ClearTrip Complaints & Reviews

Respected Sir

It is highly unfortunate that the customers of cleartrip are made to do numerous follow – ups for their refund, let me tell you that the loss of goodwill to cleartrip is going to be very high because of this and people will definetly not avail your services if this the the way things are dealt at your end.

My flightfrom Delhi to Amritsar Air IndiA AI-188 was cancelled on 27th december 2010, after a mail to cleartrip i was promised a refund within 7 days and maximum 15days.. it is the 28th of january 2011 and there has been no refund or any intimation from your end.

i was provivded bus transport from delhi to amritsar which costed 1200rs. my arilines icket costed rs. 3448 and was told by the airlines to approach the travel agent (cleartrip) for the refund. now on contacting them clartrip is asking me to contact air india and visit air inida office etc.. why should a customer be hassled this way, in that case i could have directly booked through the airlines and not them.

The customer care executives are not responding and are very callous in thier natur.
i wish to file a case against them for refund of my ticket (bal amt) rs. 2248 and also a further compensation for mental harassement.

please do not force your customer to take up legal recourse

my Trip ID is [protected] and ticket no. is[protected]

i am sure you will help to promote the interest of the customer against such fradulent companies

On 10/01/2011 I treid to book tickets from chennai ToHazrat Nizamuddin on duroanto express from the Cleartrip.com The amount of Rs.4662/- was debited from my account but the ticket didinot generate. I aasked for the refund of money but they are not responding

Dear Sir

This is to inform you that i hv booked online hotel through cleartrip.com from 01/01/11 to 03/01/11 ie for 3 nights .But due to my son sudden illness i cancelled the booking online at 11.30 am on 31/12/10.
Its is clearly mentioned in the terms & condition that one day charges will be dueduced if cancelled before 24 hrs check in which is 12 PM
But they have dudected the one day amount even i hv cancelled on 11.30.AM

ID for Hotel BOOKING :[protected]

Regards,

HARSHA VARDHAN
[protected]

I had booked a ticket for my Mom & Dad. I later cancelled my Mom's ticket. During cancellation the wesite showed a Rs 3500 refund that I would be getting on cancellation. But I did not get any Reason given by them "I had used a coupon while booking." If that was the case then they shouldn't have shown Rs 3500 as refund available during cancellation. I have a confirmation for the same from the CLEARTRIP guys. Please help me to get a refund. Below are the details of the link of the reply attached by the CLEARTRIP.

http://www.cleartrip.com/forums/35/topics/7099




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« Forum Home Refunds & Cancellations
REFUND NOT RECEIVED 2 MONTHS DUE
Jan 11, 2011 1:41pm
Ghanshyam
3 posts

Delete post
Dear Team,
I haven’t got he refund of Rs 3500 change yet. Please process the same at the earliest.

On Thu, Nov 11, 2010 at 10:14 PM, <[protected]@cleartrip.com> wrote:
Ticket cancelled

Hi Ghanshyam,

This is to confirm that the following passengers have been cancelled from your Guwahati – New Delhi return trip (Trip ID [protected]).

Passenger & Flight
Urmiladevi Toshniwal | PNR: F456BB
SpiceJet SG – 882 | Guwahati to New Delhi | 15 November, 10
Urmiladevi Toshniwal | PNR: F456BB
SpiceJet SG – 881 | New Delhi to Guwahati | 27 November, 10
Refund process

Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days .
Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.
In case your flight was cancelled or you missed your flight, your refund may take longer. Read more.

For any clarifications, just reply to this email.

In Your Account
View updated itinerary
Print an invoice
Need to book again?
Book your Guwahati-New Delhi flight.

Book flight now >>

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Jan 11, 2011 2:00pm
Deboshree
Admin

1104 posts
Ghanshyam – We regret to inform you as this booking is made under the “Buy One Get One Free” offer, there shall be no refund against this cancellation.


Jan 11, 2011 2:46pm
Ghanshyam
3 posts

Delete post
When I was cancelling the ticket…the refund amount shown on the screen was Rs 3500…thats why I went ahead and cancelled…I even called up your call center…If you guys would have told me that there wouldn’t be any refund then I wouldn’t have cancelled the same…It is a case of “MISREPRESENTATION OF INFORMATION by CLEARTRIP while cancellation” and I would request you to give me the refund as shown on the screen during cancellation…


Jan 11, 2011 3:25pm
Deboshree
Admin

1104 posts
Ghanshyam – We regret to inform you as per offer terms and condition,your not eligible for refund as it was clearly mentioned in the offer criteria.


