ClearTrip Complaints & Reviews

Dear Sir/Madam,

I have bought a couple of domestic tickets for my wife Mrs Anna De and miss Rania dr from a company called Cleartrip.com. It was a retrurn ticket from Kolkata-Delhi with the trip ID :[protected]. The following are the details:

Kolkata to New Delhi Thu. 16 Jun Trip ID: [protected]
IndiGo 6E-274
CCU 19:40
Thu, 16 Jun 2011
Kolkata - Netaji Subhas Chandra Bose
2h 25m 22:05 DEL
Thu, 16 Jun 2011
New Delhi - Indira Gandhi
Travellers PNR Ticket No.
Mrs. Anna De WDRTLX WDRTLX
Miss. Rania De WDRTLX WDRTLX


Additional Information
Use your Airline PNR for all communication you have directly with the airline about this booking
Use your Trip ID for all communication with us about this booking
Your Ticket number serves as confirmation of your ticket status
As per Government guidelines, check-in counters at all Airports will close 45 minutes before departure.
Carry a print out of this e-ticket and present it to the airline counter at time of check-in
Carry photo identification, you will need it as proof of identity while checking in
Customer support
Call[protected]
Tip: Before heading out to any destination get your kids to memorize your names & slip in your business cards in their pockets.







Cleartrip Travel Services Pvt Ltd
New Delhi to Kolkata Sat. 01 Oct Trip ID: [protected]
Jet Airways Konnect 9W-K-2289
DEL 05:55
Sat, 01 Oct 2011
New Delhi - Indira Gandhi Terminal 3
2h 07:55 CCU
Sat, 01 Oct 2011
Kolkata - Netaji Subhas Chandra Bose
Travellers PNR Ticket No.
Mrs. Anna De GVQHGA[protected]
Miss. Rania De GVQHGA[protected]


Now I called the cleartrip on the 14th Sept 2011 and cancelled the return trip from Delhi to Kolkata and they promised a payback of the fare ( after deduction) within 5 to 7 working days- now 2 months went by - i still have not recived the money back. Whenever I call them they give us false promises that someone will contact me with 48 hours and nothing happens. I called them at least 5 to 6 times.

Please kindly help in in fighting this fraud..

My Contact details are :

Phone - [protected].
Email : [protected]@gmail.com.

thanks a lot
Surja D.

I booked a ticket from Mumbai to Lucknow for 3 person on IT3149 on 23rd October (mind you i must have done more than 250,000 INR business already with Cleartrip). On reaching the airport i was told the flight is cancelled and it has been so since 15th October – the airline tried to reach me and smsed me at my personal number which i due to excessive travelling abroad didn’t pick up. While the airline did take some customer oriented measures – Cleartrip was smoking and least bothered; since i bought these tickets from Cleartrip isn’t it their responsibility to tell me – email me/reach me using the profile information (other no., landline) about this and help me out. I am not sure why the 300 INR per ticket gets charged. Really pathetic display of customer focus by Cleartrip – in fact their CSR told me – “Sir there are 1000’s of customer flying every day what do you expect!” – Pathetic

Hi have cancelled my ticket around the second week on september which i had booked on 31st Aug, as spoken to the call centre executive on the 7th October stating that refund is still not reflecting on my credit card statement the asked me to send the credit card copy, which was done on the same day.
there was no response from clear trip post that then again i called up for which i was told that the the refund was done on the 23rd sept however they don't have the ref id, they refuse to give any other details which i can show to the credit card company to cancell the amount from my statement,

It sad that such a big company doesn't have there basic right, i work for a bank and witout ref id credit card company will never cancell the amount from card.

Please help.

Sharmista Chakrabarty

Cleartrip had displyed an offer on their website for booking any Rail package and you will avail Inkfruit voucher . I booked 2 packages but I never received the offer benefits. When I enquired Cleartrip Customer care was not responded properly, they were saying the offer was expired whrn I booked the package, but when I booked the offer valid for 6 more days. I had a screenshot of the offer display on Cleartrip website. I also forwared this screenshot to them, but they have not responded on this. This way Cleartrip is deceiving customers by giving false commitments and offer. So never book a ticket through Cleartrip. The serice is horrible...they are cheating the customesr....better to choese other service providers

Trip ID: [protected] & [protected]
I requested tickets for my travel from Bangalore to France (round-trip) for two-people via Air-France.
I was told that the ticket was blocked and I paid a sum of Rs.66086 through Amex Credit Card.
Since I did not get the tickets even after waiting for 24 hours, I called up the Customer care. The customer care told me that the ticket was booked and that I will be getting the tickets within 30 mins.
I later received a call from Cleartrip and I was told that the ticket could not be booked due to technical reasons and was offered a different Airline. (contradicts their previous statement that the ticket was booked).
I declined that offer as I was at a huge loss.
I was told that my money would be FULLY refunded within 4 to 5 working days and that I would be getting an email on the same.
I did not get even a single email from Cleartrip despite calling them more than 10 times on this issue.The only proof that I have is my Amex card transaction statement. No other proof that substantiates full refund for a ticket that was never booked.
I thought Cleartrip to be a highly professional company. But, the customer care seems to highly incompetent unprofessional.
Very bad experience with cleartrip. I certainly do not recommend Cleartrip to anyone.

