[Resolved]  Airtel Digital TV — Delay in Installation

Airtel Digital — delay in installation

I AM FROM BANGALORE PURCHASED A AIRTEL DIGITAL ON 8 /4/09 AS PER THERE SCHEDUL THEY INFORMED ME THAT THE INSTALLION WILL BE DONE ON 9/4/09 AT 5.0 PM ON 9 TH THEY HAVE NOT TURNED UP AGAIN I CALLED IN THE NIGHT THEY GAVE THE SECHEDULD INSTALLION TIMING AT 10/4/09 AT 9.0 AM BUT THE STILL HAVE NOT TURNED UP AGAIN WHEN I CALLED THE TOLL FREE NO THEY TOLD THEY WILL BE COMMNG AT 2.0 PM THIS IS WHAT I AM FACING THE PROBLEM WITH AIRTEL DIGITAL .BECAUSE THEY ARE OUR BIG CUSTOMER WE PROVIDE AIRCONDITION SERVICE TO THEM BUT WE DO NOT SECHEDUL LIKE WHAT THEY ARE DOING .SO I THINK I HAVE TO SPEAK THER HIGHER AUTHORITES PEOPLE IF THEY DO NOT TURN UP IN THE AFTROON MY CUSTOMER ID IS : [protected].

REGARDS
VEERU
MY CONTACT NO IS[protected]

Airtel DTH — INSTALLATION DELAY

My Airtel consumer ID is [protected]
Bought AIRTEL DTH on 11th Aug
The AIRTEL People sent SMS that on 14th Aug 2 PM the installation will be done
But nobody turned up
I kept on calling airtel people and they kept giving false promises.
Till 17th of August 9 AM they have failed to make the installation

I Really think the kind of service they have provided is the worst

How poor is Airtel DTH Sales and Customer support.

I needed a new Airtel DTH connection in New Delhi. Went the Airtel wesight. Click on the buy Option. Enter personnel Details. I got a reply "sorry we cannot process your request, you will be contacted soon" . No body contacted or no message.
I sent a sms as per TV ads, got a reply " you will be contaced soon" No communication from them later.
I sent a sms 'dealer 011' from my airtel number, as per the website for nearest dealer information. I got a reply " Sorry we are not able to give dealer information"
I called custoner support '12150' I got a very funny reply " Plese send sms from another airtel number'
If this is the kind of service they proivide even to sell their products I wonder what will be their after sales support.

airtel dth tv — delay in installation

I BOUGHT NEW AIRTEL DTH INSTALLATION KIT AND DATE OF ACTIVATION AND INSTALLATION WAS CONFIRMED TO ME BY THE COMPANY THROUGH SMS ON MY MOBILE BUT NOBODY CAME TO INSTALL. EVEN NOBODY GAVE CALL FOR THE DELAY. WHEN I CONTACTED THROUGH CUSTOMER SERVICE I WAS TOLD THAT THEIR REP WILL COME NEXT DAY BUT NOBODY CAME..........................................................VERY BAD EXPERIENCE IN INSTALLATION OF AIRTEL DTH.....

Airtel has the worst customer care service ever seen.

My Airtel consumer ID is [protected]
The AIRTEL People told me that on 25th Sept 4 PM the installation will be done
But nobody turned up.
I kept on calling airtel people and they kept giving false promises. Some time they cut the phone after saying “LET ME CHECK THE DETAILS SIR”.

This is not yet done 

Airtel DTH — delay of installation

5 days before i have bought the connection but till today no installation is done. i aam very dissatisfied by ttheservice of airtel.

To
The Customer Care
Mumbai

Sub:-Installation delayed for airtel digital tv products

In reference with above subject installation for airtel digital tv products purchase by products for my mobile no[protected].

i gaurang barot i had purchased for airtel digitl tv products for pay for 1650/- with
free five month subscriprtion free paid for payment details below

HDFC BANK VISA VALUE PLUS
CREDIT CARD NO.[protected]
PAYMENT 1650/- ON DATE FOR[protected]
TRANSACTION FOR GAURANG HARSHADBHAI BAROT
CCAVENUES MUMBAI
TIME FOR PAYMENT :- 2:47PM
DAY :- SATURDAY

FOR MY MOBILE MESSAGE ON 31ST OCTOBER 2009

AD - HDFC BANK

Thank You for using your HDFC Bank card for 1650.00 in - AVENUES mumbai @ 31-OCT-2009 02:47 PM.

SO Please request for my query sall & perfect result reply me.
so needful @oblige us.

Please reply for my contact no.[protected].
[protected]
email:[protected]@rediffmail.com
[protected]@yahoo.in
[protected]@yahoo.co.in


THANKING YOU

GAURANG H BAROT.

Airtel DTH — delay in installation

i have booked for airtel dth on saturday and paid in cash., they told me that it will installed by sunday afternoon but no information tii time..

