Club Mahindra Holidays Complaints & Reviews

Dear Sir/Madam,

I am very unhappy with the service and experience provided by CLub Mahindra and would like to withdraw our membership.

My family opted for a ClubM15 package which is of 15 years duration which works on a points basis. We opted for the "Premium" package which comes with 1200 points and a total price of 3, 70, 000.

We went ahead with a part downpayment and the rest through EMI.

Here are some of the biggest pains we have been through over the past year.

a) There is no mobile app provided for this package (this was not highlighted to us when the product was sold). This is a huge hinderance considering everything these days is available via app. The website is painfully slow and very pathetic to use. When we complained about this, we go to know that the points-based packages belong to the "go zest" category and are not eligible for mobile app. There are further limitations on the website as well for the "go zest" members--will not be able to view resort credit points, will not be able to get contact details of the resorts, will not be able to view booking details and so on.

b) Per the sales person the premium package covers red, white and blue seasons, however we have NOT been able to book any rooms for the months of Apr and May. Rooms cannot be selected even when it show "AVL". Some of the rooms show "NE" which should not be the case since the "premium" is supposed to cover all of red, white and blue seasons. Emails to their membership experience team is answered with stock replies that don't even work.

c) Like many other members cited, it costs a tiny fortune for one visit to any of the resorts. Food is very expensive. The hotel manager will quote a higher price and then provide a discount on top--which is still very high compared to regular restaurants.

d) Our last visit, to one of their prominent resort was in poor taste. The resort very ill maintained (rooms had leaking faucets, non-working AC) and food quality was very poor (undercooked rice which caused my children an upset stomach). This feedback was shared in writing with the front office. I did get further calls from their member experience team, however I am not sure if any action was taken.

Overall, for the total membership amount + the ever increasing annual ASF + the food and activities charges, this is definitely not worth the "experience".

It is our sincere desire to surrender this Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

Regards
Anand

Dear Sir/Madam,

I am very unhappy with the service and experience provided by Club Mahindra and would like to withdraw our membership.

We opted for a ClubM15 package which is of 15 years duration which works on a points basis. We opted for the "Premium" package which comes with 1200 points and a total price of 3, 70, 000.

We went ahead with a part downpayment and the rest through EMI.

Here are some of the biggest pains we have been through over the past year.

a) There is no mobile app provided for this package (this was not highlighted to us when the product was sold). This is a huge hinderance considering everything these days is available via app. The website is painfully slow and very pathetic to use. When we complained about this, we go to know that the points-based packages belong to the "go zest" category and are not eligible for mobile app. There are further limitations on the website as well for the "go zest" members--will not be able to view resort credit points, will not be able to get contact details of the resorts, will not be able to view booking details and so on.

b) Per the sales person the premium package covers red, white and blue seasons, however we have NOT been able to book any rooms for the months of Apr and May. Rooms cannot be selected even when it show "AVL". Some of the rooms show "NE" which should not be the case since the "premium" is supposed to cover all of red, white and blue seasons. Emails to their membership experience team is answered with stock replies that don't even work.

c) Like many other members cited, it costs a tiny fortune for one visit to any of the resorts. Food is very expensive. The hotel manager will quote a higher price and then provide a discount on top--which is still very high compared to regular restaurants.

d) Our last visit, to one of their prominent resort was in poor taste. The resort very ill maintained (rooms had leaking faucets, non-working AC) and food quality was very poor (undercooked rice which caused my children an upset stomach). This feedback was shared in writing with the front office. I did get further calls from their member experience team, however I am not sure if any action was taken.

Overall, for the total membership amount + the ever increasing annual ASF + the food and activities charges, this is definitely not worth the "experience".

It is our sincere desire to surrender this Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

Regards
Anand

Dear sir/ madam,
I am Dr.N.Narendran from Madurai (Tamil nadu), India. I have got call from skoda showroom stating that I am eligible free gift voucher of 2nights and 3days stay in club mahindra resorts. As i went to the showrooom, they have showed me a 45min presentation regarding the club mahindra membershipa and resorts. I believed on the name of mahindra groups and I beleived the staff's promises. But the staffs have given full...

