[Resolved]  Airtel Postpaid — Complaints on "Airtel / Postpaid Mobile Bill "

Airtel — Airtel took more than Rs 100 from my credit for no reason

Sub: after recharging for Rs 500 i did lost more than Rs 100 from my credit for no reason

hello sir

could i please get sincere service from your part. Why airtel service is going below the average.let me come to the point

the last recharge i did for Rs 500 and also i activated one month internet pack by paying around 100. While using internet Airtel people charged more than Rs 100 from my credit balance. Infact i registered many complaints and also talkd with executives. But the sad fact is that upto this time i havnt got my money back

infact i really dont know why airtel people took more than Rs 100 from my credit bcoz i hav already recharegd for 1 month internet.

I told you clearly about my problem directly to the executives.eventhough i am telling again. If you dont mind will you please check my usage history from the time i rechargd Rs 500. From that time onwards you can have a detail check up. I am sure,you can easily find out the problems which happend in airtel part. One more time i am personally request you to check my last 50 days history

i wish you could find out the problem and will surely give my lost money. I have been waiting for your reply


sincerely yours

+[protected]

I have take airtel postpaid service last 4 month but I have facing some proble and I have complained more then 15 time but yet now not get any responce on airtel side my issue is that my Email id wrong mantsion there and i have compalin more but not resoveld yet and without this I have not get any bill and I am facing more problem for paying bill after due date I go to nearst airtel outlet or pay the bill my correct E mail id is:[protected]@rediffmail.com mob no :-[protected]

very bad service airtel postpaid I have resieged more then 18 complain but yet not resoveld yet mob no is:-[protected]

I am Mr. R.Venkat Ram Reddy got inter Net card No.[protected] from Airtel and Disconnected the connection due un excepted bill made by Airtel i used only for 9 days & total bill Paid up to date on Dt.[protected], i.e Rs. 1540-00, But They are sending the bills every month with un necessary Amount, but I call to custmer centre for Cancellation the bill and they are given complaint No.36810285 /Dt.[protected], Cancellation the Card complaint No.36810277 /Dt.[protected], so many time told to customer centre to stop the Bill, Please stop the Bill in favour of me, Do n't Send the bill, I have no responsible for further bills after disconnection.To take further necessary action Please. My Conncet Cell No.[protected].

Airtel Postpaid — Extra Rs.800 billed to my ac

Hi,

I am using the current Airtel number for past ~6 years (4 yrs as Prepaid, and 2 yrs as Postpaid). Till now my bill used to be around Rs.450 - 500. But for month of April 2011 the bill amount has suddenly shoot up to Rs.1318 with an extra Value Added Service charge of Rs.882. I wrote an email to Airtel, but there was no response for almost 8-10 days. Calling the customer care executive they told me that I have used Airtel Live. However, I have never downloaded any data from Airtel Live. I already have 24x7 internet broadband connect at home and office, why should I use Airtel Live for Rs.882.

Airtel has been irresponsible for their customers, and their queries. Since the time speaking to customer care has been made paid, they waste lots of time, by keeping the customers on hold for 10-15min. It is not about 50 paisa/3min, but about customer's valuable time.

Can anyone let me know how can I proceed with this complaint to get my legible bill amount, and not pay Rs.882 extra.

thanks & regards,
Komal

Hi,

There has been no response from Bharti Airtel. MY contact number is [protected]. The last day of my bill payment is May 24. I do not want to pay Rs50 extra as late fee, for Airtel carelessness. Can anyone from Airtel look into customer's grievances.

Thanks & Regards,
Komal

To
The Manager
Airtel India Pvt Ltd


Sub - Number No working In ( Dharamshal ) HP

I am Vijay Bhardwaj Using Your CUG No in Dharamshal ( HP ) In Mclodganj & Kotwali Bazaar . But there is lots of Signal Problem in area. I submit Complain Many times in your help line but not getting any positive response from your side. So please take necessary action against my problem. Other wise we are disconnect ur all the Numbers. We are the Business man and our business depend on Phone it will make the impact of our business. So Please resolve the problem ASAP otherwise we are disconnect your Numbers.

