Club Mahindra Holidays Customer Care
Mahindra Holidays & Resorts India Ltd.
Customer satisfaction rating: 83%
Submit a Complaint
1325
COMPLAINTS

Club Mahindra Holidays Customer Care

Mahindra Holidays & Resorts India Ltd.

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Address
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road
Chennai
Chennai District
Tamil Nadu
India - 600 002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
68
down
51

Phone:
Phone:
up
32
down
28

Fax:
Fax:
+91 44 3027 7778  
+91 22 3368 4721  

Additional info
Contact Details

Feedback

F.A.Q.

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road,
Chennai – 600 002, Tamilnadu
Tel: +91 44 3988 1000
Fax: +91 44 3027 7778

Corporate Office
Mahindra Towers, 1st Floor, "A" Wing, Dr. GM Bhosle Marg, P.K. Kurne Chowk, Worli, Mumbai - 400 018
New Membership: 1800 209 2345
Member Bookings: 1860 210 1111
Fax: +91 22 3368 4721

View More Information...

Customer satisfaction rating
83%
Complaints
1325
Pending
37
Resolved
1093
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:30 am - 06:30 pm
Tue09:30 am - 06:30 pm
Wed09:30 am - 06:30 pm
Thu09:30 am - 06:30 pm
Fri09:30 am - 06:30 pm
Sat09:30 am - 06:30 pm
SunClosed

Club Mahindra Holidays related photos (110)

Club Mahindra Holidays Complaints & Reviews

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Club Mahindra Holidays — refund refund refund!!! [Resolved]

 Rakshit24 on Jan 27, 2018
Dear club mahindra,
I dont know how many times i am complaining regarding refund which i paid to you when you came to me and begged for taking membership. Now after reading this you will tell me to text you on facebook and as always i will text you on facebook and you wont reply. Customer ko aur kitna pareshan karoge. I think i should write a suicide note mentioning club mahindra stabbed me with 1.5 lakhs. What say?...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — refund for cancellation of membership [Resolved]

 Abhijeetbambal123 on Jan 27, 2018
I took club mahendra membership on 30th dec 2017 and requested to cancel my membership on 3rd january 2018 as mentioned in terms and conditions if i cancel membership within 10 days i will get complete refund. Several times i have called and mailed customer care to know the status of refund but they are just saying that it's already cancelled but cannot update on status of refund. I even told my sales manager about cancellation and want to know about refund status he said it is cancelled and already in process but i had not got any refund till date not anyone ready to reply. Whenever i had mailed...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — non availability of booking [Resolved]

 Sunil Chanda on Jan 26, 2018
I have taken club mahindra membershipin year 2008 with intention to spent premium time with my family. I have opted for blue membership, however never got the booking. The only booking i got was for varca beach goa resort. Thereafter, wherever i contacted club mahindra for booking and always got response that resort is already full. I was recommended to upgrade my plan from blue to white so that it will be easier to get the booking. I too agreed but the result the same due to which i stop making asf payment yearly. It does not make any sense to make the yearly maintenance payment and there is no...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — termination of cm membership and refund my initial amount

 gjGauravjain on Jan 25, 2018
I have taken your membership on 17 dec 2017 and paid 37k for that. After that i requested our rm to reserve our hotel booking for srilanka for feb 2018 for that he said yes. I also agreed to pay three installments in one go so that we can go ahead with our bookings. I followed up with out rm multiple times and he dint have all the details about the properties, how to book, whether we can book or not. Every time he gave some # reasons and after 8-9 days he said we cannot book for that property. Then we said pls cancel our membership and we want the refund. He said we will get that in sometime and...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — resolved [Resolved]

 rashmirasi on Jan 24, 2018
I have been struggling for past 3 and a half months to get my much deserved money back.
Have made numerous calls to club mahindra customer service for the same. During this time i have chatted with many customer representatives, a new voice every other day that i now have lost count.
Every time i had to startwith explaining them my problem. This was getting frustrating for me and i had almost lost hope that i will get my money back.
Until one fine day mr sheikh salim, took my call and assured me that he will assists me in my issue and be with me till it gets resolved. He has...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — I am most satisfied with their membership. join me

