[Resolved] Citrus Payment Solutions — money issue

 
5 Reviews
India
 Aakriti Sethi on Oct 9, 2017
Hi team,

A week ago i had transferred an amount of rs 3600 from my kotak account into my citrus wallet and another 1000 from my sbi account.

I received a message saying that the amount would be credited within 2 working days.

A couple of days later, i received another message saying that the request go declined and the amount will be credited back to my bank account within 8-10 working days.

Its been more than 12 days now, i have received 1000 in my sbi account but i still haven't received the remaining (Rs 3600) into my kotak account.

Need you assistance urgently as i have been trying to contact you for over a week now but the call doesn't get connected.

Regards,
Aakriti sethi
[email protected]

Complaint marked as Resolved Nov 14, 2017

Complaint Status


[Oct 09, 2017] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Citrus Payment Solutions Customer Care's response, Oct 14, 2017
Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Can i have an update here
Csc wallet not yet top upped

Citrus Payment Solutions Customer Care's response, Oct 14, 2017
Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
I pay fee for dled national open education 4511 from my sbi account through netbanking on 4 october but transaction fail and money debited from my account refund my money

Citrus Payment Solutions Customer Care's response, Oct 14, 2017
Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Dear
Sir/Madam
My self Jayesh Upadhyay. I was paid for filling online form NIOS DELED through HDFC bank, Payment Deducted but receipt not generated.
Bank Reference No is[protected], Date of Transition is 30/09/2017
My Mo. No. [protected]
please sir solve above problem
date- 07/10/2017
Citrus Payment Solutions Customer Care's response, Oct 14, 2017
Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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    Citrus Payment Solutions - money issue