No-[protected]
Regards
Vijay Bhardwaj
Hotel Asian Plaza
Mclodganj

hi my name is Deepak Kumar i purchase airtel prepaid [protected]no on 25 April by local dealer in Dharamshal ( HP ) .i submit all Xerox copy Of My driving Licence & 1 Passport Photo sign all the document where thy require. After 15 Days i got a message from Airtel Side that your not submit ur Document .than i again submit all the document But after 4 days my number disconnect by Company please solve my Problem my alternate number is [protected]
Deepak Kumar

Send me the march, April & May month 2011 out going calls summary sheets to my mail [protected]@gmail.com

please stop my WAP TEXT BASED SERVICES my cell no.[protected]

Sorry to say but we are so rigid as a company like Airtel, shocks me .Hope you would have the same say as listed below by Nordal officer . If you could also kindly send me your comments, would be appreciated !!

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: 03 June 2011 12:58
To: Rahul Kanwar
Subject: Re: ASSISTANCE FROM AIRTEL !!! [|BAL|[protected]|[protected]|]

Dear Mr. Kanwar,

Thank you for writing to airtel.

This has reference to your e-mil regarding billing discrepency for your airtel Postpaid mobile number [protected].

Thank you for your mail to airtel and welcome the opportunity to assist you.

We sincerely apologize for the inconvenience caused to you. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the non occurrence of the same in future.

We would like to inform you that as per the service request number 37673834, our concerned team investigated and found that you have activated BB 299 on 10/08/2010, later you have activated GPRS [protected]@0.30ps 50Kb.

Further we would like to inform you that you have used the GPRS services and you have been charges as per the GPRS [protected]@0.30ps 50Kb plan.

Hence we regret to inform you that there is no discrepency on your bills and the charges are valid.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,




Syed Asif
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: Rahul.[protected]@hilton.com
To: [protected]@airtel.in
Cc: [protected]@airtel.com;[protected]@hotmail.com
Sent: 02/06/2011 13:11:28
Subject: Assistance from Airtel !!!

Dear Airtel



Greetings of the day !!



This is in regards to an amount of 4098.60 which has been charged to me as GPRS
usage amount, I have following reservations on this which are listed as
follows:-



• Airtel connectivity activated on the phone in the month of August
2010, all bills realised till date and amount of approx 50, 000 has been paid by
me as telephone charges which stands correct.

• In the month of April I procured an I Phone on which also I got
connected to my mails and used it extensively as always but for a shock that
the amount charged this time was 4098 INR

• I lodged a complaint on 29th May 11 with Mr Girish request number
:37673834, and as informed waited for a revert from Airtel till 31st May 11.

• On 31st May on not receiving any call spoke to Salim Basha who
informed that the revert would come in by today evening (31st May 11)

• On 2nd June not hearing from anyone from Customer care I called again
and spoke to Ms Deepa who read the resolution to me and informed that the back
end team has informed us to take the money from the customer as he has used the
service, which I am also not denying but on what basis was I charged when I
even did not ask for GPRS to be Activated on my I ¿PHONE .

• Ok after that was informed to speak to nodal officer again a negative
reply backend has informed us ; than what is the point of escalating the call.

• Later called Mr Subbaramaniam appellate officer who kept mentioning
but Sir you have used the services and I kept informing him yes I used the
services but without knowing the charges and not getting any intimation and
even without asking for the services to be initiated on my phone.



Could someone with authority please look into this issue in complete detailing
and revert at the earliest to the undersigned.



