Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
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1197
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
62
down
41

Phone:
Phone:
up
19
down
22

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

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F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1197
Pending
38
Resolved
985
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (99)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — refund of money against the cancellation of membership. not used a single facility of the club. [Resolved]

 krupalidn on Sep 18, 2017
This is to inform you that i took club mahindra membership in the month of july'17 but before the completion of one month my situation changed and i decided to cancel my membership. I immediately informed the company and requested to refund my money as i had not availed any of its facilities. The company is denying giving reason that its against its policy....
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — withdrawal of membership application form: aug/2017/25 yrs/180469 [Resolved]

 sudhanshu.kumar22 on Sep 18, 2017
Dear sir,

Mahindra holidays & resorts india ltd,

I would like to withdraw my membership application under the clause
Part c, 8.1 of the agreement. I would like to claim full refund of down payment rs. 37220/- under above mentioned clause.

My maf number is 180469. (Refer copy enclosed)
The application was filled in by your sales rep mr. Murad khadpolkar (Sales agent id: 15528) on 17 sep 2017 at colaba, mumbai. The down payment amount of rs. 37, 220 was deducted from cc account at 1358 hrs on 17 sep 17.
Pse expunge all credit card...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — fake promises and fail to perform [Resolved]

 amanjaiswalid on Sep 15, 2017
Hi,
My name alok jaiswal, i purchase the membership dated (01-may-2017) from clubmahindra resorts and richa kashyap (Mobile no. [protected]) attend me as guest. And tell all the things about their membership. They charge the initial amount with rs.12000/- with me and took my kyc on mail and fillup the membership form in front of me after that gave me copy of membership form and said that all membership kit will be deliver at may home with in 15-20 days. After 25 days i contact with richa kashyap who is executive in that company she told me there is little delay to process the membership and...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — refund of 10% advance payment for holiday booking [Resolved]

 guptadc on Sep 14, 2017
Consumer complaint
Date : 06-sep-2017 through www.consumercomplaint.in

Complaint – refund of 10% payment made through down payment of rs 34534.00
Membership no 1611059

Dear sir,
Since we are unable to pay the balance amount we had request to refund the down payment which the company has not responded so far.

Since we have not availed the services request you kindly help us in getting our issue addressed at earliest

Details are as follows –
Agency – mahindra holidays
Membership no – 1611059
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — worst services and behavior by executive [Resolved]

 arun jv on Sep 14, 2017
Sir,
Me club mahindra ka member hu mera membership no. He 2749960. Mene ye membership li taki hum log holiday njoy kar sake... Bt kaha se enjoy karenge jisne ye membership di woto phone hi nahi uthate naa wo hraday bhai uthate he or naahi wo parth bhai jinhone membership dete samay badi badi batein kar rakhi thi aapko plan karna ho muje phone karo ye kar dunga wo kar dunga sab arrange karva dunga... Itne point dunga itni holidays dunga... Kuch bhi nahi kiya... Club mahindra k naam par logo ko bewakuf bana rahe he or loot rahe he dono... Kya karvaega wo usko baat karne ki tameez nahi he......
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cancellation of enrollment [Resolved]

 apr_bharat on Sep 12, 2017
I joined club mahindra membership on 26 august 2017. My membership id 2776854.

Their representative misguide me and hide their asf charges, nothing told us about cancellation preocedure. I paid 40k down payment via credit card. Their representative fraudulently take mandate for emi deduction from credit card without explaining me.

On 7 september 2017 i received email from your side explaining membership charges. Then i saw asf charges and send mail on 10 september 2017 for my cancellation and refund my down payment. No response from your side regarding cancellation...
Complaint comments  Read comments Complaint category Travel Agents

Club Mahindra Holidays — regarding refund of rs.14200/- [Resolved]

 dineshk singhal on Sep 11, 2017
Club mahindra executive mr. Tushar malik comes to pc jewellers yamuna nagar on 09.03.2017 and takes the amount of rs. 14200/- from my debit card for club mahindra's holiday membership but due to family problem i cannot able to pay the whole amount so i requested on 12.03.2017 to the executive for refund of the money. But no action has been taken till now & executive not picking my phone from last month....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Club Mahindra Holidays — membership of club mahindra [Resolved]

 adityatyagiphysio@gmail.com on Sep 10, 2017
Dear sir

Dated:10/09/2017

I would like to withdraw my membership application under the clause.

I would like to clame full refund of down payment of rs.37220 under above mention clause,

My form number is aug/2017/25yrs/180377
(Refer copy in close)

Also please find in closed copy of orignal application signed in orignal by applicant and co applicant and recevied on 07/09/2017 by club mahindra.

Date of filling application 07/09/2017

Date of payment 07/09/2017

Date of canciliation...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — delay in refund on cancellation of membership [Resolved]

 abhis8091 on Sep 8, 2017
Subject: refund of club mahindra membership payment.


I have taken membership on 1st june and cancelled the very next day and i received email from club mahindra
On 06th june 2017, regarding cancellation of my membership and refund of rs.37, 000/- within 90 days.

