Club Mahindra Holidays Complaints & Reviews

Hi Team,
I have club Mahindra membership with ID 3010387, I had requested cancellation of membership on 2nd May 2023, after lot of follow up over emails and on phone till today refund is not provided . they are not responding . Kindly help.

It's quite disappointing that I am getting such an experience from so called brand like Club Mahindra.

Thus requesting you to please expedite my case and refund my money as soon as possible as I am in urgent need of money.

I have recently took club Mahindra Membership... during the sales pitch the sales person has done lot of false promises in terms of white goods of rs 70000 n Amazon voucher of rs 16000 and other such stuff...we falled into this trapped and gone ahead of purchasing the membership with paying the amount of rs 1.98 lakh in one go...but as soon i took the membership...there were nothing Given to us as promised...even the sales person also switched off his phone...we called the customer care and they are hardly bothered about these thing because of which we went with cancellation of membership within few days of purchasing it...but now they are not ready to refund our money which the sales person told us that it will b refunded i[censored] cancel the membership...
Plz help us in getting my hard earned money of rs 1.98 lakh from such fraud company and even I request to all the people reading my complaint plz never fall for this trapped...this was biggest mistake of my life

They have invited me for celebrating the club mahindra anniversary at tata showroom by telling that you will get a free tour for 2 days. First they asked all the details from us and started explaining the membership. At the end I told them will think about it and let you know on the next day but they told this offer is only available today. So they kind of forced me to avail this membership. I paid the initial amount with my credit card. Later I found that this is not worth for taking this membership and wrote an email to the customer service and they did a response that you will be getting the refund after 90 days and I was waiting for that. And when the first emi started the sales person called me and requested me to send an email to continue the membership. Also he told that you can't cancel the membership so better you utilise the holiday and leave it. So I wrote that email and paid the first emi. Then I asked the same sales person to book an holiday at some resort where I have planned my trip and he is telling that "the resort is not their resort it's a tieup resort so we can't book it. Can you plan to some other place." Then I left it and didn't pay the second emi and other sales person called me and asked me to pay the second emi and it told I can't pay that. But she checked and sent me some screenshots showing like some terms and conditions in a excel sheet. In that it's saying you need to pay 3 emi's to get the membership benefits and also you can get a partial refund for the cancellation. So I paid the remaining two emi. After that I raised a cancellation request and then I received a call from some other office staff in North India. She is telling like you can cancel your account now. You should have done that when you wrote the first email for cancellation. And now they are calling me to pay the next emi. It's a very big scam. People are loosing money without enjoying any benefits of the membership. This is totally a fraud.

I enquired about Club Mahindra membership on 7th April and same day a representative from the company came home and got us enrolled in their 4 year package costing 1 lakh. I requested cancellation of the membership on 14 Apr as we figured we will not be able to use the service and sent an email for cancellation. It is the 8th of May today and I have received 2 calls from their retention team trying to understand why I want to cancel and process everything but the process is extremely slow. Their standard TAT to refund the money is 90 days! Should’nt the customer receive interest if the company is going to keep our money for 90 days? The last representative I spoke to said it will take only 2 or 3 days to process everything and that I won’t have to follow up. This was last week and I have been waiting for some news of my money getting refunded ever since. Today I called their customer service and after multiple attempts to speak to someone I spoke to an agent named Ayesha who confirmed “the request has been taken but the process takes 90 days”! This is illegal. Please change your refund policy or pay interest for using customer’s money as your working capital
Case num 02925064

Hi Team,

I have club Mahindra Bilss memebrship with ID 2824802, I had requested cancellation of membership on 14 th of July 2022, after lot of follow up over emails and on phone till today refund is not provided . they are not responding . Kindly help.

Pls call me over my phone [protected]

Date of Incident - 07 March 2023
Client Number - 2997857
Case Number[protected]
Description of Incident - I had pre-booked my meal from the club mahindra app for which Rs. 500 were paid. During the final billing process the pre paid amount was not considered due to miss from their end and I have been billed for the entire amount. When I have raised this issue on grievance email id of club mahindra [ [protected]@mahindraholidays.com] they asked my for the billing invoice for the during of my stay at one of their resort properties. The resort had assured me that due to paperless process they will be sharing an e-invoice within 24 hours. I have been requesting club mahindra team for the invoice as well as refund of Rs. 500 back to my account. Despite giving them debit proof and multiple email communications on their email id since 17 March 2023 they have not resolved my query and are only giving false promises that the issue has been escalated to the higher authorities and I shall be getting a revert within 2 working days. Its been 1 month and 21 days, I am still struggling to even get revert on emails, let alone the refund

