ClearTrip Complaints & Reviews

Hi,

I had booked an International return ticket for my brother for his travel to Frankfurt date of travel 30 June '11 ticket booked on 23 Feb '11 cost Rs. 34554/-. At the time of the booking I had checked each and every references, links, questions on the web page of cleartrip.com and went through the term & conditions as well. Due to some unavoidable circumstances my brother will not be able to travel and so I called cleartrip on 26 May '11 on their helpline # +[protected] to cancel the ticket & got to know thru' their customercare Ms. Sameena that the ticket I had booked is a non-refundable fare, I informed them at the time of the booking there was no Fare rules mentioned and they insisted that the fare rules are mentioned. Since, sameena was not being of any help I spoke to another representative of cleartrip Kunal and he asked me to go on their website and check my booking done & I would see the fare rules. I even did that but there was no fare rules, the screen shot of the same was emailed to their id - [protected]@cleartrip.com. Their concerned person informed me that if the fare rules were not showing I shouldn't have booked the tickets, but no where on thier website this is mentioned also, if there were no fare rules the website shouldn't have allowed me to proceed with the booking, they also said I should have called and checked with them for the fare rules (which i did, but I don't remember who I spoke to). Since, the representatives were not being of help I spoke to their Manager, Sunil Verma on 30 May '11 and he ensured that he will look into the matter and it will take 3 days. He was to check with his technical team about the steps I had taken at the time of the booking but there has been no response, on calling him today he says that there are sometimes technical problems on their website and if I could give him details of the customer care person I had spoken to, time of the call & number etc.... After, submitting proof of their screen shot where it states "there are no fare rules for the ticket I have issued" still they are not agreeing to refund my money. The loss i will bear for their negligence is Rs. 20000/-. Attached is the screen shot of my booking.

EXTREMELY BAD CUSTOMER SERVICE AND UNETHICAL ATTITUDE AT CLEARTRIP.COM

BOOKING OF 2 TICKETS FROM MUMBAI TO LONDON
AND LONDON TO NEW DELHI ON 21 APRIL 2011

1. On 11.04.2011, at about 5.15 pm I called[protected] for the captioned purpose.

2. One Mr. Washim who took my call took the details and confirmed the fares as under:

Dep Mumbai: on 18.06.2011 Kingfisher at 12.25 pm
Dep London: on 16.07.2011 Kingfisher at 21.05 pm
Total return fare for two tickets: Rs. 96429

I agreed to the same and asked him for booking the tickets.

3. He asked me to pay through credit cards as cleartrip as per him does not have net banking arrangement for payment through Sate Bank of India and hey do not collect cash or cheque later on on delivery of tickets.
He gave me the sms numbers of SBI Cards and ICICI cards for obtaining One time passwords. He told me that he would call me after 10 minutes to effect payment through IVR process.

4. I did as was told by him and got the OTPs from both the card providers at 6.00 pm. But even after 15 minutes, he did not call back.

5. I called your helpline number again and went through the lengthy process again and asked for Washim. He started the process for ICICI Card but at the end told me that the process has failed due to some defect at Cleartrip.com payment Gateway. He told me that he will call me again after some time to effect the transaction. i asked me the reference number for future reference but he didot give any.

6. He called me at about 8.10 pm when he told me that the payment system was still not working and requested me to complete the transaction tomorrow (22.04.11). I told him that i wanted to complete the transaction just now and asked him to connect to some senior person sothat i could get a reference number and some alternate system of payment. He told me to hold on. I held on for 13 minutes, thereafter, and then the line was disconnected. In between there was no assurance at regular intervals either.

7. At 8.29 pm I again dialled your help line and requested to talk to Mr. Washim. somebody else posed as Washim but when I wanted to know about he status of my payment issue and drew a blank and said that Washim had left. i demanded him to connect to his senior.

