Cinepolis India Complaints & Reviews

My Club Cinepolis member ship card no is [protected] nd my name Jayesh Sadhu my email id [protected]@gmail.com my register number [protected].
Im shocked i just seen now text msg 297.18 points redeemed without used Club Cinepolis membership card. Withot watching any movie show and etc.

Hi
I have installed cinepolis app and tried booking tickets for 31st july 1 pm show at unity one rohini delhi on 30th july 9 pm
The payment has been debited from my mobile wallet (free charge) but there are no tickets issued
Tried contacting through mail, twitter and even called on the support phone but no response yet

Please initiate the refund at the earliest
Puneet arora
[protected]@gmail....

The behaviour of your appointed person madhav chauhan at vadodara cinepolis is way too of the track. Each and every person has right to choose their seats. But the person mentioned above is just disrespecting our choice and inappropriately creating problems for him and for us. I am waiting for your positive reply. I also have a video regarding it...

Dear team,

Please note, i tried booking for two tickets through cinepolis.com for kabali show at 22th july 2016 at cinepolis pvpv square mall, vijayawada The money has been paid through paytm wallet, but on confirmation received any ticket confirmation mail or message till now. Please find the below appended transaction details:
Description = Paid for OrderCinepolis India Private L Order #6289Paytm Cash Txn ID
[protected]-07-21 04:45:09 PM
Name - kanthi
Email - [protected]@gmail.com
Paytm transaction no - order #6289
Amount - inr 307.26
Show timing - 9.00am
Show date - 22th july 2016

Thank you for using your HDFC bank DEBIT/ATM card ending 8738 for Rs.951.54 in MUMBAI at CINEPOLIS87175 on[protected]:12:12:32.
Please refund my money
You have recive this amount from my acount but not book my tickets.
Please refund shortly..

Already i had made the complaints before 5 days. There is no customer service for this mnc. Even there is no response for emails. I had personally visited there kochi office. They dont know anything about this and given a mail address. How bad there service os. Comparing pvr they having customer care for solving our problems. Problem is occured while using there application only and i requesting them to kindly refund my fund at the earliest

Cinepolis india pvt ltd order no: 2381
Dated: 7/07/2016 time: 1:42 pm
I have booked ticket from cinepolisindia.com website and money was debited drom paytm of Rs. 695.
My ticket was not booked please give me refund.
Date of film: 9/07/2016, 3:45 pm, film: Sultan
cinema hall: cinepolis world trade park, jaipur.

I had booked tickets through cinepolis app. Two times my fund amount of rs.1690 got debited from my account. I have peraonally visit there kochi office and ask them to rectify it. There response was bad, not only that i had sent many mails regarding this to ther customer service. Not even a single mail received from them. If you have not a able customer care for resolving. Please stop your online booking facility

I havr request to them kindly refund my fund at the ealierst

We have just booked a movie ticket of star trek for today show at 12.40 at cinepolis highstreet.
But unfortunately we have not received the ticket.

My banking reference number is[protected] it was done through hdfc bank from my account.

Vinaya anu bishwal
[protected]

Hi,

I was booking the movie ticket using paytm wallet on cinepolis website. The amount has been debited but transaction failed the details are mentioned below. Please check and have the refund done.
Paid for order
Date: 22-jul-2016
Cinepolis india private l order #7256
Paytm cash txn id [protected]

[protected]
[protected]@gmail.com

Regards,
Sathish

Hi team,

Please note, i tried twice booking for two tickets through cinepolis.com for kabali show at 24th july 2016 sunday at royal meenaski mall, bengalore. The money has been paid through paytm wallet, but on confirmation page attached screen appeared. I havent received any ticket confirmation mail or message till now. Please find the below appended transaction details:

Name - sivannarayana
Email - sivamca. [protected]@gmail.com
Paytm transaction no - order #6863, order #6859
Amount - inr 1682
Show timing - 12:55 pm
Show date - 24th july 2016

Dear team,

Please note, i tried booking for two tickets through cinepolis.com for kabali show at 24th july 2016 sunday at vivania mall, thane. The money has been paid through paytm wallet, but on confirmation page attached screen appeared. I havent received any ticket confirmation mail or message till now. Please find the below appended transaction details:

Name - prajay bangur
Email - [protected]@gmail.com
Paytm transaction no - order #6627
Amount - inr 494.36
Show timing - 12:55 pm
Show date - 24th july 2016
Class of ticket - premium category
Movie - kabali (Hindi)


Request you please look into the matter and revert on immediate basis

Hi i booked 3 executive tickets with paytm wallet order#4708 on 16th july for show in kolkata with total amount of rs. 801.

