ClearTrip Complaints & Reviews

Hi,

On 25th November, 2010 I called up Cleartrip phone booking line and initiated the process to book a round trip ticket for 2 adults, Bangalore to Sharjah. The phone booking executive took the booking request and directed me to the phone payment system were Rs. 32958 was charged to me credit card. My unfortunate experience with cleartrip starts at this point. After the credit card was charged, the phone booking executive gets on the line and informs me that the ticket isn't available and he has initiated a refund process. The funny thing is that no trip id was generated nor any communication from cleartrip about the transaction. The credit card statement is the only evidence that cleartrip has charged me for a ticket that doesn't exist. The representative told me that a refund will be reflected in my credit card statement in 5 working days. I took his statement at face value and waited for 5 working days. Seeing no refund I called cleartrip again and it too a huge effort to explain another executive what had happened. Since then it has been 3 weeks and every time I call cleatrip, the response is "We have initiated refund process and you will get it in 3 days".

I am beginning to loose trust in Cleartrip, primarily because the phone executive gives misleading information and most importantly they don't send an email on such failed (goofed-up) transactions. Even emails to customer service hasn't yielded any response. Please let me know, how I can draw Cleartrip's attention to this matter. I question that I want to ask Cleartrip is, "Has a refund process truly been initiated or am I being taken for a ride?". I have been a cleartrip customer for nearly 2 years and every experience has been pleasant except this one. I held the company at high esteem, but seems like they are forcing me to change my opinion about them.

My booking details are -
Cleartrip ID:- hitesh.[protected]@gmail.com
Trip ID: None
Date of booking: 25th November, 2010
No of persons: 2
From: Bangalore
To: Sharjah

Regards,
Hitesh Govind

i had make a booking in 30th november for a hotel (hotel wooldland deluxe,new delhi)at delhi trip id is [protected] through cleartrip.com. while checking in the hotel the person in the counter says me that i'll not be allowed to check in coz i was with my female friend. they said me its a government policy. whole night i wasted searching hotel. now when i called cleartrip customer care the person says me that its COMMON government policy that for couple customer will have to produce MARRIAGE Certificate. i am just asking you when this is a rule then why cleartrip havent mentioned this in their voucher, when you write that photo id proof is needed, address proof is needed then why you dint mention that marriage certificate is needed in case of couple. who will tell me this policy. does it come in my dream or it is sticked out in markets or i need to do a course for that to know all the rules and policy.
why cleartrip is giving me a stupid excuse. i dont know how you people do this to customer. arent you concerned about your reputation. i'll advertise this in all the consumer forum not to avail this website for booking as they want customer to know the policy of their own

TRIP ID - [protected] - CLEARTRIP.COM

CHENNAI-GOA=CHENNAI - TICKET BOOKING ON THE NAME =S.SRIDHARAN ON[protected]

Money deducted from my ( S.ARULMOZHI )card a/c on[protected] but ticket not booked due to tech problem !

No refund evenafter many reminders - phones to Customer Care .

How to alert innocent customers this type of Frauds.

S.ARULMOZHI- [protected]@yahoo.com

Not issuing cashback

This is one of those horrible experiences where you seem to go for a offer but fall for a trap. I had booked 4 nights hotel in Gwalior Trip ID[protected]. I had used the PAYHALF offer which mentioned that I would get 40% cashback i.e Rs. 1600/- since I had booked for 4 nights. The refund was promised within 2 weeks maximum. Its been 5 weeks now and after continuous calls the only reply I get is it has been sent for processing. I have checked with my bank and no refund is in process. cleartrip clearly doesnt have a consumer addressal system since they dont have any reference number generation facility for complaints and redressals. I have used other travel portals but have not faced any problem with them yet.

I hope someone from their end looks into it and processes my refund so that further image is not tarnished. You might have lost a customer already. Try not losing more by acting as promised. Please dont fall for these cashback gimmicks from cleartrip, the refund seems to keep you waiting forever.

