Airtel Complaints & Reviews

I have been getting calls from some executives from Airtel using a reliance number - [protected] and ask me to convert my prepaid number to postpaid. I am registered at "DO NOT CALL REGISTRY" on Airtel website but still keep on getting calls. I am surprized that how Airtel is giving Reliance mobile phones to their employees and ask them to use it???

Would request Airtel to have a look at the complaint. If needed I can provide you the recording.

Hi Sir / Madam,

I am getting missed calls from one paistan number [protected] continuously, yesterday night I got 2 missed calls and today morning I got four missed calls from the same number.
is there any ways to stop these types of number calling from Pakistan ?
I am also wondering how come they got my number?

Regards,
Dileep

i am using a airtel sim card .i recharged my phone with Internet pack of rs.125/- for one month and every time its gets over after one month the same service get updated by deducting rs125/- from my account balance, my service was over on 22nd of july and it was not updated automatically. because of that my account balance was deducted by rs.150 and when i asked the reason for deduction your executive replied that because the service was not updated and your internet was on your balance was deducted" first of all my phone was off from 22/7/13 morning till 23/7/13 night so naturally no use of internet at all and second concern was your executive was very rude with me he was talking like an illetrate man i am extremely disapointed with your service & your support. if i wont receive any satisfactory feedback and my balance i am gonna sue bharti airtel to consumer court for frauding peoples balance money for no reason.

Hello,

I am availing the mobile bill facility from Bharti Airtel with the mobile number [protected], and have been charged a wrong amount of gprs usage on 2G while i have already taken Rs. 199 per month unlimited pack. also i have never requested to activate 3G on my mobile.

Airtel people are making wrong charges of Total amount after discount: Rs.634.73/- on 2G services

All the amount should be discounted since i have been using unlimited plan and i have checked my itemized bill also in which i can see that i have not used internet before activation the GPRS Plan.

Therefore the 2G charges after discount @ Rs. 634.37/- are totally wrong.
Please clarify why should i pay GPRS usage while i have been using 199 GPRS plan since[protected].

3G Usge:
Total Usage on bill dated[protected]: 602750 KB
Amount: Rs. 1808.25/-
Discount given: Rs.1442.98/-
Total amount after discount: Rs.365.27/

My question is, while i have never requested to activate 3G pack on my number then why you have activated 3G chargeable plan without requesting from customer end. I was never aware of my 3G paid plan activation. I continuously used my GPRS plan keeping in the mind that i have already activated 2G plan on 199 per month and if i use GPRS then i would not have been charged for any GPRS service.

You can check into your system about my request for 3G activation. I have never requested to activate.

By above activation, It seems that Airtel network any time can activate any service without any pre or post activation intimation.

I am totally dissatisfied and mentally upset for your false charges on my airtel mobile.

This is totally harassment of customer.

Airtel is still denying the wrong charges while they have charged......

Regards,
Chandrakant Agrawal
[protected]

Hello,

I am using Airtel boardband connection no.[protected] account no. [protected]. In the following bill period 2/26/2013 - 3/25/2013 and 3/26/2013 - 4/25/2013 they have charged me for a Smartbyte purchase (an amount of Rs. 1499 + taxes ). This purchase request has not been initiated by me or my family member.

I raised this concern with their call centre representative as well as emailed on [protected]@in.airtel.com...

I have taken the corporate plan from Airtel and my number got activated on June 28,2013. At that time I was told by one of the Airtel representative that internet usage will be absolutely free for one month’s time. And now I have been charged approx. Rs 600 for internet usage. And the bill has been generated of approx. Rs. 724.42 only for 7 days till July 4,2013. And I am not at all liable to pay this amount as the fault is from Airtel side of making false commitment with the customer.

For the same, I spoke to one of Airtel's representative. He told me that Airtel will compensate Rs 300 of my bill. I would wish to continue using their services, only if they will waive off all of the internet charges that they have made to my bill else I’d prefer to go back to Idea network.

