[Resolved]  Aquaguard Classic — Improper Service

Dear Sir,
I renewed my aquaguard service contract for the period 21/12/2008 to 20/12/2009.(Contract receipt no[protected].Now I've been transfered to Orissa on March 09.To install the aquaguard I called upon the Eureka Forbes sales representative at Jajpur Road, Orissa.That fellow installed the instrument and was paid Rs.200/-towards installation charge.A fuse inside the Aquaguard got broken during the transportation. I insist
him to replace that fuse with a new one and if it not comes under my service contract I shall pay for it. It is very much amazing that even a small fuse was not with him at that moment.He said to replace it later in one or two days.I've contacted him several times since 20 days but he is not even answering.Voltage fluctuation is very much frequent here.So the part is necessary to prevent any damage to Aquaguard.

I am a resident at Burdwan, W.B.. I am using Aquaguard Classic model for more than 1 year. Plz send your representative to check for any service requirement. I think the filter is need to be replaced. For more you can call back to the mobile no given belo;

-S.K.Das
[protected]

Dear Sir,
I am a genuine and bonafide customer and user of your Compact model of Aquaguard Purifier for last 9 years.Recently I had a very bad experience with your Customer Care by your supposed franchisee at Bhubaneswar (Orissa).I requisitioned the services of a person for changing the candle and carbon of the machine.After making three to four calls your Customer Care people sent a man to do this small job .Earlier this job was being done in less than one hour but this time he took more that three sitting(o n three days) to complete the job.The man who came for the job was argumentative and discourteous even to the lady of the house.He charged Rs. 900/ for the work which is definitely unreasonable. He was almost coercing in selling some of the parts of the machine which were not required by me.
I have already informed about the matter to Mr Samantrai, the Customer Care Head of your Bhubaneswar Office.I am very sorry to find that you are forgeting that you are operating in a competitive market with other brands and are oblivious that the matter like this could be taken to Consumers' Court.

I renewed my aquaguard service contract for the period 08/12/2008 to 07/12/2009.(Contract receipt no[protected],
New my aquagard is not working properly, In your authorised service center nobudy pick up phone (2227680, 2221093)

my address

S k agrawal
202 rahul complex 2
s t stand road, ganeshpeth
nagpur 18

contact no[protected] [protected]