Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
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1318
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
68
down
51

Phone:
Phone:
up
31
down
28

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1318
Pending
34
Resolved
1090
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (110)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — cancellation & refund

 daanya on Jan 5, 2018
My club mahindra member i'd is 2777407.
I had applied for cancellation of this membership the very next day as i was misrepresented by your staff ms swati kakkar at pitampura branch delhi.
Even after elapsing of about six months there's no whereabouts of cancellation and refund.
Also there is standing instruction on my credit card for debiting the instalment, at least on submitting my cancellation request it should have been aborted but i don't have any correspondence from company's behalf regarding.
I don't know when will i get my money back.

Om prakash...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund for membership cancellation [Resolved]

 vipinsharma790 on Jan 4, 2018
I joined Club Mahindra membership on 18th Nov. 2017, I made down payment of Rs 37220.00

As I feel "not to continue" club mahindra membership due to price and family constraint, I want to withdraw my membership application.

I withdrawal my membership on 23rd Nov 2017 by writing a mail to relations at club Mahindra and they have acknowledge the same

I have communicated the same to Mr. Jinu Thampy (Sr. Executive, sales) and Mr. Gaurav as I have applied Club mahendra membership through them.

I was stunned when they said it will take around...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

Club Mahindra Holidays — deficient/unsatisfactory services [Resolved]

 Shweta Sharma Sood on Jan 4, 2018
I am member of club mahindra under red category (Membership id: 1647201), since 2010. I paid a down payment of approx inr 385000 at the time of agreement and an annual maintenance fee of approx. 20, 000 every year.
The company has not complied with the said agreement at various instances and has not provided a valid resolution for the same. At the time of enrollment i was promised that through this membership i will get maximum availability at all the resorts. Despite of being a member of the second highest category “red category”, i am unable to make bookings with them on the desired...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund not yet processed [Resolved]

 Sonal22011 on Jan 4, 2018
My club mahindra member i'd is 2786710.
I had applied for cancellation of this membership the very next day as i was misrepresented by your staff mr. Saurabh kumar at hazratganj branch lucknow.
Even after elapsing of about two months there's no whereabouts of cancellation and refund.
Also there is standing instruction on my credit card for debiting the instalment, at least on submitting my cancellation request it should have been aborted but i don't have any correspondence from company's behalf regarding.
I don't understand what the heck is going on as it is a complete...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — withdrawal of membership application - oct/2017/25 yrs/190246 [Resolved]

 Ashish4suhag on Jan 4, 2018
Dear sir,

Mahindra holidays & resorts india ltd,

I would like to withdraw my membership application under the clause
Part c, 8.1 of the agreement. I would like to claim full refund of down payment
Rs. 37220/- under above mentioned clause.

My form number is (Oct/2017/25yrs/190246)

My member id 2796929 is already generated and i request you to cancel this id.

My application was filled by your sales executive gaurav +91 [protected] (Gaurav. Mohan@mahindraholidays.com)

Date of filling application...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — cancellation of membership of club mahindra id - 2786278 - funds not received - reopening

 Umesh Bane on Jan 2, 2018
My original complaint on 21-nov-2017 and then again on 21-dec-2017 were closed without providing proper resolution.

I was interested in mahindra holiday resort scheme. I made an inquiry about the same. On 29th oct 2017, i got a response from your mahindra holiday. Mr joy and mr. Fahad had promised following things to me.

1. 3 days 4 nights complimentary holiday
2. 5000 gift vouchers
3. 7 days and 8 nights to any dream destination as complimentary
4. Complimentary rci membership
5. Regular benefits of mahindra holiday

During...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — two time deadlines set by club mahindra has passed but not got my money back [Resolved]

 rashmirasi on Jan 3, 2018
As per my previous updates in my complaint against club mahindra, two deadlines set by them officiall over mail has passed, but they haven't refunded my money back yet.
Shame on the company for not keeping up to their words.
Please let me know the progress of the refund status and the actual time it will take for finance approval and revert of my money to my account....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — deficiency of service [Resolved]

 Amitabh28 on Jan 2, 2018
Don`t take club mahindra membership for the following reasons :-

1. You would never ever receive booking for the accommodation looking for, even in the blue season (Lean season).
2. Reason behind this, only handful resorts and lacs of membership sold, still selling membership everyday.
3. They do not have adequate number of resorts to provide accommodation to its members.
4. Club mahindra sells membership, and do not provide booking to its members, rather they reserve the accommodation for non members and sell it to them at high price and earn money.
5....
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — not fulfilling what they tell [Resolved]

 teu on Dec 31, 2017
Hi,
On 11th november got offer message from club mahindra if i pay my full asf payment till 15th nov then will get voucher of rs 7, 000 for amazon/flipkart /big bazzar and life style.
On 15th november i paid full my asf and confirm with club mahindra and also confirm i need life style voucher after that i started my follow up with club mahindra via phone and email every time i had mention i need lifestyle voucher,
On 27th novemebr got message from club mahindra my amazone voucher of rs 7000 will reach before 27thdec again i started following up again i had mention every time...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — cannot redeem club mahindra voucher [Resolved]

 Prasad Garge on Dec 30, 2017
We have received club mahindra gift voucher and wanted to book a holiday, however, do not find any availability within next 2 months. This may be possible, however, there is no response from several of the customer care number that i did try.
Need to contact club mahindra customer care as soon as possible. Voucher validity expiring in the mid of february....
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — excess money charged & unethical behaviour [Resolved]

 AnshulGoswami12 on Dec 29, 2017
Hi,
I have made online booking for prestige peaks naldhera, shimla for 30 & 31 december 2017 from makemytrip.

