Colive Complaints & Reviews

I have booked a room by giving a booking amount and also i confirmed that they will refund my amount(1500₹) if i dont like the room.
They sent me the address of some co living pg but unfortunately some are not there also some are not good.
So i declined the booking also they told me that they will refund my amount but now they are not responding to my message(colive agent no: [protected]).

HI,

We were in search of Pg in chennai, shollinganallur. On November 1, I was contacted by a agent ashutosh and he said there is a offer going on with discounted price of 6k and 40% cashback. We were ok with it and told him to share the room images with us. He sent the images of amigo coliving property in shollinganallur, chennai. I saw the room and was ok with that and asked him 10 mins to get confirmation from my friends. Everyone was ok with that and and we were asked to pay 2999 for each person for booking the room. After the payment there was no message from him and he didn't pick the call on that day. On Nov 2 we tried from morning he picked the call at 10:30 am and said I will be reaching the office within 30 minutes and i will call you back but there was no response till 3:30pm after that i again contacted him he said it will be updated within 30 minutes of time we trusted him and hang up the call. But again no response at 6 pm we called once again he said just now I reached office and now I am with billing team he updated with the wrong pg. The pg which was said by him was amigo coliving but he booked siri PG. So we tried calling him as usual no response. On Nov 3 we tried to call him from morning no response at 3PM i tried calling again he pick up the call and said you guys are calling for everyone second how can i answer the call, but only we know the pain we have paid 12000 but there is no response after that he said It was wrong with the billing team and they will update it with end of the day. Then I asked him when can i contact you again he told me call at 7PM. As usual no response. After that my friend ahamed thasveer tried to call him 8:30 PM he picked up the call and my friend made a con call with him in whatsApp. At that he was speaking rude and he was using bad words like CHUTIYA those kinds of words and singing some song and he disconnected it. We were unable to recorded it because it was a whatsApp call or else I would have posted in social media. How dare he can speak I'll o[censored]s!!!. After that we contacted service desk a lady gave this email to explain the details. We need out payment back we are fed up with everything.

Son Varun Shroff booked a colive P.G at kormangla banglore in sept 22.he paid rent RS.3600 for spt.four to five days and deposit Rs. 11000/- on 18th sep.3022 and rent on 22nd Sept.2022 he will reach p.g on 26th sept at 10.30 am but they are not alloted room ap to 3.30 pm my sone told them so many time but they are neglect after all he told them I want to live then they alloted one room.
He booked for single occupancy and thy shown good quality room when he went ther for bookin .but they alloted very poor room he surprised and told them please alloted my room this room is very poor no bedsheet on bed beds are poor condition bathroom is laquage no ventilation s he told please allot me better room i can't sleep this type of room.
The told your room is maintanence you have to stay heare for four to five days.but he can't sleep full night he feeling not well next day he left the room and he went to the other p.g he generated ticket for living he and me also called to tell sales department yogesh but he told he is not responsible he can't do any thing then we called hi head but his responses not proper i talk for deposit but no body responses after i found colives CEO folder side i also wrote them. But till i have not received deposit.
My request you to please look in to the matter and tell me how i get my deposit refund iam not claiming rent but they have to refund deposit amount

I was looking for a PG in Chennai. Colive agent named Ramjit (+91 [protected]) approached me and provided some information about different properties. I finalized one of them and paid Rs. 2999 as a booking charge on 27/10/2022. He promised that the booking charge would be fully refundable if I don't want to take that property. Once I paid the money, he stopped picking up my calls. I waited for 4 days and still didn't get any confirmation or bill. Finally, he said that the place was not available and when I asked for a refund he told me only a 50% refund was possible. Now he is not picking up my calls, and I have no access to get back my money.

I was Searching a PG in chennai near sholinganallur. A person named Austosh from Colive spoken like a perfect agent and we 4 members booked a room with an advance amount of 2999 for each person on November 1. After the payment he is not picking up the call and there is no response from his side. I need my amount back I filled cases in cyber crime and upi redressal. If I didn't get my amount I will lodge complain in consumer court.

15 days back, received call from colive sales man-Sagar, he has shown me pg video, i confirmed booking so he has taken 1500/ booking amount after that received call from ashutosh billing department, he said bed reservation has to do so he has taken 2999/rs..when I came Bangalore visited pg that is different and i have denied ..now they have shown me another pg Royal PG..colive lanchester now i have confirmed that one but no one is responding my call and replying me on what's app...

Hi
To whoever concerned.

I had booked accommodation on 19th oct2022 via UPI(UPI[protected] RS1500. with the help of Colive employee Shwetha (mobile #[protected]).
The rooms were in pathetic condition and so were the staff, not to mention the services(i was suppose to get the keys by 8:30Am but i received it at 12:30pM) I called Shwetha immediately and asked to cancel it.
Please note, since then i am going and asking for the refund that needs to done and they are yet to do it, this is bad service to say the least.
Please reach me @[protected]

Thank you.
Ajay J.

So I was asked to pay a booking fee of 3000 per room, and the agent told me he would refund the amount if we did not like the property, however the property where he sent us to did not exist, in the given address, and then later when we called to recheck he told us the owner of the flat had taken the property, now he has taken 9 thousand rupees and isn’t ready to refund it back

I vacated the room on 15th October, and gave the key to the caretaker because nothing was working in the facilities that I paid for!!

1) the internet was not working and the manager would not reply
2) the lift was not working for a period of 20 days
3) No food security - food items regularly disappearing from fridge
4) Poor food quality
5) Washing machines never working.

