Airtel Complaints & Reviews

Requested to trace mo. No.-[protected]

Hello Everyone..

I am here seeking help for the tremendous frustration I have gone through since last 5 days.

I purchased a Sony LCD television on Monday 4th of April 2011. I purchased the LCD from :

Sony World, Canada Corner, Nashik

As per the ongoing offer from Sony, we received a free HD DTH connection from Airtel with our television which includes free subscription for three months. We were told the Airtel DTH team will come and fit the dish and set top box etc and we will need to pay Rs. 1000/- for activating our free Airtel HD connection.

We were given the following number for Airtel customer service, where we needed to contact to get our HD DTH connection activated :

[protected]

Someone Mr. Navnath noted down our request and sent a couple of people to fit the dish and set top box to our house. We already had a Airtel Normal DTH connection. The new one that we received free with Sony television is a HD DTH connection. We asked the people who had come to fit the dish, if we can use one dish for two connections and they said, yes you can have both connections under one Airtel DTH ID. They told us, we just need to attach the HD set top box to the television where we wish to see HD tv, and the normal set top box to television where we wish to see normal Airtel DTH connection.

They did all the fitting and took Rs. 1000/ from us to get the HD dth connection activated. This was 4 days ago i.e on Tuesday i.e 5th of April 2011 when they took Rs.1000 from us to get Airtel HD DTH connection activated, and told us, the connection will be activated in one hour.

Their one hour has not come till now, and they have completely pissed us of with all types of illogical excuses one can think of. As a customer I have tried to communicate with them in every possible way to get our HD connection activated.. However, everytime I am being ignored and turned down with an answer "Your connection will get activated in a couple of hours". This has been ongoing since Tuesday.

I have made almost 40 - 50 calls to their number mentioned above, and everytime being ignored with the same answer that connection will get activated in couple of hours.

I also tried contacting Mr. Ranjit Chavan, who boasts himself to be the head of Nasik Airtel DTH Service Center. Even he lied to us, and told us the connection will get activated by evening 5. Everyone in Airtel have misguided us, lied to us, given us false hopes, and given all types of illogical excuses to activate our connection.

I believe, just because the HD DTH connection was offered to us free of charge, these people are deliberately trying to delay our connection activation and deliberately trying to avoid us.

I am here trying to seek help, where I can bring this pathetic customer service offered by Airtel DTH division in Nasik to a customer who is so very frustrated that I feel like filing a case against them for wasting my energy, time, money running behind them, and moreover for giving me mental torture and harrasment by purposely avoiding my request to activate the free HD DTH connection that I have received.

I have tried to inquire any kind of contact information to any kind of senior executive in Airtel, but I am bluntly turned down everytime and refused to gain access to any such person.

I am highly unsatisfied with Airtel's service and highly recommend, whatsoever happens, please please please, never go for Airtel DTH connection services. No matter how much cheap they offer, even if they offer free, never never never do any business with these people. These people are completely unethical people, having no values towards a customer and try to frustrate you in every possible way they can, without any kind of shame towards their deeds.

I request someone to help me, guide me to get this sorted and that too at the earliest.

I have also tried to contact their complaint registration form at http://www.airtel.in/dth/leads/complaint/lead.html however I do not expect any kind of genuine help from there.. I have lost all faith in Airtel and highly recommend everyone to stay away from these th

dear sir,

we have done activations as per the instruction of our asm(anoop) for the month january. but when the claim released we did not got the payement. when asked they told that payment has been blocked by head.


by that month i stopped the act from that month am discouraging the retailers from doing activation, bcoz they will not get the claim. airtel is cheating the retailers by saying good activation scheme and not giving the claim.

Since last few weeks Airtel started to cheat some customer. Unnecessarily it activates some value added services without customer's prior permission. And when we contact the customer care personnels, some fools (of them) try to convince us that we activated that service personally.
I am S.Ghosh, a Defence personnel, my mobile no. is [protected]. I have been a airtel customer since last 6-7 years. Usually I activate NOP or Mobile Office every month. And I think I need not to take any advice from a fool (some of them) to activate any service. On 08/04/11 I found that Rs.10 is deducted from my account for activating the airtel blog (Bachchan). Immediately I informed the c.care. But some 'Manik'(cust.care exe.) forcefully told me that I activated that personally. Some days earlier a 'chat service with some tolly actress' was activated automatically. Anyway, then Airtel admitted their fault and I got back my deducted balance. Some of my friends facing same type of VAS service activation problems for the last few months. So, I request the Authority to look into matter with immediate urgency. Otherwise we have to choose other option through MNP.

