[Resolved]  Airtel Broadband — airtel cheating customers by offering modem

Airtel Broadband Connection — cheating in service

Hi, am venkat from hyderabad

I took an airtel broadband connection in begumpet branch of hyderabad. my connection no is [protected] when am taking i asked the speed of your network, they told that we are providing network speed of 238 kbps. but now am getting a worse service from them. they are not even proving 10 kbps speed also ...

when i use to open any website thru the airtel broadband it will take minimum of 15 minutes ... to open the page ...

i spoke to the customer care of airtel broad band services for 10 times every time they registering my complaint giving ID no for my complaint thats also ... they are not even responding to the complaints..
worse service provider ... don't trust their words ... be care full while your taking a broad band connection

Bharti Airtel — Cheating by Airtel Broadband

I have applied for Airtel Broadband Connection on 20th June 2009 against application no. BA 0381855 through your executive Mr. Jasni ( Mob. No. [protected]) with the terms of providing connection within 7 days of application. After the expiry of said time, I tried to contact him several times, but he didn't pick my call. Then I informed the same with your Customer Care against complaint no.21460490 and informed that it'll be done in another 7 days and provide me the mobile no. of Mr Praveen (Mob. No.[protected]) stating that he is the authorised person to do the needful. I contacted him over the phone and told me that within 2 days he will give the connection. But he didn't pick my call after that. Then I contacted Mr. Jasni, he also informed me that within 2 days he will provide the connection and he gave me the mobile no. Mr. Sunil (Mob. No. [protected]) and he has given me the dead line os Sat 7 pm (ie, 11th June 2009). But I didn't get the connection till now. He is not picking my call at all. I between that on 7th June 2009 again I made complaint regarding this against the complaint no.21773704, and they informed me that it will be solved in 24 hours and it will be updated to me. But i didin't get even single call from your side and I am the loser here too.



I was using another broad band connection and it is disconnected from 27th june 2009 with the expectation that I will get the connection by 27th June 2009. Because of your negligence I made a financial loss of Rs 25000/-, for wich your are the only person responsible. It is not a small amount for me. Now it is your responsiblity to compensate my financial loss.



I would reqest you to look into this matter and compensate my losses as early as possible and get me back my installation charges with interest, otherwise I'll go for legal action against each and every people involed in this cheating.



Expecting favourable reply from your side

Airtel Broadband — Cheating to the customers

Hi,

I have applied for the airtel broadband connection through one of their executive. They have collected money for giving the connection. Finally they said it is not feasilble. I have asked at the begining it self whether the connection is feasible or not, they said it is feasible and now they are saying it is not feasible. Airtel people wasted my valuable 15 days time. If they said at the begining i would have gone for other service providers. Please take necessary action on Airtel to handle this situation.

Thanks
Satish

hi! i am using airtel broadband bt its causing many problems like its speed, overbilling, sometimes modem doesnt work and no one from the customer care is resolving my request for it neither they are cancelling my connection .paid rs.500 via cheque which is not reflecting anywhere moreover now they do not providing me the phone service so as to call others and registering complaints by calling customer care.please disconnect my connection and take whatever need to b pay for disconnecting the connection and resolving the a/c. till now everything is paid..acc. to company norms and terms and conditions.

Airtel Broadband — Wrong promise made by Airtel and Cheated

Hi,

I have asked for a new broadband connection with Airtel. As per my application form dated 26/09/2009, i had applied for the 2Mbps 799 plan. This was promised by the sales rep who sold this plan to me, that I will get the 2Mbps speed connection and will be installed on 28/09/2009. However when the technical team came to provide me the connection on 01/10/2009 (3 days wait time inspite of promise made of immediate connection) they informed that I will not be elligible for the 2 Mbps speed and I will need to change my plan from 2 Mbps to 256 Kbps for 599.
I had requested Airtel to provde me with a wireless router for which I had paid Rs 1500 additional. I am now told that it will take 10 business days before I get back my money on cancellation of the request.

I have called 4444121 on 1/10/2009 and registered a complaint. It is more dissapointing to mention the quality of service provided by the customer care rep (shivkumar) who hung up the phone on me when i told that I need to escalate to higher ups. I had to make 3 phone calls to the customer service department before I was able to escalate and get a reference number which is 24955354.

I have not got my desired connection speed (2Mbp), No phone, No router and I have been duped of Rs 1500/- for a new connection. Request someone senior from Airtel to look into this and help me get justice.

