Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
Submit a Complaint
1194
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
62
down
41

Phone:
Phone:
up
19
down
22

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1194
Pending
39
Resolved
981
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (99)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — not refunded the amount paid for membership as promised

 rashmirasi on Dec 21, 2017
Dear ms. Datta,
Greetings from club mahindra!
This is with reference to your club mahindra member id - 2782053.
We confirm you that your cancellation request has been raised in the system & your contract would get cancelled within 15 days. We would also like to inform you that your full refund would also get processed within the same tenure.
We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain your confidence.
Should you at...
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — cancellation of membership of club mahindra [Resolved]

 DheerajAneja on Dec 20, 2017
My membership id is 2777040 and i want to cancel my membership due to following reason-:
1. Clubmahindra has given us free coupan for 2 days holiday in aug 17 but till date we are unable to use it as most of your resorts are full.
2. Response time is very poor
3. Prices are also very high as compare to others.
4. While providing the membership sales representative offered us many things... But now he is not responding is properly
5. Foods are very costly
.
We have already given approx rs. 70000, but till date we have not utilized a single holiday in...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra — want refund of the money paid for membership

 binap on Dec 19, 2017
Member ship no 2773396, after complaing on this site a representative from club mahindra call on 27th or 29th november saying that the whole amount will be refunded within 15 working days. Now its more than 15 days and i am still waiting for the refund. Will club mahindra tell for what are they waiting for. Its now four months and i am still waiting...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — membership fees refund

 dr selva on Dec 18, 2017
Booked the membership at udaipur in the last week of august. We have informed just 2 days after our payment, that we don’t want the membership as you have hidden some fact about the variable membership fees. This was agreed by the sales manager and she informed that they are starting the refund process. Its more than 100 days since i have made the payment.
If the amount is not refunded with interest Immediately, i am taking the legal route to claim the amount.
Never thought such a reputed company will behave so badly with the customers. Once again, i like to mention that you have...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — non refund of the promised amount as per promised timeline

 rashmirasi on Dec 18, 2017
Dear consumer complain team
I would request you to intervene in this matter against club mahindra holidays and take strict actions against them on grounds of luring and fooling customers and then not refunding their money.
It's been 67 days now. They had promised full refund within 60 days which lapsed on 11th december.
Every time i call them. The answer is they are waiting for approval from finance department.
I want to know how much time does it take to get finance approval. There has to be a time limit. And after that how much time will be taken to get the amount...
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — constant unavailability of studio wherever requested [Resolved]

 Dr Vasishtha on Dec 17, 2017
Hi, my membership number is 1573405... I am a senior citizen and have the white membership; we are members since 2010. Every time when we want to book prior, the reservations are not open, when they are open, the studio is not available in desired dates... We have been trying and finally cancelling many of the planned holidays... It is an extremely exhausting process... Vee disappointing....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — refund not given till date [Resolved]

 poojamohture on Dec 16, 2017
I have taken membership from you, but due to some reason i have cancelled it and have taken another membership from another agent. I have continuously following for my refund amount, still i have not received any response from your side.
As per our previous communication you people assured me for my money will be refunded in 90 days but it has been almost 120 days passed,
Providing you interaction id 11142260 on dated 30 july 2017. My contact no. [protected]....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — membership : want to cancel : want my refund back

 Rakesh Jain 9322591041 on Dec 16, 2017
Your executive mr. Rohit ([protected]) have convinced me and i took membership

But he may have forgot, missed, lied or manipulated two three concerns which were very important in taking decisions regarding owing membership.

But when i received call from your confirmation team[protected] on 12.12.2017 at 2.24 pm and when she told me these things i really got very upset.

Later mr. Rohit called me again and tried to convince, but then why these facts where concealed at first instance will be my question.

So i request you to cancel the...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — customer care department [Resolved]

 T>Srinivasan on Dec 16, 2017
Today i called customer care and mr. Suresh with out resolve my quires purposely disconnected the line. Again i tried ms. Saraswathi came on line put the hold on call about 20 minutes. Then supervisor came the line and he also resolve my quires and simply told that make the call back arrangements with in 24 hours. The whole communication happened 45 mins in the morning time. This is affected my morning schedule at work place....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — long term holiday plan [Resolved]

 Puneet Maurya on Dec 14, 2017
Membership number: 2768933
Payment made: 26490
Date of membership: 10 july 2017

They deny to provide promised services after 4-5 days so i asked for refund. They told me that it will be done within next 15-20 days.
Since then i am chasing them but no answer from them. Now their representatives have stopped picking my calls. Such unprofessional attitude i have never seen from any good company....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund of membership fee

 dr selva on Dec 14, 2017
I made a booking in club mahindra holidays. They didn’t inform me the variable maintenance charges and hence i decided to cancel my membership. I informed them just 3 days after my signing my form. Each time different person calls me and asking for 3 days time. It is almost 3 months now, and there is no proper response from the company. Brand “mahindra” is definitely not customer friendly. Also will never recommend such brands....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — hiding information [Resolved]