Hotel have compulsory gala dinner for new year eve which we confirmed over phone which cost 2500 (Member's only) & 2800 (Non member's) but one day before booking they exaggerate the rate with 3500 (Non member's) which is totally un-acceptable from brand like club mahindra.

Kindly look into the same.

Thanks,
Anshul
[protected]...
Complaint comments  Read comments Complaint category Computer Software

Club Mahindra Holidays — club mahindra voucher - no rooms available for booking [Resolved]

 Chin30 on Dec 29, 2017
We received a club mahindra holiday voucher under the purple club benefit of mahindra at the time of purchase of our xuv 500 car

With that voucher we were provided an option to select a resort from a list of pre-defined resorts and stay for 3 nights. But, since the time we redeemed the voucher, we are not able to get room for any date in any of the resorts across india. Also it was mentioned in the voucher that it will expire on feb 10th, 2018.

Please let me know if this voucher is really valid or we were just provided a fake voucher which doesn't even work...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — cancel the membership and stop ecs [Resolved]

 Adv Abhishek Vitthal Shirsikar on Dec 29, 2017
Due to my financial problem i already mailed and intimate you to cancel my membership, stop my ecs and refund my amount.
I am not utilized single holiday and even though you continue ecs payment is illegal.
Your customer care service is so bad and you didn't look at your customer once he get membership is worst.
If i dint went on holidays and want to cancel the membership then it should be cancel immediately...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — false promises & poor response to customers [Resolved]

 Meet Kumar on Dec 26, 2017
Please return my hard earned blood & sweat money ….

I saw lot of marketing campaigns and advertisements where club mahindra resorts announced very high-end samsung mobile (Approximately priced more than rs.50000) on buying a time-share week in their properties. Though, i didn’t require it for india but i thought it would be good whenever i travel abroad for vacation along with my family. Seeing the properties and collaboration with foreign resorts, i left my number at their internet site, following which their representative mr navdesh contacted me on 12 september 2016. Mr navdesh...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — non refund of the promised amount as per promised timeline and making excuses [Resolved]

 rashmirasi on Dec 26, 2017
The case is the same as that submitted in my previous complaints. Club mahindra seems to be a failure in keeping up to their own statements and also there's severe lack of coordination amongst their own departments.
My case has been followed up by mr sheikh salim, who as told to me by him has been trying hard for around 3 weeks now to get finance approval to process my refund.
Doesn't it look like a total failure of their system, where approvals can be granted by just putting up a mail. I fail to understand the waiting time of 3 weeks till date for the same.
They claim of being...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — wrong financial information appearing on my account [Resolved]

 Zujar on Dec 26, 2017
Membership number:2786444
We are in dubai and the offer provided to me was
Special enrolment offer

Red season - studio apartment membership -25 years
Total price in inr 5, 73, 000
10% down payment 47, 300
Special cash back discount 10, 000
Net down payment only (57, 300 - 10, 000) 47, 300
Signing special offers:
7 nights and 8 days free stay at any club mahindra resort.
10, 000/- rcv (Resort credit vouchers)
1week complimentary stay through rci (Exchange fee 299$ paid by cmh)

We...
Complaint comments  Read comments Complaint category Business & Finances

Club Mahindra Holidays — regarding non availability of rooms for members [Resolved]

 dm84 on Dec 26, 2017
Being a club mahindra member is the biggest nightmares of all time.
When they sold the membership, all false promises were made and now they treat you like dogs. They don't give bookings on time which results in your holidays lapse. They r a bunch of well trained professional who r designed to say sorry/thank u only & who will never resolve your issues, instead, they wil try to convince or confuse u wit their rules & regulations.in fact, cm has never resolved any of my complaints in last 5 years. Their feedback team has called me multiple times & given me verbal assurance (Read as liars)...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — I was fooled by club mahindra sales person [Resolved]

 IHealth India on Dec 25, 2017
Hello,

I have been contacted by club mahindra sales manager from pitampura delhi location, they asked me first have a complementary trip then if you like it you can register as a member, i was very interested, they told me i will get free voucher which can be used for a family for 4 people for 2 nights and 3 days. But it has been months i did not got my voucher, request you please help us as these sales people are spoiling companies name.

Regards/
Shams...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — club mahindra holidays request refund of full amount paid towards club mahindra membership [Resolved]

 Swapnali Palshetkar on Dec 25, 2017
Dear vivek,

This is to bring to your notice that the membership was taken on 02nd july 2013 and cancellation was conveyed to mr yashswant lokare at raghuleela mall, kandivali on 9th july 2013 which is within 10 calendar days as per your cancellation clause no. 8.1 about cancellation of the membership. Therefore kindly look into the matter and arrange for the refund of the down payment and 4 emi's ie 22200 + (5662*4= 22648)= 44848/-

Regards

Mangesh
[protected] / [protected]

On tuesday 31 may 2016, 12:31:54 pm ist, memberrelations@clubmahindra.com...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — regarding refund of my money [Resolved]

 sudhanshud on Dec 24, 2017
Club mahindra holidays is a fraud company. There executives make fool to the customers by wrong commitments. They show so many offers and very before paying the money their behavior is good and seems very humble, cooperative. They will follow until you pay the money. Once you pay the money, their behavior change and you will not be taken care. Company's staff will not pay the attention about your problem and they will try to make you fool. Every time they make false commitments and mislead you as well.
When you fad up with the services and ask your money refund, they will not refund your...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

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