Colive Complaints & Reviews

I tried to book a PG in Hyderabad. A guy named Ranjeet 1st showed me a PG under 8k. He took ₹2999 as advance deposit. When i went there for visit there was no rooms available for me. I asked for a refund( which they said would be refunded) but they assigned a different agent to me saying that he will show me a new PG under 8k. So he showed me another PG and asked for ₹1500 again as “Security Deposit”. When i went there the owner said that it’s ₹10, 000 for triple sharing. I asked for double sharing though.
When i asked for refund they 1st ignored me for 2 months. And when lastly i talked to them they handed the phone to their female manager ( who by the way was very rude and not helpful at all). She said it’s not refundable.
Then why did your agents are saying it’s refundable before taking deposit?
I want my deposit which is ( 2999+1500 = 4999) back.

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Address: Bengaluru

Fraud company, taken booking amount and when I want refund they are not responding, before payment they amount will be full refunded if at any point of time I feel dissatisfied and now they are not picking call, not replying messages. They will have to refund else I will file complain in consumer forum also.

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Address: Bengaluru

Colive customer care executive made false promises and taken booking amount, when I was dissatisfied with the service now they are ñot ready to make refund, not picking calls, not replying messages, before they promised to refund full amount and now they cheating, I am feeling cheated, kindly lodged complain against them.

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I stayed in Property Name: Garnet B_501 for a duration and paid the security deposit which I was told will be refunded and I raised the request for the same to transfer the amount from Colive wallet to my bank account but it's been more than 5 months and haven't heard from you people a single thing. I complained and raised this matter but didn't receive any response on the matter.

Booking Number: 157448
Property Name: Garnet B_501

PFA attachment for the refund of security deposit receipt.

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Address: Colive Jordan Sarjapur Road Marathahalli Bangalore

Website: www.colive.com

I raised my notice period in October 30 2022 and checked out on November 30 2022. I cleared all my dues when I checked out. I haven’t received my deposit back though I raised the notice period well in advance and cleared my dues. Now they are asking me rent when I have already moved out and are saying that they’ll take a legal action.

I also have not received my deposit amount back .

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Colive Customer Care

Dec 28, 2022

Verified Support

Hi,

Please share us your details so that we can check with the team regarding your status on the final settlement and share you the clarification.

Thank you.

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Address: sri ramnager block C , kondapur ,Telangana -500084

Website: www.colive.com

I, Sneha Ghosh checked in colive madison pg on 18/06/2022 paying 13 thousand as deposit along with monthly rent. As informed i have raised my notice period(7 Aug) month before vacating the property to which i have received proper acknowledgment and confirmation from the company (attached photo) . On the designated date when i tried to leave the Property (8th Sept) they were shouting at me saying that the notice period has not been raised...

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Address: Bangalore

I Reserved Royal Studio Doddanekundi Bangalore behalf of my friend on 28th November With 2999 and Colive Agent Told it's Refundable. Colive Agent Told me Room Rent is 14K and Deposit is 15K as he also checked with Owner but While I checked with Owner separately then Owner Told Room Rent is 22K so I trying to Checked with Colive Agent for My Refund as i don't want that room but he is not picking my calls and not Giving response my messages. He looted our money and doing Scam . I need help from your side now please . I am attaching all details and chat with Colive agent . Please help me now Colive customer care also not helping me..Agent Name Sailesh Kumar ( [protected]/[protected]) Colive Service Ticket Number SR250361

+12 photos

Dec 14, 2022

Complaint marked as Resolved

Till Now No response taken i need my money back please check on that

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Address: Bangalore

I Reserved Royal Studio Doddanekundi Bangalore behalf of my friend on 28th November With 2999 and Colive Agent Told it's Refundable. Colive Agent Told me Room Rent is 14K and Deposit is 15K as he also checked with Owner but While I checked with Owner separately then Owner Told Room Rent is 22K so I trying to Checked with Colive Agent for My Refund as i don't want that room but he is not picking my calls and not Giving response my messages. He looted our money and doing Scam . I need help from your side now please . I am attaching all details and chat with Colive agent . Please help me now Colive customer care also not helping me..Agent Name Sailesh Kumar ( [protected]/[protected])

+12 photos

Dec 14, 2022

Complaint marked as Resolved

I Reserved Royal Studio Doddanekundi Bangalore behalf of my friend on 28th November With 2999 and Colive Agent Told it's Refundable. Colive Agent Told me Room Rent is 14K and Deposit is 15K as he also checked with Owner but While I checked with Owner separately then Owner Told Room Rent is 22K so I trying to Checked with Colive Agent for My Refund as i don't want that room but he is not picking my calls and not Giving response my messages. He looted our money and doing Scam . I need help from your side now please . I am attaching all details and chat with Colive agent . Please help me now Colive customer care also not helping me..Agent Name Sailesh Kumar ( 8861653209/7787974670)

