Colive Complaints &amp; Reviews

Hi team,
I have already raise the ticket as per prior mail conversation with the your end kindly have a look, i was scammed by your sales team guy named abhishek since he told me while booking that you will have a hike in monthly rent of around 1500 from January month.
Also i dont understand where is this all legal notice and everything is coming post 2 months from the day i vacated on. Very unjustified.
But on 1st jan...

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I got scammed for 32667 rupees without even checking into the place. I paid registration fee of 1000 rupees for the booking and later sales person Mohit told me to pay 31667 to confirm the booking.

My plans got changed and wanted to cancel my booking next day but Mohit told me it's not possible. I talked to the billing department and they me to contact Mohit regarding this issue. They said billing department only deals with people who checked-in to the property. I tried calling Mohit multiple times, no response. I tried various departments in Colive customer care but met with unacceptable and rude behavior. Meanwhile someone from Colive checked me in without my consent and now planning to loot the money.

I did not check-in myself, I did not do the KYC verification and I did not submitted any verification documents.

They checked-in after I raised a request to cancel my booking and texted the sales person to cancel the booking. This is unacceptable.

I called multiple times to report this and no one is responding properly.

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Colive customer support has been notified about the posted complaint.

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I wanted to move to Bangalore and found out Colive app I searched for some PG nearby my office, Colive executive called me and suggested some properties and asked me to pay 1500 rs for booking amount after I paid the money they stopped picking calls and I contacted the property owner to confirm he said there’s no such booking and I have already paid 1500 rs I need a refund of my money from this fraud company

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Jun 1, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response As per confirmation from the salesperson, Cancellation is done from your end. & As per the policy reservation amount is not refundable.

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I checked in to Colive PG on 29thNov2023 night. I had paid 2000 INR as reservation and 1600 INR as boarding charges. On 30thNov, 2023 morning my grandfather passed away hence I informed the maintainance person and vacated the premises as I may not come back. I didnt ask for a refund. They agreed and cancelled my booking. Now colive has created a new booking that I checked in 30Nov2023 and checked out on 4thDec2023. They have sent me a legal...

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Address: Bangalore

I Paid a refundable token amount, after cancellation of booking they didn’t refund.
They are not picking up my calls and blocked me on whatsapp.
Amount 2000...

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Address: Colive Glory, Opp. Joggers Park, Green Glen Layout, Bellandur, Bangalore.

I live in a residential apartment, exactly next to Colive Glory which is located at Green Glen Layout, Bellandur, Bangalore.

There are a few people causing nuisance in Colive Glory at 3rd Floor and 4th Floor. Some people party and play music and sound at HIGH level during night time and day time as well. This is causing a lot of disturbance to nearby residents.

Kindly give strict instructions to Colive Glory Management and the residents to NOT play any sound at HIGH levels, their noise level must not exceed their rooms/premises.

May 27, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response As Confirmed by the team your issue has been resolved.

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Address: Colive bengluru

I was living in colive karve nagar pune and at that time they took 9000rs as my deposit and when i left that place they did not returned my deposit even after i followed all the rules

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Jun 1, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response As Confirmed by the team your refund has been processed to your bank account

Payment reference id - CMS[protected]
Date of payment - 4/16/2022

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Address: Manipur, Imphal East, Manipur

I was looking for a pg to stay in Hyderabad Kphb area and this Colive Agent called Namipriya contacted me and told me there is a room in that area. Rushed me into booking the place as it is limited and promised that the booking amount is refundable. But i asked my friend to visit and inspect the place she sent on the map, there was no pg there and she wont pick up calls or never reply messages. Now i have raised service requests on the app but still no response. Did some research and fount out that colive agents have a reputation for scamming. NEVER IN YOUR LIFE TRUST THEM.

Jun 1, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response The salesperson has confirmed that your booking has been cancelled from our end. As per our policy, the reservation amount is non-refundable."

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Colive Customer Care

Nov 21, 2023

Verified Support

Hi,

Apologies for the inconvenience caused. Please share the registered details with Colive so that we can verify the details with ground team & property owner. Once the details are verified, the refund shall be initiated.

Please be noted that the reservation amount is non refundable & can be refunded only in the case where company fails to provide the room.

Thank you.

