Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Airtel Broadband Services — Billing clarification

I am using Airtel broadband service (599/- Rs per month plan with limited download-3GB). I have recieved a bill of 7721/- Rs for a month from 6-May to 6-June, 09. When I asked for the clarification, it is been told from Airtel that it would be charged whenever Modem is ON... irrespective of internet usage. It was not known to me. It was also not communicated to me too. I just want to know how it could be charged when Modem is ON though I am not browsing.
Was this information helpful?
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  11 CommentsShareTweet

Comments

Airtel Broadband — charging more than downloads

HI ! there i wanna have ma downloading details up till today n ma broad band connection no is[protected]
pls do reply asap
I too have been charged a huge amount for download on my broadband connection. They claim that I have downloaded more than 2Gb of data- which is insane. I have seeked for clarification . but obviously they will not reverse that amount. We being consumers are taken for a ride by such big shots. If i do not make the payment they will simply disconnect the connection- which again will cause us a problem. Hence, pay or not we are the sufferers.
I have taken a broadband connection in Jan, 2009 on[protected] for limited scheme. I recvd the bill on 7th feb, which seems to be wrong . The scheme has 1Gb of free download . the total download show in bill is 899Mb and the amount charged is app. Rs.704 with the discount of app. Rs 400 . so the net payable amount for broadband is app Rs.304.

I want to put across the point that if i have not crossed 1GB download limit then why shld it be billed.

This seems to be very serious mistake, since i don't have time to add-up download bytes everytime. Please don't fool customers.

Pl. reply immediately before the bill payment due date.

Expecting an immediate response.
ADVERTISEMENT

Airtel/ broadband connection — billing problems

I had bought airtel connection a few months ago. From the beginning i have been facing billing problems with this company. Last month i received a bill showing an additional parallel ringing charges.Even though I have called them and discontinued this service still they charged this amount. Last month I also changed my plan from Rs.799/- to Rs.500 then also I received again a bill with Rs.880
I am having the same issue..I also had the broadband service for 599/- and without using was charged 1056/-. And the download charge for a single day has come more than 500-, 200-, and while for other days 17/-, 20 /- etc.. None o[censored]s at house has used the internet during those times. And that too for 500/- ... They are just cheating by producing wrong bills.. I am really frustrated by these people.. And whiled called the customer care a female called Nisha told that my 256kbps has to get a dwnload speed of 180 kbps atleast and i wont be able to see a webpage with a speed of 35 kbps which i am getting now .. I wonder y ppl who dont know these basic things are kept in customer service.. Is there anyway i can get my money back.. I have already paid 500 for the modem so i dont want to take a new connection and pay for tat...These ppl must be making a hell lot of money by cheating us like this..
and this Rs.1056 was for a usage of 10 days.. as i had got the internet only by the end of that month nd the bill was for 6th of next month... I had to make 1000s of complaints for getting the connection and during each call have to wait for atleast 15mins to complete all the prerecorded questions and while talking to the customer executive they always come up with some unsatisfactory answers.. I have wasted around 200/- calling these customer service for getting the connection and now after getting the connection they are torturing with the bills...
Even i received a bill of 3500 instead of 670. One of my friends received an sms from airtel that there has been a techinical fault and that they have charged for nite usage as well. I have made a complaint thou. Lets see what happens. But no way am I gonna pay 3.5k for their mistake. I keep track of watever i do with internet. If my modem is on, then am on d net. Anyways that was a lie when they say they charge u for modem. I had been in a networkin company. U can fite with d person who told u that. Sometimes some updates for ur os, or other programs may download itself. But no way it cud shoot upto 7k. Take this issue seriously and talk to some senior agent in airtel. They r service oriented and am sure they would fix the issue. their service is perfect. Some tech agents spoil the name of the brand.
I am also a scapegoat of such fraudent billing. My modem gets switched on everytime I switch on the mosquito (All Out). Recently when i wanted to disconnect my connection, the Customer care advised me to change my plan to limited plan and told me that I will be charged only based on my usage time. Absolute no communication that AIRTEL's PROVIDED MODEM is enough to be switched on for timing.

I have a networking background and I dont understand how
- Without a laptop / PC connected
- without a IP assigned for communcation

HOW AIRTEL CAN SAY THAT BILLING STARTS WITH MODEM SWITCHED.

I am just wondering if such a reputed company in india is doing such a thing. The worst is the billing team says " We know that its not right to bill this way, but thats the way we bill and we evaluate."

I am working out the TRAI regulations for these, should get these guys sorted. Anyone with previos exo in this
I am also having this issue with Airtel. My calculation says that they are charging me at least 3 times from what I am downloading. So if I download some 20MB, they charge me some 50MB or 60MB. This has been going on for almost last 1 year or so. I believe that these Airtel guys have turned into big cheaters. I fully agree that they are also charging us in case we just leave the modem on and this is really frustrating. I have complained many times to these guys and now really want to take them on.

I want to go to consumer court and really bring them to task on this.

Airtel Broadband — charging for no usage and worst service

i am having a broadband connection of airtel NO-[protected].i have been using it on a rental of Rs 799 from past 1 year i had cleard all their payments from begining .one day around 2 months back i went to airtel store in janakpuri ,i cleared all there pending payments of around Rs 1400 and i requested them that i am not able to use internet as it is not getting connected besides that i am clearing every pending amount please help me out,they said their executive will visit my place to resolve the issue,since then and today no body came to resolve my issue,my all the detals can be checked i havent made a single penny ussage from past 3-4 months and besides accepting there fault the are giving calls at my friends number and threatning him .and disturbing him at [protected].this number was with me for few days back
but from past few days i was out of town my friend requested them that please consult him when he willbe back,now when i have come back to day i was really surprised that a company like airtel could do this,i am expecting some sensible solution from there side or else i need to proceed with legal terms ,i am available at [protected] from 19th feb 10 evening .Making this payment is not a big deal but what there employees are doing i just want to make airtel familiar with it ,so that the upper management can proceed with some standard procedure and action against those who are behaving in really unethical manner
I am using Airtel broadband service (250/- Rs per month plan with 25 Hrs o[censored]sage/month). I have recieved a bill of 2000/- Rs for a month of April'10 . When I asked for the clarification, it is been told from Airtel that it would be charged whenever Modem is ON... irrespective of internet usage. It was not known to me. It was also not communicated to me too. I just want to know how it could be charged when Modem is ON though I am not browsing.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50482
    Pending
    0
    Resolved
    20199
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View Full Information
    ADVERTISEMENT