Airtel Complaints & Reviews

I had paid Rupees 4500 as International Roaming deposit to Airtel in Mar 2010. Once I returned from International travel I had requested Airtel to refund the deposit. But till date they have not done this. They have been giving various excuses. IT IS CLOSE TO 2 YEARS!

Even talking to their Nodal Officers and Apellates does not make any difference. Everytime Airtel rep calls, I have to start the story from 2010 - they always act as if this is the first time they are hearing my issue. Not sure what kind of customer service system they maintain.

There were multiple Service Requests that have been raised to no avail. The latest SR # is 45953678.

Rgds,
Arun
Airtel Relationship # : [protected]

Hi,

I had an airtel broadband connection. The no. was [protected]. I disconnected the services on January. I have also made the full and final settlement for the service by paying Rs 550 at the Airtel store in Saltlake, City Centre, Kolkata. The receipt no. is[protected]. The executive at the Airtel store told that I wont get any calls/ bills regarding this any more. But still, bills are being generated and being sent at my address, and one or the other executive is calling me for the payment. They are asking me if they should send someone to collect the payment. Even they sent a person twice at my address. I raised a complaint calling the airtel customer care, talking to senior executives. They said it will be sorted out and it wont get any calls/ bill from their side further. Even after this, I am receiving calls and bills. Please take necessary action against Airtel to get this problem sorted out. This is ridiculous that they treat their customer in this manner. And its a nuisance to call their customer care to raise a complain again, because their executives are the worst in the country. They neither understand Hindi/ English.

For the bill of Aug,excessive charges of net is added.Which i did not use.My bill for aug. was 1841.I paid 841.They have charged 1300 for net.I was agreed to pay 700 which i have used.Not more than i have used.i tried many times to reach Airtel But they dint provide me any solution for that and then for the bill of Sept. they have again added extra charges. On 5 oct. they blocked my outgoing calls and messages.

October 8, 2012
Subject: Rooming not activated or not working
Dear Sir,
I am K.Venkatasubramanian, one of the directors of Anand Radhika & Associates and Spearheaders Management Consultants group. My Airtel mobile no is [protected] and we got more than ten Airtel mobiles.
So for I have visited Mumbai three time on business connection. During my first visit itself (i.e during August 2012) I have requested you to activate the rooming for my mobile. But till date the rooming is not all activated or it is not working or any other problems at your end. Because of this I could not able to communicate to my customers and we have lost several lacks of business. Moreover I am mentally upset because of this.
I have even changed my sim card for new one. But still it is not working. I have also tried to connect Airtel tower by searching operator selection manually, but I got a message “No network connection”. I have also contacted your service provider in Mumbai, but they told me I nave contact only Chennai.
I have checked up my mobile with Vodafone sim card and I am getting immediately the rooming. So there is no fault in my mobile also and the problem is with you only.
So request you to do the needful at your end ASAP.
If you are not solving the problem immediately I may think to surrender all my company Airtel sim to you and go for a new service provider. I may even think for some legal action against you.
Regards
K.Venkatasubramanian. Director,
Anand Radhika & Associates
Spearheaders Management Consultants Ltd.
35 (28), Padmanaba Street, T. Nagar, Chennai 600 017.

Hi,
I am Anuj Kumar from Gurgaon, Haryana and this mail is regarding the Airtel Broadband connection I had applied on 01/10/2012. My request number is [protected]. Address is House no 75, Chakkarpur, Gurgaon. This was the first time I opted for Airtel connection with high expectations but sorry to say I got a pathetic experience in return.


A representative from Airtel came and agreed to provide the connection within 2-3 working days and took Rs.500/- but after taking money he didn’t come back at all. Almost 100 times I called him but he is not at all responding to my calls. The representative’s name is Dev Bhardwaj his number is +91-[protected]. Finally I called him with some new number (this time he picked up the call assuming some new customer’s call). All the time he say he will mail me the receipt but i didnt get any receipt.
It seems that just for the sake of achieving targets these people are fooling the customers.