 Vimalt on Dec 12, 2017
We have taken club mahindra membership before one year. Mr fahad came to our home and explained about the packages out of which we chose one and did the down payment. After that we got a call for verification and registration that time we got to know that there is some 14000/_ membership fees every year which we were not told during the meet with fahad while explaining the packages. Now when we have come to the club mahindra ganpatipule resort we have been told that breakfast is not included in the package. But this specifically i had asked to fahad whether the stay includes breakfast and he had...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — gst differential demand for payment made in 2015

 Ashish0485 on Dec 12, 2017
My membership id. Is 2790268 and interaction id. Is 11640365. My emis for the membership were paid/completed in 2015. Some 10-15 days back i saw a pop up in my dashboard under payments stating that gst differential to be paid is inr 802.37. I didn't get it because how can you charge present tax on a transaction that was made in the past i. E.2015. It's completely illegal. I complaint about it on dec 5, however, still the query remains unresolved.in between, i had also connected through facebook by sending a direct message, in response to which i received a call, however, the executive only kept...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — fraud company making fraud promises [Resolved]

 Akhilchawariya on Dec 12, 2017
Fraud company. No sincere responses they make even after calling them for 8-10 times and mailing themfor 3-4 times. The services of some resorts are worst than a one star hotel. While purchasing they make alot of promises while after the same they stop even picking up d call and stop responding over tha mails as well. The category of rooms they provides to the members is worst than a two star hotels, no assertive room services, no active responses made by them even after complaining over and again.
I want to withdraw with this organisation with refunds and compensations....
Complaint comments  Read comments [1]Complaint category Utility Services

Club Mahindra Holidays — regarding cancellation [Resolved]

 chintan thakkar44 on Dec 12, 2017
My name is chintan thakkar, i have club mahindra membership but due to bad experience from club mahindra staff, i cancellation within 10 days for full refund. As per their policy it takes 45 days to cancel the contract and refund in 15 days.

However after so many attempts to contact and push for the same they started the process after 90 days (3 months almost) and asking time for 15days more. This is ridiculous, whenever call said corporate will give u call and email you regarding so when they call, always make fake promises and whenever i asked for written email what they are stating,...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cheating by your employee

 ravikumarsonu on Dec 11, 2017
Membership id 2786777
Reg no [protected]

मेरा membership cancellation का process chal रहा है। मैंने club mahindra का जब फॉर्म भरा था तो अपनी email id-sravi2211@gmail.com बताई थी पर जब भी मैं अपनी इस email id से club mahindra से cancellation का status जानने के लिए कोई भी conversation करता था तो मुझे हमेशा reply आया कि ये आपकी authentic id नही है।जब...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — free gift voucher 45 mins presentation [Resolved]

 Vijayasekar Murugan on Dec 11, 2017
I have received a call from "nisha" on 1st dec 2017 for a club mahindra 45mins presentation in hotel hilton, chennai. She said post attending the presentation will get club mahindra gift voucher for 3days/2nights. But i didn't receive any gift voucher till now. Don't believe and go for such a presentation, its is just marketing strategy. I am daily calling nisha and asked for gift voucher, she is saying it is in process. I am fed up with this. It is waste of time and money!...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — free voucher [Resolved]

 JSbala on Dec 11, 2017
Some one called from club mahindra holidays n they told u r the winner of lucky contest, come n collect the free voucher. I went on november 2017 at hilton hotel, chennai.. They asked the permission to tell about mahindra holidays. And they said it's not compulsory but we must provide the free voucher, whether u join the member or not. We spent 45 minis there..
Finally they told the free voucher will send through ur email. But till now i didnt get any voucher from mahindra holidays. And they used my email id only for the purpose of promotion.. Daily i get the mail from club mahindra promotion...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — refund payment rs. 27680/- [Resolved]

 ashok saparia on Dec 10, 2017
Dear sir,

I have paid rs.27680/- against member ship club mahindra holidays,
On[protected] at vapi.

I got phone call from club mahindra office and telling me that you are selected for free coupon to stay in club mahindra hotels 2 n + 3d tour. So, you come and collect your coupon from hotel silver leaf.. Vapi. And they said that you have to come with your family only.

I visited in hotal silver leaf.. At vapi.

They have started convincing me to have club mahindra membership.
I said him that i have fund problem then they have...
Complaint comments  Read comments [2]Complaint category Other

Club Mahindra Holidays — membership cancellation policy is not clear and very poor customer service [Resolved]

 mehul_t on Dec 8, 2017
First of all I am not able to contact club mahindra by any means - call / email.
I tried number of times their toll free number and another Chennai number but no luck. Sent email to member relations but only once they responded that they will get back within 2 days. After 3 days one reply came asking to submit KYC and cancellation request but it was not clear what I need to send and also no info provided about refund so I asked more details but nobody responded after that despite of 3-4 follow-up emails.This is truly ridiculous !! Very poor support.

After many follow-ups, one...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

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