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I have made a payment of rs1500 in colive for looking PG in bangalore, but i found a better place to stay . I tried calling customer service but it was of no use at all, i would really appreciate if you process the payment refund to my bank account .
ADARSH C P
FEDERALBANK
IFSC CODE -FDRL0001042
A/C NO - [protected]

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Address: Banglore

Me and my friend booked a pg through colive in roopena agrahara. The guy we got connected to told us to pay 1999 each for the deposit amount and, his name was rinku colive as per the whatsApp name and in truecaller it was "ajay colove pg". After that we paid another 1000 each for reservation because we couldn't come in that month. When we finally came to the pg the we got to know there were no rooms reserved or booked for us. We called that guy and he assured the amount will be refunded . It's been it's the 4th month and still we didn't received our money back. We tried to reach him several times but most of the time he gives the reply that he is busy in some other work and get back to us soon. Even there is no response from the team and no refund completed

+2 photos

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Colive Customer Care

Dec 9, 2022

Verified Support

Hi,

We are sorry to hear this from your end. We request you to raise a service request so that we can connect to your and investigate further with the issue. Please be assured that the issue will be resolved at the earliest.

Thank you.

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They booked a room for me which they have no business connection with, using my booking amount and now refusing to refund that amount. In their company policy they should refund if the room isn’t reserved for me.

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Colive Customer Care

Dec 8, 2022

Verified Support

Hi,

We are reviewing your query and the sales person will connect to you shortly regarding the same.

Thank you.

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A colive representative named Kabita (mob : [protected]) have asked me to pay an advance of 1500 rs for a single sharing room in marathahalli, bangalore for 5 days. She asked me to report at the property directly and initially the wrong location was shared to me. Finally after contacting the owner I came to know the exact location which was different and also he refused to give the room stating that they do not have single sharing rooms on daily basis and asked me to leave the property. I finally had to find another property as the colive representative was not picking the call afterwards. Colive has to be accountable for the humiliation I faced today and I feel I was scammed for a room that was never available. I am raising the complaint here to refund my deposit of 1500 at the earliest
Transaction ID : 6P[protected]

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Colive Customer Care

Dec 8, 2022

Verified Support

Hi,

We are unable to fetch your details, we request you to please raise a service ticket and share with us so that we can investigate on this issue and resolve the same at the earliest.

Thank you.

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glrakesh100's [Complaint's author] reply, Dec 8, 2022

Hi,

As per your sales representative, she has already informed you that the booking amount is Non refundable. It is transferable if you take any other property.

Regards,
Team Colive

-‐------------
Colive terms and conditions clearly states that The reservation amount is only refundable in cases where the booking is not confirmed or the room booked by the customer is not available for check-in

The room I booked was not available for check in (you can contact the property owner if required) and I had to take another room since the sales representative (kabita) was not picking up the call. How do I transfer amount now which you have not refunded to any e wallets or to my account ?

Regards
Rakesh

G

glrakesh100

Dec 8, 2022

Uploading screenshots as evidence

Invalid booking for a property that was not available and denying refund - Comment #4075035 - Image #0

Invalid booking for a property that was not available and denying refund - Comment #4075035 - Image #1

Invalid booking for a property that was not available and denying refund - Comment #4075035 - Image #2

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glrakesh100

Dec 8, 2022

Posting screenshots for evidence

Invalid booking for a property that was not available and denying refund - Comment #4075036 - Image #0

Invalid booking for a property that was not available and denying refund - Comment #4075036 - Image #1

Invalid booking for a property that was not available and denying refund - Comment #4075036 - Image #2

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Colive Customer Care's response, Dec 9, 2022

Verified Support

Hi,

In order to proceed with your query we will require your details. Hence, please raise a service ticket and share your registered details with is which you have used during your booking.

Thank you.

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Address: Bangalore

Website: www.colive.com

Hi, I had booked for colive rooms about 2 months ago in Bangalore. Due to some unfortunate reasons, I had to cancel my stay there and shift to some other place. The colive people took my registration money of rupees 1999, without me even availing any of their services. Niether did they mention even once to me at the time of registration that they won't give the money back even if I don't take their room.Now, they have kept my money and don't respond or take calls saying that it's their policy . Kindly, help with a resolution for the same. Herewith, attaching the payment proof and the contact number of the people heading tbe same. Number - [protected], [protected]

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Colive Customer Care

Dec 6, 2022

Verified Support

Hi,

As per the company policy, the reservation amount is non refundable and the same is also clearly mentioned on Company website under FAQ section. Also, you can refer the Colive handbook available in the Colive App for the reference.