with reference to my mobile no. [protected], since last six months I get unsolicited calls messages and many so called value[vulgar] added services are pouring in to my mobile phone. A lot of money is being deducted out of my pre paid balance. Therefore I have no clear idea as to how much amount has been deducted from my balance. The company does not issue any statement regarding the money swindled out of consumer account. MY request is ;1- stop the messages and unsolicited calls from my mobile,
2, refund all the charges with interest for at least of six months. 3 provide me a copy of of services added to my connection. The company should beg apology publicly for
for causing mental harassment and time wasted for getting rid of these uncalled commercial services

Dear Sir,

.
Connection Number:-[protected]

Plan:-2 MBPS but I am getting speed 412 KBS,and I am paying for 2MBPS


Dear Sir/Madam,

I am using this connection from more than 3 years and facing lots of problem from airtel side.I ahve check speed of this connection yesterday and found speed 412kbs ispite of 2MBPS.It is requested you to kind give me a favor to refund the total amount that i had paid for 2MBPS from lat 6 months and i am getting 412kbps and give me 2MBPS full speed of internet.Every time when go for cosumer comaplain,i got solution hope this time you guys will help me.

Thanks & regards,
Kuldeep SIngh
[protected]

Please deactivate the weeklysub subscription on this number ASAP and the number is [protected]. I am not using it. Thank you.

Background on the issue:

1. On 6th april, 12.24 PM, I got a message that I have been subscribed to Gamesclubsubscription service from Airtel live <54321>.
2. I got two more messages the following day 7th april and 8th april at 1.31 and 2.06 PM respectively.
3. I get a message that some game has been downloaded and 75 Rs were deducted. There is no physical file/app of the game.
4. I got subscribed to a cricket service a while later and got a message from airtel live.

Resolution:
I called the Supervisor and he verified that I had browsed through my gprs connection to a site called wap.mauj.com and registered to the Games subscription service, which somehow got automatically done. Nor did I have any downloaded game nor do i acknowledge going to that site manually.. He reimbursed 85 rs into my account and advised me to disable any settings in my messaging applicaiton which auto opened any push service messages. I found no such option on my samsung galaxy S android phone.

Realization:
To investigate further, I opened one of the android apps and clicked on an advertisement and it redirected me to 203.115.112.79 website which I found is airtel live webpage, where I could see that no services or subscriptions are registered. However that ad that i had clicked led to a deduction of 50 Rs downloading a game again with no physical application file downloaded on my phone.
Note that I have deleted airtel live and airtel mms APNs on my mobile since I have switched to Prepaid almost a year ago and never had I faced such harassment.

Later at 10.30 pm on 8th april I get a message saying that I am not registered on DND and every 20 minutes thereon I got a Push message for Airtel Live WAP Cricket subscription. I strongly suspect some foul play with Airtel trying to push the airtel live messages deliberately.

and thats it staying loyal to Airtel for 4 years comes to an end.

Thanks,
pilotpats - [protected]

I have purchased a prepaid card [protected] on 6th April and also submitted all the legal documents as per the company norms. The retailor shop name FREINDZ MOBILE(Neredmett Old Ps) promised that it will be activated within 24 hours after the given time the number is not been activated when I contacted the customer care 121 I did not get the proper answer i have made a numours calls from my mobile [protected] after 72 hours also the number is not activated when i contacted ms Veena in hyderabad she is unable to give me the suitable answer. Being No.1 Network is not great customer satisfaction is great Mr. Sunil Mittal please stop robbing from people pockets. I have wasted the time and money running back of a idiotic company.

Dear Sir/Madam,
I, Anurag Zope ([protected]) would like to inform you about random activation of services while browsing. I was browsing when a page opened for downloading games, I closed the window but still i got a message that I have subscribed to T20 game and I have been charged 99 Rs, again I was subscribed to airtel cricket pack for 30Rs without me having enabled it. If you can ask for confirmation for stopping a paid service, why cant you ask confirmation before you start/subscribe to any paid service/ third party applications etc. I have had to pay 130 Rs without my fault. Please ensure a confirmation mechanism is in place for charged services/apps before they can be activated / downloaded.

Thanks & regards

Anurag Zope

This is how airtel works...


Re: +911xxxxxxxxxxx [|BAL|Qrc3635728|]Friday, April 8, 2011 9:48 AMFrom: "nodal.[protected]@airtel.in" <nodal.[protected]@airtel.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr.Arora,

Thank you for writing to airtel telemedia services and the opportunity to assist you.