Also, for the next month as well, I received a message from Airtel on July 09,2013at 4:22 PM which states” Mobile internet usage for your Airtel mobile [protected] as on[protected] is approx. 23.59 MB. Charges applicable as per your usage are Rs 241.56”.

Also in month of June while coordinating for this connection, he told me that internet will be free of cost for one month’s time. So, as the number got activated, I was in that impression that internet is free till 28/07/2013 and that is why I kept using internet and suddenly on 09/07/2013 I got one message from Airtel for the amount that has been charged for internet usage. This is completely unacceptable.

While I got this connection, I was told that this would be a corporate connection, with a monthly rental of Rs 199, with 600 free sms per month and free internet. Post which I got my first bill which was unbelievable. I was happy with my prepaid connection and the only reason I agreed to take this post paid connection was to lower down my mobile expenses, however, it looks like am cheated with false promises after I had a word with the customer care department.

I am told that none of the above deals were a part of the plan I have opted for. Also, this isn't a corporate connection either. I do not have 600 sms, neither do I have free internet usage.
This is unacceptable from a reputated brand like Airtel fooling their customers with wrong and false promises. I would appreciate if a waiver can be raised to waive off the charges for the internet use as it was a wrong commitment made to me which I was totally unaware of.

Also i dropped an email to Airtel for the same but there is no response as yet. I have clearly stated to them that If this issue is not sorted out I am willing to approach the consumer court to fight for my rights but there is no way am paying for these illegal charges.

I am mentioning twice a time here, and still my issue is not resolved. Nobody is responding. Its still on the same status.

This time, I would look forward for an appropriate assistance.

I gave the below complaint to AIRTEL . You can find the initial reply. They gave time and not responded till that time. Again I sent a mail for that they replied TRAI ordered them to charge more for UAN 1860 series. I searched TRAI website for such order. I could not find any tariff for UAN in TRAI website from JUNE 1st 2013. Could you please tell me how get redressal for my grievance

[protected]Original Message[protected]br...

My name sujit kumar jha having airtel connection and my M no[protected] . I have airtel internet plan Rs 198/3072MB /month . on 29th jun'13 i have sent SMS to airtel that STOP my GPRS . on 1st of july they have stopped gprs but they have revised my plan which is RS 154/2492MB approx/month.

* i have sent SMS for GPRS and not for plan deactivation .
* till 28th jun'13 i have used 2898MB according to airtel SMS which is still in my inbox .
* earlier bill was RS 8765.05 approx .
* After my interference they have reduced my bill which is now Rs 7100 approx .
* on what base they have reduced bill amount ?
* On what base they have changed my plan if i have used 2898MB till 28th jun'13 and i have sent on 29th jun'13.
* i have sent SMS for GPRS not for plan than how they can deactivate my plan .

Sujit jha

Hi,

I paid advance of Rs. 999/- for airtel broadband connection. My Customer Enrollment Form has TBLR CEF No. 498112.
I had been in constant touch with the airtel customer care for last 1 year but to no use.

I have the following request on the dates mentioned.
First Request No: 18651048 (13/Jul/2012)
Second Request Number: 21474798 (06/Sept/12)
New complaint number regarding sales and marketing: 23235506 (11/Oct/2012)
Third Request Number: 23764854 - (23/Oct/2012)
Fourth : 25968302 - (13/Dec/2012)
Interaction Id:[protected]
Last Request No: 26783834 (31/12/2012)

Airtel Presence: OT[protected]

Even tried writing to there nodal office but to no use. Did not get any response from them either.

Everytime they give me a new request number and tell me, we will get back to you in 2-3 working days. Sometimes they even told me that I will be given refund in 21 working days.

Please take stringent action against them so that no other person gets treated in this same way.
Also please help me get my refund amount back.