Some error happened, and no confirmation on sms or email was sent even though money got deducted from paytm. When i tried after 15 minutes, the seats chosen were available which tells me that booking had failed.

Have written an email and tried to call on the number, but have received no response.

Hence, requesting a refund.

Shakshi gupta

I satyavan bhardwas try to book ticket on july 1 2016 but two times rupees deducted from my sbi netbanking through transaction ids[protected]ig0cgnmtd2 and[protected]ig0cgnjyd7 on your site cinepolis through mobile and both time rs 1068.72 be deducted so my total amount rs 2137.44 be deducted and ticket be not confirmed so please refund my amount very soon my mobile no is [protected]

Cinepolis lucknow employees misconducted with the ladies and disturbed all the customers in the middle of the movie. all the chaos was just because they booked 2 different groups of 4 people the same seats, and when questions upon, they made us the group with 3 ladies and 1 man leave the theatre in the middle of movie shouting and misbehaving with the ladies. after knowing the mistake of their ticket-counter employee, they refunded the amount of tickets, but they ruined our day. the worst part is it all happened in the great well renowned multiplex franchise cinepolis of lucknow, screen 5.
8th july 2016
11:45 am
Your "used to be a member"
Vishal singh mehra

Dear Sir/Madam,

I accidentally booked 4 tickets for the Sultan movie on 6th July instead of 9th July.
The Booking ID: WXRDPTS. Seats: EXECUTIVE.
The transaction amount was: Rs.1811.04

When I contacted the Cinepolis Customer care, they said they do not give refunds. Tickets once sold is considered as sold.

I request you refund the money.

Hoping to hear from you soon.

Respected Team,

This is to inform you regarding Kinley packaged drinking water, the normal price of the bottle is Rs. 20 in kolkata for a litre. But in the Acropolis mall(Cinepolis) they are charging Rs. 50 for a litre of drinking water. I came across a fact that consumer forum has asked the theatres to charge on the MRP. But in this case they have printed the MRP. at 150% more than regular price, which is abnormally priced for a litre of water.Please look onto the matter as this is not luxury but necessity.

Regards
Syan Ghosh

Food products 1. Bill cash memo of purchase : t/n: 529255, user no 1028 2. Date of purchase : 25.06.2016 3. Name of product/brand name : unpacked food & beverages 4. Name & address of seller: cinepolis fun cinemas, mittal mall, bhatinda, punjab 151001. I would like to submit that the below mentioned taxpayer is engaged in vat violations by unauthorised collection of excess vat from the consumers @ 30.25% instead of 14.30% as mandated by punjab value added tax, 2005. The seller is a cinema multiplex - cinepolis india pvt ltd having tin no. [protected]. The taxpayer sells food products, soft drinks and other beverages covered under vat schedule-f of the act which mandates charging of vat @ 13% (Excluding surcharge). I purchased food beverage and food items from the multiplex on 25.06.2016 and found to my horror that it is illegally charging vat @ 30.25% which is unusually excessive and in clear violation of the act. Even if we add 10% surcharge the vat rate comes to be 14.30% and not 30.25%. I have the original invoice with me as proof. When confronted with the issue, the manager submitted that this is an industry practice and everybody else does it. The cinema owner is openly flouting legal norms and looting innocent consumers every day. Details of invoice : food combo (Nachos+popcorn) for rs. 350/- vat @ 30.25% rs. 105.88/- total invoice amount rs. 455.88 no valid reasoning was given for the differentiation here in tax rate of 14.30% and 30.25%

We booked for two movie tickets through Cinepolis Mobile app on 9th of June 2016 for Conjuring 2 in Fun Republic Mall, Coimbatore( Screen 3, 4.30pm show and seat numbers B8 & B9). We tried making payment three times of Rs. 274.36 each and each time it got declined. Every time the app will abruptly shutdown as it is designed for the same. After repeated attempts of contacting them, we couldn't talk to a human. No one is there to pick up calls or answer our email. Credit card company say that the merchant has successfully debited the money from our account. It is a scam that they are very much aware of and they are not ready to refund the money.

I have booked tickets using cinepolis app for the movie conjuring 2 on 22nd june 2016, 10:15 show for cinepolis kochi. Transaction number is: cinepolis87175. My name basil joseph, contact number: [protected]. My email i'd: [protected]@gmail.com.

I have booked using cinepolis app. The app got stuck after payment and my money debited from credit card. No tickets generated.

No idea what to do. Please help.