[Resolved] Airtel Digital TV — SM2 Installation error because of airtel negligence | |
Customer Id# [protected] Here is sequence of activities 1. Few days back i request for Movies Now. CC people tell me to change dish position. 2. Airtel guy comes and we decide not to shift the dish as it is not possible. 3. 2 days later i get a call where they cancel my movies now request 4. Today afternoon my airtel TV is disconnected with only a error flashing on screen as "There was an error during installation........Error code SM2" 5. I asked CC and they told that i have been migrated to new satellite. God knows why. But they tell me i will get all channels WITHOUT changing dish antenna position. I think he was bluffing. 6. He says that i need to keep my STB ON for 30 min. I do it (for an hour) but no resolution. 7. Still no resolution and no response from airtel presence. I need resolution asap Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
hi all,
i absolutely agree with u all that the so called service provided by airtel is amatuer and needs revamping immediately! Crappy service was what i have always got...when i called cust care to solve my installation problem and they gave me a local number of a renowned shop in my town who did not receive my calls when in fact i called up the man two days in a row, probably at least about 20 times but to no avail. I was left with no other choice but to call in another mechanic who finally fixed my dish tv.
Towards the end of every 30 days when my top-up for the month is almost over, airtel cust care calls me up repeatedly unnecessarily and asks me stupid questions like..."why arent u recharging ur dish tv? is it because you have no money?'...i was absolutely stunned and irritated with such idiotic conversation that i hung up the call... who is airtel cust care to question my decision to recharge my dish tv or not...dont i have my own free will to decide as to when i want to do so? arent we living in a democracy here? i got Dish Tv connection at home and we got no problems of any sort with it whatsoever, if my recent problem of SM2 doesnt get solved soon then dat will be the end of airtel dish tv service as far as im concerned! I just recharged it with Rs. 400 two days back and suddenly SM2 problem is flashing on my tv screen... money doesnt grow on trees for anyone we work real hard for it... now its like i've flushed the money down the drain cos i have no hope whatsoever of getting the problem resolved...cos the last time i called cust care they were askin me yet some more stupid questions like wats my name and blah blah blah when i was in fact on an STD call as i dont have airtel phone connection, finally i was so frustrated that i ended the call without getting any resolution! people please beware of airtel dish tv i hope y'all dont make the mistake of buying one like me!
i absolutely agree with u all that the so called service provided by airtel is amatuer and needs revamping immediately! Crappy service was what i have always got...when i called cust care to solve my installation problem and they gave me a local number of a renowned shop in my town who did not receive my calls when in fact i called up the man two days in a row, probably at least about 20 times but to no avail. I was left with no other choice but to call in another mechanic who finally fixed my dish tv.
Towards the end of every 30 days when my top-up for the month is almost over, airtel cust care calls me up repeatedly unnecessarily and asks me stupid questions like..."why arent u recharging ur dish tv? is it because you have no money?'...i was absolutely stunned and irritated with such idiotic conversation that i hung up the call... who is airtel cust care to question my decision to recharge my dish tv or not...dont i have my own free will to decide as to when i want to do so? arent we living in a democracy here? i got Dish Tv connection at home and we got no problems of any sort with it whatsoever, if my recent problem of SM2 doesnt get solved soon then dat will be the end of airtel dish tv service as far as im concerned! I just recharged it with Rs. 400 two days back and suddenly SM2 problem is flashing on my tv screen... money doesnt grow on trees for anyone we work real hard for it... now its like i've flushed the money down the drain cos i have no hope whatsoever of getting the problem resolved...cos the last time i called cust care they were askin me yet some more stupid questions like wats my name and blah blah blah when i was in fact on an STD call as i dont have airtel phone connection, finally i was so frustrated that i ended the call without getting any resolution! people please beware of airtel dish tv i hope y'all dont make the mistake of buying one like me!
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I have exactly the sameproble...on 12th April a person came to my home saying that DISH direction will have to be changed and that was it after that neither is it working in the old direction nor is working in the new direction
I have a suggestion to you and everyone reading this message and has a problem with Airtel's service - lets try to spread facts of Airtel DTH's pathetic service as much as possible - lets mention it on twitter/ facebook and every other place possible. Let us do our best to alert as much potential customers of Airtel DTH as possible so that they also do not end up wasting their hard earned money and time. It is pathetic on the part of Airtel to sell their DTH products when they do not have the back up infrastructure to support customer calls. I have decided to never call their customer care and get insulted with the call getting cut everytime.
I think if people who have been victims of poor service from Airtel DTH form a group that would possible be one of the largest groups in India.