[Resolved]  Airtel Prepaid — unnecessary and unjustified deduction of money

Airtel — Unjustified deduction on GPRS services

I am Goutam Paul, my mob no [protected].I am having airtel connection for last 3-years, but I became very unhappy for Airtel unjustified deduction on GPRS services, but surprisingly I never download anything still Airtel have already deducted 12-times against of Rs.147/-. I informed to Airtel customer care several times followed by sending SMS, but it is very unfortunate and casual service .

Airtel Prepaid — UNJUSTIFIED SUBSCRIPTIONS

TO WHOM SO EVER IT MAY CONCERN

I AM AN AIRTEL COSTUMER SINCE A LONG, I AM FACING A REGULAR PROBLEM O[censored]NREASONABLE SUBSCRIPTION OF AIRTEL SEVICES
AND DEDUCTION OF BALANCE WITHOUT ANY REASON. I HAVE LOST A HUNDREDS OF
RUPEES IN THIS. AIRTEL'S CUSTOMER CARE CENTRE IS ALSO NOT SATISFACTORY, RECENTLY ONE OF AIRTEL'S CUSTOMER CARE EXECUTIVE NAMED RASHMI TALKED TO ME VERY
BLUNTELY IS THIS A CUSTOMER CARE OR A DACOITS PLACE. I STARTED
SUBSCRIPTION FOR MISSED CALL ALERT SERVICE BUT BEFORE A MONTH IT GOT DEACTIVATDE AUTOMATICALLY.
I AM GIVING THIS A NOTICE CUM COMPLAINT THAT IF WITHIN 30 DAYS
IT IS NOT RESOLVED I WILL MOVE IN THE CONSUMER COURT AS I AM AN ADVOCATE AND I AM REGULARLY BEING MENTALLY HARRASED BY AIRTEL AND I
HAVE SUFFERED A HEAVY LOSS BY THE COMPANY.

SINCERELY
NITIN AGRAWAL, ADVOCATE
NOIDA
MOB NO. [protected]

I AM AN AIRTEL COSTUMER SINCE A LONG, I AM FACING A REGULAR PROBLEM O[censored]NREASONABLE SUBSCRIPTION OF AIRTEL SEVICES
AND DEDUCTION OF BALANCE WITHOUT ANY REASON. I HAVE LOST A HUNDREDS OF
RUPEES IN THIS. AIRTEL'S CUSTOMER CARE CENTRE IS ALSO NOT SATISFACTORY.
I AM GIVING THIS A NOTICE CUM COMPLAINT THAT IF WITHIN 30 DAYS
IT IS NOT RESOLVED I WILL MOVE IN THE CONSUMER COURT I AM REGULARLY BEING MENTALLY HARRASED BY AIRTEL AND I
HAVE SUFFERED A HEAVY LOSS BY THE COMPANY.

sir my no [protected] per internet not start

Airtel — Unjustified money deduction

My mobile number is : [protected]

On 13th May 2010 I have recharged my mobile with Internet Rs.98/- pack. But, Airtel deducted Rs.205/- from my regular talktime after that when I was downloading later.

They had lodged complaints numerous times but failed to give proper explanations and didn't gave back my money yet.

Even, when I told one of the supervisors Mr. Sandeep that I will be lodging further complaints. He told me that he had no issues.

Their data is showing that my number is not GPRS activated. But, I am browsing and downloading files everday as of now.

I fail to understand why such a big company like Airtel has employed such illiterate people to serve its customers.

I want my talktime back in no time, as it was cut from my regular talktime while I was already having a Rs. 98/- pack activated and my mobile was set to AirtelGPRS.

Please look into the issue and take any step immediately to force them return my money that was unauthorizedly charged.

Namaste Gupta,

This is to inform you that your concern listed on 06 Oct. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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