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Colive Complaints & Reviews

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Updated: Mar 17, 2026
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Colive reviews & complaints page 8

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Y
Yeshwant rajput
from Hosur, Tamil Nadu
Nov 25, 2022
Resolved
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Hello sir,

I'm Chetan, i have booked a 3 sharing room no 505 in st Paul colive bellandur on June 27 . And i have raised my notice period ticket (SR210574 ) on July 1st and vacated my property on August 1st until now i haven't received any updates on deposit amount refund . Please do consider my request on my refund process.

I even informed the Sale person name chaitanya([protected]). At my vacating time there was no property manager in my pg every month there was new member coming. After following up i got the number of property manager name pankaj on August 3 i informed him of i have vacated my property on August 1, after that I also got due for August month rent. By following up continuously with the property manager pankaj updated I have vacated the property on August 10.
Now the colive team is saying that there is a delay in checkout

I also attached the screenshot of sending him to update that I have vacated the property.

Right now the colive team is not responding my calls.
Jan 10, 2023
Complaint marked as Resolved 
Colive customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2022
Colive Customer Care's response
Hi,

As per the company policy, the notice to check out must be raised from Colive App or on the web. Any notice communicated via service ticket, emails or verbally to any Colive staff will not be considered. Also, the check out must be done before the last day of the month and as you have vacated in 1st Aug'22, the charges for the Aug'22 also gets added. Also, the details on your refund has been shared to your registered email ID.

Please refer to the Colive Handbook or the agreement signed from your end.

https://www.colive.com/handbook/#page/8 - Colive handbook.

Thank you.
Dec 06, 2022
Updated by Yeshwant rajput
No I didn't received any updates on my deposit amount to my mail id. And also i have raised my proper notice period on colive app only if you want proof please check my details i have raised the notice period on July 1st in colive app my registered mobile is [protected]
Verified Support
Dec 09, 2022
Colive Customer Care's response
Hi,

The settlement receipt has already been sent to your registered email ID associated with Colive. We request you to please refer the same.

Thank you.
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    Nov 25, 2022
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    Address: No.755/95, BBMP Katha, Kote MR Plaza, First Floor, 3, Marathahalli Outer Ring Rd, Doddanekundi, Bengaluru, Karnataka 560037
    Website: www.colive.com

    I vacated my Colive property on 31th July 2022 and was promised a refund of my security deposit within 15 days. I have waited almost 4 months and called the sales person, the property manager, the billing team, raised a ticket in the app and even sent an email to the billing team but I havent received anything as yet. I have financial commitments and dont know what to do or whom to call anymore. Their customer care doesnt work either. Please help in resolving this issue by processing my refund.
    Colive customer support has been notified about the posted complaint.
    Hi,

    We are unable to fetch your details, we request you to please raise a service ticket and share with us so that we can investigate on this issue and resolve the same at the earliest.

    Thank you.
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      Akash_9
      Nov 25, 2022
      Mar 16, 2024
      This thread was updated on Mar 16, 2024
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      Sending fraud emails and fake notices trying to extort money

      Address: Colive Corporate Office, No. 755, BBMP Katha, Kote MR Plaza First Floor, 95/3, Marathahalli Outer Ring Rd, Doddanekundi, Bengaluru, Karnataka, 560037

      Was staying in a Colive property in Bangalore, Kodihalli. It was pathetic service from colive and the property, the property owners kept on harassing us because we came there through colive. Finally decided to leave and raised notice period in colive app on 30 March and Vacated property on 29 April which is 1 month notice period as mentioned by colive. I have paid 3000 as deposit on which i was told 7 days rent amount will be taken as a maintenance...
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      S
      from Bengaluru, Karnataka
      Nov 20, 2022
      Resolved
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      Address: Bangalore

      Hi, Manager name :- Ajay they took 7500rs as pre-booking amount before check In date and while check in date he didn't picked the calls still I am calling didn't received yet 10days completed

      Please do needful and refunded my amount asap. We don't know how many customers facing such kind of fraudulent in bangalore, I never thought that this kind of behaviour wll possible in bangalore .
      I added picture for payment proof .