Attached -
1. Two Snapshots of communication trail with club mahindra of false committment and no response after 17 March 2023
2. Payment confirmation of Rs. 500 prepaid to club mahindra from sbi accuount

The worst experience we’ve ever had with Club Mahindra staying at your affiliated resort Tiger Kingdom at Ranthambhore. Being a tie-up resort by club Mahindra, I was thinking that the quality will be in line with Mahindra standards but I was wrong. The rooms were not maintained, old furniture, the bathrooms are dirty and choking drains, the wall paint is peeling off, a lot of mosquitoes and insects inside. I booked 2 studio rooms but the rooms had only beds for two, the third person had to sleep on the extra mattress on the floor. Ultimately I feel that I am cheating, I lost my days on a very inferior holiday. I am requesting compensation, I feel that I have wasted my days.

The most horrible part of the holiday was seeing snakes roaming just outside rooms, my wife and kids saw them exacting in front of room doorsteps. This made them extremely uncomfortable throughout the whole stay.

I also complained about the same on the first day of check-in to Club Mahindra customer service wide my interaction number 2872183, but without any luck. The customer care executive promised me a callback and resolution through the concern responsible, but it never happened. Even I formally register the grievance, for which I did not get any response or refund of days.

The main point I am trying to make is that the quality of experience we had in this case at the Club Mahindra affiliated resort (Tiger Kingdom) was so ordinary which we would have gained by staying at an ordinary resort at a much cheaper room cost than what we are paying to Club Mahindra, which is without becoming a member, there is no requirement of paying hefty membership fees and heavily charged yearly subscription fees.

The experience was not at all worth what I paid to Club Mahindra for a day, I outrightly feel cheated, and that is why I am willing to approach any level in the hierarchy till I get a positive resolution

I own a White studio membership and not allowing to book a holiday for my family as they are keeping ransom for ASF payments. The ASF bills were raised every year and it is more than 20K today which is not at all justified. We paid lakhs to buy the membership and now holding ransom to use the facility for additional amount they call as ASF. There is no ethics and commitment from the company to resolve customer complaints and they just calls and ask, bargain for the ASF payments only. I regret spend my earnings to buy this kind o[censored]seless product and got cheated. The Mahindra name associated with this product was the trust but now realized that no one is clear when it come to fool customers.

Taking this club mahindra membership was one of the worst mistakes of my life. Just a loot. I tried getting out of it just got pulled in even more. They are money sucking company. That just cheats people. With no bookings available in my season also when the hotel has room available for normal people.member has to compulsory travel family member above 25 not allowed and various loopholes they have found to cheat the customer.They made me pay the ASF But not showing it on my account until my days lapsed.

URGENT
( Indian Fastivel Date Bound )
मान्यवर,
निवेदन है की मेम्बर एक्सपीरियंस ने 13 अप्रेल 2023 से मेरी मेल आई डी ब्लॉक कर रखी है जिसके कारण दिनांक 18 अप्रेल को सिनियर एग्जीक्यूटिव मिस्टर श्री प्रसाद एवम् 19अप्रेल 2023 को सिनियर एग्जीक्यूटिव मिस्टर हनीफ को हमने बताया कि 13 अप्रेल के बाद से हम मेंबर एक्सपीरिएंस पर अनेकों अनेक मेल भेज चुके है लेकिन हमे कोई प्रतिउत्तर प्राप्त नहीं हो रहा है उपरोक्त दोनों सिनियर एग्जीक्यूटिव ने बताया मेम्बर एक्सपीरियंस को 13 अप्रेल के बाद आपकी कोई मेल हमे नही मिली है और ना ही हमारे पास मेल वापिस लोट कर आई जबकि CC / BC भीं करी गई थी इससे स्पष्ट होता है की विमेन्स ग्रुप इंडिया द्वारा जनवरी 31 वर्ष 2023 को 26 सदसीय सिनियर सिटिजन द्वारा 74 वा गणतंत्र समारोह क्लब महेंद्रा मसूरी द्वारा गतिरोध उत्पन्न किए जाने पर क्षतिपूर्ति आश्वाशन के बाद विमेंस ग्रुप इंडिया द्वारा 76वा स्वतंत्रता समारोह निम्न दोनो सदस्यता के माध्यम एवम् 3-3 किप्लीमेंटरी नाइट ( क्षतिपूर्ति जनवरी 31-3 फरवरी 2023 ) सभी हॉलीडे 23 दिन मिलाकर अगस्त 2023 के पहले या दूसरा सप्ताह में कांडाघाट में 26 सदस्यीय सिनियर सिटिजन हेतु कॉरपोरेट ऑफिस क्लब महेंद्रा बुकिंग देने का भी इच्छुक नहीं है ।
अतः आपसे अनुरोध है की अविलंब तुरंत कार्यवाही से हमे अवगत करवाया जाए अन्यथा हमे आगामी कार्यवाही हेतु भारत सरकार को मजबूरीवश लिखना पड़ेगा ।
धन्यवाद।
निवेदक
जसवंत गोयल दादरीवाला क्लब महेंद्रा ID 30849
( नेशनल चीफ ह्यूमन राइट्स एंड एंटी करप्शन फाउंडेशन ऑफ इंडिया )
चेयरमैन विमेन्स ग्रुप इंडिया जसवंत गोयल क्लब महेंद्रा ID 2969547
रजिस्टर्ड मो. [protected], [protected]