Regards,

Prashant Joshi
+91 [protected]

Cleartrip has charged me for air ticket which they have not issued to me. My repeated requests to them by mail and other means have not yielded in any results, not even in a reply. I know it was my mistake that i trusted this company to deal online. Please help me to get my money back.

Thank you!

Issue:

My trip Id [protected] [Hotel stay at CITITEL, Banjara Hills, Hyderabad, between 15 - 17 Oct, 2010]
covers a complimentary Airport pickup from Hyderabad airport.
The hotel cab was there at the Airport premises only between the following timings: 12:37 pm to 12:50 pm on 15-Oct-2010., which was just 13 mins. duration and hence the charge incurred as per the airport tariff of Rs. 80/- which was paid from my own expenses, though my Trip covers complimentary airport pickup, as per the Trip inclusions from the hotel as agreed between Cleartrip and CITITEL Hotel.

I had already sent 5 to 6 mails on this issue to Customer support, with the copy of Airport parking slip to substantiate this reason.

This proof was also requested by Cleartrip Customer support team to negate my issue with the Hotel - CITITEL, Hyd/bad, since they were refusing to bear this expense paid out from my pocket,

[though initially it was agreed by them after consulation with Cleartrip, on bearing the same at their end, during my Check-out time on 17th OCt, 2010.]
The person name was Shameer, who spoke from the hotel to Cleartrip and got the confirmation saying that the hotel will reverse this amount when I Checkout on 17th October. But on that day this person was absent and his mobile to reach was also switched off]


This issue was then reported by me during the last 2 weeks with Cleartrip team - Mangesh & Swami, and also to another lady - Ms. Mary.


I requested them to expedite the same based on the proof submitted by myself and resolve my issue.

Note: I would like to bring to your notice the small piece of information on Airport parking tariffs applicable at Rajiv Gandhi - Hyderabad Int'l airport as on date.


For 4 wheeler (Commercial Vehicles)

- Rs.80/- for first half-an-hour
Rs.120/- for first half-an-hour to 1 hour
Rs.150/- for first 1 hour to 2 hours
Rs.50/- for each subsequent hour
Rs.500/- for every 24 hours

This will tell you that my parking charge of Rs. 80/- was only for the initial 30 hour of time.


I have given below Airport's official link also which will guide your reference in this issue.

http://www.hyderabad.aero/to-from-airport.aspx?tab=cab which says as follows:


4 wheeler (Commercial Vehicles)
Rs.80/- for first half-an-hour
Rs.120/- for first half-an-hour to 1 hour
Rs.150/- for first 1 hour to 2 hours
Rs.50/- for each subsequent hour
Rs.500/- for every 24 hours

Now, during these last 2 weeks nothing has happened from Cleartrip to resolve this issue of myself, they were not even replying any of my mails and also not giving proper response whenever I call them up over the phone.

Today, they simply said its not possible to reverse this amount. They are favoring the hotel giving false reasons as that my flight was delayed by a Hour and also I kept the hotel cab waiting at the airport for more than 1 hour.

This is all utter fraud and cheating by Cleartrip and the CITITEL hotel. I have given enough proof to them, but still they are not helping my issue to be resolved.

I booked a ticket through the company from India to singapore and the same was paid online by net banking.
I cancelled the ticket on 6/09/2009. During the cancellation the company told me that they will take 5 to 6 days in processing refund. when I contacted them after 15 days of cancellation they said this process take 40 to 45 days.
today it is 52 days already passed no refund received when contacted online it is the answer that it will happen like this only.
Is there any authority available who can look into these kind of matter and penalise the companies doing this fraudulant practice.

N M Rampuria

dear sir

i had booked a train ticket frm my card , it said transaction declined but the money was taked frm mycorporation bank debit casrd ,, thn i booked it frm icici carde the ticket was booked , iv attached the statement it shows that rs 2619 has been debited , kindly refund my money thankx
sameer nichani

trip id .. [protected]

HI had made a hotel booking with cleartrip.
As per the cancelation policy,they mentioned as checkin, they didnt mentioned whether its checkin date or check in time.
When iam asking for explanation they are not giving proper responses, and telling that no refund will be available??
my trip id of clear trip is Trip ID: [protected].
can you please take up the matter and give me proper solution??