Thank you.

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Blah_'s [Complaint's author] reply, Dec 7, 2022

And for what are you taking the money?
I had an emergency and I had to leave Bangalore.Why don't you keep such scenarios under consideration. What kind of policy is this??Also, your representative didn't even mention once that the amount is non refundable. You keep money for nothing and then say that it's your policy. What did I pay for to you for nothing?I need a solution about the same.

Colive Customer Care's response, Dec 8, 2022

Verified Support

Hi,

We understand your claim but however, we will not be able to proceed with your request as it is not in accordance to the company policy. We are really sorry to inform you that we will not be able to proceed with your request.

Thank you.

Colive Customer Care's response, Dec 9, 2022

Verified Support

Hi,

We are sorry to inform you that we will not be able to consider your request at this moment, as it is against the company policy. Also, all the terms & condition are well informed in the company website & the Colive App.

Thank you.

B

Blah_

Dec 9, 2022

Can you transfer the money for pune colive?
I have an acquaintance who can use it there.

Reply

Colive Customer Care's response, Dec 9, 2022

Verified Support

Hi,

The reservation amount can be transferred only for your personal booking and cannot be adjusted for any other's booking.

Thank you.

B

Blah_

Dec 12, 2022

Ok I shall be going to pune in few days.
Will you transfer it there?

Reply

B

Blah_

Dec 14, 2022

Please reply.

Reply

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Hello sir,

I'm Chetan, i have booked a 3 sharing room no 505 in st Paul colive bellandur on June 27 . And i have raised my notice period ticket (SR210574 ) on July 1st and vacated my property on August 1st until now i haven't received any updates on deposit amount refund . Please do consider my request on my refund process.

I even informed the Sale person name chaitanya([protected]). At my vacating time there was no property manager in my pg every month there was new member coming. After following up i got the number of property manager name pankaj on August 3 i informed him of i have vacated my property on August 1, after that I also got due for August month rent. By following up continuously with the property manager pankaj updated I have vacated the property on August 10.
Now the colive team is saying that there is a delay in checkout

I also attached the screenshot of sending him to update that I have vacated the property.

Right now the colive team is not responding my calls.

+3 photos

Jan 10, 2023

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2022

Colive Customer Care's response Hi,

As per the company policy, the notice to check out must be raised from Colive App or on the web. Any notice communicated via service ticket, emails or verbally to any Colive staff will not be considered. Also, the check out must be done before the last day of the month and as you have vacated in 1st Aug'22, the charges for the Aug'22 also gets added. Also, the details on your refund has been shared to your registered email ID.

Please refer to the Colive Handbook or the agreement signed from your end.

https://www.colive.com/handbook/#page/8 - Colive handbook.

Thank you.

Dec 06, 2022

Updated by Yeshwant rajput No I didn't received any updates on my deposit amount to my mail id. And also i have raised my proper notice period on colive app only if you want proof please check my details i have raised the notice period on July 1st in colive app my registered mobile is [protected]

Verified Support

Dec 09, 2022

Colive Customer Care's response Hi,

The settlement receipt has already been sent to your registered email ID associated with Colive. We request you to please refer the same.

Thank you.

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Address: No.755/95, BBMP Katha, Kote MR Plaza, First Floor, 3, Marathahalli Outer Ring Rd, Doddanekundi, Bengaluru, Karnataka 560037

Website: www.colive.com

I vacated my Colive property on 31th July 2022 and was promised a refund of my security deposit within 15 days. I have waited almost 4 months and called the sales person, the property manager, the billing team, raised a ticket in the app and even sent an email to the billing team but I havent received anything as yet. I have financial commitments and dont know what to do or whom to call anymore. Their customer care doesnt work either. Please help in resolving this issue by processing my refund.

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Colive Customer Care

Dec 8, 2022

Verified Support

Hi,

We are unable to fetch your details, we request you to please raise a service ticket and share with us so that we can investigate on this issue and resolve the same at the earliest.

Thank you.

Reply

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Address: Colive Corporate Office, No. 755, BBMP Katha, Kote MR Plaza First Floor, 95/3, Marathahalli Outer Ring Rd, Doddanekundi, Bengaluru, Karnataka, 560037

Was staying in a Colive property in Bangalore, Kodihalli. It was pathetic service from colive and the property, the property owners kept on harassing us because we came there through colive. Finally decided to leave and raised notice period in colive app on 30 March and Vacated property on 29 April which is 1 month notice period as mentioned by colive. I have paid 3000 as deposit on which i was told 7 days rent amount will be taken as a maintenance...

