ClearTrip Complaints & Reviews

Its almost more than 2 months now i am waiting for my refund for the ticket booked through Cleartrip. Inspite of calling number of times to the service desk, neither did i get assurance from their team on the refund status and amount nor i was happy with the service. The status is the same today as it was 2 months back. As i had purchased this ticket through credit card, the payment was due on 4th of September. I did not get the payment deposited of Rs 5000 now.

The following is the reply that i get everytime i try to contact them through call or by email. Please see attached email for details

Thank you for acknowledging our mail.

We understand your concern and regret the inconvenience caused to you.

We would like to inform you that we have already forwarded the request for your refund to the Airlines,we would also not be able to commit on the refund amount as the exact amount is decided by the Airlines after deduction of their required charges.

We will update you with all the information, once they provide us all the details.

If you have any querry you can call us on +[protected]standard STD / local charges apply).

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

Let me know how i do i need to proceed on this.

Sir,

Clear trip id : [protected]

I was trying to book my flight ticket for Chennai - Ahmadabad on 17.08.2011 and meanwhile net disconnected but i got debit in my icici account with payment id [protected]. I posted my details in cleartrip forum for refund, they said its temporary block it'll be cleared in 4 or 5 days they give me trip id-[protected]. After one month they are saying there is no booking made even I sent my bank statement to cleartrip.
Nowadays this type of cheatings are increased in cleartrip

Sir



I had booked a ticket on 30th August 2011 for my son Ananya Swami from New Delhi to Manchester in Emirates with Trip ID [protected] . After compelting all the procedure the message was displayed saying " Opps, transaction of has been failed and this offer is no more valid". After 3 to 4 hours somebody from cleartrip called me and asked that your transaction has been failed do you still want to book your ticket. I told him i have already booked the ticket from another agency and refused.

Next day I came to know that my money Rs 32000/-( Approx) had been deducted from my account for the ticket which was refused to book due to expiry of the offer and a mail was delievered that my ticket has been booked. As it was not my fault so request you to cancel my ticket and refund the whole sum of money without deducting any money. My mobile number is [protected] and my e-mail ID is [protected]@gmail.com./ [protected]@sify.com



KRISHNA SARAN SWAMI

(Mobile number- [protected])


"Even after my refusal to book ticket and failed transaction from "Cleartrip"; my account has been debited with Rs 32000/- (Approx) and ticket was issued ; I had informed your telephone representative that I have already booked ticket through another operator. "

The ticket details are as under:-




Seats Reserved

On 27th Aug,2011 I called cleartrip to book a flight ticket from Delhi to Amritser [Roundtrip] for Sep .3rd , 2011. [ Booking Ref ID: [protected] ].

After making the payment the that took a long time cleartrip executive told me it was not succesful as the flight seats are not available. It’s so un-professional on the part of cleartrip that they haven’t checked the flights status before debiting the amount from my credit card.
The amount Rs.3,527- was debited from my account but the ticket was not booked.

Cleartrip call centre called me up and told me that the booking was not made and said that this money will be refunded back to my account in 5-7 working days. I made the booking on 27/08/2011 and today its 05/09/2011. No refund yet recieved.

I’m highly disappointed with the neglegence and stupidity of cleartrip and will surely advice my friends or collegues not to book any tickets from them.

Even after giving me so much of inconveneince i’ve not received any call from call centre for apologies and no REFUND has been made till date.

PLEASE DO NOT BOOK ANY TICKETS OR RESERVATION FROM CLEARTRIP.COM THET ARE CHEATERS AND WILL NOT REFUND YOUR MONEY .

I had booked 2 rooms in Hotel Rink Pavilion, Mussoorie through Cleartrip.com.
The booking was done on 10th Aug 2011 with full payment and I had received the hotel voucher as well.
But when I reached the hotel on specified date, I was denied entry by the hotel saying that your booking is not confirmed as Cleartrip has not made the payment.
I did call up Cleartrip customer care at[protected] multiple times but they kept on killing time. I had started following up with them around 1:30pm on 13th Aug and kept following up until around 4:00pm. Seeing no positive response after multiple calls, I had to book rooms in another hotel.
Even after full payment and the confirmation, I was left in lurch on my vacations.