This is in regard to report a mislead from Cleartrip Booking and Customer Service Desk.
Shailendra Maurya from booking told me that I will get Rs. 1760 as discount and that has been confirmed by Zubin Joseph of Service desk.
But Izaz Sheikh told that the discount is on base fare and I would get Rs. 1600 discount which has been processed by Mungesh Yadav.
Now the 10% tax is on base fare, so even after getting the discount as 1600 the base fare is 2400 and the tax should be 240 but again they are calculating the tax on 4000.
From day 1 there is issue with the booking (Trip ID [protected]) and you can understand what I am going to face with the booking.
Can you please clarify why 4 people came up with two kind of information.
As per Shailendra and Zubin I should have paid 2640 but to make the booking I had paid 2800.
With the same statement I have sent out an email to [protected]@cleartrip.com, [protected]@cleartrip.com but as always there is no reply from their side.
Shailendra was supposed to call me by Sunday (02 Oct 2011) but I have not received any call yet.
Instead of the standard template that the issue has been forwarded to concerned team please be very specific why these scenarios are repeated every time and can I have my Rs. 160 back?
I raised the same in cleartrip's forum (complaint section) but they do not bother to reply for the same.

Its almost more than 2 months now i am waiting for my refund for the ticket booked through Cleartrip. Inspite of calling number of times to the service desk, neither did i get assurance from their team on the refund status and amount nor i was happy with the service. The status is the same today as it was 2 months back. As i had purchased this ticket through credit card, the payment was due on 4th of September. I did not get the payment deposited of Rs 5000 now.

The following is the reply that i get everytime i try to contact them through call or by email. Please see attached email for details

Thank you for acknowledging our mail.

We understand your concern and regret the inconvenience caused to you.

We would like to inform you that we have already forwarded the request for your refund to the Airlines,we would also not be able to commit on the refund amount as the exact amount is decided by the Airlines after deduction of their required charges.

We will update you with all the information, once they provide us all the details.

If you have any querry you can call us on +[protected]standard STD / local charges apply).

For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST.

Thank you for choosing Cleartrip.

Regards,

Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

Let me know how i do i need to proceed on this.

Sir,

Clear trip id : [protected]

I was trying to book my flight ticket for Chennai - Ahmadabad on 17.08.2011 and meanwhile net disconnected but i got debit in my icici account with payment id [protected]. I posted my details in cleartrip forum for refund, they said its temporary block it'll be cleared in 4 or 5 days they give me trip id-[protected]. After one month they are saying there is no booking made even I sent my bank statement to cleartrip.
Nowadays this type of cheatings are increased in cleartrip

Sir



I had booked a ticket on 30th August 2011 for my son Ananya Swami from New Delhi to Manchester in Emirates with Trip ID [protected] . After compelting all the procedure the message was displayed saying " Opps, transaction of has been failed and this offer is no more valid". After 3 to 4 hours somebody from cleartrip called me and asked that your transaction has been failed do you still want to book your ticket. I told him i have already booked the ticket from another agency and refused.

Next day I came to know that my money Rs 32000/-( Approx) had been deducted from my account for the ticket which was refused to book due to expiry of the offer and a mail was delievered that my ticket has been booked. As it was not my fault so request you to cancel my ticket and refund the whole sum of money without deducting any money. My mobile number is [protected] and my e-mail ID is [protected]@gmail.com./ [protected]@sify.com



KRISHNA SARAN SWAMI

(Mobile number- [protected])


"Even after my refusal to book ticket and failed transaction from "Cleartrip"; my account has been debited with Rs 32000/- (Approx) and ticket was issued ; I had informed your telephone representative that I have already booked ticket through another operator. "

The ticket details are as under:-




Seats Reserved

On 27th Aug,2011 I called cleartrip to book a flight ticket from Delhi to Amritser [Roundtrip] for Sep .3rd , 2011. [ Booking Ref ID: [protected] ].

After making the payment the that took a long time cleartrip executive told me it was not succesful as the flight seats are not available. It’s so un-professional on the part of cleartrip that they haven’t checked the flights status before debiting the amount from my credit card.
The amount Rs.3,527- was debited from my account but the ticket was not booked.