We purchased the airtel Kit and subsequently the kit was installed at home...however when it came to activation of the same the engineers and the sales person (belonging to Airtel) are dilly dallying and saying that the voucher that came along with the Kit is not getting accepted by the system and they need to wait and see the reason behind the same...it has been 2 days already. Why is it that a faulty voucher was issued in the first place..when the voucher was found to be incorrect why was it not replaced immediately...I would like some help on this issue...

I bought Digital TV connection through connectindia.in yesterday. after getting my kit details, I called customer service number and asked them for activation and installation of same, they ensured me that they will do the same by today afternoon 12.00 pm and provided me the customer id [protected]. When I called back them again on 12.00 pm they told me that they customer service representative Suhasini forget to take my recharge voucher number and that is the reason same is not being done and again took all recharge voucher and told me that installation will be done by 4.00 pm. I called them at 4.00 pm but they were unable to answer why installation engineer did not reached to my place. they ensured same will be done by 6.00pm. I got call from one number[protected] and this guy told me that installation will be done by 6.30. But later they refused to come for installation saying they don't do installation after 6.00 pm.
Nodel Officer don't pick calls, Customer service is off after 7.00 pm and there is no way you can get in touch with someone who is answerable.
This is worst experience one can have and surely you can experience it again and again with Airtel.
Can somebody help

On 4th of June, I have purchases Airtel Digital TV connection through Croma, Bangalore. It is a 12-month Ultra Pack at INR 4350. Airtel received the subscription amount immediately and sent me my customer number, and on logging on to their online portal, I immediately found that the entire amount has been credited. However, till date, regardless of all promises made by Airtel about instant connection, all I have received is my customer number ([protected]). This is after 11 days of purchase, forget 24 hours !!!!!!!!

Repeated calls to the customer care center yields no results. Either the calls are never picked up - they will put you on hold for 10-15 minutes and make you listen to junk music and crappy voice messages which go silent every once in a while, making you wonder if the call is at all alive. At other times, numerous promises are made - installation will be done today, tomorrow, and so on... I have never, till date, received the call from the installation engineer / staff.

The customer mail does not work. It has been configured to send only automated replies; nobody looks at the mails sent by customers. I had sent an email from my email id: abhishek.[protected]@gmail.com to the id: [protected]@airtel.in on 9th June, and all that I have received is an automated reply. No Customer Service personnel even bothered to call me after the mail.

The only complaint number I have been given is 2990286, dated 7th June, which, without any installation, has been termed 'closed'!

At this moment, I'm practically clueless whether I will get the installation and connection before the end of the world cup. And all this, after the full money has been paid!!!

I hope that an Airtel Official looks at this post and takes suitable action on my connection.

Abhishek Roy,
Koramangala, Bangalore

Dear Mr. Chugh,

I am yet to understand what is the resolution that is being made.

I finally got the system up and running - on 18th of June 2010 - a whopping 14 days after purchasing the pack. This, after calling (and every time, fruitlessly) the customer service team, and later, getting hold of installation managers and so on... Finally, some kind Airtel employee took pity on my situation and got this fixed. It reminds me of good old days of sarkari work.

Please fix your customer service team. They are absolutely useless, and show complete disrespect to the customer. Every evening, till 18th June, I have spent 1 hour calling the CS number. I've been put on hold by the machine for 10 minutes at a stretch. And your CS people have the audacity to abruptly disconnect the line, after saying 'please put on hold'.

How I wish you were in my position, just to understand how frustrating it is to listen to a broken tape record for 15 minutes at a stretch. You also have a nodal officer, who has to be given the ticket number, but your CS people REFUSE and disconnect before giving any ticket number. On calling almost everyday for the last two weeks, all I have got is just one ticket, which also was termed 'resolved' the next day. The CS people promptly disconnect after putting on hold, every time I ask for a reference number. Is it not a punishable offense in your company, or have you specifically instructed your CS team to act this way?

I have been an Airtel Postpaid customer (the account is maintained through my salary account by my company) for three years now. My experience with the phone customer service team has been much, much better. It has been an excellent team, and I, in my worst nightmare, had NO IDEA that I would land up in such trouble. I did not even look at competing services, or read through review sites. I should have done that! This should be a WARNING for all prospective customers.

Even today, I wanted to call the CS team to inquire about the package details showing online, against my Customer ID. It should show 12 month package, but it is showing 3 month package. I was on hold for 7 minutes, and then I got fed up and disconnected. Believe me, even sarkari services were better. At least, we used to hear somebody on the other side, not useless machines.

Have you spent off all your budget on the world cup, and thus running short of people for doing any actual business?