Here are the details of the booking:
Booking in the name of - Maneesh Gupta
Trip id - [protected]
Voucher number - CHMM-301136
Hotel - Hotel Rink Pavilion, Mussoorie
Booking Date - 10th August 2011
Check in - 12:00 PM, August 13, 2011
Check out -12:00 PM, August 14, 2011

Please help me in getting my refund and the compensation for the pain that me and my family had to go through.

Thanks
Maneesh Gupta
Mobile: 9910.234.723
Email: Manish.[protected]@gmail.com

In the website when I booked, in the room and rates tab Refrigerator as an amenity was there in the site for Double Room AC type, but when I entered the hotel room I found it was not there.
I called cleartrip on Friday 05 Aug and spoke to customer care executive Snehal and when she did not understand the issue, I asked to transfer the line to her senior who was busy. Later Sunil, duty manager called me and did whatever he can do for non-cooperation. At that time he asked me to send mail when I told I am not having access to it. I told clearly that I can send mail to him on Monday but if he can take care of the issue but he was very much willing not to help and repeatedly asked to send a screenshot as a proof. Now I have attached the proof and sent them but they don't care about responding other than auto response. I spoiled my vacation because of cleartrip and I understand as I have paid in advance cleartrip was behaving in that way.

I had booked tickets through cleartrip and they had promised me a cash back on my credit card. Subsequently I have called them at least 15 times and they have never bothered to get back nor refund the amount. All i get to hear is that they will get back after 24 hrs.
The names of the personnel I have spoken to are : Ashish, Sony, Shweta, Sunny Singh, Sanjeev, Rama Narsarya, Padma, Sanjeeth, Rajesh, Vinod, Sunaina, Rahul; D'silva

Dear Sir,

I have book my hotel at Kolkata using clear trip website on 1st of July, for the dates of 8th, 9th and 10th of July'2011. My Trip ID is [protected], at the time of booking cleartrip have confirmed me a refund of 1698 under the 33% discount scheme and they said they will refund back the about in next 10 days. Now, when I am calling their customer care executinve they are saying that they have refunded the amount on 9th July and the payment has still not come to my account.

I have asked for Unique Transaction Record (UTR number) for tracing the payment with the bank they are not even giving the same to me.

Request you to please help me as soon as possible to get the refund.

Regards,

Dhiraj Khare
+91 - [protected]

Mr.Nitin Dhage / Tel :[protected] / email : [protected]@gmail.com
[protected][protected][protected][protected][protected]
I had booked flights for myself and my family through Cleartrip ( Trip ID – [protected] )
Reservation Code - ZPM3K2
Airline PNR - X29AO2
E Ticket nos –[protected] / 2 / 3 / 4 ( 4 tickets )
My flight was booked from Rome / Cairo / Mumbai for 4th June on MS 794 / departing Rome at 1830.
When I reached the airport, I found that flight MS 794 departing from Rome does not exist at all.
I had called up Cleartrip support from Rome on 4th afternoon from Rome, however I could not get any assistance from Cleartrip office.
I was told that Egypt Air office is closed.
My Schengen visa was expiring on 5th June, so I had to buy another ticket for departing Rome on 5th June.
As a result of issuing wrong ticket or if correct ticket had been issued then as a result of not informing me of relevant flight being withdrawn, I had to incur substantial expenses of buying another ticket and staying in Rome for additional night.
I have been sending emails to cleartrip.com however have not received proper response yet.
I have also forwarded copies of all bills for expenses incurred ( Airfare & Hotel ) for reimbursement

Dear Sir / Mam,

This is my Trip ID [protected]. I made my booking through my Central Bank Debit Card and cancelled it.
I have made almost 30 calls and i would have talked for almost 10 hrs on the phone during those 30 calls. I was mailed a refund transaction snapshot. But Bankers are saying they cannot do anything with the snapshot the cleartrip has sent. I am still on the email communication. Please help me to get my refund back Sir/ Mam