Jan 11, 2011 7:53pm
Ghanshyam
3 posts

Delete post
Then why did you guys show me a figure of Rs 3500 change during cancellation..also your call center guys confirmed me the same..Please act and refund or I am going to take the matter to CONSUMER FORUM..and never EVER book tickets using CLEARTRIP..


Jan 12, 2011 1:07pm
Deboshree
Admin

1104 posts
Ghanshyam – Charges reflected on the website are as per normal cancellation and as you have entered the coupon code to avail the offer,we regret to inform that there shall be no refund for the same.

hi
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I have tried to book air ticket on 3rd Novenber 2010 from dibrugarah to delhi through www.cleartrip.com but ticket is not booked and they have charged money. I contacted so many times of customer care of cleartrip but they always saying to me that we are checking. Still they have not refund the money, my ticket amount was Rs, 9714/- my Trip ID is[protected] and i used debit card of BANK UNION BANK OF INDIA, JAMSHEDP.
Please help me

i want to register my complaint regarding the cleartrip. i had booked a hotel in Jaipur from 2nd Oct.'10 to 5Th Oct.'10 and got the trip ID No. as [protected]. that transaction got failed and i asked for the refund from them on 17th Sept.'10 till date after having a long chat with them nothing has been done from their side. they are telling that refund is being processed but i had a word with my bank and they have given me in written that no refund has been processed into my account till date. i have mailed that letter to them. but even after so many reminders nothing has been done from their side. i feel its their duty to refund the amount to the client rather than harrasing the client and telling the client to find out the way.
UNCOOPERATIVE STAFF AND IRRESPONSIBLE SENIORS.

As u can see below i booked three tickets for my friend through cleartrip and latter cancelled them they are showing that the money is refunded but not a rupee was deposited in my account
11 Jan, 2011 22 Nov, 2010 refunded
Mumbai-Hyderabad one-way
prem travelling [protected] Rs. 848
11 Jan, 2011 22 Nov, 2010 refunded
Mumbai-Pune one-way
prem travelling [protected] Rs. 308
08 Jan, 2011 22 Nov, 2010 refunded
Vijayawada-Mumbai one-way
prem travelling [protected] Rs. 1,038

I TRIED TO BOOK 3 RAILWAY TKTS FROM HOWRAH TOGUWAHATI FOR 19TH JANUARY BY SARAIGHAT EXPRESS THROUGH CLEARTRIP INTERNET AGENCY, BUT AS SOON AS THE MONEY TRANSECTION WAS COMPLETE, THE LINE WAS DELIBERATELY DISCONNECTED,SAYING THE MACHINE IS BEHAVING FUNNY.TILL DATE THEY HAVE NOT INFORMED ME WHETHER MY TKT IS AT ALL BOOKED OR NOT, NEITHER THEY HAVE RETURNED MY MONEY IN MY BANK A/C, CONFIRMING THAT THIS IS A FAKE COMPANY & EVERYONE SHOULD BE CAREFULL IN KEEPING A DISTANCE FROM CLEARTRIP WHILE BOOKING TRAIN OR AIR TKT. A.DASGUPTA,SHILLONG

This is a new innovative way of luring customers. Cleartrip advertises 50% off on base fare for air tickets booked through ICICI Bank Credit/Debit card.
As you would go ahead and book the ticket, the last payment page will hang. Soon, you would get a call from Cleartrip agent, that there is system problem and he can help you with phone booking. The price he will be quoting will be slightly higher than the one available online. I checked the flights 3/4 days later and they are still not changed online. However, he will confirm that the tickets in that price are not available and hence, the system can't clear your payment. You obviously would proceed with phone booking still thinking that you would atleast have 50% off on base fare, will get some respite.
Little would you know that this is not applicable for phone bookings.
i'm unaware if other online booking agents like Yatra, Ezeego1, who are also advertising such schemes (buy 1 get 1 or get 2 free) also, have such gimmicks. But this certainly is a classic one.

I have been a victim of Cleartrip's fraud website that sources its income illegally by sucking funds out of customers without even issuing them a ticket.
On 15th Dec,2010, I had attempted to book a ticket from Mumbai to Delhi for 17th Dec 2010 by Go Air flying at 9:45 AM. After putting in all my card details, A window appeared that said "Oops your payment failed. Dont worry you havent been charged"
However, after checking my bank statement i discovered that I have been charged Rs 5281 for the same. The money has gone to "Cleartrip Travel" (Transaction ID[protected]
I also called your call center, The woman who answered refused to acknowledge that any money had been received by you.
Cleartrip needs to check that they have in fact taken that money and credit the entire sum back to me.