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It's been two months since I have moved out of their property-Colive liberty BTM Layout. Me and my roommate Together paid an advance of
Rs.38000.
We were charged a separation charge of rupees 9193 which was never mentioned by them.
and other expenses were also cut and we were left with 24738 rs only.
Considering the very bad reviews of Colive and how They scam people for their advance amount we waited for the amount it never arrived.
No response from their whatsapp support or the support in their app.
No response From manager Vinod kumar as he will never attend your call once we tell him the issue.
It's been two months and no response from whomsoever. But I will not leave this scammers to scam people anymore.

Oct 21, 2023

Complaint marked as Resolved

Received the tracking id thankfully. Let them eat all the extra money they charged if that makes them better. Happy i got atleast something back.

Colive customer support has been notified about the posted complaint.

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SHUBHAM BHOWMICK

Mar 18, 2024

Hi wanted to know if complaining here really works. I just registered a complaint today. Need to know how long does it takes for Colive to refund once this complaint is registered.

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Website: www.colive.com

I've resided at Colive Cleveland for the past 10 months. However, I decided to leave due to an abrupt and unannounced increase of 2000 rupees in my rent. Today, I received a bill breakdown, which includes 3454 rupees for electricity, 3622 rupees for separation charges, and 3000 rupees for repair. It's worth noting that no repairs were necessary during my stay. I've also requested the detailed bill, but they have yet to provide it. Furthermore, there is no mention of separation charges in the agreement I signed.

Jun 1, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response We're currently unable to find any details. Please share your registered information so that we can verify it with our team.

Verified Support

Apr 23, 2024

Colive Customer Care's response We're unable to find any register details. Please share your registered details so that we can verify them with our team.

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naveenjakhar

from Bengaluru, Karnataka

Oct 16, 2023

additional detail

Security Deposit scam in colive - Comment #4127780 - Image #0

Security Deposit scam in colive - Comment #4127780 - Image #1

Colive Customer Care

Nov 21, 2023

Verified Support

Hi,

The clarification on the charges deducted in the final settlement has been shared to your service ticket ID SR334171 for your reference. Also, the disputed amount refund confirmation has also been shared to the same ticket & we request you to refer the same for any further query.

Thank you.

naveenjakhar's [Complaint's author] reply, Nov 21, 2023

Hello Colive,
I am writing to seek clarification on certain deductions from my deposit, totalling 10394. I have already raised a ticket [SR334171] regarding this matter, but unfortunately, it has not been addressed yet.

I am particularly concerned about the significant charge of 3452 for electricity, seemingly attributed to a single fan and one tube light. I find it hard to believe that such a minimal usage could result in such a substantial cost. It raises questions about the electricity charges for your office, which might be in the billions, judging by this amount (LOL).

Additionally, I am curious about the separation charges amounting to 3622. With prior notice, it seems I may have to surrender my property papers if i did't raise notice. Could you please provide more details on this charge?

The repair and maintenance charge of 3000 also caught my attention. I would appreciate it if you could elaborate on the nature of the damage incurred. If possible, kindly share any relevant videos or images to help me understand the need for this charge.

Could you kindly address my concern to ensure transparency and fairness? Otherwise, it gives the impression that there may be excessive assertiveness, making me doubtful about the viability of the situation.

Best Regards

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Address: Bangalore

I was staying in Colive Boston Bangalore, I left the property on 30th September 2023 because they increased the rent suddenly without 1 month prior notice as per agreement. I have paid Rs 10, 000 security deposit. I have received a settlement amount from Colive on 16 Oct 2023, where they have charged Rs 3, 622 as a separation charge which is not applicable as they increased the rent without prior notice as per the agreement, and charged Rs...

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Address: Hyderabad

Me and my cousin had opted to stay in colive garnet in gachibowli Hyderabad. We were promised to get the deposit amount 11000 per head (22000 total) back after vacating. But the booking agent is not answering my calls now and i am getting huge pressure due to money. Please solve my issue.
Key Number: P74573/ Garnet B_505/01

May 25, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response As Confirmed by the team we notified a final settlement to you, Please go through the final settlement as per the final settlement your refund has been processed through cheque.

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Address: Colive Barwon, Address: Hosur Rd, near furniture world, Bandepalya, Garvebhavi Palya, Bengaluru, Karnataka 560068

Website: www.colive.com

I stayed at Colive Barwon in Banglore from the mid of July to the end of August. I paid a security deposit of Rs 10000. I read the T&C and was aware of the additional charges that would be deducted from my security deposit. The property manager had asked me to raise an issue on the app to get details on the return of security deposit. I had done the same and I received a mail informing I'll be receiving Rs 6420 via cheque and I'll be getting it in 15 days time. Till date ( October 10) I have not received it. According to their policy I should have gotten my deposit money by last month.

