Club Mahindra Holidays Complaints & Reviews

My membership number is 2649252.

1- Called to customer care on 1st dec 2015 to book resort in Goa from 3rd March2016 to 6th March2016
2- Customer care told like in varca beach they can book only till 4th because renovation work will start from 5th of March.
3- I have 3nights of free voucher so i wanted to use it.
4- Customer care told ok to proceed for 2 nights in varca and one night in Palm Emrald. After booking confirmation for varca she told emrald and other resort is not available and already booking is completed.
5- I told her in advance saying i have a fixed train ticket, i want for 2 days if she will not give then what i will do.
6- When i started complaining her then she told i will give you waiting in other resort and started doing it, but later telling that one day she can not book in any resort. it should be atleast two.Now i dont know what i will be one extra day in Goa.
7- Please provide booking to me for 5th of March 2016. In any resort of Goa.

Thanks
Mohit

I have been a member of Club Mahindra Holidays having membership no:264028 since last 8 years and every year I have to fight, quarrel, beg and argue with them for my holidays. I am having RED membership and I am entitled for 7 days holiday in most of the seasons in their resorts across India and Abroad. This year I had asked them for a holiday in their apartment in Dubai from 5th Jan 2016to 9th Jan 2016 but I was denied as always for my holiday saying rooms not available, This is their trend every year and when I argue and threaten them then they finally release rooms for me, but this year they have not granted me my holiday and now I am fed up and tired of arguing and begging for my holidays. I had paid 2.5 lacs as membership fees some 8 years ago and right now the membership fees is more than 4.5 lacs. I want a refund for my membership fees and compensation for the trauma, agony, and stress I have to go through for arguing and begging for my holidays.

Respected Sir/Madam,

I have two complaints against Club mahindra.
1. Holiday Voucher
After attending club mahindra seminar. i was given a free holiday voucher from your representative from Raghu leela mall. i decide to try out the services before actually opting for membership however while trying to register i found out that the i have been given the print out of the voucher without any code on it. it tried calling your call centre to which i was advised writing an email to [protected]@clubmahindra.com (from which i am still awaiting reply).talking to representative at mall also did not help.

i thought may it was missed out at first instance but very soon realized it was done on purpose.

2.Movie voucher.
We had received movie ticket vouchers from club mahindra at the same seminar.on regisaatering We have received booking code also. We had booked tickets but we had not got any confirmation code for the same. Even after calling cinerewards ( after almost 50+ unsuccessful calls) they told that there is some technical issue and the bookings cannot be done. They never bother to mail you or even call you.Neither do they receive any calls. It is very clear that the Process of calling and offering such freebies by such reputed company ( presumed) like Mahindra holidays is a gimmick.Mahindra holidays + cinerewards ( combined)

Dear Club Mahindra Holidays Team, I have never enrolled for any membership with your company. I am receiving SMS every day for something or the other from BH--CLUBMM Can you please de-list me from your SMS list. I am really frustrated from such a harassment. Regards, Sunny.

Despite telling call centre people / executives not to call and disturb me and having registered myself in national DND facility, regular calls are being made to self which tantamounts to harassment and invasion to my privacy. I would like to initiate legal proceedings against the company if harassment of phone calls and follow ups does not stop

Every day i am getting SMS on([protected]) from DM-CLUBMM for signing up as a member with Club Mahindra - to get an iphone 6 or i-pad mini2. i am not interested but this is not stopping at all. i have registered for DND & still you are disturbing in my privacy. I am not interested in club mahindra & never given my number to them, this should stop ASAP, Please provide the solution, if not i will complain further.

Hi everyone, I have faced issue with Cinerewardz voucher which i recieved from club mahindra. I have registered but no tickets were issued even after booking thrice with no response to third mail and finally have lost my due dates. I have tried to connect cinerewardz but no one picks up call. It seems to be a cheating and fraud. please help. Regards, Ravindra Jain.

Every day i am getting SMS on([protected]) from DM-CLUBMM for signing up as a member with Club Mahindra - to get an iphone 6 or i-pad mini2.
i am not interested but this is not stopping at all.
i have registered for DND & still you are disturbing in my privacy.
please ensure that i do not get any messages henceforth, which will force me to complain further.