I had taken bliss club membership vide membership no 2997151 the holiday starting february 2023 paying total of rs 79574 initial amount of rs 65333 + one emi 14243 .

1) the cancellation request was given on 20th february less than 1 month of the membership starting every product has 30 days look in period .Club mahindra though a very expensive product does'nt.

2 the sales guy never said asf shall kick in the...

I have a holiday voucher but Iam not able to redeem the voucher, is it some kind of fake?

I am Club Mahindra Holidays member since 2007, didn't find worth taking this membership and spending so much money in one go and pay handsome ASF every year, will never recommend to anyone.

We used few holidays in the beginning but its difficult to make the plan for holidays according to their availability and their rules/regulation.

They have their own rules as per their convenient, recently I had booked for Corbett in advance of almost 3 months, where first day of booking was in wait list with Good chance to get confirmed and rest days was fully confirmed.

I was regularly in touch with their member experience team and they always assured me that it will be get confirmed.

My hold date was till just one day before of the check-in date, we didn't get any intimation either by email, message or call that it is not going to confirm till check-in date.

When I called on check-in date to customer support team they said the entire days have been cancelled coz it was under waiting list, where only one day was WL rest days was confirmed but they cancelled entire days without recrediting our holidays.

We request them to escalate the issue with higher officer and wrote an email too, by evening I got a call from member experience team and they simply said our cancelled holidays have been recredited but that was wrong information.

When I asked to give me a proof then she apologies and said sorry but still didn't recredited our cancelled holidays back yet.

Its pathetic, when we asked why you have cancelled our those booking which was confirmed, she said its our rule, we do like that.

There should be some logic if first day didn't get confirmed we will enjoy our rest of the booking which is confirmed, why the entire booking will get cancelled?

If they have not credited then did they kept vacant those rooms, not allotted to anyone?

If they have utilized those rooms for others then it should be credited to us.

I am looking to write to some higher authority who can treat them better way, if anyone have any contact details please share.

My contact number is +91 [protected] and email address is [protected]@gmail.com

Regards
Brajesh

11/1/2023
[protected]@mahindraholidays.com; [protected]@mahindraholidays.com

I booked the holidays in Feb for the Kerala and not able to cancel the trip as came to know my wife is in first trimester of pregnancy . She can't travel in the first trimester and i requested the company to reaccredit the nights on medical reason. After getting no response on mail from last 3 Months they are not ready to reaccredit the points now . I am suffering from mental trauma due to worst customer service . I have already paid 1 lakh 20 thousand rupees and not able to avail single holidays yet now.
Could you please take above complaint and request to recredit the points or refund the membership cost in case of cancellation .