 Omkar Jaggi on Jan 23, 2018
Hi. everyone I am Omkar Jaggi and I had purchased a club mahindra membership a few years ago and since i only utilized about 5-6 days of holiday and remaining all my days lapsed. I am tired of their CUSTOMER CARE and their ### service. I am tired of them cheating me. I needed the money they took from me. It has created economic problems in my life. Because of this I created a facebook page- HTTPs://WWW.facebook.com/clubmahindraconsumer.
I am going to fight them with all my strength and I am looking for people who are willing to fight with me. Dont worry this wont cost you a penny. I will manage...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — false promise made and challenges with room availability [Resolved]

 KohilaRaj on Jan 23, 2018
Hi,

My membership id is 47868. I recently upgraded to Purple Studio from Red 1BR based on the promise made by Club Mahindra Sales person -I will be getting all the benefits of Red 1 BR in Purple Studio as well. However, when I tried to book a 2 Studio during Red season, I could not and got to know from the customer care that I cannot avail.

I tried contacting my relationship manager. Another promise made by them that Purple members will be having a relationship manager and will assist us at any point of time. Name with contact number was shared. But no response from...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — holiday service [Resolved]

 Jayesh1978 on Jan 22, 2018
Is club mahindra a really prestigious service provider??? They charge hugh money in the name of membership and cheat people... Red membership has no value at all... When the membership was sold there were only 1% or even less days of purple membership days... But now there are more than 5%... All major holidays are purple season... Leaving all useless holidays for other seasons... I doubt whats on offer for other seasons...in few years from now they will only have purple and red season... And nothing for blue and white... Big cheaters...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — no slots available to book [Resolved]

 Hima10 on Jan 22, 2018
I recieved 3 days complimentary stay at any of your resorts when i bought by xuv in may 2017. Since may 2017 i have been trying to book 3 days stay at any of your resorts but i am not able to find a slot and all seem to be blocked. I called your toll free number and they asked to check at start of every month. I am doing that since last 6 7 months just to realize that all resorts are booked and cant find a slot for consecutive 3 days. What is the point in gifting vouchers when you cant accommodate??...
Complaint comments  Read comments Complaint category Travel & Vacations

Club Mahindra Holidays — reimbursement of membership fees [Resolved]

 puja bedbansi on Jan 21, 2018
Hi
I am puja bedbansi new member of your club mahindra my id is 2794153 as i have seen no proper co ordination from your side your sales representative have give us all false information about your package i have paid rs.37, 000 as 25% downpayment. When we told her to tell us the process to reimbursement of money, your representative is telling us that she is irritate to answer our questions.. We want to know the process to withdraw our membership. Your service is worest i already today my friends not to take this membership. Already send complaint to your head office also but still no reply....
Complaint comments  Read comments [3]Complaint category Other

Club Mahindra Holidays — voucher not send on mail [Resolved]

 Advocate Virendra Singh on Jan 19, 2018
3days 2nights club mahindra holiday vouchar
1couple movies voucher,

Hotel sdc pride, behind raj mandir cinema, mi road, jaipur

Be with your wife and comfortable for 45mins to get details about offers and product. Attend on 12 jan 2018
Sir attend & you say voucher come on mail tomorrow but not receive till-time on
Mail i'd virendra0991@gmail.com
Ya
Dimple0439@gmail.com...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — cancel my membership [Resolved]

 javid vahora on Jan 17, 2018
Submit a complaint
We joined club mahindra with big dreams of great holidays, but unfortunately due to poor customer service and no call back responses, we have not succeeded in availing any of the free or paid holidays so far.
So we have decided to discontinue our membership. And i have not many more paymnet
My membership no is 2767655

I therefore request you to kindly discontinue my membership and refund the amount paid by me.
Thanks...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — misbehavior by event staff,mahindra holidays. [Resolved]

 kinchit.khamar on Jan 17, 2018
Dear Sir,

We had attend 45 minute seminar at Hotel Four points by Sheraton, opp. Gujarat College, near Ellis Bridge, Ahmedabad on Dt[protected] at approx. 8.15 pm.

Before attending this 45 minute session, i got lots of phone calls from no-[protected], Diya since last 1 month.Once i refuse this offer to attend this session as i am not convenient for it, your telephone caller again call me next month for the same and this time i agreed to attend this at approx. 8.15 pm on Dt[protected].