8. Some time later, Mr. Rohit, The Floor Supervisor, came on line and I told him about the insulting and unethical behaviour of Mr. Washim. He said that he would look into the matter and also told me that the fares being had gone up. When asked why he (Washim) kept me on hold for 13 long minutes and then disconnected he had no answer. Finally he also disconnected at about 9.10 pm.

9. I again dialled up at 9.40 pm and after going through the routine all over again asked for Mr. Rohit. He said he was searching for my mobile no to talk back.
Then he told me to talk to another Agent to make a fresh booking. I told him that as I had already come to the payment stage I did not want to go through the process back wards again. He also told me that as Mr. Washim had gone after completing his shift his computer was not accessible and he could not retrieve the details.

10. I asked for a final answer but Mr. Rohit said he was confused and was unable to give final answer. Then he said, he would call me back at 10.30 pm.

11. He called me again only to tell that as the Centre was closing, his Agent would call me on 23.04.2011.

Nobody has called till the writing of this mail.

12. I would like you to investigate into the matter thoroughly and confirm to me that disciplinary action has been taken against the guilty o[censored]nethical and unprofessional behaviour with customers. CLEARTRIP

13. Also I will like to be compensated for the insult and wastage of my precious time in a total unproductive exercise of trying a booking through your help centre.
CLEARTRIP
14. In case I donot receive a satisfactory response within a week I am going to tell the working of your call centre in the media and Internet sites sothat other customers do not suffer a similar fate.CLEARTRIP


Bal Krishna Gupta
[protected]

604-B2, Samriddhi SBI Flats
Opp Sion Fort, Near VVF Ltd,
Road No. 29, Sion East Mumbai-400022

You sent me wrong date, I requested that correction for my travelling date to change immediately. from past 2 days requesting you to change the ticket dates, you are saying when I call you in 1 hr you will get it but no ticket as of now from past 2 days same story you are telling, every time you will get in 1 hr. So many times I am calling you to customer care. I have not yet received ticket.
Very Bad, they accepted their mistake but not sending ticket.Very poor, very careless servise. Not responding at all, Please don't use this worst servise never seen this type of airlines company.

worst ticket booking and No refund experience


I have usually booked air tickets using cleartrip.com and happy with the process. First time ever I had to cancel a booking earlier in April due to a family emergency. I was made to run between the airlines
(Jet Airways) and Cleartrip customer service several times to understand exactly who will be giving me the refund.

As per cleartrip support topic ==>How long does it take to process a refund?

"We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts. "

DONT BELIEVE THIS STATEMENT. THESE FRAUD SERVICE GUYS WONT DO THIS

In my cancellation it is almost 2 months now, cleartrip did not refund even a paisa. Their customer support doesn’t even know what to answer. I spend huge money even calling the support.

To add on, I have made a mistake in date during booking (entered 25th march instead of 25 April); I realised in the next moment and called up support for changing the date. They told it should be done in usual cancellation procedure and deducted 6000 for the cancellation.


The biggest revelation was the absolutely callous attitude of the customer service towards customers who decides to cancel a booking. I was put on hold for long time (minimum 9 minutes as per their recorded message) every time I dial the cancellation option. However when I changed tactic and dial the new booking option, I got through within a second to a customer service executive. Strange is’nt it? So they have separate lines for clients who need new bookings and those who wish to cancel their bookings.

For all appearances they have limited bandwidth and all their lines are completely occupied. Very smart and devious!


Incidentally I also followed their instructions to send an email to their customer support with guaranteed response in 24 hours. Over 2 days since I sent the message with a reminder and I received only their automated response acknowledging receipt and giving the same nonsense about being very customer centric.



I am still waiting for a resolution to my problem. Any suggestions?



