[Resolved]  Airtel — SUBSTANDARD QUALITY OF REMOTE CONTROL FOR SET UP BOX

Address:

Ahmedabad, Gujarat

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 September 2012 4:17 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Namaste Mr. Trivedi,

Ref: Email dated 21/09/2012, regarding the remote concern for your airtel digital TV connection customer ID-[protected].

We understand that the delay in responding to your email regarding remote issue must have caused you a lot of inconvenience.

We would like to inform you that as per airtel digital TV policy, applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We assure you that the feedback regarding the same has been forwarded and we are ensuring necessary action to prevent recurrence of any such incidence.


We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Pinky Rajput,
digital TV
bharti airtel limited.

Know more about airtel digital TV
• Would like to inform below mentioned few options are available on our website:
1. My Account - View Account Details, Recharge, etc.
2. My Package - Add or Remove Chota Pack, Change Base Package etc.
3. Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
4. Order Movies - Select Current & Upcoming Movies.
• You can know your customer ID through menu option available on airtel digital TV connection.
• Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
• my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digitalTV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Date: 09/21/2012 04:34 PM
Subject: RE: DTH Remote
________________________________________



Dear Sir,

Till writing to this mail, Remote has not changed on Free of cost.

In delay of action, I have to lodge the complaint to consumer forum, which please note.

Question is not of 300 RS. But the cheating with the customer to supply the substandard quality product.

Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 01 September 2012 6:05 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote


Dear Customer,

Ref: Email dated 01/09/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

As per our telephonic conversation with Mrs. trivedi on mobile number 91- [protected] dated 01/09/2012, information has been given.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in My account at www.airtel.in
1) Side Banner for My Package.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.
RE: DTH Remote



Prashant N. Trivedi to: [protected]@in.airtel.com
09/01/2012 11:53 AM



Cc: "dthnodal.[protected]@in.airtel.com", "appellate.[protected]@airtel.in"


VERY VERY POOR CUSTMER RESPONSE &RESOLUTION …..

ATTEND IMMEDIATELY AT YOUR COST

From: Prashant N. Trivedi
Sent: 29 August 2012 4:47 PM
To: '[protected]@in.airtel.com'
Cc: dthnodal.[protected]@in.airtel.com; 'appellate.[protected]@airtel.in'; '[protected]@airtel.lk'
Subject: RE: DTH Remote

Dear Madam,

Rather than addressing customer complaint in proper way, you people are copy / pasting & sending standard reply like below mail 28.08.12 from Mr. Bharat Bidhuri.
Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 29 August 2012 4:20 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Dear Customer,

Ref: Email dated 29/08/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 45 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/29/2012 08:48 AM
Subject: RE: DTH Remote


________________________________________
Dear Mr. Bharat,

I am dazed to see your below mail.

Rather than looking to real problem & customer inconvenience i.e. premature failure of remote working malfunctioning. You are looking for the charges.

I request you to send the Engineer after consulting me to replace the New Remote Control free of charge as this is clear defect within short time with no fault from customer side. You should agree with this.

To retain the customer confidence you must avoid such escape of responsibility when fault if from your side. This will help your organisation to make progress & keep your share in market.

We hope you will take above in right spirit.

You may also contact my alternate mobile no. [protected] between 9 am to 5 pm on working days except Sunday.

Thanks,

P.N.Trivedi



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 28 August 2012 5:44 PM
To: Prashant N. Trivedi
Subject: Re: DTH Remote

Dear Customer,

Ref: Email dated 28/08/2012, regarding the remote concern for your airtel digital TV connection customer ID [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Bharat Bidhuri,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV
• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.




From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/28/2012 03:50 PM
Subject: DTH Remote


Dear All,

Even after talking to your Toll Free No. (They have assured immediate engineer visit & change of Remote free of cost as it is premature malfunction within 14 months) & see the mail from your direct reply.

Nothing has happened & I am facing problem with Remote. I.e. Left hand vertical line buttons are not working , middle & Right hand side working ok. This shows substandard quality of remote which should not happen.

My Customer ID is [protected] (Mr. Prashant N Trivedi)

Please try to improve your response to customer.


Thanks,

P.N.Trivedi
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: No Reply Email-Airtel Presence [mailto:airtel.[protected]@in.airtel.com]
Sent: 25 August 2012 4:27 PM
To: Prashant N. Trivedi
Subject: Feedback From: Airtel

Dear Airtel Customer,

Thank you for writing to us.

We acknowledge receipt of your request, your reference no. is DT[protected] .

Our team will get back to you in two working days.

We thank you for your patience.

Regards,
airtel presence,
airtel customer service team,
bharti airtel ltd