Our biggest mistake was booking Club Mahindra (Membership Number 1829702)

History:

At the time of booking the best available was Red Colour (1BHK)

Sumit Shah was the concerned salesman who fooled me.

I categorically asked that i will take holidays during school holiday breaks and we generally travel in group.

He said then you must opt for the best one (i.e.- Red Category 1 BHK). I did that.

Breach of Trust:

I wasn't informed about the ASF Fees which came to me as a surprise.I digested that.

I have been able to take only 1 holidays in the last 7 years.

Every year I am disappointed. The holidays gets booked the moment it gets opened.

Last year I had to face a lot of trouble and even I had to tweet to Mr. Anand Mahindra yet my holiday did not get confirmed at Coorg. On writing to Mr. Mahindra people swung into action but nothing happened. Only a promise that next time you will not be disappointed.

This year yet again I get to hear that there is a Purple category that will get priority.If the category is introduced then why should I get penalised. I was disappointed yet again.

I requested for cancellation (reference number 8413934) but I was dissuaded by a lady called Preeti from cancelling in the pre-text that they will help me out. It took me time to realise that they are buying out time. No holiday was booked and nothing was done. Finally when I insisted on cancellation thereafter that lady Preeti (never called back). I followed up many a times but they have stopped responding to me.

My cancellation request was on 21st September and I want to full money along with the ASF Fees and interest on the money deposited.

I will officially file the case if the need be but will not take this non-sense any more.

Regards
Tanwir Alam
[protected]

Hi I was called to your Mumbai R city mall office for a presentation in the last week of September with the promise of providing movie coupons worth rs. 800. After attending the presentation, I was told the coupons are finished and would be mailed to me, which I haven't received after so many follow ups. I was attended by your executive Gauri Kamble. I don't expect this kind of false promise from a reputed organisation like yours. Request you to please provide me the coupons and catch hold of the employees and who make such false promises and and damage the company reputation. Waiting for a positive reply from your side. Regards Deepinder s narang

அம்மாபேட்டை யில் இருந்து நேற்று 12-10-15 மதியம் போஸ்ட் செய்யப்பட்டு இன்று மாலை 5-30 டெலிவரி செய்யவில்லை கேட்டபோது பல நம்பர் சொல்லப்பட்டு [protected] என்ற நம்பரில் ஜெய் என்ற நபர் அலட்சியமாக பேசுவதுடன் தபாலையும் தர மறுக்கிறார்

Hi Everyone, I got a call from On call from Club Mahindra office than I had visited Hotel regidency in Bhopal and received free holiday voucher on attending their presentation, but once i am trying to register with website of club Mahindra I got that voucher was already registered than I call on customer care they said that your voucher was registered with name of some one else and she is unable to further help and suggest to contact Lucknow branch. Very much unsatisfied and never will try Club mahindra Membership neither will refer anyone. Please dont refer anyone to them as they are cheaters. Regards, Swati Jain [protected] email [protected]@gmail.com

Hi Everyone, I had visited Club Mahindra office and received free holiday voucher on attending their presentation, but once i am trying to book the same, the dates are showing not available and it it showing available date where my voucher is showing expiry date. I don't know what is to be done in this situation. Very much unsatisfied and never will try Club mahindra Membership neither will refer anyone. Please dont refer anyone to them as they are cheaters. Regards, Gurudas Haldankar [protected]/[protected].

I am venugopal long back i have compalined about my detail still now it is not resolved and still after my cancellationmembership mail has been done they still produceing my ECS to my bank and in month of september they have taken my 10300 amount in account please get my memmbership amount and ECS amount back

We are based in goa and have taken this membership in june 2015 n took the red season 1bhk mainly tht we could book without too much wait.since we are in business n cant predict our holidays we opted for red season .this the sales executive knew very well mr.pooviah n mr.nikhil from CM coorg. When in end of august we went to book our holidays we were suprised that we couldnt get any rooms in any hotels in goa ..and out of curiosity i checked they are booked for next 6 months. Then i tried mahableshwar..same 4 mnths fully booked. I called their call center which takes forever to revert they said that holidays need to b planned in advance.i told them then in tht case paying higher for a red season doesnt work for me. Since i havent used any nites or anythg of the membership please cancel it. After so many mails..it took 1 month to get a response from them..just to acknowledge my complaint. I told them when you want customer to buy you call everyday.but a serious customer service revert it takes so long. This type company i dont want to deal with n please close my membership. The executives dont knw to talk to clients. They said they dont refund..pl go on and do whatever you want. Are such frauds allowed to do business in india under the esteemed name of mahindra. I would like to file a case in regards to this. Thanks.id no 2639053