This is pathetic, horrible and fraud cheat service offered my these 'diffculttrip' guys

Dear Sir,
I had booked a hotel in vishakhapattanam through cleartrip.com.
Actually as per discussion with Mr Sagar (Cleartrip representative) , i had paid the money( through net banking ) to ICICI A/C no[protected] of Rs 3375.00/- (2 times) on 31/03/2011 from my axis bank A/c no -[protected].But due to 01/04/2011 bank holiday my payment could not be credited to above mentioned a/c.
I need to catch the train on 02/04/2011 as because my vacation was from 03/04/2011 to 06/04/2011.
on 2nd appril cleartrip representative told me to paid the amount by cash to ICICI bank as because they had not received my payment.They assured me that as soon as they will receive my previous payment (paid through net banking) they will refund the same to my account.
Then & there i had make once again paid Rs 3150/- in cash on Korba ICICI bank in cleartrip A/c for book the hotel.
After my payment the hotel has been booked and they send me the hotel voucher to my mail.
after my return from tour, several telephonic discussions had happened with cleartrip representative and each time they assured me to refund the amount within 3-4 days.
i also send them mails mentioning all details along with my axis bank a/c statement but all in vain.
Near about 2 months have gone after my tour and cleartrip had not refund my money.
Please give me some solution.


Thanks & Regards
Ananda Gangopadhyay
Mob-[protected]

The Great Indian Flight Story – How can service tax be different when the ticket is sold at around the same price ?



Iam a normal Indian who does transactions on websites and feels happy that I have saved time. I was shocked to see what is happening in the Indian Airline Industry. For the uninitiated the industry has airlines who sell tickets through their website, offices, airline counters and agents – online and offline.



Iam restricting my observation to the airline Websites – Indigo and Kingfisher and Agent Websites – Cleartrip and MakeMyTrip.



I give below what I See are price break up for a flight for June15,2011.



Comments :

There are no standard headings under which an airline and an agent can classify charges. Look at how IRCTC has ensured transparency of charges and price, why can’t the airline industry do the same.

The prices to the final consumer has to be the same on the airline website and on the agent website. What is the value add that these intermediaries are bringing to the table.

Incase you want to book a flight ticket, head to the airline website. Gone are the days when the ticket prices on agent websites were lower than the airline website.

Added to this the zero value addition from the intermediaries – do they offer you anything that airline websites don’t, do they have the muscle to take up the case of a traveler(wrong booking/change sector/preferred seats/discounts)

Incase you still go to an intermediary and for whatever reason you want to reschedule/cancel the ticket, you also end up paying more. With no value addition the agent earns money on the cancellation too. Why can’t you follow the IRCTC model. Why should a traveler pay cancellation fee to airline and to the agent.



Flight
Airline Website
Cleartrip Website
MakeMyTrip Website
Remarks

Indigo Flight 6E421 BOM-BLR

[protected]
Base Fare&Airfuel Charge : Rs.2151

Passenger Service Fee : Rs.229

Transaction Charge : Rs.50

Service Tax : Rs.155

Total price : Rs.2585
Base Fare: Rs.1

Fuel surcharge Rs.2150

Psgr. Svc. Fee : Rs.229

Service Tax : Rs.7

Service Fee: Rs.70

Discount (-50)

Airline-misc : Rs.205

Total Rs.2612
Flight Base Fare : Rs.1

Flight Taxes & Fees : Rs.2724

Total : Rs.2725


Shouldn’t the service tax on the agent website be more than the company’s own website.



If between the agent and the airline the service tax paid is same, then prices should be same and the cancellation charges should be same.



When no standard components exist as an industry, cancellation and other charges are also not standard.

Kingfisher Airline

IT-101 BOM-BLR

[protected]


Fare+Fuel Charges+Congestion Charge : Rs.2800

Pasenger Service Fee : Rs.229

Service Tax : Rs.155

Total Price : Rs.3184
Base Fare : Rs.700

Fuel Surcharge : Rs.2100

Congestion Fee : Rs.200

Psgr Svc. Fee : Rs.384

Service Tax : Rs.4

Total : Rs.3388
Flight Base Fare : Rs.700

Flight Taxes and Fees : Rs.2488

Total : Rs.3188




Screenshots attached : As I feel I will be asked for proof.



