Club Mahindra Holidays Complaints & Reviews

I bought a Gozest club Mahindra membership with a downpayment of 35950 Rupees, on 22 Jan 2023 which is sold by their sales representative to us by manipulating us.
After thinking about it, patiently I decided not to go with it and send the mail for membership cancellation to their official Email id [protected]@mahindraholidays.com on 23 Jan 2023. I got a reply that my request will be processed in 2 working days, for my Member Id: 3000801 and generated ticket Id: [protected], the next day I got another mail that my request will be processed within 4-5 working days.
Since then, I did not get any information from the club Mahindra side about my cancellation status even after 5 working days as mentioned in their mail.
So I called them on the helpline number to know my refund status and their reply is " your service request is open because it will be approved by higher authorities, they will call you within 48 hrs". So after 48 hrs, I called again and their reply is the same as before with the addition that, they raised another complaint and marked it urgent and this time surely I will get a callback, but I didn't, since then I have called them many times and their answer remains same that, I get their callback within 48 hrs,
Since I raised my membership cancellation request neither their 5 working days completed nor my refund status initiated or even confirmed.
Please help me with my refund.

I have request for the cancellation of my membership on 2dn Feb2023, but still not i didn't got any response from the team. My money is blocked and need the money back due to some emergency. No proper response from the customer care and mailed to all level but no care to response the customer queries. I am really frustrated the way they are treating the customer and also it create a mental torture for me.

It is my sincere desire to cancel the Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

I had purchased membership on 26-Jan-2023 and submitted my cancellation request on 28-Jan-2023. However, till date apart from customary acknowledgement of request no further action has been taken.

It has been over 25 days and it is becoming very frustrating day by day. I never expected this kind of response from such a premier organization. Very disappointing.

Please help to cancel my membership and refund the membership fee paid immediately. Also disable the EMI auto debit. I am giving my membership details below and attaching photos of payments and EMI auto-debit registration

Membership ID : 3001135
Purchased On : 26-Jan-2023
Payment done : 64831.00 INR
Payment method : UPI via ICICI Bank

FRAUD ALERT! STAY AWAY FROM CLUB MAHINDRA!

We took membership on 31st Oct 2021 and we were made false commitments by Mr. Anup Tiwari and Mr. Sahil Raj. It's a fraud company and do not give your hard earned money to them. Also they don't attend you much once full and final payments are made.

1) I was given 1 month free RCI holiday with my membership but later on they are saying that locations are very limited, however at the time of taking membership we were told we can go to any place and shown the RCI Booklet. Till now we did not get any booking.

2) RCI points given to us expired without any information. We were not told about the expiry of such points.

3) I was told if I will make the full payment within 3 months I will get Rs. 13, 000 Cash Discount but they only gave Rs. 10, 000.

4) We were told price of food at Hotel will be nominal but they are very very high. Around Rs. 5, 000 per day.

5) THE WORST PART YOU WILL NEVER GET BOOKINGS. It will always show room not available, however non- members can book anytime from many platforms.

My hard earned money is stuck. Please stay away from such fraud company.

Name:- Vibhor Garg

Membership ID:- 2960507

Mobile:- [protected]

I applied for Club Mahindra membership in September 2022 and paid
Rs 33125 as initial payment. My membership (membership id 2988352) got activated on 7 Nov, 2022. As per discussion with sales representative (Rahul) of Club Mahindra, I had requested him to reserve the Club Mahindra room in Goa in October, 2022. On Nov 7, 2022 when the first installment was due, he told me that room is booked, however I need to pay the first installment to release the booking from the company end. I made the payment of first Emi of Rs 7464 in Nov, 2022. But even after about 20 days, when he did not give me confirmation on the booking, I contacted the company representatives. They told me that no such booking is made and also refused to provide the booking in their resorts on the requested dates (from 3 Jan, 2023 to 7 Jan, 2023). I found this membership is useless to us as I cannot avail the benefits at our desired time. Hence, I sent the email to company to cancel my membership and refund my money. However company is not willing to refund the money.

Please help me in getting the refund from the company.

Thanks
Neeraj
Membership id - 2988352

Hum approximately 10th feb ko 12.30 pm ko entered kiya uske bad “Bhavya” naam ki receptionist ne bola ki aap wait kijiye room is getting ready i said ok, u wont belive 45 mins ke baad Bhavya bolti he ki room ready ho gayi he toh “Baggi means small car” aa rahi he for drop.. 5-6 baar follow up leke bhi baggi nahi aayi and literally bhavya dusro ko unke room tak le jane me busy ho gayi, itni worst service thi ki 30 mins ke baad means 1.45 pm ko baggi aati he pick karne ko.. And one more thing sab guest ko welcome drink de rahe the but hume welcome drink diya toh nahi but yaha kuch aur hi dekhne mila.. such a worst behaviour from Bhavya in munnar.. I visited too many places in club mahindra but this was worst experience in munnar.. I wont recommend munnar to anyone due to this type of worst service..
One more complaint about food-: we ordered french fries, wo itna oily tha uski wajah se mera son bimar ho gaya.. worst experience in food also..
My complaint take it seriously and take action as earliest..

Dear sir, Not a day passes when I don't get four- ten spam mails from Club Mahindra Holidays. Repeated complaints to the company have not yielded nay results.. I fail to understand what this cheap worthless ccmpany gains by sending out so many spam mails. From where they buy data or steal it from I don't know. Further their bosses don't tire of sermonising others.