I have opted a membership of Club Mahindra in late June 2012. In last three years I have used only a day at Mahabaleshwar resort. During the time of booking I was totally surprised with new terminology called ASF charges. This was never mentioned to me till I made my first holiday booking. I was totally misguided by executive Mr Mahadev who has came to my address and sold the membership. In regard to this I have lodged request several times to club Mahindra customer care, unfortunately I didn't get any response except Chennai office raises request to Mumbai Office. Still awaiting for their calls. Apart from these another disappointment item was RCI seven days against LCD TV. When I asked for LED they said offer doesn't exist. Later that year my colleague bought and got LCD TV. Totally disappointment !! I have been fooled by this membership and also with expected services . Hence I would like to make a simple request to refund my money on priority. Membership ID 241198

Dear Yogesh, As discussed, sending a list of complaints against Kamlesh Dubey & requesting you to help me with Bali/ Singapore trip which I want to gift to my brother on his wedding, which I am not able to plan because of confusion made by Kamlesh Dubey (saying we will gate 7 nights from Club Mahindra & 7 nights from RCI). Still I have Complimentary 7 RCI Nights. Let me know if I can gift them to my brother for Bali/ Singapore. Complaints: 1.While selling the membership to us, Kamlesh Dubey he said we should go for White membership even when we were ready to go for Red Membership. a. Now because of White membership we got 6500 cashback, 5 nights at club mahindra, 7 RCI Nights, Rs. 5000 food voucher. In Red membership we would have got 13500 cashback, 7 nights for RCI, 7 nights at Club Mahindra, Rs. 7000 food voucher. So this is our loss. b. He said if we will pay 3 EMIs we can plan our Lonawala trip immediately. So we paid 3 EMIs so we can take my mother in law (who is a lungs patient & can’t travel more than 2 hours) to Lonawala. At the booking time we were not able to get the booking because we were not the eligible in first 9 months. At that moment also Kamlesh Dubey did not helped us. And as a family we were not able to plan any other trip without my mother in law (This fake commitment made a huge family issue which spoils mood and relations). At the same time he didn't help us saying we can plan same holiday with RCI membership with other Lonawala resorts. He never said that in the first 9 months we won’t be eligible for Lonavla resort. c. Finally we planed our Goa trip in July. We upgraded our membership white (old cost: 3.32 Lacs, New: 3.37 Lacs) to red(Old: 4.99 Lacs, New: 5.07 Lacs). At that moments we paid 15% cost difference of white to red membership upgrade which is Rs. 25500 (not Sure) and 12 month EMI plan Monthly Rs. 12325. Bottom of the line is we are paying Rs. 8000 more than the old cost + will need to pay the difference in 12 months. So every month I am paying 8468 (4 year EMI old plan) + 12325 (New 12 month EMI plan) = Rs. 20793 to club mahindra just because of Kamlesh Dubey. 2. As Mentioned by Kamlesh Dubey, my husband Omkar Mahimkar is a co-applicant of this membership so he also can book the holidays & get the card. Till date we haven't received the membership card for Omkar. When we asked this to Rohit Vetal (Club Mahindra Sales person) he asked us to provide an application for the membership card. So we provided an application and fees to him. Next day I got a call saying Omkar Mahimkar is not yet a member and they are adding him as member! 3. False commitments a. We will get 7 Club Mahindra holidays & 7 Days RCI holidays every year b. He will help us for booking any time (He doesn't even receive our calls) c. He will give 2 more holidays from his own pocket (which we can get from our membership), he never gave it to us. For that, one of the Varca Goa resort's sales person called him and he (Kamlesh Dubey) said he will share it in 2 days & contact us, he never did that. 4. He never mentioned these points a. We will need to exchange club mahindra days to RCI for international trips. b. This exchange requires money. Different costs according to Indian, Asian or International location. c. All 7 Nights we will have to spend in single resort or if we will use even 2 RCI days. Because of this I am not able to gift my holidays to my brother as his wedding gift which I have already committed to my brother :( Since 9 months we are a member of Club Mahindra (Practically our membership hasn’t even not even started) and the overall experience is so much disappointing and surprising with unexpected terms and conditions which were never shared by the sales guy, Kamlesh Dubey. Even backing out from Club Mahindra is not an option now, because in that case we won’t get any money back. Waiting for your call and I hope you will give us solution.

