ClearTrip Complaints & Reviews

SIr
i had booked a ticket from delhi to kolkata on 20.10.11 through cleartrip & at later stage a canclelled on pessenger from the booking on 09.11.11 & i informed cleartrip team according to their process for refund of my payment after deducting their charges for cancellation.and the matter as follows

Sir/mam
i am a middle class person from ambala & i want to complaint abou the service of cleartrip as it is a very small complaint for u but i[censored] print this or take action against them then many people will save their money from such portals


I booked a ticket vide no, [protected] dated 20.11.11 from delhi to kolkata & after that on 9.11.11 i cancelled one person booking from the iterniary & inform cleartrip for the cancellation & they assured me that i will get my refund with 25 working days & after i call on 07.12.11 for the status of refund but they had answer of that i will have to wait for another 7 days & i will get the refund definitely After that i called them on 21.12.11 to know the status once again but agian i told to wait tor another 10 days & i do't undertsnad why should i pay rs. 300 extra to cleartrip for cancellation of my ticket when they can't refund my amount within the period they promised to refund the amount when i ask the representative over there(who is attending my call ) to give me some higher official no. or mail id then he/she had no information of that also.so who should i contact for such wonderful services of cleartrip .Cleartrip teaches us never book a ticket through any portal like cleartrip.All my phone records had already been shown in their computer i.e. at what time a cll them up for refund
Now i m forwarding this message to media as well for the wonderful service of the cleartrip

cancelled amount for flight SG-304 (CHENNAI-DELHI & DELHI-VARANASI) HAS NOT BEEN CREDITED TO MY SBI ACCOUNT (3
[protected]) FOR LAST TWO MONTHS
Description Amount (INR)
Refund (+) 10,443.82
Airline charges (–) 0.00
Cleartrip charges 0.00
Other charges 0.00
Total refund amount 10,444
REFUND REFRENCE NO.[protected]

TICKETBOOKING DATE-8/10/2011

Dear Sir/Madam,

I had cancelled my Guwahati-New Delhi sector ticket on 19th Nov'11 at Guwahati Airport Kingfisher Airlines office. I was told that as per the policy refunds will be credited back to the original form of payment. Since the tickets are issued by Cleartrip, they(Kingfisher Airlines) requested me to contact the concerned travel agent for obtaining refund. I have been trying to reach Cleartrip Customercare, but in vain. I have sent couple of emails to [protected]@cleartrip.com in this regard, but didn't get any reply.

Please find below the cancellation details of the same:

Virtual Coupon Record/Ticket Nos were[protected],[protected],[protected].

Tickets were booked thru Cleartrip on 17th Oct'11.
Trip ID is [protected]
Guwahati - New Delhi Flight: IT-RED-3358
Departure: 01:50 PM, Nov 20, 2011
PNR: PHGUUF

Requesting you to look into this matter and raise the issue up to the concerned level.

I booked my flight journey for me and my wife (J Jagadeesan and J Nalini) for my Chennai to Mumbai and return (details given below) I cancelled the same around 15th of Oct 2011 and I received a mail from Cleartrip.com confirming my cancellation and it says that refund would be made within 5 to 14 working days. But since more than 45 days have passed by after my cancellation and nothing is happening from Cleartrip I forward this to you and request to you to take action on cleartrip.com and arrange to refund the amount to me. I have called more than 5 times to Cleartrip customer support no [protected] and they are hiding the facts and finally say that it is the airlines ( Indigo) is making this delay in resolving the issue.
The total cost of my tickets to and fro from Chennai -Mumbai through this transaction is : Rs 16054.00

Details on e-mail received from Cleartrip.com: Your Chennai - Mumbai one-way flight is confirmed. Your e-ticket is attached along with this email. Your Trip ID is [protected], you should use this in all communication with Cleartrip Travel Services Pvt Ltd
Trip ID [protected] -- Cancellation Confirmation for Chennai - Mumbai one-way flight
[protected]@agentbox.com
Oct 17
to me
Ticket cancelled

Hi Phone,

This is to confirm that the following passengers have been cancelled from your Chennai - Mumbai one-way trip (Trip ID [protected]).