      Scam Scam scamm Colive Scam scam
      Nov 20, 2022
      Complaint marked as Resolved 
      Kindly provide refund my whole amount My contact no :- 9150444323 Email :- [email protected]
      Colive customer support has been notified about the posted complaint.
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        Nirajmohan
        Nov 16, 2022
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        Website: Colive.com

        I have raised a notice period to leave the property (colive alpha) on October 9th and I have served the 30 days notice period which ends on Nov 8th. AI have left the property on Nov 4th itself but I have received a bill for the entire month of November. Where as I have only stayed till Nov 4. I have mailed the billing team regarding this and asked to bill only till Nov 8 which is my final day of notice period. They haven't replied. And also now they are not returning my deposit amount which is 22k but also charged an additional 4.5k for seperation charges and asked me to pay 3k to avoid legal notice.
        Colive customer support has been notified about the posted complaint.
        Hi,

        We request you to please share your details so that we can fetch your details and share you the details. However, please refer the follow policies on check out & refund for your clarification:

        1. 30-Days notice is mandatory.
        2. Notice period raised after the 1st of the calendar month will not be accepted.
        3. "No-notice" or "less than 30 Day notice" will carry a penalty equivalent to 1-month rent in the final settlement.
        4. Lock-in period must be completed before raising the check-out request & the Non-completion of the Lock-in will attract a penalty equivalent to 1 month of rent in the final settlement.
        5. Only at the month-end, the check-out can be done. If you wish to vacate in the middle of the month (any day after 1st of the month), the full month rent will be applicable.
        6. Full month rent will be applicable and it can not be adjusted from the security deposit

        Also, we request you to go through the Colive Handbook for the same. The separation charges (25% of the basic rent) is the standard deduction for all who are checking-out and is collected towards the maintenance & cleaning of the flat once your vacate. Hence, the charges are applicable.

        Thank you.
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          A
          ajul@2000
          from Kozhikode, Kerala
          Nov 14, 2022
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          Address: Colive Golden Square PG, TS No 1/10, Plot No 176 Inner Ring Road, South Segment, opp. Sunshine School, Chennai, Tamil Nadu 600042

          I vacated colive golden square pg in Chennai on June 30th, 2022 after staying for 2 months. On vacating I am to get the refund amount of 8, 000/- within 2 weeks, but I haven't received the amount still even after 4 months and raising the notice 1 month before vacating as in the company guideline.
          I've been trying to contact them still but there had been no response from their end since August 2022.
          Colive customer support has been notified about the posted complaint.
          Hi,

          The team has shared you the details on your service ticket ID "SR215985". We request you to please connect us via the same.

          Thank you.
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            P
            PrachiPura
            Nov 9, 2022
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            Address: Colive corporate office no. 755 BBMP Katha, kote MR Plaza 1st floor, 95/3, Marathahalli outer ring road, Doddanekundi, Bengaluru.

            We got a whats app message from a person of Colive.com by [protected].
            He sent us photos of Ramadevi property, Konadapur, Hyderabad. After agreeing with that property and amount of Rs. 16, 000/-, on his demand we paid Rs.6, 000/- through Phone Pay app. After paying that amount, that person from colive refused to give us same room and was misleading to see other properties.
            He just taken money by showing different property and after payment fraudulently refused to give mutually decided property.
            I want my money of Rs. 6000/- back.
            Colive customer support has been notified about the posted complaint.
            Hi,

            We are not able to fetch any of your details due to the lack of property details. We request you to please raise a service ticket and share with us so that we can connect to you.

            Thank you.
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              vivekanandanrk
              Nov 9, 2022
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              Address: No.755/95, BBMP Katha, Kote MR Plaza, First Floor, 3, Marathahalli Outer Ring Rd, Doddanekundi, Bengaluru, Karnataka 560037

              I have booked a room by giving a booking amount and also i confirmed that they will refund my amount(1500₹) if i dont like the room.
              They sent me the address of some co living pg but unfortunately some are not there also some are not good.
              So i declined the booking also they told me that they will refund my amount but now they are not responding to my message(colive agent no: [protected]).
              Colive customer support has been notified about the posted complaint.
              Hi,

              This is to inform you that the reservation amount is non refundable as per the company policy and we request you to please refer to the FAQ section in Colive website or the handbook available in Colive Web/App.