Anand

Dear sir,

i have tried to book a ticket for my friend mr. BATHARAJU.SRINIVASULU to fly from DUBAI TO HYDERABAD on CLEAR TRIP to AIR INDIA on 20th MAY 2011. payment made through DEBIT CARD online on 19th march 2011 from EMIRATES NBD-dubai bank came out successful. but the message i got on the screen was ticket booking not confirmed. I called to toll free no.[protected]. spoken to agents like atish,abjeet,nikitha etc they gave me RRn no.[protected]. They told me amount will be reversed in 2 working days ..on 26th march 2011...we checked with bank again amount of aed 732 deducted.with out intimation..Instead of reversing the amount which deducted earliar...again deducted...we sent bank statements for reference..but no response form there end...we checked with our bank people they said amount was deducted twice..but they r helpless...i request you pls do the favour.. i[censored] check company website www.cleartrip.com on complaints forum so many people r facing the same problem..i request ur corcern to catch those cheaters..frauders so that others like innocent people who r booking thru online will b safe...Am sending bank statments as reference..pls find photo attachments..Am eargerly waiting for ur reply..
thanking
wth regards

ram-dubai

[protected] or Srinivasulu : [protected]
email: jajala.[protected]@gmail.com

I am still to be refunded a part of amount by Cleartrip.com.
In Oct, 2010, I had done a money transaction for Hotel Booking and then they came back to me that they cannot book the hotel room as the rooms are full and the whole amount would be refunded to me.

Inspite of commiting this to me through one of their mails, they have not refunded me the amount completely, neither they attend my call or respond to my mails inspite of continuous follow ups from my side.

i had booked a flight from lucknow to bengaluru on for the journey date 16/Jan/2011-GoAir G8-352 and G8-201.The flight was cancelled by the airlines gue to fog.I still have not received the full refund from cleartrip considering its more than a month(today is 28/February/2011).

Dear ,

I have booked my ticket from ahmedabad to delhi for 24/12/10 through cleartrip.com my trip id is [protected] & amt is 2614.00 but on that day train was cancelled & we have informed cleartrip customer care they have suggested to file pdf for refund but they are refunding us oniy 1264.00 its not fare they are saying that irctc has sanctioned us this amt we can not help you can i have the detail for this amt. as its your problem you have cancelled the train we should get full refund pls help us on this matter so that we can get right refund . my mail id [protected]@yahoo.com / mob. no -[protected]

Respected Sir

It is highly unfortunate that the customers of cleartrip are made to do numerous follow – ups for their refund, let me tell you that the loss of goodwill to cleartrip is going to be very high because of this and people will definetly not avail your services if this the the way things are dealt at your end.

My flightfrom Delhi to Amritsar Air IndiA AI-188 was cancelled on 27th december 2010, after a mail to cleartrip i was promised a refund within 7 days and maximum 15days.. it is the 28th of january 2011 and there has been no refund or any intimation from your end.

i was provivded bus transport from delhi to amritsar which costed 1200rs. my arilines icket costed rs. 3448 and was told by the airlines to approach the travel agent (cleartrip) for the refund. now on contacting them clartrip is asking me to contact air india and visit air inida office etc.. why should a customer be hassled this way, in that case i could have directly booked through the airlines and not them.