Passenger & Flight
J Nalini | PNR: RIY1DT
IndiGo 6E - 194 | Chennai to Mumbai | 25 October, 11
J Jagadeesan | PNR: RIY1DT
IndiGo 6E - 194 | Chennai to Mumbai | 25 October, 11


Trip ID [protected] -- Cancellation Confirmation for Mumbai - Chennai one-way flight
[protected]@agentbox.com
Oct 17
to me
Ticket cancelled

Hi Phone,

This is to confirm that the following passengers have been cancelled from your Mumbai - Chennai one-way trip (Trip ID [protected]).

Passenger & Flight
J Nalini | PNR: CIDDCX
IndiGo 6E - 191 | Mumbai to Chennai | 27 October, 11
J Jagadeesan | PNR: CIDDCX
IndiGo 6E - 191 | Mumbai to Chennai | 27 October, 11
Refund process

Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days.
Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.

Hope you take firm action against Cleartrip.com and arrange to refund the amount due to me

J Jagadeesan
Phone +91 [protected]

Though it has been displayed in my account having user name "[protected]@gmail.com" at cleartrip.com
that an amount of Rs. 6,568 has been refunded on 11th of Nov. 2011, still it has not been credited
in my bank account. For your information the ticket was booed in the name of Anita Singh from Nagpur
to Patna on 6th of Nov., 2011 in Jet Airways Konnect having flight nos-9W-K-2333 & 9W-K-2514 with a
single ticket no.-589-[protected]. The PNR alotted was GYMNCV. please take immediate action
and inform me with every developments on my e-mail address
"[protected]@gmail.com".

I booked my return tickets with clear trip almost 2 months ago now (Trip ID [protected]),i had cancelled my return ticket (within an hour of booking done) and according to the costumer care executive the amount would take 7 to 8 working days to be refunded whereas the cancellation mail i received says something else below is how much i had to follow up and still nothing done:

2nd call after cancellation and the given time limit for refund getting over - I was told it was a special offer ticket (compared to the airlines website it hardly was) so the refund will be done only after 7 to 8 working days of me using the first ticket which was on 09th Oct. Bangalore - Delhi.- If it was so why wasn't i informed about it at the time of cancellation.

03rd Call - I was told it is in process with the accounts department and will be credited with in 2 to 3 working days.

04th Call after the given time limit got over - I was informed saying the airlines is yet to refund the money and i will get a call back with in 48 hours for the update.

05th Call after 3 to 4 days of the "48 hours" getting over - i was informed i will for sure receive a call back with in 24 hours for the update, i kept insisting to connect me to the senior on duty which didn't happen

06th Call after a day of these "24 hours" getting over - i was told the reason of me not getting a call back is that its Diwali whereas Diwali was this day and CB was yesterday and this time i will get a call within 48 hours of time and these 48 hours are still not over for Cleartrip.

What i feel here as being part of service industry myself and this time as a costumer is:

- If you can not deliver don't make promises and promise only what you can deliver.
- When you know it might take a month say it don't fool around your customers giving false time limits.
- I understand follow is the most important in the industry which i never expected to be so very weak with a company like Cleartrip,
- We / Customers off course don't like to follow up and if this is what you expect from us then don't make false promises of you following up.
- Its not about the amount of money but something is disturbing me for someone else not doing their job properly cause of which i am suffering because we don't like it when a very small issue like this is just stuck somewhere and the so called Customer Care has no solution or rather consideration to it i am sure they are not their just to talk.

This was my first experience with Cleartrip and for sure the last one i just don't recommend Cleartrip to any one reading this provided you want to experience the worst services.

My train was cancelled by the train company following severe weather conditions relating to the monsoon. I applied for a refund online as instructed by the staff working at the railway station. I have still recieved nothing despite several attempts to contact Cleatrip and applying for a refund on numerous occasions. They have basically stolen my money. I paid money expecting to receive a service in return, a train journey from Goa to Mumbai, I wasted money travelling to the train station and standing around waiting for a train to be sent home and eventually had to pay for a coach. I should be entitled to my money back as I've had nothing from them.