I officially have screenshots of no response. There was no response on my exit, I officially have vacated the room, 15th Oct 2022

I have paid deposit money of 1500/- for reserving a room but for unfortunate situation I was unable to go and stay there. I tried calling and reach out to them, but I got to know that the salesperson left the job. There was no proper response. I was asked to pay 1500/- more to get whole money refund. I don't understand the need of paying the same amount again to get previous refund??? I need my money back asap. Kindly response and take action on this request.

I have paid reservation amount of ₹1, 999 and as said by colive agent i will get the refund in 1 week it's been 1 month I have not received the refund and when I am calling the agent she is not answering to my calls and messages

I stayed in Colive for 7 months and vacated last July 28th, Still i did not received my security deposit.
Its almost 60 days and I got response as due to technical issues online transaction is not possible at this moment. I really need my money back which is a huge amount. I need a response on this.
TICKET No. SR218714

I have booked for a room in colive magnum. Initially, they were calling me continously. After I made the booking, I did not get any single call reagarding the update. Worst bunch of service providers I have ever met. I called the property manager (Gautham) twice and he has declined my call and has not called me back. An executive by the name of Supriya was very rude and impolite in her behaviour. I want my refund back.

I had booked colive flat by the colive agent however after visit I found the flat wasn't worth .hence I decided to look some other pg's but the booking agent is now not paying the amount .please help me I want my complete refund back.

I have stayed in colive lotus park unit of marathalli bangalore from 1 July to 28 aug 22. The security deposit paid was 21500 . As per agreed terms in agreement, the service level agreed was to refund money by 15 September with deduction of aug month electric bill. Have tried reaching company via it's 1 app tickets raised 2. Reached few mangers of company 3. Emails written. There has been only one call from refund person, thereafter person is not picking calls or responding to maile ans or whatsApp msg sent. This company is known to create issues in refunding it's occupants money. Entire internet is full. There has been no damage caused ans successful checkout done on 28 aug, even before term
till 31 aug and property handed over to property manager. Video of same has been made to safeguard own interest and any loose claims of any damage not caused yet claimed on me by them. Without any reasons and even been reached out this company is not responding and coming forward for refund. This is causing mental harassment, good trust and interfering with professional life and daily life responsibility. Iam, now based at mumbai as I left this pg on 28 aug. This company is taking advantage as iam not present in station to follow up personally and sort the matter. Please take action against them and support on having refund issued with delay interest and compensation for mental harassment caused

So one of the executive from Colive sent a message on WA regarding my PG enquiry on 13th of September, so when sent him about my requirement of 1 sharing room PG, he shared the location of a PG and price list. When I mentioned that I'm ready to move in by 1st of October. So book the property he asked pay an advance of 1.5k, which I paid through Colive platform.
But when I visited the property and checked then I understood that there is no 1 sharing room exists in that PG.
So after that i tried connecting with that executive, but no answer from his end till now. I have been messaging him daily about the property and advance. I also tried connecting with customer support, but from there also no response till now.

This is the Colive executive's number - [protected]

I have attached all the conversation and payment screenshot to this complaint.

I have checkout from the property on 3 August'22.
I also got email from Colive that you have checked out from the property.
But now they are sending me legal Notice.

While booking colive florence, BTM stage 2, bangalore I was told the rent would be 5k since some covid offer was going after 3rd wave of covid and there is no deposit amount. I paid full one month rent and checked in on 13feb, 2022. Even after pre payment of one month rent I was receiving mail rent due and the rent of the room in the app was showing 13k. When I checked this issue with the area manager they said app has misinformation and the room rent is on offer for 5k due to covid, so Ignore those mail. I checked out colive in first week of march itself due to emergency and updated my pg caretaker about it. Even lock-in period of pg is 1 month. How can they charge me 30k+interest (18%) and send legal notice me on email of all a sudden. Please look into this issue. Its not making sense to pay this heavy amount without even being informed. Also information on their app and what sales person say when you book the pg is different. If there is some covid offer why don't they update their website and app? Why are they still sending rent receipt with rent 13k? This is complete fraud

I booked colive clanton room no 511 on the 6th of June, 2022. I had paid Rs. 18000 as deposit and was told during booking by their salesperson that there was no lockin period and that there would be only a RS 4000 deduction at the time of checkout. ph no of salesperson[protected]

I had raised the required notice period of 1 month on the 31st of July, 2022 and the checkout was done on 31st August which is in accordance to their room vacating policy. After this, I received an email from colive on 17 sept, 2022, saying I had pending dues of rs 5233 after deducting rs 16000 as "lockin charges" from the deposit. I also haven't received any refund from colive so far and there is an additional charge of Rs. 575 without any explanation. The refund was supposed to be received within 15 days of checkout and they are already late. they are threatening legal action if i dont pay this dubious settlement amount in 2 days. i tried calling their customer support (no - [protected]) but they pickup only after several attempts. and when they do pickup, they frequently cut the call as soon as i tell them the problem. The ones who do listen say they will find out and respond, but none of them have responded with anything yet. I also sent an email to [protected]@colive.com and also havent received any reply.

Im attaching the mail about notice period, and the email i received on 17 sept along with the screenshot of the whatsapp text messages between me and the salesperson.

While booking colive florence, BTM stage 2, bangalore I was told the rent would be 5k since some covid offer was going after 3rd wave of covid and there is no deposit amount. I paid full one month rent and checked in on 13feb, 2022. Even after pre payment of one month rent I was receiving mail rent due and the rent of the room in the app was showing 13k. When I checked this issue with the area manager they said app has misinformation and...