Trip ID (as given by their call center today) [protected]

Hi,

On 25th November, 2010 I called up Cleartrip phone booking line and initiated the process to book a round trip ticket for 2 adults, Bangalore to Sharjah. The phone booking executive took the booking request and directed me to the phone payment system were Rs. 32958 was charged to me credit card. My unfortunate experience with cleartrip starts at this point. After the credit card was charged, the phone booking executive gets on the line and informs me that the ticket isn't available and he has initiated a refund process. The funny thing is that no trip id was generated nor any communication from cleartrip about the transaction. The credit card statement is the only evidence that cleartrip has charged me for a ticket that doesn't exist. The representative told me that a refund will be reflected in my credit card statement in 5 working days. I took his statement at face value and waited for 5 working days. Seeing no refund I called cleartrip again and it too a huge effort to explain another executive what had happened. Since then it has been 3 weeks and every time I call cleatrip, the response is "We have initiated refund process and you will get it in 3 days".

I am beginning to loose trust in Cleartrip, primarily because the phone executive gives misleading information and most importantly they don't send an email on such failed (goofed-up) transactions. Even emails to customer service hasn't yielded any response. Please let me know, how I can draw Cleartrip's attention to this matter. I question that I want to ask Cleartrip is, "Has a refund process truly been initiated or am I being taken for a ride?". I have been a cleartrip customer for nearly 2 years and every experience has been pleasant except this one. I held the company at high esteem, but seems like they are forcing me to change my opinion about them.

My booking details are -
Cleartrip ID:- hitesh.[protected]@gmail.com
Trip ID: None
Date of booking: 25th November, 2010
No of persons: 2
From: Bangalore
To: Sharjah

Regards,
Hitesh Govind

i had make a booking in 30th november for a hotel (hotel wooldland deluxe,new delhi)at delhi trip id is [protected] through cleartrip.com. while checking in the hotel the person in the counter says me that i'll not be allowed to check in coz i was with my female friend. they said me its a government policy. whole night i wasted searching hotel. now when i called cleartrip customer care the person says me that its COMMON government policy that for couple customer will have to produce MARRIAGE Certificate. i am just asking you when this is a rule then why cleartrip havent mentioned this in their voucher, when you write that photo id proof is needed, address proof is needed then why you dint mention that marriage certificate is needed in case of couple. who will tell me this policy. does it come in my dream or it is sticked out in markets or i need to do a course for that to know all the rules and policy.
why cleartrip is giving me a stupid excuse. i dont know how you people do this to customer. arent you concerned about your reputation. i'll advertise this in all the consumer forum not to avail this website for booking as they want customer to know the policy of their own

TRIP ID - [protected] - CLEARTRIP.COM

CHENNAI-GOA=CHENNAI - TICKET BOOKING ON THE NAME =S.SRIDHARAN ON[protected]

Money deducted from my ( S.ARULMOZHI )card a/c on[protected] but ticket not booked due to tech problem !

No refund evenafter many reminders - phones to Customer Care .

How to alert innocent customers this type of Frauds.

S.ARULMOZHI- [protected]@yahoo.com

Not issuing cashback

This is one of those horrible experiences where you seem to go for a offer but fall for a trap. I had booked 4 nights hotel in Gwalior Trip ID[protected]. I had used the PAYHALF offer which mentioned that I would get 40% cashback i.e Rs. 1600/- since I had booked for 4 nights. The refund was promised within 2 weeks maximum. Its been 5 weeks now and after continuous calls the only reply I get is it has been sent for processing. I have checked with my bank and no refund is in process. cleartrip clearly doesnt have a consumer addressal system since they dont have any reference number generation facility for complaints and redressals. I have used other travel portals but have not faced any problem with them yet.

I hope someone from their end looks into it and processes my refund so that further image is not tarnished. You might have lost a customer already. Try not losing more by acting as promised. Please dont fall for these cashback gimmicks from cleartrip, the refund seems to keep you waiting forever.

Regards,

Prashant Joshi
+91 [protected]

Cleartrip has charged me for air ticket which they have not issued to me. My repeated requests to them by mail and other means have not yielded in any results, not even in a reply. I know it was my mistake that i trusted this company to deal online. Please help me to get my money back.