I am Club Mahindra Red Studio member. On 20.09.2015 I sent the mail with the request to reserve rooms at Mahabaleshwar resort for 19.12.2015. as per the season calender of the Club Mahindra, it is in 'red' season. The member relation do not bother to take action in the stipulated 'two working' days. Two days later I requested for the status of my reservation request the member relation executive Ms. Suganya immediately calls me saying 'sorry' for non unavailability of rooms. It is my season why I shouldn't be getting rooms her reply was, 'it was holiday rush, you should have made a phone call'!. As always the smart executive sends me mail suggesting alternate days for vacation (MON-THUS) all working days. Every holiday booking experience with Club Mahindra is story in itself. So much sourness is filled up the holiday mood gets vanished, the holidays that we earn hard and for which we have already paid. Further I rechecked the accommodation availability chart the rooms 1 BR, Studio were available even on 06.09.15.(for 18.12.2015 Mahabaleshwar) I once again wrote the executive, that I should be given accommodation in the mean time I put my request 'in waiting' in the standard booking format. Once again I got the call from another male executive saying I cannot get 2 BR (agreed but what about 1 BR or Studio!), and there must be some error in the accommodation chart that might not have been upgraded. He felt smarter than the previous executive, now in response to my back up request of 'waiting option' he says he is going to consider me in case of any reservation cancellations. I feel railway 'tatkal reservations' are way transparent than this forgery of Club Mahindra. It has created members more than it can handle, I too feel cheated.

I am really shocked to see how Club Mahindra makes fool of people and waste their time. I got a call from "Rohan Motors" (Maturi car dealer) Chattarpur, New Delhi, in association with "Club Mahindra" offering me a 2 nights 3 days free holiday package and was asked to attend a workshop/presentation. I was invited with my wife so I took a leave from office just to see what the offer was and was met with one of the club mahindra representatives there. The man at work there said "Sir, enjoy the holiday with our free/promotional code now" and you will like it so you definitely will take our membership later. However, when the first call was made by some Mr. Ankush Rana (or Ankur), he had said that the offer he was giving was a part of their promotional scheme and as I had purchased a car from them a couple year back, I thought it was real. But, when I reached home to register/redeem the voucher, the message there displays the following message: [Our records indicate that you have booked your free holiday. For clarifications, please contact [protected] (Domestic callers) and +[protected]International callers) or the nearest Holiday World outlet.] - Then I called up the customer care team, the guy there was acting like he doesn't know anything. He even didn't speak hindi at all and forced me to use english if my complaint was to be heard otherwise, he won't listen me. This happened even after I had choosen the option to speak in "Hindi" as I was not comfortable in "English". After providing him with the voucher # that I was given with, all he did was to say, sorry sir, the number has already been booked/registered by someone else "(some Singh). I also emailed to their customer relation team but it's been 2 days and I am yet to receive their reply. The problem is: - I wasted my one day at office and I am extremely disappointed the way they dealt with me. Being part of Mahindra Group, Such a fake commitments will destroy your name in India and other part of world too. If not Thousands, If I'm not heard, I am going to post this same complaint to hundreds of boards, wheresoever possible, at least. Here's the number from which I got the first call: [protected] The date of the incident is: Sat 19 Sep 2015 Location: Rohan Motors, Chattarpur, New Delhi Time: Evening at 4:00 Expected resolution: New working coupon # as promised. Regards Sher Thapa shaktithapa.[protected]@gmail.com

Dear Sir/Madam My membership ID is 2627138 and waitlist number is 167813 Name: Mita Chirag Paunwala I have tried to book for Dubai, 1BR. As I am the first time doing the booking under CM, I have started it at midnight of 1st August for Month of November and then also in an early morning. But the window for the month of November was not started during that time. At 9.30 AM on 1st August, when I have started to do the procedure on...