[Resolved]  Cleartrip — Honeymoon Trip gone wrong

Address:

Mumbai City, Maharashtra

Recently I have booked honeymoon trip for my friend Mr. Hitesh . Who is currently in Kerala and staying in hotels that I have booked through cleartrip.
2nd October he checked out from houseboat and I am writing this mail to lodge a complaint against the Houseboat owners (B4You houseboats).
I called the houseboat owners on 1st October and informed them the time Hitesh will be arriving in Alleppey, I called them again on 2nd Oct to remind them, to be extra sure they dont forget. Even after all this effort Hitesh was made to wait for around 1hrs 30 mins citing technical issues in the houseboat. Houseboat was never present there. They arranged for a makeshift houseboat which was completely shoddy and had bad sanitation. Rooms were not proper and bathroom was dirty and stinked. It was no way a deluxe houseboat that we had booked.
This is really disgusting on part of the houseboat owner and it has indeed spoiled my friends honeymoon, to say the least. One would never expect this to happen on a Honeymoon!

I want complete refund of my entire money and moreover I would want cleartrip to take action against the houseboat owner. This is completely unacceptable, the best day of his life turned out to be a nightmare!