I am member of club mahindra my membership no 1215368 i had book alibhaug resort as booking started and on 12 feb is my anniversary and we have been waiting for long time please make our anniversary awsome waiting for your postive rely

I took Club Mahindra Membership in 2021 and since COVID had not fully subsided and my children also getting affected by it, we could not make travel plans till Mid 2022. I had been promised Resort Credit Points when I was being lured to buy the membership with no clause of their expiry explained to me by the executives at Bhopal, Mr Siddhanth Nigam. The Points were suddenly deleted from my account without intimating me through SMS/ email or call. The inventory of Club Mahindra is very less to cater for members and the resort rooms are always booked. I feel cheated with all these experiences. Please help me out

Hi Team,

I am Vishnu R. I have joined the Blue membership of Club Mahindra on
14/01/2023 which was held in SRM Hotel, Trichy and my *Member ID is 3000204*.
Due to some personal unavoidable reason, I would like to cancel my
membership immediately. And *request you to refund the total amount paid
(ie. Rs.110851/- )* to the bank account which was given to your team.Here, I have attached
the payment transaction statement screenshot for your reference. This is the complaint i have raised to our team on 16/01/2023 I have got the reply mail that our team will reach you within 3-4 working days but still I haven’t got any call or mail from your team please look into the problem and resolve it asap.

Hi team,

I am Vishnu R. I have joined the Blue membership of Club Mahindra on
14/01/2023 which was held in SRM Hotel, Trichy and my *Member ID is 3000204*.
Due to some personal unavoidable reason, I would like to cancel my
membership immediately. And *request you to refund the total amount paid
(ie. Rs.110851/- )* to the bank account which i have shared to the club Mahindra team.Here, I have attached
the payment transaction statement screenshot for your reference. This is the complaint I have mailed to your team on 16/01/2023 and I have got the reply mail stating that our team will reach me in 3-4 working days but still I haven’t got any call or mail from your team please look into this issue as soon as possible.

I would like to bring to your notice that I have cancelled my membership on 16th January 2023 . I purchased studio white membership on 15th Jan 2023, membership no allotted -3000314. After doing continuous follow up and not getting any action based response, I am writing this email with heavy heart and being deeply stressed out for my money.

When I got a call from the verification department, I got to know various misrepresentations that were made by the executive who visited my place for selling the membership and I believed him in good faith considering the brand name of Club Mahindra .

Since the cancellation email sent by me, I have not got a single call from the cancellation team even though the standard TAT mentioned was 4-5 days, which has been completed.

I have purchased club mahindra membership in november 2021. I have paid appx 3 lacs. now currently i am going through financial crisis & couldn't manage to pay emi's. i requested club mahindra for cancelation & refund, but they refused for any refund.

I had applied for a CM membership (MAF No. 300356) on 18/16/2022 and had paid an advance of INR 49, 182 towards the same. However after going through online reviews and personal experiences of my friends who had memberships, I decided to cancel my membership the next day itself. I had to write several emails to them to get to agree for a refund. Finally on 14/07/2022 Club Mahindra promised to refund my money back within 90 working days. As of today (17/01/2023) they have'nt kept their promise and still asking me to make the rest of the payments as if they have no knowledge of my cancellation. This company is bogus and fraudulent and I am forced to register a complaint against them.

Membership cancellation was requested the very next day after registration, but company does not take proper action to cancel and refund the downpayment made. The date of registration is 18-Dec-2022. Date of cancellation 19-Dec-2022. Downpayment made 30, 380₹.

Name. Poognkuzhali
Email id: [protected]@gmail.com
Contact no. [protected]

Membership Id : 2987058
I opted for GoZest membership and have paid initial amount of 33000 and opted for emi for 12 months..I have paid three emi of Rs.7464 and due to my financial constraints i was not able to pay the emi further..So i requested for cancellation of my membership, they told i wont be receiving any refunds and still i am okay with it..All i asked is for membership cancellation..But they are delaying and everytime i asked for them they say that the team is working on it..I am tired of it since it crosssed two months of writing cancellation mail to them..I am getting message to pay the emi..I am afraid that like banks they would be having Gondas collection agents to collect the emi..I am already in lot of debts..Please help me to get cancellation of the membership and i am okay with no refund also..

Member name Vasudha Mane Deshmukh
Member ID: 2815501
Mobile number - [protected]

Cancellation refund not received even after 6 months.

I have financial and medical emergency and need money on urgent basis.
This is so frustrating that still I have not received any refund.

I have already contact company via email and phone and still not get any refund.

Requested cancellation on 2nd Jan after purchasing membership on 29th Dec. There has been multiple mails being send but there has been no resolution. As per policy mentioned in the purchase document, I am liable to get full refund if I cancel within 15 days.
Member I'd 2998971. I have tried contacting multiple times but no resolution.

Hi,

Last November 3rd 2022, in Coimbatore TATA Tafe Mahindra club had arranged campaign for CLUB Mahindra Anniversary. Sherif relational Manager is the person i sopked and purchased for one year holiday pack, we never accepted for 3 years, as we totally paid for one year tourism. From yesterday from Mahindra club have auto debited EMI from my account, i never accepted for the auto EMI debit, how they are able to take my money...

I became a member in November 2022. As I was surfing and looking at partner hotels of Club Mahindra while planning a trip, my points were deducting without any confirmation, order or payment from me. Initially I was told it was a technical error and my points would be restored but it has been a nightmare with no resolution. The agreement is so one sided that if you want to cancel the membership you lose all the money you've paid. I am now...