Dear Sir/Madam,

I have bought a couple of domestic tickets for my wife Mrs Anna De and miss Rania dr from a company called Cleartrip.com. It was a retrurn ticket from Kolkata-Delhi with the trip ID :[protected]. The following are the details:

Kolkata to New Delhi Thu. 16 Jun Trip ID: [protected]
IndiGo 6E-274
CCU 19:40
Thu, 16 Jun 2011
Kolkata - Netaji Subhas Chandra Bose
2h 25m 22:05 DEL
Thu, 16 Jun 2011
New Delhi - Indira Gandhi
Travellers PNR Ticket No.
Mrs. Anna De WDRTLX WDRTLX
Miss. Rania De WDRTLX WDRTLX


Additional Information
Use your Airline PNR for all communication you have directly with the airline about this booking
Use your Trip ID for all communication with us about this booking
Your Ticket number serves as confirmation of your ticket status
As per Government guidelines, check-in counters at all Airports will close 45 minutes before departure.
Carry a print out of this e-ticket and present it to the airline counter at time of check-in
Carry photo identification, you will need it as proof of identity while checking in
Customer support
Call[protected]
Tip: Before heading out to any destination get your kids to memorize your names & slip in your business cards in their pockets.







Cleartrip Travel Services Pvt Ltd
New Delhi to Kolkata Sat. 01 Oct Trip ID: [protected]
Jet Airways Konnect 9W-K-2289
DEL 05:55
Sat, 01 Oct 2011
New Delhi - Indira Gandhi Terminal 3
2h 07:55 CCU
Sat, 01 Oct 2011
Kolkata - Netaji Subhas Chandra Bose
Travellers PNR Ticket No.
Mrs. Anna De GVQHGA[protected]
Miss. Rania De GVQHGA[protected]


Now I called the cleartrip on the 14th Sept 2011 and cancelled the return trip from Delhi to Kolkata and they promised a payback of the fare ( after deduction) within 5 to 7 working days- now 2 months went by - i still have not recived the money back. Whenever I call them they give us false promises that someone will contact me with 48 hours and nothing happens. I called them at least 5 to 6 times.

Please kindly help in in fighting this fraud..

My Contact details are :

Phone - [protected].
Email : [protected]@gmail.com.

thanks a lot
Surja D.

I booked a ticket from Mumbai to Lucknow for 3 person on IT3149 on 23rd October (mind you i must have done more than 250,000 INR business already with Cleartrip). On reaching the airport i was told the flight is cancelled and it has been so since 15th October – the airline tried to reach me and smsed me at my personal number which i due to excessive travelling abroad didn’t pick up. While the airline did take some customer oriented measures – Cleartrip was smoking and least bothered; since i bought these tickets from Cleartrip isn’t it their responsibility to tell me – email me/reach me using the profile information (other no., landline) about this and help me out. I am not sure why the 300 INR per ticket gets charged. Really pathetic display of customer focus by Cleartrip – in fact their CSR told me – “Sir there are 1000’s of customer flying every day what do you expect!” – Pathetic

Hi have cancelled my ticket around the second week on september which i had booked on 31st Aug, as spoken to the call centre executive on the 7th October stating that refund is still not reflecting on my credit card statement the asked me to send the credit card copy, which was done on the same day.
there was no response from clear trip post that then again i called up for which i was told that the the refund was done on the 23rd sept however they don't have the ref id, they refuse to give any other details which i can show to the credit card company to cancell the amount from my statement,

It sad that such a big company doesn't have there basic right, i work for a bank and witout ref id credit card company will never cancell the amount from card.

Please help.