              However, if you have received the confirmation from the team then please share the details with us so that we can verify the same and do the needful. Please raise a service ticket and share the same along with the confirmation screenshot.

              Thank you.
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                A
                Arunachalam p
                from New Delhi, Delhi
                Nov 8, 2022
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                Address: Tamilnadu

                HI,

                We were in search of Pg in chennai, shollinganallur. On November 1, I was contacted by a agent ashutosh and he said there is a offer going on with discounted price of 6k and 40% cashback. We were ok with it and told him to share the room images with us. He sent the images of amigo coliving property in shollinganallur, chennai. I saw the room and was ok with that and asked him 10 mins to get confirmation from my friends. Everyone was ok with that and and we were asked to pay 2999 for each person for booking the room. After the payment there was no message from him and he didn't pick the call on that day. On Nov 2 we tried from morning he picked the call at 10:30 am and said I will be reaching the office within 30 minutes and i will call you back but there was no response till 3:30pm after that i again contacted him he said it will be updated within 30 minutes of time we trusted him and hang up the call. But again no response at 6 pm we called once again he said just now I reached office and now I am with billing team he updated with the wrong pg. The pg which was said by him was amigo coliving but he booked siri PG. So we tried calling him as usual no response. On Nov 3 we tried to call him from morning no response at 3PM i tried calling again he pick up the call and said you guys are calling for everyone second how can i answer the call, but only we know the pain we have paid 12000 but there is no response after that he said It was wrong with the billing team and they will update it with end of the day. Then I asked him when can i contact you again he told me call at 7PM. As usual no response. After that my friend ahamed thasveer tried to call him 8:30 PM he picked up the call and my friend made a con call with him in whatsApp. At that he was speaking rude and he was using bad words like CHUTIYA those kinds of words and singing some song and he disconnected it. We were unable to recorded it because it was a whatsApp call or else I would have posted in social media. How dare he can speak I'll o[censored]s!!!. After that we contacted service desk a lady gave this email to explain the details. We need out payment back we are fed up with everything.
                Jan 10, 2023
                Complaint marked as Resolved 
                Colive customer support has been notified about the posted complaint.
                Verified Support
                Dec 09, 2022
                Colive Customer Care's response
                Hi,

                As confirmed by the team, the refund has already been processed. Hence, we hope the issue has been closed.

                Thank you.
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                  S
                  Sanjayshroff1968
                  from Mumbai, Maharashtra
                  Nov 5, 2022
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                  Son Varun Shroff booked a colive P.G at kormangla banglore in sept 22.he paid rent RS.3600 for spt.four to five days and deposit Rs. 11000/- on 18th sep.3022 and rent on 22nd Sept.2022 he will reach p.g on 26th sept at 10.30 am but they are not alloted room ap to 3.30 pm my sone told them so many time but they are neglect after all he told them I want to live then they alloted one room.
                  He booked for single occupancy and thy shown good quality room when he went ther for bookin .but they alloted very poor room he surprised and told them please alloted my room this room is very poor no bedsheet on bed beds are poor condition bathroom is laquage no ventilation s he told please allot me better room i can't sleep this type of room.
                  The told your room is maintanence you have to stay heare for four to five days.but he can't sleep full night he feeling not well next day he left the room and he went to the other p.g he generated ticket for living he and me also called to tell sales department yogesh but he told he is not responsible he can't do any thing then we called hi head but his responses not proper i talk for deposit but no body responses after i found colives CEO folder side i also wrote them. But till i have not received deposit.
                  My request you to please look in to the matter and tell me how i get my deposit refund iam not claiming rent but they have to refund deposit amount
                  Colive customer support has been notified about the posted complaint.
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                    S
                    sobinalosious
                    from Ernakulam, Kerala
                    Nov 4, 2022
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                    Address: First Floor, No.755, BBMP Katha, Kote MR Plaza, 95/3, Marathahalli Outer Ring Rd, Anand Nagar, Doddanekundi, Chinnapanna Halli, Bengaluru, 560037