Thank you!

Issue:

My trip Id [protected] [Hotel stay at CITITEL, Banjara Hills, Hyderabad, between 15 - 17 Oct, 2010]
covers a complimentary Airport pickup from Hyderabad airport.
The hotel cab was there at the Airport premises only between the following timings: 12:37 pm to 12:50 pm on 15-Oct-2010., which was just 13 mins. duration and hence the charge incurred as per the airport tariff of Rs. 80/- which was paid from my own expenses, though my Trip covers complimentary airport pickup, as per the Trip inclusions from the hotel as agreed between Cleartrip and CITITEL Hotel.

I had already sent 5 to 6 mails on this issue to Customer support, with the copy of Airport parking slip to substantiate this reason.

This proof was also requested by Cleartrip Customer support team to negate my issue with the Hotel - CITITEL, Hyd/bad, since they were refusing to bear this expense paid out from my pocket,

[though initially it was agreed by them after consulation with Cleartrip, on bearing the same at their end, during my Check-out time on 17th OCt, 2010.]
The person name was Shameer, who spoke from the hotel to Cleartrip and got the confirmation saying that the hotel will reverse this amount when I Checkout on 17th October. But on that day this person was absent and his mobile to reach was also switched off]


This issue was then reported by me during the last 2 weeks with Cleartrip team - Mangesh & Swami, and also to another lady - Ms. Mary.


I requested them to expedite the same based on the proof submitted by myself and resolve my issue.

Note: I would like to bring to your notice the small piece of information on Airport parking tariffs applicable at Rajiv Gandhi - Hyderabad Int'l airport as on date.


For 4 wheeler (Commercial Vehicles)

- Rs.80/- for first half-an-hour
Rs.120/- for first half-an-hour to 1 hour
Rs.150/- for first 1 hour to 2 hours
Rs.50/- for each subsequent hour
Rs.500/- for every 24 hours

This will tell you that my parking charge of Rs. 80/- was only for the initial 30 hour of time.


I have given below Airport's official link also which will guide your reference in this issue.

http://www.hyderabad.aero/to-from-airport.aspx?tab=cab which says as follows:


4 wheeler (Commercial Vehicles)
Rs.80/- for first half-an-hour
Rs.120/- for first half-an-hour to 1 hour
Rs.150/- for first 1 hour to 2 hours
Rs.50/- for each subsequent hour
Rs.500/- for every 24 hours

Now, during these last 2 weeks nothing has happened from Cleartrip to resolve this issue of myself, they were not even replying any of my mails and also not giving proper response whenever I call them up over the phone.

Today, they simply said its not possible to reverse this amount. They are favoring the hotel giving false reasons as that my flight was delayed by a Hour and also I kept the hotel cab waiting at the airport for more than 1 hour.

This is all utter fraud and cheating by Cleartrip and the CITITEL hotel. I have given enough proof to them, but still they are not helping my issue to be resolved.

I booked a ticket through the company from India to singapore and the same was paid online by net banking.
I cancelled the ticket on 6/09/2009. During the cancellation the company told me that they will take 5 to 6 days in processing refund. when I contacted them after 15 days of cancellation they said this process take 40 to 45 days.
today it is 52 days already passed no refund received when contacted online it is the answer that it will happen like this only.
Is there any authority available who can look into these kind of matter and penalise the companies doing this fraudulant practice.

N M Rampuria

dear sir

i had booked a train ticket frm my card , it said transaction declined but the money was taked frm mycorporation bank debit casrd ,, thn i booked it frm icici carde the ticket was booked , iv attached the statement it shows that rs 2619 has been debited , kindly refund my money thankx
sameer nichani

trip id .. [protected]

HI had made a hotel booking with cleartrip.
As per the cancelation policy,they mentioned as checkin, they didnt mentioned whether its checkin date or check in time.
When iam asking for explanation they are not giving proper responses, and telling that no refund will be available??
my trip id of clear trip is Trip ID: [protected].
can you please take up the matter and give me proper solution??



Kindly note that as per the hotels Specific rules for Executive Room If you cancel within 72 hours before checkin, you will incur 100.0% of your total stay.Thus as per your cancellation time and date , your cancellation charge is full retention i.e No Refund .

I booked a ticket from Delhi to Mumbai with spice jet through Cleartrip.com using free coupon worth Rs.495/- issued by cleartrip, for travel on 29th August. However I decided to travel with my wife on 19th September, and therefore not finding an option to reschedule, I immediately cancelled the ticket and re-booked for 19th Sept 2010. I append text of the chain of emails exchanged with claertrip below, which is self explanatory.