Airtel — Certifying the Customers as Cheaters

I am Prabhakar and I have 5 numbers. This issue is regarding [protected] which is very imp to me. I lost the Sim in last April/May and I have called the Call ceter to get it blocked. They have blocked it and I had to take a new Sim then which I have used it till Nov. Again in late Nov, I lost the SIM for which I have called the call center and asked them to block it again. And I am under impression that it is blocked and I should get the new SIM to use it.

On 23rd Jan' 10, one executive introduce herself as Radhika( who claims to be from Collection Department called me asking me to pay the bill of 3000 RS. I was kind of shocked and asked her to explain the bill in detail. She says that it is because of the usage of the SIM in December, the bill got generated, when I did not use in actual. However, when I tried to explain her the siatuation that I have already informed the Customer Care about the loss of SIM, she was not listenning to me and she was insisting hard that I should pay the bill. Then later she calls me a CHEATER which is a serious offence for me. I understand that your own of calling the deafulters but I think you should be very carefull while using these terms. You cant directly offen the customer saying a cheater.

At this point, you should understand 2 things:

1. This number is much more important to me more then you and at any cost I would not loose this number which I could have done long back after facing so many grieviences. Conclusion: I would not escape paying the bill.
2. After been a loyal customer to Airtel for more then 3 years, I had to listen these words(Cheater) and be offended.


Now if you want to know the criticality of this issue and why I am writting this to you now, see the below:

1. I have never written to you in any case nor escalated even after facing many issues because I understand it usualy happens with all the brands. Let me give you a very small example here. I would suggest you to go ahead and check my email ID in [protected]. I am fed up sending so many calls/emails and so many messages asking to change my email ID to [protected]@yahoo.co.uk from praveen.[protected]@xx.com(Dont remember exactly). Still they say that the email id is Praveen.[protected]@xxx.com at the end of every call. I never raised my voice on any of complaints. But was participating in almost all the surveys and you can check my feedback on the same. It was always positve most of the times.

2. If I am a cheater in reality, I would not write this to you letting you know my identity. If I really want to escape from paying the bill, could have done this long back when I had to pay some 5 to 6 K bills. I would not escape for a small amount of 3k.

I have also asked you guys to update [protected] as a alternate number for [protected] which you have not done. This is your problem. Not mine. You are calling everyone seeing the outgoing calls list and asking them my number which is a nuesence.

I am not sure how you take this but this is a serious offence to me. I am going to raise this with the proper channels and also with the media where you guys call the loyal customers as Cheater. If this is what you train your colleagues, then thats great. please keep up yourcustomer support and I want to withdraw myself from been a customer of yours. Please let me know the complete amount of all the numbers I have and procedure to deactivate the numbers and time limit along with the deposit I have made.


Will keep you posted as I get the update

This is the next update from Appellate Officer's Desk : Appellate.[protected]@Airtel.in
Dear Customer,

Thank you for contacting Appellate Officer's Desk at Airtel Telemedia Services. We are in receipt of your e-mail.

Please allow us 3 months time to provide you a valid solution.

Regards,


Appellate Officer

This is the reply from Nodal Officer : Nodal.[protected]@Airtel.in

Dear Customer,

Thank you for contacting Nodal Officer's Desk at Airtel Telemedia Services.
We are in receipt of your e-mail.

Please allow us 10 working days of time to provide you a valid solution.

Regards,

Nodal Officer

Airtel Broadband — Cheating saying will provide service

Airtel Broadband service was heard to be the best service in all. But my experience was the reverse. They have promeised me to give a service in 2009 March which they have declined static that there is no feasibilty in my place. Now in this Feb they have contacted me saying they will give the connection and now today tehy are telling again they wont be able to. "clear cheating or fraud".
I have been a Loyal customer for airtel from the day i started earning for my own, that is for the last 6 years. But am rethinking now.

dear executive told me a assured gift on new net connection but after sales taking it non serious, she tells me company gives u a reebok sunglasses or reebok watch till now nothing give to me .

concerne person is ruchika from ambala

Airtel — Cheating with customer

Dear sir
they are giving value added services without any infomtion / without any request and charging for this whenever i tried to call them they never attend it.

Airtel Broadband — Cheating On Speed

I was using a 2 mbs plan for Rs 1299. However I wasnt told about it and received only 256 kbps of speed. In their System the customer care has informed that my speed was reduced to 256 kbps after just 7 days o[censored]sage. Hence,
To sum it up
I was getting 256 kbps of speed but was paying for 2 mbps of speed.