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Address: Bangalore

Hi, Manager name :- Ajay they took 7500rs as pre-booking amount before check In date and while check in date he didn't picked the calls still I am calling didn't received yet 10days completed

Please do needful and refunded my amount asap. We don't know how many customers facing such kind of fraudulent in bangalore, I never thought that this kind of behaviour wll possible in bangalore .
I added picture for payment proof .

Scam Scam scamm Colive Scam scam

+5 photos

Nov 20, 2022

Complaint marked as Resolved

Kindly provide refund my whole amount My contact no :- 9150444323 Email :- [email protected]

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Website: Colive.com

I have raised a notice period to leave the property (colive alpha) on October 9th and I have served the 30 days notice period which ends on Nov 8th. AI have left the property on Nov 4th itself but I have received a bill for the entire month of November. Where as I have only stayed till Nov 4. I have mailed the billing team regarding this and asked to bill only till Nov 8 which is my final day of notice period. They haven't replied. And also now they are not returning my deposit amount which is 22k but also charged an additional 4.5k for seperation charges and asked me to pay 3k to avoid legal notice.

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Colive Customer Care

Dec 9, 2022

Verified Support

Hi,

We request you to please share your details so that we can fetch your details and share you the details. However, please refer the follow policies on check out & refund for your clarification:

1. 30-Days notice is mandatory.
2. Notice period raised after the 1st of the calendar month will not be accepted.
3. "No-notice" or "less than 30 Day notice" will carry a penalty equivalent to 1-month rent in the final settlement.
4. Lock-in period must be completed before raising the check-out request & the Non-completion of the Lock-in will attract a penalty equivalent to 1 month of rent in the final settlement.
5. Only at the month-end, the check-out can be done. If you wish to vacate in the middle of the month (any day after 1st of the month), the full month rent will be applicable.
6. Full month rent will be applicable and it can not be adjusted from the security deposit

Also, we request you to go through the Colive Handbook for the same. The separation charges (25% of the basic rent) is the standard deduction for all who are checking-out and is collected towards the maintenance & cleaning of the flat once your vacate. Hence, the charges are applicable.

Thank you.

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Address: Colive Golden Square PG, TS No 1/10, Plot No 176 Inner Ring Road, South Segment, opp. Sunshine School, Chennai, Tamil Nadu 600042

I vacated colive golden square pg in Chennai on June 30th, 2022 after staying for 2 months. On vacating I am to get the refund amount of 8, 000/- within 2 weeks, but I haven't received the amount still even after 4 months and raising the notice 1 month before vacating as in the company guideline.
I've been trying to contact them still but there had been no response from their end since August 2022.

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Colive Customer Care

Dec 9, 2022

Verified Support

Hi,

The team has shared you the details on your service ticket ID "SR215985". We request you to please connect us via the same.

Thank you.

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Address: Colive corporate office no. 755 BBMP Katha, kote MR Plaza 1st floor, 95/3, Marathahalli outer ring road, Doddanekundi, Bengaluru.

We got a whats app message from a person of Colive.com by [protected].
He sent us photos of Ramadevi property, Konadapur, Hyderabad. After agreeing with that property and amount of Rs. 16, 000/-, on his demand we paid Rs.6, 000/- through Phone Pay app. After paying that amount, that person from colive refused to give us same room and was misleading to see other properties.
He just taken money by showing different property and after payment fraudulently refused to give mutually decided property.
I want my money of Rs. 6000/- back.

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Colive Customer Care

Dec 9, 2022

Verified Support

Hi,

We are not able to fetch any of your details due to the lack of property details. We request you to please raise a service ticket and share with us so that we can connect to you.

Thank you.

Colive Complaints & Reviews

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Colive reviews & complaints page 7

Deposit money refund

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Cheated the customer

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Taken advance booking amount, not ready to refund

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Security Deposit Refund Not Received In Bank Account.

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Deposit Fraud and False Legal notice tactic

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Security money not refunded with harassment

Reservation Amount Fraud By colive

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Reservation Amount Fraud

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Requesting refund

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Refund of reservation money

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Fake room booking scam

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Invalid booking for a property that was not available and denying refund

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Registration money for nothing

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Regarding deposit amount refund

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Process of Refund

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Sending fraud emails and fake notices trying to extort money

Falraudlent :- Manager Name :- Ajay they took 7500rs as pre-booking amount

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Colive non ethical legal notice

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Refund scam

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Taken 6,000/- amount as a pre booking amount but later refused to give same room.

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