[Resolved] Airtel Broadband — Non-cancellation of Internet Connection despite repeated requests and non refund of security deposit | |||
Respected Sir/Madam, We, Bhavna R ,Manisha B and Danisha S, foreign students in University of Mysore, would like to bring to your kind attention some of the problems encountered with the Airtel Company in Mysore. Since the very beginning they have been disappointing us with their poor service and lack of professionalism. We subscribed for a Broadband Internet Connection with the plan of 10 GB (2MBps/256kbps) in August 2012. Throughout, the speed was not as good as promised and we kept facing connectivity problems all the time. We have shifted to a new place and before that we had applied for cancellation of the Internet Service on 03.04.2013. We were told that the cancellation would be done within 9 days, that is by 11.04.2013 and that the security deposit of Rs 3000 would be refunded to us within 45days. (Reference number for request:[protected]. But to our further disappointment, they kept calling us to ask if the connection was ok and they literally pestered us to keep the connection. In spite of our firm decision to cancel it, they did not effectuate the cancellation at that time and we got one more bill for no reason as we were not even living in that house and therefore did not avail to their service. They even gave the excuse that we asked for reconnection when we had already shifted from there. It would be anyway clear in their data usage record that after the cancellation request that no one used their service. Furthermore, they kept troubling us with their phone calls and each time we had to say that a request was already filed for cancellation and on each phone call they would file a new one. It was very annoying each time for us to repeat the same story to them. (Further cancellation request numbers: 31351428;[protected] Moreover, we would like to inform you that the Airtel Company provides different plans for almost the same price. We got to know about this from our friends who were also using Airtel Broadband. For almost similar prices they were getting a much better package with higher speed and better usage allowance. This is why we found their service very unfair and unprofessional. Eventually, we are still waiting for the refund of our security deposit after deduction of the real pending amount (i.e for the time period we used their services) and we hope to get it as soon as possible. We have already been waiting for so long and that is why we could not resist from filing a complaint here. We hope that our request will be given due consideration and the amount will be refunded soon. We look forward to hearing from you in the near future. Sincerely, Bhavna R, Manisha B, Danisha S, Airtel Broadband landline number for your reference: [protected] NB: Please do not hesitate to contact us if any further information is required. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 21 Comments | |||
Comments
broadband cew connection — despite request broadband not installed
I am a mtnl connection holder.I requested insttallation of internet but for the last two months no insttallation of internet.My phone number is 22238326.Two phone numbers given by area line man 20554585 and 22240013 are not picking up. Install the internet
Airtel Broadband — Security not return
In[protected] i pay 200 RS. as Refandable advance for connection of airtel broadband internet connection.but till now neither they connect internet connection nor Refund may many.
I complened them by phone & go to office (airtel broadband office, Malviya Nager, Bhopal)But they don't replay & not back my money .
My bill no. is 271
Bill date is[protected].
My address is : A-49 Padmnabh Nager, Sangum Colony, Bhopal.
In[protected] i pay 200 RS. as Refundable advance for connection of airtel broadband internet connection.
But till now neither they connect internet connection nor Refund my many.
I complained them by phone & go to office (airtel broadband office, Malviya Nagar, Bhopal)But they don't reply & not back my money .
My bill no. is 271.
Bill date is[protected].
My address is : A-49 Padmnabh Nager, Sangum Colony, Bhopal.
But till now neither they connect internet connection nor Refund my many.
I complained them by phone & go to office (airtel broadband office, Malviya Nagar, Bhopal)But they don't reply & not back my money .
My bill no. is 271.
Bill date is[protected].
My address is : A-49 Padmnabh Nager, Sangum Colony, Bhopal.
AirTel — refund of internet subscription
Dear Sir,I had on 25/04/09 mobile office - 500 plan but it was deactivated in the mix up of the things on 06/05/09 without
my concernt . For more details please my SMS date 09/05/09and 12/05/09 to 121(helpline) and E-mail to you on 30/05/09 may Iagain request you to refund
my dues
thanking you
Mohan singh
[protected]
Airtel Broadband — poor airtel service -phone internet dad
I have taken my connection in 1 week of and with all struggle, My phone number 43024543 I got the connection laid out and working . I have complain in airtel 14 th july & in complain no. 22003944 .your airtel sevice is very poor & your internet employe said this complain done maximum date 22 july .sir please take action and done care the my internet in short days . Dear Sir,
I am zafar iqbal and i am using internet connection and landline phone of paln 599.My phone is dead and also internet connection is not running from three days. I was called to airtel person so many times but he didn't take the neccesarily action.I am facing to much problem.Please do solve my problem as soon as possible.
please call to my mobile no before sending your person.
The details are following.
LandLine No: [protected]
DSL UserID: [protected][protected]@airtelbroadband.in
Place: Lucknow
Address: E-1/160, Sector-B, Aliganj, Lucknow
Mobile: +91 [protected]--
I am zafar iqbal and i am using internet connection and landline phone of paln 599.My phone is dead and also internet connection is not running from three days. I was called to airtel person so many times but he didn't take the neccesarily action.I am facing to much problem.Please do solve my problem as soon as possible.
please call to my mobile no before sending your person.
