Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
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1192
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
62
down
41

Phone:
Phone:
up
19
down
22

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1192
Pending
38
Resolved
979
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (99)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — refund of my membership money [Resolved]

 Kishore Vaishnav on Dec 7, 2017
I am a member since 01/01/2012 my user id is 2162506 paid all installment even amc for 2012 paid

I hv not availed even single year holiday
Requested them to refund my total amount of rs.3, 75, 434/- after deduction of their administration charges if any. But they refused
The amount which they hv taken/charged is advance against services to be availed and not against goods which is sold. Once services not availed why & how they deny for refund??? Validity of my membership is up to 31/12/2036.

Pl suggest some way out....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — false commitments missguided never reply [Resolved]

 pawanteena on Dec 7, 2017
I am pawan kumar garg customer id. 2767441.
I purchased this membership on 30th june 2017 with false commitments and fake offers.
But no offer given they allways say some technical error from 30th sept. 2017 they said we are working on our complaint but no reply received only auto generated mail receieved we are working and working still working. Even i asked for booking they again said we are searching & searching again. Once they said booking is not possible for your this membership.
Then i asked them for refund my payment given to you they said we will check and reply and...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — still not refunded the amount paid for membership in full as promised [Resolved]

 rashmirasi on Dec 6, 2017
Dear ms. Datta,

Greetings from club mahindra!

This is with reference to your club mahindra member id - 2782053.

We confirm you that your cancellation request has been raised in the system & your contract would get cancelled within 60 days. We would also like to inform you that your full refund would also get processed within the same tenure.

We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation of application of membership with full refund [Resolved]

 Pranay Bawangade on Dec 5, 2017
Again no solution from club mahindra and fake promises, as a member i requested for cancellation within 10 days for full refund. As per their policy it takes 45 days to cancel the contract and refund in 15 days. However after so many attempts to contact and push for the same they started the process after 90 days (3 months almost) and asking time for 15days more. This is ridiculous, whenever call said corporate will give u call and email you regarding so when they call, always make fake promises and whenever i asked for written email what they are stating, they just dont do it and not even bother...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — false commitments, request cancellation of membership

 Mahesh Manjrekar on Dec 4, 2017
My name is mahesh manjrekar and i have membership with mahindra holidays for past 12 months. My membership no is 2734751.

For past 1 year i have been facing issues with mahindra holidays. I had also complained earlier this year against the sales representative mr shashi and demanded cancellation of membership. Thereafter the company officials had contacted myself and assured better service.

The membership was sold without disclosing all facts. I have been trying to book for past few months but they come up with some conditions. Few days back i enquired about booking...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — false commitments hence request cancellation of membership [Resolved]

 Santhoshgmail on Dec 4, 2017
We have booked a membership at club mahindra on 30-sep-2017 for white studio apartment. We were promised with two gift vouchers worth 4 nights 5 days.

We said that "we'll use that and then confirm our membership and proceed" but with repeated follow ups and lot of efforts, we are not able to get bookings in any of the resorts that we requested for. Also we requested to postpone our emi start month from nov 2017 to jan 2018 thru' an email to memberrelations@mahindra.com for which we never got any confirmation.

The sales person who attended was mr. Annadurai. He has...
Complaint comments  Read comments Complaint category Sports & Recreation

Club Mahindra Holidays — wrong advice [Resolved]

 Anjali Pahwa on Dec 4, 2017
I have purchase your product 3rd dec today is 4th dec 2017. I am not interested to buy your product because your executive is sale is forcefully. Pls make my payment refund which is pay 37220 i favour of mahendra club through my credit card. I am requested to you pms refund my money back. Your represtative misguide me and your reviews is not also good. So pls cancel it during your cancelation period is 10days. So i have cancel it same day. So pls refund my money. I shall be very thankful to you. I hope company will understand his reputation.

Anjali pahwa
Email id is apahwa213@gmail.com...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — gift voucher redmission [Resolved]

 Jitenndra Naik on Dec 4, 2017
I have been call for some explanation of club mahindra holiday i have hear all they told but i want first check how booking works so the gentleman mr sachin at vadodara issue me one gift voucher for 2n/3d stay and ask me to book in off peak period but when i am trying there is no any place where i can get 2n/3d only showing for 1day and you can't book this is what they fool all...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — fooling customers in the name of membership. [Resolved]

 Dhiren Sonpal on Dec 2, 2017
I have never seen such a pathetic service and response anywhere except club mahindra once you become a member, no one is bothered to resolve your query or issue.

They simply dont take care of our issue's, sales team is interested only in obtaining number game of member's as per the given target to them, after that they are very silent and selfish. I am escalating my issue since last 3 months to the customer care team and also to the sales person mr keyur shah from rajkot but no one is taking an effort to resolve my complaint from any angle.

I would suggest you all to...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — cancellation policy and refund [Resolved]

 nilesh chougule on Nov 30, 2017
I have taken club mahindra membership on 5th october, 2017 and paid 27k as advance payment. Within 10 days, i contacted them to cancel the membership. They are refusing to give me advance payment back.
They do not have a clear policy of cancellation at all.

They are not responding to my calls nor having proper contact person. They are very poor at service.