It is very annoying. Please check into Cleartrip and their forgery relating to REFUND

Regards
J.Murali

Dear Sir,

This mail is regarding my complaint for very bad service and false committments from your executives and Supervisor (Mr. Sunil). I was continuously in contact with Mr. Sunil and other executives for my refund amount but till date I didnt get any response from your side. Everything I was told that Our Senior will call you and update you for the same. But I didnt get any response from last 11 days

Bad Service and Response

Whenever I call your customer support, I was informed that a call back will arranged with 2-3 hrs. But For you information, I didnt get a single call from your side from last 14 days. It shows that you simply dont care about your clients concern/problem.

Even one day, I was put on hold for 1 hr and then my call is disconnected. This is how I was treated with your executives

1st False Committment

At the time of cancellation, I was informed that I will get a refund amount of around Rs. 4100( I and my Friend Gaurav, confirmed it thrice). But When I get the invoice on 18th Jun from your end, it mention over there that I will get only Rs.2080 (almost half). So I called the customer care on 19th june and Register my complaint. I was told that I will get the update in next 48 hrs.

2nd False Committment

On 21th June, Mr. Sunil (Supervisor) told me that give me 48hrs , I personally look into the matter and we revert you soon. But I didnt get any revert from his side in next 48 hrs. And When I call on Friday (24th June), I was shocked after listening that there is no issues left on my trip id, all are sort out and we have refunded the amount to you already, For your information, I didnt get any refund till date not a single Rupee. So I told the Executive to transfer my call to Mr. Sunil.

3rd False Committment

Mr Sunil informed me that sorry for inconvience,but we are in contact with Airline. Once we get the revert from them, he update my too. And asked for 3 more days i.e till Tuesday. But history repeats, No Response / call back.

People Involved in this Case,

**** Mr. Sunil (Supervisor).... A person who dont know the meaning of words...Service, Response, Revert and Committment. Always ask for 48 hrs time.

Others
Suchit, Darshan or dilshan, Sameer, Mohd, and lot more (Sory I dont remember others name).

I need to ask , When I will get my Refund back. And For your information, I booked the tickets of around Rs, 78000/- which is not a less amount.

My Cleartrip Id's

[protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ & [protected]

kindly revert me on urgent basis. Since Its already 14 days gone.

--
SANDEEP GOEL

I have tried to book one return trip from Kolkata - Goa on 3rd May through voice support, but the trip ID did not got generated, the executive lady told that within 1 month the amount ( Rs 17,000) will be refunded. But till date i have not received any refund. I have started calling & writing mails to customer support from 15th June . I have even forwarded the Bank Credit card statement showing the debits as per their instruction on 15th June . They confirmed through mail that within 4 days they will revert back... from 21st June i have started calling again customer support & they are promising every day accounts team will get back with resolution ,,,,, but no response from them .... I am worried now ....

Please support

Subhrendu Sarkar

i hav tried to book an air ticket(air india)through sbi internet banking from chennai to singapore and singapore to chennai (round trip) via clear trip on 16.6.2011..but my ticket is not issued even after the payment is made ,,my sbi account shows that 16060 rs has been debited ...pls send a suggestion or solve my problem...my mail id is [protected]@gmail.com and i was supposed to book tickets for 29th june and 1st july, but now i am clue less as my money has debited from my account ticket with out getting ticket

we booked a ticket for sri nagar then jammu and delhi on my credit card bank name is hdfc and after 15mns i cancellled the same on same day .the assurance given by cleartrip people was that it will be refunded to my credit card account and it will take atleast 15 working days to get credited in my account since it has been two months when i register ma complain in cleartrip.com those people has not yet taken any action towords my complain .i have already register the complaint thrice and the persons i have spoken and the dates are as follows
(1 ) cancelled the tickets date and ids are 11th april and ids are mr bk yadav and family ([protected])
(2 )mr naresh sharma and family ([protected])
(3)mr lal singh santoria and family([protected]
dates which i have complained it to various persons are
1 mr satish from cleartrip.com on 31st may
2 10th may a person from cleartrip.com
3 8th june to mr kunal dastani from cleartrip.com and same no reply
4 mr sumit rathore from clleartrip.com on 9th of june still no reply
since no one is interested in listen to my complains from cleartrip.com i may request, please take the needful action and refund my money back to my account