The details are following.
LandLine No: [protected]
DSL UserID: [protected][protected]@airtelbroadband.in
Place: Lucknow
Address: E-1/160, Sector-B, Aliganj, Lucknow
Mobile: +91 [protected]--
Hi,
I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances and request ids. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 4 days ago and I am still waiting for the call. Today, I called up again and was asked to wait for some more time!!
My request ids are : 32385939 and 22410606
Please let me know if I can expect anybody to call me up regarding this as I intend to get my connection done asap.
Regards,
Naushad Ahmed
Ph: [protected]
I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances and request ids. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 4 days ago and I am still waiting for the call. Today, I called up again and was asked to wait for some more time!!
My request ids are : 32385939 and 22410606
Please let me know if I can expect anybody to call me up regarding this as I intend to get my connection done asap.
Regards,
Naushad Ahmed
Ph: [protected]
Airtel Broadband — cancellation amount refund
airtel broadbond serive very very worst and they don't have the trained employee and always their aim and target to seating all customer. The company is running for collecting money from lots of way only not for service oriented, they have collected money from me before 6 months after that there is no any respondy from their end. if you are not refunding my money within a week time then you are forcing me to go humenrights court.by
R.K.Selvakumar
vvp nagar,
thattanchavady,
pondy,
[protected].
Airtel Broadband — cancelation of connection
i am arun chaudharymy contact number is [protected]
airtel customer care persons are very irresponsible,they give only complaint number,they dont resolve my problem since one month.i went to airtel office many time for cancilation of my connection.they dont disconnect my connection,they send the bill of this period and this is useless for me to payeing the bill.
i have a airtel broadband connection which number is [protected].
i call to airtel customer care 4444121 on 22january 2010 for cancilation,then they give me complaint number 303994 ant told that in 7 working days my connection will be disconnected.but after 7 days my connection is still running then again i called to 4444121 then they again gave me a complaint number
[protected] and told in 7 days my connection will disconnected.but my connection is running till now.
i called to customer care many times 4444121
they gave me many complaint numbers
303994
[protected]
29178660
29417308
these are complaint number given by airtel customer care.but my problem is not resolved.
on 11 feb i called to airtel nodal office[protected] to mr Pramod,then he also told me that in 72 hours my rental will be closed and in next 7 days my connection is disconnected,but nothing is happen.
when today i called him then he told me that is not my work my work is only forwarding your request to customer care.
sir please resolve my problem as soon as possible,because i am paying unwanted bill to airtel.
Airtel — Non Cancellation of Broadband Service
Non Cancellation of BroadbandMy Cancellation Request of 15 May was dis-honoured on a fradulent claim by Airtel that they had called me up on my Airtel Landline and I had agreed to keep my connection.
A lie and a fraud:
because
- i have no landline instrument, only a nos issued by Airtel for broadband use
-i left delhi on 17 May and am now in Goa
After repeated to & fro, i was forced to rush my driver with modem to Bharti Airtel office and even after the confirmation of cancellation last week, I was shocked to be told by 121 that my A/c is still active.
The verbal confirmation is never enough and they refuse to give email confirmation.
the customer empathy is missing
there is no one who picks up the nodal office phone, it clearly shows they are not bothered.
only auto emails are being generated.
by now, over the last 2 weeks, the company has issued me with 10 different cancellation nos, but NO ONE HAS CANCELLED MY A/c.
VINAY ARORA
[protected]
Airtel — No Refund on Airtel Broadband Connection Deposit
I am Mohammed Imran ( Mobile # [protected] ), resident of Medavakkam, Chennai for the past two years.Five months ago, in interest of subscribing a broadband service from Airtel, I contacted Mr. Rahman ( Mobile # [protected]), a sales executive from Airtel Ltd, T.Nagar Branch, Chennai . Upon conducting initial connection feasibility check in our area along with Mr. Muthu Karuppan , (Manager of Mr. Rahman) on 20th March, 2010, they agreed to provide service. Out of the offers explained by them, I opted for the " ADVANCE RENTAL " scheme ( Scheme Code: 3011 ) and they collected Rs. 4500 /- towards advance rental for 6
months which includes zero installation charge.
On the payment, I am provided with subscibers enrollment form towards the payment and was informed that connection and activation would be done within a week.
After waiting for one week, I found that no action was taken from them to provide the connection. On continuous followups and calls for next few days after that , I have been told by Mr. Rahman that it is impossible for Airtel providing connection, since they have to dig the road to pull the cable to my home from other side of the road which costs more for them and denied to provide service as promised.
I was SHOCKED to hear this, as he along with his manager personally came to my home for investigation and confirmed the feasibility of connection.
Since I had no other way, I accepted for money refund and received Rs 3000/- on 06th April, 2010 on agreement to the fact that the remaining sum of Rs 1500/- would be returned back to me on another one week of time.