Cleartrip call centre called me up and told me that the booking was not made and said that this money will be refunded back to my account in 5-7 working days. I made the booking on 27/08/2011 and today its 05/09/2011. No refund yet recieved.

I’m highly disappointed with the neglegence and stupidity of cleartrip and will surely advice my friends or collegues not to book any tickets from them.

Even after giving me so much of inconveneince i’ve not received any call from call centre for apologies and no REFUND has been made till date.

PLEASE DO NOT BOOK ANY TICKETS OR RESERVATION FROM CLEARTRIP.COM THET ARE CHEATERS AND WILL NOT REFUND YOUR MONEY .

I had booked 2 rooms in Hotel Rink Pavilion, Mussoorie through Cleartrip.com.
The booking was done on 10th Aug 2011 with full payment and I had received the hotel voucher as well.
But when I reached the hotel on specified date, I was denied entry by the hotel saying that your booking is not confirmed as Cleartrip has not made the payment.
I did call up Cleartrip customer care at[protected] multiple times but they kept on killing time. I had started following up with them around 1:30pm on 13th Aug and kept following up until around 4:00pm. Seeing no positive response after multiple calls, I had to book rooms in another hotel.
Even after full payment and the confirmation, I was left in lurch on my vacations.

Here are the details of the booking:
Booking in the name of - Maneesh Gupta
Trip id - [protected]
Voucher number - CHMM-301136
Hotel - Hotel Rink Pavilion, Mussoorie
Booking Date - 10th August 2011
Check in - 12:00 PM, August 13, 2011
Check out -12:00 PM, August 14, 2011

Please help me in getting my refund and the compensation for the pain that me and my family had to go through.

Thanks
Maneesh Gupta
Mobile: 9910.234.723
Email: Manish.[protected]@gmail.com

In the website when I booked, in the room and rates tab Refrigerator as an amenity was there in the site for Double Room AC type, but when I entered the hotel room I found it was not there.
I called cleartrip on Friday 05 Aug and spoke to customer care executive Snehal and when she did not understand the issue, I asked to transfer the line to her senior who was busy. Later Sunil, duty manager called me and did whatever he can do for non-cooperation. At that time he asked me to send mail when I told I am not having access to it. I told clearly that I can send mail to him on Monday but if he can take care of the issue but he was very much willing not to help and repeatedly asked to send a screenshot as a proof. Now I have attached the proof and sent them but they don't care about responding other than auto response. I spoiled my vacation because of cleartrip and I understand as I have paid in advance cleartrip was behaving in that way.

I had booked tickets through cleartrip and they had promised me a cash back on my credit card. Subsequently I have called them at least 15 times and they have never bothered to get back nor refund the amount. All i get to hear is that they will get back after 24 hrs.
The names of the personnel I have spoken to are : Ashish, Sony, Shweta, Sunny Singh, Sanjeev, Rama Narsarya, Padma, Sanjeeth, Rajesh, Vinod, Sunaina, Rahul; D'silva

Dear Sir,

I have book my hotel at Kolkata using clear trip website on 1st of July, for the dates of 8th, 9th and 10th of July'2011. My Trip ID is [protected], at the time of booking cleartrip have confirmed me a refund of 1698 under the 33% discount scheme and they said they will refund back the about in next 10 days. Now, when I am calling their customer care executinve they are saying that they have refunded the amount on 9th July and the payment has still not come to my account.

I have asked for Unique Transaction Record (UTR number) for tracing the payment with the bank they are not even giving the same to me.

Request you to please help me as soon as possible to get the refund.

Regards,

Dhiraj Khare
+91 - [protected]

Mr.Nitin Dhage / Tel :[protected] / email : [protected]@gmail.com
[protected][protected][protected][protected][protected]
I had booked flights for myself and my family through Cleartrip ( Trip ID – [protected] )
Reservation Code - ZPM3K2
Airline PNR - X29AO2
E Ticket nos –[protected] / 2 / 3 / 4 ( 4 tickets )
My flight was booked from Rome / Cairo / Mumbai for 4th June on MS 794 / departing Rome at 1830.
When I reached the airport, I found that flight MS 794 departing from Rome does not exist at all.
I had called up Cleartrip support from Rome on 4th afternoon from Rome, however I could not get any assistance from Cleartrip office.
I was told that Egypt Air office is closed.
My Schengen visa was expiring on 5th June, so I had to buy another ticket for departing Rome on 5th June.
As a result of issuing wrong ticket or if correct ticket had been issued then as a result of not informing me of relevant flight being withdrawn, I had to incur substantial expenses of buying another ticket and staying in Rome for additional night.
I have been sending emails to cleartrip.com however have not received proper response yet.
I have also forwarded copies of all bills for expenses incurred ( Airfare & Hotel ) for reimbursement