The customer care executives are not responding and are very callous in thier natur.
i wish to file a case against them for refund of my ticket (bal amt) rs. 2248 and also a further compensation for mental harassement.

please do not force your customer to take up legal recourse

my Trip ID is [protected] and ticket no. is[protected]

i am sure you will help to promote the interest of the customer against such fradulent companies

On 10/01/2011 I treid to book tickets from chennai ToHazrat Nizamuddin on duroanto express from the Cleartrip.com The amount of Rs.4662/- was debited from my account but the ticket didinot generate. I aasked for the refund of money but they are not responding

Dear Sir

This is to inform you that i hv booked online hotel through cleartrip.com from 01/01/11 to 03/01/11 ie for 3 nights .But due to my son sudden illness i cancelled the booking online at 11.30 am on 31/12/10.
Its is clearly mentioned in the terms & condition that one day charges will be dueduced if cancelled before 24 hrs check in which is 12 PM
But they have dudected the one day amount even i hv cancelled on 11.30.AM

ID for Hotel BOOKING :[protected]

Regards,

HARSHA VARDHAN
[protected]

I had booked a ticket for my Mom & Dad. I later cancelled my Mom's ticket. During cancellation the wesite showed a Rs 3500 refund that I would be getting on cancellation. But I did not get any Reason given by them "I had used a coupon while booking." If that was the case then they shouldn't have shown Rs 3500 as refund available during cancellation. I have a confirmation for the same from the CLEARTRIP guys. Please help me to get a refund. Below are the details of the link of the reply attached by the CLEARTRIP.

http://www.cleartrip.com/forums/35/topics/7099




TRANSCRIPT



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« Forum Home Refunds & Cancellations
REFUND NOT RECEIVED 2 MONTHS DUE
Jan 11, 2011 1:41pm
Ghanshyam
3 posts

Delete post
Dear Team,
I haven’t got he refund of Rs 3500 change yet. Please process the same at the earliest.

On Thu, Nov 11, 2010 at 10:14 PM, <[protected]@cleartrip.com> wrote:
Ticket cancelled

Hi Ghanshyam,

This is to confirm that the following passengers have been cancelled from your Guwahati – New Delhi return trip (Trip ID [protected]).

Passenger & Flight
Urmiladevi Toshniwal | PNR: F456BB
SpiceJet SG – 882 | Guwahati to New Delhi | 15 November, 10
Urmiladevi Toshniwal | PNR: F456BB
SpiceJet SG – 881 | New Delhi to Guwahati | 27 November, 10
Refund process

Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days .
Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.
In case your flight was cancelled or you missed your flight, your refund may take longer. Read more.

For any clarifications, just reply to this email.

In Your Account
View updated itinerary
Print an invoice
Need to book again?
Book your Guwahati-New Delhi flight.

Book flight now >>

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Jan 11, 2011 2:00pm
Deboshree
Admin

1104 posts
Ghanshyam – We regret to inform you as this booking is made under the “Buy One Get One Free” offer, there shall be no refund against this cancellation.


Jan 11, 2011 2:46pm
Ghanshyam
3 posts

Delete post
When I was cancelling the ticket…the refund amount shown on the screen was Rs 3500…thats why I went ahead and cancelled…I even called up your call center…If you guys would have told me that there wouldn’t be any refund then I wouldn’t have cancelled the same…It is a case of “MISREPRESENTATION OF INFORMATION by CLEARTRIP while cancellation” and I would request you to give me the refund as shown on the screen during cancellation…


Jan 11, 2011 3:25pm
Deboshree
Admin

1104 posts
Ghanshyam – We regret to inform you as per offer terms and condition,your not eligible for refund as it was clearly mentioned in the offer criteria.


Jan 11, 2011 7:53pm
Ghanshyam
3 posts

Delete post
Then why did you guys show me a figure of Rs 3500 change during cancellation..also your call center guys confirmed me the same..Please act and refund or I am going to take the matter to CONSUMER FORUM..and never EVER book tickets using CLEARTRIP..