With reference to your e-mail regarding your airtel fixed line connection.br...

before 2 months, i have balance 10 rupees. i didn't use airtel sim last two months. one day i put that sim on my cell and try to make the call. but i didn't make the call because my balance became negative 10 rupees. i shocked. usually airtel behave like this.

Hi,

From yesterday i called 121 for customer care to have discussion with customer care representative. I have a complaint regarding there very bad service: I tired 10attempts to call customer care representative even they are charging .50 paisa for 3 minute after forwarding call to representative my call got disconnected.

I have recharged for Rs98 for net connection, got recharge is successful. I'm using Sumsung galaxy 5, i unable to connect the net. Please do favour
regarding issue, send me manual settings to change in my mobile...

HI
this is surender, i use 98rs gprs pack,
i renewed amount of 444 on 6th april, then for renewing my 98rs gprs pack i've
dialed *567#, it given message as i've been already activated this pack.
i got a message that i gprs pack will automatically renewed according to your balance.
on 7th morning my balance was 0.0rs (total lost 444rs+138rs)
then i called up customer care they said to deactivate internet by *567*2# then activate it .
but it has given option to NOP(net on phone) which by mistake, i've pressed costing me 99rs
total lost 444+138+99, refund my amount.

surender
[protected]

Dear Sir/Madam,

I (Ratanlal Gupta) am using airtel prepaid no. [protected] , on 8-Apr-2011 by morning I recharged my phone by Rs. 50. But my account was deducted. and when i complain on customer care they say Rs.50 recharge is special recharge You get 100 local/Std call for 15 days that is valid only in mumbai circal but i am in U.P So how i can use this scheme. please carried forward this balance to main balance so i can use.

Regards,
Ratanlal Gupta
[protected]

i have got a miss call from [protected]. please look into this.

Hi,

Mobile No : [protected]

I am using Airtel card from long time but from last few days, every day I am getting SMS stating that,
"Thanks for using WCVideo pack subscription service from Airtel. You have been charged Rs 3. Get latest games at http://gclub.in/ea".

So please revert me the amount (Rs 3) and stop sending similar messages in the future.

And I request to Airtel to provide information on steps to unsubscribe any service, on Airtel web site.

Thanks

The following email has been sent to Airtel customer service [protected]@in.airtel.com; but no response as of now:

Hi
This is in reference to the mobile number [protected]
I had activated 3G services in the middle of March(Rs 100 for 100 MB usage for a month) after the Customer Service executive told me that I would receive an SMS as soon as I cross 80% of my usage (80 MB).
However, I never got any such SMS from Airtel.

The very first SMS I received was on 24th March stating :
“Your GPRS data usage as on 23-03 is Rs2689. This exceeds your free data usage quota. Kindly pay Rs. 2689 to continue enjoying 3G service…..”

I was shocked and I immediately called the customer care. The people there said that it was unbilled amount and that the details will come only in the bill.
However, I stopped using 3G after that.

Now I have received a bill of Rs 3967. The customer service person said that this is a “valid charge” and hence he can’t give me any complaint number as such.
He said this was the charge for some 250 MB data usage whereas I should have received and SMS after I crossed 80% of my usage.
How would I know that my free usage is over unless you send me an SMS or some alert for the same?

This is a completely fraudulent charge and I refuse to pay this amount.

Kindly resolve this issue or else I will be forced to disconnect the number.

Regards
Sujeet
[protected]

the package given by the airtel dish tv comprises of 14 telugu channels including news channels as against 16 channels of tamil. It indicates that more tamilians are living in andhra pradesh than in tamilnadu. It is a shame to the company by providing such paackage. that is the reason why mossst of thepeople are preferring local Cable TV channels due to their large number of telugu channels despite poor technical know how. Even news cchaannels like Sakshi and TV5 are maade as paid channels which are freely available in interneet. If airtel really wants to impove its business they should proivde all telugu chananels in andhra pradesh and respectively other language channels as per state. Hope some sensible person in the department will caatch their mistake and rectify the position without further loss of time and business.


sambasivarao
ID No.[protected]

Hi ! My airtel num being [protected].. I am using this just for broadband with unlimited plan.. when I went to make the payment I see 1826 intead of 899.. when asked they say its because of the voice calls.. I mean I dont have the telephone instrument at all for this num, and I dont understand how calls are being made from my num... Have spoken to customer care regarding this.. They said they would get back.. but all in vain! worst service provider ever.... Very bad tech support team... Work done is damn slow...would like to disconnect airtel... Kindly do it as soon as possible than sending me fake bills for which I have not used at all apart from just ''BROADBAND''....