Kindly note that as per the hotels Specific rules for Executive Room If you cancel within 72 hours before checkin, you will incur 100.0% of your total stay.Thus as per your cancellation time and date , your cancellation charge is full retention i.e No Refund .

I booked a ticket from Delhi to Mumbai with spice jet through Cleartrip.com using free coupon worth Rs.495/- issued by cleartrip, for travel on 29th August. However I decided to travel with my wife on 19th September, and therefore not finding an option to reschedule, I immediately cancelled the ticket and re-booked for 19th Sept 2010. I append text of the chain of emails exchanged with claertrip below, which is self explanatory.

RE: [CASE:1183097] Re: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flightThursday, August 12, 2010 8:29 AM
From: "Cleartrip Customer Care" <[protected]@cleartrip.com>Add sender to Contacts
To: ""S.K Das"" <[protected]@yahoo.com>Dear Mr. Das,

Thank you for writing to us regarding refund for Trip Id: [protected].

We apologize for the delay in replying this e-mail and the inconvenience caused to you.

We understand your concern and once again, we wish to inform you that as per the offer the free ticket is completely non-refundable. You will not get any money back if you cancel your free ticket. However, if you cancel your original ticket you will get a refund as per the airline & Cleartrip cancellation policies.

For complete information on this offer we request you to kindly check the url: http://www.cleartrip.com/offers/bogof201006/index.html

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com


[protected][protected][protected][protected]


On 08/11/2010, 00:09, "S.K Das" ([protected]@yahoo.com) wrote:
To,
Customer Service
Attention Mr.Sarfaraz



Your reply is not only rediculous, but shocking because of the following reasons:
1.For a discount of Rs.495 which you call "a free ticket" while I pay Rs 2840 is erdiculous.
2.For a small amount of discount amounting to Rs.495, making me forego Rs.2840 does not make sense coming from a service organisation(not a Statutory Organisation) like yours.
3.You will notice that immediately after cancellation, I rebooked the same ticket again for departure on 19th September by the same flight vide Trip ID [protected]. I did so to travel with my wife, by cancelling the earlier ticket because there was no provision in your website for rescheduling a ticket.
4.If you consider the above, you will agree that this is a mere reschedulement rather than cancellation and I am sure you will see my point. Instead of charging me the same discounted fare, since the fare on both the dates are same, you have not applied the discount and made me pay the full fare.
5.You will notice that I was not booking through Cleartrip for almost 2 years because of some such inconvenience, which I do not remember now. During this period I have been booking all my tickets through others.This has happened again. An amount of Rs.2840 is not a very big amount (to which you appear to be latching on so desperately), but your unfair dealing puts me off.
In case you donot play fair by refunding the amount, please note that I will never use your services again.
Thanking you,
Yours truly,
Suryakanta Das

--- On Mon, 8/9/10, Cleartrip Customer Care wrote:


From: Cleartrip Customer Care
Subject: RE: [CASE:1183097] Re: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flight
To: ""S.K Das""
Date: Monday, August 9, 2010, 10:12 AM


Dear Mr. Das,

Thank you for writing to us regarding refund for Trip Id: [protected].

We apologize for the delay in replying this e-mail and the inconvenience caused to you.

We wish to inform you that the booking you made for the above mentioned Trip Id: [protected] is booked using free coupon code.

As per the offer the free ticket is completely non-refundable. You will not get any money back if you cancel your free ticket. However, if you cancel your original ticket you will get a refund as per the airline & Cleartrip cancellation policies.

Hence, Rs.0 as refund is processed for Trip Id: [protected].