Thanking You,
Hemanth Konthala

Yesterday, the mobile phone service provider airtel cut off the balance of rs. 30 from the current balance. Whem i tried to call and ask to the customer care they always say we are checking please wait and after1 or 2 min the call ends up by them. So i request to take a action against the company

♦ we are connecting your call.You need to recharge your airtel prepaid imediatly to insure continue in searvice. Want to know the latest offer dial twelve thirten twelve now.(English)
♦Hum apke call ko connect kar rahe hai hai, sebaye jari rakh ne ke lia, app apna airtel prepaid account ko turant reacharge karaye, latest offers ke bare me jan-na chah te he to kripah app barah tera barah par call kare.(Hindi)
♦ami aponar call to connect kori aso, sheba abhya-hato rakhato nixhito koriboloi apuni tat-khanat aponar account recharge koribo lage, sahotia offer bor janibo bichare-ne, ati-ai ak dui- tini ak dui[protected] dial korok.(Assamese)

I think every one understand that the above lines are palayed by Airtel computer everytime when our blence is less then rs.[protected]@ It takes. It looses our valuable time,it bour us when we are in Imergency. So I request airtel to play this voice for 1st time call when blance is less then 10 and in one language (users default language) not in 3 language.Do not join that offers advertisement.

§198=121 for airtel.
I think 198 is only complain no. for every network. But in airtel they advertise for long time . Vodafone and other is best. There is no difference in 121&198 in airtel exept 198 is free. In airtel (198) talk to an customer care exucutive is very lengthy prosses. So I request airtel to make its quality good.
Lastly I am sorry for my wrong spelling and bad English.

Hi,

Around January i got a new airtel postpaid connection. They activated some 2g services without prior notice(i have sms proof of this activation) and started to bill from second month. After making several call to customer care, they are repeatably saying you activated it. My mobile is low end mobile, salora, which does not have any facility to use. I asked the proof o[censored]sing the 2G service, but they are not sending any proof. I lost the airtel mobile while travelling in a bus on march. At last i decide to pay all the amount and cancel the connection. After cancellation, i got some emails regarding cancellation. After some days an Airtel representative called me and felt sorry for whatever happens and he asked me to change to prepaid connection. Since after a long request, i change my mind to use prepaid. They not even send any representative and they are again sending the bill for this month for postpaid. I really don't want any body to take airtel connection, since i have travelled to releationship center for 4 to 5 times. i got hurt and I really not seen any worst service in any companies i used.

i can send all proofs of email to you.

Goverment should take necessary action against airtel for hurting customers.

Can anybody help me to come out of airtel postpaid connection.....


Mobile Number : [protected]
Alternative mobile : [protected]

Location : Chennai

Thanks and Regards,
Rajesh

Dear Mr. Mark Tavares

Of late I have been facing severe problems with my Airtel 4g connection no - [protected].

It was working perfectly fine since one year until recently when my modem went offline quite often. I raised complaints and the technician visited my house who inferred that there was a problem with the network.

Eventually after so many phone calls to the nodal office and the appellate authority they came up with a solution to waiver off 20% of my monthly bill till 3 months.

But these kind of plans are just futile as I cannot connect to the network at all.

Now I have placed a disconnection request and I want that this should happen asap and I shouldnt be charged for the rental because why on earth I should pay for something which I cannot even use ?

As a customer I feel cheated by the marketing gimmicks of Airtel who only show a lackadaisicial attitide to the customer and trust me they dont honestly want to help the concerned person . They just beat round the bush and keep of repeating the same thing.

Unfortunately I had even advised some colleagues of mine to try 4g but now I feel I made a gross mistake.

It would be really great if you heed my concerns.

Thanks
Kunal Kr Chowdhury

I Recharged on 15.07.2013 Data pack Rs. 19 for 04 days([protected]) ,I used it,and after 4 days 19.07.2013 airtel forcefully recharged data pack Rs 19 for 4 days, without my permission and deduct amount Rs 19 from my phone account.
When I call to airtel customer care they told me this is auto recharge, we cannot refund your amount please help to refund my amount


With Best Regards
Jaibir Adhana
Shanti Vihar colony Rudrapur
[protected]@yahoo.com
[protected]

Dear sir,
My CUG SIM blocked Then showing rejected. its No.[protected] registered to Sr DEE Department Central railway.And alloted me for use.

please help me to start my SIM or give me PUK code.


Thanks
Kishor Kumar Gupta...