Hi,

I had booked an International return ticket for my brother for his travel to Frankfurt date of travel 30 June '11 ticket booked on 23 Feb '11 cost Rs. 34554/-. At the time of the booking I had checked each and every references, links, questions on the web page of cleartrip.com and went through the term & conditions as well. Due to some unavoidable circumstances my brother will not be able to travel and so I called cleartrip on 26 May '11 on their helpline # +[protected] to cancel the ticket & got to know thru' their customercare Ms. Sameena that the ticket I had booked is a non-refundable fare, I informed them at the time of the booking there was no Fare rules mentioned and they insisted that the fare rules are mentioned. Since, sameena was not being of any help I spoke to another representative of cleartrip Kunal and he asked me to go on their website and check my booking done & I would see the fare rules. I even did that but there was no fare rules, the screen shot of the same was emailed to their id - [protected]@cleartrip.com. Their concerned person informed me that if the fare rules were not showing I shouldn't have booked the tickets, but no where on thier website this is mentioned also, if there were no fare rules the website shouldn't have allowed me to proceed with the booking, they also said I should have called and checked with them for the fare rules (which i did, but I don't remember who I spoke to). Since, the representatives were not being of help I spoke to their Manager, Sunil Verma on 30 May '11 and he ensured that he will look into the matter and it will take 3 days. He was to check with his technical team about the steps I had taken at the time of the booking but there has been no response, on calling him today he says that there are sometimes technical problems on their website and if I could give him details of the customer care person I had spoken to, time of the call & number etc.... After, submitting proof of their screen shot where it states "there are no fare rules for the ticket I have issued" still they are not agreeing to refund my money. The loss i will bear for their negligence is Rs. 20000/-. Attached is the screen shot of my booking.

EXTREMELY BAD CUSTOMER SERVICE AND UNETHICAL ATTITUDE AT CLEARTRIP.COM

BOOKING OF 2 TICKETS FROM MUMBAI TO LONDON
AND LONDON TO NEW DELHI ON 21 APRIL 2011

1. On 11.04.2011, at about 5.15 pm I called[protected] for the captioned purpose.

2. One Mr. Washim who took my call took the details and confirmed the fares as under:

Dep Mumbai: on 18.06.2011 Kingfisher at 12.25 pm
Dep London: on 16.07.2011 Kingfisher at 21.05 pm
Total return fare for two tickets: Rs. 96429

I agreed to the same and asked him for booking the tickets.

3. He asked me to pay through credit cards as cleartrip as per him does not have net banking arrangement for payment through Sate Bank of India and hey do not collect cash or cheque later on on delivery of tickets.
He gave me the sms numbers of SBI Cards and ICICI cards for obtaining One time passwords. He told me that he would call me after 10 minutes to effect payment through IVR process.

4. I did as was told by him and got the OTPs from both the card providers at 6.00 pm. But even after 15 minutes, he did not call back.

5. I called your helpline number again and went through the lengthy process again and asked for Washim. He started the process for ICICI Card but at the end told me that the process has failed due to some defect at Cleartrip.com payment Gateway. He told me that he will call me again after some time to effect the transaction. i asked me the reference number for future reference but he didot give any.

6. He called me at about 8.10 pm when he told me that the payment system was still not working and requested me to complete the transaction tomorrow (22.04.11). I told him that i wanted to complete the transaction just now and asked him to connect to some senior person sothat i could get a reference number and some alternate system of payment. He told me to hold on. I held on for 13 minutes, thereafter, and then the line was disconnected. In between there was no assurance at regular intervals either.

7. At 8.29 pm I again dialled your help line and requested to talk to Mr. Washim. somebody else posed as Washim but when I wanted to know about he status of my payment issue and drew a blank and said that Washim had left. i demanded him to connect to his senior.