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com


[protected][protected][protected][protected]


On 08/08/2010, 20:27, "S.K Das" ([protected]@yahoo.com) wrote:

Please refer to the under referred mail from cleartrip. Though I was to receive a mail from you within 2 days advising me the eaxact amount of refund, I have not received any such mail. Moreover no refund appears in my credit card account. Please advise me immediately. Should I use clear trip in future?

Suryakanta Das

--- On Fri, 7/30/10, [protected]@cleartrip.com wrote:


From: [protected]@cleartrip.com
Subject: Trip ID [protected] -- Cancellation Confirmation for New Delhi - Mumbai one-way flight
To: [protected]@yahoo.com
Date: Friday, July 30, 2010, 5:04 PM


Ticket cancelled
Hi Suryakanta,
This is to confirm that the following passengers have been cancelled from your New Delhi - Mumbai one-way trip (Trip ID [protected]).
Passenger & Flight

Suryakanta Das | PNR: G3WBDE
SpiceJet SG - 109 | New Delhi to Mumbai | 29 August, 10

Refund process
1.Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days .
2.Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.
In case your flight was cancelled or you missed your flight, your refund may take longer. Read more.
For any clarifications, just reply to this email.



In Your Account
•View updated itinerary
•Print an invoice



Need to book again?
Book your New Delhi-Mumbai flight.


Book flight now >>

I request that that matter may please be looked into.
Thanking you,
Yours truly,
Suryakanta Das
([protected]@yahoo.com)



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:

Hi All,

I Booked tickets from clear trip site. My transaction was failed while booking tickets but the amount was deducted from my account.

I am calling to clear trip from past 3 months and called around 24 times (STD) they did not responded as of now and the amount was not refunded.

TripID : [protected]
Amount: Rs. 1712

Thanks,
Badri

Hi,

I had booked DELHI-->CAIRO return flight by Oman Air through ClearTrip for 30Nov-10Dec. To my horror, just after 3-4days of booking the flight, I found out that the said flight does not exist because the connecting flight schedule had been changed such that before my arrival at Muscat, the connecting flight to Cairo would have already left.

Neither ClearTrip nor the airline bothered to inform me of this change and still on Cleartrip site I find the said flights although on all other travel sites as well as Oman air website, such flights do not exist.

Now, after contacting them so many times, I'm still not getting any satisfactory action from them. The wait time on the phone is also horrendously long! ClearTrip wanted me to fly on 29th Nov, which is impossible for me due to some personal reasons. No flights are available on any nearby dates following 30Nov.

I asked them that they should change my flight carrier and I was willing to travel on 30Nov, or 1,2 Dec(whichever available) but Cleatrip said that changing the flight carrier was not possible. When I asked them for a solution, they had no answer and on asking for a full refund they said that the airline as well as Cleartrip would charge a cancellation fee 0f(1000/- & 500/-) respectively per passanger apart from the 300/- per passanger RAF charged by the airline. I tried to explain to them that it was not I who was asking for a cancellation. It was Cleartrip who was not able to provide me a solution. Evertime they would ask me to talk to the airline. Why should I talk to the airline when I have booked the tickets through Cleartrip? It is their responsibility to talk with the airlines, not mine. And I don't intend to pay any cancellation charges when it is not I who is asking for a cancellation. They should do the total refund because wrong information is being provided on their website and I booked the tickets as per the options provided to me on the website. My only fault seems to be that I booked the flight through ClearTrip & OmanAir, both of which have behaved grossly irresponsibly. This is causing me deep anguish and inconvenience and speaks very low about both Cleartrip & OmanAir, and I feel cheated.

I'm undertaking this travel for leisure with my family (which includes a 5yr child & a 1yr infant) and not for unwarranted discomfort or inconvenience.

A early action is deeply solicited or else I will be forced to take further action.

