[Resolved]  Airtel — Overcharged billing

AirTel — billing overcharge

i ve been airtel user for last 4 years and actually received my latest ebill overcharged with some value added services eg. downloads which i never committed and when i claim to customer care they just answer these downloads are originated from my number so i ve to pay my bill .what recourse should i have when the customer service is unable to trace any wrong doing on my number or just ignore it ?

what is my bill house no 200 sector- 5 pkl mdc gh-1

Airtel — Complaint against overcharging

Hi,

I am mailing to put my complaint to you for the phone no. [protected].

I have been charged for Gameclub subscription on this number for last 3 to 4 months and I have never asked for this particular service.

I talked twice to your customer care executives, recently I talked to Nirmal Prasad (customer executive) and he could not give any concrete answer instead he told me that portal is down and he is not able to extract any information, eventually he disconnected the call. (Service Request number: [protected])

I do not expect such bad service from the so called best telecom company of India.

Look in to the issue and refund all the amount that you have charged for this service.

Failing to refund the money, I would drag the company into the consumer court and TRAI.

Thanks
Ashu Gupta

waiting for your response..

Namaste Mr. Jha,

This is to inform you that your concern listed on 22 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Jha,

Further to our discussion dated 22 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

PL update

Namaste Mr. Jha,

We would like to inform you that your concern listed 22 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

If airtel resolved the issue than still awaiting for for revised bill . one more thing recently i have received mail from airtel and response was till 2nd july my plan was active [protected]@ 3GB(3072MB) and i have used 2943 MB according to your bill than how you can revised my bill plan . and i will forward that mail to airtel.[protected]@in.airtel.com . and your people was agreed that there was mistake in bill from airtel site on telephonic conversation .

i have used 2943 MB against 3072 MB till 2nd july .


i don't want to hold your payment but airtel forcing to hold the payment because of no response or useless response...i request to you pl provide me fresh bill according to above criteria.

sujit jha

Today out going has been stopped([protected]) by airtel and problem remain same condition which is clearing showing airtel backward service.
even though airtel people was agreed there was mistake in bill by airtel. you want settle in court than i will be there. if you not than i will lodge case of harassment . i have all the mail and sms which is clearing showing of airtel mistake . i am not coward ..understand rest upto you.

Yet not resolved.

who is resolved the issue ? till date airtel haven't respond to my mail . airtel service worst because as you can see that airtel people told me send a mail airtel.[protected]@121.airtel.com but no body is looking to respond . on what base my complaint has been closed ? i want to know the answer ..

sujit jha