Guys let's come together and fight against fraud club mahindra management....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Club Mahindra Holidays — club mahindra cancellation policy [Resolved]

 Urmi Sapan Parekh on Nov 29, 2017
I have taken club mahindra membership on 9th october, 2017 and paid 37k as advance payment. Within few days, i contacted them to cancel the membership. They are refusing to give me advance payment back.
They do not have a clear policy of cancellation at all.

Friends please do not take membership of club mahindra unless and until you have a lot of money to blow around....
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — refund not paid [Resolved]

 chetan khutade on Nov 29, 2017
Dear sir/madam,

I have signed the membership form but did not paid full amount (Only paid some amount) and on very next day i decided not to take the membership based on the reviews from my friends and at this moment i am experiencing the same.

So, i requested for the refund and they agree upon it, but it is not more that 3 months i am following with mr joy ([protected] / [protected]), and mr madhav nirmal ([protected]). Now, they stop receiving my calls. I tried all possible ways to connect with them and after that i decided to complaint. Their behavior is so strange,...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — after commitment, still no refund from club mahindra [Resolved]

 LeoStar99 on Nov 27, 2017
Hello club mahindra customer care,
As per the earlier discussion after posting this above complaint on comsumercomplaints.in, you guys has committed to refund the money within 15 working days. Now i have believe on your statement and waited for it but still i don't see my hard earned money refunded.. Why the held up for more than 6 month to refund the customer money. What you guys are going to do with it. This is my hard earned money and i need refund asap.

If you guys don't want to return the money, will fight in consumer court. I will not let my money eaten by you, not even...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — unethical misleading communication by sales and inadequate response from customer care [Resolved]

 Rajat Patranabish on Nov 27, 2017
Hi,

My club mahindra membership is 2772572. I want to cancel my club mahindra membership.

During the sales presentation by club mahindra, when i was sold this membership, i was told that by becoming a club mahindra member, i automatically become a member of the rci network, where i can transfer any of my 175 club mahindra nights to rci for getting free accommodation on their properties.

I kept calling up my relationship office - tushar mallik ([protected]) to check about the rci part of my membership, and he said that i would receive the rci booklet in...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund of membership amount due from club mahindra [Resolved]

 binap on Nov 27, 2017
Member ship no 2773396, had paid the amount in the month of july.17. Have asked for refund of money immediately after applying for membership from club mahindra holidays just get a auto reply that i will get the refund with 90 working days, its now more then 90 days but till today i do not know when will be getting the refund. Nobody replies to the mail and toll free no nobody answers...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — why asf amount is charged? member id 2729802 [Resolved]

 mit gupta on Nov 24, 2017
My complaint is related to the asf amount is being charged to the customer. I had raised a query to member relations club mahindra on 15-sep-17 to understand what is this asf amount, why it charged despite of paying heavy amount of membership and how is it calculated. Why it was not disclosed by the sales rep while selling this memebership?

In response to my query on 23-oct, i received some calculation formula to calculate this asf. The overall calculation is based on a base amount, for which no one has an answer how it was decided initially to reach to final figure of 14711.00. And...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — refund cancel membership [Resolved]

 Sandeep5121 on Nov 24, 2017
Hi i am sandeep kumar i have canceled my policy due to unprofessional behaviour my policy number is 2767156 i had called my policy is august 2017 i got mail from your side refund will be credit in my acount within 90 working days but today it’s more then 100 day i didn’t got my refund & concern person dnt pic up my phone too please refund my money or i go for legel & social media club mahindra already waist my time.. My contact number is [protected]...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — issue voucher which are not usable. [Resolved]

 Pradip Phatate on Nov 22, 2017
The company calls people in the guise of celebrating 25 yrs. When i reached the venue i was give the voucher for 2n/3d free stay. Which is not usable as most of the accommodation are shown full and some are for 1 day only which is not accepted by the system.
1) i filled the form in a mall long back and on the same form they call repeatedly.
2) once i used the vougher but when they gave me voucher on next invitation it cannot be used as it shows the m. No or email under this is used. They force me to give other m. No. And email id. On registering i do not get any booking due to above...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund of booking amount [Resolved]

 dr selva on Nov 21, 2017
Booked the membership at udaipur in the last week of august. We have informed just 2 days after our payment, that we don’t want the membership as you have hidden some fact about the variable membership fees. This was agreed by the sales manager and she informed that they are starting the refund process. Its more than 75 days since i have made the payment.
If the amount is not refunded with interest in 2 days, i am taking the legal route to claim the amount.
Never thought such a reputed company will behave so badly with the customers. Once again, i like to mention that you have not...
Complaint comments  Read comments [1]Complaint category Other

Club Mahindra Holidays — refund of money (club mahindra) [Resolved]

 Rakshit24 on Nov 21, 2017
Do note one thing; do not ever buy club mahindra membership, this company shows big things while buying membership and provides nothing. They told me about providing accomodation anytime while paying for the membership, and after paying the down payment of 1.5 lacs, they refused to provide accomodation. And at the time of asking for money back, they start making excuses and that money never comes back, i have been mailing them since 2 years but no proper reply. This is my 5 th complaint and a request to you all to not buy this club mahindra membership. Instead i bought royal karma membership and...
Complaint comments  Read comments Complaint category Travel & Vacations

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