Airtel Broadband Connection — net is getting disturbed not running more than 15 minutes

net is getting disturbed not running more than 15 minutes air tel land line no[protected] complaint lodged complain no 46416450 dt 16/15/2011 complain not resolved no body has visied to solve the problem airtel people are not caring at all please help

Airtel Broadband — Cheating all customers

If you are with airtel or planning to be with. Be aware of their scam under the hood.

How it works : You take a plan for cetain limit or unlimited download.

Let's say you have unlimited download. They have a FUP limit. COnsider FUP limit is 20 GB.

So after 20 GB of download you will get half the speed.

This si where the scam kicks off. You may have only used 20 MB but thier system will show 20 GB o[censored]sage and they will decrease your speed. You will keep fighting with customer care but let me tell you they will lie and fool you and my simply abuse you. Airtel relationship center will be ruthless, rude and least bothered about what you are facing. Last hope...Nodal officer, he / she will simply send you an appology email but will not help you, hey will still stick with "YOU USED IT"

What I faced was... Limit of 75 GB of download in 5 hours exhausted at 1 MBPS.... HOLA! no mater how do your math,.. it isn't simply possible...

This isn't the first time it is happening. On top of it Nodal officers will simply take a week to respond and possibly send you a reply which will give you all reasons to beat someone at a airtel relationship office...


So what should we together do about this scam????

I just calls from airtel and people started insulting and me asked to buzz off. Told me you have used 62 GB of your limit in 3 days. Again they deny the fact of simple calculation. 100-110 KBS of download speed in 3 days. How the hell is it possible? Moreover I have used only about 2 GB.

Look at the irony... Neha Gupta the nodal officer for West is making people call me and insult the customer, abuse the customer... Well done Neha Gupta

@Rakesh,

I have sent email to appellate but it was of no use...
I wonder why YOU are offering help? After so much of fight, today I have a download speed of 20kbps ...

I guess you canned my quota of high speed. It is practically impossible to exhaust 76 GB in 3 days at the pathetic speed you give.

If I get a call from your technical guy he says "Sir you have limit to download those call center guys are joking."

And after the blazing fast 20kbps speed when I talk to customer care they say you have used more than 76 gb so the speed has fallen down...

What should I do about the blame game?

Be brave... post it here what will you do...what actions will you take against Neha gupta? what will you do to stop this scam?

else just buzz off and let people learn about Airtel's cheat codes to burn our pockets...

airtel broadband fixed line connection — CHEATING OF CUSTOMER BY AIRTEL TEAM

DEAR SIR,

I HAD TAKEN AN AIRTEL FIXED LINE BROAD BAND CONNECTION IN MY EDUCATIONAL INSTITUTION BASED IN COCHIN.THIS CONNECTION HAS BEEN TAKEN HARDLY ONE MONTH AGO. THE MARKETING EXECUTIVE HAS COME DOWN TO MY OFFICE AND SAID WE PROVIDE PROPER UNINTERRUPTED CONNECTION WITH ONE MBPS SPEED. I AGREED TO HIS TERMS AND CONDITIONS AND SPECIFICALLY SAID I WOULD TAKE YOUR SERVICE IF YOU KEEP UP WITH THE WORD YOU HAVE GIVEN TO ME.

THIS CONNECTION COMES IN A COMBO PACK WHICH INCLUDES TWO LAND PHONES WITH VOICE CALL AND ONE MBPS UNLIMTED INTERNET CONNECTIVITY. THE AIRTEL CONNECTION NUMBER IS [protected] AND CONNECTION IS BEEN TAKEN IN THE NAME OF ARR RAHMAN EDUCATION TRUST WITH CONTACT PERSON MOBILE NUMBER [protected].

INTERNET CONNECTION WHICH WAS PROVIDED WAS NOT WORKING FROM[protected]AND COMPLAINT HAS BEEN REGISTERED ACCORDINGLY AND THE SERVICE REQUEST REFERENCE NUMBER IS 47989942. THE CUSTOMER CARE TEAM HAS PROMISED TO RECTIFY THE COMPLAINT
WITHIN THE NEXT 24 HORS WHICH I HAVE AGREED TO.IT WENT ON AND IT HAS BEEN NOT BEEN RESOLVED EVEN AFTER FOUR DAYS EVEN SEVERAL COMPLAINT REGISTRATIONS MADE WITH THE CUSTOMER CARE AND THEIR PROVIDED SERVICE REQUEST REFERENCE NUMBER ARE AS FOLLOWS 47990450,47989942,48026954,48026954. EVERY TIME I CALL UP THE CUSTOMER CARE TEAM THEY GIVE THE NUMBER OF THE TECHNICAL MANAGER NUMBER WHERE HE NEVER PICKS UP HIS PHONE.