8. Some time later, Mr. Rohit, The Floor Supervisor, came on line and I told him about the insulting and unethical behaviour of Mr. Washim. He said that he would look into the matter and also told me that the fares being had gone up. When asked why he (Washim) kept me on hold for 13 long minutes and then disconnected he had no answer. Finally he also disconnected at about 9.10 pm.

9. I again dialled up at 9.40 pm and after going through the routine all over again asked for Mr. Rohit. He said he was searching for my mobile no to talk back.
Then he told me to talk to another Agent to make a fresh booking. I told him that as I had already come to the payment stage I did not want to go through the process back wards again. He also told me that as Mr. Washim had gone after completing his shift his computer was not accessible and he could not retrieve the details.

10. I asked for a final answer but Mr. Rohit said he was confused and was unable to give final answer. Then he said, he would call me back at 10.30 pm.

11. He called me again only to tell that as the Centre was closing, his Agent would call me on 23.04.2011.

Nobody has called till the writing of this mail.

12. I would like you to investigate into the matter thoroughly and confirm to me that disciplinary action has been taken against the guilty o[censored]nethical and unprofessional behaviour with customers. CLEARTRIP

13. Also I will like to be compensated for the insult and wastage of my precious time in a total unproductive exercise of trying a booking through your help centre.
CLEARTRIP
14. In case I donot receive a satisfactory response within a week I am going to tell the working of your call centre in the media and Internet sites sothat other customers do not suffer a similar fate.CLEARTRIP


Bal Krishna Gupta
[protected]

604-B2, Samriddhi SBI Flats
Opp Sion Fort, Near VVF Ltd,
Road No. 29, Sion East Mumbai-400022

You sent me wrong date, I requested that correction for my travelling date to change immediately. from past 2 days requesting you to change the ticket dates, you are saying when I call you in 1 hr you will get it but no ticket as of now from past 2 days same story you are telling, every time you will get in 1 hr. So many times I am calling you to customer care. I have not yet received ticket.
Very Bad, they accepted their mistake but not sending ticket.Very poor, very careless servise. Not responding at all, Please don't use this worst servise never seen this type of airlines company.

worst ticket booking and No refund experience


I have usually booked air tickets using cleartrip.com and happy with the process. First time ever I had to cancel a booking earlier in April due to a family emergency. I was made to run between the airlines
(Jet Airways) and Cleartrip customer service several times to understand exactly who will be giving me the refund.

As per cleartrip support topic ==>How long does it take to process a refund?

"We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts. "

DONT BELIEVE THIS STATEMENT. THESE FRAUD SERVICE GUYS WONT DO THIS

In my cancellation it is almost 2 months now, cleartrip did not refund even a paisa. Their customer support doesn’t even know what to answer. I spend huge money even calling the support.

To add on, I have made a mistake in date during booking (entered 25th march instead of 25 April); I realised in the next moment and called up support for changing the date. They told it should be done in usual cancellation procedure and deducted 6000 for the cancellation.


The biggest revelation was the absolutely callous attitude of the customer service towards customers who decides to cancel a booking. I was put on hold for long time (minimum 9 minutes as per their recorded message) every time I dial the cancellation option. However when I changed tactic and dial the new booking option, I got through within a second to a customer service executive. Strange is’nt it? So they have separate lines for clients who need new bookings and those who wish to cancel their bookings.

For all appearances they have limited bandwidth and all their lines are completely occupied. Very smart and devious!


Incidentally I also followed their instructions to send an email to their customer support with guaranteed response in 24 hours. Over 2 days since I sent the message with a reminder and I received only their automated response acknowledging receipt and giving the same nonsense about being very customer centric.



I am still waiting for a resolution to my problem. Any suggestions?