I request Airtel Customer Care to take disciplinary actions against those who attract the customers just by words and not by their service.
And please provide me the receipt of the payment.
Thanks
Anuj Kumar

Hello,
My customer id is [protected]. I purchased the AIRTEL DTH connection in July 2012.
I log an complaint to airtel customer care on 27th sept. 2012 related to set top box not functioning. The airtel engineer visited on 28th sept. and confirmed that the set top box is defective and need to be changed. He said it will be changed by 1st Oct. 2012. Now its already 8th Oct but still the problem is not resolved. I did lot of followup but everytime get the reply that it will be resolved on the same day. But problem is not getting resolved.
Everytime I am getting new complaint number (Complaint numbers : 24311317/24401526/24478626 to give some example for the same problem) but no solution and on the top of it getting sms that your query has been resolved and then they want feedback of the service.

Also in sms I got one mobile number asking to contact them. But to my surprise no one pick that number. I tried to contact the local sales manager also. But he also not ready to pick the phone but sms me everythime that he is busy.

I am really harassed now by the behavior of the air tel and lost the confidence in them.

I request a help here.

Regards

I'm air-tel prepaid mobile user ([protected])for the past 6 years.
On 06/10/2012 3 services were activated on my mobile without my intention
1) ASK AN EXPERT ABOUT YOUR CAREER AND JOBS, for 30 Rs/30 days
2)ITEM SONG for 10 Rs/7 days
3)GAMES for 1 Rs
and when i tried to contact their costumer care on 121 and 198,the call is getting disconnected saying that i should dial *121*4# to manage my services and no customer care person would talk.
when i talked with their Internet customer care they said that it is not in their department and should call the customer care on 121.

This is not the first time air-tel is doing this every time they would be deducting money in the name of one plan or the other.
Fed up of this money thirsty worst network.

I'm from Delhi and I have got Airtel Rs. 1699 unlimited plan. With this plan the bill comes as Rs. 2020.24 with the following break up

Monthly Rental - Rs. 1699
Service Tax - Rs 222.24
Gaming - Rs. 99

Now I don't use the gaming service at all and neither the Airtel staff has given me any such information on gaming service at all. I had written emails after emails regarding the matter to Airtel's appellate and nodal IDs as well, where I was told by telephonic call that the excess of bill for two months will be reimbursed. But during the present bill (for September 2012), the gaming charges were added again.

It is becoming a headache for me to keep reminding Airtel about the problems and I'm seriously thinking of disconnecting the Airtel broadband as it will ease all the problem in one shot. Neither the Airtel can give its customers a support on the ADSL router nor it can manage its customers even after sending emails to the highest authorities. Moreover, the frequency of responding to the emails has become low.

I want to move to the consumer court against Airtel broadband and I request your help in this regard.

i had recharged today 200 Rs in retailer shop and mobile no was [protected] and transaction id[protected],
in retailer person mobile was shown recharge successfully completed but our mobile didn't shown any message

I never applied for internet service on number [protected] from my end.
neither my permission was taken to activate internet service on this
number.

i checked my past bills; since jul mid i am charged on this unnecessary. kindly stop this service from immediate.

not sure how come this mistake is done on either side. let me know the
refund process for this wrong claim. i am frustrated with this wrong charged.

It has been barely three months since I bought airtel postpaid connection. For the first two months the billing amount was around 300 to 350 rupees which is my normal usage. Previous month i recieved an sms informing me my billing amount to be rupees 3053 without my activating any additional services. Every time call up the customer care the express their inability to give details of my usage.My registration number is F[protected] registered on 30th september 2012.

Sir from past few years i am using airtel lifetime sim my cell no is [protected].From past few months
i am using airtel gprs services .but know from past few days they deduct some 300 rupees from my balance. N now they are not picking up the phone. Kindly help me. Tell me what to do...

I had done number portability of [protected] from TataDocomo to Airtel. But apart from completion of portability, still none of the services( such as: Outgoing, Incoming, Recharging) are activated by airtel. And Airtel customer care is also not giving good response.

Since purchased AIRTEL 3g DATA CARD, the speed which they have assured is not provided so far. I am getting only less than 1 Mbps downloading speed and less than 1 mbps uploading speed. And also the broadband 3g connection frequently disconnecting. I am totally not satisfied the service which they are providing.
In my resident area the service is very very poor. Even my airtel mobile also gets the same problem. Most of the time i am not getting tower.