I had been writing since 1st March 2023 regarding cancellation of my GoZest membership taken on 25th Feb and request for cancellation was made on 1st March 2023.

Despite writing number of mails on [protected]@mahindraholidays.com and numerous calls made on the customer care ID, I have not received my refund yet. Everytime I make a call to ask about it I get a reply that it is under process.

Finally I had to speak to Mr.Deepak Kumar as he facilitated me in taking the membership, he reassured on 1st April through a whatsapp message that I can expect a refund after 4th April. It's already 11th April and I am still waiting for the same.

It's quite disappointing that I am getting such an experience from so called brand like Club Mahindra.

Thus requesting you to please expedite my case and refund my money as soon as possible as I am in urgent need of money.

Thanks and Regards
Urvashi Tarkar
Mob [protected]

I had written to ClubMahindra regarding the cancellation of my club Mahindra Go Zest membership no 3003358 on 1st March for which I got a response that our team will get in touch with me. I did get a call from your team and I explained my reason for cancellation. It was approved and I was told that I would be getting my refund back soon.

Since then I have made numerous calls on your customer care number to know the status of my application and everytime I received the reply that it is under process. Twice I was also told that I will receive calls from your side within 24- 48 hrs but I haven't received any call from your side ever. The last time I made a call was on 30th March. Since then I am awaiting a call back to hear from you about the refund but I haven't got any call yet.
I had even Forwarded all the mails which I had been writing since 1st March 2023 regarding cancellation of my GoZest membership taken on 25th Feb and request for cancellation was made on 1st March 2023.

Despite writing number of mails on [protected]@mahindraholidays.com and numerous calls made on the customer care ID, I have not received my refund yet. Everytime I make a call to ask about it I get a reply that it is under process.

Finally I had to speak to Mr.Deepak Kumar as he facilitated me in taking the membership, he reassured on 1st April through a whatsapp message that I can expect a refund after 4th April. It's already 16th April and I am still waiting for the same.

It's quite disappointing that I am getting such an experience from so called brand like Club Mahindra.

Thus requesting the clubmahindra through this channel to expedite my case and refund my money as soon as possible as I am in urgent need of money.

Thanks and Regards
Urvashi Tarkar

Club Mahindra has looted my money almost 400000. They are increasing the asf year by year. They r looting in everything i have already raised a complaint to cancel my membership but nothing happened. On 18th February i raised the complaint but got nothing in return. It has been 2 month but they are not replying of my mails. I need my money back.

Subject: Membership cancellation and refund

Hi

This is Pathy Chikkanna holding member ship of club Mahindra with membership number 2996457.I had been given false promises and pushed to take up the membership for which I had already paid close to 70000 Rs .I had been promised of round the clock assistance by Mr.Vignesh (Mobile Number[protected].when I had contacted him for my first vacation booking he didn’t reply to me for a weeks time and after a continuous follow up he came up with a reason to pay my EMI which was not even due and on his feedback I had gone ahead and paid the EMI too after which once again he was uncommunicative once again with great difficulty I had contacted this time he promised me he would get it done immediately but once again the same story he stopped picking up calls yesterday once again after many calls his mobile was picked by someone claiming his boss and he promised me he will ensure he will call me back unfortunately even after waiting for the entire day nee phone call and he is once again not picking up the call.This attitude of Club Mahindra is creating great amount of mental stress to me so I ask you to cancel my membership and pay back my money with interest .

