Show menu
Ask a Question FAQ Sign in

[Resolved]  Aircel — Wrong recharge

I need to reverse my transaction through HDFC bank online banking for the transaction ref id[protected] as I done it the wrong number [protected]
instead of [protected].
Complaint marked as Resolved 
Verified Support
Aircel Customer Care's response Oct 05, 2015
Hi rhingule,

We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Complaint comments  69 Comments     Updated: Share0Tweet0

Comments

sir
we are using aircel postpaied ., my number[protected]
i would like want know call detail (incomming-outgoing calls timeing and number& outgoing message)
for chceking bill amount
[protected] पर गलत रिचार्ज हो गया हैं, मैं चाहता हूँ कि आप यह बैलेंस की राशि मेरे [protected] नंबर पर हस्तांतरण कर दे।
Aircel people are completely robbers they tell that In Aircel it will get recharge for any amount but its a wrong recharge and you wont get currency. My Aircel number is [protected] and I recharged for 48 on 20/6/2013 and I did not get any currency for it and I don't believe they have mentioned a mentioned PF and service tax for the same and when I called customer care they told that its a wrong recharge it should have been 47 please visit the retailer who has recharged he can help you out and I visited the retailer he contacted the customer care and he was informed that kindly recharge for a valid amount and follow the code old recharge- transaction id- new recharge- transaction id-mobile number and the recharge will get swapped and we got it recharged for 50 and followed the code and guess what it is not working again when we tried to the customer care they are now telling that it will not happen for 48 recharge. if they are not providing the service why did they collect 48 rupees with the PF and service tax what is the service they have provided for 48 Rs.. Now you tell me who is the biggest robber in India...totally 98 Rs loss and robbed by Aircel
I have recharged my prepaid mobile for Rs.155/- from a local aircel franchise for talk time. However, the recharge was made for some other package unknown to me. the details of the reference no. and confirmations are :

Txn No.[protected] .
Recharge MRP 155 successful.
TT=0 INR,
New balance 0.01 INR
P.F. 137.95 INR
Service Tax 17.05 INR.

The franchise response is erratic and uncooperative.
Good
I need to reverse my transaction through Citi bank online banking for the transaction as I done it the wrong number [protected]
instead of [protected]
I need to reverse my transaction through SBI bank online banking for the transaction ref id :
Transaction


Date and Time :[protected]:50:48
BillDesk TransactionID:ASBI[protected]

Transaction Amount:108.00

Recharge Ref. No.:TN[protected]


as I done it the wrong number [protected] instead of aircel number [protected].

Please do the needful.

I have recharged my prepaid mobile for Rs.111/- instead of 110/- for talk time. However, the recharge was made for some other package unknown to me. the details of the reference no. and confirmations are :

207:Txn No.[protected] .
Recharge MRP 111 is successful.
TT=0 INR,
New balance 0.01 INR
P.F. 98.79 INR
Service Tax 12.21 INR.

I need to reverse my transaction through HDFC online banking or a recharge of Rs 110.
Sir
A wrong recharge was done on [protected] insted of [protected] a prepaid number amount Rs 70.00 on 31Dec 2014 through a retailer .

How to get the refund/ reverse.

Please suggest the needful.
Dear Pankaj

As per our system records, your concern has been duly addressed. Hope the resolution offered meets your satisfaction levels too.We would like to thank you again for reaching us at Social Care. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
I need to reverse my transaction through HDFC bank credit card online banking for the transaction KO98042148601423279353319

Transaction Date & Time 07-Feb-2015 08:53:17
Mobile Number - [protected]
Amount (Rs) - 60.00

as I did it in the wrong number [protected] instead of my aircel number [protected].

Please do the needful.

HI. i recharged 108 rupees to [protected] instead [protected]. please help. transaction details : IG00VOWWW5
I have recharged 108 rupees to [protected] instead of [protected]. please help me
I need to reverse my transaction through Indusind bank credit card no Paytm

Transaction Date: 05-MAY-2015
Mobile Number - [protected]
Amount (Rs) - 447/-

I was doing a recharage for a friend who has an aircel prepaid number.

I did it in the wrong number [protected]instead of the correct aircel number [protected]

This was purely a mistake and totally unintentional. When my friend contacted Aircel customer care hoping for a resolution, the executive on phone was very rude and told clearly that they cannot help in this regard. It is very unfortunate that someone else gains because of a customer mistake and the network operator doesn't even try to help. I am sure this would have happened before and customers would have raised similar complaints for which some kind of resolution has to be provided. The amount that has been recharged is not a small amount which can be neglected. I am sure that Aircel is within power to reverse the transaction that happened by accident.

Please do the needful.
Dear klaravindkumar,

Thanks for writing to us. We regret to inform you that reimbursement cannot be done, as the recharge was done from your end.

Warm Regards,
Aircel Social Care Team
Hi,

I recharged a wrong number [protected] instead of [protected] of Rs.69 through online recharge ICICI bank Net banking.

Could you please refund my money.Below my transaction details.

Transaction ID- KA88924561051431520647614
Date- 13-May-2015

Regards
Harendra Panda
Mob-[protected]

I have recharged my prepaid mobile for Rs.199/- instead of 198/- for pocket internet. However, the recharge was made for some other package unknown to me. the details of the reference no. and confirmations are :

Txn No.[protected] .
Recharge MRP 199 is successful.
TT=0 INR,
New balance 0.01 INR
P.F. 177.11 INR
Service Tax 21.89 INR.

I need to reverse my transaction through HDFC online banking or a recharge of Rs 199
Hi Arun32,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.
Hey Aircel .. yesterday I recharged Rs 130 to wrong Aircel Number.

My no is [protected] & I recharged Rs 130 to [protected].

I used freecharge for it. Plz check the photo for Order Id. I hope you will do it asap.

Dear Alnoor,

Tried calling to your but we didn't got any response
from him however as per his query related to refund of wrong recharge
through online cannot be refunded in any circumstances.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    39%
    Complaints
    9082
    Pending
    3566
    Resolved
    2660
    phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    location
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002