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Jun 7, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response As Confirmed by the team your refund cheque has been dispatched to your location & successfully delivered to you.

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Address: Marathalli

Website: Colive.com

Hello,
I checked out at Colive 1132 Vienna on 30th August 2023
At the time of check in i paid deposit. But at the time of settlement it seems that I have not at all paid the deposit. And I have got the dues of Rs.3258.
Please solve this issue as soon as possible. Attached are the proofs for your reference....

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Address: 77, 1, Bellandur Main Rd, Bellandur, Bengaluru, Karnataka 560103

I stayed in Colive Minneapolis from 31 July, 23 to 31 August, 23. I paid a security deposit of 20000 INR. The colive management told me that I would receive 16500 minus electricity charges on leaving. Even the colive app showed the same. But as part of final settlement they charged me
5806 INR as separation charges and 850 INR as repair and maintenance charges.
This is not fair. And on top of that they are writing the settlement cheque to my residence instead of just paying me through internet banking.
Please look into this. This is fraud.

+1 photos

Jun 7, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response The separation charges amounting to 15 days of your monthly Rent shall be applicable for 1BHK and 10days for all other sharing shall be charged upon check-out for cleaning and maintenance of the premises.

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Colive Customer Care

Sep 23, 2023

Verified Support

The deduction which is done in the final settlement are applicable & is done as per the agreement & the company guidelines.

The separation Charges: 10 days rent for Sharing / Studio room's & 15 days rent for 1BHK & more.
E-bill Charges: Usage for the last month of stay.
R&M: Damage/loss of item charges

All the charges are based on the actual charges & which is already been agreed in the agreement.

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Address: Green glen layout

I moved in on 7th July 2023, but I wasn't given any rent agreement to sign. When I moved-in I was told 0 lock-in period and other things about raising notice period on 1st of every month wasn't mentioned anywhere. Only thing written about notice period was that if I want entire security deposit then I had to raise 1 month of notice, which I did. So at the end of 1st month I got 2 bills to pay, I contacted my sales manager and she removed 1 bill and the new bill I got was for extra 1K from my usual rent ( to be paid for next month) and this time I got a rent agreement.
All I can say is, a complete scam has been done with me too loot my money.

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May 25, 2024

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response As Confirmed by the team you vacated the property on[protected], Hence the charges are sep'23 has be to pay & the same has been deducted from your deposit.

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Colive Customer Care

Sep 23, 2023

Verified Support

Customer has signed the E-agreement & all he checkout policies is well informed via handbook which is available in Colive App/Web. Also, there is no Lock-in period for the customer, however, the notice must be raised on/before 1st of the calendar month.

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Address: The Summit 'Level 1', Outer Ring Road, Marathahalli, Bangalore, Karnataka - 560037

Hi Sir,

I have checked in the colive PG with my partner on 28th June 2023. And checked out on 30th June 2023.

Total payment I had done is Rs 11200, where as Rs 8000 as security deposit, Rs 2400 as onboarding fees and Rs 800 for two days room rent.

We vacated the PG because the PG manager was rude and he didn't provide us the room for which we agreed. So on the day of vacation we informed to the...

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Address: Colive Lotus Park, Karthik Nagar Bangalore (560037))

I was living in colive from May 2023 to July 2023, I didn't get any refund yet.

Firstly the company asked me like the notice period can only be raised at 1st of every month. I wanted to move out at July 1st but because of this constraint I had to pay the rent of one extra month, Though I moved out.

And Secondly they charged me electricity bill of around 7.5k for a single room and also they sent the refund receipt over the mail. But I didn't get any money back from them. I tried to call colive manager, my sales person several times but I didn't get any response.

I did the redemption as well but still I didn't get any money back, Attaching the screenshots for the settlement receipt they sent as well as the redemption I did.

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Colive customer support has been notified about the posted complaint.

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Colive Customer Care

Sep 23, 2023

Verified Support

The refund cheque for the redeemed amount has already been delivered via Indian Post. Tracking ID: EK[protected]IN

Regarding the E-bill, team is verifying the details with the bills & charges. The details will be shared in the service ticket.

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My daughter stayed at colive for 2 months and paid a refundable deposit of 7500 rs.
After leaving the hostel, colive has been harassing her with mails to pay excess amount towards damages, electricity and water to the extent of 13000 rs
Refundable deposit has not been paid.

During the stay too there was a severe water problem, place was unhygienic and always delays in food....

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