Sharmista Chakrabarty

Cleartrip had displyed an offer on their website for booking any Rail package and you will avail Inkfruit voucher . I booked 2 packages but I never received the offer benefits. When I enquired Cleartrip Customer care was not responded properly, they were saying the offer was expired whrn I booked the package, but when I booked the offer valid for 6 more days. I had a screenshot of the offer display on Cleartrip website. I also forwared this screenshot to them, but they have not responded on this. This way Cleartrip is deceiving customers by giving false commitments and offer. So never book a ticket through Cleartrip. The serice is horrible...they are cheating the customesr....better to choese other service providers

Trip ID: [protected] & [protected]
I requested tickets for my travel from Bangalore to France (round-trip) for two-people via Air-France.
I was told that the ticket was blocked and I paid a sum of Rs.66086 through Amex Credit Card.
Since I did not get the tickets even after waiting for 24 hours, I called up the Customer care. The customer care told me that the ticket was booked and that I will be getting the tickets within 30 mins.
I later received a call from Cleartrip and I was told that the ticket could not be booked due to technical reasons and was offered a different Airline. (contradicts their previous statement that the ticket was booked).
I declined that offer as I was at a huge loss.
I was told that my money would be FULLY refunded within 4 to 5 working days and that I would be getting an email on the same.
I did not get even a single email from Cleartrip despite calling them more than 10 times on this issue.The only proof that I have is my Amex card transaction statement. No other proof that substantiates full refund for a ticket that was never booked.
I thought Cleartrip to be a highly professional company. But, the customer care seems to highly incompetent unprofessional.
Very bad experience with cleartrip. I certainly do not recommend Cleartrip to anyone.

This is in regard to report a mislead from Cleartrip Booking and Customer Service Desk.
Shailendra Maurya from booking told me that I will get Rs. 1760 as discount and that has been confirmed by Zubin Joseph of Service desk.
But Izaz Sheikh told that the discount is on base fare and I would get Rs. 1600 discount which has been processed by Mungesh Yadav.
Now the 10% tax is on base fare, so even after getting the discount as 1600 the base fare is 2400 and the tax should be 240 but again they are calculating the tax on 4000.
From day 1 there is issue with the booking (Trip ID [protected]) and you can understand what I am going to face with the booking.
Can you please clarify why 4 people came up with two kind of information.
As per Shailendra and Zubin I should have paid 2640 but to make the booking I had paid 2800.
With the same statement I have sent out an email to [protected]@cleartrip.com, [protected]@cleartrip.com but as always there is no reply from their side.
Shailendra was supposed to call me by Sunday (02 Oct 2011) but I have not received any call yet.
Instead of the standard template that the issue has been forwarded to concerned team please be very specific why these scenarios are repeated every time and can I have my Rs. 160 back?
I raised the same in cleartrip's forum (complaint section) but they do not bother to reply for the same.

Its almost more than 2 months now i am waiting for my refund for the ticket booked through Cleartrip. Inspite of calling number of times to the service desk, neither did i get assurance from their team on the refund status and amount nor i was happy with the service. The status is the same today as it was 2 months back. As i had purchased this ticket through credit card, the payment was due on 4th of September. I did not get the payment deposited of Rs 5000 now.

The following is the reply that i get everytime i try to contact them through call or by email. Please see attached email for details

Thank you for acknowledging our mail.

We understand your concern and regret the inconvenience caused to you.

We would like to inform you that we have already forwarded the request for your refund to the Airlines,we would also not be able to commit on the refund amount as the exact amount is decided by the Airlines after deduction of their required charges.

We will update you with all the information, once they provide us all the details.

If you have any querry you can call us on +[protected]standard STD / local charges apply).

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

Let me know how i do i need to proceed on this.

Sir,

Clear trip id : [protected]

I was trying to book my flight ticket for Chennai - Ahmadabad on 17.08.2011 and meanwhile net disconnected but i got debit in my icici account with payment id [protected]. I posted my details in cleartrip forum for refund, they said its temporary block it'll be cleared in 4 or 5 days they give me trip id-[protected]. After one month they are saying there is no booking made even I sent my bank statement to cleartrip.
Nowadays this type of cheatings are increased in cleartrip

Sir



I had booked a ticket on 30th August 2011 for my son Ananya Swami from New Delhi to Manchester in Emirates with Trip ID [protected] . After compelting all the procedure the message was displayed saying " Opps, transaction of has been failed and this offer is no more valid". After 3 to 4 hours somebody from cleartrip called me and asked that your transaction has been failed do you still want to book your ticket. I told him i have already booked the ticket from another agency and refused.