I THINK AS A CUSTOMER I HAS BEEN CHEATED IN ALL RESPECTS SINCE I HAVE BEEN BEARING SEVERE LOSSES AS A RESULT OF THIS ISSUE.YOU COULD IMAGINE THE INTENSITY OF LOSS WHERE THE TOTAL CONNECTION OF INTERNET SERVICE IS DOWN FOR THE PAST FOUR DAYS IN AN OFFICE
.
AS A CUSTOMER I WOULD BE FILING A CASE AGAINST THE AIRTEL BROADBAND FIXED LINE TEAM IN KERALA FOR CHEATING ME IN ALL RESPECTS AND FOR THE FINANCIAL LOSSES I HAVE SUFFERED.

I HOPE THIS ISSUE IS BEEN HIGHLITED TO ALL THE HIGHER AUTHORITIES IN THIS TEAM SO THAT NO OTHER CUSTOMER SHOULD FACE SUCH AN ISSUE AGAIN SPOILING THE REPUTATION OF AIRTEL COMPANY AND THE FAITH OF THE CUSTOMER WHICH PEOPLE HAVE WITH AN ORGANISATION LIKE AIRTEL.

HOPING FOR A REPLY TO MY PERSONAL EMAIL ID AS MENTIONED [protected]@gmail.com

YOURS FAITHFULLY
KWAJA MOINUDHEEN M.A
CEO
LIMRA GROP OF INSTITUTIONS
MOB:[protected]

i agree,

even my landline number problem is not taken care of.


they are highly immoral company


[protected]

Airtel Broadband — airtel layer cheater

Hi i am vicky jhamnani airtel broadband customer[protected]unfortunately). my family complain for moderm phone receiver & many more complain but we didn't get any proper solution , many time it was been solved in there own and sayed that it is been solved by alok(f..k) and he(alok) commit that but reality is that never come to me , never solve the problem

TIME TO JOKE IN AIRTEL BECAUSE THEY SAY A WHITE LAY


1. I complain for modem not working proper & after one day 121 member say that it is been solved( and now the joke time because when i complain my connection was barred and barred till untill problem solved so when my connection is barred then how he solve my modem problem

2. I complain for slow browsing speed &after one day alok(f..k) came to me and says that your pc is not working correct so format it & Now the time for joke because i say alok that problem is facing in day time speed why not in night that means it is not problem from pc it is problem from airtel and it alos mean another thing that u have no knowledge and just your salary like a cauarrer



DON'T TAKE AIRTEL CONNECTION BECAUSE THEY ARE LAY AND DON'T TALL U THERE CONDITION THERE POLICY


A. THEY NEVER GIVE REPLACE A NEW MODEM,PHONE ETC

B EVEN THEY ARE NOT GIVE U A SECOND HAND MODEM,PHONE

C NOW THEY ARE NOT GIVE U WIFI

D NEVER GIVE U A WEWARE

E THEY NOT HAVE ANY EXPERET ENGINEER FOR GIVE A PROPER SOLUTION

F THEY NOT DISCONNECT YOUR CONNECTION URGENT AND MAKE BILL FOR LONG TIME

G AFTER DISCONNECT THEY NOT GIVE YOUR SECURE/ADVANCE MONEY

H THERE CONNECTION SPEED IS TO SLOW

I THEY NEVER FIT YOUR CONNECTION PROPER THER WIRE GOES THERE AND THERE

J THEY NEVER TALL U SPECIAL BENEFIT PLAN AFTER U WILL BEING CONNECT WITH AIRTEL

K AND MANY OTHERS BUT I HAVE NO TIME TO TALL U


IF U WANT TO GET ANY MORE INFORMATION PLEASE CONNECT ME WITH MY EMAIL ID [protected]@YAHOO.COM

THANK U

Airtel — Cheating in my offer

Respected Sir,
I got my Airtel sim in Specific offer with lifetime validity,but Airtel has stops that offer without any intimation , when i calls to customer care officer they are also didn't give me any solutions but, after that i chages my scheme in to pulse based rental with one year validity but they stops it with in 6 months after that i activated port to change my network at that time customer care officer has calls me and convince me to continue with their network and they provided me some offers for continue but they stops it after 2 months without any intimation when i calls they they havn't give me respect they are answers irresponsibly and thye are cheats many customers in india like this. so I request you to please help me to take action against them.
Thanking you,
by,
M. Hariram Chandar
[protected]