Thanks



Rahul Kanwar
Front Office Manager
Hilton Chennai,

124/1 J.N. Salai Ekkaduthangal Chennai 600 032 Tamil Nadu, India

Mob:+91 [protected]

Tel: +[protected]

Fax: +[protected]

Email: rahul.[protected]@hilton.com

Web: Http://www.hilton.com



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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening an

My Nnumber is [protected], i had chared for the rs750 plan without my request, when reported to them they gave the waiver and confirmed this will not happen again, all of sudden same replicated in concecutive month bill. I have hell lot of email to them also called 121. Good Gentelmen in Customer Serice will promise me to they will get back to me. No wonder that will not happen.
Now am in situation, my last 3 months bill haveing discrepency.
Can someone who really screw who had spoken to me in my earlier converstations and provide me proper justification & Solution.

Prepaid to Postpaid — false billing service

maine 20/5/11 ko reliance sim prepaid se postpaid karvai. inbetween maine isme koi service provide karne ko nahi kaha. aaj mujhe jo bill milta hai usme cricket service use karne ke extra 30/- add kar diye hai. ek baat battoo kya bine customer ki permission ke koi bhe service provide kane ke naam par bill maine pasie tok diye jainghe. isse deactivate karne ki request karne par bhi ek mahine ke extra paise maghe ja rehe hai kya yahi reliance ki policy hai kee cusomer ki jabe par dakka dalo maine sirf 20 days ke ander hee isse parshan ho gai hu so maine aapse request karti hue ki mara postpaid hee bandh kardo mujhe koi service nahi chahiye relaince is the worst company
samiksha yadav
[protected]
[protected]@yahoo.com

Repected sir,
i was using airtel postpaid mobile for the last 8 years, my number was [protected]
but due to some reasons i could not pay one of the bills as i was not in the city and when i came back my number was not working.when i approached costomer care they told me that my number has been permanently disconnected, they told me i could get my number back if i pay the whole bill amount, so i did so but still my request has not been processed.
i request you to kindly resolve my problem as i am facing a lot of problems for that number being not in use..

thankyou.
mohammed uzair.
[protected]@hotmail.com

I agree with your complaint since I am also an affected individual from this service provider.

Hello sir,
i am here by inform you about the some problem of bill payment.your distributor is asking more many for the bill payment.they are asking 10 or 20 Rs extras to pay bill. if we not give than they will not allow me to pay the bill.i am living in a town so i have to go for city to pay bill.lucky in our town there is another airtel vendor which is allowing to pay bill. so i will request you to take some action about that distributor and send him a appropriate massage to pay bill.the detail of distributor is as bellow

kesari nandan airtel distributor, sihor town,
dist-bhavnagar.postal code-364240

HI I AM SOMDUTT having Airtel postpaid connection ([protected]). I have the following complaints,
Since last six months the Airtel India is sending promotional massages without my permission on my mobile no..[protected] .I have made complaint many times in this regard.After complaing (March-2011, Apri-2011, May-2011--ID NO. 36552731..) I was told that this will not happen again.But it is still continue.

1) Real Estaes.
2) Health Packages discount
3) Sona slim belt etc.

I request you to stop this alerts Immidiately I also request you to stop sending me such request in near future.

Thanking you,

SOMDUTT
Mobile No.--[protected](delhi)
email: [protected]@gmail.com

pl my call list sent. my no is [protected]

Hi all

I being told by rep that they will port my number IDEA to Airtel and my phone will not be stop working for anything and june 23 my phone stopped and as of now they didnt provide my any sim card when i call customer services thet said they cant help me out on this please do visit to airtel shop . Now i am in middle first i have leave my good rate plan in idea and now my number is stop .please help me out on this . this my first experiance with Airtel but too bad god know what will happended next
Santosh Bahuguna
[protected]@rediffmail.com
Idea Number to Port [protected]
alernative number : [protected]

Regards
Santosh bahuguna

Airtel — no cost cut my many

bina karone amar accounte theke blance theke taka kete neoa hoeche.ami coustomar care e jananor poro taka ferot deini.superviser keo onek bar janie chi kintu seo debe na boleche.