[Resolved] Citrus Payment Solutions — i'm complaining about the payment of electricity bill
Sasallavimal on Jan 18, 2019
i am vimal paid electricity bill for the month of January 2019 on[protected] through My Airtel app an amount of Rs.356 but, i didn't received any information from electricity department, but i received a message form my airtel app as you have made a payment of APCPDCLOB for[protected] of Rs. 356.00 from wallet [protected] with Transaction ID [protected] and I received a message from my bank account that my account has been debited with an amount of Rs.356
Complaint marked as Resolved Feb 18, 2019
[Jan 18, 2019] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response, Jan 18, 2019
We are unable to trace any transaction with the provided details. Please share the below details at email@example.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Citrus Support Team
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