[Resolved] Citrus Payment Solutions — money issue
A week ago i had transferred an amount of rs 3600 from my kotak account into my citrus wallet and another 1000 from my sbi account.
I received a message saying that the amount would be credited within 2 working days.
A couple of days later, i received another message saying that the request go declined and the amount will be credited back to my bank account within 8-10 working days.
Its been more than 12 days now, i have received 1000 in my sbi account but i still haven't received the remaining (Rs 3600) into my kotak account.
Need you assistance urgently as i have been trying to contact you for over a week now but the call doesn't get connected.
Complaint marked as Resolved Nov 14, 2017
[Oct 09, 2017] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response, Oct 14, 2017
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Citrus Support Team
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