Jan 12, 2011 1:07pm
Deboshree
Admin

1104 posts
Ghanshyam – Charges reflected on the website are as per normal cancellation and as you have entered the coupon code to avail the offer,we regret to inform that there shall be no refund for the same.

hi
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I have tried to book air ticket on 3rd Novenber 2010 from dibrugarah to delhi through www.cleartrip.com but ticket is not booked and they have charged money. I contacted so many times of customer care of cleartrip but they always saying to me that we are checking. Still they have not refund the money, my ticket amount was Rs, 9714/- my Trip ID is[protected] and i used debit card of BANK UNION BANK OF INDIA, JAMSHEDP.
Please help me

i want to register my complaint regarding the cleartrip. i had booked a hotel in Jaipur from 2nd Oct.'10 to 5Th Oct.'10 and got the trip ID No. as [protected]. that transaction got failed and i asked for the refund from them on 17th Sept.'10 till date after having a long chat with them nothing has been done from their side. they are telling that refund is being processed but i had a word with my bank and they have given me in written that no refund has been processed into my account till date. i have mailed that letter to them. but even after so many reminders nothing has been done from their side. i feel its their duty to refund the amount to the client rather than harrasing the client and telling the client to find out the way.
UNCOOPERATIVE STAFF AND IRRESPONSIBLE SENIORS.

As u can see below i booked three tickets for my friend through cleartrip and latter cancelled them they are showing that the money is refunded but not a rupee was deposited in my account
11 Jan, 2011 22 Nov, 2010 refunded
Mumbai-Hyderabad one-way
prem travelling [protected] Rs. 848
11 Jan, 2011 22 Nov, 2010 refunded
Mumbai-Pune one-way
prem travelling [protected] Rs. 308
08 Jan, 2011 22 Nov, 2010 refunded
Vijayawada-Mumbai one-way
prem travelling [protected] Rs. 1,038

I TRIED TO BOOK 3 RAILWAY TKTS FROM HOWRAH TOGUWAHATI FOR 19TH JANUARY BY SARAIGHAT EXPRESS THROUGH CLEARTRIP INTERNET AGENCY, BUT AS SOON AS THE MONEY TRANSECTION WAS COMPLETE, THE LINE WAS DELIBERATELY DISCONNECTED,SAYING THE MACHINE IS BEHAVING FUNNY.TILL DATE THEY HAVE NOT INFORMED ME WHETHER MY TKT IS AT ALL BOOKED OR NOT, NEITHER THEY HAVE RETURNED MY MONEY IN MY BANK A/C, CONFIRMING THAT THIS IS A FAKE COMPANY & EVERYONE SHOULD BE CAREFULL IN KEEPING A DISTANCE FROM CLEARTRIP WHILE BOOKING TRAIN OR AIR TKT. A.DASGUPTA,SHILLONG

This is a new innovative way of luring customers. Cleartrip advertises 50% off on base fare for air tickets booked through ICICI Bank Credit/Debit card.
As you would go ahead and book the ticket, the last payment page will hang. Soon, you would get a call from Cleartrip agent, that there is system problem and he can help you with phone booking. The price he will be quoting will be slightly higher than the one available online. I checked the flights 3/4 days later and they are still not changed online. However, he will confirm that the tickets in that price are not available and hence, the system can't clear your payment. You obviously would proceed with phone booking still thinking that you would atleast have 50% off on base fare, will get some respite.
Little would you know that this is not applicable for phone bookings.
i'm unaware if other online booking agents like Yatra, Ezeego1, who are also advertising such schemes (buy 1 get 1 or get 2 free) also, have such gimmicks. But this certainly is a classic one.

I have been a victim of Cleartrip's fraud website that sources its income illegally by sucking funds out of customers without even issuing them a ticket.
On 15th Dec,2010, I had attempted to book a ticket from Mumbai to Delhi for 17th Dec 2010 by Go Air flying at 9:45 AM. After putting in all my card details, A window appeared that said "Oops your payment failed. Dont worry you havent been charged"
However, after checking my bank statement i discovered that I have been charged Rs 5281 for the same. The money has gone to "Cleartrip Travel" (Transaction ID[protected]
I also called your call center, The woman who answered refused to acknowledge that any money had been received by you.
Cleartrip needs to check that they have in fact taken that money and credit the entire sum back to me.

Trip ID (as given by their call center today) [protected]