[Resolved] Citrus Payment Solutions — recharge to sun direct not made - rs 329...

 
6 Reviews
Madurai North, Tamilnadu, India
 Sri Aswin on May 20, 2019
Hi,

I made a recharge through corporation bank via google pay to citrus solutions for the amount rs.329. The amount was to recharge with sun direct but the dth service say no payment has been credited. I need a quick resolution on this.

Time and date: 19th may 2019, 3.32 pm...

Payment to: sun direct for tamil dpo 3 pack..

Google transaction id: cicagkdk06gkgq

Upi transaction id:[protected]

Complaint marked as Resolved Jun 25, 2019
Verified Support
Citrus Payment Solutions Customer Care's response, May 21, 2019
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

I paid an electricity bill through airtel payments bank. It was successful in airtel payments bank. But showing pending at electricity bill desk and my unquie service number is[protected] and my transaction id [protected] please solve my issue i made payment airtel.in on Apcpdclob. Try to solve my issue

Citrus Payment Solutions Customer Care's response, May 21, 2019
Verified Support

Hi Mahesh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
I recharges the sun DTH Rs .591 three months pack 18 Apr 2019 at 8:55 pm
with Tez app amount has deducted but not recharged

Ramesh Siddavatam's reply, May 17, 2019
So please send my money return my bank account by tez app
Citrus Payment Solutions Customer Care's response, May 21, 2019
Verified Support

Hi Ramesh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
I have recharged my sun direct dish via Sun Direct app on 18/05/2019 but my sun direct is not recharged
My UPI Transaction ID:[protected]
And my sundirect smart card
number:[protected]

Citrus Payment Solutions Customer Care's response, May 21, 2019
Verified Support

Hi Sanam,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Phonepe to sundirect 199 package amount transection is done but not activate chennels

Citrus Payment Solutions Customer Care's response, May 21, 2019
Verified Support

Hi Sai,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
My mobile number [protected]
Name : vinoth
Phonepe ubi id : [protected]@ybl
Mail id : [protected]@gmail.com
Bank name : bank of Maharashtra
Transection detail
Transection id : AXI924f025da88d4ab28bda3833e744e9cb

Sai Vinoth's reply, May 22, 2019
Sundirect 199 package pay to phonepe from my id [email protected] to [email protected] but not activate
Citrus Payment Solutions Customer Care's response, May 23, 2019
Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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    Citrus Payment Solutions - recharge to sun direct not made - rs 329...