But then it is very sadly observed that no executive from your company is responding to my request for refund of payment and no information is provided to me regarding the status of my refund process and only automated mails with false assurance of contacting me within 3/4 days is forwarded...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — all type of negligence [Resolved]

 Shashank tiwari rjn on Sep 8, 2017
नमस्कार,

बड़े खेद के साथ यह कहना पड़ रहा है कि क्लब महिन्द्रा की Purple 2BR जैसी प्राइम मेम्बरशिप के बावजूद मेरा अनुभव बहुत बुरा रहा है. मैं अब किसी को भी मेंबर बनने का सुझाव नहीं दूंगा. मैं मई 2017 में परिवार सहित केरल गया था लेकिन सारे रेसॉर्ट...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — inordinate delay in refunding [Resolved]

 Dishaa Singhal on Sep 8, 2017
I had raised a request for cancelling my membership id 2760200 in the first week of june and after repeated follow ups on phone and mails on this, i got a response club mahindra on 29th june that my refund would be processed and credited within 60 days i. E latest by 27th august for the cancellation id – 070029. After waiting till 31st august for the refund to come in, i wrote a reminder on 1st september and after 2 days your team sprung into action. I got a call from akash soni that my refund would happen in 15 days since there was a techincal issue. When i asked him to either expedite the refund...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — annual maintenance charges [Resolved]

 Sunil Sodhai on Sep 7, 2017
Dear sir, your sales executive explained me about membership plans and i paid the down payment of the membership fees, later on i got a confirmation call from club mahindra chennai office they explained me about the plan but they also told me that there will be annual maintance charges, which i was not aware of so i told them about this, and asked them if there is amc, than it will not possible for me to get membership.
Thereafter i got the message on my mobile that your membeship id is 2776846. I contacted you sales executive two three times and wanted to know, why membership is not being...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — need to cancel my membership [Resolved]

 akhil v soman on Sep 6, 2017
Hi all,

My name is akhil v soman and my membership id is 2765010.

I would like to cancel my membership due to the following reasons

1. At the time of joining the customer service executive did not informed me regarding the annual maintenance fees even after i asked them regarding any hidden charges, when i got to know regarding this from the confirmation calls from your call center i inquired again to the sales executive and they said i dont have to worry its waive able and i dont have to pay anything. So first reason i want out is they didnt provide...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — services of executives [Resolved]

 Huzaifa mehsana on Sep 6, 2017
Sir,
I am member of club mahindra. My memebership no. Is 2748730. We get into this membership on womens day through parth barot and mr. Raday from ahmedabad who is an authorised executive of club mahindra his contact no. Is [protected]... I asked him to book my room in binsor bt he got me room in another hotel not club mahindra resort. Whenever i ask him for bookin he always makes excuse in first time that not available and all that.. Not just mr. Barot but his senior mr. Raday is also not receiving call. Whenever they receive they tell us "je karvu hoe karilo" i dnt care.. They both are...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — refund for cancellation of membership not initiated even after 3 months. [Resolved]

 Vinod7158 on Sep 5, 2017
Hi,

Customer id[protected]

I took club mahindra membership on 31may'17 and paid the complete amount same day and after eveluating everything, i asked mr. Dharmendra chaturvedi to cancel it on next da1st june'17.

Before registration, they told us it will take 21 days to refund the complete amount if membership is cancelled, however the same statement has been changed from 21 to 90 days. Even after 90 days, we kept calling customer care and but didnt get any information regarding the refund & mr dharmendra has stopped picking up calls.

This...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — application cancellation - jimit shukla - june/2017/25 yrs/177734 [Resolved]

 Jimit Shukla on Sep 5, 2017
Hi,

I was approached by your sales team member named ashish mahendra. He explained me and was convinced to take up the blue studio membership. I asked him to give me few hours to think over it and go through the terms and conditions so that i may discuss with my family n friends. But as instant decision was to be made on completion of presentation, i blocked the membership by paying 10% down payment of 27, 680/- on 02/09/2017 14:40 pm.

After going through the terms and conditions of documents signed i came across clause that there is annual subscription fees (14, 750/-...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — fraud by company and suffering to customer [Resolved]

 Nirav Malaviya on Sep 4, 2017
Dear sir,

We have taking a 4 (Four) membership on 24th march at that time they are offering membership with benefits.

1) 30, 000.00 cash back after 3rd emi
2) after 3rd emi first you go for holidays after you deside for continue.

Mr. Perminder singh was committed all the offer and they told us offer was only today before end of the day that's why we have pay at 10.30 to 11.00 pm that day
And mr. Perminder singh also committed for booking they told a you just sent me a mail for booking i have done everything but after booking mail they are...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — poor cancellation policy - i want my membership 2652114 to get cancelled [Resolved]

 poojarp on Sep 4, 2017
I have been requesting for the cancellation of my membership 2652114 for a year now but there is no mail from club mahindra stating the cancellation.
Why do i receive mails regarding asf payments and other holiday mails from mahindra club even after requesting cancellation?
Why don't i receive a mail stating that your membership has been cancelled?
Also i have received no refund inspite of not using a single holiday
I want to get rid of this membership as soon as possible, i have been sending numerous mails regarding cancellation but received no reply.
Please cancel...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — inhuman refund policy [Resolved]

 Kyoumar on Sep 3, 2017
My club mahindra membership 2107069 was cancelled without giving a single holiday. I kept on trying but could not use. Online booking use to show error and on calling customer care no response.
I stopped payment and asked for refund. They told me there is no refund done. I requested them that i am not earning and need money but still they stuck to their refund policy. It's poor than lynching on gun point. Imagine product not delivered but still money forfeited. Nobody talks about cancellation policy and we expect them to be ethical. But this is what we get in return. I need my money back...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — regarding refund of money after cancellation of club mahindra membership [Resolved]

 Simran82 on Aug 31, 2017
Hello everyone
I have taken the membership of club mahindra membership with id 2768948.
After evaluating everything, i decided to cancel my membership within 7 days after its start... I have mailed a number of times to club mahindra email id but all goes in vein. No satisfactory reply from their side. Refund process takes only 40 to 45 days but in my case it has been more than 60 days.
No official revert back to solve my problem.
It is really a mental and financial harassment from such a popular firm.
C
I have called them a number of times on their customer...
Complaint comments  Read comments [1]Complaint category Other

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