Next day I came to know that my money Rs 32000/-( Approx) had been deducted from my account for the ticket which was refused to book due to expiry of the offer and a mail was delievered that my ticket has been booked. As it was not my fault so request you to cancel my ticket and refund the whole sum of money without deducting any money. My mobile number is [protected] and my e-mail ID is [protected]@gmail.com./ [protected]@sify.com



KRISHNA SARAN SWAMI

(Mobile number- [protected])


"Even after my refusal to book ticket and failed transaction from "Cleartrip"; my account has been debited with Rs 32000/- (Approx) and ticket was issued ; I had informed your telephone representative that I have already booked ticket through another operator. "

The ticket details are as under:-




Seats Reserved

On 27th Aug,2011 I called cleartrip to book a flight ticket from Delhi to Amritser [Roundtrip] for Sep .3rd , 2011. [ Booking Ref ID: [protected] ].

After making the payment the that took a long time cleartrip executive told me it was not succesful as the flight seats are not available. It’s so un-professional on the part of cleartrip that they haven’t checked the flights status before debiting the amount from my credit card.
The amount Rs.3,527- was debited from my account but the ticket was not booked.

Cleartrip call centre called me up and told me that the booking was not made and said that this money will be refunded back to my account in 5-7 working days. I made the booking on 27/08/2011 and today its 05/09/2011. No refund yet recieved.

I’m highly disappointed with the neglegence and stupidity of cleartrip and will surely advice my friends or collegues not to book any tickets from them.

Even after giving me so much of inconveneince i’ve not received any call from call centre for apologies and no REFUND has been made till date.

PLEASE DO NOT BOOK ANY TICKETS OR RESERVATION FROM CLEARTRIP.COM THET ARE CHEATERS AND WILL NOT REFUND YOUR MONEY .

I had booked 2 rooms in Hotel Rink Pavilion, Mussoorie through Cleartrip.com.
The booking was done on 10th Aug 2011 with full payment and I had received the hotel voucher as well.
But when I reached the hotel on specified date, I was denied entry by the hotel saying that your booking is not confirmed as Cleartrip has not made the payment.
I did call up Cleartrip customer care at[protected] multiple times but they kept on killing time. I had started following up with them around 1:30pm on 13th Aug and kept following up until around 4:00pm. Seeing no positive response after multiple calls, I had to book rooms in another hotel.
Even after full payment and the confirmation, I was left in lurch on my vacations.

Here are the details of the booking:
Booking in the name of - Maneesh Gupta
Trip id - [protected]
Voucher number - CHMM-301136
Hotel - Hotel Rink Pavilion, Mussoorie
Booking Date - 10th August 2011
Check in - 12:00 PM, August 13, 2011
Check out -12:00 PM, August 14, 2011

Please help me in getting my refund and the compensation for the pain that me and my family had to go through.

Thanks
Maneesh Gupta
Mobile: 9910.234.723
Email: Manish.[protected]@gmail.com

In the website when I booked, in the room and rates tab Refrigerator as an amenity was there in the site for Double Room AC type, but when I entered the hotel room I found it was not there.
I called cleartrip on Friday 05 Aug and spoke to customer care executive Snehal and when she did not understand the issue, I asked to transfer the line to her senior who was busy. Later Sunil, duty manager called me and did whatever he can do for non-cooperation. At that time he asked me to send mail when I told I am not having access to it. I told clearly that I can send mail to him on Monday but if he can take care of the issue but he was very much willing not to help and repeatedly asked to send a screenshot as a proof. Now I have attached the proof and sent them but they don't care about responding other than auto response. I spoiled my vacation because of cleartrip and I understand as I have paid in advance cleartrip was behaving in that way.

I had booked tickets through cleartrip and they had promised me a cash back on my credit card. Subsequently I have called them at least 15 times and they have never bothered to get back nor refund the amount. All i get to hear is that they will get back after 24 hrs.
The names of the personnel I have spoken to are : Ashish, Sony, Shweta, Sunny Singh, Sanjeev, Rama Narsarya, Padma, Sanjeeth, Rajesh, Vinod, Sunaina, Rahul; D'silva