HALO..SIR
SIR MY COMPLAIN IS ,
SIR ON MY WIFE CELL..ONE UNKNOWN NUMBER WRONG CALL
HE IS HARRASING..SO SIR GIVE ME NAME N ADRESS OF THIS NUMBER..
PLZ SIR.UNKNOWN NUMBER [protected].
GIVE ME FULL DETAILS OF THIS NUMBER..VR HARAASED BY THIS NUMBER..PLEASE SEND ME EMAIL ID [protected]@gmail.com
N V CANT DO ANYTHING WITHOUT UR HELP..
PLZ SIR HELP US.
I M WAITING FOR KIND HELP.. FROM
rasheed

HALO..SIR
SIR MY COMPLAIN IS ,
SIR ON MY WIFE CELL..ONE UNKNOWN NUMBER WRONG CALL
HE IS HARRASING..SO SIR GIVE ME NAME N ADRESS OF THIS NUMBER..
PLZ SIR.UNKNOWN NUMBER[protected].
GIVE ME FULL DETAILS OF THIS NUMBER..VR HARAASED BY THIS NUMBER..PLEASE SEND ME EMAIL ID [protected]@gmail.com
N V CANT DO ANYTHING WITHOUT UR HELP..
PLZ SIR HELP US.
I M WAITING FOR KIND HELP.. FROM
rasheed

1. Very technical issues
2. Technician will come and charge this and that - paid more on technical issue resolutions/re-installations than for subscription charges
3. Customer care - not at all helpful, choose option English and they will start talking in some other language, rather than understanding customer problem and giving quick resolution they are trained more on giving excuses, this is company rule and policy
4. Airtel will keep sending you irritating repeated SMSs for subscription renewal
5. Fed up of frequent issues and interrupted services

♦ we are connecting your call.You need to recharge your airtel prepaid imediatly to insure continue in searvice. Want to know the latest offer dial twelve thirten twelve now.(English)
♦Hum apke call ko connect kar rahe hai hai, sebaye jari rakh ne ke lia, app apna airtel prepaid account ko turant reacharge karaye, latest offers ke bare me jan-na chah te he to kripah app barah tera barah par call kare.(Hindi)
♦ami aponar call to connect kori aso, sheba abhya-hato rakhato nixhito koriboloi apuni tat-khanat aponar account recharge koribo lage, sahotia offer bor janibo bichare-ne, ati-ai ak dui- tini ak dui[protected] dial korok.(Assamese)
I think every one understand that the above lines are palayed by Airtel computer everytime when our blence is less then rs.[protected]@ It takes. It looses our valuable time,it bour us when we are in Imergency. So I request airtel to play this voice for 1st time call when blance is less then 10 and in one language (users default language) not in 3 language.Do not join that offers advertisement.

§198=121 for airtel.
I think 198 is only complain no. for every network. But in airtel they advertise for long time . Vodafone and other is best. There is no difference in 121&198 in airtel exept 198 is free. In airtel (198) talk to an customer care exucutive is very lengthy prosses. So I request airtel to make its quality good.
Lastly I am sorry for my wrong spelling and bad English.

I recharged Airtel 2g internet pack of Rs. 22 on 18th July,2013 from kolkata circle. According to their website the benefit was 150 MB facebook usage+50 MB other usage. But after recharging online through their primary website, I found that only 5 MB other data was given. When inquired at customer care centre they were not cooperative at all. They tried to bypass their fault and told that they have changed their plan ( their primary website still showing 50 MBas on 21st july,2013) with effective to various dates. Clearly they were just trying to make a foll of the customer. Someone explained that I have already used 50 MB,but when i told that I didn't, someone suggested that plan has been changed internally. How they can change an existing plan without showing it to their main website?? I mean when a customer is recharging online he sees what is package rate from their website and then they recharge it. After recharging he comes to know that he will get reduced benefit as the plan has changed without mentioning anything during recharging. Its straightforward cheating. Its like you ordered and paid for 50 kg rice but when they delivered, they delivered only 5 kg stating that their ate has changed. How can this happen?? I am registering this complain to resolve the issue and help similar customers like me who has been cheated by the company.