Please find below mail trails as part of evidence

Case Number[protected] Your Club Mahindra Membership
From: To: Date:
Manager ([protected]@mahindraholidays.com) [protected]@yahoo.co.in
Friday, 17 March 2023, 12:29 PM IST
Dear Mr. Poria,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 16-March-23, we completely understand your concern.
We would like to inform you that we have forwarded your request to the concerned team.
Please be assured that our team will get in touch with you with a resolution within 4-5 Working days.
Although this might take a little time, please be rest assured that this is only because it is our endeavor to assist you with a correct and deserving redressal.
We appreciate your patience in this regard.
Thank You for writing to us. Your case number is: 02826099.
Warm Regards,
Yashoda Kunchikarve
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra. com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: [protected]@yahoo.co.in [[protected]@yahoo.co.in]
Sent: 16/03/2023, 6:50 pm
To: [protected]@mahindraholidays.com; [protected]@mahindraholidays.com Subject: Re: Case Number[protected] Your Club Mahindra Membership
Hi,
I am no longer want to continue with Club Mahindra Membership . Take my official request to cancel the membership for same .
I am registering the complaint against you on https://consumerhelpline.gov.in/ to get my refund as I haven't use any single holidays yet .
Regards Anurag Poria [protected]
On Thursday, 16 March, 2023 at 06:55:09 am GMT, Manager wrote:
https://mail.yahoo.com/d/folders/1/messages/215567?guce_refer...WGi_6DWKbw_fbKbW...⇄ Page 1 of 7
Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
Dear Mr. Poria,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 14-March-23 and our telephonic conversation dated 16-March-23, we completely understand your concern and apologize for the inconvenience caused to you.
We have received your request for recrediting the nights for the reservation for Ashtamudi and Alleppey against the confirmation voucher number 6566297 and 6566291. This reservation was not cancelled and falls under the applicable cancellation & amendment window, hence we will not be able to consider this request.
We are sad to see that you had to cancel your holiday. We hope you will plan your next holiday with us soon and look forward to welcoming you then.
Your membership allows you to travel in Red and White seasons and book upto 4 months in advance. All holiday reservations are done on a first come first serve basis and are subject to eligibility and availability for particular room types at each resort. Hence, we always advise our members to book well in advance.
Thank You for writing to us. Your case number is: 02816029.
Warm Regards,
Yashoda Kunchikarve
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) to Pre check-in upto 5 days before the check-in date. You may log into our website http://members.clubmahindra. com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: [[protected]@yahoo.co.in]
Sent: 14/03/2023, 10:36 am
To: [protected]@mahindraholidays.com; [protected]@mahindraholidays.com Subject: Re: Your Club Mahindra Membership
Hi Team,
Please find attached supported medical document as request regarding my wife pregnancy to re-credit the points . Awaiting for your call and reply for same .
Regards Anurag Poria[protected]
On Sunday, February 19, 2023, 6:11 am, [protected]@yahoo.co.in wrote:
Hi Team,
Any update on above issue, I am following up from Last Month and getting same stupid automated replies but nothing else ?
I have called the customer care and escalated the matter to supervisor also but nothing heard till now .
Regards Anurag Poria [protected]
On Wednesday, February 8, 2023, 10:41 am, Member Experience
https://mail.yahoo.com/d/folders/1/messages/215567?guce_refer...WGi_6DWKbw_fbKbW...⇄ Page 2 of 7

Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
wrote:
Dear Member,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 08-Feb-23, we would like to inform you that we are unable to fetch your membership details as we have received your email from an unregistered email id.
For security reasons, please correspond with us only from the email ids updated in our records.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality; we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse. Please do update us with any future changes in your contact information as and when they occur.
Hence, we would request you to kindly share email from registered email id so we can check and assist you further in a better manner.
We appreciate your patience in this regard.
Thank You for writing to us. Your case number is 02710579. Warm Regards,
Dikshita Mathakar
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: ANURAG PORIA [[protected]@yahoo.in]
Sent: 08/02/2023, 3:33 pm
To: gozest.[protected]@mahindraholidays.com; [protected]@mahindraholidays.com Subject: Re: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
“The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin”
Hi Team,
Any update on above issue, I am following up from Last Month and getting same automated replied but nothing else ?
Regards Anurag Poria [protected]
On Monday, 30 January, 2023 at 10:07:24 am GMT, ANURAG PORIA wrote:
https://mail.yahoo.com/d/folders/1/messages/215567?guce_refer...WGi_6DWKbw_fbKbW...⇄ Page 3 of 7

Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
Hi,
I don't understand how you are not able to fetch my details when I have already shared the below membership details. I paid my membership payment earlier year and trying to book the holidays for same .
Looking at the service I am not happy at all from team response, I am requesting to recredit my points due to valid reason from last 3 week . I want to escalate my request so share the email for same ?
Inline image
Regards Anurag Poria
On Tuesday, 24 January, 2023 at 03:20:44 am GMT, wrote:
Dear Member,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 23-Jan-23, we would like to inform you that we are unable to fetch your membership details as we have received your email from an unregistered email id.
For security reasons, please correspond with us only from the email ids updated in our records.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality; we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse. Please do update us with any future changes in your contact information as and when they occur.
We appreciate your patience in this regard.
Thank You for writing to us. Your service request/ticket number is: [protected] Warm Regards,
Yashoda Kunchikarve
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options
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Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
available on it.
[protected][protected]
From: ANURAG PORIA
To: "[protected]@mahindraholidays.com"
Received On:[protected]:04:35
Subject: Re: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
Hi Team,
This is my registered e-mail Id only . Please find below snapshot for the reference . Looking for quick response as I need to rebook the destination in upcoming march .
RegardsAnurag Poria
On Monday, 23 January, 2023 at 03:33:40 pm GMT, wrote:
Dear Member,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
With reference to your email dated 23-Jan-23, we would like to inform you that we are unable to fetch your membership details as we have received your email from an unregistered email id.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality; we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse. Please do update us with any future changes in your contact information as and when they occur.
Hence, we would request you to kindly share email from registered email id so we can check and assist you further in a better manner.
Thank You for writing to us. Your service request number is : [protected]. Warm Regards,
Mukesh Ubbu
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected][protected]
From: ANURAG PORIA
To: "[protected]@mahindraholidays.com"
Received On:[protected]:09:31
Subject: Re: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
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Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
Hi Team,
Could you please update on my service request/ticket number :[protected] . Appreciate you quick response here .
RegardsAnurag Poria
On Wednesday, 11 January, 2023 at 12:45:26 pm GMT, wrote:
Dear Mr. Poria,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management. We hope you and your family are doing well!
we acknowledge the receipt of your email.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality, we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse.
Please do update us with any future changes in your contact information as and when they occur.
We are delighted to assist you. Thank You for writing to us. Your service request/ticket number is: [protected] Warm Regards,
Debasis Rath
Member Experience Management
Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected][protected]
From: ANURAG PORIA
To: "[protected]@mahindraholidays.com"
Received On:[protected]:32:06
Subject: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
Hi Team,
I have booked my Mahindra holidays for Kerala trip from 5th Feb -9th Feb . But I want to cancel the trip as my wife will not able to travel due to pregnancy's for First 3 month .
I will be looking to rebook my holiday after March so want to cancel existing trip, but I am getting only 50 percent credit back.
Could you please cancel my attached trip and recredit my all nights to my membership ?
Please let me know if you have any query for me .
RegardsAnurag Poria
[protected][protected]
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
[protected][protected]
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Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
[protected][protected]
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
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I have been a club mahindra member since the year 2019. For the first few years getting room availability was practically impossible due to corona so, my room inventory accumulated. on dated 30th Nov, 2022 they intimated that the maximum inventory one could retain was 21 days. They consequently deducted 7 days from my inventory on dated 1st Dec, 2022. Only one day given me for booking and and thinking. This is totally unfair Service. One day is not enough for booking at Club Mahindra. I called them today and was told that my request was rejected. I have paid for both the membership and the annual maintenance charges which are raised every year and I do not intend letting my nights lapse easily. Please do assist me in this matter.

I am Anju Khurana took a bliss membership the holiday starts from 1st Feb 2023 i have sent various mails starting 20th February for cancellation of membership I got a mail yesterday saying 60% shall be deducted of the 79574 which i had paid as administrative charges as nothing was utilised by me this is absurd and ridiculous I am asking club Mahindra to return the complete amount i have immediately asked for cancellation in the first month Membership no is no 2997151

Hi Team,
I have opted this membership on day before yesterday only and due to my personal reasons I would like to cancel my membership.. please do the needful.
My membership number is 3004796

I have emailed 4-5time regarding cancellation of member ship but they have not responded. Club Mahindra has not cancel my membership and not refund deposited amount
I does not want continue club membership due to folloing reason.
1. Free package not allowed
2. Response of club Mahindra is not proper.
3.no response from toll free no or customer care no
I have deposited total amount of Rs. 62981/-in club Mahindra
Initial payment -33125/-
EMI deducted till 29856/-
Kindly cancell my membership and refund the money.
Membership no 2989473

Dear Sir/Mam, i have enrolled for club mahindra on 11th Dec 2022 and made the payment of 1.5 L through my credit card. Next day i have sent cancellation to membership experience team. However replies received that tat is 45 days. And after so many followups they said it will refunded within 90 days. They also confirmed through email that refund will be done within 90 days of my cancellation request sent to them. During last month, they were saying refund will processed within 90 days from 12 jan 2023. Club mahindra team keeps on delaying to refund my money. Unfortunately i am not able to pay my credit card bill yet. My membership id is 2997163.