This is pathetic, horrible and fraud cheat service offered my these 'diffculttrip' guys

Dear Sir,
I had booked a hotel in vishakhapattanam through cleartrip.com.
Actually as per discussion with Mr Sagar (Cleartrip representative) , i had paid the money( through net banking ) to ICICI A/C no[protected] of Rs 3375.00/- (2 times) on 31/03/2011 from my axis bank A/c no -[protected].But due to 01/04/2011 bank holiday my payment could not be credited to above mentioned a/c.
I need to catch the train on 02/04/2011 as because my vacation was from 03/04/2011 to 06/04/2011.
on 2nd appril cleartrip representative told me to paid the amount by cash to ICICI bank as because they had not received my payment.They assured me that as soon as they will receive my previous payment (paid through net banking) they will refund the same to my account.
Then & there i had make once again paid Rs 3150/- in cash on Korba ICICI bank in cleartrip A/c for book the hotel.
After my payment the hotel has been booked and they send me the hotel voucher to my mail.
after my return from tour, several telephonic discussions had happened with cleartrip representative and each time they assured me to refund the amount within 3-4 days.
i also send them mails mentioning all details along with my axis bank a/c statement but all in vain.
Near about 2 months have gone after my tour and cleartrip had not refund my money.
Please give me some solution.


Thanks & Regards
Ananda Gangopadhyay
Mob-[protected]

The Great Indian Flight Story – How can service tax be different when the ticket is sold at around the same price ?



Iam a normal Indian who does transactions on websites and feels happy that I have saved time. I was shocked to see what is happening in the Indian Airline Industry. For the uninitiated the industry has airlines who sell tickets through their website, offices, airline counters and agents – online and offline.



Iam restricting my observation to the airline Websites – Indigo and Kingfisher and Agent Websites – Cleartrip and MakeMyTrip.



I give below what I See are price break up for a flight for June15,2011.



Comments :

There are no standard headings under which an airline and an agent can classify charges. Look at how IRCTC has ensured transparency of charges and price, why can’t the airline industry do the same.

The prices to the final consumer has to be the same on the airline website and on the agent website. What is the value add that these intermediaries are bringing to the table.

Incase you want to book a flight ticket, head to the airline website. Gone are the days when the ticket prices on agent websites were lower than the airline website.

Added to this the zero value addition from the intermediaries – do they offer you anything that airline websites don’t, do they have the muscle to take up the case of a traveler(wrong booking/change sector/preferred seats/discounts)

Incase you still go to an intermediary and for whatever reason you want to reschedule/cancel the ticket, you also end up paying more. With no value addition the agent earns money on the cancellation too. Why can’t you follow the IRCTC model. Why should a traveler pay cancellation fee to airline and to the agent.



Flight
Airline Website
Cleartrip Website
MakeMyTrip Website
Remarks

Indigo Flight 6E421 BOM-BLR

[protected]
Base Fare&Airfuel Charge : Rs.2151

Passenger Service Fee : Rs.229

Transaction Charge : Rs.50

Service Tax : Rs.155

Total price : Rs.2585
Base Fare: Rs.1

Fuel surcharge Rs.2150

Psgr. Svc. Fee : Rs.229

Service Tax : Rs.7

Service Fee: Rs.70

Discount (-50)

Airline-misc : Rs.205

Total Rs.2612
Flight Base Fare : Rs.1

Flight Taxes & Fees : Rs.2724

Total : Rs.2725


Shouldn’t the service tax on the agent website be more than the company’s own website.



If between the agent and the airline the service tax paid is same, then prices should be same and the cancellation charges should be same.



When no standard components exist as an industry, cancellation and other charges are also not standard.

Kingfisher Airline

IT-101 BOM-BLR

[protected]


Fare+Fuel Charges+Congestion Charge : Rs.2800

Pasenger Service Fee : Rs.229

Service Tax : Rs.155

Total Price : Rs.3184
Base Fare : Rs.700

Fuel Surcharge : Rs.2100

Congestion Fee : Rs.200

Psgr Svc. Fee : Rs.384

Service Tax : Rs.4

Total : Rs.3388
Flight Base Fare : Rs.700

Flight Taxes and Fees : Rs.2488

Total : Rs.3188




Screenshots attached : As I feel I will be asked for proof.



Anand