                    I was looking for a PG in Chennai. Colive agent named Ramjit (+91 [protected]) approached me and provided some information about different properties. I finalized one of them and paid Rs. 2999 as a booking charge on 27/10/2022. He promised that the booking charge would be fully refundable if I don't want to take that property. Once I paid the money, he stopped picking up my calls. I waited for 4 days and still didn't get any confirmation or bill. Finally, he said that the place was not available and when I asked for a refund he told me only a 50% refund was possible. Now he is not picking up my calls, and I have no access to get back my money.
                    Colive customer support has been notified about the posted complaint.
                    Hi,

                    This is to inform you that the reservation amount is non refundable as per the company policy and we request you to please refer to the FAQ section in Colive website or the handbook available in Colive Web/App.

                    However, if you have received the confirmation from the team then please share the details with us so that we can verify the same and do the needful. Please raise a service ticket and share the same along with the confirmation screenshot.

                    Thank you.
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                      A
                      Arunachalam p
                      from New Delhi, Delhi
                      Nov 3, 2022
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                      I was Searching a PG in chennai near sholinganallur. A person named Austosh from Colive spoken like a perfect agent and we 4 members booked a room with an advance amount of 2999 for each person on November 1. After the payment he is not picking up the call and there is no response from his side. I need my amount back I filled cases in cyber crime and upi redressal. If I didn't get my amount I will lodge complain in consumer court.
                      Colive customer support has been notified about the posted complaint.
                      Hi,

                      As confirmed by the team, the refund has already been processed. Hence, we hope the issue has been closed.

                      Thank you.
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                        Sudhanshu Jha88
                        from Bengaluru, Karnataka
                        Nov 1, 2022
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                        Address: Bengaluru Karnataka
                        Website: Colive.com

                        15 days back, received call from colive sales man-Sagar, he has shown me pg video, i confirmed booking so he has taken 1500/ booking amount after that received call from ashutosh billing department, he said bed reservation has to do so he has taken 2999/rs..when I came Bangalore visited pg that is different and i have denied ..now they have shown me another pg Royal PG..colive lanchester now i have confirmed that one but no one is responding my call and replying me on what's app...
                        Colive customer support has been notified about the posted complaint.
                        I need my full amount refund...i can not go will fraud people
                        Hi,

                        We are unable to fetch your profile in our system due to the lack of details. We request you to please raise a service request & share the details so that we can investigate on the issue and get back to you with the resolution.

                        Thank you.
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                          Pooooooja
                          from Mysore, Karnataka
                          Oct 31, 2022
                          Resolved
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                          Resolved

                          Hi
                          To whoever concerned.

                          I had booked accommodation on 19th oct2022 via UPI(UPI[protected] RS1500. with the help of Colive employee Shwetha (mobile #[protected]).
                          The rooms were in pathetic condition and so were the staff, not to mention the services(i was suppose to get the keys by 8:30Am but i received it at 12:30pM) I called Shwetha immediately and asked to cancel it.
                          Please note, since then i am going and asking for the refund that needs to done and they are yet to do it, this is bad service to say the least.
                          Please reach me @[protected]

                          Thank you.
                          Ajay J.
                          Jan 10, 2023
                          Complaint marked as Resolved 
                          Colive customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 09, 2022
                          Colive Customer Care's response
                          Hi,

                          This is to inform you that the reservation amount is non refundable as per the company policy. However, we request you to please share any supporting confirmation received from the team or any details which might help us to understand more about the issues.

                          Please be noted that the reservation amount in non refundable but it can be transferred if you wish to change to another property.

                          Thank you.
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                            Noniii
                            from Mangalore, Karnataka
                            Oct 27, 2022
                            Resolved
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                            Address: Bangalore

                            So I was asked to pay a booking fee of 3000 per room, and the agent told me he would refund the amount if we did not like the property, however the property where he sent us to did not exist, in the given address, and then later when we called to recheck he told us the owner of the flat had taken the property, now he has taken 9 thousand rupees and isn’t ready to refund it back
                            Jan 19, 2023
                            Complaint marked as Resolved 
                            Colive customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 09, 2022
                            Colive Customer Care's response
                            Hi,

                            We are sorry to hear this from you. We are verifying with your details and investigating on the issues. Also, we request you to please raise a service request from the Colive App so that the team can connect with you and understand the issue more thoroughly.