Dear Sir / Mam,

This is my Trip ID [protected]. I made my booking through my Central Bank Debit Card and cancelled it.
I have made almost 30 calls and i would have talked for almost 10 hrs on the phone during those 30 calls. I was mailed a refund transaction snapshot. But Bankers are saying they cannot do anything with the snapshot the cleartrip has sent. I am still on the email communication. Please help me to get my refund back Sir/ Mam

It is very annoying. Please check into Cleartrip and their forgery relating to REFUND

Regards
J.Murali

Dear Sir,

This mail is regarding my complaint for very bad service and false committments from your executives and Supervisor (Mr. Sunil). I was continuously in contact with Mr. Sunil and other executives for my refund amount but till date I didnt get any response from your side. Everything I was told that Our Senior will call you and update you for the same. But I didnt get any response from last 11 days

Bad Service and Response

Whenever I call your customer support, I was informed that a call back will arranged with 2-3 hrs. But For you information, I didnt get a single call from your side from last 14 days. It shows that you simply dont care about your clients concern/problem.

Even one day, I was put on hold for 1 hr and then my call is disconnected. This is how I was treated with your executives

1st False Committment

At the time of cancellation, I was informed that I will get a refund amount of around Rs. 4100( I and my Friend Gaurav, confirmed it thrice). But When I get the invoice on 18th Jun from your end, it mention over there that I will get only Rs.2080 (almost half). So I called the customer care on 19th june and Register my complaint. I was told that I will get the update in next 48 hrs.

2nd False Committment

On 21th June, Mr. Sunil (Supervisor) told me that give me 48hrs , I personally look into the matter and we revert you soon. But I didnt get any revert from his side in next 48 hrs. And When I call on Friday (24th June), I was shocked after listening that there is no issues left on my trip id, all are sort out and we have refunded the amount to you already, For your information, I didnt get any refund till date not a single Rupee. So I told the Executive to transfer my call to Mr. Sunil.

3rd False Committment

Mr Sunil informed me that sorry for inconvience,but we are in contact with Airline. Once we get the revert from them, he update my too. And asked for 3 more days i.e till Tuesday. But history repeats, No Response / call back.

People Involved in this Case,

**** Mr. Sunil (Supervisor).... A person who dont know the meaning of words...Service, Response, Revert and Committment. Always ask for 48 hrs time.

Others
Suchit, Darshan or dilshan, Sameer, Mohd, and lot more (Sory I dont remember others name).

I need to ask , When I will get my Refund back. And For your information, I booked the tickets of around Rs, 78000/- which is not a less amount.

My Cleartrip Id's

[protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ & [protected]

kindly revert me on urgent basis. Since Its already 14 days gone.

--
SANDEEP GOEL

I have tried to book one return trip from Kolkata - Goa on 3rd May through voice support, but the trip ID did not got generated, the executive lady told that within 1 month the amount ( Rs 17,000) will be refunded. But till date i have not received any refund. I have started calling & writing mails to customer support from 15th June . I have even forwarded the Bank Credit card statement showing the debits as per their instruction on 15th June . They confirmed through mail that within 4 days they will revert back... from 21st June i have started calling again customer support & they are promising every day accounts team will get back with resolution ,,,,, but no response from them .... I am worried now ....

Please support

Subhrendu Sarkar

i hav tried to book an air ticket(air india)through sbi internet banking from chennai to singapore and singapore to chennai (round trip) via clear trip on 16.6.2011..but my ticket is not issued even after the payment is made ,,my sbi account shows that 16060 rs has been debited ...pls send a suggestion or solve my problem...my mail id is [protected]@gmail.com and i was supposed to book tickets for 29th june and 1st july, but now i am clue less as my money has debited from my account ticket with out getting ticket

we booked a ticket for sri nagar then jammu and delhi on my credit card bank name is hdfc and after 15mns i cancellled the same on same day .the assurance given by cleartrip people was that it will be refunded to my credit card account and it will take atleast 15 working days to get credited in my account since it has been two months when i register ma complain in cleartrip.com those people has not yet taken any action towords my complain .i have already register the complaint thrice and the persons i have spoken and the dates are as follows
(1 ) cancelled the tickets date and ids are 11th april and ids are mr bk yadav and family ([protected])
(2 )mr naresh sharma and family ([protected])
(3)mr lal singh santoria and family([protected]
dates which i have complained it to various persons are
1 mr satish from cleartrip.com on 31st may
2 10th may a person from cleartrip.com
3 8th june to mr kunal dastani from cleartrip.com and same no reply
4 mr sumit rathore from clleartrip.com on 9th of june still no reply
since no one is interested in listen to my complains from cleartrip.com i may request, please take the needful action and refund my money back to my account