RE: [CASE:1183097] Re: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flightThursday, August 12, 2010 8:29 AM
From: "Cleartrip Customer Care" <[protected]@cleartrip.com>Add sender to Contacts
To: ""S.K Das"" <[protected]@yahoo.com>Dear Mr. Das,

Thank you for writing to us regarding refund for Trip Id: [protected].

We apologize for the delay in replying this e-mail and the inconvenience caused to you.

We understand your concern and once again, we wish to inform you that as per the offer the free ticket is completely non-refundable. You will not get any money back if you cancel your free ticket. However, if you cancel your original ticket you will get a refund as per the airline & Cleartrip cancellation policies.

For complete information on this offer we request you to kindly check the url: http://www.cleartrip.com/offers/bogof201006/index.html

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com


[protected][protected][protected][protected]


On 08/11/2010, 00:09, "S.K Das" ([protected]@yahoo.com) wrote:
To,
Customer Service
Attention Mr.Sarfaraz



Your reply is not only rediculous, but shocking because of the following reasons:
1.For a discount of Rs.495 which you call "a free ticket" while I pay Rs 2840 is erdiculous.
2.For a small amount of discount amounting to Rs.495, making me forego Rs.2840 does not make sense coming from a service organisation(not a Statutory Organisation) like yours.
3.You will notice that immediately after cancellation, I rebooked the same ticket again for departure on 19th September by the same flight vide Trip ID [protected]. I did so to travel with my wife, by cancelling the earlier ticket because there was no provision in your website for rescheduling a ticket.
4.If you consider the above, you will agree that this is a mere reschedulement rather than cancellation and I am sure you will see my point. Instead of charging me the same discounted fare, since the fare on both the dates are same, you have not applied the discount and made me pay the full fare.
5.You will notice that I was not booking through Cleartrip for almost 2 years because of some such inconvenience, which I do not remember now. During this period I have been booking all my tickets through others.This has happened again. An amount of Rs.2840 is not a very big amount (to which you appear to be latching on so desperately), but your unfair dealing puts me off.
In case you donot play fair by refunding the amount, please note that I will never use your services again.
Thanking you,
Yours truly,
Suryakanta Das

--- On Mon, 8/9/10, Cleartrip Customer Care wrote:


From: Cleartrip Customer Care
Subject: RE: [CASE:1183097] Re: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flight
To: ""S.K Das""
Date: Monday, August 9, 2010, 10:12 AM


Dear Mr. Das,

Thank you for writing to us regarding refund for Trip Id: [protected].

We apologize for the delay in replying this e-mail and the inconvenience caused to you.

We wish to inform you that the booking you made for the above mentioned Trip Id: [protected] is booked using free coupon code.

As per the offer the free ticket is completely non-refundable. You will not get any money back if you cancel your free ticket. However, if you cancel your original ticket you will get a refund as per the airline & Cleartrip cancellation policies.

Hence, Rs.0 as refund is processed for Trip Id: [protected].

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com


[protected][protected][protected][protected]


On 08/08/2010, 20:27, "S.K Das" ([protected]@yahoo.com) wrote:

Please refer to the under referred mail from cleartrip. Though I was to receive a mail from you within 2 days advising me the eaxact amount of refund, I have not received any such mail. Moreover no refund appears in my credit card account. Please advise me immediately. Should I use clear trip in future?

Suryakanta Das

--- On Fri, 7/30/10, [protected]@cleartrip.com wrote:


From: [protected]@cleartrip.com
Subject: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flight
To: [protected]@yahoo.com
Date: Friday, July 30, 2010, 5:04 PM


Ticket cancelled
Hi Suryakanta,
This is to confirm that the following passengers have been cancelled from your New Delhi - Mumbai one-way trip (Trip ID [protected]).
Passenger & Flight

Suryakanta Das | PNR: G3WBDE
SpiceJet SG - 109 | New Delhi to Mumbai | 29 August, 10

Refund process
1.Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days .
2.Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.
In case your flight was cancelled or you missed your flight, your refund may take longer. Read more.
For any clarifications, just reply to this email.



In Your Account
•View updated itinerary
•Print an invoice



Need to book again?
Book your New Delhi-Mumbai flight.


Book flight now >>

I request that that matter may please be looked into.
Thanking you,
Yours truly,
Suryakanta Das
([protected]@yahoo.com)



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