But if i moving towards city side the connection and speed is good.

Inspite of the DND cover provided tome I keeop getting unsolicited marketing messages onmy phone . It clogs up my message inbox and prevents own urgent and useful messages from appearing. These messages come at odd times disturbing my peace. I am senior citizen and unwell . The distrubance irritates me. The sender of such marketing messages never tell , if asked, as to source of their obtaining my number. The following are the recent ones.
1. from[protected] at 12.57 on 04/10/2012- beauty & Hair cutting saloon.- to call [protected] & [protected].
2. From[protected]at 13.05 on 04/10/2012- Financing for electronic gadgets- at Anand Watch House, Dharamdur, Dehradun. [protected], [protected].
3. From[protected]at13.43 on 04/10/2012- winning 500000GBP & Karizma Bike - Send details to [protected]@yahoo.com.
4.From[protected]at14.38 on 06/10/2012- Saturday Outing with band, eatsd etc- EscapeLounge&Club, Dehradun.
Please SOS.

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 September 2012 4:17 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Namaste Mr. Trivedi,

Ref: Email dated 21/09/2012, regarding the remote concern for your airtel digital TV connection customer ID-[protected].

We understand that the delay in responding to your email regarding remote issue must have caused you a lot of inconvenience.

We would like to inform you that as per airtel digital TV policy, applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We assure you that the feedback regarding the same has been forwarded and we are ensuring necessary action to prevent recurrence of any such incidence.


We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Pinky Rajput,
digital TV
bharti airtel limited.

Know more about airtel digital TV
• Would like to inform below mentioned few options are available on our website:
1. My Account - View Account Details, Recharge, etc.
2. My Package - Add or Remove Chota Pack, Change Base Package etc.
3. Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
4. Order Movies - Select Current & Upcoming Movies.
• You can know your customer ID through menu option available on airtel digital TV connection.
• Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
• my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digitalTV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Date: 09/21/2012 04:34 PM
Subject: RE: DTH Remote
________________________________________



Dear Sir,

Till writing to this mail, Remote has not changed on Free of cost.

In delay of action, I have to lodge the complaint to consumer forum, which please note.

Question is not of 300 RS. But the cheating with the customer to supply the substandard quality product.

Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 01 September 2012 6:05 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote


Dear Customer,

Ref: Email dated 01/09/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

As per our telephonic conversation with Mrs. trivedi on mobile number 91- [protected] dated 01/09/2012, information has been given.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in My account at www.airtel.in
1) Side Banner for My Package.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.
RE: DTH Remote



Prashant N. Trivedi to: [protected]@in.airtel.com
09/01/2012 11:53 AM



Cc: "dthnodal.[protected]@in.airtel.com", "appellate.[protected]@airtel.in"


VERY VERY POOR CUSTMER RESPONSE &RESOLUTION …..

ATTEND IMMEDIATELY AT YOUR COST

From: Prashant N. Trivedi
Sent: 29 August 2012 4:47 PM
To: '[protected]@in.airtel.com'
Cc: dthnodal.[protected]@in.airtel.com; 'appellate.[protected]@airtel.in'; '[protected]@airtel.lk'
Subject: RE: DTH Remote

Dear Madam,

Rather than addressing customer complaint in proper way, you people are copy / pasting & sending standard reply like below mail 28.08.12 from Mr. Bharat Bidhuri.
Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 29 August 2012 4:20 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Dear Customer,

Ref: Email dated 29/08/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 45 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/29/2012 08:48 AM
Subject: RE: DTH Remote


________________________________________
Dear Mr. Bharat,

I am dazed to see your below mail.

Rather than looking to real problem & customer inconvenience i.e. premature failure of remote working malfunctioning. You are looking for the charges.

I request you to send the Engineer after consulting me to replace the New Remote Control free of charge as this is clear defect within short time with no fault from customer side. You should agree with this.

To retain the customer confidence you must avoid such escape of responsibility when fault if from your side. This will help your organisation to make progress & keep your share in market.

We hope you will take above in right spirit.