Regards,

Abhishek Roy

CUSTOMER ID : [protected] NEW CONNECTION

CUSTOMER CARE IS OF NO USE....12150

I HAVE PAID UP FOR AN AIRTEL DIGITAL TV CONNECTION ON 24/7/2010, I AM A WORKING PERSON, HAD TAKEN OFF ON 26/7/2010 HOPING THAT THE ENGINEERS WOULD COME ACROSS FOR THE INSTALLATION, MY SON HAD TAKEN OFF FROM SCHOOL ON 28/7/2010, I HAVE BEEN CALLING CUSTOMER CARE NUMBER OF TIMES, STILL NO RESPONSE....THIS IS GETTING CRAZY....CAN SUMONE PLEASE ADVICE WHAT SHOULD I DO.....WHERE DO I TAKE THIS TO....SHOULD WE GO TO THE POLICE/MEDIA FOR HELP BECAUSE THERE IS NO ONE FROM AIRTEL DIGITAL ATTENDING ON CUSTOMER CARE LINE. PLEASE HELP.

Airtel DTH — Non installation of Airtel DTH in spite of full payment been done

Hi,

I have made a payment of Rs. 999 for installation of Airtel DTH at my home in Gandhi Nagar Ghaziabad on 16.8.2010 and was told that installation will be done within 48 hrs. My customer ID is [protected]. Now 96 hours have passed and installation has not been done and their representative Mr. Sandeep whose contact number is +91-[protected] does not receive our calls and whenever he picks the call gives false promises. This is highly unprofessional attitude causing monetary as well as mental trauma to my family and myself. I would like strict action to be taken against these people so that they don't ill treat any future customers like they are treating us.

I had applied for Airtel DTH on 18/9/2010 and made the payment of Rs.1590 over the phone through credit card with the transaction no[protected]. and i was assured that i will be installed within 48 hours but now its 1 week and i have not received any communication from Airtel DTH and whenever i contact them they are not responding at all. Now i Stuck up with my money.
Kindly help me

Sir,

I have ordered an Airtel Digital TV connection on 4th Nov 2010 through IVR process using HDFC credit card. My transaction ID is 11641371. They told me that the max time for installation is 48 hours. But after payment is done, there was no response from their side even after three days of payment. The main reason behind me lodging this complaint is the way they treat the customers. I have keep on calling them yesterday and they are not at all giving proper response, instead they blocked my phone number. There was no way for me to contact them now. I tried calling them from a different phone number, but once I mention the transaction ID they are cancelling my call. I am very much frustrated even after paying them. Kindly suggest me on the same.

Airtel DTH — Delay in installation

I got Airtel DTH connection along with Samsung LED TV on 23rd Oct . Since , that day I am running post to pillar to get installation done...My customer ID is [protected] . Based on the the advice given on helpline I recharged for Rs.750/- on 25th Oct. I was promised that installation will be done by 30th Oct latest . Till date , I continue to follow up with customer services ( so called helpline where in after struggling to get some human being to talk takes 10 mts. & the many a times line get disconnected from their side ) . Later on , I was told to contact local dealers . On approaching them , they laughed at me & asked me to again complain on helpline .

Helpline guys ( if , I am lucky to find one of those after trying the helping & waiting for several minutes
) again asked the same details ( which is very irritating ) & again promise to lodge a complain .

I do not know this trauma will be over for me . This is my horrible experience with Airtel DTH .

I echo with Abhishek having faced the similar disatisfaction in the Airtel DTH service. I reside @ Bannerghatta Road and now this is the 10th day without airtel DTH connection. Daily i am hoping that an engineer will call me, not sure when that day will come ;)

Anyway, have planned for backup, am moving on to tatasky.

Regards, Eugene Michael

Airtel DTH — Delay in Installing Airtel DTH

Hi

I have my Airtel DTH activated and even I have received SMS confirming the date of installation. However, today some one called me and said they cannot do the installation and would like to reimburse the money. When I asked for a reason, they said they are scared of local cable operators. However, my apartment already has >10 Airtel DTH connection and the owners of these apartments say they had no issue in installing the same. I tried digging more details from the caller and he said that Airtel has outsourced this installation activity to some "enterprises" and they gave me a number of one Jayasree to call. when I called her, she gave me 2 different numbers to call . Each of these guys in turn say that there numbers are wrongly given. At the end of the day, after coughing up money, I am stuck. Also, this "Supposed to be" installation guy says if they dont do installation by Dec 1st, then I need to forget the deposit too. So, he adviced me to just take the money back and forget everything.

Airtel is becoming like a Govt Company every day, and the above state is a clear reflection of poor management and don't care attitude with the customers. I am feeling helpless here.

Airtel Customer Service Sucks.

I had bought this one year package. Now, I'm being told it'll be over in 9 months. And the customer service center refuses to help me at all.

I'm deciding to take this matter forward.

Meanwhile, buyers beware.