Clear Trip ID : [protected]

Name Airline PNR Ticket Number
Mr. Ajay Miyan (Adult) CCRJWZ [protected]
Mrs. Tanuja Miyan (Adult) CCRJWZ [protected]
Miss. Avni Miyan (Child) CCRJWZ [protected]
Miss. Raavi Miyan (Infant) CCRJWZ [protected]


Thanks,
Ajay
Mob No :[protected]
Email-ID : [protected]@yahoo.co.uk

Hi,

This is regarding the trip id [protected],

I cancelled my ticket from Kolkatta to Mumbai on Jun 12, 2010 .
I got the following reply from cleartrip:

" Dear Mr. Deep,

Thank you for writing to us regarding refund for Trip Id: [protected].

We apologize for the delay in replying this e-mail and the inconvenience caused to you.

We wish to inform you that we have claimed for Rs. 3679/- as refund from the Airline. However, whatever Airline will refund we will deduct Rs.300/- Cleartrip processing fee. Refund will be credited to your account within 20 to 25 working days, depending upon the issuing bank.

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Sarfaraz
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com "

3 months are over still i have not got the money.Every time they will tell we are looking into the issue.
I tried reaching out to cleartrip via there customer forum (www.cleartrip.com), but i did not getting any reply.
I tried calling them on phone, and i spoke to them for more than 30 min ,but they were not able to give a satisfactory answer..

Can you please update me, why it is taking so long to receive the cash back.

Thanks and Regards,
Alok Deep

I am writing this to inform ALL PAST/PRESENT/FUTURE CUSTOMERS of Cleartrip.com. Don't fall for their baits of offering Cash Back,Discounts or Gift vouchers since they are all bogus and fraudulent. Its high time somebody takes action and they are shown the door out of the on line business. Take my eg. even though it is a small refund issue they are not bothered to give it in spite of my various calls to their CC, emails to their various mail ID,s.They are so so shameless and thick skinned. God alone knows how many people have fallen prey to their cheap gimmicks and unethical business tactics. My story is that I fell prey to their Cash Back offer of Rs.50 only and to check how they handle it I booked a ticket following all their T/C through their transaction ID No. [protected] dated 03 Aug 2010. Till date I am left sulking. So people take care and be careful I have learned my lesson I don't want to pull them to court for a matter of 50 Rs. but somebody can take note of this fraud company

The discount is applicable only to the Base Fare. Cleartrip has cleverly reduced the Base fare to Rs1 and increased the Fuel surcharge with the same amount. This is only for the alleged Offer period from 15 Sept to 30 Sept when you try to redeem the coupons.
The SPICEJET site shows a base fare of Rs. 501 while CLEARTRIP has cleverly changed it to Rs.1 on their site.
THIS IS ON THE OFFER DATES ONLY. THE DATES BEFORE AND AFTER SHOW THE RIGHT BASE FARES OF THE AIRLINE.

This is for travel from Chennai to Mumbai and back on 28 sept and 30 Sept
I have screenshots of
!. a) Cleartrip fare breakup before the offer dates
b) Cleartrip fare breakup during the offer dates
c) Cleartrip fare breakup after the offer dates
2. Spicejet fare breakup during the same offer dates when travel is required.
The file size is too large to be sent this way but i can email it if i get a reply.

Fraud, Cheats taking the gullible public for a ride!!!

I was trying to book an air ticket from Delhi to San Francisco for December 2010. Obviously, I went to every travel site and compared the rates. Surprisingly, every airline was offering a fare of around INR 56000 but Cleartrip alone was offering the same flight at INR 51211. I started booking the flight and eventually when I entered all my details, it said the flight is not available at that rate. The new rate that it showed was Rs. 55600+. I thought that really might be the same so I left the booking at that time. Some time later I returned to cleartrip and found the previous rate of Rs. 51211. I thought wow! I went ahead to book and again the same error message, flight rate has changed. I tried this same thing 10-15 times in 3 days and result was always the same.

Therefore, here is what I think is cleartrip,s strategy. Show very low rates to the customers and lure them to your site. Then when they go for booking tell them that that rate is exhausted and show them the actual rate. There are very little chances that the customer will go to any other site if the rate is comparable and thus by duping the customer with false rates, they try to get business.