You may also contact my alternate mobile no. [protected] between 9 am to 5 pm on working days except Sunday.

Thanks,

P.N.Trivedi



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 28 August 2012 5:44 PM
To: Prashant N. Trivedi
Subject: Re: DTH Remote

Dear Customer,

Ref: Email dated 28/08/2012, regarding the remote concern for your airtel digital TV connection customer ID [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Bharat Bidhuri,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV
• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.




From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/28/2012 03:50 PM
Subject: DTH Remote


Dear All,

Even after talking to your Toll Free No. (They have assured immediate engineer visit & change of Remote free of cost as it is premature malfunction within 14 months) & see the mail from your direct reply.

Nothing has happened & I am facing problem with Remote. I.e. Left hand vertical line buttons are not working , middle & Right hand side working ok. This shows substandard quality of remote which should not happen.

My Customer ID is [protected] (Mr. Prashant N Trivedi)

Please try to improve your response to customer.


Thanks,

P.N.Trivedi
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: No Reply Email-Airtel Presence [mailto:airtel.[protected]@in.airtel.com]
Sent: 25 August 2012 4:27 PM
To: Prashant N. Trivedi
Subject: Feedback From: Airtel

Dear Airtel Customer,

Thank you for writing to us.

We acknowledge receipt of your request, your reference no. is DT[protected] .

Our team will get back to you in two working days.

We thank you for your patience.

Regards,
airtel presence,
airtel customer service team,
bharti airtel ltd

WiFi connection not offered till date
Dear Sir/Ma'am

Just like Mr Deepak, I also had applied for a broadband connection on 16th September 2012 and till date the installation of the broadband connection has not been done. I have already submitted the documents and paid the setup fees(Rs. 500/-), while the Wifi Modem device is available with me.

Its been an absolute mismanged affair by one person named...

Hello, I am getting abusive calls and messages from this no [protected].
Kindly help please

Hi,
I’M Selvakanthan.S from Chennai.
THE WORLD WORST CUSTOMER SERVICE OF AIRTEL;
AIRTEL SUCKS!!!!!!!!!!!!!!!!!!!!
I’m highly disappointed and depressed.
There is no one in India to really take care of customer.
We die for what we deserved to get.
Is there someone to fix my (Our) issues???????????????
Its High priority Escalated case…
IT’S BEEN MORE THAN 20 DAYS TO ACTIVATE MY USED PREPAID NUMBER +91- [protected].
Losing the mobile number is just not losing a number; it’s losing yourself.
I lost my patience
I lost my Money calling them
I lost my time
I lost my mind
I lost my peace
I lost my contacts
Who cares of it as I’m just an Indian…

I got a Duplicate SIM Card from SANTHOME BHARTI TOWER on 15/09/2012 as I lost my mobile on 14th of Sep.
It’s not activated yet.
I’m calling Nodal desk [protected] every day and been them at least an hour a day. They attend the phone and put me on hold for minimum of 20minutes and coming back saying that it will get activated tomorrow.
I have heard 20th tomorrow from the nodal officers Kiran, Abishek, Santhiya, Sruthi and etc..
Nobody gave me the reasons why the number was activated yet.
I don’t know whether the Airtel really worries about the customer or their own employees.
I’m Irate as I’m facing the issue. But, I don’t have any idea why are they frustrated to attend the issue.
I hope there is no management or higher authority to take care of them.
As a business management person I intend to tell AIRTEL; its not new. Each and everyday you are losing your customers. There is no customer retention.
They kept saying that its been escalated to higher level for 10 days.
Then, I called the Higher Level @ [protected]; there was no response either.
There I talked to Sangeetha and Sruthi etc..
THE ANSWER THEY TOLD ME WHAT MADE ME MORE IRATE AND DEPRESSED TO THE CORE THAT “THERE IS NO CASE FILED YET”
Please think about this from my end. I have been using this number more than three years and lost my mobile and deactivated the number by calling customer care.
They have been taking more than 20 days now just to activate a working number without any reasons.
Its still not activated.

Please guide me.. what can be done…
Please Help !!!!!!!!!!!!!!!!!!!!
Contact me @
[protected]@hotmail.com

Not recharged