Again as usual, there was no updates from Mr. Rahman, and in order to get the remaining money, I did frequent followups with him. And most of the time me call was not picked/answered by him.
All of a sudden, one day, Mr. Rahman came back to me saying that " Airtel as corporate should not want to discourage the customers. So we are ready to provide connection to you which helps us to get further more connections from your area " and he asked me whether still I would like to go for connection. I accepted to this offer by putting up a deadline of 07th May, 2010 for him to provide connection and if he fails to provide it in the stipulated time, he should repay the outstanding Rs.1500/- to me.
Thats all, Mr. Rahman on behalf of Airtel, neither provided connection till now and nor refunded remaining amount.
Whenever, I call him to get the status, he never picks up the call and even if he picks up, he replies irresponsibly saying that he is out of office and can tell me the status only after checking in the system.
I am really tired and fed up with following up with these guys for obtaining a broadband connection. After this much struggle, I stand here as loser spending my money, time and peace.
Can you please understand the plea of this suffered customer and would try to arrange me for necessary compensation.
Attached the Subscriber's enrollment form for the reference.
Thanks,
Imran
Airtel broadband internet — For Cancellation of broadband Airtel internet
I am staying in noida.This is regarding internet connection for the following credentials
was requested to cancel from june -28 th 2010..
Name Trimurthulu Amaradhi
Internet broadband number:[protected]
I made repeated requests to cancel internet connection from june-28 th
onwords. So far it was not cancelled in addition to that , they have
sent me monthly bill.
Why should i pay the bill without using it ?
I am leaving the room , I am moving to some other city . That is why I
requested to cancel the connection one month before.
Broad band internet connection :Airtel: cacellation request : 1110407 on 28th june 2010.
next request to cancel : 35683522 ,
next discussion related number: 423597
1151340
I mentioned only a few.
Please do some help to cancel broadband connection as well as not to pay the bill.
My phone mail id is [protected]@gmail.com
Advance thanks.
care.[protected]@airtel.in
2nd August 2010 /Today:[protected]
AirTel — Cancellation of Broadband Connection
Hi,I have raised a request to cancel by Broadband connection for Number[protected]. Cancellation/record No: 475997 on 21st April. However i was shocked to see that they have not cancelled my connection and have billed me till 4th May. I was contacted by various people till date regarding collection of the instrument. I have requested them to collect the same asap. I had spoken to Irshad during 1st week of May, Anthony – 14th May, Madhu – 20th May, Bala - 23rd May of Airtel. But today again i came to know that my number still is not cancelled and i get a new cancellation number. The customer service is pathetic and it takes 30 mts on an average to look into the details and complete the call. Hope they cancel the connection and charge me till 21st April.
Regards,
Kishore.
Airtel Broadband — connection not cancelled
Dear Customer,Ref: Email dated[protected], regarding cancellation of airtel number [protected].
Thank you for writing to airtel and the opportunity to assist you.
We are truly disappointed to learn that you have decided to surrender your airtel number. You have been our esteemed customer and we would want you to be a continued member of the airtel family. We would be happy to address any of your concerns regarding this connection.
We would like to inform that your request has been registered with us with the reference number 1470328 and the same will be addressed within 7 working days.
Currently, there is an outstanding of Rs. 772/- in your account as per invoice dated 12/04/2011. The final bill will be generated on 12/05/2011.
Please be informed that as per process, the rental and services (outgoing and incoming) will be barred for the above mentioned connection end of 7th day from the cancellation request date.
The security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 days from the date of permanent disconnection.
We value your association with us and hope that we get a chance to serve you again in future.
warm regards,
Babita B
customer care executive
bharti airtel limited
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[protected]Original Message[protected]
From: Utkarsh.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 06/05/2011 04:27:35 PM
Subject: [protected]
Hi
This is my Acc. No.16070566. Last payment I did was on 2ndMay 2011 (Rec
no.5992204).
This is my last payment, as I am not using this broadband conection since
December 2010.
So kindly disconnected the connection
Thanks
Utkarsh
AirTel — cancellation of request regarding change of our broadband phone number
I requested to change my broadband phone number 4049306 to some other phone number.i was told on 14th september , by your customer care representative that there are no charges for changing our number. They told me that my number will be changed by 16th september. but when i called cutomer care today(16th september) they told me that i have to incur charges of rupees 500 for changing my phone number.
And due to the previous wrong information provided by your customer care i want to cancel my request for changing my phone number.
From:- A.M.Bhatnagar
email i.d :- [protected]@yahoo.com
Namaste Bhavna,
This is to inform you that your concern listed on 09 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is to inform you that your concern listed on 09 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste Bhavna,
Further to our discussion dated 09 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 09 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Broadband — Breaking connections repeatedly
MY Telephone No is[protected] . MY Broadband Connections is 500+ but when I surfing the internet connections it repeatedly breaking the connections with in 10 or 15 minutes.