Dear sir

This is Vinodh pemmasani I have purchased Club Mahindra membership on 1st dec 2022 then i have cancel my membership on 2nd dec 2022. I have received mail from member experience team you will get refund in 45 days from last 1 month i have send 50+ mail regarding my refund & also talk to team every time they are saying you will get call back in 3, 4 working days but not a single update received till now about my refund.
I requested you please refund my money back,

I am exhausted and irritated by Club Mahindra team they are not refund my money.

I requested for your help on refunding my money back..

I want to complaint regarding membership my membership is given by sachin kumar tiwari he also says that after satisfying u have to pay ur first emi and he has taken first emi without any trip I have done the payment and he has taken membership from my credit card the card is not mine it's my friend credit card I have taken because he has discounted me when the emi cut from his number also he has taken two emi at the same month without any permission he has deducted from credit card also and from Google pay I have also done at the same time he is not responding any more not attending calls my husband also so I want my money. Back please sir I have call so many times he is not responding any more I have said I will complain at ur head so he was saying I will call u back sir but tomorrow till today hasn't come I want my money back please I m requesting you please sir I don't want membership sir please he was saying that he will give every month 5 movie every month I will give u till November to March he has not given me any movie tickets.

Dear sir,

I does not want continue club membership due to folloing reason.
1. Free package not allowed
2. Response of club Mahindra is not proper.
3.no response from toll free no or customer care no
I have deposited total amount of Rs. 62981/-in club Mahindra
Initial payment -33125/-
EMI deducted till 29856/-
Kindly cancell my membership and refund the money.
Membership no 2989473

Please initiate refund of my membership ID 2920181
As I had taken go zest premium for both national and international trips amounting to 135000
Now when it has time for me to booking I came to know that I hv to to pay rupees 12600 per day extra for per room.
I am unable to pay such huge amount as I thought everything is covered under my membership.
So I request you to cancel my membership and refund me..so that I can book on my own from other sites..as your site is same as booking from other apps like make my trip.
Refund me my amount as I m neither so rich nor I hv extra cash to pay u up

Took club Mahindra membership.psid all my EMIs..now charging extra money for booking room
Worst decision of my life to take club Mahindra

This is Mukesh Mehta having mobile no [protected].
My membership no 2459736.
At time of lowdown I am having total balance points 9000+1000.
BECAUSE OF LOCDOWN I HAVING 9000+1000 POINTS I AM UNABLE TO VISIT ANY PROPERTY'S OF YOUR ALSO I AM NOT WELL AFTER LOCKDOWN PEROID
YOU HAVE EXPIRED MY 9000+1000 POINT I REQUEST YOU TO REVALIDATE MY POINTS.

THANKS
WITH REGARDS
MUKESH MEHTA
[protected]

My full refund against cancellation memership # 549113 with case ID # 02723242 is due from your end till yet.
I am facing indifferent attitude of customer support team.They seems irresponsible, un-professional and negligent. Even your seniors are also ignoring requests/complaints of customers/consumers.

Its extremely dis-appointing and creates aggression in customers.

I bought a Gozest club Mahindra membership with a downpayment of 35950 Rupees, on 22 Jan 2023 which is sold by their sales representative to us by manipulating us.
After thinking about it, patiently I decided not to go with it and send the mail for membership cancellation to their official Email id [protected]@mahindraholidays.com on 23 Jan 2023. I got a reply that my request will be processed in 2 working days, for my Member Id: 3000801 and generated ticket Id: [protected], the next day I got another mail that my request will be processed within 4-5 working days.
Since then, I did not get any information from the club Mahindra side about my cancellation status even after 5 working days as mentioned in their mail.
So I called them on the helpline number to know my refund status and their reply is " your service request is open because it will be approved by higher authorities, they will call you within 48 hrs". So after 48 hrs, I called again and their reply is the same as before with the addition that, they raised another complaint and marked it urgent and this time surely I will get a callback, but I didn't, since then I have called them many times and their answer remains same that, I get their callback within 48 hrs,
Since I raised my membership cancellation request neither their 5 working days completed nor my refund status initiated or even confirmed.
Please help me with my refund.