[Resolved]  Airtel — Number not valid

Address:

Thane, Maharashtra

I am a customer of airtel and my number is [protected]& the series 7709 is still not registered with MTNL hence anyone has hunting line facility (press "0" or any other number to get dial tone and then dial the number) never can reach my cell number since the day i took ((6 months). I had a lots of e-mail communications with the customer care of AIRTEL, but in vain. It was shameless, that even after contacting their nodal officer, neither he could rectified the problem nor he replied. in one occasion, they asked me to contact MTNL and rectify the problem on my own which is really an utter nonsense on their (AIRTEL) part. Hope AIRTEL will rectify this issue once for all.

Giving below some of the communications which i exchanged with AIRTEL customer care, which are self explanatory.

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming calls from MTNL landline numbers for your Airtel mobile number [protected].

We regret the inconvenience caused in this regard.

As per the telephonic conversation, we would like to inform you that no problem found in the 7709 series from our end.

Further, as per your request, we would like to inform you that you may get in touch with the Nodal Officer with your earlier request or complaint number if the complaint is unresolved by sending an email to nodalofficer.[protected]@airtel.in
or by calling at +91 [protected] begin_of_the_skype_highlighting +91 [protected] end_of_the_skype_highlighting.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Mohan Babu
Customer Care
Bharti Airtel Limited

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 29/07/2010 10:48:24
Subject: Really Funny Re: BEST OF LUCK [protected] [|BAL|[protected]|[protected]|]

so you want my friends, colleagues, relatives, office staff, should inform MTNL
about the problem of not able to reach me on my AIRTEL mobile no [protected] ?
Is it like dat ? then It's really funny... don't you?

if i approach MTNL and rectify this issue of your 7709 series (all AIRTEL
numbers in this series, no doubt, having problem), what would be my honorarium
from AIRTEL?

I reiterate that you please announce to all the forthcoming customers that
AIRTEL's 7709 is having problem with MTNL as it is not registered, hence please
do not take this connection........ or else i can suggest my relative who works
with THE TIMES OF INDIA to simply put an article about this issue which will
save your valuable time.. please suggest what should i do?


P r a k a s h | +91-77.09.76.75.67







--- On Wed, 28/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: BEST OF LUCK [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 28 July, 2010, 9:56 PM

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming
calls from MTNL landline numbers for your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We would like to inform you that as per our records we have analyzed your
account details and found that the issue has been in MTNL service.

Further, we request you to check with the destination number.

You may also request the destination number to ask with the MTNL customer care
service to register a complaint regarding this issue.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Jenifer J.
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8FF1147D8687
868C8A8DF81F6BAAD336494C4DB9DD246C93F4147391FD 0 0 1 1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 28/07/2010 18:04:28
Subject: Best of Luck Re: [protected] [|BAL|[protected]|[protected]|]

Dear Sheeba,

It is very heartrending to know that to rectify this problem of your (Airtel)
number (though alloted to me), i need to contact MTNL. I suggest Airtel should
announce this problem (like myself) and also the remedy to overcome it, to
those customers who take your (Airtel) new series 7709.. I would be grateful
to you (Airtel) where and whom i should contact in MTNL. If Airtel can't deal
this problem directly with MTNL, how do you (Airtel) expect an individual can
mend this issue with MTNL? I never realise that after i switch over to airtel
(from MTNL trump service which i was using more than 10 years), i will have to
face such problems and the kind of help i received from airtel people... and
what more i can expect from airtel in future..

regards,
prakash
P r a k a s h | +91-77.09.76.75.67







--- On Wed, 28/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 28 July, 2010, 5:34 PM

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming
calls from MTNL landline numbers for your Airtel mobile number [protected].

We regret for the delay in replying to your mail.

As per the telephonic conversation, issue which you facing at other end as 7709
series is not open at MTNL side. Hence, we request you to raise the complain at
MTNL end.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Sheeba R
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=ABED285187CD


74A81C71FA23AAE22B620A2EC2C51B3D63A5BA7D63554B6D7385EA2E32766AE&refno=[prote...⇄

09

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 09/07/2010 14:32:04
Subject: Fw: Re: [protected] [|BAL|[protected]|[protected]|]

REMINDER 1

PLS REPLY....
P r a k a s h | +91-77.09.76.75.67







--- On Fri, 2/7/10, Prakash wrote:

From: Prakash
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Date: Friday, 2 July, 2010, 4:13 PM

Dear Jenifer,

As you promised, no action has been taken so far at your end and I am missing
so many calls due to the problem of not reaching my cell from MTNL
landlines. I request you to please solve the problem immediately or replace
my SIM card with another one (retaining the same number would be preferred).

Awaiting your reply.

Regards,
Prakash
P r a k a s h | +91-77.09.76.75.67







--- On Mon, 28/6/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Monday, 28 June, 2010, 11:39 AM

Dear Customer,

According to your previous interaction you have expressed concern regarding
unable to receive Incoming calls from MTNL landline numbers for your Airtel
mobile number [protected].

We wish to assure you that all necessary steps have been being taken with
utmost importance to resolve the concern.

As per the telephonic conversation, we regret to inform you that the Service
Request number is [protected] has been closed to revert us with the target
number.

Hence, your concern has been registered with the MTNL landline numbers with the
Service Request number [protected]. We will revert to you within 24 hours.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Jenifer J.
Customer Care
Bharti Airtel Limited