Subject: Membership cancellation and refund

Hi

This is Pathy Chikkanna holding member ship of club Mahindra with membership number 2996457.I had been given false promises and pushed to take up the membership for which I had already paid close to 70000 Rs .I had been promised of round the clock assistance by Mr.Vignesh (Mobile Number[protected].when I had contacted him for my first vacation booking he didn’t reply to me for a weeks time and after a continuous follow up he came up with a reason to pay my EMI which was not even due and on his feedback I had gone ahead and paid the EMI too after which once again he was uncommunicative once again with great difficulty I had contacted this time he promised me he would get it done immediately but once again the same story he stopped picking up calls yesterday once again after many calls his mobile was picked by someone claiming his boss and he promised me he will ensure he will call me back unfortunately even after waiting for the entire day nee phone call and he is once again not picking up the call.This attitude of Club Mahindra is creating great amount of mental stress to me so I ask you to cancel my membership and pay back my money with interest.

I'm Bir Davinder Singh and I had visited this resort on 26th March 2023 to 31st March 2023 in Varca Goa . I have already paid the member guest fees while booking this resort, but on the day of checking out they included it again in the bill .So, please refund my guest fee payment . Further bill and payment copies attached below also send in your email I'd.

Hi - I am a GoZest member of Club Mahindra and have a very bad experience with bookings. First we joined ClubM as STU member and changed our mind not to go with-it in a week time and asked for a refund.. but they forced to join us in a GoZest to feel experience with... so joined gozest with no interest to experience the feel, but later we didn't get any booking we asked for and month flies.. and finally they booked some place and we are waiting for the time to go but now they asked us to pay the remaining monthly installment amount to continue with out bookings else they are saying we are not eligible to stay in the resort. I paid my initial amount 48, 332/- INR and asked for refund and they put me in gozest and now they are asking for remaining amount to continue my membership... instead they should have refund my amount initially to avoid all this.

Member ID: 2994141

On January 7th we were called for a meeting by Mahindra Holidays in Taj Club House regarding they anniversary. On Courtesy basis we attended the meeting. There they discussed about the Holiday Plans such as 3 years Package – with Every year 6 nights / 7days (600 Points) and addon 2* 2 nights 3 days complimentary stay package + 9000/-Rs Amazon Gift Voucher, and compelled us to pay the amount of 40000/- Rs(Through Visa Card Payment they swiped 35950/- at 10% discount) saying that it’s a one day offer. After a week 14th January I received a verification call which didn’t say about the complimentary stay + 9000/- amazon gift voucher which I insisted. Then after 3 days Mr.Thiru confirmed me about the above two in whatsapp. And now after so many days when we enquire about the same, he is not responding in a proper way and dogging us. Which is creating the mental stress and also, we couldn’t plan a trip and travel in an early basis. My Member ID:2999705. My cancellation case number[protected] .So many times i have followed up with customer care, but i am not getting solution. So kindly cancel our package plan and refund our amount as early as possible.

Would like to cancel my club membership for the following details:-
1) We have got the worst experience from the club team. The representative only attended the call during the registration. Even after we took membership he is not picking up the call for any concern or enquiry.
2) we booked for the club stay but unfortunately we were not able to turn up for the booking due to medical emergency.some executive called to confirm the booking 2-3 days before the booked date and we informed we are admitted to the hospital so we would like to cancel the reservation for the date. After we returned from hospital when I checked out our login it was found that the cancellation was not made by the executive and it is marked as the points are utilised for 2 days stay. We raised the complaint through mail several times and it was the same cut copy mail recieved from the team.not even addressed our redressal. I would say this is the worst club to join with.

3) The hotels are full most of the time we plan our trip and it is found this as the worst decision we made to take a membership with this team.

So, we want cancel our membership and refund the amount we paid.

The sales representative upgraded my season from white to red making false claims and promises. The sales representative guaranteed that by upgrading to higher season, I would be able to get rooms when I want. However, it is not happening, I am still not able to book rooms as it is always WL. I searched over the internet and found several users complain about unavailability of the rooms.

I mailed to the support saying that I want to downgrade my membership and the advance I paid for upgrading should be adjusted for the yearly charges for membership, however now support is saying that they don't have the policy of downgrading and hence cannot do. This is pure cheating and mental harassment