                            Please be assured that the issue will be resolved at the earliest.

                            Thank you.
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                              rohangarg01
                              Oct 23, 2022
                              Resolved
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                              Resolved

                              Address: Colive Athens

                              I vacated the room on 15th October, and gave the key to the caretaker because nothing was working in the facilities that I paid for!!

                              1) the internet was not working and the manager would not reply
                              2) the lift was not working for a period of 20 days
                              3) No food security - food items regularly disappearing from fridge
                              4) Poor food quality
                              5) Washing machines never working.

                              I officially have screenshots of no response. There was no response on my exit, I officially have vacated the room, 15th Oct 2022
                              Jan 26, 2023
                              Complaint marked as Resolved 
                              Colive customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 10, 2022
                              Colive Customer Care's response
                              Hi,

                              This is to inform you that as your deductions are higher that your actual deposit, you are not eligible for the refund of the deposit. Please find the settlement receipt in the attachment for your reference.

                              Deduction Details:

                              1. Rent outstanding of Rs.9, 612/- : Please refer the attachment for the breakup of your rent outstanding which was pending to clear at the time of check out. You have failed to clear the dues in all the month due to which the pending due amount were carried forwarded and finally adjusted in the security deposit.

                              2. Electricity bill Charges Rs.1, 815/- : Electricity charges for the last month stay.

                              3. Separation charges of Rs.3, 750/- : Standard deduction after check out which is 25% of the basic rent towards cleaning and maintenance which is as per the agreement.

                              4. Notice period charges of Rs.15, 000/- : As per the agreement, 1 month notice is mandatory to serve and must be raised via Colive App on 1st of the calendar month. Also, you have vacated the premised without raising the notice and informing to any manager. Vacating without service notice period attracts a penalty equivalent to a months rent.

                              Hence, you have a total deduction of Rs.30, 177/- and after the adjustment of your security deposit of Rs.17, 000/-, you are liable to clear a total amount of Rs.13, 177/-.

                              Thank you.

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                                Anonymous@Logic
                                Oct 13, 2022
                                Resolved
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                                Resolved

                                Address: Pune
                                Website: Colive

                                I have paid deposit money of 1500/- for reserving a room but for unfortunate situation I was unable to go and stay there. I tried calling and reach out to them, but I got to know that the salesperson left the job. There was no proper response. I was asked to pay 1500/- more to get whole money refund. I don't understand the need of paying the same amount again to get previous refund??? I need my money back asap. Kindly response and take action on this request.
                                Jan 19, 2023
                                Complaint marked as Resolved 
                                Colive customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 10, 2022
                                Colive Customer Care's response
                                Hi,

                                This is to inform you that the reservation amount is non refundable as per the company policy. Please refer to the FAQ page in company website or the handbook available in website/App. Hence, we will not be able to proceed with your request.

                                Thank you.
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                                  imsyedshz
                                  Oct 12, 2022
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                                  I have paid reservation amount of ₹1, 999 and as said by colive agent i will get the refund in 1 week it's been 1 month I have not received the refund and when I am calling the agent she is not answering to my calls and messages
                                  Colive customer support has been notified about the posted complaint.
                                  Attached Proof of payment for the reference
                                  The same thing I am facing. Frustrated with the response. Can't reach out to them through calls
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                                    Arwind12
                                    Oct 11, 2022
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                                    I stayed in Colive for 7 months and vacated last July 28th, Still i did not received my security deposit.
                                    Its almost 60 days and I got response as due to technical issues online transaction is not possible at this moment. I really need my money back which is a huge amount. I need a response on this.
                                    TICKET No. SR218714
                                    Colive customer support has been notified about the posted complaint.
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                                      Vaggggg
                                      Oct 8, 2022
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                                      I have booked for a room in colive magnum. Initially, they were calling me continously. After I made the booking, I did not get any single call reagarding the update. Worst bunch of service providers I have ever met. I called the property manager (Gautham) twice and he has declined my call and has not called me back. An executive by the name of Supriya was very rude and impolite in her behaviour. I want my refund back.
                                      Colive customer support has been notified about the posted complaint.
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