After attending 45 minute session i refuse to purchase any offer...
Complaint comments  Read comments Complaint category Other

Club Mahindra Holidays — non- availability of resorts [Resolved]

 Angel Bennet on Jan 17, 2018
We joined club mahindra with big dreams of great holidays, but unfortunately due to poor customer service and no call back responses, we have not succeeded in availing any of the free or paid holidays so far.
So we have decided to discontinue our membership.
My membership no is 2760329
I have made the following payment so far:
1. Down payment - 35, 700
2. Four emis of 29, 400 each
3. One asf payment of 14, 711
We have paid rs 1, 68, 011/- totally so far and availed no benefits.
I therefore request you to kindly discontinue my membership and...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra — not providing service [Resolved]

 Dr. Sandeep Kaul on Jan 17, 2018
I have bought the club mahindra membership one year ago.
Me and my family were promised free holidays both in india and abroad.
I am trying to book a holiday for the last one month but neither do they respond through email or through phone.
It takes nearly 30 mins to get through to the call centre and they call centre executive doesnt know anything.
Even the rci membership is a ponzi scheme.
Every morning they will send an sms that we tried calling you but your number is unreachable....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Club Mahindra Holidays — worst service need refund [Resolved]

 Raja Jayaraj on Jan 17, 2018
I am jayaraj my memership id 2731617. I took membership at december 2016 and i pay 12 emi and asf amount for a year all together rs. 120000. I used your one day trip where i felt totally fedup with ur service and accomodation. When iam taking membership club mahindra staff says that we have self cooking facility and so many facility but in true there is nothing will be provided. So i didnt like club mahindra membership its totally waste of money. So kindly refund my money as soon as possible. I spoke regarding this issue in customer care they never care about it....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Club Mahindra Holidays — club mahindra membership cancellation - inexperienced attitude of authorities [Resolved]

 mittal.nik90 on Jan 15, 2018
I became club mahindra member few months ago, upon registration i found that club mahindra properties are always occupied and i decided to cancel the membership as it was of no use to me. Initially member relations team contacted me and pushed me to stay with the membership, but i insisted upon cancellations. Now it's been 3 weeks no one is replying my emails. They are showing rude and inexperience behaviour with the customer. At times they want to make customers they keep on buzzing customers through emails and phone calls now when i require them they choose to remain silent over the matter. The...
Complaint comments  Read comments [1]Complaint category Other

Club Mahindra Holidays — frustrated - want refund//cancellation of membership - 2793966 [Resolved]

 shijovb on Jan 14, 2018
“please beaware club club mahindraand don't take their membership.”

This is really frustrating to write an email about one of the worst situation im facing now.
I got call from club mahindra dubai office on last 12/12/2017 for appointment to explain about club mahindra membership, executive mr shadab akhtar & mr raj joseph (Team manager) came to meet me and insisted to take membership. I took membership of white studio category after much duscussion and i given confirmation to make payment of aed 2097 (Inr 35360) via credit card. I got email from club mahindra on 10 january...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Club Mahindra Holidays — asked to attend presentation with false promise!

 chaks23 on Jan 12, 2018
Hi,
I got a call from [protected] on 6th of jan, a lady spoke saying that there is a 45 minute long presenation about mahindra holiday resorts in hilton international hotel, chennai. At the end of the presentation there is a free gift voucher that i can collect and i should attend this with my family members. The lady booked my time.

The next day onwards i got continuous calls from her asking to attend the presentation. I finally reached the venue by 6 pm. There were 2 calls for another person ([protected]) while i was driving to check if i am coming and one more when i reached...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Club Mahindra Holidays — useless membership [Resolved]

 deepak7731 on Jan 11, 2018
I have a useless purple membership of club mahindra as whenever we do bookings 2 and a half month prior to travel dates it never gets confirmed and this time i did booking for studio apartment in sherwood for 2nd & 3rd february 2018 and booking i did on 22nd november 2017 which is still on hold and our booking reference no is 606336 for my useless purple studio membership i’d 2280085 so i really don’t know what to do as club mahindra is not giving refund if we cancel the membership so it is useless being member of club mahindra holidays...
Complaint comments  Read comments Complaint category Travel & Vacations

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