[Resolved] Airtel — Wrong Billing for Postpaid connection, and outgoing call blocked

suraj_nix

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hi ,
I have taken Air tel Corporate connection (149 Monthly Plan, Mobile no - [protected]) . Every day I use to get message from 121 , about every day usages . Till few days the usages looks normal , but suddenly I saw a jump of 500 Rs 1 day uses , and next day 1000 Rs more in one day. I started calling the customer care , and the Air tel representative about this issue , they said they can not tell exactly why this amount has come , it can be known after the final bill generated. They said there will be big discount on the bill, and probably this amount will be adjusted . By this billing method , the total unbilled amount shown is 3400 Rs . The bill generation date is 12 July 2012 . I was surprised on 11 July Morning my outgoing is blocked. I can not make a call , can not send sms , and can not open Internet.
When again called customer care , they said my credit limit is 1000 Rs , so I need to pay 2200 Rs to unblock my outgoing call . Credit limit was not mentioned while I took this corporate connection. and airtel blocked the call without alerting me in advance .

When I log into to Air tel.in to see my billed amount , I see 1400 Rs , so I paid 700 Rs , and thought may be this is the final bill after discount so may be my outgoing will start now. But it did not worked in this way . When calling the customer care , the same repeated answer " sorry for inconvenience " bla bla bla , and asked me to pay the bill minimum 2200 Rs , which I do not agree.

Now I am dropping this connection and going to tell my company person , not to engage Air tel in our campus .

Apart from this , can I go ahead with consumer court , for this rough experience ?
What kind of proof I need to provide ?

Suraj

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Aug 13, 2020

Complaint marked as Resolved

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Comments

D P Tripathi

from Raigarh, Chhattisgarh

AirTel — Wrong billing in post paid connection

I passess a post paid connection of airtel. After getting the coonection I encouraged many people towards this Airtel post paid connection and to many of my friends I provided on behalf of me thinking that Airtel services is the best. but My Thinking was wrong. four months before I observed that my unbilled amount is increasing surprisingly by 300 to 500 rs. per day. I made complaint at customer orally than by SMS and then in writing at local ofiice to check and solve this problem. But it is regret to say that no one give proper response and said that it may be use of air tel live. I informed that I didnot active the airtel live and I am not using, even though if it is active than please deactivate this as early as possible. But they didnot care for this. After that I got a bill of Rs. around 3000 and in next month around 4500 showing the use of airtell live for a huge amount. I can not expect this type of blunder mistakes in such a big company of Airtel. Now the number has been cut from two months and they are insisting for the payment of wrong bills. You are requested, Kindly arrange to solve my proble as early as possible according to the name and fame of the company and arrange to send the coorect bill so that i can made the payment and my number can be start again.
Thanks and regards
D P Tripathi
My mobile no for which complaint is mentioned is [protected]
Raigarh chattisgarh

Current no. is
[protected]

ACHAL GULATI

from Gurgaon, Haryana

AIRTEL/ POST PAID BILL — WRONG BILLING

I am the customer of Airtel since past 9 years and have been using the number
[protected] but recent experience with Airtel has forced me to rethink about my
choice of Airtel as my mobile service provider.

Recently i got a bill from Airtel of more than Rs 4000 and when i enquired about
this, i came to know that this is for usage of Airtel Live and it was shocking
for me as i did not use Airtel Live. My past usage has never been so high. I rasied this matter with 121 in
January in my conversations with them but no proper response was given. After
getting my bill i again raised this matter with 198 and raised a complaint but i did
not get any satisfactory response. I further escalated the matter to Nodal Officer and appellate office and they are also insisting that this bill is for my Airtel Live usage, however, i would again like to reiterate that i never used Airtel Live and how can there be so much usage in one month when there is no usage in the past.

Further, there are some charges of Rs 477 for SMS-others and these are mainly for various games which i never subscribed to. I am shocked that i had conversation with 121 regarding these messages also but they said that nothing of these sort is happening.

I am still getting messages for various downloads which i am not doing. I firmly believe that there is something wrong with system.

For instance i got a message from AD-54321 on 16 Feb 2011 stating " you have been renewed for Games Club subscription service from Airtel. You have been charged Rs. 30. Get latest games at http//gclub.in/ea." However, i never subscibed to such service.

Please help me out as airtel is not listening at all.

Rgards
Achal Gulati

misspaul

from Delhi, Delhi

Postpaid Connection — blocked outgoing calls

Hello Sir,

I have a Tata Indicom postpaid connection having this no ([protected]),on My Number 29 June 2011 my outgoing calls and my services has been blocked to you side without any intimation. Any way i tried to call ur customer care executive they can’t provides any help to me.