I had made 2 bookings for airline travel from New Delhi to Jodhpur through Cleartrip. However, I was informed by Indian Airlines directly that this flight has been cancelled. However I did not receive any information about this from Cleartrip. When I tried to cancel my tickets on cleartrip, cancellation charges were being deducted from my refund. However as per the airline policy, no cancellation charges to be borne by customer in case of cancellation of flight itself.

Even after writing emails and making phone calls to them, there is no reply from Cleartrip. Any idea how to proceed further with an official complaint.

Thanks
Vivek Gupta
Ph: +91-[protected]

Normally I will not book through “CLEARTRIP” but because of my friend’s pressure I book tried to book a flight from Rajkot to Mumbai through clear trip.com, because of some technical problem the processing did not happen. Immediately I got a call from clear trip then booking has been done through telephone.
Now the story is starting for claiming that ticket with my company I require the invoice,
I called immediately the girl told you will get today evening
I called again, answer was you will get today evening
This is continuing still
Without that invoice I cannot clime the amount with my company

My advice to all my friends don’t book from Cleartrip any flight ticket because your trip become UNCLEAR

details of my ticket are given below

Rajkot to Mumbai
Trip ID [protected]
Date of issue 02:36 PM, July 30, 2010
Flight 1: From Rajkot to Chatrapati Shivaji International Airport
Flight number S2 - 398
Airline JetLite
Departs 07:50 AM, July 31, 2010
Arrives 08:50 AM, July 31, 2010, Terminal Terminal 1B
Duration 1h
Stop overs 0 stops
Class Economy
Reservation code V552V6
Passenger details
Name Airline PNR Ticket #
Mr. Rahul Thool (Adult) LPUHUA [protected]

This is in regards to a train booking that i made with Cleartrip.com on 3rd Aug 2010 - I was debited Rs 10,501 for Delhi to Pune - The most pathetic experience is calling them on their customer service number where no one is willing to take accountability of the situation . I have been transferred from one department to the other and now eventually on their website i get to know that my tickets have not been booked and they may refund the money in 15 days . I have 2 concerns here A - Do they have a right to take the money if they are not competent enough to make a simple train reservation B - Where does a customer go if he has a grievance like this , where he has been cheated out of his money from a company claiming to be in the business of providing travel reservation C - Would i be entitled to get interest if and when i get my refund back considering the fact that cleartrip is cliaming that it may take them 15 days to clear this mess . . Looking for a solution to my problems

Regards
Mithun
Mob : [protected]

The company e-mail states the following:
<<<<
Coupon Codes:
Please check your email for coupons
How to redeem your free flight
Search for flights.

* To avail your "free ticket" you need to book before 31st July, and the date of travel should be atleast 15 days from the date of redeeming the coupon
* One unique coupon can be redeemed against one ticket only (one way – one passenger). So if you want to book a round-trip for 3 people, you need to have 6 different coupons.
* Make sure that you choose adult or child tickets, not infant tickets

Select any SpiceJet flight.

* You can avail your "free ticket(s)" only on SpiceJet flights. So, select only a SpiceJet flight.

Enter coupon code on payment step.

* Enter coupon code(s) in the relevant field.
* If you need to book multiple tickets, you can redeem multiple coupons. You need to enter the coupons separated by commas. If you're booking 4 tickets, enter 4 coupons. For example SG0001,SG0002, SG0003,SG0004
* Each coupon code is unique and can be used only once

Get Cash Back. Instantly.

* Till the final payment page, you will see the full fare & not the discounted fare
* However, you would be charged only the discounted fare, and the exact amount charged will be displayed on confirmation of payment

>>>>

But when I go to book the ticket, I get only a discount of Rs. 220, against a total fare of Rs. 4,847.

This is a scam - and the company should be taken to task. I need a refund of Rs. 10,000 for booking my original tickets from Bangalore to Delhi.