

Hey Cinepolis India, I tried contacting with all those numbers on internet, also mailed some request for the app, but it doesn't look like anything musch is happening. So I am trying now here.
I booked a ticket through Cinepolis Android app, at Cinepolis- Esplanade Bhubaneswar, today on 25.04.2019 for the movie Avengers:END Game(3D-Eng) for the 27rh April 2019 11:55 AM show. I paid it through UPI, and have a transaction ID[protected],...

Hi,

I was trying to book movie tickets for 28th april 1:20pm manjeera mall hyderabad.
However my amount was deducted but tickets were not booked.
I have already sent mail to their customer care but no response.
Can you please help me regarding look this?
My details are:

Cinema name/adress: cinepolis manjeera mall, hyderabad
Transaction id: [protected]
Show time: 1:20pm...

I have booked two tickets through cinepolis website at cinepolis esplanade bhubaneswar on 24.04.2019 for the movie avengers:end game (3d-eng) for the 11:55 am show. I have received booking confirmation mail and one sms for downloading the m-ticket.

But, the link in the sms for downloading the m-ticket is not opening.

Kindly look into the matter as soon as possible....

Hello,
I have booked 4 tickets for 27th april 2019 show at 3:35 pm for avengers:endgame movie show in season's mall pune.

I used the app to book the tickets and paid using credit card. The sms that i received contains a link from cinepolis to download the m tickets and the link does not work.
I have received the confirmation email of this purchase via email but i'm unable to download the m tickets as the link...

I tried to book two tickets for avengers endgame in the imax screen pune. The amount 1015 was deducted from my credit card and i received confirmation email and sms as well. But there is no m-ticket in the link mentioned in the sms. I sent email to [protected]@cinepolis.com but received no reply. How can i be sure that my tickets are confirmed?

Name: roni sadhukhan
Email: [protected]@gmail.com
Phone: [protected]...

My wife bookes 2 tickets for avengers endgame on 21st april for the 9.15 show on the 26th at royal meenakshi mall cinepolis theater in bangalore.
My wife chose the m ticket and then paid for it. She received a link for the mticket which will simply show a blue screen. We tried multiple mobiles etc with no help. She did not even receive an email confirmation. All we have is the print of the confirmation in their website. I did email...